Related
Okay, so i noticed a few months back that the hinge on the camera side on my camera didnt fit properly. And it slid around very badly. I took it to the Verizon store and they barely looked over it and told me i could buy a case for my phone. I took it again a couple weeks ago...they told me that it looked like a hinge broke on my back cover, and they again told me i could buy i case-__-....So, i didnt buy a case, but i ordered a replacement back...and low and behold THE SAME PROBLEM...I do admit that the replacement does fit a bit more snug, but still doesnt fit into place in that corner.
I did notice that the hinge on the back cover doesnt meet up directly with the hinge on the back of the phone which means it has to be a problem with the way the phone was manufactured, because theres no way i can get two different back covers with the same defect!
I attached a pic....do any others have this issue?....cuz im not really sure if i should argue with Verizon at this point.
-I was planning on selling my Incredible next year to get a new phone...most likely this one http://androinica.com/2010/08/07/le...e-for-verizon-wireless-gets-caught-on-camera/
-And this manufacture defect lowers my resale value.
-Also im afraid they will try and argue with me, because i dropped my phone and have a cosmetic flaw on that side...so it kind of looks bad if you know what i mean.
-What do you guys think?
-You will also notice where it looks chewed up, thats a result of me dropping my phone, however...that happened long after i noticed the defect and long after i told Verizon about it...so they arent related issues at all
>>>>>I talked to the store reps and they documented it this time and that the warranty will send me a new one
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
lamusician said:
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
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Click to collapse
Dont have that kind of money x)...im only 17 and my parents wouldnt pay $100 for it...but that doesnt help my issue...im just wondering if i should take it back or not
the way i feel about it is that my lowered resale value should be a result of my own faults...i.e the me dropping it....but it shouldnt be lowered because of the manufacturer
not only that, it makes me feel uncomfortable that it wont be as sturdy or anything...which i already know thats the case
prowlah said:
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
Click to expand...
Click to collapse
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
schwartzman93 said:
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
Click to expand...
Click to collapse
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
lamusician said:
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
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Click to collapse
Idk, lol...i just hate dealing with reps that dont know ****...and also the lady at the warranty service told me that if i send it in and they determine i broke the phone. That i would be charged full retail price.
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
elborak said:
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
Click to expand...
Click to collapse
I dropped my phone...but that happend after i discovered the defect and showed it to the VZW store.
-I know it kind of looks bad on my record now...but im going to talk to the manager and tell him that the reps didnt document the other 3 times i came in when the lady on the warranty service said they should have
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
shabubu said:
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
Click to expand...
Click to collapse
I said the I dropped my phone after I showed them the defect...but its all taken care of...it took it to the store and they documented it and they said warranty would send me a new one
Sent from my ADR6300 using XDA App
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
I probably clean my phone 10 times an hour, and a full polish twice a day.
tmellen said:
I probably clean my phone 10 times an hour, and a full polish twice a day.
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Click to collapse
Thank you for making me feel half-way normal! lol
dude call *611 for a refurb.
Umm shouldn't you have complained when it was new?
shoman24v said:
Umm shouldn't you have complained when it was new?
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If you read in the OP...i complained three different times...but each time they looked at it for a minute and told me i the broke cover...AND THEY DIDNT Document it....I tried a second time...they looked at it for a minute DIDNT DOCUMENT!...and they told me oh well you can call the warranty people, but it just looks like you broke the broke the back cover, you can buy a case if you want...so i called the warranty people and they told me that the workers should have documented it...so, i went a third time and they did and said the same thing each time...So, i bought a replacement back...AND IT WAS THE SAME ISSUE...which means it was the main part of my phone, not the back cover...and so i took it to the store and told them to do a thorough inspection and they even tested my back covers on their phones and both my back covers fit perfectly...so he showed his manager and they documented it and told me to call the warenty people and they should send me a new one...so im satisfied
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
I think the most funny thing about all of this, is Im part Jewish, and that side of me came out today...because one of my main concerns was resale value...so my dad told me i Jewed Verizon, lol
--If you catch my drift
schwartzman93 said:
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
Click to expand...
Click to collapse
I'm happy it worked out for you.
I did exactly what I shouldn't have done and bought a gel case - though I wanted one anyway.
[email protected]
Go on with yo Jew self. Part-Jew self.
Whatever, You made me laugh.
I have a dell streak with a screen that is cracked.
