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Like others I cracked the screen on my beloved nexus one. keys and this phone is a pocket obviously dont mix
So i jamp straight on ebay grabbed a screen for £35 and sat down to repair screen.
Took one look at phone and thought better of it and headed to my mates phones shop who is quiet good at repairing phones.
we spent an hour stripping it all out from the back before finally been able to put the new digitizer (screen) in,
then whilst putting it all back together we managed to damage 2 of the stupid little copper antena's on the bottom of device,,cellular radio antennas to be precise. we tried to solder them back onto the circuit board but did'nt work...
now i gotta a £400 phone which works perfectly but only gets a cellular signal outside but not inside. and consequently its on sale on ebay for parts for someone because the only place to get them from is HTC,,,,and they literally rape you for them.
and me been me i'd rather buy something else after seening how cheap tacky bits of made in china rubbish they put in this handset.
what the phone can do is awesome...but seriously guys if you ever get to see one of these stripped down you'll soon loose faith in HTC's components. they are cheaper than cheap...almost to the point you cannot handle them physically...a total disgrace!
rant over lol
You screwed your phone yourself and now blaming it on HTC... Just send your phone to HTC before you break some more components in the process of fixing one....
its going on ebay....the parts on this phone are pants.....motorola droid here i come!!!!!
1. Literally rape you? **** off.
2. Chinese components in a phone made by a Taiwanese company? Shock horror.
Phone antennas are fragile on all phones, sucks to be you, but you've no-one to blame but yourself.
Lol dude, almost everything is made in China now. How about u just stop buying stuff now?
Yea. You're right. This thing is crappy. I mean I've only dropped mine with no case on it 5 or 6 times now and with the case in 7-8 times. this crappy thing still works. guess I'm going to have drop it off the top of a building. What's amazing is how people like yourself break a phone and then blame the manufacture, get over yourself. YOU broke the phone YOU TRIED to fix it when you should have sucked it up and sent it back to HTC to get it fixed. Probably cost you what, $150. You have no one to blame but yourself. I need an otterbox so when I get pissed I can throw this thing against the wall. theni when / if it breaks I can start a thread on how cheap the cases are made because they are from China. ok. rant done. lol.
Wow, what an idiot. Where do you think moto droids are made? China thats where, but no worries, in your hands it'll be another paper weight.
Speaking of components can we talk about the "flash" on this camera? Its really shameful. If they are going to sell a phone in a way that doesn't afford the consumer the opportunity to try it out (in a store) that's fine but its components really need to work. I shouldn't be put through the embarrassment of maneuvering my wife for 10 minutes trying to get a picture that isn't completely black only to be forced to use my mothers 6 year old pink Casio. Thanks HTC, you're awful. I wish Google, which is awesome, would head over to Sony or Samsung and give me hardware worth at least $300. Hell id even pay upwards of $575 for something like that.
I know this probably isn't the place for this, but I definitely need a place to vent where people can understand the frustration lol.
Yesterday I accidentally killed my HD2. The story goes as follows
I decided to clean my room and be productive for once, my phone was securely placed on my desk. I moved a glass of lemonade from the desk onto the floor so it would be out of the way so I could clean better.
So I started moving some things around on the desk, and next thing I know I see my HD2 falling like in slow motion. It landed in the glass of lemonade so I quickly fished it out. Both the water damage mark on the phone and battery were gone, so there goes my warranty call, and insurance was out of the question since T-Mobile's insurance only covers 2 insurance claims in a 12 month period regardless of which phone.
I had made a claim in June of 09 on a Sidekick LX I had damaged, and recently in May for losing my HD2. So they dropped me from the insurance making it impossible to make a claim.
So I left the phone out to dry and took the battery, sim, and sd card out it never turned off when it went into the lemonade, but the buttons became stuck on. More specifically the Volume up button became stuck on even if I pressed volume down.
