Related
Well only had it for 5 day and my misfortune played in, I was sitting in a chair when it slipped out less than 2 feet, thing on my mind was scratches on the body I picked up just looking at body and to my surprise there were no scratches on the body at all, here I was thinking a miracle and turned it around only to find the horror, it must have landed on the screen. Man you would think for $800 bucks the screen would be little stronger, and who would take it out of the pockets every time they sit, riding a subway or bus , it’s like every time you sit ooo let me get my phone out and hold it, this really suck I really like the phone and now to fix it is hell. I called US HTC repair and they said they don’t have the unit in their system so they will call me. Gave me a time frame of 6 to 8 weeks. Well Karma I guess.
Did they give you a price for the replacement screen Magus?
Beards
**** Dude, that really sucks!!
I am so sorry man. Hope they fix it for you ASAP.
No price, as they don’t have the item on their list, I even called UK repair center 16 min hold and rep said no price list either
Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now
I am so sorry.
Sorry for your phone.
Because of these things happening, i bought a Belt-clip thingy and put my HD there. Yes i hate keeping my phone in belt, but havng payed as you say $800 for it i might aswell live with a small annoyance.
Agreed that at at this price, screen shoould be more stronger.
Magus_doc said:
Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now
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Click to collapse
But you would loose any guarantee, wouldn't you?
This makes me feel pretty lucky. Dropped mine 5 feet onto concrete and got away with a slightly dented metal corner.
Magus_doc said:
just found some OEM Touch Screen Digitizer for HD online they are selling for $85
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Click to collapse
Sorry for you man. I had same problem with my Trinity once, nightmare!
Have you got that new screen for $85? Looks like a very good deal. Could you give contacts of seller please?
Yes the warranty will be gone, but I guess none of my PPC or phones ever gave up on me with in the 2 year period so I’ll have to take a chance.
Well the seller is on EBay from Hong Kong. No I have not purchased this item. I was going through some service info so it seems that the manufacture intended the whole bezel/lcd/digitizer all to be changed as a unit, and the guy on eBay is selling just the Digitizer, I’m not sure how this replacement will work out, I guess the touch diamond screen replacement was meant to be the same Bezel/ lcd/digi all together but seems like a lot of people are doing the digitizer only replacement. I could try this out as it seem that the digi is attached to the LCD with glue, so technically I should be able to pull it out and put the new digi in place, or could wait for HTC repair people to work with it but it will be lot more expensive like $360 dollars(got this price from nother member who contacted the HTC repair).
If you guys have any suggestion please let me know. I’m in a dilemma
Drop mine about 4 feet, my little nephew knocks it right out of my hand sending it flying towards a tiled floor, not a single scratch. Then the next day as I pulled up my pants it fell out of my pockets again hitting a tiled floor without a scratch, I try to be more carefull and haven't dropped it since.
Have you tried to get it fixed under warranty, here in the netherland there is this idiot proof warranty which you pay extra to insure your phone from damage done by yourself, like dropping it in the toilet or on a concrete floor, looking at your screen and my track record it might not be such a bad deal on second thought
don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!
Holy crap!!
Good luck on finding a new housing and screen. Might as well chalk this up as stupid/careless/accident and just get a new one.
pitchbend your not the only one mine was picked up by UPS yesterday afternoon and is off to HTC for repair.
When I first phoned the helpdesk hadn't even received the price list off the service centre. I had to phone them up the next day and then wait for Lee to call me back
Spares are like rocking horse crap at the moment and the only people that seem to have them are HTC's service centres.
I've been quoted £140 luckily the insurance will pay
pitchbend said:
don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!
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Click to collapse
Haha... Sorry for laughing, im not laughing at you. try to fix it under guarentee and say it happend wwith you thumb and pressed too hard or something
(its probaly not working that way but you can try, ''no'' you alreddy have and ''yes'' you may get)
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story
Have you called HTC? Should be under warrenty? Not many other options...good luck.
Somehow I don't think throwing your phone off the ground will be covered by warranty!
Either pay the repair costs, or fork out for a new one I'm afraid.
I suppose you could buy a new one - and keep that one for 3 months until spares are available... then eBay it!
Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.
madindehead said:
Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.
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Click to collapse
Maybe it's just me, but I've never purchase any insurance for any of my phones. The last phone I've had was a $700 Diamond when it first came out. I check to make sure I have my phone on me at all time. NO. MATTER. WHAT. I've grown to the point where I'm very paranoid when I step out of my car and didn't feel the phone in my pocket. Everywhere I go, I make sure the phone is in a secure spot (ie, carrying case) if not, I will make sure it's in an enclosed pocket (front pants pocket). Don't ever put your phone on your shirt pocket or anywhere with an opening because when you bend over to pick up something...BAM!! Just simple reminders that many tend to overlook. It's just a higher level of awareness when you spend an upward of $700-$1000 for a phone.
hi,
first of all a big 'sorry you', i know how it feels when a brand new toy dies.... i think spareparts are not available at this early time after release. and the glas is maby a part of the display itself wich makes it expesive. so best will be to send to htc for repair.
DracoDrake said:
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story
Click to expand...
Click to collapse
and if you want to try this, than you should send thme a copy of the book 'the wee free man' (i attached a picture of the cover), to proove your words .
regards mad.
to say that must be heartbreaking has to be the understatement of the year... lots of dude's don't bother with phone insurance but have you thought about claiming of your house and contents? If you have it the excess fee will surely be less than the cost of outright replacement...
yours in deepest sympathy
I'd go online and purchase some insurance, wait a few weeks and...
Thats nasty mate, I feel for you!
Insurance is all well and good but as with any insrance company the do not like paying out, you have to chose your words very carefully when telling them how it happened!
Know how you feel.
Oh,
That picture sent a shiver down my spine . Looks like the dog's been at it!
Year before last I got my shiney TytnII Christmas Eve, and trod on it Christmas morning. Certainly wasn't feeling seasonal after that.
Regards
When you are 16 years old, and owning a $1000 Sharp IQ8300M with 128KB RAM, and repairing your bike's tyre with a bucket of water to find the hole in the tyre, and you drop your $1000 dollar gadget in the bucket while bending over,
you will never, ever , ever ever put your phone in some risky place again. Ever. Ever.
My god the trauma hasn't gone! Anyone seen such device on ebay,
I need me one to get over it ...I just realized that..
That's disturbing.
You really need to put a NSFW or 18+ tag on something like that.
Whats a good place/company to get these insured? (in uk)
HSKalay said:
Whats a good place/company to get these insured? (in uk)
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Click to collapse
Got mine insured through 'Supercover' - £9.99 per month covers my HD, and the wife and brother in law's iphones. Think (for the gadget mad) they do a 5 gadget cover for £14.99.
Feel your pain - my HD was replaced within 3 days of getting it thanks to an unzipped pocket.
Good luck with it!
EDIT - here's their link if it's any use
http://supercoverinsurance.com/gadget-insurance.php
EDIT - the wife has suitably informed me that Supercover now do the underwriting, and you need to go through a broker. Link attached
http://laptopinsurance.org.uk/gadget.htm
This site http://cnn.cn will get it, but it's still to early you need to be patient or rich. they are based in Hong kong I've bought a cover once and got it in three weeks (good quality).
hi,
while surfing the net im stumble upon this honkong guy , i dont know everything about them, and never bougth something from them. but they offer the frontglas with the touchscreen, so if someone is in need for it, this may help.
mad.
I know this probably isn't the place for this, but I definitely need a place to vent where people can understand the frustration lol.
Yesterday I accidentally killed my HD2. The story goes as follows
I decided to clean my room and be productive for once, my phone was securely placed on my desk. I moved a glass of lemonade from the desk onto the floor so it would be out of the way so I could clean better.
So I started moving some things around on the desk, and next thing I know I see my HD2 falling like in slow motion. It landed in the glass of lemonade so I quickly fished it out. Both the water damage mark on the phone and battery were gone, so there goes my warranty call, and insurance was out of the question since T-Mobile's insurance only covers 2 insurance claims in a 12 month period regardless of which phone.
