Database Users

HTC HD power off problems

Hello,
I have a problem with my HTC HD. From time to time it shuts down without any reason. When I press the power button I can see the Windows Mobile starting...
Did any body else had this problem?
Is there a solution for this?
Thank you

perhaps your battery is not positioned properly or sitting a bit loose? Try a post-it (or something else thin) on the back of the battery cover..

Mine shuts down and won't turn back on without a reset every time I'm in an area with no signal, it basically stays off while I'm at work.

if you keep getting these kinds of nondescript errors and it survives a hardboot, basically there are three options left:
1) try to flash a different firmware or
2) take it back to the store (flash back first)
3) hope like hlll some guru here gets an eyefull of your problem and knows a quickfix (slim chance seeing the number of daily new posts here and the typical guru tendency towards development as opposed to a supportdesk)
I'd set my hopes on 1) or 2). Good luck however you choose.
Cheers,
Rick

Guys,
I'm having quite the same problem: the touch HD keeps turning on and off automatically, as if the power button is pressed (but its not).
Moreover, the power button just don't work. I press it and nothing happened.
I have master reseted the phone and also have changed its ROM, but the problem stills.
Unfortunatelly I'm start thinking that its a hardware problem.
I guess that a solution shoul be reassing the power button, disabling it. Is there any app through which I can reassing the power button?

Have you solved the problem? I have a similar prob, my power button doesn't seem to work when i press it, and if i soft reset (through HD Tweak) when it boots I get a warning message saying " Warning your device will power off and you'll lose your data, Yes No".
It's like the button is half pressed all the time.
Couldn't find any info on hard key remapping either.

I used to have a similar problem but it was with the screen....
The screen used to turn off suddenly without a reason but the phone is turned on and I keep receiving calls. After returing back to my Supplier in Egypt they replaced it with a new one after testing it for three days.
I'm using the new one sine 20th of December 2008 and nothing happened again

Well if you guys are in the US (or have HSDPA/UMTS disabled) then re-enable them (that should hopefully get rid of the restarts in low-to-no-signal areas).
Hope it helps

Anyone flash upgrade software/flash ROMs for customers?

I just bought a second hand Touch HD apparently running win6.5 + with additional software on. At present the phone appears to have a number of software "issues". Texts don't always send or get received, I cannot access the deleted messages folder, it appears to run quite slowly, and has frozen a couple of times (there are more but cant remember them all).
Unfortunately I am not in the slightest bit knowledgable about how to flash ROMs etc. I have read many of the threads but simply do not understand the instructions or often even the jargon.
All I want from my phone is for it to run as quickly and reliably as possible without any glitches. The only additional software I need is the TomTom which is installed and if possible it would be good to be able to download some of the available apps if I wanted (though not vital). I also use it to send/receive emails, as a modem for the laptop occassionally, and for simple web browsing.
Is there anyone out there who can sort a phone for customers - anywhere I can send my phone and pay someone to wipe the phone clean, install a decent ROM, and reinstall the TomTom?
Any help or advice would be much appreciated

While I would love to say, "I'll do it for you" I think the expense of posting stuff wouldn't be worth it in the end. It's really not hard to flash as long as you do a bit of reading. And it's a rewarding experience. May sound odd but it feels good to make a device your own, even if it's for someone else.
Theres are only one step I recommend to everyone to ge them started and that's to HardSPL a device. This basically makes your device so that if you make a mistake on it, 99.999% of the time it's fine and can be re-done and sorted out.
If you havn't tried another sim card in it to see if its unlocked or not, then best to do that, or ask in a phone shop.
From what you describe about the phone, it sounds like someone has already flashed it before so you will need to check if it is HardSPL'd already or not. To do that hold down the bottom volume button on the side of the phone then press the power button on the top. It says SPL-something. If it's 1.56.OliNex you're good to go. If not, go here. Then I would recommend flashing a rom from the "roms" section, there are many to choose from there, but I recommend Topix 3.5.5. Then just install Tomtom and you're set.
While it looks like a lot of reading, there are some great guides there, and it's definitely worthwhile and very easy. Just run through them in the order I listed and you'll be laughing after you've done it, wondering why you were so hesitant before.
Good luck.

Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.

lorin616 said:
Cheers stuntdouble,
At the risk of sounding totally incompetant, I tried what you said but holding the volume down button and pressing the power button appears to do nothing except turn the phone in and out of standby. I also tried it with the phone off and it simply turned on again.....
Click to expand...
Click to collapse
In order to check your current SPL version, you need put the phone into Bootloader mode. To do this, you need to press down on both the bottom volume button and the power button simultaneously for a few seconds, you will see a tri-coloured screen - the red section at the top tells you what SPL version you have. To exit this screen, just remove the battery cover from the back, remove the battery for 3 seconds, and then re-insert and power on the phone again to return to normal.
The previous owner has installed win6.5 and the interface from the HD2 (apparently) but it doesn't appear to work properly. Hence my wanting to sort the phone. I will hold out hope I can find someone who will do it for me.
Click to expand...
Click to collapse
I suggest you follow this guide, it tells you exactly what you need to do step-by-step when flashing your phone.

