Database Users

[Q] N9005 on AT&T and HSPA+ only getting 0.62Mbps down

I just got an n9005 and while I understood it would not be 4G I expected HSPA+ at around 6 or 7Mbps which to be fair is about all my previous SIII 4G phone from AT&T would get, but when I swapped out the card, and entered the APN I can get now get HSPA+, but only at 0.62Mbps down and 0.6Mbps up, which well is not really worth it, I really do not want to switch phones, what a waste, and I understand HSPA+ it should be able to do 6+, yet I'm not seeing any close to that. I'm in NY City so signal is no issue, just can not work out why I have no speed at all on the N9005 unit.
Thanks,
ERIC

How old is your SIMcard? This is usually an Old SIM meets New Phone problem.

egandt said:
I just got an n9005 and while I understood it would not be 4G I expected HSPA+ at around 6 or 7Mbps which to be fair is about all my previous SIII 4G phone from AT&T would get, but when I swapped out the card, and entered the APN I can get now get HSPA+, but only at 0.62Mbps down and 0.6Mbps up, which well is not really worth it, I really do not want to switch phones, what a waste, and I understand HSPA+ it should be able to do 6+, yet I'm not seeing any close to that. I'm in NY City so signal is no issue, just can not work out why I have no speed at all on the N9005 unit.
Thanks,
ERIC
Click to expand...
Click to collapse
What is the HSPA+ speed on your previous S3?
It may be due to the heavy traffic on your network. Try to test on another time (late night) or another location?
You can also complain with you service provider for the issue. Other users may also face with the problem as you.

SIM is only a year old. As for the old phone it gets 3Mbps+ .
I will try late tonight to see what happens.
Thanks,
ERIC

Lte/3g dropping issue fix

For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!

kwazytazz said:
For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
Click to expand...
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U cant
Sent from my SM-N910P using XDA Premium HD app

pbedard said:
U cant
Sent from my SM-N910P using XDA Premium HD app
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Can't what?

reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO

00_MACKIE_00 said:
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
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When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.

kwazytazz said:
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
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That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.

DarkManX4lf said:
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
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Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues

I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks

tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
Yes that's pretty good.
------------------------------------------------------------
Hit the thanks button if I was helpful!
Sent from Sprint Note 4

kwazytazz said:
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
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I went to a sprint store and was told that they don't have any loose sim cards for the Note 4 and it only comes with the phone.
They tried to make me believe the sim card for the Note 4 is different than what's used on S5 or note 3....
I'll try to call sprint and see what I can get.

tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
The bars are wrong for one. Use Signal Check lite or pro to see what is really going on.

If you are given a hard time about a new SIM, just tell them that you are buying a Nexus 5 on Googe's website and you need a SIM.. assuming that takes the same size

tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
I TOO..get very little bars on my connection.. 90%of the times.. I barely get 1 bar.. rarely do I get a full scale bar.
Im in St Louis...
Is there anything I can do?? thanks alot!

I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app

dmisselh said:
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
The sim handles lte connection. Without the sim the phone will only connect to 3g and 1x.
Yes I'm connecting to all 3 bands wherever available. Before swapping out the sim card it would drop connection to 3g and even when on 3g it would lose connection to no signal and connect back to 3g.
There would be times it would connect to b41 but if it goes idle for a few seconds the connection will drop to 3g. This has been my experience with 3 note 4s that I received from amazon. Each after replacing the sim card will fix the connection issue.
I may have gotten a bad batch of sim cards..who knows but the areas I frequent with my nexus 5 all had strong b41 signals in the NYC market. So I know it's not my area that's the problem.

I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.

Solarenemy68 said:
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
Click to expand...
Click to collapse
I believe there's a international chat or something that you can request a sim from...when the nexus 5 came out that was how people were able to obtain Sims from. Just need to tell them you need a sim card for a Google purchased nexus 5

I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]

pcmanager said:
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
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Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too

kwazytazz said:
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
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No I did not activate the S4 Sim on Sprint. Com. A message came up when the phone booted saying call sprint star 2. I selected reset cell data and the phone seemed to be doing a hands free activation, when the phone rebooted it seems like it wanted to go through the same hoops again so maybe the sim was never properly activated like you're stating. I might try that later its just getting to be a pain in the ass trying to make a phone operate the way it should out of the box.
Did you activate your S 4 sim on sprint.com?

AT&T LTE Speed

After activating my 6p on AT&T I noticed slow LTE speeds compared to my Nexus 5 (not just speed tests, actual browsing/usage). Contacted AT&T support to verify IMEI and SIM information and they did some sort of SIM refresh on their end. After that I was getting around 70-80mbps speed tests for a few days but now the speeds have dropped back down to 5-10mbs (if that).
I've tried switching to PHONE and PTA APN's and no difference is observed. I am not on an unlimited plan so no throttling should be taking place.
My friend who is also using a 6p on AT&T is seeing the exact same behavior and had the exact same results after contacting support (fast speeds after refresh but slows down after a few days).
Has anyone else been experiencing this issue with AT&T or any other carriers? I'm not sure if this is a radio firmware problem worth reporting to Google or something on AT&T's side.