I had it in my pocket and when i pulled it out the screen had cracked clear across the smaller width. its about 1/3 of the way down the device.
the lcd functions fine, but im not going to use it after I saw the youtube vids of broken lcds...
So Officially ( as I just talked to customer support), Dell has decided that the device screen falls outside of warranty, and that there are ZERO repair options at the current time. They are also 'real sorry' about the fact that I still have a monthly mobile bill and no way to stop it. Hope fully I can pay AT&T in sorrys next month.
They took my Service Tag, and gave me a ticket# for when i hear that repair options are available. So I have to make sure I keep listening real good!
The Uniform Commercial Code Article 2 dictates contractual terms for the sale of goods.All goods carry with them an implied warranty of merchantability/fitness unless disavowed. Products may be returned within a "commercially reasonable period of time." That period of time is determined through trade usage, custom, course of dealing, and course of performance.
You'd think that putting a phone in your pocket would fall under normal course of performance...
Warranties are meant to cover manufacturer defects. The glass breaking due to it being in your pocket is not a defect. Gorilla glass is marketed to be stronger not indestructible.
kou5oku said:
I have a dell streak with a screen that is cracked.
I had it in my pocket and when i pulled it out the screen had cracked clear across the smaller width. its about 1/3 of the way down the device.
the lcd functions fine, but im not going to use it after I saw the youtube vids of broken lcds...
So Officially ( as I just talked to customer support), Dell has decided that the device screen falls outside of warranty, and that there are ZERO repair options at the current time. They are also 'real sorry' about the fact that I still have a monthly mobile bill and no way to stop it. Hope fully I can pay AT&T in sorrys next month.
They took my Service Tag, and gave me a ticket# for when i hear that repair options are available. So I have to make sure I keep listening real good!
The Uniform Commercial Code Article 2 dictates contractual terms for the sale of goods.All goods carry with them an implied warranty of merchantability/fitness unless disavowed. Products may be returned within a "commercially reasonable period of time." That period of time is determined through trade usage, custom, course of dealing, and course of performance.
You'd think that putting a phone in your pocket would fall under normal course of performance...
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Click to collapse
DEMAND TO TALK TO A SUPERVISOR. tELL THEM THERE IS NOT A SCRATCH ON THE PHONE OR THE GORILLA GLASS. THAT IS THE KEY. THERE IS NOT A SCRATCH OR CRACK ON THE GORILLA GLASS. JUST THE LCD IS CRACKED. IT HAPPENED TO ME. THE LADY I SPOKE TO TOLD ME THE SAME THING. I TOLD HER I SPENT 550 BUCKS ON SOMETHING THAT LASTED 20 DAYS I AM WILLING TO SPEND THE WHOLE DAY ON THE PHONE AND I WASNT GOING TO TAKE HER ANSWER AS THE FINAL WORD. I TOLD HER I WANTED TO SPEAK WITH SOMEONE HIGHRER UP. 15 MINUTES LATER THE SUPERVISOR WAS TAKING MY INFORMATION TO SEND ME A REPLACEMENT PHONE. I RECIEVED THE PHONE 2DAYS LATER. A SATISFIED CUSTOMER. DO NOT GIVE UP. DEMAND A SUPERVISOR. GOOD LUCK
Could you please refrain from writing in Capitals please
I checked with att before i got my streak, they said that their ins covered the phone. If you still can you can put insuence on the phone and make a claim if all else fails.
Sent from my Dell Streak using XDA App
martywix said:
DEMAND TO TALK TO A SUPERVISOR. tELL THEM THERE IS NOT A SCRATCH ON THE PHONE OR THE GORILLA GLASS. THAT IS THE KEY. THERE IS NOT A SCRATCH OR CRACK ON THE GORILLA GLASS. JUST THE LCD IS CRACKED. IT HAPPENED TO ME. THE LADY I SPOKE TO TOLD ME THE SAME THING. I TOLD HER I SPENT 550 BUCKS ON SOMETHING THAT LASTED 20 DAYS I AM WILLING TO SPEND THE WHOLE DAY ON THE PHONE AND I WASNT GOING TO TAKE HER ANSWER AS THE FINAL WORD. I TOLD HER I WANTED TO SPEAK WITH SOMEONE HIGHRER UP. 15 MINUTES LATER THE SUPERVISOR WAS TAKING MY INFORMATION TO SEND ME A REPLACEMENT PHONE. I RECIEVED THE PHONE 2DAYS LATER. A SATISFIED CUSTOMER. DO NOT GIVE UP. DEMAND A SUPERVISOR. GOOD LUCK
Click to expand...
