So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
ShamanicEnzan said:
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
Click to expand...
Click to collapse
pictures?
Ouch I was lucky and saw the good folks spreading the Verizon discount code so I only dropped 140 on this, my favorite phone evar. I also don't use cases. Sorry to hear about your screen! Let us know what happens
Sent from my XT1060
Sorry to hear about your x!. Check out squaretrade.com next time for insurance. Their pricing is cheaper per month and best of all, NO refurbs! If they can't fix your phone in 5 days, they cut you a check for a new one. They're all I've been using since I got my ps3 a few years ago and was worried about it breaking
How did you drop it? Ive been looking for drop test videos for our phone but no luck
anotherfiz said:
How did you drop it? Ive been looking for drop test videos for our phone but no luck
Click to expand...
Click to collapse
Bug landed as I was walking with my phone out, thought it was a yellow jacket, jumped, phone didn't jump with me.
I tried calling Motorola as well and it was the same price and a longer turnaround, I'll take the not paying for insurance for a year to get a phone asap, although it might just be a black or white one, I was able to get a case and protector for the X out of ATT but that's about it.
Picture attached.
And insurance says "You give us your 200 dollars and you LIKE YOUR BLACK PHONE"
Screw ATT. I sent a tweet to Moto/Motosupport with the picture too, of course there's no reply.
Keep pushing at MotorolaSupport, also try emailing them at supportforums [at] motorola [dot] com ... the guy who controls that twitter monitors that email.
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
Click to expand...
Click to collapse
i'm struggling to understand how "its their defective device" when you dropped it.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
Click to expand...
Click to collapse
I agree how is it it defective if it broke when it was dropped by the user.....?
†<><†
Dropped my phone off the top bunk of a bunk bed. Fell flat on the screen; not a scratch on it. I know use an otter box case, just in case
Sent from my awesome All White Moto X
MOD EDIT: FOR RULES VIOLATION
2.3 Flaming / Lack of respect:
XDA is about sharing which does not involve virtual yelling (flaming) or rudeness. Flaming or posting with a lack of respect is not acceptable. Treat new members the way you would like to have been treated when you were a new member. When dealing with any member, provide them with guidance, advice and instruction when you can, showing respect and courtesy. Never post in a demanding, argumentative, disrespectful or self-righteous manner.
It's that sense of entitlement people have these days. Blame someone else for their own error. You dropped it dude, The defect is not in the phone.
Sent from my XT1058 using XDA Premium 4 mobile app
I fail to see how dropping a phone is anyone else's fault.
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
Click to expand...
Click to collapse
I agree, Unfortunately if the screen is cracked from a fall/drop, it doesn't matter if it happens 13 days after or the minute you walk out of the store.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
Click to expand...
Click to collapse
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
Click to expand...
Click to collapse
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
ShamanicEnzan said:
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Click to expand...
Click to collapse
People will say that sort of thing till something similar happens to them. Good luck man; hope you can figure something out. And next time, case, case, case!
Sent from my Galaxy Nexus using Tapatalk 2
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
Click to expand...
Click to collapse
Don't drop your phone. The fact that it cracked up is not a reflection of the Moto X quality. It's the fact that "chance favors the prepared mind" as somone once said. Every time I switch to a new phone, there's always a thread like this one. Somone drops it and it blows up. That's all on you unfortunately. It sucks, we're all here for you, but there's no other alternative and that's why they sell insurance in the first place.
I got lucky many times with my Razr. My wife was lucky many times with her Iphone 4, until one day it dropped "JUST RIGHT" and el-cracko. But, completely her fault for dropping the phone.
If you rear end someone with your new car, you can't just claim it should have gotten damaged for such a light "tap".
ShamanicEnzan said:
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
Click to expand...
Click to collapse
It's glass. You cannot predict how it will break. I have seen devices fall off of a roof onto concrete and come away fine. I have also seen a phone fall from 2-3 feet onto carpet and the screen shattered from top to bottom. It has everything to do with how and what part of the device the impact occurs and nothing to do with build quality. Glass is glass and it breaks, period. I really feel bad for you and don't want to come across as an ass but when you are dealing with screens made of glass you can't blame build quality on a drop.
Related
Sent to the article author here at XDA this morning along with a few other key addresses.
**********************************
Just wanted to follow up with you. HTC has quoted me $75 to repair a missing camera lens cover due to my phone also having the hairline crack you discuss here. Even though they acknowledge the fact that the hairline crack doesn't affect the camera lens in any way shape or form and also acknowledging that the missing lens (it fell out) is also an obvious warranty issue they are demanding I pay their fee. Also conveniently right after they quote you expedited shipping prices (in my case 15 for overnight since I've been fighting them for 2 weeks on this already) and charge your credit card they decide to finally inform you that it'll take about two weeks to do actually do the 10 minute repair for you.
I've attached a picture the RMA folks at HTC sent me of my "negligent damage." Somehow phones with screens that fall off and USB power ports that fall out of the phone are obvious manufacturers defects but actually pushing the power button (OMG HOW DARE I DO THIS) is abuse and will not be tolerated by the nice folks at HTC.
****************************************************************
Dear Mr. Sheehan,
Please see the pictures below that you have requested from your phone. If you have any further questions feel free to contact us at 888-617-1113 between 8am and 8pm EST Monday through Friday.
Sincerely,
HTC Customer Care
3. Ben Sheehan
SN: HT05******* (Evo) – Crack case
**************************************************************
Dear Valued Customer,
Thank you for using HTC repair services! Here is a copy of your invoice
for reference.