I'm having this same problem, my s4 was at least double the LTE speed of my 6P, I've been searching for a fix but this thread is the only one I've found so far, I did see VZW post where you can dial a certain number and select bands, I'm hoping someone can share a fix life that for us on AT&T

same here ... very slow compared to all the other phones I have that are AT&T branded and much slower compared to Nexus 5 and OPO. Also every time I call somebody, phone drops down to "H" and then connects the call. No calls over LTE.

I'm having the same issue and lately I keep loosing my lte and seeing only the H for 4g

AndreaCristiano said:
I'm having the same issue and lately I keep loosing my lte and seeing only the H for 4g
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I bet 6.0.1 is at fault. Did you recently update OTA?

sixcoronas said:
I bet 6.0.1 is at fault. Did you recently update OTA?
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Click to collapse
yeah but i was having issues before the update

I wonder if it's something with AT&T network and this phone. I'll have full bars (LTE) and no service quiet often. I live in south florida, so we generally have great reception for every carrier.

The issue started for me as soon as I upgraded. I tried the older radio as well. I went back to Chroma 6.0 and all is well. I did star the issue in the tracker.

Well I just got off with att and they reset my connection to the network and so far so good. Lte all around. I will watch the next few days and let you all know

sixcoronas said:
I bet 6.0.1 is at fault. Did you recently update OTA?
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Click to collapse
AndreaCristiano said:
yeah but i was having issues before the update
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I have actually gotten the same problem, after updating my 6p to 6.0.1, I have lost my LTE and just stayed at H.
I haven't done nothing other than updating, I really hope this gets fixed soon, the speeds arent that bad but I am used to having LTE all around

Well I called att this am at around 8am and tight now at 6pm its been solid. They made me shut off my phone and basically set up my phone network wise as a new phone and boom LTE everywhere

Happening again. I reset network settings and boom all is well for two days

I found a recent post on reddit where a user was having issues with the phone connecting/losing LTE. After troubleshooting with AT&T support they indicated the "APN type" setting was missing an entry and in the improper order.
Changing to the proper order fixed his and others LTE issues and so far it appears that it has fixed my speed issues as well.
The fix applies to both nextgenphone and phone APN's.
Default APN Type on 6p = default,mms,supl,fota,hipri
Correct APN Type from AT&T support = default,admin,fota,mms,supl,hipri
Hopefully this helps.

Phone keeps switching between 4G and LTE.

Received the phone today. It keeps switching between 4G and LTE in my home. When I walk around the house, it changes constantly. It might be LTE in the living room one minute, and when I circle around and go back there, its on 4G. Does this all over the house. I am two blocks away from a TMobile tower. My Samsung Galaxy S6 stays on LTE. Wonder what the problem is? As of now, its a deal breaker for me and the phone might go back unless there is a satisfactory solution.

I also have the same problem. It always switches in SIM card status between HSPA and UMTS like it has some kind of a bug. Wifi connections works fine, can make calls and SMS, but the big problem is that I can't connect to the Mobile internet. Please can someone help because this is really disappointing.
---------- Post added at 09:48 AM ---------- Previous post was at 09:35 AM ----------
Also this constantly switching and searching for network is draining my battery very fast. So I need to switch to 2G to stop the consumption.

I have the 6gb Version and the Chinese Stock Rom and with Tmobile i got 4g and in a City area i get 4g+ but it always works. Do you have a Shop Rom installed.

lowrider_05 said:
I have the 6gb Version and the Chinese Stock Rom and with Tmobile i got 4g and in a City area i get 4g+ but it always works. Do you have a Shop Rom installed.
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I don't know which Rom is in my phone, but I think it's Shop Rom because I received it from Honorbuy.com. My phone model is LEX720 6GB ram & 64GB storage.

mine ( dual sim, 6g/64g) was initially from the shop and it had customer rom. but the 4g was very stable. however, i still flashed the factory rom 017s . but with either rom, the phone have been working fine on 4g network.

Mine does 4G and Let switching too. Seems to prefer 4G and kicks up to LTE if needed based on demand. 4G has a theoretical speed that no provider even dishes out that I know of so I wouldn't worry about that. Battery drain could be an issue, but doesn't seem to hurt mine at all (US version on T-Mobile in Dallas). In fact I suspect it does that to save battery, trying to go with whichever is strongest. Total guess though.
Sent from my LEX727 using XDA-Developers mobile app

I manage to fix data connection by setting the real APN address. Now 4g works well and there is no switching.

atlas356 said:
I manage to fix data connection by setting the real APN address. Now 4g works well and there is no switching.
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How do u get the real APN number. I am on T-Mobile
LeEco Pro3

When you guys see LTE go to 4G, do you see a little + sign behind the 4G icon? If so, that's normal. It's indicating that you're getting TWO simultaneous LTE connections at once (or in other words, Carrier Aggregation is active). Try doing a speedtest and you'll see pretty quick speeds. It's one of the first things I noticed when I got mine.

toanau said:
How do u get the real APN number. I am on T-Mobile
LeEco Pro3
Click to expand...
Click to collapse
You should ask on T-Mobile to give you APN number. I got it from my own operator.

