So my girlfriend and I both bought samsung epics. They are both stock 2.1 no mods have been done to them. However her phone picks up a 4g signal mine does not. The phones are side by side. Any ideas what the problem could be?
An update, my uncle brought his htc evo over and turned on 4g and it worked for him as well. So out of 3 4g phones mine is the only one that won't connect.
zombiematt said:
So my girlfriend and I both bought samsung epics. They are both stock 2.1 no mods have been done to them. However her phone picks up a 4g signal mine does not. The phones are side by side. Any ideas what the problem could be?
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On your phone, go into Settings > About Phone > System Updates and update your PRL and profile so that your phone will know to pick up on the new towers.
The PRL is the Preferred Roaming List. It tells your phone where the towers are. Maybe your phone doesn't have the latest PRL
i called sprint customer service and talked to them about the problem. my representative spoke poor english and told me that 4g is not in my area. even though the 3 other phones in my house at the time were on 4g. they also told me that the "official release" of 4g in my area will be 11-28-10.
i also tried the prl and profile updates. and that didnt work either. so i guess my next day off ill go into a sprint store and see what they can do. I love my phone though, its plenty fast and apps and gps and calls work great. i just feel that since i have to pay the $10 extra for premium data , i should have access to it.
I had the same issue with my phone, 4G just wouldn't turn on completely. It would be stuck in the "turning on" mode until I'd do a battery pull. Either way, they'll hard reset your phone at the store, see if that fixes it (it shouldn't) and then replace it for you.
Related
Hey All,
Having an odd problem. My phone won't connect to sprint service, it will connect to 4g though, So basically i'm roaming on verizon for cell + 1x but on sprint for wimax? I've tried to reboot my phone, battery pull, no idea whats up here lol.
eck0728 said:
Hey All,
Having an odd problem. My phone won't connect to sprint service, it will connect to 4g though, So basically i'm roaming on verizon for cell + 1x but on sprint for wimax? I've tried to reboot my phone, battery pull, no idea whats up here lol.
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Click to collapse
Might be stupid to say but
Have you tried to update your PRL?
Are you rooted? What rom are you on? Have you called sprint and have them refresh your phone?
Everything above is a good question. Did you mess with the PRLs?
Same thing here. The good news is that I am getting like 2mbps instead of the 70kbps from Sprint. My phone has been going crazy....shows fulls bars...but with triangle (roaming) icon above it. When I emailed c/s they said nothing wrong with towers....but when I called they said there were problems all over with the 3g service....and then the nightly news actually had a feature on why Sprint's service for phone calls were failing. They first blamed it on the electric company saying they weren't supplying enough power to their towers....then said it was because too many people were using smart phones and overloading there bandwidth...
Another crazy thing...I went to use QIK....and it loads up with T-Mobile...not even the same category....my phone it using a rooted stock version with all the latest updates....
Also...checked my online account...it does show a little roaming but not as much as it should...so I guess since my speed have improved 100 times...I won't complain....I know Sprint and Verizon in my area both lease space on the same tower....so not sure why Sprint's speed is so much slower than when roaming on Verizon....if I go to a 4g area....I get about 10mbps....
We just switched from Verizon to Sprint. I got the Evo but I do not get a signal in my house. I am constantly roaming or have 1-2 bars. I have missed calls and just get voicemail hours later. Downloads and internet speed are incredibly slow. Could this be Evo related? My dad has Sprint and a Blackberry 8530 and has had never had an issue. I replaced the Evo once because I could not figure out what was going on, the rep to me to just replace it which I did. So both Evo's have done the same thing. I think I am going to try something else because I am missing calls, text arent sending. I just was wondering if it could be phone specific or if there was anything I could do because I really like the Evo.
sprints having major tower issues nation wide
You could also call customer service and complain. They'll send you an airave for free which is a microcell (like a mini cellphone tower). Most smart phones get less signal than feature phones or blackberries... I also second the sprint having nationwide issues ATM
Sent from my SPH-D700 using XDA App
Need a home broadband internet to plug the airrave into btw
Sprints nationwide problem... that why I keep getting "error code 67, data call failure" constantly over the past 2 days?
And second the airwave, they sent me one and it works great.
yeah i keep getting an sms sending error majority of the time at my home, i am thinking i might call and get this airwave thing, and maybe it will help with my signal!
