Hi!
I received my Touch HD on friday (German version) and I was initially very happy with it (no dead pixels, etc.) However, after playing around with it, synchronizing with the PC, etc., it started acting stranegly somtimes: the volume screen would come up without any apparent reason, it was not responsive, and so on.
Finally I discovered, that the "volume down" button is defective: sometimes it's not working at all and sometimes it's stuck at the pressed state, which, of course, renders the device unusable. Removing and reseating the battery cover did not help, neither did a hard reset (which was only possible via software, because the combination vol up + vol down + power doesn't seem to work either).
Obviously, my device is defective. Great... so time to get a replacement - after only 2 days! Nice build quality - congratulations HTC!
Regards!
I have not this problem ....
MHoefler said:
Nice build quality - congratulations HTC!
Regards!
Click to expand...
Click to collapse
judging the entire assembly line/company based on one device is naive. if you disagree, you can try to find me a company makes products of this sophistication (cars, electronics, whatever) that has 100% quality.
one suggestion is to do a hard reset (volumn up and down button pressed simultaneously, when reset msg comes up, press volumn up). and use it for a couple days before you install or modify any settings. then you will know if it's the device or a crappy program that messed up your phone.
Hard reset doesn't work on my device - probably because the volume down key doesn't work? There is, however, a way to trigger a hard reset per software, which I did. The problem still exists unfortunately. So it's definitely a hardware problem. The device has just 3 buttons and already one of them doesn't work - I would call that disappointing...
Strange thing is, that sometimes it works normally and I was hoping the problem just went away. But suddenly, the button is stuck again or doesn't work. I've sent the phone back to the dealer and I'm asking my money back. I don't want to risk that it's beeing sent in for repair which could take weeks and maybe they don't even fix the problem...
Regards!
MHoefler said:
Hard reset doesn't work on my device - probably because the volume down key doesn't work? There is, however, a way to trigger a hard reset per software, which I did. The problem still exists unfortunately. So it's definitely a hardware problem. The device has just 3 buttons and already one of them doesn't work - I would call that disappointing...
Strange thing is, that sometimes it works normally and I was hoping the problem just went away. But suddenly, the button is stuck again or doesn't work. I've sent the phone back to the dealer and I'm asking my money back. I don't want to risk that it's beeing sent in for repair which could take weeks and maybe they don't even fix the problem...
Regards!
Click to expand...
Click to collapse
i am not sure if the software-triggered reset is a true hard reset or it's just a merely storage erase. may be it is. but i dont' know.
in anycase, yes it is disappointing, can you do an exchange with the vendor? that may be the best route and simplest for now, rather than risking it to fix it yourself.
Related
I just got my advantage a couple of days ago. i haven't had much time to use it yet, because of work. i haven't installed any sofware. Sometimes my device simpy won't wake-up. After soft feset, the only thing i did was connect a bluetooth headset, which worked fine. I turned off the screen, and when i came back to my device, about two hours later, it would not wake-up. I had to soft reset. This has happened a few times. Also, its very slow with entering text (When i finished typing the word 'text', 'soft reset' was just being entered on the screen.) It would be worse, but i stop to let it catch up, and check for typos.
It is really annoying to buy a new device and have to put up with this crap. Any help is appreciated.
If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter
I'm not having the issues with it not waking up, but recently I've had the issues with randomly occuring extreme slowdown, similar slow text entry, quick battery run down and insanely slow screen redrawing and general responsiveness to hardware of screen based input. I've tried soft resets, hard resets, trying to isolate software that might be causing it. So far it seems that the Illiumsoft Newsbreak feed reader I had been using for months without issue might be related to the problem, but I'm wondering if the problem isn't software specific but actually just related to data downloading activity. Thus far, I'm a couple days in without Newsbreak and no occurances of the problem...
Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ
i am going to hard reset, but with no software installed i dont know that this will help. i am considering switching to the (whats it called, black touch) rom. i dont know f this will help my current issue, but it sure looks nice. on all of my previous devices, i've always used the factory rom, and i'm somewhat clueless and intimidated by the whole process. I just dont want to screw up my new device. if anyone can help with any of these issues, please do.
TrekkerJmm said:
Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ
Click to expand...
Click to collapse
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.
miterb said:
If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter
Click to expand...
Click to collapse
Concerning the warranty replacement, i bought this from a guy on ebay. It was still in the sealed box with compusa sticker on it, but i'm not sure if the warranty is transferable. Maybe if i could get him to send his receipt I would covered at least from his date of purchase. Anyone know specifics about the manufacturers warranty?
weaselcossey said:
i've always used the factory rom,
Click to expand...
