I was the proud owner of a shiny brand-new Galaxy S3 as of 7 p.m. July 14. On my way to the mall just before 3 p.m. the next day to purchase a cover, it slipped out of my hand and hit the pavement. Damage to screen and bezel from a fall of only 2 1/2 feet. The back cover even popped off! I had watched the drop tests for this phone and knew that with this one there was no way I'd think about not getting a protective cover. It is definitely not as tough as the other previous Galaxy S models. But I never would have expected so much damage from such a short fall. Anyways, it is going to cost me 130.00 for the deductible through the insurance claim, plus the aggravation that is already starting. It was supposed to be easy-peasy. Instead of helping me in store (they kept saying they couldn't do that-access to my account purchases at their fingertips plus me there in person with ID!), I have to print out an affidavit along with proof of ID. I totally understand that, but why not just help me in store! You guessed it, I don't have my own printer (I've been meaning to rectify this) although I do have a scanner. Long story short, lack of a scanner means I lose 24 hours-can't do this until tomorrow. Then barring any further BS from T-Mob or Asurion, I'm told I get a new phone the next day. Too bad I'll be out of town by then, but, oh, well. That's what I get for not having a printer. Now for the real rant! Gorilla glass my a$$! If Samsung is going to make a phone with this slick plastic back and with a plastic bezel, they should just ship it with some cheap plastic protective cover so that you can make it out of the store and have time to shop for a cover to your own liking! Don't get me wrong, I love my new phone, however I'll really consider the build quality of the next phone I buy. I will especially pay attention to slick edges and plastic bezels.
We apologize for any inconvenience. However, further verification is required for us to process your claim. Please click here to contact us and one of our Customer Service Representatives will be happy to further assist you.
Thank you for allowing us to serve you.
Asurion
Your Technology Protection Company
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Click to collapse
This was after completing the first step of the onling claims process. Instead of an Asurion rep, the next page directed me to call T-Mobile customer care! Again, could have just done that at the store an hour earlier! Yeah, I know, they aren't really there to help, lol!
Did you know you posted on the wrong thread?? this is " T-Mobile Galaxy S III Android Development ". Mod; Please move the post or close the post. thanks!
Dang. The glass does feel INCREDIBLY thin compared my old Vibrant. I too gotta get a case. That bezel protection was the shizz.
Sucks man
I too have seen all the drop tests and this phone, whether it be the size of the screen or the plastic casing, doesn't hold up when dropped. I get my phone tomorrow but ordered a case last week with a lip so I'd have protection on day one
Sent from my SGH-T959V using xda app-developers app
really? to easy to flame:cyclops:
laylovj said:
Dang. The glass does feel INCREDIBLY thin compared my old Vibrant. I too gotta get a case. That bezel protection was the shizz.
Click to expand...
Click to collapse
Gorilla glass 2 is 20 percent thinner than gorilla glass.
Sent from my Galaxy Nexus using Tapatalk 2
Yeah I know. But I guess I didn't really want to say thin, but moreso flimsier.
Sent from my SGH-T999 using xda app-developers app
chadster214 said:
Did you know you posted on the wrong thread?? this is " T-Mobile Galaxy S III Android Development ". Mod; Please move the post or close the post. thanks!
Click to expand...
Click to collapse
No, I was not aware of that. I thought I was in General. Sorry, I'll figure out how to move it.
EDIT: Anyone know how to move a thread?
darren.wlsn1 said:
really? to easy to flame:cyclops:
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Click to collapse
And what would be the point?
RaymondPJR said:
No, I was not aware of that. I thought I was in General. Sorry, I'll figure out how to move it.
EDIT: Anyone know how to move a thread?
Click to expand...
Click to collapse
Yeah report it to a mod and explain why in the report. Someone will move it no problem.
Sent from my SGH-T999 using xda premium
Looks like one of the nice mods moved the thread.
But seriously.. you said it yourself.. You knew the SGS III was eaiser to break then your grandma's fancy china.. And you knew you should have had a case.. why didn't you?
I have had mine cased in a bulky 2 layerd cheap ebay case while I wait for a kraken or the defender to come out.
Anyone who does not case their SGS III is living life on the edge.
Randomacts said:
Looks like one of the nice mods moved the thread.
But seriously.. you said it yourself.. You knew the SGS III was eaiser to break then your grandma's fancy china.. And you knew you should have had a case.. why didn't you?
