For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
kwazytazz said:
For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
Click to expand...
Click to collapse
U cant
Sent from my SM-N910P using XDA Premium HD app
pbedard said:
U cant
Sent from my SM-N910P using XDA Premium HD app
Click to expand...
Click to collapse
Can't what?
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
00_MACKIE_00 said:
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
Click to expand...
Click to collapse
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
kwazytazz said:
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
Click to expand...
Click to collapse
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
DarkManX4lf said:
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
Click to expand...
Click to collapse
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
Yes that's pretty good.
------------------------------------------------------------
Hit the thanks button if I was helpful!
Sent from Sprint Note 4
kwazytazz said:
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
Click to expand...
Click to collapse
I went to a sprint store and was told that they don't have any loose sim cards for the Note 4 and it only comes with the phone.
They tried to make me believe the sim card for the Note 4 is different than what's used on S5 or note 3....
I'll try to call sprint and see what I can get.
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
The bars are wrong for one. Use Signal Check lite or pro to see what is really going on.
If you are given a hard time about a new SIM, just tell them that you are buying a Nexus 5 on Googe's website and you need a SIM.. assuming that takes the same size
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
I TOO..get very little bars on my connection.. 90%of the times.. I barely get 1 bar.. rarely do I get a full scale bar.
Im in St Louis...
Is there anything I can do?? thanks alot!
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
dmisselh said:
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
The sim handles lte connection. Without the sim the phone will only connect to 3g and 1x.
Yes I'm connecting to all 3 bands wherever available. Before swapping out the sim card it would drop connection to 3g and even when on 3g it would lose connection to no signal and connect back to 3g.
There would be times it would connect to b41 but if it goes idle for a few seconds the connection will drop to 3g. This has been my experience with 3 note 4s that I received from amazon. Each after replacing the sim card will fix the connection issue.
I may have gotten a bad batch of sim cards..who knows but the areas I frequent with my nexus 5 all had strong b41 signals in the NYC market. So I know it's not my area that's the problem.
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
Solarenemy68 said:
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
Click to expand...
Click to collapse
I believe there's a international chat or something that you can request a sim from...when the nexus 5 came out that was how people were able to obtain Sims from. Just need to tell them you need a sim card for a Google purchased nexus 5
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
pcmanager said:
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
Click to expand...
Click to collapse
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
kwazytazz said:
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
Click to expand...
Click to collapse
No I did not activate the S4 Sim on Sprint. Com. A message came up when the phone booted saying call sprint star 2. I selected reset cell data and the phone seemed to be doing a hands free activation, when the phone rebooted it seems like it wanted to go through the same hoops again so maybe the sim was never properly activated like you're stating. I might try that later its just getting to be a pain in the ass trying to make a phone operate the way it should out of the box.
Did you activate your S 4 sim on sprint.com?
Related
So I've been disappointed with the network speed of my G2, and I confirmed with T-Mobile's coverage map that HSPA+ is live in my town. Went online and chatted with TMO's customer service (which is always great IMO), and he said I need to replace my old sim card with a free new one that is 3G/4G compatible. He put a note on my account and said I just need to stop by one of their stores to switch it out! Going on my lunch break today. Geez, I've had the phone for over a month and this was the problem all along. Will update later, hope this helps anyone in the same boat.
Hey Keith,
Dude the SIM card won't do a thing....They told me the same thing, and it actually made my speed slower the first few days...
As for the HSPA+ speeds, it seems there is a bug witht eh G2. Thesre are other posts in this forum that talk about waiting for another OTA to fix that maybe by the end of the month, maybe Dec. Once the my4g came out it was evident that the G2 was not hitting the speeds available.
I usually get about 2.5 Mbps, but have hit ocasionally the 4's, and once 6 point something...
Hope it helps.
Crey, that sucks but I'm going to try the new simcard anyway
Sent from my T-Mobile G2 using XDA App
Sim card has nothing to do with your hspa speeds. All your sim card does is let the phone know your info. It doesn't control / affect your 3g / hspa speeds. Go for it though. If that makes you feel comfortable its worth the shot then. Just letting you know so you won't be disappointed in the end. Gl bro.