I might be wrong here, but isn't LTE and 4g the same thing?
or is it like HSPA+ and 3g (which is not the same thing)
i get 4g everywhere i go, it never changes to 3g or HSPA+ i can't really complain about that, i do however also live in denmark with GSM

I had to change the APN on mine too. Kept going between 3g 4g and no service.

The new ipdate fix this problem. The switch between 4g and lte. Now its lte every time.

HTC U11 AT&T support and collection

this is going to be an AT&T specific collection thread for this carrier specific stuff like VVM and try to make wifi calling work, also users can ask any questions related to AT&T and I will try to answer them and hopefully other users can help to.
HTC lying about AT&T "compatibility"
U11 does not support VoLTE on AT&T
U11 does not support WiFi-Calling on AT&T
U11 does not support Video Call on AT&T
U11 does not support Integrated Visual Voicemail on messages app like it use to on HTC One M7, M8 & M9, you need the stand alone app which is crap...
the phone works for calls data LTE works MMS haven't test yet I don't use them....

Any comment from AT&T on any of this? We know HTC's saying it works.

bassoprofundo said:
Any comment from AT&T on any of this? We know HTC's saying it works.
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Haha, AT&T never comments on these things.. and it won't work.. I have and unlocked GS8 and it don't work there either.. so no way in #[email protected] it will work on HTC..

Argh... This sucks. I'm in an area where coverage quality has dropped significantly, and I spend a lot of time in a building where almost no signal gets through from any provider. Wifi calling and texting has become a lot more important for me for that reason. I can get by without the extra features, but it's tough now what I've had them (currently using an S7 edge and Note 5).I guess that leaves me with no option but Samsung or LG (and all of the provider bloatware).

https://twitter.com/CrowsnestIT/status/874728832468746240

The results of my time and effort with both AT&T and Verizon and a chat with HTC : View attachment 4181945

Don't activate the U11 on AT&T, once their computer "knows" you have an uncertified device you lose LTE data and are forced onto HSPA+!
Does anyone know an APN setting that will reactivate LTE?

longdongsilver said:
Don't activate the U11 on AT&T, once their computer "knows" you have an uncertified device you lose LTE data and are forced onto HSPA+!
Does anyone know an APN setting that will reactivate LTE?
Click to expand...
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Here

JEANRIVERA said:
Here
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Here

JEANRIVERA said:
Here
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Weird. Your icons are not same as mine. Are you 4G (HSPA+) or 4G LTE? My APN settings don't have a field for APN protocol

longdongsilver said:
Weird. Your icons are not same as mine. Are you 4G (HSPA+) or 4G LTE? My APN settings don't have a field for APN protocol
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I am using a custom rom that's all...

no band 30 guys. http://www.htc.com/us/smartphones/htc-u11/

Not a fair critisim for HTC. Even if the phone is capable like my non-AT&T S8, if the phone does not have the AT&T logo on it they will not allow these features. So complain about AT&T like I do.

I'm on at&t and I'm getting full LTE with zero issues.

Proof

Z51 said:
Proof
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See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs

GSE20 said:
See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs
Click to expand...
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It lasts about 20 seconds then it changed to 4G only. LTE is gone

Z51 said:
I'm on at&t and I'm getting full LTE with zero issues.
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Z51 said:
Proof
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Click to collapse
I also get LTE that is not the issue here, the problem is VoLTE.
GSE20 said:
See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs
Click to expand...
Click to collapse
The importance for me & probably for many others on getting VoLTE is that I do technical support on my phone and trouble shooting while on a call takes to much time most of the time, that being said if I don't have the option to make phone calls on VoLTE means internet speeds while on a call is crap.... I really don't care about HD call clarity as far as I can here the other person, but the internet speed while on a call it is important to me the faster I can browse the faster I can provide technical support
Z51 said:
It lasts about 20 seconds then it changed to 4G only. LTE is gone
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Click to collapse

Having a weird issue with my U11 on AT&T. I randomly lose all signal for no reason then takes a good 30 seconds for it to connect again.
It has happened at least a couple times a week mid phone call which is really obnoxious. I have seen it happen a few times when I am just browsing through my phone not on a call so I know its not just a calling issue, and I am sure it has happened multiple times when I am not looking at my phone at all and I don't notice.
Anyone else had this issue? An issue with AT&T and can be fixed by a firmware update? Or am I alone and need to RMA?

I know this thread is old, but can't we use the ATT RUU if you do what you need to do? We used to be able to go back and forth, at least that's what I did with both my M7 and M8. If you really need those features, that's what I would do.