RMA #: 121****
Accepted Repair Actions: Average Repair
Total Charged: $90.00
Date of Charge: 8/24/2010
There is a 90-day warranty on all repairs made. The 90-day warranty applies
only to repeat return cases with the same functional failure symptom and
same parts for replacement.
Please remember that all processed repair charges are non-refundable. The
charge will appear on your credit card statement as Telamon CPE.
Thank you for using HTC! We appreciate your business!
Sincerely,
HTC Customer Care Department
1-888-356-2375
M-F 8AM - 8PM EST
**************************************************************
Wow, that is ****.
Mine is cracked in precisely the same place.
It is B.S. but for some reason both Sprint and HTC refuse to acknowledge the crack as a defect. I think it is ridiculous and deserves a recall. But I don't understand the problem completely. Are they forcing you to pay $90 in order to get your phone back? Or are they just saying that it would cost $90 if you asked them to repair the hairline crack?
I never read the other thread. Does it crack in the middle? Looking at how it is attached (two tiny, flimsy tabs) when I had mine apart...I would expect the tabs to break. It's a crap piece all things considered.
Sent the phone in for a completely unrelated issue. They are saying the crack is evidence that I've abused my phone. I can either pay 75 for them to fix it or 40 for them just to send it back. The additional is shipping.
This company literally has by far the most useless and brain dead phone reps I've ever encountered.
Should have just exchanged it with Sprint.
That is absolutely awful. The cracked power button is a well-known defect of this phone. And the fact that they are nitpicking you is almost a deal-breaker. I'm mad for you.
Twice when I owned a Blackberry I sent my phone in for minor issues. The way it worked is that Sprint overnighted a new phone to me before they looked at mine. I activated the new one so that I wouldn't have to be without phone. Then I sent in the old one. RIM charges something like $75 if they find that the problem doesn't exist and you were just trying to get a shiny new phone. I was never charged the $75. And I was really pushing the policy because there was some tiny flaw in the phone which was why I was returning it.
You shouldn't have to wait this long for a replacement. And you shouldn't have to bicker with them like it's a flea market. We only have these phones for like a year before we move on, and they are wasting your time.
TheBiles said:
Should have just exchanged it with Sprint.
Click to expand...
Click to collapse
Sprint had no phones and it was a wait for a refurb. Figured this would be a simple in and out repair. My bad thinking HTC has any idea what customer service is.
Ugh. I just noticed my one month old never dropped babied Evo has that be crack right where everyone else's is located. I thought you were all being rough on your phones but I stand corrected. HTC will be getting a call from me.
thebryanexperience said:
Ugh. I just noticed my one month old never dropped babied Evo has that be crack right where everyone else's is located. I thought you were all being rough on your phones but I stand corrected. HTC will be getting a call from me.
Click to expand...
Click to collapse
HTC will not care if they get a call from you. That's the problem.
Just had the same issue, plus I lost my WIMAX flashing, so I went through Sprint and told them the button craked, 1 week later i have brand new EVO. NOT refurb. I did flirt with the gal at Sprint though..
xavier1022 said:
Just had the same issue, plus I lost my WIMAX flashing, so I went through Sprint and told them the button craked, 1 week later i have brand new EVO. NOT refurb. I did flirt with the gal at Sprint though..
Click to expand...
Click to collapse
She must have been trying to get you out of the store as quickly as possible. Not a bad strategy.
get your phone back tell them to F themselves at go ***** at sprint, and wait, I'm pretty sure its not going to kill anyones phone to have a crack in it while you wait for a refurb to come in, HTC is going to send you a refurb anyway most likely.
either way with a refurb your stuck without root, the Evo's roll in for Service and repair replacements every few days.
the longer the better, more time to hope froyo gets rooted lol
Wait, is the button itself cracked, or the trim right around it (on the screen side of the top)?
Its just the trim around it. I really don't see it as anything but a cosmetic issue. There is no "flex" to the plastic and feels as solid as a friends that doesn't have the crack.
I can only feel it with my fingernail.
File a case with the BBB.
Bielinsk said:
Its just the trim around it. I really don't see it as anything but a cosmetic issue. There is no "flex" to the plastic and feels as solid as a friends that doesn't have the crack.
I can only feel it with my fingernail.
Click to expand...
Click to collapse
I have that too. Mine has been apart a few times, so I can't really *****. I only noticed it because I was scrutinizing the button.
Still my favorite phone ever, and will probably be for the next six months.
Yet when there is a thread about another manufacturer everyone is ready to beat HTC off with both hands while they piss on the other builders. They are no better and their build quality is certainly suspect at best. Don't even get me started on the programming mess.
I've filed formal complaints with the BBB (like anyone cares) and the Florida Division of Consumer Services (might care) along with posting on every forum and facebook page I can find related to HTC as well as carpet bombing their fax numbers.
HTC I know you are reading this.
I'm just getting started.
I promise you I will cost you many many times more than the 75 bucks you've gotten from me.
Making it a point to call twice a day to check on my phone.
They told me it would be 5 to 7 days before it ships.
I'll call twice a day every day and waste as much of their time as I possibly can.
Also got another "we don't care about your problems with HTC" chain letter from Sprint today. In case anyone wondered the "[email protected]" address just takes you to more customer "service" reps though you do get a dedicated employee to ignore you. I like when they say they are "calling from the office of Dan Hesse." It makes me giggle. Chances are good they wouldn't know Dan Hesse if he walked up and punched them in the face.
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
There isn't any question in this post.
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
Click to expand...