So after letting it dry and blowing out every hole with compressed air it still wouldn't become unstuck, so I tried the one thing I knew would work. Electrical contact cleaner... Bad move on my part, that started to dissolve the plastic parts on the phone thus killing it completely.
Now I have no phone and can't justify spending another $400-$500 on a phone since I just bought that not 3 months ago for $450(I buy all my phones off contract)
I am very angry about what happened although I can only be angry at myself because of it... So anyone have any stories like this they'd like to share?
EDIT: Yay! 100th post!
Man that sucks, I watch over my HD2 like a hawk and have it with me all the time, either that or I will leave it in the middle of a table and far away from the sides.
Also what's this watermark thing you speak of?
Wow chaos, that sux big time, sorry to hear that! (yes, it was kinda painful just to read that!)
The only ray of sunshine I can offer is the fact that it's much easier now (following tmo's father day promo) to find new and near-new HD2's on the open market for less than they were before...in fact, there's at least one member here (atxdrift) who's selling his (only slightly used) one for $350. So, you might be able to find an acceptable one for a bit less than you expected. I know it's not the best answer, but there might be hope for you yet
sounds almost like a modern day comedy slapstick sketch,. , the day just getting worse and worse.
House contents insurance?
SecrtAgentMan said:
Also what's this watermark thing you speak of?
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small white dot, look top left of the battery.
I wish I had renters insurance, what's most likely going to happen is I'm going to have to spend a month with a cheap pre-paid phone until I can get the money to buy a new phone.
I have a hard time trying to justify spending another $250-$300 on even a used HD2 since it is still the same phone, so chances are I might be leaving the HD2 community unless I find a really good deal.
I'm gonna hold out until the T-Mobile version of the Galaxy S comes out and give that a shot, so it's going to be a very long month lol. I've always had a smart phone, so it's gonna be weird going without one for a while.
1st try soaking it in clean fresh water then opening it up and drying it out. See if the suger is gewwing up the buttons. As long as no power is on or in the phone it shouldn't damage it. About a new HD2. Don't worry about it. I see them for same 2 weeks old on CL in mint condition for $225 - $250 almost everyday. I always go that route because even if the phone breaks I can still buy another for cheaper then buying it new with insurance. Since you already own the SD card you could proably sell yours for $30 or $40 and get the price under $200. Plus a digi/LCD combo is $150 so you can recover that too. So think about parting it out too. Once you part it all out, sell the sd card, and get a deal on CL your gonna probably make a couple dollars or pay like $50 for a new HD2.
I'm currently selling these two phones on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200489715435&ssPageName=STRK:MESELX:IT
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200489717491&ssPageName=STRK:MESELX:IT
If you are interested in either let me know and I can probably give you a discount on the auction if you win it. I can't give it away but I don't mind just covering my costs.
if you always buy your phones out of contract, why not just bite the bullet and renew???
I bought my HD2 this week on ebay for $330 flat, brand new condition and everything included but the SD card (had my own anyway)... I'm sure there are similar deals out there and probably better, a lot of people were disappointed with HD2's software (lol guess they didn't know what Windows Phone was all about) and want to get rid of it for an Android device, so keep an eye out for those deals. Some people really don't know what they've got. Sorry that happened to you, I was really bummed when I dropped my TP2 and the speakerphone jacked up. But I made the call anyway and they replaced it with a brand new one for free, so now I have a new HD2 and a new TouchPro2 as a backup. My suggestion is always try to keep a nice backup so that you're not completely devastated if the inevitable happens... But every time I drop mine or have to pay or make a call I learn a lesson, lol... Take it as a learning experience.