Click to collapse
Well that's your first mistake...
Confucious said:
Well that's your first mistake...
Click to expand...
Click to collapse
Perhaps you could help me fix that problem by telling me how to install the black touch rom without screwing it up.
I'm obviously no developer, nor expert in any type of computer skills. I come to this forum because I love the device, my issues are usually resolved after some discussion here, the people are mostly friendly, and i'm interested in making my device better. I just need some help to do so.
weaselcossey said:
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.
Click to expand...
Click to collapse
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.
bigtsr said:
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.
Click to expand...
Click to collapse
i understand that the buttons respond differently depending on how you press them (press and release, press and hold, etc.) The problem is sometimes, usually when i'm working and away from my phone for awhile, the device simply won't wake-up (power button or any other button pressed in anyway does nothing.) after a soft reset eveything seems fine. this has probably happened 4-5 times in 3 days. After hard reset its only happened once.
Sometimes my device doesn't seem to respond when i plug in the charger, nothing lights up. I've also noticed everytime i check .the battery meter, its alway a denomination of 10 (10%, 20%, 30%). I was sure this was going to be a great device, but i'm beginning to have my doubts.
weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.
eaglesteve said:
weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.
Click to expand...
Click to collapse
i'm using wm6, i'm currently using the factory rom on my advantage x7501, but planning to upgrade this evening.
When I using IGO8, its sudenly freeze and I made soft reset. And its turned off and after push again power button and turned on after a 2 minutes its turned off again and no more open. it has %80 batarry life and when I connect again to adaptor but no charging no red light.
I went to phone fixer last day and he said its main software is down and we must connect a jet..... like hardware and he wants 700$.
its not acceptable price.
in my country this kind of devices so experience and I bought this device from germany and I changed rom and no more warranty.
I want to ask you who knows jet...... like device to rescue touch hd or any solution to fix it. I think this is not board problem just software failure but I tried to make hard reset, soft reset, batarry change but no one is not open my device again.
Did you try a hard reset?
I have the same problem
hey redoxian, i have the same problem as you, but it is not about IGO8 or any other problem, my device went crazy after 100% battery charge to 57% after a freez then got dead after then, no battery change or hard, soft reset appeared to be effective in my case, and its german by the way. I have just delivered my device to the maintenance office dedicated for htc devices and i haven't yet recieved any report, promised if i reached any thing i will tell unless u have any news about this issue.
redoxian said:
When I using IGO8, its sudenly freeze and I made soft reset. And its turned off and after push again power button and turned on after a 2 minutes its turned off again and no more open. it has %80 batarry life and when I connect again to adaptor but no charging no red light.
I went to phone fixer last day and he said its main software is down and we must connect a jet..... like hardware and he wants 700$.
its not acceptable price.
in my country this kind of devices so experience and I bought this device from germany and I changed rom and no more warranty.
I want to ask you who knows jet...... like device to rescue touch hd or any solution to fix it. I think this is not board problem just software failure but I tried to make hard reset, soft reset, batarry change but no one is not open my device again.
Click to expand...
Click to collapse
Did you hard reset as Harmageddon suggested. Does problem still occur? Have you read/searched or asked this question in iGo8 thread?
Fallen Spartan said:
Did you hard reset as Harmageddon suggested. Does problem still occur? Have you read/searched or asked this question in iGo8 thread?
Click to expand...
Click to collapse
man , Hard reset not functioning at all, the device seems to be dead, we still don know the defect.
As soon as i will get an answer from the maintenance center i will post it here. wish to both of us a good luck guys, the device is much expensive to lose.
jbiton said:
man , Hard reset not functioning at all, the device seems to be dead, we still don know the defect.
As soon as i will get an answer from the maintenance center i will post it here. wish to both of us a good luck guys, the device is much expensive to lose.
Click to expand...
Click to collapse
How do you mean hard reset not functioning at all. You have 2 methods of hard resetting:
1.
Turn off device, then hold both vol up & down and turn on device. You should be presented with a white screen and blue text. Press vol up to hard reset.
or
2.
Go to Start > settings > system > clear storage
Fallen Spartan said:
How do you mean hard reset not functioning at all. You have 2 methods of hard resetting:
1.
Turn off device, then hold both vol up & down and turn on device. You should be presented with a white screen and blue text. Press vol up to hard reset.
or
2.
Go to Start > settings > system > clear storage
Click to expand...