Click to collapse
1) It will likely be $200 or less even for upgraders a few weeks after release, assuming it doesn't sell out. Therefore if you wait and see what people experience with it and wait for some devlopment on it, then get the phone, you will be set
2) If something happens like a charging port breaking, that should be covered free under the warranty. If they charged you for it, then it's just because they can. Be smart and buy the $7/month insurance for your phone, then they'd probably handle issues like that for free, I would hope. Or you could always do the warranty through samsung if it came down to it. Also if you are waiting a few weeks before trying to get the phone, this gives you time to see if there seem to be any immediate build quality issues, from charging port trouble to other issues.
Guys, just because the OP didn't specifically ask questions doesn't mean there were obvious questions/concerns in there. Don't be dense/rude.
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
cachorropedorro said:
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
Click to expand...
Click to collapse
That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
hydralisk said:
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
Click to expand...
Click to collapse
!
lmaOFF!!!!!!!
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
Click to expand...
Click to collapse
For a guy who thinks $250 is a "super expensive price" you sure did bend over pretty quickly when sprint charged you $250 grand total for your 5 broken chargers. Although you are most likely just a stupid troll I felt the need to point this out. In the off chance that you're not a troll, please refrain from trying to open cans or peel potatoes with your usb port in the future, kthx.
DirtyShroomz said:
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
Click to expand...
Click to collapse
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
Click to expand...
Click to collapse
Both problems I had on my hero. But i didnt warrant it as big enough to go and get an exchange.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
Click to expand...
Click to collapse
My hero buttons are chipped as well, but that's just regular wear and tear... Most of the people on here don't put their phones down so it wears and tears a lot faster than a regular customer. I know plenty of people with a hero who don't have the chipped paint problem as well
I have a feeling the OP is going to a third party store and getting ripped off, because #1, if he had insurance and the phone *was* actually physically damaged, the Moment would cost $100 each time, and it would have to be through the insurance company. If he was buying new chargers, it's $40, but the charger has a 1 year warranty on it.
Frankly, I think this guy is either exaggerating, completely BSing us, or being ripped off by a third party store and for some reason isn't questioning it.
ben7337 said:
That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
Click to expand...
Click to collapse
To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
Thanks to the polite people who are trying to give me good advice. I'm relatively new to smart phones and the policies regarding phone insurance.
cachorropedorro said:
To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
Click to expand...
Click to collapse
One question then. How did they charge you $50 for the phone issues? I mean entropism brought to attention that the moment is a tier 2 $100 deductible phone. Any repairs would have to charge you $100 not $50. If this is all really true and is what happened as a sprint corporate store then please elaborate on how this happened.
I'm not sure why they only charged me $50. They gave me the option to get a replacement under the warranty for $100 after the third time I brought it in. I was underemployed so I could barely spare the $50.
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
entropism said:
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
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Click to collapse
ok will do, thanks
I have a dell streak with a screen that is cracked.
I had it in my pocket and when i pulled it out the screen had cracked clear across the smaller width. its about 1/3 of the way down the device.
the lcd functions fine, but im not going to use it after I saw the youtube vids of broken lcds...
So Officially ( as I just talked to customer support), Dell has decided that the device screen falls outside of warranty, and that there are ZERO repair options at the current time. They are also 'real sorry' about the fact that I still have a monthly mobile bill and no way to stop it. Hope fully I can pay AT&T in sorrys next month.
They took my Service Tag, and gave me a ticket# for when i hear that repair options are available. So I have to make sure I keep listening real good!
The Uniform Commercial Code Article 2 dictates contractual terms for the sale of goods.All goods carry with them an implied warranty of merchantability/fitness unless disavowed. Products may be returned within a "commercially reasonable period of time." That period of time is determined through trade usage, custom, course of dealing, and course of performance.
You'd think that putting a phone in your pocket would fall under normal course of performance...
Warranties are meant to cover manufacturer defects. The glass breaking due to it being in your pocket is not a defect. Gorilla glass is marketed to be stronger not indestructible.
kou5oku said:
I have a dell streak with a screen that is cracked.
I had it in my pocket and when i pulled it out the screen had cracked clear across the smaller width. its about 1/3 of the way down the device.
the lcd functions fine, but im not going to use it after I saw the youtube vids of broken lcds...
So Officially ( as I just talked to customer support), Dell has decided that the device screen falls outside of warranty, and that there are ZERO repair options at the current time. They are also 'real sorry' about the fact that I still have a monthly mobile bill and no way to stop it. Hope fully I can pay AT&T in sorrys next month.
They took my Service Tag, and gave me a ticket# for when i hear that repair options are available. So I have to make sure I keep listening real good!
The Uniform Commercial Code Article 2 dictates contractual terms for the sale of goods.All goods carry with them an implied warranty of merchantability/fitness unless disavowed. Products may be returned within a "commercially reasonable period of time." That period of time is determined through trade usage, custom, course of dealing, and course of performance.
You'd think that putting a phone in your pocket would fall under normal course of performance...
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Click to collapse
DEMAND TO TALK TO A SUPERVISOR. tELL THEM THERE IS NOT A SCRATCH ON THE PHONE OR THE GORILLA GLASS. THAT IS THE KEY. THERE IS NOT A SCRATCH OR CRACK ON THE GORILLA GLASS. JUST THE LCD IS CRACKED. IT HAPPENED TO ME. THE LADY I SPOKE TO TOLD ME THE SAME THING. I TOLD HER I SPENT 550 BUCKS ON SOMETHING THAT LASTED 20 DAYS I AM WILLING TO SPEND THE WHOLE DAY ON THE PHONE AND I WASNT GOING TO TAKE HER ANSWER AS THE FINAL WORD. I TOLD HER I WANTED TO SPEAK WITH SOMEONE HIGHRER UP. 15 MINUTES LATER THE SUPERVISOR WAS TAKING MY INFORMATION TO SEND ME A REPLACEMENT PHONE. I RECIEVED THE PHONE 2DAYS LATER. A SATISFIED CUSTOMER. DO NOT GIVE UP. DEMAND A SUPERVISOR. GOOD LUCK
Could you please refrain from writing in Capitals please
I checked with att before i got my streak, they said that their ins covered the phone. If you still can you can put insuence on the phone and make a claim if all else fails.