There going for 250 on craigslist
I got mine off CL with a total of 5 hours of use in mint condition. Guy was asking for $300 for phone alone at 2am. I texted him offering a trade and cash and he said cash only. So jokingly I said well if its in mint condition, you have the box, the SD card that still has the transformers on it, the charger, the case, and headphones, I'll give you $250. He texted back 5 minutes later saying "When can we meet?" Turns out the new Iphone was $300 with a new contract and he said he could come up with the extra $50. So I met him and got it and sure enough it was mint with not a spec on it. I bought it and turned out his girlfriend was there selling hers for the same price for another iphone. Unfortunately I didn't have another $250 on me and they sold it an hour later. The fact is the HD2 while being the nicest phone around is just too much phone for many people, they don't understand you have to install apps by cabs, they don't get the 10 years of upgrades and mods we have. So they just want to get some money back out of it and get an iphone or android. Most are listed from $285-$400. But most will take around $250 cash. All the ones you see for $300 keep getting posted over and over, just offer them some cash and they will bite. I would avoid posting offering $250 for one because you will probably have someone with a stolen one or messed up one try to sell you one. Just email each seller with an offer.
I know that I shouldn't laugh, but this reminds me of the time that my buddy used Goof Off to clean a stain on his sink not realizing that it was made of a plasticky material! He cursed himself for mucking up the plastic and then read the warning on the can that we are ALL too familiar with... "Please test product in a discreet location first to make sure that product does not damage XYZ" (<- Obviously paraphrasing)
My friend spilled soda on his crt monitor and it still worked. I can't see why it won't work after you clean it out and dry it. Then again I can't see why the lemonade glass didn't get knocked over.
I want to Sell mine
T mobile version Unlocked
mesg me is someone wants
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
There isn't any question in this post.
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
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1) It will likely be $200 or less even for upgraders a few weeks after release, assuming it doesn't sell out. Therefore if you wait and see what people experience with it and wait for some devlopment on it, then get the phone, you will be set
2) If something happens like a charging port breaking, that should be covered free under the warranty. If they charged you for it, then it's just because they can. Be smart and buy the $7/month insurance for your phone, then they'd probably handle issues like that for free, I would hope. Or you could always do the warranty through samsung if it came down to it. Also if you are waiting a few weeks before trying to get the phone, this gives you time to see if there seem to be any immediate build quality issues, from charging port trouble to other issues.
Guys, just because the OP didn't specifically ask questions doesn't mean there were obvious questions/concerns in there. Don't be dense/rude.
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
cachorropedorro said:
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
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That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
hydralisk said:
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
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!
lmaOFF!!!!!!!
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
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For a guy who thinks $250 is a "super expensive price" you sure did bend over pretty quickly when sprint charged you $250 grand total for your 5 broken chargers. Although you are most likely just a stupid troll I felt the need to point this out. In the off chance that you're not a troll, please refrain from trying to open cans or peel potatoes with your usb port in the future, kthx.
DirtyShroomz said:
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
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You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
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Both problems I had on my hero. But i didnt warrant it as big enough to go and get an exchange.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
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My hero buttons are chipped as well, but that's just regular wear and tear... Most of the people on here don't put their phones down so it wears and tears a lot faster than a regular customer. I know plenty of people with a hero who don't have the chipped paint problem as well
I have a feeling the OP is going to a third party store and getting ripped off, because #1, if he had insurance and the phone *was* actually physically damaged, the Moment would cost $100 each time, and it would have to be through the insurance company. If he was buying new chargers, it's $40, but the charger has a 1 year warranty on it.
Frankly, I think this guy is either exaggerating, completely BSing us, or being ripped off by a third party store and for some reason isn't questioning it.
ben7337 said:
That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
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To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
Thanks to the polite people who are trying to give me good advice. I'm relatively new to smart phones and the policies regarding phone insurance.
cachorropedorro said:
To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
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One question then. How did they charge you $50 for the phone issues? I mean entropism brought to attention that the moment is a tier 2 $100 deductible phone. Any repairs would have to charge you $100 not $50. If this is all really true and is what happened as a sprint corporate store then please elaborate on how this happened.
I'm not sure why they only charged me $50. They gave me the option to get a replacement under the warranty for $100 after the third time I brought it in. I was underemployed so I could barely spare the $50.