I had made a claim in June of 09 on a Sidekick LX I had damaged, and recently in May for losing my HD2. So they dropped me from the insurance making it impossible to make a claim.
So I left the phone out to dry and took the battery, sim, and sd card out it never turned off when it went into the lemonade, but the buttons became stuck on. More specifically the Volume up button became stuck on even if I pressed volume down.
So after letting it dry and blowing out every hole with compressed air it still wouldn't become unstuck, so I tried the one thing I knew would work. Electrical contact cleaner... Bad move on my part, that started to dissolve the plastic parts on the phone thus killing it completely.
Now I have no phone and can't justify spending another $400-$500 on a phone since I just bought that not 3 months ago for $450(I buy all my phones off contract)
I am very angry about what happened although I can only be angry at myself because of it... So anyone have any stories like this they'd like to share?
EDIT: Yay! 100th post!
Man that sucks, I watch over my HD2 like a hawk and have it with me all the time, either that or I will leave it in the middle of a table and far away from the sides.
Also what's this watermark thing you speak of?
Wow chaos, that sux big time, sorry to hear that! (yes, it was kinda painful just to read that!)
The only ray of sunshine I can offer is the fact that it's much easier now (following tmo's father day promo) to find new and near-new HD2's on the open market for less than they were before...in fact, there's at least one member here (atxdrift) who's selling his (only slightly used) one for $350. So, you might be able to find an acceptable one for a bit less than you expected. I know it's not the best answer, but there might be hope for you yet
sounds almost like a modern day comedy slapstick sketch,. , the day just getting worse and worse.
House contents insurance?
SecrtAgentMan said:
Also what's this watermark thing you speak of?
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small white dot, look top left of the battery.
I wish I had renters insurance, what's most likely going to happen is I'm going to have to spend a month with a cheap pre-paid phone until I can get the money to buy a new phone.
I have a hard time trying to justify spending another $250-$300 on even a used HD2 since it is still the same phone, so chances are I might be leaving the HD2 community unless I find a really good deal.
I'm gonna hold out until the T-Mobile version of the Galaxy S comes out and give that a shot, so it's going to be a very long month lol. I've always had a smart phone, so it's gonna be weird going without one for a while.
1st try soaking it in clean fresh water then opening it up and drying it out. See if the suger is gewwing up the buttons. As long as no power is on or in the phone it shouldn't damage it. About a new HD2. Don't worry about it. I see them for same 2 weeks old on CL in mint condition for $225 - $250 almost everyday. I always go that route because even if the phone breaks I can still buy another for cheaper then buying it new with insurance. Since you already own the SD card you could proably sell yours for $30 or $40 and get the price under $200. Plus a digi/LCD combo is $150 so you can recover that too. So think about parting it out too. Once you part it all out, sell the sd card, and get a deal on CL your gonna probably make a couple dollars or pay like $50 for a new HD2.
I'm currently selling these two phones on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200489715435&ssPageName=STRK:MESELX:IT
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200489717491&ssPageName=STRK:MESELX:IT
If you are interested in either let me know and I can probably give you a discount on the auction if you win it. I can't give it away but I don't mind just covering my costs.
if you always buy your phones out of contract, why not just bite the bullet and renew???
I bought my HD2 this week on ebay for $330 flat, brand new condition and everything included but the SD card (had my own anyway)... I'm sure there are similar deals out there and probably better, a lot of people were disappointed with HD2's software (lol guess they didn't know what Windows Phone was all about) and want to get rid of it for an Android device, so keep an eye out for those deals. Some people really don't know what they've got. Sorry that happened to you, I was really bummed when I dropped my TP2 and the speakerphone jacked up. But I made the call anyway and they replaced it with a brand new one for free, so now I have a new HD2 and a new TouchPro2 as a backup. My suggestion is always try to keep a nice backup so that you're not completely devastated if the inevitable happens... But every time I drop mine or have to pay or make a call I learn a lesson, lol... Take it as a learning experience.