Sent from my Dell Streak using XDA App
martywix said:
DEMAND TO TALK TO A SUPERVISOR. tELL THEM THERE IS NOT A SCRATCH ON THE PHONE OR THE GORILLA GLASS. THAT IS THE KEY. THERE IS NOT A SCRATCH OR CRACK ON THE GORILLA GLASS. JUST THE LCD IS CRACKED. IT HAPPENED TO ME. THE LADY I SPOKE TO TOLD ME THE SAME THING. I TOLD HER I SPENT 550 BUCKS ON SOMETHING THAT LASTED 20 DAYS I AM WILLING TO SPEND THE WHOLE DAY ON THE PHONE AND I WASNT GOING TO TAKE HER ANSWER AS THE FINAL WORD. I TOLD HER I WANTED TO SPEAK WITH SOMEONE HIGHRER UP. 15 MINUTES LATER THE SUPERVISOR WAS TAKING MY INFORMATION TO SEND ME A REPLACEMENT PHONE. I RECIEVED THE PHONE 2DAYS LATER. A SATISFIED CUSTOMER. DO NOT GIVE UP. DEMAND A SUPERVISOR. GOOD LUCK
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Click to collapse
your caps lock key seems to be stuck...
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
Not being warrenty is one thing, not being able to repair it for money is just
I broke mine. Well I didn't. The train moved very fast to the right and the device fell from the table to the floor while I wasn't there.
The touchscreen and LCD works, no harm. But the glass is broken in about every peace there can be (I guess 100 or so). I have had an iPhone for years (all but the 3GS). And yes it fell to the floor one time or another (thorugh my fault) and there was not a single scratch. Nor was there with any other device (HTC, Motorola whatsoever).
And if Dell's going to tell me they can't repair it (even for money) I will go crazy.
Why? It's just unbelievable that they sell phones they aren't able to repair (and the phones out for 3 months).
If I sell it now (repaired) it will go for 500-600€. If I sell it in 6 months (after being repaired) it will sell for 300-400€. That's 200€ minus cause Dell isn't able to replace the glass?
I will ask for legal advice if necessary. This is just bull.
I'm so mad and totally afraid to call and hear such a bull****.
And a device, which is being damaged the hard way in an Engadget video and then breaking so easily... That's just a total lie. This test device never ever has the same glass/screen as those being sold after. Never ever. If you watch the Engadget video and quite a lot reports on many forums that the screen broke, you can ask yourself if this is always the customer.
Cheaply produced glass.
zwuncki said:
Not being warrenty is one thing, not being able to repair it for money is just .
I broke mine. Well I didn't. The train moved very fast to the right and the device fell from the table to the floor while I wasn't there.
The touchscreen and LCD works, no harm. But the glass is broken in about every peace there can be (I guess 100 or so). I have had an iPhone for years (all but the 3GS). And yes it fell to the floor one time or another (thorugh my fault) and there was not a single scratch. Nor was there with any other device (HTC, Motorola whatsoever).
And if Dell's going to tell me they can't repair it (even for money) I will go crazy.
Why? It's just unbelievable that they sell phones they aren't able to repair (and the phones out for 3 months).
If I sell it now (repaired) it will go for 500-600€. If I sell it in 6 months (after being repaired) it will sell for 300-400€. That's 200€ minus cause Dell isn't able to replace the glass?
I will ask for legal advice if necessary. This is just bull.
I'm so mad and totally afraid to call and hear such a bull****.
And a device, which is being damaged the hard way in an Engadget video and then breaking so easily... That's just a total lie. This test device never ever has the same glass/screen as those being sold after. Never ever. If you watch the Engadget video and quite a lot reports on many forums that the screen broke, you can ask yourself if this is always the customer.
Cheaply produced glass.
Click to expand...
Click to collapse
I Can Understand Your Frustration but that is no Excuse to use Swear Words
Consider this your FIRST and Final Warning.....
Muo said:
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
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Click to collapse
Why is it if you forget to turn the cap lock off people assume you are yelling. I love it when i try to help a fellow streak owner get satisfaction from a product he paid good money for. Lets get real the screen breaking from putting it in our pockets, the same thing happened to me. Sorry I have had other HTC and Sony phones and have carried all in my pocket and have never had a problem. Also I didn't cry about it. I spoke with a supervisor in the mobile dept. and she actually said this has been a problem with the device. The gorilla glass is strong but unfortunaly the LCD is not. That is why she asked if the gorilla glass was not broken or scratched. If the gorilla glass is damaged then they will not replace. Sorry I paid good money and will not get the brush from someone at the call center who has never seen the device let alone know about the screen. Funny in the HD2 forum peole actually were thankful for help...Hope you don't keep it in your pocket.
Muo said:
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
Click to expand...
Click to collapse
I believe this is your post about the screen cracking :
http://forum.xda-developers.com/showpost.php?p=7987943&postcount=5
"View Single Post
Muo 3rd September 2010, 06:47 PM
ReTweet this post# 5I could most definitely see potential screen crack if it was sitting in your pocket.
Of coarse try and get a replacement, you have nothing to lose!
I do what flumps recommends:
Originally Posted by flumps
- treat phone like a newborn baby"
Why would you give the same advice as me but here have a problem with it...?
martywix said:
Why is it if you forget to turn the cap lock off people assume you are yelling.