I have had mine cased in a bulky 2 layerd cheap ebay case while I wait for a kraken or the defender to come out.
Anyone who does not case their SGS III is living life on the edge.
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Click to collapse
The guy at Car Toys brought out the ugliest case I'd ever seen, so I refused it. Went out the next day at my earliest convenience to buy a decent case. One block from home, disaster struck! Would have been cheaper to buy that case and throw it away the next day. It is costing me $130.00 in deductible fees for the replacement. Now I've read that some guy dropped his while in a case and it still broke.
EDIT: Thank you moderator, I'm so sorry for my mistake!
deleted
Simple solution: don't drop your phone. I didn't drop my HD2 in the whole year I had it.
I have to tell customers the same thing, we have nothing to do with Asurion, you can use my phone but I cant file anything for you unfortunately.
The only reason you have to jump through so many hoops with Asurion is because since you just got it, it hasnt registered on your account, so there is really not way for them to know if you actually own the phone unless you provide that affidavit and proof or purchase.............I broke my S3 after 2 days and even though i work for T-Mo and still had to go through the same thing
mikeschevelle said:
I have to tell customers the same thing, we have nothing to do with Asurion, you can use my phone but I can file anything for you unfortunately.
The only reason you have to jump through so many hoops with Asurion is because since you just got it, it hasnt registered on your account, so there is really not way for them to know if you actually own the phone unless you provide that affidavit and proof or purchase.............I broke my S3 after 2 days and even though i work for T-Mo and still had to go through the same thing
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Click to collapse
That's what I wanted from them, to use their phone. Also would've saved me time if I could have printed that form right in the store. I had everything I needed with me at the store: receipt, box with IMEI, my ID. I wasn't asking them to do it for me, just to call from there and confirm from their records that I purchased the phone. Anyway, a couple of calls today to Asurion got them to approve my claim a little faster, but not in time for the replacement to arrive before i leave for Seattle. So it's being shipped to where I will be there.
Mine broke within 6 hours of having it. I got it, late at night, fell asleep while texting, and when i woke up it was on the floor and the screen was cracked to hell. I silently weeped. I was suppose to get a case the next day.
RaymondPJR said:
That's what I wanted from them, to use their phone. Also would've saved me time if I could have printed that form right in the store. I had everything I needed with me at the store: receipt, box with IMEI, my ID. I wasn't asking them to do it for me, just to call from there and confirm from their records that I purchased the phone. Anyway, a couple of calls today to Asurion got them to approve my claim a little faster, but not in time for the replacement to arrive before i leave for Seattle. So it's being shipped to where I will be there.
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Click to collapse
We have no way of confiming your purchase unfortunately, they only accept a copy of the reciept or scan of the box
Iunno but to me, when I see the drop tests of the s3 90% of the time the drops are done by women. And it seems like 90% of the people who have been dropping their phones have been men c.c....men are generally stronger and taller than women so........iunno just my 2 cents
Sent fromTyra's galaxy siii C:
Related
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
If there's no noticeable physical damage int he corner you could probably send it in as a defect. And why on earth you not put at least a case on the damn thing, regardless of looks. I almost want to tell you that you deserve it.
Ya think Ill definately get the Insurance.
Try returning it to wherever you got it from and hope they accept it
Otherwise you can pay Samsung to fix it for you or order parts an DIY
Do you have insurance? If so then they may give you one with a deductible fee
I am very disappointed by the s3 build quality, why couldn't they design a durable phone like s2
Sent from my iPhone using Tapatalk
JimJep said:
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
Click to expand...
Click to collapse
Poor guy. Well, the obvious is that this is a case of cracked LCD. However, my next question would be where did you buy it? If you opted in for Best Buy's Black Tie, you could get that repaired/replaced at no charge (with the exception of your monthly payment you pay). If not, Asurion will charge $125 deductible.. or the service centers are $99 last time I looked (I've been out of the repair game a few months).
If the crack isn't evident (because it is har dot tell in the image) where you can see the crack of the LCD (not the glass of the digitizer, as that appears to be fine) but the spider web effect of the LCD... the store might unknowingly exchange it. Personally, I'd be honest with them. I had a defective EvoLTE that I was waiting to swap when three days before S3 release I dropped it and cracked the corner of the digitizer. Best Buy was kind enough to exchange me anyway, simply because I spoke up and said what happened.
Best of luck to you!