[G2/HTC Vision]
Yeah, I went into the store a few days after getting the phone to get my sim replaced. For some reason whenever I buy a new phone they always take the new sim out of the box and put it behind their counter and take my old sim and put it in the new phone. Hopefully the new sim they gave me is the latest and greatest. Anyone know what the new sims look like?
KeithRVA said:
So I've been disappointed with the network speed of my G2, and I confirmed with T-Mobile's coverage map that HSPA+ is live in my town. Went online and chatted with TMO's customer service (which is always great IMO), and he said I need to replace my old sim card with a free new one that is 3G/4G compatible. He put a note on my account and said I just need to stop by one of their stores to switch it out! Going on my lunch break today. Geez, I've had the phone for over a month and this was the problem all along. Will update later, hope this helps anyone in the same boat.
Click to expand...
Click to collapse
Sent from my T-Mobile G2 using XDA App
luis86dr said:
Sim card has nothing to do with your hspa speeds. All your sim card does is let the phone know your info. It doesn't control / affect your 3g / hspa speeds. Go for it though. If that makes you feel comfortable its worth the shot then. Just letting you know so you won't be disappointed in the end. Gl bro.
[G2/HTC Vision]
Click to expand...
Click to collapse
The TMo rep is full of it then. He said I was getting a "new 3G/4G compatible simcard". Well, it's worth a shot but I'll know not to take the card back if it doesn't work.
Can't remember his name, but there was a user who commented on a previous post similar to this. His sim card was about 8 years old and he was hitting about 7 mb/s with hspa. I think its just your area. I inserted the sim that came with the phone and I get crappy hspa speeds. My area isn't fully supported. I top out at 3.5 mb/s. So its all depending on your area bro. Give it time. Hspa will expand more. Its brand new.
[G2/HTC Vision]
While it won't do much for speeds, getting a new UICC SIM is good as the older sim cars are running into what is known as ' sim exhaustion' from reaching their registration limit (90,000 times) while this may seem like a lot, it doesn't take much with the newer 3G/HSPA towers.
Each time you enter the radius of a new tower, your device registers to it (basic description) - your phone does this a lot each day, especially if you travel a good deal.
The new UICC sim cards do not have a registration limit, and do not reach exhaustion. They are marked on one side of the sim by the numbers TM 9073. If you don't see that, your sim isn't UICC.
Sent from my T-Mobile G2 using XDA App
Got my new simcard, it does have the TM9073 marking, and the gold contact area on the back looks different, its smaller. Ran a speedtest inside the T-Mobile store and got 4mbp down and 3mbp up. Not great but better than I ever got with my old simcard. Back inside my office I ran speedtest again and it was the same as before, a crappy 1.30mbp down and a little better 1.5mbp up. But still a little boost from the old card. Guess it's worth it to get a new free simcard if you have an old one.
If you can get a new SIM card, it'll be worth it. Though I doubt it will have any influence on network speed, I know I had to get a new one. Mine was running on seven years old!
Sent from my T-Mobile G2 using XDA App
After reading this thread, I called T-Mo as well and the 2nd tech i talked to saw that I had the old G1 card in my phone and arranged a free one to be picked up at a local store (this after the first time i called was told that it was the cookies in my browser causing the internet speed to be slow and wanted to remotely delete them (they can do that?) I was like WHOA!!! I LIKE MY COOKIES!! she then told me it was because i needed to pull the battery once a week and because i had not been doing that, that also was causing the slow data..lol hung up on her and called back) even though i didn't see any increase in my office, i did see an increase on the street..nyc.
hey guys, i got my GSIII for Bell about 2 weeks ago (and Bell has an LTE network). so a few day sfter i got it, i got no service at a place where i always get 3-4 bars, i rebooted the phone and the problem was gone. it happened again the same day and i rebooted again and it was fixed again. nothing has happened since, until yesterday. i was on my way to work and took a glance at my phone and it said unregistered SIM, so i rebooted it and it took a few minutes for it to gain access to the network again. today it happened again and i rebooted again and got LTE and HSPA back. has anyone else had this problem at all? it kinda sucks seeing as i paid full price for it and its acting up like this. any help would be appreciated
thanks
Get a new sim from Bell before you swap out devices.