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Because I read for most of my day with proper capitalization, cap lock reads like you are yelling.
martywix said:
Lets get real the screen breaking from putting it in our pockets, the same thing happened to me. Sorry I have had other HTC and Sony phones and have carried all in my pocket and have never had a problem.
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Yes lets get real, the Streak's screen breaking from putting it in our pocket is very likely. A 5in screen will flex on your thigh. You cannot compare it to an HTC or Sony Ericsson phone as they do not have a 5in device.
martywix said:
Also I didn't cry about it.
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I did not mean literally cry about it. I was merely metaphorically relating your "DEMAND" and stubbornness to be "WILLING TO SPEND THE WHOLE DAY ON THE PHONE" to that of a child, who at times do cry.
martywix said:
Why would you give the same advice as me but here have a problem with it...?
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That quote is taken out a context and does not apply for this situation. brycestejskal had stated in his post that dell offered a replacement or a refund.
kou5oku on the other hand said that there was no replacement or refund offered as well as no way to repair it.
Plenty of people have broken the screens of other makes of phone before, a quick look on eBay will prove that. As has been said above and many times before here and elsewhere a smaller phone will site easier in your pocket than a Streak, you cannot expect something the size this thing is to survive the flexing it will take in a tight pocket, use some common sense.
Forgot to turn the caps lock off? Nobody types line after line and then hits the post button without ever looking at what they've written. Typing in capitals is shouting, if you're going to do it at least have the gonads to own up to it.
In fairness Gorilla glass will bend almost as much as acrylic before breaking, its reasonable to expect the LCD to crack LONG before the gorilla glass.
As for the 'no repair option' thing, that unforgivable, a company the size of Dell should not release a device they cannot repair, its ridiculous. My understanding is that the Streak is made by BenQ not Dell, but even so, it should have service backup from launch.
Gentlemen, good evening.
Having stumbled upon this thread, may i respectfully request that you refrain from shouting, flaming, trolling and the use of bad language.
I can understand frustrations of breaking ones device, but there is no need to take this frustration out on other members......remember, respect other members (see my sig).
I think that everyone can now move on. I have taken the liberty of tidying this thread up so do not be offended if your post has been altered or deleted, we have over 2.7 million people who frequent this site and therefore we have a wider audience to consider.
Thank you for your understanding and co-operation and please show support for your forum moderator; he is here voluntarily to help you (as am I) and to keep xda a better place.
Greetz,
Tim.
I have also fallen pray to the pocket of death for the Dell Streak. I understand where they are coming from the no replacement policy and no refund policy, but not being able to repair my streak for a price because "Dell does not have a department in place yet to handle such a problem." Everyone I talked to told me that exact same thing. The worst part is I just received my unlock code from At&t so I could finally use it on Rogers in Canada.
But the whole whining and crying thing, I think I might have to do that. Because if they are not willing to take my money to fix my Streak, then I will "cry" to get a new one. A previous post said it was like a little child whining, well I am looking at this way, "Manning up to it" doesn't get my Streak fixed or a replacement. "Manning up" puts me down $1200 (for the first phone and the second one to replace), if I look at that way "crying like a child" wins.
Have purchased 8 HTC devices over the last 10 years and most recently the One M9. I was prepared to give HTC a chance when the press ridiculed them for lack of progress versus competitors.
My biggest problem was HTC's awful customer service/warranty department who when made aware of the sapphire glass on my rear camera failing would NOT repair it under warranty and told me that I would have to pay for it myself. The device has a Tempered Glass Protector on Screen and Camera along with a Spigen Case on top. My loyalty means nothing to HTC and I will NEVER spend my hard earned money on a HTC product again. I would NEVER recommend HTC to ANYONE and I can see now why the Company has gone into decline. Failure to look after Loyal customers will result in their demise when Samsung LG and Apple are vastly superior in this department.
My Galaxy S5 developed a problem with the rocker buttons and was fixed free of charge a full year into ownership. My iPhone 4s developed an issue with Battery and they simply replaced the device. HTC didn't want to know.
I feel that if this is how they treat their loyal customers then they simply deserve to fail. My hard earned money will be spent elsewhere from now on.
Have you guys had issues with HTC??? If you haven't yet considered a HTC device but might consider one then please do be careful.
jody04c said:
Have purchased 8 HTC devices over the last 10 years and most recently the One M9. I was prepared to give HTC a chance when the press ridiculed them for lack of progress versus competitors.
My biggest problem was HTC's awful customer service/warranty department who when made aware of the sapphire glass on my rear camera failing would NOT repair it under warranty and told me that I would have to pay for it myself. The device has a Tempered Glass Protector on Screen and Camera along with a Spigen Case on top. My loyalty means nothing to HTC and I will NEVER spend my hard earned money on a HTC product again. I would NEVER recommend HTC to ANYONE and I can see now why the Company has gone into decline. Failure to look after Loyal customers will result in their demise when Samsung LG and Apple are vastly superior in this department.
My Galaxy S5 developed a problem with the rocker buttons and was fixed free of charge a full year into ownership. My iPhone 4s developed an issue with Battery and they simply replaced the device. HTC didn't want to know.
I feel that if this is how they treat their loyal customers then they simply deserve to fail. My hard earned money will be spent elsewhere from now on.
Have you guys had issues with HTC??? If you haven't yet considered a HTC device but might consider one then please do be careful.
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Click to collapse
I've had six M9's trying to get a phone without a bent frame around the screen! On the last one I thought that rather than return it to Amazon again, I would speak to HTC and see if they would fix the frame for me so I could keep it, as I really love the phone.
The customer service rep basically told me that I would have to pay for them to look at it and for any repairs made and that it was my fault for purchasing a cheap phone from Amazon and not from them directly.
So my reply was, do HTC make two versions of this phone, one cheap that has build quality problems and the other expensive which is perfect? She was confused and said all are the same?! Basically I told her that HTC have serious issues with this handset and she denied it. I highlighted the company is in trouble and that good service is needed to keep loyal customers from leaving, she didn't think HTC had any worries about it's business?! On complete denial about everything and no help at all.
So, long and short of it, I returned the handset to Amazon and will never go near HTC again. I used my local guy in China to source me a Nubia Z9 Mini so i can give the new IMX234 a go, as the camera looks bloody amazing, unlike the M9!
andybg40 said:
I've had six M9's trying to get a phone without a bent frame around the screen! On the last one I thought that rather than return it to Amazon again, I would speak to HTC and see if they would fix the frame for me so I could keep it, as I really love the phone.
The customer service rep basically told me that I would have to pay for them to look at it and for any repairs made and that it was my fault for purchasing a cheap phone from Amazon and not from them directly.
So my reply was, do HTC make two versions of this phone, one cheap that has build quality problems and the other expensive which is perfect? She was confused and said all are the same?! Basically I told her that HTC have serious issues with this handset and she denied it. I highlighted the company is in trouble and that good service is needed to keep loyal customers from leaving, she didn't think HTC had any worries about it's business?! On complete denial about everything and no help at all.
So, long and short of it, I returned the handset to Amazon and will never go near HTC again. I used my local guy in China to source me a Nubia Z9 Mini so i can give the new IMX234 a go, as the camera looks bloody amazing, unlike the M9!
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Click to collapse
Its no surprise they are a failing company when that is how they treat loyal customers who have a genuine quality control issue. The support from HTC is disgusting. I'm glad to hear they have lost another customer due to their awful support.
I have had zero problems with their customer service or warranty. In fact they corrected a problem sprint created. Everyone has a different experience. Samsung and apple both treated me like ****. Hell apple charged me for a phone I didn't even have lol had to go to court.
Sent from my 0PJA2 using XDA Free mobile app
Well there are also customers that drop their phone and it breaks glass, scratches, dents, dings, starts malfunctioning, etc....and then they call HTC and say it is defective and not their fault. Unfortunately HTC has no way of knowing who is lying and who is not. If they exchanged phones for every customer that claimed defect, they would be exchanging phones that people broke left and right. Certain things shouldn't come loose or start to rattle and if that starts happening they will know it is a defect once they get enough cases. Unfortunately with glass, it is the easiest and most common thing broken on a phone, so doing warranty replacements for broken glass is rare. A screen protector and case do nothing for protecting the camera glass. Most people this has happened to are blaming excessive heat. So I'm assuming you had your phone on the charger over night and it may have overheated from the charger. It would be nice if HTC would at least make an effort to investigate and see if this is possibly happening.
I've only had one experience with HTC customer service, but they replaced the pink tint camera on my M7 for just the labor costs even though it was out of warranty and two years old. YMMV, I guess.
I had this problem as well. It's like talking to a wall with these guys. If you say we will replace your phone no matter what the problem,no questions asked, than you best live up it. When I called, I was bombarded with questions and told I had to pay for them to fix it.
I'll just chime in with my own experience...
I had an HTC One Mini that developed hairline cracks in the plastic (this was a VERY common issue with this phone) and talking with HTC support was, like BR7fan said, talking to a freaking wall. They were totally unaware of the issue even though it was widely reported on XDA. They said they MIGHT be able to fix it for free, but they couldn't tell until they saw it (understandable). But there was a chance I'd have to pay for repair even though there was obviously damage related to neglect. Also, I work remotely, so I have to have my phone for work and the only option was for me to send it in and wait for repair. Anyway, I was frustrated and ended up taking the phone to an AT&T service center and sweet talking them to swap it out for me.
My second experience with HTC was more recent and much better. I had my M8 in my shirt pocket and bent over to pick something up and it slipped out onto the concrete. The glass cracked and there was damage to the metal body. This time I used chat support and the rep couldn't have been better to deal with. I told him what happened, and he checked and said I was eligible for a replacement under the screen replacement policy. I told him that the metal had also been damaged, and he asked me to describe the damage, and while he wouldn't say with 100% certainty that there wouldn't be a problem swapping it out (understandable since I could have been under-reporting the level of damage) he said kind of off the record that if the damage was as I described, there wouldn't be a problem. Anyway, they put a $599 hold on my card + $29 for overnight shipping and the next day I had my new M8 and sent my damaged one back. About a week later the hold was removed from my card.
Anyway, I've had awful CS experiences at a lot of places and then later had great ones. I think it's really hit or miss with these large corporations.
Finally, I think HTC is attempting to shift their warranty policy to be more liberal in replacing/repairing physically damaged phones and honoring warranty for unlocked ones. It seems like this shift isn't going as smoothly as some of us consumers would like.
cstrife999 said:
Hell apple charged me for a phone I didn't even have lol had to go to court.
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Click to collapse
Please expand on that
neverdie007 said:
Please expand on that
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Click to collapse
My gd had an iPhone 4 though att and paid for apple care and the whatnot. Well she lost the sim card for it (don't ask) and we had to go to att to replace it. The clerk dropped and broke her phone. Att said they would give her a new one without issue as it was 100% fault of the store clerk. Apple sent an email claiming she was commuting fraud and the video evidence that was sent was altered. Att fought with them and eventually won. Well they gave her the phone and everything was fine. Then apple sent an email and a bill through the mail for damages for an iPhone 5s that she didn't have and claimed they could prosecute her for fraud... Yea... In the end apple got her a 5s and she got to keep the 4 as way of a settlement. She could have really ****ed apple up.
Sent from my 0PJA2 using XDA Free mobile app
cstrife999 said:
My gd had an iPhone 4 though att and paid for apple care and the whatnot. Well she lost the sim card for it (don't ask) and we had to go to att to replace it. The clerk dropped and broke her phone. Att said they would give her a new one without issue as it was 100% fault of the store clerk. Apple sent an email claiming she was commuting fraud and the video evidence that was sent was altered. Att fought with them and eventually won. Well they gave her the phone and everything was fine. Then apple sent an email and a bill through the mail for damages for an iPhone 5s that she didn't have and claimed they could prosecute her for fraud... Yea... In the end apple got her a 5s and she got to keep the 4 as way of a settlement. She could have really ****ed apple up.
Sent from my 0PJA2 using XDA Free mobile app
Click to expand...
Click to collapse
I think it goes to show how customer service can be inconsistent, which in itself is a problem.
My first 6plus had a sunken home button, so wouldn't 'click' as such and the edge of the hole in the glass where the button fits was sharp and uncomfortable to use. Walked in to my local Apple store and walked out with a brand new handset within 5mins, no questions asked.
Got my other half a iPhone 6 and had to return it as she won't move on from her G2, got a refund instantly, again no questions.
Anyone got any ideas how to get my wife away from the G2? Everything else I get for her to try she doesn't like because the bloody icons and app settings are different, between platforms and handsets!
andybg40 said:
I think it goes to show how customer service can be inconsistent, which in itself is a problem.
My first 6plus had a sunken home button, so wouldn't 'click' as such and the edge of the hole in the glass where the button fits was sharp and uncomfortable to use. Walked in to my local Apple store and walked out with a brand new handset within 5mins, no questions asked.
Got my other half a iPhone 6 and had to return it as she won't move on from her G2, got a refund instantly, again no questions.
Anyone got any ideas how to get my wife away from the G2? Everything else I get for her to try she doesn't like because the bloody icons and app settings are different, between platforms and handsets!
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Click to collapse
Yeah, too often it seem to depend on what CSR you get, and how their supervisor has been behaving that week.
I've twice had to get the trackpad on my MBP replaced, both times were my fault (too much eating and drinking at my desk :silly, and both times Apple fixed it no questions asked under the protection plan.
andybg40 said:
Anyone got any ideas how to get my wife away from the G2? Everything else I get for her to try she doesn't like because the bloody icons and app settings are different, between platforms and handsets!
Click to expand...
Click to collapse
When you figure that out pls share the secret!
My wife has a freaking blackberry z10!!! That she doesn't want to give up because "everything is set up how she wants it".....
Sent from my HTC One M9 using XDA Free mobile app
I can tell you that Apple is undoubtedly the BEST in the service and support department! I just don't understand how these other companies can't see how simple it is and just do it the way Apple does! I mean, it makes me not want to buy another Samsung, LG or HTC product, because ALL of them I have had issues with at one point or another. The one time I had an issue with Apple I was so pissed off that I called in to customer care and spoke to a manager about the problem that I had at a store nearby. She saw that I had purchased about 10 Apple devices in the last 8 years or so, and gave me $150 credit for Apple accessories and also next day aired me a brand new 6 Plus because the Apple store would not replace it after I was having problems and I just got done spending almost a grand for the damn thing! These phones are expensive, and if these companies can't take care of us then go somewhere else because someone is willing to take care of you the right way! Just like this G4 I have that has marks on the display due to a screen coating issue at the plant. Because it;s an International model they won't touch it! WOW I understand that companies don't honor some warranties when you buy an imported phone, but when it's 3 days old and the phone just came out and it has defects that are 100% LG's fault, they should have just told me to send the damn thing in and they would fix it, now they lost my business! That just cost them quite a bit considering I buy EVERY damn flagship that comes out! (almost) They don't care though.... -END OF RANT-
jollywhitefoot said:
I'll just chime in with my own experience...
I had an HTC One Mini that developed hairline cracks in the plastic (this was a VERY common issue with this phone) and talking with HTC support was, like BR7fan said, talking to a freaking wall. They were totally unaware of the issue even though it was widely reported on XDA. They said they MIGHT be able to fix it for free, but they couldn't tell until they saw it (understandable).
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Uh they ARE aware of that, I talked about it with people from HTC (and Elevate) and they fixed my border without hassle (though I got a border back that's in even worse shape, but I blame Dynafix for that, not HTC.)
sausje85 said:
Uh they ARE aware of that, I talked about it with people from HTC (and Elevate) and they fixed my border without hassle (though I got a border back that's in even worse shape, but I blame Dynafix for that, not HTC.)
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Sorry, I should have clarified. This was about a month or two after they came out.
jollywhitefoot said:
Sorry, I should have clarified. This was about a month or two after they came out.
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Click to collapse
Ah yeah, my request was like a year after release.
But come on, if it was only a month or 2 after release it could be expected that they (the support) wasn't aware of that. Because at first hearing about it, HTC will most likely just sit by and keep eye on it, see if many experience it (as in a certain % compared to sold devices) and then decide to undertake action or just play ffin stupid.
Support can't be blamed with that, they just followed order
sausje85 said:
Ah yeah, my request was like a year after release.
But come on, if it was only a month or 2 after release it could be expected that they (the support) wasn't aware of that. Because at first hearing about it, HTC will most likely just sit by and keep eye on it, see if many experience it (as in a certain % compared to sold devices) and then decide to undertake action or just play ffin stupid.