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
entropism said:
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
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ok will do, thanks
I have a dell streak with a screen that is cracked.
I had it in my pocket and when i pulled it out the screen had cracked clear across the smaller width. its about 1/3 of the way down the device.
the lcd functions fine, but im not going to use it after I saw the youtube vids of broken lcds...
So Officially ( as I just talked to customer support), Dell has decided that the device screen falls outside of warranty, and that there are ZERO repair options at the current time. They are also 'real sorry' about the fact that I still have a monthly mobile bill and no way to stop it. Hope fully I can pay AT&T in sorrys next month.
They took my Service Tag, and gave me a ticket# for when i hear that repair options are available. So I have to make sure I keep listening real good!
The Uniform Commercial Code Article 2 dictates contractual terms for the sale of goods.All goods carry with them an implied warranty of merchantability/fitness unless disavowed. Products may be returned within a "commercially reasonable period of time." That period of time is determined through trade usage, custom, course of dealing, and course of performance.
You'd think that putting a phone in your pocket would fall under normal course of performance...
Warranties are meant to cover manufacturer defects. The glass breaking due to it being in your pocket is not a defect. Gorilla glass is marketed to be stronger not indestructible.
kou5oku said:
I have a dell streak with a screen that is cracked.
I had it in my pocket and when i pulled it out the screen had cracked clear across the smaller width. its about 1/3 of the way down the device.
the lcd functions fine, but im not going to use it after I saw the youtube vids of broken lcds...
So Officially ( as I just talked to customer support), Dell has decided that the device screen falls outside of warranty, and that there are ZERO repair options at the current time. They are also 'real sorry' about the fact that I still have a monthly mobile bill and no way to stop it. Hope fully I can pay AT&T in sorrys next month.
They took my Service Tag, and gave me a ticket# for when i hear that repair options are available. So I have to make sure I keep listening real good!
The Uniform Commercial Code Article 2 dictates contractual terms for the sale of goods.All goods carry with them an implied warranty of merchantability/fitness unless disavowed. Products may be returned within a "commercially reasonable period of time." That period of time is determined through trade usage, custom, course of dealing, and course of performance.
You'd think that putting a phone in your pocket would fall under normal course of performance...
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DEMAND TO TALK TO A SUPERVISOR. tELL THEM THERE IS NOT A SCRATCH ON THE PHONE OR THE GORILLA GLASS. THAT IS THE KEY. THERE IS NOT A SCRATCH OR CRACK ON THE GORILLA GLASS. JUST THE LCD IS CRACKED. IT HAPPENED TO ME. THE LADY I SPOKE TO TOLD ME THE SAME THING. I TOLD HER I SPENT 550 BUCKS ON SOMETHING THAT LASTED 20 DAYS I AM WILLING TO SPEND THE WHOLE DAY ON THE PHONE AND I WASNT GOING TO TAKE HER ANSWER AS THE FINAL WORD. I TOLD HER I WANTED TO SPEAK WITH SOMEONE HIGHRER UP. 15 MINUTES LATER THE SUPERVISOR WAS TAKING MY INFORMATION TO SEND ME A REPLACEMENT PHONE. I RECIEVED THE PHONE 2DAYS LATER. A SATISFIED CUSTOMER. DO NOT GIVE UP. DEMAND A SUPERVISOR. GOOD LUCK
Could you please refrain from writing in Capitals please
I checked with att before i got my streak, they said that their ins covered the phone. If you still can you can put insuence on the phone and make a claim if all else fails.
Sent from my Dell Streak using XDA App
martywix said:
DEMAND TO TALK TO A SUPERVISOR. tELL THEM THERE IS NOT A SCRATCH ON THE PHONE OR THE GORILLA GLASS. THAT IS THE KEY. THERE IS NOT A SCRATCH OR CRACK ON THE GORILLA GLASS. JUST THE LCD IS CRACKED. IT HAPPENED TO ME. THE LADY I SPOKE TO TOLD ME THE SAME THING. I TOLD HER I SPENT 550 BUCKS ON SOMETHING THAT LASTED 20 DAYS I AM WILLING TO SPEND THE WHOLE DAY ON THE PHONE AND I WASNT GOING TO TAKE HER ANSWER AS THE FINAL WORD. I TOLD HER I WANTED TO SPEAK WITH SOMEONE HIGHRER UP. 15 MINUTES LATER THE SUPERVISOR WAS TAKING MY INFORMATION TO SEND ME A REPLACEMENT PHONE. I RECIEVED THE PHONE 2DAYS LATER. A SATISFIED CUSTOMER. DO NOT GIVE UP. DEMAND A SUPERVISOR. GOOD LUCK
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your caps lock key seems to be stuck...
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
Not being warrenty is one thing, not being able to repair it for money is just
I broke mine. Well I didn't. The train moved very fast to the right and the device fell from the table to the floor while I wasn't there.
The touchscreen and LCD works, no harm. But the glass is broken in about every peace there can be (I guess 100 or so). I have had an iPhone for years (all but the 3GS). And yes it fell to the floor one time or another (thorugh my fault) and there was not a single scratch. Nor was there with any other device (HTC, Motorola whatsoever).
And if Dell's going to tell me they can't repair it (even for money) I will go crazy.
Why? It's just unbelievable that they sell phones they aren't able to repair (and the phones out for 3 months).
If I sell it now (repaired) it will go for 500-600€. If I sell it in 6 months (after being repaired) it will sell for 300-400€. That's 200€ minus cause Dell isn't able to replace the glass?
I will ask for legal advice if necessary. This is just bull.
I'm so mad and totally afraid to call and hear such a bull****.
And a device, which is being damaged the hard way in an Engadget video and then breaking so easily... That's just a total lie. This test device never ever has the same glass/screen as those being sold after. Never ever. If you watch the Engadget video and quite a lot reports on many forums that the screen broke, you can ask yourself if this is always the customer.
Cheaply produced glass.
zwuncki said:
Not being warrenty is one thing, not being able to repair it for money is just .
I broke mine. Well I didn't. The train moved very fast to the right and the device fell from the table to the floor while I wasn't there.
The touchscreen and LCD works, no harm. But the glass is broken in about every peace there can be (I guess 100 or so). I have had an iPhone for years (all but the 3GS). And yes it fell to the floor one time or another (thorugh my fault) and there was not a single scratch. Nor was there with any other device (HTC, Motorola whatsoever).
And if Dell's going to tell me they can't repair it (even for money) I will go crazy.
Why? It's just unbelievable that they sell phones they aren't able to repair (and the phones out for 3 months).
If I sell it now (repaired) it will go for 500-600€. If I sell it in 6 months (after being repaired) it will sell for 300-400€. That's 200€ minus cause Dell isn't able to replace the glass?
I will ask for legal advice if necessary. This is just bull.
I'm so mad and totally afraid to call and hear such a bull****.
And a device, which is being damaged the hard way in an Engadget video and then breaking so easily... That's just a total lie. This test device never ever has the same glass/screen as those being sold after. Never ever. If you watch the Engadget video and quite a lot reports on many forums that the screen broke, you can ask yourself if this is always the customer.
Cheaply produced glass.
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I Can Understand Your Frustration but that is no Excuse to use Swear Words
Consider this your FIRST and Final Warning.....
Muo said:
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
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Why is it if you forget to turn the cap lock off people assume you are yelling. I love it when i try to help a fellow streak owner get satisfaction from a product he paid good money for. Lets get real the screen breaking from putting it in our pockets, the same thing happened to me. Sorry I have had other HTC and Sony phones and have carried all in my pocket and have never had a problem. Also I didn't cry about it. I spoke with a supervisor in the mobile dept. and she actually said this has been a problem with the device. The gorilla glass is strong but unfortunaly the LCD is not. That is why she asked if the gorilla glass was not broken or scratched. If the gorilla glass is damaged then they will not replace. Sorry I paid good money and will not get the brush from someone at the call center who has never seen the device let alone know about the screen. Funny in the HD2 forum peole actually were thankful for help...Hope you don't keep it in your pocket.