I have the same issues at home, along with my wife's Blackberry. Might have to make a call to Sprint. I am in the Detroit area.
rllong1 said:
We just switched from Verizon to Sprint. I got the Evo but I do not get a signal in my house. I am constantly roaming or have 1-2 bars. I have missed calls and just get voicemail hours later. Downloads and internet speed are incredibly slow. Could this be Evo related? My dad has Sprint and a Blackberry 8530 and has had never had an issue. I replaced the Evo once because I could not figure out what was going on, the rep to me to just replace it which I did. So both Evo's have done the same thing. I think I am going to try something else because I am missing calls, text arent sending. I just was wondering if it could be phone specific or if there was anything I could do because I really like the Evo.
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It maybe the house it self that is creating the problem. In my house NO carriers gets more then one bar if that or is roaming. I step onto the porch and all is good with 4 or more bar.
My person cell service is Sprint and work cell is Verizon and I have friends with AT&T and it's the same across the board.
Thanks for the tip.....mine is on the way :-D
Sent from my PC36100 using XDA App
Just got off the phone a few minutes ago. Airave will be here in 2-3 days. No charge of course.
Keep in mind they were fully aware of an outage in my zipcode since Feb. 8th.
Will they send me an airwave if I have a rooted phone?
Evo 4G
Cyanogenmod 7
They wont know.
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
ItsLasher said:
It maybe the house it self that is creating the problem. In my house NO carriers gets more then one bar if that or is roaming. I step onto the porch and all is good with 4 or more bar.
My person cell service is Sprint and work cell is Verizon and I have friends with AT&T and it's the same across the board.
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I believe its the house. Like I said my dads blackberry is fine. They switched my Evo out for an Epic and same problem. The peoples plan on I'm on left Verizon and I had T-Mobile before that so I am just going to go with T-Mobile or AT&T no contract. I have had both of them before in my house and no problem. You guys had a lot of good info. Thanks. We cant do the airwave because we do not have internet at home.
Same issue in my house. Called and got the Airave, and that had it's own issues so I just sent it back. Airave would cause me to send 100's of the same text to people, and also receive multiples of the same text. Had to reboot it more than twice a day and it still acted up. I'm guessing my recent signal loss is a tower issue, but as usual Sprint can't tell and knows nothing about it...
Hello everyone.
I just got my phone back from Samsung after it wouldn't power on, then had trouble getting it to stay connected long enough to activate. So, I brought it in to town, hooked in to wifi, and had no issues. Got the phone activated, waited for a while, updated the PRL and Profile, and waited around to see if it would start working for me. Unfortunately, it was still not working very well. Put on the 1x/3g mod to see if it was actually getting 3g. Found that it was not... Finally, I contacted sprint to see if they could help on tech support. He said he would contact the network people...
I was like, hmm... at different location now, checked at the sprint store, updated one of their phones PRLs, and it seemed to start running slowly too... so I downgraded my PRL to see if that would help, it did not. Finally, I put on the 00001 PRL really quickly to see if I could get 3g... seems it didn't leave sprint or the 1x.
So, put it back to the original... was wondering if anyone has some advice?
Thanks much.
UPDATE: So, the radio has been flickering on and off for data reception, went up to Green Bay today and it went into 4g, then 3g, then nothing for a while, then back again...
Right now it is on 4g again.
Is there any way to check if the radios may have something not working? I would say maybe it is just network upgrades, (really, really hoping this is the case), but then I would think that Sprint would have said something when I contacted them about there being upgrades....
Thanks.
Take it to a store and ask them to test the radios. They could be faulty.
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Snazarian said:
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
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It's sprints fault, not samsung. I have the same data drop problems, especially around NYC/NJ. I've had the same issue on my previous S3. My GF has no such issues on her S4 or her previous S3, but she has AT&T. Chances are Sprint is doing something with the network in your area currently.
Try this
1 - update profile
2 - update prl
3 - open the dialer and enter ##72786#
Your phone will reboot and go thru the activation process
If that does not help, call sprint and find out if there are any network vision enhancements in progress for your area. Unfortunately when Sprint does their updates it gets REALLY BAD until they are done
Sent from my SPH-L720 using xda app-developers app
I am desperately in need for some help with my phone.
The issue i have been having is bad cell reception. I used to have reception nearly everywhere and now, not so much. I know there is a problem because i used to have no bars to maybe max of 2 bars in church. And yes its not much, but at least it was something. A few months ago, idk what happened, but i noticed that i had no bars at all. And then a few other places where i go on regular basis started to show no signal at all.
My phone was rooted for a long time prior to that and i cant think of anything that i could have done to create this problem. So since i noticed it, i have tried numerous things to fix it. I have done full reset of my phone, i did activation reset. Tried different roms, updated URL, profile a few times. Nothing helped. Then i have decided to take it back to Sprint store thinking maybe they can help, but i would have to return it back to stock rom, so i did that, still didn't work. Same crappy cell reception, even tmobile on SGS4 works better side by side.