Click to collapse
your caps lock key seems to be stuck...
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
Not being warrenty is one thing, not being able to repair it for money is just
I broke mine. Well I didn't. The train moved very fast to the right and the device fell from the table to the floor while I wasn't there.
The touchscreen and LCD works, no harm. But the glass is broken in about every peace there can be (I guess 100 or so). I have had an iPhone for years (all but the 3GS). And yes it fell to the floor one time or another (thorugh my fault) and there was not a single scratch. Nor was there with any other device (HTC, Motorola whatsoever).
And if Dell's going to tell me they can't repair it (even for money) I will go crazy.
Why? It's just unbelievable that they sell phones they aren't able to repair (and the phones out for 3 months).
If I sell it now (repaired) it will go for 500-600€. If I sell it in 6 months (after being repaired) it will sell for 300-400€. That's 200€ minus cause Dell isn't able to replace the glass?
I will ask for legal advice if necessary. This is just bull.
I'm so mad and totally afraid to call and hear such a bull****.
And a device, which is being damaged the hard way in an Engadget video and then breaking so easily... That's just a total lie. This test device never ever has the same glass/screen as those being sold after. Never ever. If you watch the Engadget video and quite a lot reports on many forums that the screen broke, you can ask yourself if this is always the customer.
Cheaply produced glass.
zwuncki said:
Not being warrenty is one thing, not being able to repair it for money is just .
I broke mine. Well I didn't. The train moved very fast to the right and the device fell from the table to the floor while I wasn't there.
The touchscreen and LCD works, no harm. But the glass is broken in about every peace there can be (I guess 100 or so). I have had an iPhone for years (all but the 3GS). And yes it fell to the floor one time or another (thorugh my fault) and there was not a single scratch. Nor was there with any other device (HTC, Motorola whatsoever).
And if Dell's going to tell me they can't repair it (even for money) I will go crazy.
Why? It's just unbelievable that they sell phones they aren't able to repair (and the phones out for 3 months).
If I sell it now (repaired) it will go for 500-600€. If I sell it in 6 months (after being repaired) it will sell for 300-400€. That's 200€ minus cause Dell isn't able to replace the glass?
I will ask for legal advice if necessary. This is just bull.
I'm so mad and totally afraid to call and hear such a bull****.
And a device, which is being damaged the hard way in an Engadget video and then breaking so easily... That's just a total lie. This test device never ever has the same glass/screen as those being sold after. Never ever. If you watch the Engadget video and quite a lot reports on many forums that the screen broke, you can ask yourself if this is always the customer.
Cheaply produced glass.
Click to expand...
Click to collapse
I Can Understand Your Frustration but that is no Excuse to use Swear Words
Consider this your FIRST and Final Warning.....
Muo said:
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
Click to expand...
Click to collapse
Why is it if you forget to turn the cap lock off people assume you are yelling. I love it when i try to help a fellow streak owner get satisfaction from a product he paid good money for. Lets get real the screen breaking from putting it in our pockets, the same thing happened to me. Sorry I have had other HTC and Sony phones and have carried all in my pocket and have never had a problem. Also I didn't cry about it. I spoke with a supervisor in the mobile dept. and she actually said this has been a problem with the device. The gorilla glass is strong but unfortunaly the LCD is not. That is why she asked if the gorilla glass was not broken or scratched. If the gorilla glass is damaged then they will not replace. Sorry I paid good money and will not get the brush from someone at the call center who has never seen the device let alone know about the screen. Funny in the HD2 forum peole actually were thankful for help...Hope you don't keep it in your pocket.
Muo said:
kou5oku, how did the glass break in the first place? I hate to tell you that I completely agree with mandarb77 about this not being under warranty.
As for martywix, I hate people like you. You are the reason most call center associates want to shoot themselves after a days work. All you just stated (in full caps none the less) was that if you cry and complain enough a company will cave in, giving you a product to get you off their back. Hell you practically yelled your message above.
Although this is extremely unfortunate (not to mention expensive), I think you have to take a loss and buy a new phone. Or be like every other American and cry enough to a point that the company finds you pathetic and caves.
Decisions decisions...
Click to expand...