Click to collapse
i didn't try the first one, actually, i holded on vol down with power button as i used to do when was burning roms and nothing new,
Actually i don have the option now, the device is in the maintenance center, wish me a good luck man and thanks zillion for ur help, and i will report here with the result as soon as i get notified.
any update in that?
having the same issue....device started going crazy...
50percent charge - softreset 80 percent, sometimes not charging at all.
and suddenly went dead...
Just as i said - Argh! The screen is no longer responsive. What to do? I can no longer slide the lock across the screen. i have tried to flash the ROM with the 1.66 official but i cannot because it tells me to unlock the phone. I cant! argh! I've pushed the little red button by the battery a couple of times as well as removed the battery. Any suggestions? The hard buttons allow me to answer a call but that's it. i recently turned on the lock for the phone (today in fact) but I've unlocked it several times since doing so before this happened.
Sounds familiar...
Sounds like it is the same problem I had, as well as a few others on this forum. Even after a hard reset, it still didn't work. According to other people here, the solution is to have the screen swopped out for a new one. I've actually just sent mine in today to get it sorted out.
Just curious - I've got a suspicion that environmental conditions may have a role to play in causing the failure. What is the weather in your area like?
Very nice here today. Sunny, mid 50s(f).
I bought this off of ebay. Do i just send it in to HTC?
Try a hard reset, and if it doesn't help then make sure you have an official ROM and send it to HTC.
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
I would really like to wipe it before i sent it in. i dont want all my info, etc going into someones hands i dont know. anyway to do that?
No, that's a soft reset. Hard reset is pressing the red button while holding both volume keys until you get the "Restore factory settings?" prompt (when the device is on), then following the onsceeen instructions. This is what you're looking for to erase everything, including any possible software bug that could have caused the issue.
If the touchscreen still doesn't work then, send it in.
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
No! A hard reset is:
- Turn phone off
- Press vol up and down at the same time and then press power button (hold vol)
- follow the instructions on the screen
Be aware, that all you data on the phone will get lost. I recommend taking out the SD for that as well. After that u r done. By what you say i assume, that you didnt flash a custom ROM yet, right ?
Thanks! that didnt work either though.
I just want my money back now honestly. This thing, as pretty as it is, is just too much trouble.
Sorry double post...
A faulty device can happen to anybody, just bad luck... can't count how many times it has happened to me as well in the past.
I heard that there is a batch of phones that have a faulty screen, other problems are that without pressing anything the phone still registers clicks, phone doesn't always detect the correct place of where you pressed and the screen not responding.
I have got this on my phone and have arranged a pick up from HTC to pick up my phone for repair, hopefully in a week or two it will come back with a brand new screen that works
Ive had it a couple of months now. Im not sure if i can deal with the lack of apps that my iPhone has, pandora and the like, and the fact that teh HD2 would every so often change time and even date and i cant get weather in places my iPhone can.
In short, i love the HD2 for its specs but i no longer trust it at all.
Hello,
I wonder if someone else had similliar issues as me.
1) My power button got broken few days back. (Probably in the pocket - dunno how) I can press it, but it feels like it is still pressed. Dunno how to explain.. I just can't feel the "click" like on the other buttons and I have to press it quite hard, so it is annoying. It also does not respond correctly, sometimes I have to press on one side, sometimes in another.
Do you have any idea how to fix it? Or the only solution is to send it for warranty repair (I'm trying to keep away from it, since I will have to send it via post & it will take long & I don't have any good backup cell phone). And I dunno if they will approve this for warranty repair, since they can say "it was mechanically damaged" or "it is working - you can use it for pwr on and off" ...
tl;dr: my power button works, but very badly - I can't feel the "click" and I have to press really hard
2) I'm getting soft & sometimes hard reboots. It is VERY annoying (I think I don't have to explain why). Usually it soft/hard reboots when in pocket (and when I'm going on the stairs). It sounds weird, but when I try to repeat it by pressing on various points on the phone - it just does not reboot... So I dunno what it is causing - the only thing I know is, that it is usually when in pocket. Sometimes it just hard reboots when just placed on the desk... But that's occasional, so not a big deal. I've already tried to change ROM (from MIUI to Argen2Stone 3.0, but it did not helped), I've also tried to change VSEL, but it also did not helped
(can you recommend me any particular VSEL, which should really work safely?)
Any idea how to fix it or how to detect what is causing it? Anybody experienced this issue(s) too?
Thanks for any ideas or response.