There going for 250 on craigslist
I got mine off CL with a total of 5 hours of use in mint condition. Guy was asking for $300 for phone alone at 2am. I texted him offering a trade and cash and he said cash only. So jokingly I said well if its in mint condition, you have the box, the SD card that still has the transformers on it, the charger, the case, and headphones, I'll give you $250. He texted back 5 minutes later saying "When can we meet?" Turns out the new Iphone was $300 with a new contract and he said he could come up with the extra $50. So I met him and got it and sure enough it was mint with not a spec on it. I bought it and turned out his girlfriend was there selling hers for the same price for another iphone. Unfortunately I didn't have another $250 on me and they sold it an hour later. The fact is the HD2 while being the nicest phone around is just too much phone for many people, they don't understand you have to install apps by cabs, they don't get the 10 years of upgrades and mods we have. So they just want to get some money back out of it and get an iphone or android. Most are listed from $285-$400. But most will take around $250 cash. All the ones you see for $300 keep getting posted over and over, just offer them some cash and they will bite. I would avoid posting offering $250 for one because you will probably have someone with a stolen one or messed up one try to sell you one. Just email each seller with an offer.
I know that I shouldn't laugh, but this reminds me of the time that my buddy used Goof Off to clean a stain on his sink not realizing that it was made of a plasticky material! He cursed himself for mucking up the plastic and then read the warning on the can that we are ALL too familiar with... "Please test product in a discreet location first to make sure that product does not damage XYZ" (<- Obviously paraphrasing)
My friend spilled soda on his crt monitor and it still worked. I can't see why it won't work after you clean it out and dry it. Then again I can't see why the lemonade glass didn't get knocked over.
I want to Sell mine
T mobile version Unlocked
mesg me is someone wants
Okay, so i noticed a few months back that the hinge on the camera side on my camera didnt fit properly. And it slid around very badly. I took it to the Verizon store and they barely looked over it and told me i could buy a case for my phone. I took it again a couple weeks ago...they told me that it looked like a hinge broke on my back cover, and they again told me i could buy i case-__-....So, i didnt buy a case, but i ordered a replacement back...and low and behold THE SAME PROBLEM...I do admit that the replacement does fit a bit more snug, but still doesnt fit into place in that corner.
I did notice that the hinge on the back cover doesnt meet up directly with the hinge on the back of the phone which means it has to be a problem with the way the phone was manufactured, because theres no way i can get two different back covers with the same defect!
I attached a pic....do any others have this issue?....cuz im not really sure if i should argue with Verizon at this point.
-I was planning on selling my Incredible next year to get a new phone...most likely this one http://androinica.com/2010/08/07/le...e-for-verizon-wireless-gets-caught-on-camera/
-And this manufacture defect lowers my resale value.
-Also im afraid they will try and argue with me, because i dropped my phone and have a cosmetic flaw on that side...so it kind of looks bad if you know what i mean.
-What do you guys think?
-You will also notice where it looks chewed up, thats a result of me dropping my phone, however...that happened long after i noticed the defect and long after i told Verizon about it...so they arent related issues at all
>>>>>I talked to the store reps and they documented it this time and that the warranty will send me a new one
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
lamusician said:
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
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Dont have that kind of money x)...im only 17 and my parents wouldnt pay $100 for it...but that doesnt help my issue...im just wondering if i should take it back or not
the way i feel about it is that my lowered resale value should be a result of my own faults...i.e the me dropping it....but it shouldnt be lowered because of the manufacturer
not only that, it makes me feel uncomfortable that it wont be as sturdy or anything...which i already know thats the case
prowlah said:
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
Click to expand...
Click to collapse
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
schwartzman93 said:
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
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Click to collapse
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
lamusician said:
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
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Idk, lol...i just hate dealing with reps that dont know ****...and also the lady at the warranty service told me that if i send it in and they determine i broke the phone. That i would be charged full retail price.
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
elborak said:
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
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Click to collapse
I dropped my phone...but that happend after i discovered the defect and showed it to the VZW store.
-I know it kind of looks bad on my record now...but im going to talk to the manager and tell him that the reps didnt document the other 3 times i came in when the lady on the warranty service said they should have
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
shabubu said:
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
Click to expand...
