I just got my advantage a couple of days ago. i haven't had much time to use it yet, because of work. i haven't installed any sofware. Sometimes my device simpy won't wake-up. After soft feset, the only thing i did was connect a bluetooth headset, which worked fine. I turned off the screen, and when i came back to my device, about two hours later, it would not wake-up. I had to soft reset. This has happened a few times. Also, its very slow with entering text (When i finished typing the word 'text', 'soft reset' was just being entered on the screen.) It would be worse, but i stop to let it catch up, and check for typos.
It is really annoying to buy a new device and have to put up with this crap. Any help is appreciated.
If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter
I'm not having the issues with it not waking up, but recently I've had the issues with randomly occuring extreme slowdown, similar slow text entry, quick battery run down and insanely slow screen redrawing and general responsiveness to hardware of screen based input. I've tried soft resets, hard resets, trying to isolate software that might be causing it. So far it seems that the Illiumsoft Newsbreak feed reader I had been using for months without issue might be related to the problem, but I'm wondering if the problem isn't software specific but actually just related to data downloading activity. Thus far, I'm a couple days in without Newsbreak and no occurances of the problem...
Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ
i am going to hard reset, but with no software installed i dont know that this will help. i am considering switching to the (whats it called, black touch) rom. i dont know f this will help my current issue, but it sure looks nice. on all of my previous devices, i've always used the factory rom, and i'm somewhat clueless and intimidated by the whole process. I just dont want to screw up my new device. if anyone can help with any of these issues, please do.
TrekkerJmm said:
Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ
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Click to collapse
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.
miterb said:
If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter
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Click to collapse
Concerning the warranty replacement, i bought this from a guy on ebay. It was still in the sealed box with compusa sticker on it, but i'm not sure if the warranty is transferable. Maybe if i could get him to send his receipt I would covered at least from his date of purchase. Anyone know specifics about the manufacturers warranty?
weaselcossey said:
i've always used the factory rom,
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Well that's your first mistake...
Confucious said:
Well that's your first mistake...
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Click to collapse
Perhaps you could help me fix that problem by telling me how to install the black touch rom without screwing it up.
I'm obviously no developer, nor expert in any type of computer skills. I come to this forum because I love the device, my issues are usually resolved after some discussion here, the people are mostly friendly, and i'm interested in making my device better. I just need some help to do so.
weaselcossey said:
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.
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Click to collapse
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.
bigtsr said:
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.
Click to expand...
Click to collapse
i understand that the buttons respond differently depending on how you press them (press and release, press and hold, etc.) The problem is sometimes, usually when i'm working and away from my phone for awhile, the device simply won't wake-up (power button or any other button pressed in anyway does nothing.) after a soft reset eveything seems fine. this has probably happened 4-5 times in 3 days. After hard reset its only happened once.
Sometimes my device doesn't seem to respond when i plug in the charger, nothing lights up. I've also noticed everytime i check .the battery meter, its alway a denomination of 10 (10%, 20%, 30%). I was sure this was going to be a great device, but i'm beginning to have my doubts.
weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.
eaglesteve said:
weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.
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Click to collapse
i'm using wm6, i'm currently using the factory rom on my advantage x7501, but planning to upgrade this evening.
Related
Just as in the subject! I tried everything: soft, hard reset, removing batery, removing simcard, waiting for upto 20 mins staring at t-mobile screen. Nothing seems to work. I can see t-mobile white starting screen withIPL,SPL,GSM,OS versions and that is it. If I am lucky - waiting cursor appears.
This is the second time it happened, previousely I managed to turn it on after 30 mins of struggle. Not this time though.
I am affraid that if I - hopefully - turn it on this time and the battery runs out of power I will be left without a handset!
Absolutely no damage, no dropping, virtually new. Any ideas?
You said you tried hardreset? So, you actually sees the screen that said, "to restore to factory setting press Send", then it said formatting ROM etc.., right? If after hardreset you still have the problem, I would suggest that you send your handset back to them to have it fix. Where are you now? (better if you would have your country and network operator logo set for this forum, so that people can advise you based on your location/operator)
I had my MDA Compact 2, which works for 2 weeks before the speaker died off. Then, after I sent to them to fix, they've got the speaker done, but the entire unit now works .. weirdly. Thats is whenever I had the speaker on, the entire unit will heat up so much that, the battery meter will go down-stream even I have the AC power attached (good for a hand warmer though). Anyway, I sent the thing back to them, and they sent it back to me, with the note "change of the circuit board" (something like that), which I think it is a serious problem that I don't think anyone can fix. Good thing is that my unit is still under warranty, costed me a GBP10 for the postage, but I'm happy that I have it working in full order now.