Actually most places will still let you add on the insurance since its still under the 30 day window. Just wait it out a few days and then see about getting it fixed.
Did you cry yourself to sleep that night?
Ouch... I'd probably be depressed if I was you lol. But hopefully you'll get a replacement. Good luck
sent from my GALAXY SIII
Omg... I would of died. I literally took the case off my phone, opened this thread, and then put the case back on..
#CoolStoryBro
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
check out step 11
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/2
and and lcd/digitizer combo on ebay....275 ouch.
http://www.ebay.com/itm/Samsung-Gal...767?pt=LH_DefaultDomain_0&hash=item231e50bbaf
best bet claim insurance, 199 deductible(assuming since s2 variants are still 199)
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Thanks to all these I dropped my S3 threads that are starting to popup I got a 30% off coupon at square trade and bought a ADH warranty.
The problem is that the att stores do not have them and you will have to ship it off I believe. In any event, a hassle. For those of you that get your phone go to ATT or wherever and slap a case on it You have 30 days on the case also. So what if it is not your ultimate case. Protect the phone! It is slippery!
I have mine in a TPU case (8 bucks) and a neoprene sleeve I've had for a while.
hawkeye2188 said:
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
Click to expand...
Click to collapse
diztronic.com sells a semi-transparent grippy matte case for $10. Brand is highly regarded.
I get mine sometime this week, but I don't have a phone yet. I'll post pics.
Damn man, that sucks. I'm gonna baby the hell out of my phone, if I ever get it, until my Incipio Silicrylic Dual Pro arrives in a few days
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
Click to expand...
Click to collapse
Shouldn't Best Buy fix it without charging you?
bigant262 said:
Shouldn't Best Buy fix it without charging you?
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Click to collapse
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
Best buy should cover it for you, for free.
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.
Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app
awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
Click to expand...
Click to collapse
Fixed
not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
Click to expand...
Click to collapse
What girlfriend?
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
Click to expand...
Click to collapse
Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
pimpahlishis said:
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
Click to expand...
Click to collapse
This.. Lol wifey ok, gf hell no
Sent from my SPH-L710 using Tapatalk 2
Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
Click to expand...
Click to collapse
I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
Powered by the SGSIII
Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
Click to expand...
Click to collapse
I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:
And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
Sent from my SGH-I747M using xda premium
Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Unless you have cell phone insurance, probably not.... I would try to say it was in your pocket and then when you took it out it cracked....
Oh my goodness! I'm so sorry to see that. I read that there was a possible recall because of easy screen fracture, perhaps you can search the forums and find link. I hope you're able to get it resolved to your satisfaction. Be sure and let us know how it goes if you try to swap it out with AT&T.
Seeing the picture that you posted just makes me want to put this phone inside of case, even though I know it will make it look hideous!
Sent from my SAMSUNG-SGH-I337 using xda premium
It looks like it was in a case?
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Click to expand...
Click to collapse
OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
You might want to look into 3rd party insurance that covers that type of thing, such as Square Trade for future phone purchases. Accidents will happen, but most warranties don't cover things like this.
And in terms of the crack itself, I think this proves what I always suspected about Gorilla Glass 3 - it is stronger by design, so they make the layer thinner so the phone is thinner. The layer of smaller thickness is just as strong (hopefully not less strong) than the thicker layer of GG2 on SGS3.
With the screen larger than the one on SGS3, there is less bezel on sides of the screen, less support for the glass layer, and that makes the whole screen less rigid.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Click to expand...
Click to collapse
Yeah unfortunately I did the same thing, and mine got a crack in it, what is really unfortunate is the fact that the lcd touchscreen and glass may be glued or so close together, you might have to get the whole thing fixed and samsung charges 169.95 to do it and I've been told if you wait a few months it will get cheaper, but I don't know by how much.
Otterbox defeats these incidents ...dropped mine out of an airplane 15 ft and not a single scratch...
Sent from my SAMSUNG-SGH-I337 using xda premium
kreoXDA said:
OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
Click to expand...
Click to collapse
Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
Yze said:
Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
Click to expand...
Click to collapse
It is not fraud. You are NOT obliged to have a functioning device while signing up for this insurance online. They just make the sign up window short, to protect themselves.
But speaking of this insurance, yes, i just checked, AT&T will charge you $199 deductible for SGS4!!!!!!!!!! That is on top of $7/month ($84/year) they want you to pay for insurance.