Support can't be blamed with that, they just followed order
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I wasn't blaming the person. There was already a thread on XDA aboout the issue, but I imagine CS reps are discouraged from acknowledging internet speculation. I was frustrated with the system that was going to make me send my phone in for repair rather than them sending me a new one (with a CC hold, obviously) and then me sending the defective one back. I guess it wasn't clear in my post, but I use this phone for work and didn't have a backup.
jollywhitefoot said:
but I imagine CS reps are discouraged from acknowledging internet speculation.
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Haha, you should. It's exactly as you say it is to the company "just speculation", companies always use bull**** like "only vocal minority" to deceive others. So they rather keep it quiet and ignore forums like this on purpose
I owned a beautiful metallic red HTC One m7 untill recently. It was rooted + BL unlocked (not S-off) since day1 and never ran stock rom. I started noticing all the pictures were out of focus and that camera was stuck in macro mode. I took it back to shop for warranty (it was 1y 8 months old) and they sent it back to HTC for repair. Bootloader showed Relock and it was on an old stock rom nandroid that I found from internet
Almost 3 weeks later it was back, with new camera that was excellent again. They updated to latest Lollipop rom even, with BL still in relock. However they messed up upper speaker grill as the metal was no longer flush with body (stuck out enough to be clearly felt by finger when swiping on screen). I took it back to shop, complained and it got sent away again.
Another 2,5 weeks go by and I get the phone back. This time HTC completely changed the body and screen. It was like having a brand new One M7 in beautiful red. It had still same motherboard and still relock BL. However.... they forgot to install/connect the headset speaker.. so I had no sound when calling someone >_>. Back to shop, complain, explain and return the phone..
So a week later I got the phone back. Except I didnt get the phone back. What I got back was a 32GB M9 in gunmetal grey. I am both happy to have a proper upgrade and for free, a little sad to see my lovely M7 taken from me and quite disappointed in the QC of HTC repair centres.
Long time samsung customer 3 months into my first curved glass phone and Ive never regretted purchasing something so much until now. This phone for lack of a better word is pathetic more like kitten glass 4. I have dropped this phone 3 times, twice sitting on the ground and once standing from pocket level, and 3 times shattered. The credit cards have scratched the hell out of it in my flip case too even before the latest drop. As a long time att member i was able to convince them to replace it twice for no charge, but now with the latest phone broken they would rather me walk this time. Before i make a decision to walk as im not going to pay for a phone over and over that is not made to be exposed to anything the world throws at you is there a better option for me other than the 200 deductible on my insurance. Im pretty good at fixing things, but not sure if anyone is selling replacement glass at an honest price yet. Can someone point me in the right direction as far as diy repairs or is anyone fixing phones at an decent price. all help is welcomed thanks. God anyone reading this considering a edge please do yourself a favor and get the regular.
Not sure how hard it is to fix though
http://pages.ebay.com/link/?nav=item.view&id=111678485119&alt=web
Oooh boy, this post made me unusually nervous and salty.
1.) The credit cards have scratched the hell out of it in my flip case
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Did you use official flip case from Samsung? No? Okay then, let's blame the phone for using 3rd party accessories!
2.) 3 months into my first curved glass phone (...) I have dropped this phone 3 times
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Three freaking months and you dropped your phone 3 (three) times? How clumsy and careless are you? Oh pardon me, I already forgot. It doesn't matter that ironcobra dropps curved-glass made phone on floor expecting Nokia 3310 like scenario, it clearly is phones' fault!
3.) This phone for lack of a better word is pathetic more like kitten glass 4
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Correction - Gorilla didn't make the phone, Samsung did. If I got that correctly phone itself works so there's nothing wrong with it, it's the glass that breaks. Now, no one guarantees your phone will survive drops whatsoever. Gorilla Glass is NOT shatterproof. Official site.
In lab tests, Gorilla Glass 4 withstood such drops up to 2X better than competitive glass designs
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Tech specs (pdf)
There is lower probability screen will shatter but that doesn't mean it won't break. Oh, I already forgot, let's blame the phone for not delivering what wasn't promised.
4.) As a long time att member i was able to convince them to replace it twice for no charge
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They should have made you walk for the first time. You broke it, your fault, warranty is void, deal with it. But let's abuse ATTs customer retention program for other purposes and blame both phone AND AT&T too, right?
5.) they would rather me walk this time
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...how dare they?! I mean, you broke your phone THREE TIMES, everytime it was YOUR fault, and they replaced it TWICE DESPITE VOIDING WARRANTY and they dared to make you walk? What a horrible service, I can't even
6.) as im not going to pay for a phone over and over
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Then. Don't. Drop. It.
7.) anyone reading this considering a edge please do yourself a favor and get the regular
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Even better - don't be stupid and take care about your expensive flagship phone. Voila, screen will automagically stop breaking! Blame the (ab)user for user-related faults. There, FTFY.
TL;DR It's your fault, deal with consequences of your clumsiness and carelessness and pay for your mistakes. Don't whine because you don't care about your phone like you should and pay up.
@Switzerland
u made my day ::highfive:
A little anecdotal but I've dropped my phone a few times on wood floor and despite my panic the phone was unfazed. I'd say it's more than capable of withstanding normal use.
Mod Edit
There are already 2 threads on this .
Please continue this here:
http://forum.xda-developers.com/galaxy-s6-edge/general/glass-0-5-mm-fregile-expensive-to-t3118548
http://forum.xda-developers.com/galaxy-s6-edge/general/gorilla-glass-4-perfect-screen-t3094683
Thread closed
malybru
Forum Moderator