I wonder if your problems are similar to mine.
hanmin said:
You said you tried hardreset? So, you actually sees the screen that said, "to restore to factory setting press Send", then it said formatting ROM etc.., right?
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Click to collapse
This means that I did not try hard reset then. Holding the power button+stylus reset does nothing more than soft reset. It just goes dark and reboots.
I am in UK on T-Mobile. I think I will go to the shop I bought it in and demand replacement. Pity I loose all data... But I would do hardresetting anyway...
sabestian said:
hanmin said:
You said you tried hardreset? So, you actually sees the screen that said, "to restore to factory setting press Send", then it said formatting ROM etc.., right?
Click to expand...
Click to collapse
This means that I did not try hard reset then. Holding the power button+stylus reset does nothing more than soft reset. It just goes dark and reboots.
I am in UK on T-Mobile. I think I will go to the shop I bought it in and demand replacement. Pity I loose all data... But I would do hardresetting anyway...
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Click to collapse
thats not how you hard reset, hold down camera and record, tap the stylus button at the bottom and keep holding the other 2 until the prompt comes up
dave106 said:
thats not how you hard reset, hold down camera and record, tap the stylus button at the bottom and keep holding the other 2 until the prompt comes up
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Click to collapse
According to the manual: hold power and tap reset with a stylus! Page 79, "To perform a hard reset". Do they know what they sell?
Anyway, thanks! It worked, it did start now. I will check everything now.
sabestian said:
According to the manual: hold power and tap reset with a stylus! Page 79, "To perform a hard reset". Do they know what they sell?
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Click to collapse
Apparently not, that part is for the original MDA Compact on WM2003SE.
M
Hi everyone.
This just started 2 days ago. This never happened before
When i turn on my phone everything is ok the screen is fine, but hen once it loads up its starts to lag. memory on the phone is not an issue. the scroll on the left side doesnt allow me to scroll down or up , the wheel moves but the on the screen nothing moves. Now the worse part is the screen.
When i turn off my screen and then turn it back on.. the colours are all messed up. the screen is a pinkish blue coulour and almost unreadable. i tried a soft reset and the screen goes back to normal but once I turn off the screen and turn it back on , i get the same problem.. Now do you think a hard reset would fix the problem?
I had this start last weekend. I had the screen issues and the hardware buttons were very sporadic in function. Most of the time they just didn't work.
I flashed back from Black Satin to the T-Mobile rom and sent it off for repair. Should hear back next week as to the outcome.
Is your under warranty? Just send it away.
Only downside is I've only got a Blackberry Pearl as a backup at the moment.....
The above advice is good. Before going for warranty repair though you should do a hard reset to rule out a software issue.
Mike
No its not under warranty. I have no idea what rom is on it. I-MATE ROM is what shows up when it boots up. So it sounds like a hard reset will be the first choice. im not very familiar with these things so pardon if i sound a bit off. i wouldnt even know how to flash or anything like that.
Well i tried to hard reset and it it seems not to be letting me do that.
just hold the left and right soft key and press the reset button at the same time and wait for a prompt to pop up.. nothing it just soft resets.. now im getting a bit frustrated.
Cakez said:
No its not under warranty. I have no idea what rom is on it. I-MATE ROM is what shows up when it boots up. So it sounds like a hard reset will be the first choice. im not very familiar with these things so pardon if i sound a bit off. i wouldnt even know how to flash or anything like that.
Well i tried to hard reset and it it seems not to be letting me do that.
just hold the left and right soft key and press the reset button at the same time and wait for a prompt to pop up.. nothing it just soft resets.. now im getting a bit frustrated.
Click to expand...
Click to collapse
Well, I assume you have tried a few times. It's difficult sometimes to get them all simultaneously pressed. Incidentally, just in case there's any confusion - the soft keys are actually the hard keys with dashes on the D-Pad.
Another way is to go to Sart>Settings>System>clear storage icon.
Just bear in mind that if there is a major problem it may fail completely and you end up with even more of a problem than now - but I guess there is no choice really.
Mike
Hi!
I received my Touch HD on friday (German version) and I was initially very happy with it (no dead pixels, etc.) However, after playing around with it, synchronizing with the PC, etc., it started acting stranegly somtimes: the volume screen would come up without any apparent reason, it was not responsive, and so on.
Finally I discovered, that the "volume down" button is defective: sometimes it's not working at all and sometimes it's stuck at the pressed state, which, of course, renders the device unusable. Removing and reseating the battery cover did not help, neither did a hard reset (which was only possible via software, because the combination vol up + vol down + power doesn't seem to work either).
Obviously, my device is defective. Great... so time to get a replacement - after only 2 days! Nice build quality - congratulations HTC!
Regards!
I have not this problem ....
MHoefler said:
Nice build quality - congratulations HTC!
Regards!
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Click to collapse
judging the entire assembly line/company based on one device is naive. if you disagree, you can try to find me a company makes products of this sophistication (cars, electronics, whatever) that has 100% quality.
one suggestion is to do a hard reset (volumn up and down button pressed simultaneously, when reset msg comes up, press volumn up). and use it for a couple days before you install or modify any settings. then you will know if it's the device or a crappy program that messed up your phone.
Hard reset doesn't work on my device - probably because the volume down key doesn't work? There is, however, a way to trigger a hard reset per software, which I did. The problem still exists unfortunately. So it's definitely a hardware problem. The device has just 3 buttons and already one of them doesn't work - I would call that disappointing...
Strange thing is, that sometimes it works normally and I was hoping the problem just went away. But suddenly, the button is stuck again or doesn't work. I've sent the phone back to the dealer and I'm asking my money back. I don't want to risk that it's beeing sent in for repair which could take weeks and maybe they don't even fix the problem...
Regards!
MHoefler said:
Hard reset doesn't work on my device - probably because the volume down key doesn't work? There is, however, a way to trigger a hard reset per software, which I did. The problem still exists unfortunately. So it's definitely a hardware problem. The device has just 3 buttons and already one of them doesn't work - I would call that disappointing...
Strange thing is, that sometimes it works normally and I was hoping the problem just went away. But suddenly, the button is stuck again or doesn't work. I've sent the phone back to the dealer and I'm asking my money back. I don't want to risk that it's beeing sent in for repair which could take weeks and maybe they don't even fix the problem...
Regards!
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Click to collapse
i am not sure if the software-triggered reset is a true hard reset or it's just a merely storage erase. may be it is. but i dont' know.
in anycase, yes it is disappointing, can you do an exchange with the vendor? that may be the best route and simplest for now, rather than risking it to fix it yourself.
Now that HTC have located the reset button under the battery cover whats the point in it anymore. If the covers off you may as well yank the battery out than spend 10 minutes looking for a suitable pen etc to press the little bugger with.....
Just my 2 pence worth!!!!
richie_jones said:
Now that HTC have located the reset button under the battery cover whats the point in it anymore. If the covers off you may as well yank the battery out than spend 10 minutes looking for a suitable pen etc to press the little bugger with.....
Just my 2 pence worth!!!!
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Click to collapse
Agreed. I just pull the battery when necessary because I never have anything small enough to press it.
You dont really need it anyway
richie_jones said:
Now that HTC have located the reset button under the battery cover whats the point in it anymore. If the covers off you may as well yank the battery out than spend 10 minutes looking for a suitable pen etc to press the little bugger with.....
Just my 2 pence worth!!!!
Click to expand...
Click to collapse
If you want to soft-reset the device - just hold the power button,
then select "Power Off".
Tap the power button again - and - the device had soft-resetted.
It the device is hung - well, that's a different story,
as you said - just pop the battery, and you're set.
Bad idea to hide reset point. Window mobile sucks a lot, and everyday I need open the battery cache. Just boring.
Is a simple power cycle (power off/on) the exact same thing as a soft reset?
I always thought they were different for some reason?
They are not different. Only sometimes you can't use power off, for example if the device is stuck.
biranouran said:
Bad idea to hide reset point. Window mobile sucks a lot, and everyday I need open the battery cache. Just boring.
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Click to collapse
I can't imagine what you are doing if you have to soft reset like this every day but I wouldn't blame it on Windows Mobile. I think I've had to pop the battery maybe twice in the last month and I know that it was my fault at least one of those times.
Agreed. Although so far the only thing I've had that needs it is when the lock-screen decides not to accept my PIN. But how long until the battery cover no longer stays in place?
Strange.. Never had to make a reset yet. Still havent crashed on me not only once. Am I blessed? lol
Yes if I need to do it the buttin is not on the best spot but for me it is working like a charm!
I had few hangups trying different CorePlayer output devices. Also had to reset few times because of problems with lock screen (could not unlock).
But all-around, HD2 is pretty stable for WM device.
If spare back-plates become readily available, and don't cost too much, I might drill a hole in mine so that a paperclip could hit the reset button without pulling the back off every time. Given the location of the reset button, it almost feels like this hole should already exist.
Due to a crash caused by putting the phone in standby while closing down igo8, i had to reset my device to make it work again.
I didnt had a pencil close by so i just pulled the battery out. When i booted it again it seems manilla became corrupted and restored itself (like after a hard-reset). I needed to fill in my details in manilla just like after a hard reset. So some information was lost, but the storage on the phone was still there. But for example i needed to install cf3.5 again and all the apps asked if they are verified before i could start them again.
I wonder if this problem occured because i pulled the battery instead of pushing the reset button? ANyway this is a pain in the ass bug but as far as i can tell im the only one with this problem so far...
Well, I think HTC chose to hide the soft rest button right next to the battery becuase of two reasons:
1. You don't have the chance to accidentally press that button. BTW: I have never accidentally pressed the soft rest button on my P4350...
2. If they hadn't built in such a button, everyone here qould be bragging and nagging that there is no such button, and you'd always have to "pull the plug" ie. the battery, which would of course be harmful for the battery etc. pp.
cyclingfan74 said:
Well, I think HTC chose to hide the soft rest button right next to the battery becuase of two reasons:
1. You don't have the chance to accidentally press that button. BTW: I have never accidentally pressed the soft rest button on my P4350...
2. If they hadn't built in such a button, everyone here qould be bragging and nagging that there is no such button, and you'd always have to "pull the plug" ie. the battery, which would of course be harmful for the battery etc. pp.
Click to expand...
Click to collapse
3. They didn't actually use the device enough to realise that hiding the reset button was a daft idea.
pixel said:
3. They didn't actually use the device enough to realise that hiding the reset button was a daft idea.
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Click to collapse
Design over function, I think...
The reset button should be recessed into the lower SIDE of the phone, next to the usb and earphone ports. Having to remove the battery cover just negates the need for the button, period.
pixel said:
3. They didn't actually use the device enough to realise that hiding the reset button was a daft idea.
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Click to collapse
I think it's good for design. And it's not like we need to press the reset button everyday.
kengkaj.s said:
I think it's good for design. And it's not like we need to press the reset button everyday.
Click to expand...
Click to collapse
Um but you never need to press the reset button. Ever. Once you've taken the battery cover off it's easier to just remove the battery than press the reset button....
kengkaj.s said:
I think it's good for design.
Click to expand...
Click to collapse
Until the battery cover no longer stays on because the plastic tabs in the phone body have been worn because they forgot to put a small hole in the battery cover to reach the reset button.
Just as i said - Argh! The screen is no longer responsive. What to do? I can no longer slide the lock across the screen. i have tried to flash the ROM with the 1.66 official but i cannot because it tells me to unlock the phone. I cant! argh! I've pushed the little red button by the battery a couple of times as well as removed the battery. Any suggestions? The hard buttons allow me to answer a call but that's it. i recently turned on the lock for the phone (today in fact) but I've unlocked it several times since doing so before this happened.
Sounds familiar...
Sounds like it is the same problem I had, as well as a few others on this forum. Even after a hard reset, it still didn't work. According to other people here, the solution is to have the screen swopped out for a new one. I've actually just sent mine in today to get it sorted out.
Just curious - I've got a suspicion that environmental conditions may have a role to play in causing the failure. What is the weather in your area like?
Very nice here today. Sunny, mid 50s(f).
I bought this off of ebay. Do i just send it in to HTC?
Try a hard reset, and if it doesn't help then make sure you have an official ROM and send it to HTC.
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
I would really like to wipe it before i sent it in. i dont want all my info, etc going into someones hands i dont know. anyway to do that?
No, that's a soft reset. Hard reset is pressing the red button while holding both volume keys until you get the "Restore factory settings?" prompt (when the device is on), then following the onsceeen instructions. This is what you're looking for to erase everything, including any possible software bug that could have caused the issue.
If the touchscreen still doesn't work then, send it in.
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
No! A hard reset is:
- Turn phone off
- Press vol up and down at the same time and then press power button (hold vol)
- follow the instructions on the screen
Be aware, that all you data on the phone will get lost. I recommend taking out the SD for that as well. After that u r done. By what you say i assume, that you didnt flash a custom ROM yet, right ?
Thanks! that didnt work either though.
I just want my money back now honestly. This thing, as pretty as it is, is just too much trouble.
Sorry double post...
A faulty device can happen to anybody, just bad luck... can't count how many times it has happened to me as well in the past.
I heard that there is a batch of phones that have a faulty screen, other problems are that without pressing anything the phone still registers clicks, phone doesn't always detect the correct place of where you pressed and the screen not responding.
I have got this on my phone and have arranged a pick up from HTC to pick up my phone for repair, hopefully in a week or two it will come back with a brand new screen that works
Ive had it a couple of months now. Im not sure if i can deal with the lack of apps that my iPhone has, pandora and the like, and the fact that teh HD2 would every so often change time and even date and i cant get weather in places my iPhone can.
In short, i love the HD2 for its specs but i no longer trust it at all.