Click to collapse
I believe this is your post about the screen cracking :
http://forum.xda-developers.com/showpost.php?p=7987943&postcount=5
"View Single Post
Muo 3rd September 2010, 06:47 PM
ReTweet this post# 5I could most definitely see potential screen crack if it was sitting in your pocket.
Of coarse try and get a replacement, you have nothing to lose!
I do what flumps recommends:
Originally Posted by flumps
- treat phone like a newborn baby"
Why would you give the same advice as me but here have a problem with it...?
martywix said:
Why is it if you forget to turn the cap lock off people assume you are yelling.
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Click to collapse
Because I read for most of my day with proper capitalization, cap lock reads like you are yelling.
martywix said:
Lets get real the screen breaking from putting it in our pockets, the same thing happened to me. Sorry I have had other HTC and Sony phones and have carried all in my pocket and have never had a problem.
Click to expand...
Click to collapse
Yes lets get real, the Streak's screen breaking from putting it in our pocket is very likely. A 5in screen will flex on your thigh. You cannot compare it to an HTC or Sony Ericsson phone as they do not have a 5in device.
martywix said:
Also I didn't cry about it.
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Click to collapse
I did not mean literally cry about it. I was merely metaphorically relating your "DEMAND" and stubbornness to be "WILLING TO SPEND THE WHOLE DAY ON THE PHONE" to that of a child, who at times do cry.
martywix said:
Why would you give the same advice as me but here have a problem with it...?
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Click to collapse
That quote is taken out a context and does not apply for this situation. brycestejskal had stated in his post that dell offered a replacement or a refund.
kou5oku on the other hand said that there was no replacement or refund offered as well as no way to repair it.
Plenty of people have broken the screens of other makes of phone before, a quick look on eBay will prove that. As has been said above and many times before here and elsewhere a smaller phone will site easier in your pocket than a Streak, you cannot expect something the size this thing is to survive the flexing it will take in a tight pocket, use some common sense.
Forgot to turn the caps lock off? Nobody types line after line and then hits the post button without ever looking at what they've written. Typing in capitals is shouting, if you're going to do it at least have the gonads to own up to it.
In fairness Gorilla glass will bend almost as much as acrylic before breaking, its reasonable to expect the LCD to crack LONG before the gorilla glass.
As for the 'no repair option' thing, that unforgivable, a company the size of Dell should not release a device they cannot repair, its ridiculous. My understanding is that the Streak is made by BenQ not Dell, but even so, it should have service backup from launch.
Gentlemen, good evening.
Having stumbled upon this thread, may i respectfully request that you refrain from shouting, flaming, trolling and the use of bad language.
I can understand frustrations of breaking ones device, but there is no need to take this frustration out on other members......remember, respect other members (see my sig).
I think that everyone can now move on. I have taken the liberty of tidying this thread up so do not be offended if your post has been altered or deleted, we have over 2.7 million people who frequent this site and therefore we have a wider audience to consider.
Thank you for your understanding and co-operation and please show support for your forum moderator; he is here voluntarily to help you (as am I) and to keep xda a better place.
Greetz,
Tim.
I have also fallen pray to the pocket of death for the Dell Streak. I understand where they are coming from the no replacement policy and no refund policy, but not being able to repair my streak for a price because "Dell does not have a department in place yet to handle such a problem." Everyone I talked to told me that exact same thing. The worst part is I just received my unlock code from At&t so I could finally use it on Rogers in Canada.
But the whole whining and crying thing, I think I might have to do that. Because if they are not willing to take my money to fix my Streak, then I will "cry" to get a new one. A previous post said it was like a little child whining, well I am looking at this way, "Manning up to it" doesn't get my Streak fixed or a replacement. "Manning up" puts me down $1200 (for the first phone and the second one to replace), if I look at that way "crying like a child" wins.
I was the proud owner of a shiny brand-new Galaxy S3 as of 7 p.m. July 14. On my way to the mall just before 3 p.m. the next day to purchase a cover, it slipped out of my hand and hit the pavement. Damage to screen and bezel from a fall of only 2 1/2 feet. The back cover even popped off! I had watched the drop tests for this phone and knew that with this one there was no way I'd think about not getting a protective cover. It is definitely not as tough as the other previous Galaxy S models. But I never would have expected so much damage from such a short fall. Anyways, it is going to cost me 130.00 for the deductible through the insurance claim, plus the aggravation that is already starting. It was supposed to be easy-peasy. Instead of helping me in store (they kept saying they couldn't do that-access to my account purchases at their fingertips plus me there in person with ID!), I have to print out an affidavit along with proof of ID. I totally understand that, but why not just help me in store! You guessed it, I don't have my own printer (I've been meaning to rectify this) although I do have a scanner. Long story short, lack of a scanner means I lose 24 hours-can't do this until tomorrow. Then barring any further BS from T-Mob or Asurion, I'm told I get a new phone the next day. Too bad I'll be out of town by then, but, oh, well. That's what I get for not having a printer. Now for the real rant! Gorilla glass my a$$! If Samsung is going to make a phone with this slick plastic back and with a plastic bezel, they should just ship it with some cheap plastic protective cover so that you can make it out of the store and have time to shop for a cover to your own liking! Don't get me wrong, I love my new phone, however I'll really consider the build quality of the next phone I buy. I will especially pay attention to slick edges and plastic bezels.
We apologize for any inconvenience. However, further verification is required for us to process your claim. Please click here to contact us and one of our Customer Service Representatives will be happy to further assist you.
Thank you for allowing us to serve you.
Asurion
Your Technology Protection Company
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Click to collapse
This was after completing the first step of the onling claims process. Instead of an Asurion rep, the next page directed me to call T-Mobile customer care! Again, could have just done that at the store an hour earlier! Yeah, I know, they aren't really there to help, lol!
Did you know you posted on the wrong thread?? this is " T-Mobile Galaxy S III Android Development ". Mod; Please move the post or close the post. thanks!
Dang. The glass does feel INCREDIBLY thin compared my old Vibrant. I too gotta get a case. That bezel protection was the shizz.
Sucks man
I too have seen all the drop tests and this phone, whether it be the size of the screen or the plastic casing, doesn't hold up when dropped. I get my phone tomorrow but ordered a case last week with a lip so I'd have protection on day one
Sent from my SGH-T959V using xda app-developers app
really? to easy to flame:cyclops:
laylovj said:
Dang. The glass does feel INCREDIBLY thin compared my old Vibrant. I too gotta get a case. That bezel protection was the shizz.
Click to expand...
Click to collapse
Gorilla glass 2 is 20 percent thinner than gorilla glass.
Sent from my Galaxy Nexus using Tapatalk 2
Yeah I know. But I guess I didn't really want to say thin, but moreso flimsier.
Sent from my SGH-T999 using xda app-developers app
chadster214 said:
Did you know you posted on the wrong thread?? this is " T-Mobile Galaxy S III Android Development ". Mod; Please move the post or close the post. thanks!
Click to expand...
Click to collapse
No, I was not aware of that. I thought I was in General. Sorry, I'll figure out how to move it.
EDIT: Anyone know how to move a thread?
darren.wlsn1 said:
really? to easy to flame:cyclops:
Click to expand...
Click to collapse
And what would be the point?
RaymondPJR said:
No, I was not aware of that. I thought I was in General. Sorry, I'll figure out how to move it.
EDIT: Anyone know how to move a thread?
Click to expand...
Click to collapse
Yeah report it to a mod and explain why in the report. Someone will move it no problem.
Sent from my SGH-T999 using xda premium
Looks like one of the nice mods moved the thread.
But seriously.. you said it yourself.. You knew the SGS III was eaiser to break then your grandma's fancy china.. And you knew you should have had a case.. why didn't you?
I have had mine cased in a bulky 2 layerd cheap ebay case while I wait for a kraken or the defender to come out.
Anyone who does not case their SGS III is living life on the edge.
Randomacts said:
Looks like one of the nice mods moved the thread.
But seriously.. you said it yourself.. You knew the SGS III was eaiser to break then your grandma's fancy china.. And you knew you should have had a case.. why didn't you?
I have had mine cased in a bulky 2 layerd cheap ebay case while I wait for a kraken or the defender to come out.
Anyone who does not case their SGS III is living life on the edge.
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Click to collapse
The guy at Car Toys brought out the ugliest case I'd ever seen, so I refused it. Went out the next day at my earliest convenience to buy a decent case. One block from home, disaster struck! Would have been cheaper to buy that case and throw it away the next day. It is costing me $130.00 in deductible fees for the replacement. Now I've read that some guy dropped his while in a case and it still broke.
EDIT: Thank you moderator, I'm so sorry for my mistake!
deleted
Simple solution: don't drop your phone. I didn't drop my HD2 in the whole year I had it.
I have to tell customers the same thing, we have nothing to do with Asurion, you can use my phone but I cant file anything for you unfortunately.
The only reason you have to jump through so many hoops with Asurion is because since you just got it, it hasnt registered on your account, so there is really not way for them to know if you actually own the phone unless you provide that affidavit and proof or purchase.............I broke my S3 after 2 days and even though i work for T-Mo and still had to go through the same thing
mikeschevelle said:
I have to tell customers the same thing, we have nothing to do with Asurion, you can use my phone but I can file anything for you unfortunately.
The only reason you have to jump through so many hoops with Asurion is because since you just got it, it hasnt registered on your account, so there is really not way for them to know if you actually own the phone unless you provide that affidavit and proof or purchase.............I broke my S3 after 2 days and even though i work for T-Mo and still had to go through the same thing
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That's what I wanted from them, to use their phone. Also would've saved me time if I could have printed that form right in the store. I had everything I needed with me at the store: receipt, box with IMEI, my ID. I wasn't asking them to do it for me, just to call from there and confirm from their records that I purchased the phone. Anyway, a couple of calls today to Asurion got them to approve my claim a little faster, but not in time for the replacement to arrive before i leave for Seattle. So it's being shipped to where I will be there.
Mine broke within 6 hours of having it. I got it, late at night, fell asleep while texting, and when i woke up it was on the floor and the screen was cracked to hell. I silently weeped. I was suppose to get a case the next day.
RaymondPJR said:
That's what I wanted from them, to use their phone. Also would've saved me time if I could have printed that form right in the store. I had everything I needed with me at the store: receipt, box with IMEI, my ID. I wasn't asking them to do it for me, just to call from there and confirm from their records that I purchased the phone. Anyway, a couple of calls today to Asurion got them to approve my claim a little faster, but not in time for the replacement to arrive before i leave for Seattle. So it's being shipped to where I will be there.
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We have no way of confiming your purchase unfortunately, they only accept a copy of the reciept or scan of the box
Iunno but to me, when I see the drop tests of the s3 90% of the time the drops are done by women. And it seems like 90% of the people who have been dropping their phones have been men c.c....men are generally stronger and taller than women so........iunno just my 2 cents
Sent fromTyra's galaxy siii C:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Unless you have cell phone insurance, probably not.... I would try to say it was in your pocket and then when you took it out it cracked....
Oh my goodness! I'm so sorry to see that. I read that there was a possible recall because of easy screen fracture, perhaps you can search the forums and find link. I hope you're able to get it resolved to your satisfaction. Be sure and let us know how it goes if you try to swap it out with AT&T.
Seeing the picture that you posted just makes me want to put this phone inside of case, even though I know it will make it look hideous!
Sent from my SAMSUNG-SGH-I337 using xda premium
It looks like it was in a case?
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
You might want to look into 3rd party insurance that covers that type of thing, such as Square Trade for future phone purchases. Accidents will happen, but most warranties don't cover things like this.
And in terms of the crack itself, I think this proves what I always suspected about Gorilla Glass 3 - it is stronger by design, so they make the layer thinner so the phone is thinner. The layer of smaller thickness is just as strong (hopefully not less strong) than the thicker layer of GG2 on SGS3.
With the screen larger than the one on SGS3, there is less bezel on sides of the screen, less support for the glass layer, and that makes the whole screen less rigid.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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Yeah unfortunately I did the same thing, and mine got a crack in it, what is really unfortunate is the fact that the lcd touchscreen and glass may be glued or so close together, you might have to get the whole thing fixed and samsung charges 169.95 to do it and I've been told if you wait a few months it will get cheaper, but I don't know by how much.
Otterbox defeats these incidents ...dropped mine out of an airplane 15 ft and not a single scratch...
Sent from my SAMSUNG-SGH-I337 using xda premium
kreoXDA said:
OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
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Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
Yze said:
Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
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It is not fraud. You are NOT obliged to have a functioning device while signing up for this insurance online. They just make the sign up window short, to protect themselves.
But speaking of this insurance, yes, i just checked, AT&T will charge you $199 deductible for SGS4!!!!!!!!!! That is on top of $7/month ($84/year) they want you to pay for insurance.
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Better to invest in the ugly (to some) otterbox or kraken.
unless you have insurance, or you must pay some money for this damage:laugh:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened when it was shipped. There's no physical damage as I can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
davefeelsright said:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened with it was shipped. There's no physical damage as can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
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Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
hamzer11 said:
Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
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i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
davefeelsright said:
i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
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Damn that sucks. Sometimes it's just the angle of the hit that gets you. I'm wondering if it caught a corner or edge of something on the screen. It really sucks if the glass cracked from the tension produced by the corner of the shell hitting the ground.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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Click to collapse
Just keep it and use it until we can buy replacement screens.
http://www.amazon.com/Replacement-Glass-Samsung-Galaxy-i9500/dp/B00C9VATVS/ref=sr_1_10?ie=UTF8&qid=1368721879&sr=8-10&keywords=galaxy+s4+lcd+replacement
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
ShamanicEnzan said:
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
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pictures?
Ouch I was lucky and saw the good folks spreading the Verizon discount code so I only dropped 140 on this, my favorite phone evar. I also don't use cases. Sorry to hear about your screen! Let us know what happens
Sent from my XT1060
Sorry to hear about your x!. Check out squaretrade.com next time for insurance. Their pricing is cheaper per month and best of all, NO refurbs! If they can't fix your phone in 5 days, they cut you a check for a new one. They're all I've been using since I got my ps3 a few years ago and was worried about it breaking
How did you drop it? Ive been looking for drop test videos for our phone but no luck
anotherfiz said:
How did you drop it? Ive been looking for drop test videos for our phone but no luck
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Bug landed as I was walking with my phone out, thought it was a yellow jacket, jumped, phone didn't jump with me.
I tried calling Motorola as well and it was the same price and a longer turnaround, I'll take the not paying for insurance for a year to get a phone asap, although it might just be a black or white one, I was able to get a case and protector for the X out of ATT but that's about it.
Picture attached.
And insurance says "You give us your 200 dollars and you LIKE YOUR BLACK PHONE"
Screw ATT. I sent a tweet to Moto/Motosupport with the picture too, of course there's no reply.
Keep pushing at MotorolaSupport, also try emailing them at supportforums [at] motorola [dot] com ... the guy who controls that twitter monitors that email.
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
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i'm struggling to understand how "its their defective device" when you dropped it.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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I agree how is it it defective if it broke when it was dropped by the user.....?
†<><†
Dropped my phone off the top bunk of a bunk bed. Fell flat on the screen; not a scratch on it. I know use an otter box case, just in case
Sent from my awesome All White Moto X
MOD EDIT: FOR RULES VIOLATION
2.3 Flaming / Lack of respect:
XDA is about sharing which does not involve virtual yelling (flaming) or rudeness. Flaming or posting with a lack of respect is not acceptable. Treat new members the way you would like to have been treated when you were a new member. When dealing with any member, provide them with guidance, advice and instruction when you can, showing respect and courtesy. Never post in a demanding, argumentative, disrespectful or self-righteous manner.
It's that sense of entitlement people have these days. Blame someone else for their own error. You dropped it dude, The defect is not in the phone.
Sent from my XT1058 using XDA Premium 4 mobile app
I fail to see how dropping a phone is anyone else's fault.
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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I agree, Unfortunately if the screen is cracked from a fall/drop, it doesn't matter if it happens 13 days after or the minute you walk out of the store.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
ShamanicEnzan said:
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
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People will say that sort of thing till something similar happens to them. Good luck man; hope you can figure something out. And next time, case, case, case!
Sent from my Galaxy Nexus using Tapatalk 2
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
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Don't drop your phone. The fact that it cracked up is not a reflection of the Moto X quality. It's the fact that "chance favors the prepared mind" as somone once said. Every time I switch to a new phone, there's always a thread like this one. Somone drops it and it blows up. That's all on you unfortunately. It sucks, we're all here for you, but there's no other alternative and that's why they sell insurance in the first place.
I got lucky many times with my Razr. My wife was lucky many times with her Iphone 4, until one day it dropped "JUST RIGHT" and el-cracko. But, completely her fault for dropping the phone.
If you rear end someone with your new car, you can't just claim it should have gotten damaged for such a light "tap".
ShamanicEnzan said:
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
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It's glass. You cannot predict how it will break. I have seen devices fall off of a roof onto concrete and come away fine. I have also seen a phone fall from 2-3 feet onto carpet and the screen shattered from top to bottom. It has everything to do with how and what part of the device the impact occurs and nothing to do with build quality. Glass is glass and it breaks, period. I really feel bad for you and don't want to come across as an ass but when you are dealing with screens made of glass you can't blame build quality on a drop.