Muo said:
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
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Click to collapse
I believe this is your post about the screen cracking :
http://forum.xda-developers.com/showpost.php?p=7987943&postcount=5
"View Single Post
Muo 3rd September 2010, 06:47 PM
ReTweet this post# 5I could most definitely see potential screen crack if it was sitting in your pocket.
Of coarse try and get a replacement, you have nothing to lose!
I do what flumps recommends:
Originally Posted by flumps
- treat phone like a newborn baby"
Why would you give the same advice as me but here have a problem with it...?
martywix said:
Why is it if you forget to turn the cap lock off people assume you are yelling.
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Because I read for most of my day with proper capitalization, cap lock reads like you are yelling.
martywix said:
Lets get real the screen breaking from putting it in our pockets, the same thing happened to me. Sorry I have had other HTC and Sony phones and have carried all in my pocket and have never had a problem.
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Yes lets get real, the Streak's screen breaking from putting it in our pocket is very likely. A 5in screen will flex on your thigh. You cannot compare it to an HTC or Sony Ericsson phone as they do not have a 5in device.
martywix said:
Also I didn't cry about it.
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I did not mean literally cry about it. I was merely metaphorically relating your "DEMAND" and stubbornness to be "WILLING TO SPEND THE WHOLE DAY ON THE PHONE" to that of a child, who at times do cry.
martywix said:
Why would you give the same advice as me but here have a problem with it...?
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That quote is taken out a context and does not apply for this situation. brycestejskal had stated in his post that dell offered a replacement or a refund.
kou5oku on the other hand said that there was no replacement or refund offered as well as no way to repair it.
Plenty of people have broken the screens of other makes of phone before, a quick look on eBay will prove that. As has been said above and many times before here and elsewhere a smaller phone will site easier in your pocket than a Streak, you cannot expect something the size this thing is to survive the flexing it will take in a tight pocket, use some common sense.
Forgot to turn the caps lock off? Nobody types line after line and then hits the post button without ever looking at what they've written. Typing in capitals is shouting, if you're going to do it at least have the gonads to own up to it.
In fairness Gorilla glass will bend almost as much as acrylic before breaking, its reasonable to expect the LCD to crack LONG before the gorilla glass.
As for the 'no repair option' thing, that unforgivable, a company the size of Dell should not release a device they cannot repair, its ridiculous. My understanding is that the Streak is made by BenQ not Dell, but even so, it should have service backup from launch.
Gentlemen, good evening.
Having stumbled upon this thread, may i respectfully request that you refrain from shouting, flaming, trolling and the use of bad language.
I can understand frustrations of breaking ones device, but there is no need to take this frustration out on other members......remember, respect other members (see my sig).
I think that everyone can now move on. I have taken the liberty of tidying this thread up so do not be offended if your post has been altered or deleted, we have over 2.7 million people who frequent this site and therefore we have a wider audience to consider.
Thank you for your understanding and co-operation and please show support for your forum moderator; he is here voluntarily to help you (as am I) and to keep xda a better place.
Greetz,
Tim.
I have also fallen pray to the pocket of death for the Dell Streak. I understand where they are coming from the no replacement policy and no refund policy, but not being able to repair my streak for a price because "Dell does not have a department in place yet to handle such a problem." Everyone I talked to told me that exact same thing. The worst part is I just received my unlock code from At&t so I could finally use it on Rogers in Canada.
But the whole whining and crying thing, I think I might have to do that. Because if they are not willing to take my money to fix my Streak, then I will "cry" to get a new one. A previous post said it was like a little child whining, well I am looking at this way, "Manning up to it" doesn't get my Streak fixed or a replacement. "Manning up" puts me down $1200 (for the first phone and the second one to replace), if I look at that way "crying like a child" wins.
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
ShamanicEnzan said:
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
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pictures?
Ouch I was lucky and saw the good folks spreading the Verizon discount code so I only dropped 140 on this, my favorite phone evar. I also don't use cases. Sorry to hear about your screen! Let us know what happens
Sent from my XT1060
Sorry to hear about your x!. Check out squaretrade.com next time for insurance. Their pricing is cheaper per month and best of all, NO refurbs! If they can't fix your phone in 5 days, they cut you a check for a new one. They're all I've been using since I got my ps3 a few years ago and was worried about it breaking
How did you drop it? Ive been looking for drop test videos for our phone but no luck
anotherfiz said:
How did you drop it? Ive been looking for drop test videos for our phone but no luck
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Bug landed as I was walking with my phone out, thought it was a yellow jacket, jumped, phone didn't jump with me.
I tried calling Motorola as well and it was the same price and a longer turnaround, I'll take the not paying for insurance for a year to get a phone asap, although it might just be a black or white one, I was able to get a case and protector for the X out of ATT but that's about it.
Picture attached.
And insurance says "You give us your 200 dollars and you LIKE YOUR BLACK PHONE"
Screw ATT. I sent a tweet to Moto/Motosupport with the picture too, of course there's no reply.
Keep pushing at MotorolaSupport, also try emailing them at supportforums [at] motorola [dot] com ... the guy who controls that twitter monitors that email.
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
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i'm struggling to understand how "its their defective device" when you dropped it.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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I agree how is it it defective if it broke when it was dropped by the user.....?
†<><†
Dropped my phone off the top bunk of a bunk bed. Fell flat on the screen; not a scratch on it. I know use an otter box case, just in case
Sent from my awesome All White Moto X
MOD EDIT: FOR RULES VIOLATION
2.3 Flaming / Lack of respect:
XDA is about sharing which does not involve virtual yelling (flaming) or rudeness. Flaming or posting with a lack of respect is not acceptable. Treat new members the way you would like to have been treated when you were a new member. When dealing with any member, provide them with guidance, advice and instruction when you can, showing respect and courtesy. Never post in a demanding, argumentative, disrespectful or self-righteous manner.
It's that sense of entitlement people have these days. Blame someone else for their own error. You dropped it dude, The defect is not in the phone.
Sent from my XT1058 using XDA Premium 4 mobile app
I fail to see how dropping a phone is anyone else's fault.
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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I agree, Unfortunately if the screen is cracked from a fall/drop, it doesn't matter if it happens 13 days after or the minute you walk out of the store.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
ShamanicEnzan said:
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
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People will say that sort of thing till something similar happens to them. Good luck man; hope you can figure something out. And next time, case, case, case!
Sent from my Galaxy Nexus using Tapatalk 2
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
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Click to collapse
Don't drop your phone. The fact that it cracked up is not a reflection of the Moto X quality. It's the fact that "chance favors the prepared mind" as somone once said. Every time I switch to a new phone, there's always a thread like this one. Somone drops it and it blows up. That's all on you unfortunately. It sucks, we're all here for you, but there's no other alternative and that's why they sell insurance in the first place.
I got lucky many times with my Razr. My wife was lucky many times with her Iphone 4, until one day it dropped "JUST RIGHT" and el-cracko. But, completely her fault for dropping the phone.
If you rear end someone with your new car, you can't just claim it should have gotten damaged for such a light "tap".
ShamanicEnzan said:
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
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It's glass. You cannot predict how it will break. I have seen devices fall off of a roof onto concrete and come away fine. I have also seen a phone fall from 2-3 feet onto carpet and the screen shattered from top to bottom. It has everything to do with how and what part of the device the impact occurs and nothing to do with build quality. Glass is glass and it breaks, period. I really feel bad for you and don't want to come across as an ass but when you are dealing with screens made of glass you can't blame build quality on a drop.