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Better to invest in the ugly (to some) otterbox or kraken.
unless you have insurance, or you must pay some money for this damage:laugh:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened when it was shipped. There's no physical damage as I can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
davefeelsright said:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened with it was shipped. There's no physical damage as can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
Click to expand...
Click to collapse
Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
hamzer11 said:
Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
Click to expand...
Click to collapse
i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
davefeelsright said:
i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
Click to expand...
Click to collapse
Damn that sucks. Sometimes it's just the angle of the hit that gets you. I'm wondering if it caught a corner or edge of something on the screen. It really sucks if the glass cracked from the tension produced by the corner of the shell hitting the ground.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Click to expand...
Click to collapse
Just keep it and use it until we can buy replacement screens.
http://www.amazon.com/Replacement-Glass-Samsung-Galaxy-i9500/dp/B00C9VATVS/ref=sr_1_10?ie=UTF8&qid=1368721879&sr=8-10&keywords=galaxy+s4+lcd+replacement
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
i wouldn't
Sent from my XT920 using Tapatalk 4
I would not.
But, since it is already bugging you enough to ask people's opinion about it now, you'll probably come to regret it eventually if you don't.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
Click to expand...
Click to collapse
I have this too! Mine was like this from the factory. Was pretty upset when I saw it even though it's so minor. Thought about doing the same thing but I don't think it's really worth the trouble. But let me know how it goes if you do
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
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If I find a defect or blemish on a new phone, that was a manufacturing issue, I may return it for replacement. If I caused the issue and it was minor, I'd ignore it because a case will hide it anyways.
If it was a serious damage... cracked screen, etc.. and it was my fault, I'd just pay the insurance to get it replaced.
Note: I'd also be more descriptive in my subject/title if you want to get more response.. Instead of "would you?" I would have put "Would you return your Note 3 if it has a blemish?"
Breach said:
If I find a defect or blemish on a new phone, that was a manufacturing issue, I may return it for replacement. If I caused the issue and it was minor, I'd ignore it because a case will hide it anyways.
If it was a serious damage... cracked screen, etc.. and it was my fault, I'd just pay the insurance to get it replaced.
Note: I'd also be more descriptive in my subject/title if you want to get more response.. Instead of "would you?" I would have put "Would you return your Note 3 if it has a blemish?"
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I would, why star with something that is already damaged specially being that this phone is so expensive ....
outkast22 said:
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
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Correct me if I'm wrong but you've just admitted it's not a defect but it fell off your night stand onto the tile with no case. This would indicate physical damage so unless you have a flawless return policy, you may be out of luck. I know in Canada, if this were the case, we would be told to suck it up and be stuck with a device we would need to sell privately or wait before we're entitled to a hardware upgrade.
fantom305 said:
I would, why star with something that is already damaged specially being that this phone is so expensive ....
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The point is.. he didn't 'start' with a damaged phone. He dropped it and didn't have a case on it. I have a cheap $3 case on mine, until the case I want comes out. If you don't protect your phone and you drop it, it's your fault, not the manufacturers. That's my opinion anyways.
I have noticed the phone runs very warm sometimes when its just sitting in my pocket. I called at&t and they said to return it since Im still within 14 days.
Breach said:
The point is.. he didn't 'start' with a damaged phone. He dropped it and didn't have a case on it. I have a cheap $3 case on mine, until the case I want comes out. If you don't protect your phone and you drop it, it's your fault, not the manufacturers. That's my opinion anyways.
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I respect your opinion but I was answering to the original poster, not the one that drop it from the night stand. In that one he doesn't say that he dropped his phone.
fantom305 said:
I respect your opinion but I was answering to the original poster, not the one that drop it from the night stand. In that one he doesn't say that he dropped his phone.
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It's all good. I only responded to you post, because it appeared you were replying to my comment. It appears now that you just hit the wrong reply button. No harm man.
outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
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same here and its so annoying...
Sent from my SM-N9005 using Tapatalk 2
outkast22 said:
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
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GL with this. Let us know if your successful or not.
I dropped mine on concrete from about 1.5 feet up. Very little damage on the side, which I could EASILY live with.
Sadly, the entire display died slowly over a 24hr period. I kid you not, I could almost see the screen slowly die. Inside, I was crying.
But it was my fault, and almost got laughed out of the store when I tried to get insurance on it /facepalm.