Sorry for my english - I hope it is clear
Both problems may be caused by hardware, like internal board unaligned with phone chassis, damaged internal button, soldering problems, ... internal button may be almost pressed all the time, causing bounce clicks, shorts, and the difficulty to press, if the external button is not over the right place to press the internal button.
Do not forget to do a backup before you send to assistance.
Thank you for your response (unfortunately not positive for me).
However I don't know how to reproduce the soft/hard reset issue (I can't tell them: "Hey, it's rebooting in my pocket.. just carry it in it and you'll see yourself" :/), so it looks, that I will have to wait, till the power button will broke totally (so I will have a good and "reproducable" reason/issue) :/ I just hope, that they will accept it without any problem, I'm quite afraid, that they will deny it with some sh-- reason, like: "It is mechanical damage, we will not repair it for you" :|
Anyway, I'm accepting any other ideas and recommendations (till the power button will be totally unusable and I will have to send it for warranty repaid immediately).
-- Just one thing came to my mind - maybe I should now remove custom ROM, because I could not restore stock ROM in case, the button will totally broke. (and they will not accept M2 with custom ROM for sure)
Anonymous_ said:
(and they will not accept M2 with custom ROM for sure)
Click to expand...
Click to collapse
Here in my city they accepted.
I just bought a used XA2 that appears to be in excellent condition. Problem is, whenever the screen sleeps either after timeout period or tapping the power button, nothing will get the screen to come on besides holding power and volume up buttons which reboots the phone. I have yet to set the phone up as I was checking out functions before I did all that. Bootloader is still unlocked. Did a factory reset several times and software repair with Sony Companion, nothing fixes it. The phone is still on. I get hepatic feedback when I press camera button for instance. But nothing wakes it. Power button functions normally as a power button. Used to be you could wake a phone by tapping the screen twice but there is no option for that on this phone. I've searched online with no luck, and I've found nothing on XDA. So just throwing it out there in hopes someone has some ideas. Last resort is I send the phone back, which is an option.
bobsright said:
I just bought a used XA2 that appears to be in excellent condition. Problem is, whenever the screen sleeps either after timeout period or tapping the power button, nothing will get the screen to come on besides holding power and volume up buttons which reboots the phone. I have yet to set the phone up as I was checking out functions before I did all that. Bootloader is still unlocked. Did a factory reset several times and software repair with Sony Companion, nothing fixes it. The phone is still on. I get hepatic feedback when I press camera button for instance. But nothing wakes it. Power button functions normally as a power button. Used to be you could wake a phone by tapping the screen twice but there is no option for that on this phone. I've searched online with no luck, and I've found nothing on XDA. So just throwing it out there in hopes someone has some ideas. Last resort is I send the phone back, which is an option.
Click to expand...
Click to collapse
1st of all i am really feeling disappointment that xda is no more like past days forum now, i remember few years back xda was the home of resolving issues, but now i am seeing here that nobody have concerns with other problems..
Anyway bro for you my suggestion is to perform Xperia tests in support app, run all tests and specially ear proximity sensor test, i don't know why but i feel its an issue with proximity or any other sensor which is related with display, most probably its proximity or light sensor, run the test and see the results, if that test show you any problem with a particular sensor so it means its a hardware issue,
As you mentioned you performed hard reset and software repair as well and nothing had changed for you after this, so definitely its not about software but its a hardware issue,
Run these tests, it will show you the reason behind..
Phone went back to seller.
bobsright said:
Phone went back to seller.
Click to expand...
Click to collapse
:good:
Appreciate your input though. Now if you can solve my sdcard issue posted elsewhere....
bobsright said:
Appreciate your input though. Now if you can solve my sdcard issue posted elsewhere....
Click to expand...
Click to collapse
My pleasure, what's the issue regarding sd card?
https://forum.xda-developers.com/xp...ader-issue-t3939430/post79727698#post79727698
bobsright said:
https://forum.xda-developers.com/xp...ader-issue-t3939430/post79727698#post79727698
Click to expand...
Click to collapse
Ok, is your device still rooted or you have back to stock?
Still rooted. The problem was present before that.
bobsright said:
Still rooted. The problem was present before that.
Click to expand...
Click to collapse
Hmmm.. in that case i don't think so its a software glitch or firmware error, its your hardware issue, but i will never suggest you to disassemble your device by yourself, the device is in warranty or not is another thing, even your warranty gone void due to rooting the phone, you have to give it to sony service center to resolve this particular issue, don't do anything by yourself and don't give it to any cell phone technician to repair.. although its not good to even assume but i think its to be batter to change your device after repairing, hope things get better for you.. :good: