I just bought a second hand Touch HD apparently running win6.5 + with additional software on. At present the phone appears to have a number of software "issues". Texts don't always send or get received, I cannot access the deleted messages folder, it appears to run quite slowly, and has frozen a couple of times (there are more but cant remember them all).
Unfortunately I am not in the slightest bit knowledgable about how to flash ROMs etc. I have read many of the threads but simply do not understand the instructions or often even the jargon.
All I want from my phone is for it to run as quickly and reliably as possible without any glitches. The only additional software I need is the TomTom which is installed and if possible it would be good to be able to download some of the available apps if I wanted (though not vital). I also use it to send/receive emails, as a modem for the laptop occassionally, and for simple web browsing.
Is there anyone out there who can sort a phone for customers - anywhere I can send my phone and pay someone to wipe the phone clean, install a decent ROM, and reinstall the TomTom?
Any help or advice would be much appreciated
While I would love to say, "I'll do it for you" I think the expense of posting stuff wouldn't be worth it in the end. It's really not hard to flash as long as you do a bit of reading. And it's a rewarding experience. May sound odd but it feels good to make a device your own, even if it's for someone else.
Theres are only one step I recommend to everyone to ge them started and that's to HardSPL a device. This basically makes your device so that if you make a mistake on it, 99.999% of the time it's fine and can be re-done and sorted out.
If you havn't tried another sim card in it to see if its unlocked or not, then best to do that, or ask in a phone shop.
From what you describe about the phone, it sounds like someone has already flashed it before so you will need to check if it is HardSPL'd already or not. To do that hold down the bottom volume button on the side of the phone then press the power button on the top. It says SPL-something. If it's 1.56.OliNex you're good to go. If not, go here. Then I would recommend flashing a rom from the "roms" section, there are many to choose from there, but I recommend Topix 3.5.5. Then just install Tomtom and you're set.
While it looks like a lot of reading, there are some great guides there, and it's definitely worthwhile and very easy. Just run through them in the order I listed and you'll be laughing after you've done it, wondering why you were so hesitant before.
Good luck.
Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.
lorin616 said:
Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
Click to expand...
Click to collapse
In order to check your current SPL version, you need put the phone into Bootloader mode. To do this, you need to press down on both the bottom volume button and the power button simultaneously for a few seconds, you will see a tri-coloured screen - the red section at the top tells you what SPL version you have. To exit this screen, just remove the battery cover from the back, remove the battery for 3 seconds, and then re-insert and power on the phone again to return to normal.
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.
Click to expand...
Click to collapse
I suggest you follow this guide, it tells you exactly what you need to do step-by-step when flashing your phone.
Related
Thanks for reading.
I'm currently using WM6.1 on the phone, and loving everything about it.
Since day 1, I've used a phone lock code, along with PIN1 code.
When unlocking the phone for after say an hours inactivity, the keypad will show, then the screen will go blank only showing the top bar of the phone.
Any press of buttons and screen will just make a beeping sound, and so far nothing I've done will restore the keypad to unlock the phone.
Is there anything wrong with the ROM i have, and is there anyone who can suggest how to correct this?
Please remember, the top bar still shows, and a reset allows the phone to work as normal (once logging back into it of course).
Thank you,
Hi guys,
Sorry to bring this back up, but this problem is still going on.
Not sure how to resolve it, so hoping someone would know how to solve this.
Thanks,
Posted twice for some reason.
Maybe is a sw failure,(50%) try to reflash with this fw: RUU_Hermes_CINGULAR_WWE_3625023_6275_1540700_108_UOOS_SVN05_Ship.exe
if your hermes its from att/cingular. after flash open and close the tap of hermes, if the blank screen continues or return this, the failure is hw (the flex component broken,bus, pcb) in this case you need to buy the spare part or send to sat.
good luck
other possible solution
http://forum.xda-developers.com/showthread.php?t=321163
Hi there,
Its not white screening, or anything else, I think the next time it does this, I'm going to have to take a picture, to make sure it can be understood clearly.
Basically, when bringing the phone out of standby (from pressing off/on button) and attempting to enter my pin into the phone the phone will allow me usually to press at least one number of my pin, and then it'll black screen, where the start bar still displays, but no response.
The handset isn't problematic when being opened for use, or anything else, its just annoying to have to reset to load the phone back up again.
I hope this helps?
Further to the above, here is what i've been talking about...
Happened last night, typically as I was bored, and had to wait till morning to take the photo...
Still no movement on this post...
Would it be suggestable to upgrade the install of WM?
If it is, how easy (will read guides beforehand) is it to do (reasonably, hard etc).
Just this is now my only phone, so don't fancy my chances bricking it.
Thanks!
Sorry to be posting yet again, but this has now happened 3 times a in row since last night. I wouldn't mind knowing if a rom fix would sort this, and if so whats the best rom to go for...
Just keen to get this sorted now...
Thanks.
If it helps, I've nothing running when this happens. The exception of last night, where I was using Audio Manager when walking home, and had to soft reset once in the door.
Hi
I am almost certain you have a software fault here and need to reload a new ROM - take your pick - my preference is schnaps - it isnt that hard to do and should solve your problem
Just go to the Windows upgrading section on here and follow the process - you will be happy
John
I have just got the HD2 and been using it for a few weeks. Downloaded a few apps (eg HTC rom, BSB tweeks) and all is good. Saw Max Manila and looked like a great idea - checked my manila version 2.5.19211619.0 and downloaded 2.7 SE (checked it's right for my manila) loaded onto phone and it crashed after soft reset. Took battery out and phone doesn't go past first screen (with the red writing bottom left) - Hard reset is the same and now I'm worried!
Any ideas???
sad to say yy sounds like hard reset time.
power off, hold volume up and volume down, tap power keeping volume up and down pressed til the screen comes on and follow the prompts.
it will reset your phone to factory defaults.
never used max manila so I cant help with what the problem might be, but if there is a developers thread for it you might be better asking there.
Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.
if your phone is provider locked then that will not work.you need the rom that came on your phone. so if was from uk o2 then you need the o2 uk rom, otherwise it wont work.
No luck! Whilst I've got everything to sort the phone out it won't do anything but load the white first screen no matter which buttons I hold down.
Man this sucks!
Guess there's nothing for it except the bin unless anyone else has any other ideas??
can you get into boot loader?
press and hold vol down(not up this time, just down) tap and release power, keep vol down held. should boot to striped cultures colored screen.
if you can what does it say next to SPL?
Hi Samsamual
Thanks for helping but no, won't go into bootloader either - doesn't respond to any input (even when I conect the usb the charge led doesn't come on!) and just starts with the white screen with the HTC logo and then the red writting appears and it just hangs - left it for 5 mins just to be sure and no change
Looks like I've really messed it up although I have no idea what I did wrong - instal went just like the other things I installed.
Ahh shame. All i can suggest is the original rom sd card method. But it MUST be the propper rom that came on your phone, so if you got it from vodaphone, , , even if it is unlocked, you must use the voda rom.
Also, have a really good read through the pages in teh rom development section. If you can find someone with the exact same issue, you could be one step closer to fixing it.
Brotherskid said:
Thanks for replying samsamuel - I've tried the hard reset and it doesn't work!
Even when I do as you say, I get the white start screen with htc written on it and then several red lines at the bottom right starting R G and D and that's it! It just stay's like that - At this moment I'd pray for a hard reset!!
I'm going to try booting from the sd card but I'm not sure I can get the phone to go into the bootable mode. I've downloaded the HTC rom and extracted the nmh so we'll see.
Click to expand...
Click to collapse
you must tab the power botton for a short time just tab it and leave it with keeping pressing on the volume up and down buttons don't leave them i think it must work with you tell me if it works
Brotherskid said:
...I'm going to try booting from the sd card b
Click to expand...
Click to collapse
When you tried the SD card method did you use a 2GB SD card and was it formatted to FAT32?
WB
Have you tried a boot (all combinations!) without the sd card installed?
Hoss and WB - thanks for the comments
Hoss, I've held the volume buttons for over a minute after powering on - no change
WB, I can't get the phone to go into boot loader screen but thanks for the info for the future. Next time I'll see if I can copy the original rom just in case.
Resigned myself to having a new paper weight on my desk and looking for a new phone - Guess I won't be putting so many programs on my new one....
PA - Thanks for the advice - Yes tried with sd card in/out sim in/out bootloader, hard reset, soft reset and always the same.
In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.
rlydiard said:
In your posts you do not mention where you bought your HD2, and I do not know what country you are in.
From what I have read, it seems that you did not flash any ROMs, nor change your SPL, so if I were you, at this point, rather than accepting a bricked paperweight, why not explore your warranty possibilities?
Contact the place you bought the HD2 (the dealer) and explore your options. Since I do not know which country you are in I will not suggest an HTC service center, but if your country has such a center, at last resort, you might check out that possibility.
Since you apparently had no hardware problems before the manila incident, it would seem that it is a software glitch somehwere.
Good luck with all of this. It must be almost heartbreaking to have this happen with such beautiful hardware.
Click to expand...
Click to collapse
What's most annoying is it wasn't as if I was doing anything crazy! Max manila is used by many people (from what I've seen in the threads) and I guess I downloaded the wrong one (although naturally I checked and it's the right one). Certainly will curb my using of 3rd party software! As for the warranty, you're right, I can try and see if it can be fixed (bizarrely, that hadn't occured to me - I thought that with no resets working HTC couldn't do anything). Thanks for the tip and I'll let you know how I get on.
Surely your warranty will cover this. Yes, let me (and us) know how all of this goes. You will get your phone back to what you deserve, for sure!
I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.
watnuweer said:
I had the same issue.
Sent mine to HTC and got it back with the comment "Cannot reproduce"
Probably it solved itself when the battery was removed for a couple of days in the mail.
It has now been working for two weeks again.
Fingers crossed.
Click to expand...
Click to collapse
Experential nut I may be, but just wondering if you had the problem after you installed the MAx manila? I wonder now what versions of OS may be causing this problem.
i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile
fakker said:
i had something like this with my HTC Diamond... It stopped responding completely when turned on, didn't respond to the usb cable being plugged in (the round ring used to illuminate when charging)
I took the battery out, for about 30 minutes... then left it charging for another 30 minutes - booted up straight away and never did anything like that again
Worth a shot just leaving it without power for awhile, and then just recharging it
Like watnuweer mentioned, "cannot reproduce" probably fixed itself by not having the battery left in for awhile
Click to expand...
Click to collapse
This is getting more interesting, what do you suppose is the cure of taking out the battery, and then charging? I do not doubt your experience, I am just extremely curious if anyone can explain this phenomena.
Just as i said - Argh! The screen is no longer responsive. What to do? I can no longer slide the lock across the screen. i have tried to flash the ROM with the 1.66 official but i cannot because it tells me to unlock the phone. I cant! argh! I've pushed the little red button by the battery a couple of times as well as removed the battery. Any suggestions? The hard buttons allow me to answer a call but that's it. i recently turned on the lock for the phone (today in fact) but I've unlocked it several times since doing so before this happened.
Sounds familiar...
Sounds like it is the same problem I had, as well as a few others on this forum. Even after a hard reset, it still didn't work. According to other people here, the solution is to have the screen swopped out for a new one. I've actually just sent mine in today to get it sorted out.
Just curious - I've got a suspicion that environmental conditions may have a role to play in causing the failure. What is the weather in your area like?
Very nice here today. Sunny, mid 50s(f).
I bought this off of ebay. Do i just send it in to HTC?
Try a hard reset, and if it doesn't help then make sure you have an official ROM and send it to HTC.
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
I would really like to wipe it before i sent it in. i dont want all my info, etc going into someones hands i dont know. anyway to do that?
No, that's a soft reset. Hard reset is pressing the red button while holding both volume keys until you get the "Restore factory settings?" prompt (when the device is on), then following the onsceeen instructions. This is what you're looking for to erase everything, including any possible software bug that could have caused the issue.
If the touchscreen still doesn't work then, send it in.
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
No! A hard reset is:
- Turn phone off
- Press vol up and down at the same time and then press power button (hold vol)
- follow the instructions on the screen
Be aware, that all you data on the phone will get lost. I recommend taking out the SD for that as well. After that u r done. By what you say i assume, that you didnt flash a custom ROM yet, right ?
Thanks! that didnt work either though.
I just want my money back now honestly. This thing, as pretty as it is, is just too much trouble.
Sorry double post...
A faulty device can happen to anybody, just bad luck... can't count how many times it has happened to me as well in the past.
I heard that there is a batch of phones that have a faulty screen, other problems are that without pressing anything the phone still registers clicks, phone doesn't always detect the correct place of where you pressed and the screen not responding.
I have got this on my phone and have arranged a pick up from HTC to pick up my phone for repair, hopefully in a week or two it will come back with a brand new screen that works
Ive had it a couple of months now. Im not sure if i can deal with the lack of apps that my iPhone has, pandora and the like, and the fact that teh HD2 would every so often change time and even date and i cant get weather in places my iPhone can.
In short, i love the HD2 for its specs but i no longer trust it at all.
I think here might be something wrong with the htc sense, but the thing is, that my hd2 touchscreen wont respond to my touch. When i'm at the unlock screen, i cant slide it to open up. This wont change after reboot either.