Now I'm in the market for a full screen/digitizer/front assembly housing. And the phone isn't even 1 month old! /cry
For the price you've paid, you deserve a flawless product, return it and enjoy a full product. In other words go get a replacement!
Ragnarkov said:
GL with this. Let us know if your successful or not.
I dropped mine on concrete from about 1.5 feet up. Very little damage on the side, which I could EASILY live with.
Sadly, the entire display died slowly over a 24hr period. I kid you not, I could almost see the screen slowly die. Inside, I was crying.
But it was my fault, and almost got laughed out of the store when I tried to get insurance on it /facepalm.
Now I'm in the market for a full screen/digitizer/front assembly housing. And the phone isn't even 1 month old! /cry
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I'm sorry but isn't that what insurance is for? Doesn't matter if you drop the phone in the toilet, you can still get a replacement, otherwise why have insurance in the 1st place, if the damage is from before you got it or Samsung's fault isn't that what the warranty is for....
Yes and get a different color.
Man I'm on the Otterbox Defender's notification list for when it becomes available. But I still dumped $20 on a screen guard and a crappy gel case at purchase. Solid investment for the short-term, and I even have replacement insurance. Sorry but I can't even fathom the amount of rage I'd have at myself for being in that predicament. I like to keep my stuff in mint condition for resale when it's time to upgrade.
From my SM-N900W8
Ok Y'all. At&t replaced it today, no hassle. They even installed a brand new glass screen protector, no charge. I wish my cases would arrive already! For now Im putting in a invisishield sock.
Not worth the hassle as you might end up with a new unit with other characteristics, like wonky home button or gaps around the glass.
So quick run down, I pre-ordered the phone on launch day of announcement, and the phone came in today. i was so excited! anyways messing around with it some, and it was pretty damn cool! got on my car, had the phone on my lap, took a turn and it went in between the car seat, and the center console ( "pit of death", or "the void" as i call it ). Once i got home, and started to fish for the phone, and when i grabbed it i heard a crack. This is the result....
im now contacting google to see how much it would cost to get it fixed since i didnt get the protection plan (first phone that ever broke on me so i thought i would be fine), if not just repair it myself.
Edit:
So to give users a TL,DR version of the scenario, I was handed over to another company for no warranty support. OEM parts so not bad. replacement cost for screen is $150.
damnnnnnn that hurts i have already ordered the few cases.
I'm gonna go by Verizon in the morning, see if they have a case for a decent price. I dropped my Note 7 in the void a few times, but since it was on recall I couldn't care less. Now that I'm stuck with the Pixel XL for 2 years, I am gonna protect it lol. Keep us updated on the cost of repairs, though. I didn't get the insurance either
That sucks man. Let us know how much will be to fix it.
That blows... :/ Makes me kinda glad I ordered it with a case and glass screen protector.
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
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:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:
for you.....
One reviewer had a 5 inch pixel that broke the screen. Seems even with gorilla glass these phones are fragile. Waiting on mine from the google but ordering a good case now...
As I'm fretting about why my order has been processing for 50 hours now I see this and now I feel less crappy.
My condolences OP.
If you used a Credit card to purchase it you may have some kind of protection
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
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I was worried about this exact thing. Does Google not have an official repair service set up for incidents like this? If so, this is going to be really bad for anyone who hasn't purchased the protection..
Sent from my Nexus 6P using XDA-Developers mobile app
Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
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Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.
Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!
bradley26 said:
Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
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This. Most of these policies have a week or two grave period where you can opt in.
Sent from my Pixel XL using Tapatalk
For some reason, Google won't let you add warranty after placing the order (preorder). It has to be at order time itself.
I tried to add warranty even before my phone was shipped, and was told "No"
If paid with credit card, there may be hope. Or add square trade warranty.
sulpher said:
Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.
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Yeah i ordered one of those too, but also had it with the OEM clear one they have in the Google Store when i placed my order.
DanRyb said:
Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!
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Yeah sucked getting bounced back to each other. I'll probably try giving them a call again in the morning to see what happens then. Hopefully I wont get bounced around by them and get this resolved by them, I would like to try to avoid a 3rd party if possible.
so i just realized not too long ago after removing the case that there is a slight bump on the back side of it too. I really hope it doesn't affect the internals in any way shape for form.
I was on the fence about buying a case. I am now buying a crazy fancy one.
$900 for a phone that easily cracks?
HTC is handling repairs I read somewhere. It sounds like they may not have all their ducks in a row yet between HTC and Google on repairs.