I even tried fully updating my phone since its what sprint representative will do anyways in their attempt to fix the problem and still no effect.
I am going to take this phone to sprint store in a few days, but i was really hoping someone here could help me out.
Its probably sprint "upgrading" the towers in your area. Especially since you said it began a few months back. Trust me it sucks for a few months but it will get better. You have to ride it out. And T-Mobile runs on a different network GSM so its not a good comparison.
What you could do and get another sprint phone and go to the same places and compare signal strength.
Sent from my SPH-L720 using Tapatalk
I don't think so. My dad has lg optimus g from sprint and when icompare them side but side like right now he has 5 to full 6 bars while i got zero.
The downs can't be that big even though he has different phone.
I too have the same problem. My daughter has a S3 with full bars and 4G. I have no bars and 3G. What gives.
So after waiting in the sprint store for two hours the tech guy told me that he does not have equipment to check if its my phone's fault, but when he looked up data usage of my phone at some specific towers near by, he did see that my phone had more drops then the marketed value. Which means that my phone has a on average worse cell reception then it should. But then again, he can not confirm it for sure because they dont have the appropriate equipment. Which is retarded, i went to a corporate store.
The best option he could do is replace the phone for 75$ (since i dont have sprint warranty). So now i am thinking about calling samsung to see if they will replace it fr free. The only downside of that is that i wont have a phone for a week or even more.
So I checked the PRL file on my daughters phone and installed in the same PRL file on my phone. No changes. I grabbed my son's S4 and he too has a crappy signal level. It must be the hardware.
:crying:
Yea this sucks. My friend has S3 t-mobile (i believe), and in his basement he gets 3 bars 4G while i got no service.
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Jcomstock said:
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
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Probably a hardware issue but I would do a full reset and try again, if that fails contact their support for RMA
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Jcomstock said:
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
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I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Do you mean "4g" or LTE because 4g will display as H on this phone?
When I went to AT&T they had to tweak my settings so my apn is set to ATT phone not ATT WAP and I get lte now. You might have to go into a store and have them tweak it for you. At first it shows H but it switches over to lte. I hope this helps you some.
BRYCEFISHER said:
Do you mean "4g" or LTE because 4g will display as H on this phone?
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Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
dligon said:
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
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Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Jcomstock said:
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
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You really need to look at your APN and make sure it's ATT phone like Nexus4to6p said. Post a shot of your APN settings here.
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
aw1974 said:
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
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Page down to the section called Correct Data settings and click on Android Devices and change you APN to what they show.
https://www.att.com/esupport/article.html#!/wireless/KB424489?source=redirect
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
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Click to collapse
My 6p specifically says 3g, H and lte I was recently on the Moto x pure that had the same settings. Haven't seen the h+ logo in a long time.
it's probably just a provisioning issue if it's not APN related like others have stated.
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
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H displayed for hspa+
I am sure you must have figured it out by now but just throwing it out there in case it helps.
If you simply took out your SIM card from old phone and put it in N6P (not that there is anything is wrong with that) take your phone and SIM card to AT&T ask them to add your phone (IMEI) and activate LTE on this IMEI. Unless something is wrong with your phone hardware wise, this should do it. Try it, you might get lucky and don't have to send your phone back.
I have the same issue and I've tried A few different APN's. Still on H no matter what APN I use. However, what could be wrong is that when I got my 6P I took my SIM card out of my Note 3, had an AT&T store cut it to Nano size so it would fit the 6P ( They were out of SIM cards that day) and went on my way. I later noticed that I only get H anywhere I go. Called AT&T and they said that the IMEI was updated on my account but the SIM card might be damaged from the store cutting it and to go get a new Nano SIM card. (Free at official AT&T stores) So I'm off to try that and I'll report back and see if that solves the issue. I'm rooted on PureNexus ROM and ElementalX Kernel as well.
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
AdidasNYR said:
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
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Well that would be cool if that's all it is! I'm coming from the Samsung Galaxy Note 3.
I promise you that is all this is. I came from an ATT branded note 3 as well. Think about it, your old note never said 3g, because your 3g would show as 4G and when you had LTE it would say 4gLTE. You guys are getting the same exact connection as you used to. Its just the way its displayed to you.
---------- Post added at 11:55 PM ---------- Previous post was at 11:42 PM ----------
http://www.engadget.com/2012/03/14/faux-g-ios-5-1s-4g-indicator-is-the-tip-of-a-standards-icebe/
Oh Ok. So if 4g is shown as H then what does 4G LTE show as? H+? Is there a way to change it with PureNexus Rom, ElementalX Kernel , or Exposed Modules to what I'm use to seeing? Old habits die hard.