Click to collapse
I said the I dropped my phone after I showed them the defect...but its all taken care of...it took it to the store and they documented it and they said warranty would send me a new one
Sent from my ADR6300 using XDA App
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
I probably clean my phone 10 times an hour, and a full polish twice a day.
tmellen said:
I probably clean my phone 10 times an hour, and a full polish twice a day.
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Thank you for making me feel half-way normal! lol
dude call *611 for a refurb.
Umm shouldn't you have complained when it was new?
shoman24v said:
Umm shouldn't you have complained when it was new?
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If you read in the OP...i complained three different times...but each time they looked at it for a minute and told me i the broke cover...AND THEY DIDNT Document it....I tried a second time...they looked at it for a minute DIDNT DOCUMENT!...and they told me oh well you can call the warranty people, but it just looks like you broke the broke the back cover, you can buy a case if you want...so i called the warranty people and they told me that the workers should have documented it...so, i went a third time and they did and said the same thing each time...So, i bought a replacement back...AND IT WAS THE SAME ISSUE...which means it was the main part of my phone, not the back cover...and so i took it to the store and told them to do a thorough inspection and they even tested my back covers on their phones and both my back covers fit perfectly...so he showed his manager and they documented it and told me to call the warenty people and they should send me a new one...so im satisfied
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
I think the most funny thing about all of this, is Im part Jewish, and that side of me came out today...because one of my main concerns was resale value...so my dad told me i Jewed Verizon, lol
--If you catch my drift
schwartzman93 said:
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
Click to expand...
Click to collapse
I'm happy it worked out for you.
I did exactly what I shouldn't have done and bought a gel case - though I wanted one anyway.
[email protected]
Go on with yo Jew self. Part-Jew self.
Whatever, You made me laugh.
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
ShamanicEnzan said:
So I don't treat my phones roughly, so I don't put cases on them, that and the X feels great in my hand....not anymore. Its screen is completely shattered after one drop, luckily I could use Touchless controls to call ATT to get insurance...there goes 200 more dollars after I paid 270 for it 2 weeks ago. And since it's my second claim on insurance I lose the right to pay for insurance (I know right? The first claim was because the USB port on my inspire died but whatever) for a year.
Time to buy a case. Be careful guys. let this be a word of warning.
(Here's hoping they at least let me Motomake again but I doubt it.)
Click to expand...
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pictures?
Ouch I was lucky and saw the good folks spreading the Verizon discount code so I only dropped 140 on this, my favorite phone evar. I also don't use cases. Sorry to hear about your screen! Let us know what happens
Sent from my XT1060
Sorry to hear about your x!. Check out squaretrade.com next time for insurance. Their pricing is cheaper per month and best of all, NO refurbs! If they can't fix your phone in 5 days, they cut you a check for a new one. They're all I've been using since I got my ps3 a few years ago and was worried about it breaking
How did you drop it? Ive been looking for drop test videos for our phone but no luck
anotherfiz said:
How did you drop it? Ive been looking for drop test videos for our phone but no luck
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Click to collapse
Bug landed as I was walking with my phone out, thought it was a yellow jacket, jumped, phone didn't jump with me.
I tried calling Motorola as well and it was the same price and a longer turnaround, I'll take the not paying for insurance for a year to get a phone asap, although it might just be a black or white one, I was able to get a case and protector for the X out of ATT but that's about it.
Picture attached.
And insurance says "You give us your 200 dollars and you LIKE YOUR BLACK PHONE"
Screw ATT. I sent a tweet to Moto/Motosupport with the picture too, of course there's no reply.
Keep pushing at MotorolaSupport, also try emailing them at supportforums [at] motorola [dot] com ... the guy who controls that twitter monitors that email.
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
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i'm struggling to understand how "its their defective device" when you dropped it.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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I agree how is it it defective if it broke when it was dropped by the user.....?
†<><†
Dropped my phone off the top bunk of a bunk bed. Fell flat on the screen; not a scratch on it. I know use an otter box case, just in case
Sent from my awesome All White Moto X
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It's that sense of entitlement people have these days. Blame someone else for their own error. You dropped it dude, The defect is not in the phone.