So eventually i set a hard-reset on the phone, but it didn't work after that either. I tried three times, no respond. Without the sim and with it in.
I cant recive calls or text messages, because i cant tap my PIN in, neither i could open or answer. I'm f***ed.
Okay, the next day i do my fourth hard-reset, and it starts working again, but after a time of use, it will start getting slow with the touch again, and then it will stop responding again. So I don't now what to do. There is now warranty time left, so i want to see what i can do my self before taking it to a repairing place and pay 100 € for it.
This is my everyday phone, and i would like to get it back to normal state as soon as possible, so many many many thanks to all who try to help me out of this
Cheers,
Nother
notherman10 said:
I think here might be something wrong with the htc sense, but the thing is, that my hd2 touchscreen wont respond to my touch. When i'm at the unlock screen, i cant slide it to open up. This wont change after reboot either.
So eventually i set a hard-reset on the phone, but it didn't work after that either. I tried three times, no respond. Without the sim and with it in.
I cant recive calls or text messages, because i cant tap my PIN in, neither i could open or answer. I'm f***ed.
Okay, the next day i do my fourth hard-reset, and it starts working again, but after a time of use, it will start getting slow with the touch again, and then it will stop responding again. So I don't now what to do. There is now warranty time left, so i want to see what i can do my self before taking it to a repairing place and pay 100 € for it.
This is my everyday phone, and i would like to get it back to normal state as soon as possible, so many many many thanks to all who try to help me out of this
Cheers,
Nother
Click to expand...
Click to collapse
Have you flashed HSPL on it or this is all stock ROM?
honestly it looks like a hardware issue to me.
well i looked at the stats, and seems like i have HSPL on it, but it's not bought from a reseller, it was bought second-hand. it has worked perfectly until a few days ago, then the freezing started.
notherman10 said:
well i looked at the stats, and seems like i have HSPL on it, but it's not bought from a reseller, it was bought second-hand. it has worked perfectly until a few days ago, then the freezing started.
Click to expand...
Click to collapse
ok if it has HSPL on there that means someone flashed something on there.
I would flash task29, then flash the ROM of your choice and see if it still does it.
If the ROM is the problem a hard-reset won't fix it, so let's try this and see what happens.
Okay thanks for the help
the only problem is that i'm running on a mac, and i cant find any software to flash the hd2 on a mac..? Do you now any?
and could you link me a thread or a tutorial to how to flash 'cause i'm quite new with this anyway.
Thanks!
notherman10 said:
Okay thanks for the help
the only problem is that i'm running on a mac, and i cant find any software to flash the hd2 on a mac..? Do you now any?
and could you link me a thread or a tutorial to how to flash 'cause i'm quite new with this anyway.
Thanks!
Click to expand...
Click to collapse
There is no way to do this on a mac, find a PC.
ok, here's the quick version.
1) download the attached file from this post:
http://forum.xda-developers.com/showpost.php?p=5848003&postcount=19
2) turn your phone off, then turn it back on while holding the vol-down arrow, this will bring you to a tri color screen. Make sure you are plugged in via USB.
(you could do this via activesync, but I want to avoid the freeze so this gets you right into bootloader)
3) unzip the file and run it, follow the on-screen instructions, it will flash task 29, which is basically a good reformat.
4) if you are fast, hold the vol down arrow when it reaches 100% and don't let go till you're back at the tri-color screen. If it goes to the splash screen it will stay there forever (because there is nothing flashed on your phone now). You have to do a battery pull or press the reset button. In this case hold the vol-down arrow again and power on the device to get you into the tri-color screen again.
5) Download the ROM of your choice from this forum:
http://forum.xda-developers.com/forumdisplay.php?f=534
They are all custom ROMs, my favorite is the this one currently:
http://hotfile.com/dl/117879873/9b01b43/Energy.Leo.29020.Sense2.5.Cookie.2.0.sencity.May.14.7z.html
It was taken from this thread:
http://forum.xda-developers.com/showthread.php?t=591784
and is the awesome one with big finger friendly buttons as well as that awesome blackish theme (Sencity)
If you don't want a custom ROM then go to the HTC support site and find your stock ROM, download and flash that via SD card (I am assuming you have an international HD2 and not a TMOUS one).
If for some reason you have a TMOUS one DO NOT GO THRU HTC BUT USE TMOBILE'S SUPPORT SITE.
Let's get you rocking and rolling!
Thank you very much for your help, i'm very grateful
I'm going to run W7 virtually, just to be quick.
And I was thinking to flash straight to Android, is that possible? Like android 2.3 or something.