HD2 New Weird Screen wont unlock issue - help

this is a new problem for me. I have been using the most recent Dutty ROM together with Mdeejay Android ROM without any problems. All of a sudden, when I try to unlock the screen after STANDBY, it just wont register my touch, as if I am not touching it. It boots up fine, and on the first unlock works fine, but when the screen lock goes on again (after every standby) it just wont unlock. So I am stuck (I use Exchange and our policy forces the lock after standby, so I have to use it - and its worked fine for ages).
If I boot into Android, it works fine, the unlock works fine, yet strangely when I try to shut the power down, THAT screen also doesnt register me touching it.
I have hard reset but even before I load an app or do anything, the problem exists.
I also reflashed a DUTTY ROM. Same problem.
I tried CHT lockscreen - same issue. After Standby, screen doesnt register my touch.
Anyone have any ideas?

Same problem for me.. Restoring a backup image after being forced to hard reset this morning and now suddenly my HD2 won't wake up after sleeping. Pressing my end key only lights up my buttons but I have to pull the battery to reset. I'm thinking it's related to me having CHT installed, yours however might be a different problem.

I had something similar. It was right after I had installed CHT 2.0 and was looking to make the top and bottom bars transparent. I found a cab that claimed it would do this and installed it. Sorry, I don't recall what cab it was and I have deleted it. When I rebooted Sense would hang and if it got into a lock it would only move the slider a little where it would stop. Luckily, I had done a backup that morning right after I installed CHT 2.0 with Sprite so I restored and all was well.
I don't know if this is of help but I figured I'd throw it out there.

it wakes up, but wont register when I try to swype the unlock screen.

ekerbuddyeker said:
it wakes up, but wont register when I try to swype the unlock screen.
Click to expand...
Click to collapse
Your lucky you get that far lol.. I don't get any waking up. Plus I now uninstalled S2U2 and still no change. Disabled all locks of any kind and still frozen with sleep of death with in 1 min of hitting power to sleep it. I REALLY don't want to to a hard reset and install everything from scatch.. UGH.

weird update...
It has something to do with which key i witch the device on with. If I use the phone key, I can swype the unlock. If I use the power key, it doesnt register.
Another related issue: when i hold the power key to switch off, it wont register me touching power off or reboot etc. so I have to take the battery out to switch off. Its the same in Android.
Anyone know? Hardware issue?

ekerbuddyeker said:
weird update...
It has something to do with which key i witch the device on with. If I use the phone key, I can swype the unlock. If I use the power key, it doesnt register.
Another related issue: when i hold the power key to switch off, it wont register me touching power off or reboot etc. so I have to take the battery out to switch off. Its the same in Android.
Anyone know? Hardware issue?
Click to expand...
Click to collapse
bump this is horrid

same
im having the exact same issue. I have flashed 3 different roms and flashed to the newest radio (2.15).
I started out using energy rom, didnt help. Flashed a newer energy rom, didnt help. Now im using the dusk rom, same issue.
SOMEONE PLEASE HELP!!!!

It's a quite common digitizer problem lately... it seems the HD2's digitizer is failing on some units, possibly because of usage with android? my father's device acted the same way, only it sometimes did register touch and other times, not.
My device doesn't have these problems, yet. But seeing that a lot of people here are experiencing these issues, and with the notion that I use android pretty much all the time since I first booted my device, i'm pretty sure i'll experience it soon as well..
Make no confusion thou, the assumption that android effects the digitizer are purely my own thoughts on this matter, no such thing has been proven and the conclusion that android is effecting our HD2s is based purely on the statistics of touch screen failures in the last few months since android has been made publicly available in a working form.
EDIT:
Those seeking A solution, as far as I know, the only solution is sending your unit to HTC for repairs, you'll get it back with a note that says that they replaced your digitizer or your screen, at least these are the reports I heard from the other folks whom followed this procedure.
Good luck.

HTC HD2 Screen Lock
I have only used Android a few times on this 'phone and it has a standard HTC/O2 ROM installed so it must just be a problem with the top part of the digitiser. With android running the unlock is at the bottom and is unaffected.
Is there any way of testing the digitiser before deciding whether to get a repair sorted,
Ta,

link:
htcphones.net/htc-hd2-problems-with-touchscreen
short version :
change digitizer

ekerbuddyeker said:
weird update...
It has something to do with which key i witch the device on with. If I use the phone key, I can swype the unlock. If I use the power key, it doesnt register.
Another related issue: when i hold the power key to switch off, it wont register me touching power off or reboot etc. so I have to take the battery out to switch off. Its the same in Android.
Anyone know? Hardware issue?
Click to expand...
Click to collapse
A friend was complaining to me about something like this since last week. I could not figure it out so I went ahead and installed Android cm7 and still have the same issue.
Until I read this post after searching through the forums all over Screen now unlocks perfectly fine but only using the green Phone icon. If I try to wake the screen with the red Power button, the screen is unresponsive.
Thanks for the info.

Already happened tome its a hardware issue can't be fixed so if you still have warranty on ur phone send it to htc for repairs b because it tends to get worse n worse soon other keys will start to give in I think that's one reason why most android phone been switching to capacitive buttons because hardware causes this sorta issues and send it in for repairs to get it fixed
Sent from my SGH-T959 using XDA App

the same issue with me , is there is any solution for that .

Wakeup the phone using the send button.it will work

[Q] Touchscreen Problem

Alright, so here's my problem. My touchscreen won't response to any finger movement. I could press the hardware buttons like power, volume and talk and it response to that but my problem is mainly trying to get inside my rom. I tried flashing rom via NAND and via clockwork mod and nothing helps. The G Sensor seems to work just fine because it rotates the screen when I'm inside my ROM. I could go back into MAGLDR but I don't think anything there is going to help?
Has anyone else experience anything like this and if so, what did you do to solve it?

had same problem, found a FIX
i have had same problem past couple of days. i was running darkstones SuperRAM_FroYo_V1.5 build with oz 2 cleanex rom. i know that every now and again it would be a pain to unlock the device with the agonising wait for the lock screen to show up but this time the touch screen would not work at all not recognising any movement and not dragging the unlock button across. i would have to take the battery out and restart, even some times touch screen would fail completely when in winmo too, got to a point when 3 days of working then not working and taking the battery out a million times to boot back into android to unlock the device, then touch screen died completely.
FIX- Hard reset
will reset windows mobile. all data on device will be lost.
hold down up-vol key and down-vol key, soft reset button and then power button till it displays formatting screen. follow on screen instructions.
hope this helps.

tidygrant said:
i have had same problem past couple of days. i was running darkstones SuperRAM_FroYo_V1.5 build with oz 2 cleanex rom. i know that every now and again it would be a pain to unlock the device with the agonising wait for the lock screen to show up but this time the touch screen would not work at all not recognising any movement and not dragging the unlock button across. i would have to take the battery out and restart, even some times touch screen would fail completely when in winmo too, got to a point when 3 days of working then not working and taking the battery out a million times to boot back into android to unlock the device, then touch screen died completely.
FIX- Hard reset
will reset windows mobile. all data on device will be lost.
hold down up-vol key and down-vol key, soft reset button and then power button till it displays formatting screen. follow on screen instructions.
hope this helps.
Click to expand...
Click to collapse
well i have woke up this morning to be able to unlock my device to then locking it and not being able to unlock it again!!! i had notification to say it had managed to restore 16 apps whilst i had been asleep so i am thinking there is a dodgy app out there some were

mazdarider23 said:
Alright, so here's my problem. My touchscreen won't response to any finger movement. I could press the hardware buttons like power, volume and talk and it response to that but my problem is mainly trying to get inside my rom. I tried flashing rom via NAND and via clockwork mod and nothing helps. The G Sensor seems to work just fine because it rotates the screen when I'm inside my ROM. I could go back into MAGLDR but I don't think anything there is going to help?
Has anyone else experience anything like this and if so, what did you do to solve it?
Click to expand...
Click to collapse
Sent from my PC36100 using XDA Premium App

I have this problem and have found no way to fix it, I have tried everything except possibly going to the clk loader instead of magldr. when i put the phone to sleep with the power button is when i have the issue of not being able to unlock my phone in Android. I have tried task 29, going back to original windows roms, sd and nandroid, it is a hardware issue related to the digitizer as far as I'm concerned. I love my HD2 and really need to fix or find another one. I know this doesn't help, but maybe a little more insite if nothing else

I had the same issue. With my 1st HD2 it started as an intermittent problem, then eventually completely stopped working. With my replacement it just started to happen again. I immediately flashed back to stock tmo windows and the touchscreen would work so long as I did not try and put the phone on standby or wake the phone using the end key. If the phone went to standby on its own, the touchscreen would not work either. I changed the settings so that the phone would not go into standby at all. I then learned that locking the phone from the windows menu and allowing it to go to standby that way somehow averted the touchscreen problem. After 2 days, the problem seemed to resolve itself, almost completely. If I try and wake it using the end key, the touchscreen still wont work, but every other button on wake works. Also, putting it in standby with the end key seemed to not cause the problem any longer.
I dont know if the issue varies per person, but what worked for me was going to stock windows for a couple of days, then starting over with android. I guess it depends on how far along the problem has progressed.

Look at my thread in my Sig about the Unresponsive Screen Solved. This sounds exactly as that. And there are various workaround solutions through out the post.

Strange Touchscreen NAND Issues

ok, I have a strange issue that I can not seem to find the answer to. Whenever my phone locks after not being used etc. When I wake it up, the touchscreen will not let me unlock. It takes me close to 50 attempts to do so. However once I actually am successful in getting it unlocked. The touchscreen works flawlessly. I have tried several different builds, all of them I have the same issue. I have done Task29 and started fresh on that front each time. I tried a couple different radios. Any suggestions?

**** man i got the same problem! i tried hard reset, rom updates, other buils but it wont go away!
plz someone help us!

Hi,I'm using BOYPPC-SHIFTPDA GINGER 2.3.3 RAM_V5 works great so far the best that I tried.After u flash android it's recommended to wait few mins until it loads everything then do a shut down - not a restart.then again u wait few mins and u do a second shut down. after that the os should work fine ,at least for me works great. if that doesn't help ,try to reinstall everything from the start..hspl radio etc.

You could just turn off the lockscreen? Get 'NoLock' from the market. That should do the business if you want.

I've got the same problem since 5 days, It started when I started using WIFI and turning off my 3G ..

you have the same problem my hd2 has....it is a hardware issue. the screen becomes unresponsive. if you still have warranty send it in for a repair. if not... repair it yourself. it's not that hard. the screen wire is probably just loose.
follow this video to take apart your hd2.
http://www.youtube.com/watch?v=cL-jnUKufC4

Sounds like a similar problem that I'm experiencing. If I wake the lockscreen with the send key instead, it works. When I boot I get exactly one shot with the end key then it locks up again. I'm able to use it with the send key, but concerned it might get worse. If anyone finds the solution please post.

I actually for the first time had this, and I know this is going to get flamed but its not the Screen thats the problem. And I think (BIG IF) that the dreaded unresponsive screen issue that we keep reading about Majority of them I think is not the screen.
I have 2 HD2s and both have worked flawlessly without any problems, but today I was playing with my test phone that doesnt get used that much and I noticed after installing a new rom that my screen after I played with it for a bit went black (sleep) and when I woke it up it wouldnt respond, first thing that crossed my mind is I just lost my digitizier, and started wondering okay why, I went as far to re-flash WinMo stock HD2 rom, same issue, so I decided its time to find out exactly whats causing this, and I found it. I wasnt going to make a post again cause I figured people would be "Not another thread about this" but I know whats causing the screen issue, at least this is my suspicision and I have temporarily fixed mine.
The problem is HARDWARE, The Culprit: THE END KEY (Red Button)! The Answer to "How or Why": The "End" key is used to turn the phone on and off or to put it in sleep mode, it is the most used key out of all 5 keys, it is used probably 7x more then all the rest, Its used for just about everything, now how does this cause the unresponsive screen? Easy, the phone lock or sleep is associated with this key, Its the only way to make the screen go off other then waiting for the time out period. Because by habit we mostly hit the end key to turn the screen off the phone automatically associates this with locking the phone, once that happens the screen becomes unresponsive because of several reasons: 1) The contact under the actual key has dirt which causes the button to stick in the down position, 2) the contact is bent which the "end" key is pressing down on the contact which is making contact with the board and causing it to be unresponsive, 3) The contact is worn. This is the reason why if you press the end key a few times (anywhere between 2-10) and then try the screen responds, this is cause your "unsticking" the key which then lets the screen respond.
Most of us when we hit the end key press to the far right to avoid hitting the back key (The button with the left arrow) which causes the end button to lean toward the right. But you can wake the phone up with the other 4 keys to the lock screen which will allow you to unlock the phone. As a temporary fix for myself, on my test phone I now make sure to press on the left side of the key to prevent this from happening, since its a test phone I'm not worried, but the real solution is to take the phone apart and clean the underside of the end button, and the actual contact with alcohol to remove the build up of dirt and whatever else. And also if the contact frame is bent to GENTLY bend the right side back up alittle to stop it from happening, or sending it to htc and letting them fix it.
We have to RE-TRAIN ourselves to start using the other keys to wake the phone up and not rely on the end key so much.
Hope this helps anyone finally why we have this problem. And if it works for you then hit the Thanks button