Sent from my XT1058 using XDA Premium 4 mobile app
I fail to see how dropping a phone is anyone else's fault.
gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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I agree, Unfortunately if the screen is cracked from a fall/drop, it doesn't matter if it happens 13 days after or the minute you walk out of the store.
sleepyguy007 said:
i'm struggling to understand how "its their defective device" when you dropped it.
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gunnyman said:
I fail to see how dropping a phone is anyone else's fault.
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(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
ShamanicEnzan said:
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
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People will say that sort of thing till something similar happens to them. Good luck man; hope you can figure something out. And next time, case, case, case!
Sent from my Galaxy Nexus using Tapatalk 2
ShamanicEnzan said:
Holy sweet handgrenades. I've now spent 8+ hours on the phone dealing with ATT/Motorola/Mobile Insurance, everyone wants 200 dollars to fix a phone that broke after one fall 13 days into ownership. Motorola has pushed me to sign paperwork to file an insurance claim then told me "Oh no you didn't have to do that" when it's their defective device. ATT is now on my side, but if Moto doesn't figure out their lives before the insurance claims clears....that'll be /fun/
I've been escalated to either level 2 or level 3 Motomaker support to see what they can do, although they've already heard my patented "voice of satan" telling them they're full of it.
Click to expand...
Click to collapse
Don't drop your phone. The fact that it cracked up is not a reflection of the Moto X quality. It's the fact that "chance favors the prepared mind" as somone once said. Every time I switch to a new phone, there's always a thread like this one. Somone drops it and it blows up. That's all on you unfortunately. It sucks, we're all here for you, but there's no other alternative and that's why they sell insurance in the first place.
I got lucky many times with my Razr. My wife was lucky many times with her Iphone 4, until one day it dropped "JUST RIGHT" and el-cracko. But, completely her fault for dropping the phone.
If you rear end someone with your new car, you can't just claim it should have gotten damaged for such a light "tap".
ShamanicEnzan said:
(This preword was written after the following post was completed, if any one feels I'm attacking them I apologize and I try to explain why I feel dropping it shouldn't have caused the extensive amount of damage. I've been told 4 different things by 5 different people within ATT/Motorola and the one thing I despise most is terrible service, this has gone from being a phone issue to being a support issue in my eyes.)
Because anything you pay for should not be this weak. It fell three feet. If it had just a surface crack, I'd be fine and suck it up and deal. This phone is destroyed. The screen is cracked just like the old iPhones, the phone casing is rattled enough that the volume buttons have slid into the casing of the phone a bit.
Should I have had a case on it? You know what I'll give you that point, it may have cushioned the blow and prevented the issue, but do you really believe something you pay money for should require extra protection to survive a fall taken during normal usage? That kind of thinking gives manufacturers the ability to put out inferior devices build wise, which to most of us here sounds like something that should come with the territory, but it shouldn't.
Nobody should pay 200+ dollars for a device, use it like any normal person, and have it break like this 13 days into owning it, if I was an extreme sports person (I'm 6'4 and uncoordinated so no) or if this was about a year and a half (even 6 months) into owning the device but this isn't the result of mishandling. It screams horrible build quality
In 10+ years of owning mobile devices, the only thing I've done to my phones is bend one USB plug out of shape. Besides keeping the device on a memory foam pillow, I've treated my Moto X extremely well.
I will accept that I dropped it. I will accept there was no case on the device. I will not accept that one mixture of those two facts will completely wreck a phone. Should Motorola/ATT have questions? I think a few are acceptable, but they should also stand by their customers who trust them not only with what is becoming a bigger part of their lives, their mobile service, but with their hard earned cash.
Maybe I'm idealistic and believe too much in the rights of the consumer but "You shouldn't have dropped it" just doesn't cut in my book when the damage is this extensive.
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Click to collapse
It's glass. You cannot predict how it will break. I have seen devices fall off of a roof onto concrete and come away fine. I have also seen a phone fall from 2-3 feet onto carpet and the screen shattered from top to bottom. It has everything to do with how and what part of the device the impact occurs and nothing to do with build quality. Glass is glass and it breaks, period. I really feel bad for you and don't want to come across as an ass but when you are dealing with screens made of glass you can't blame build quality on a drop.