Cheers!
sorry if I made you unhappy, but my phone is now in a technic service due to same problem, it never fixed with a rom update, day by day your problem will appear more frequently, this is a hardware issue, maybe digitizer maybe hardware buttons block your touch screen.. I will see what will happen after my phone come to my hands again..
Okay thanks.
I will see what the reflashing will do. Then if it doesn't work, i will take it to repairing.
Thanks!
notherman10 said:
Then if it doesn't work, i will take it to repairing
Click to expand...
Click to collapse
definitely send to repairing and dont try any thing by you self ... you will end doing more damage - except Software solution...
anyway i wish all the best and i hope you fixit
best regards from me
Tried to use the search function, but got nothing, so make a new thread.
1. need to check my phone's sim lock status. I don't have a sim from other carriers in hand. Thinking maybe there are some 'Secret Codes' like (*#06#, *#*#4636#*#*), to check my phone's sim lock status.
2. Is there any way to reset the phone without opening the back cover? I know we can reset the phone by removing the battery or pushing the reset button...
But....... I am using a TPU phone case, if i need to open the back metal cover, I will need to take off the TPU cover first. As you konw, that TPU thing is really too fit too tight to be removed (using my phone a lot to play games, it dies occasionally)
Thanks!
ken_oy said:
Tried to use the search function, but got nothing, so make a new thread.
1. need to check my phone's sim lock status. I don't have a sim from other carriers in hand. Thinking maybe there are some 'Secret Codes' like (*#06#, *#*#4636#*#*), to check my phone's sim lock status.
2. Is there any way to reset the phone without opening the back cover? I know we can reset the phone by removing the battery or pushing the reset button...
But....... I am using a TPU phone case, if i need to open the back metal cover, I will need to take off the TPU cover first. As you konw, that TPU thing is really too fit too tight to be removed (using my phone a lot to play games, it dies occasionally)
Thanks!
Click to expand...
Click to collapse
can't suggest anything for question 1, maybe someone else will come along and provide some answers.
regarding question 2, the following works sometimes on the android build i am using currently (XxXPachaXxX's GBLeo Sense, details in signature):
1. when you feel like rebooting, hold down both volume buttons
2. keep holding down both the volume buttons
3. tap the power button and keep holding the volume buttons
4. this key combination is used for a hard-reset i believe. so in case the phone reboots into the hard-reset screen, just cancel out of it and let the phone reboot normally!
i currently have another HD2 (a friend's) that has WM6.5 on it (some version of NRGZ's Energy ROM Series). i just tried the above process on it 3-4 times but it did NOT work.
it might not work on other android builds either. but i know for a FACT that it works on the one i have currently...i do it almost every day! the ROM suffers from a problem in which the screen refuses to wake up (but the device keeps running because it rings, you can't see who is calling, and you can answer it, and have a full conversation!). this happens randomly about once every 1-2 days. and the above mentioned trick works every single time for me when my device is in that particular state.
so to summarize, the trick doesn't seem to work on WM6.5. it might work in some/all android builds. it might only work on android when the device is in some kind of "stuck" state.
Your reset method works. Thanks! I don't have to take off the TPU case just for a simple reset now.
The combination will lead to the hard reset screen as you described, and can be cancel by simply pressing the 'back' key.
Running the HyperDroid android rom, have no chance to test wm6.5 yet. But now it works. Thanks!!
ASCIIker said:
can't suggest anything for question 1, maybe someone else will come along and provide some answers.
regarding question 2, the following works sometimes on the android build i am using currently (XxXPachaXxX's GBLeo Sense, details in signature):
1. when you feel like rebooting, hold down both volume buttons
2. keep holding down both the volume buttons
3. tap the power button and keep holding the volume buttons
4. this key combination is used for a hard-reset i believe. so in case the phone reboots into the hard-reset screen, just cancel out of it and let the phone reboot normally!
i currently have another HD2 (a friend's) that has WM6.5 on it (some version of NRGZ's Energy ROM Series). i just tried the above process on it 3-4 times but it did NOT work.
it might not work on other android builds either. but i know for a FACT that it works on the one i have currently...i do it almost every day! the ROM suffers from a problem in which the screen refuses to wake up (but the device keeps running because it rings, you can't see who is calling, and you can answer it, and have a full conversation!). this happens randomly about once every 1-2 days. and the above mentioned trick works every single time for me when my device is in that particular state.
so to summarize, the trick doesn't seem to work on WM6.5. it might work in some/all android builds. it might only work on android when the device is in some kind of "stuck" state.
Click to expand...
Click to collapse