Sent from my AT&T Galaxy SIII (SGH-i747)
ya ill try that, hopefully its just a faulyt sim or something
I have this problem too. Think it may be the device as I've had two Sims (first one wasn't lte) keep us posted might try another sim to be sure
Sent from my SGH-I747M using xda premium
ya im going in tomorrow to get a new SIM, hope they dont charge me, ill def keep u guys posted
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
Have you tryed doing a battery pull? There is sometimes temp data that causes issues and a battery pull fixes it. When I got my S3 on launch day they said there was a delay in the network so it will be about 30mins before it shows registered SIM and works for me almost 3hrs later still no service. Went to my rep and asked me if I did a battery pull said no only tryed rebooting. Once I pulled the battery wait 30sec and put it back all was well. Try that if the issue is still there them most likely a SIM card problem and you need to go to a Bell store and sort it out.
Sent from my SGH-I747M
Bagbug said:
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
Click to expand...
Click to collapse
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
that would be unfortunate as LTE is something that I really use now that its turned on at my workplace. If thats the case I hope an update comes soon.
balla4lyf23 said:
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
Click to expand...
Click to collapse
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
Bagbug said:
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
Click to expand...
Click to collapse
ya the guy at the bell store told me to do the same thing today, said their LTE network is messed up right now and its not just GSIII's that are having these problems..on an aside, this morning i had my phone fully charged and had a 4 hour shift at work, at the end of the shift, after barely using it, my battery was at 7% ridulous, he said it was prolly cuz the phone was constantly searching for an LTE network, hopefully switching the network now increases my battery life!
I tried to look for this problem, but couldn't find anything relevant...
finally got my unlocked nexus 4 in the mail today!
was super excited, cut my existing t-mobile sim card (I'm on a contract with them) and was able to connect to their network (can make calls and receive texts). When I try to connect to 4G, it takes ages to load a page. it takes the same page about 10 times as fast to load on 2G when i force 2G. Sometimes the page would time out and not load at all..
has anyone else experienced this problem?
Get a real microsim card, those cut sims don't work very well. They're free. I got one from tmobile and I have no problems with my 4g connection, blazing fast.
the sim worked fine on my t-mobile G2, but i guess i'll try to order a real micro anyways.
Did you set up the proper APNs? Check into that before anything else.
Sent from my Nexus 4
Ajfink said:
Did you set up the proper APNs? Check into that before anything else.
Sent from my Nexus 4
Click to expand...
Click to collapse
was the first thing i checked. got info from here
MusicMan374 said:
Get a real microsim card, those cut sims don't work very well. They're free. I got one from tmobile and I have no problems with my 4g connection, blazing fast.
Click to expand...
Click to collapse
Makes no difference. I cut my own sim. What makes a difference is OP had a G2 and the sim cards have since been updated and he needs a newer sim card.
[email protected] said:
the sim worked fine on my t-mobile G2, but i guess i'll try to order a real micro anyways.
Click to expand...
Click to collapse
See above, OP
Sent from my Nexus 4 using Tapatalk 2
I tried to find a way to order a microsim online, and failed. So, I went to the t-mob online chat support, waited about 15 min, and the guy told me that i had to call in or go to a store and that a replacement would not be free of charge.
So, I called in, waited about 15 seconds, and the guy sent a microsim my way for free..
I believe magic is at work here..
will let you know if the new sim solves the problem
Yes! please let us know, im having the same issue!
silvioalcan said:
Yes! please let us know, im having the same issue!
Click to expand...
Click to collapse
when i bought my nexus 4 from a tmobile store, the sim card that came with the phone which was also activated at purchase only let me have speeds of ~39kbps download and ~9kbps upload. this lasted me for about 2 hours and i returned to the store and complained. they swapped it out with a new sim card and i've been getting about 8mbps download and 1.2mbps upload here in Salt Lake City.
not real sure what my point is, but, sim replacement is fairly easy and would be my suggestion after my experience.
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
[email protected] said:
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
Click to expand...
Click to collapse
Might be a localized problem with the tower, call t-mobile, and they'll have technicians come out and look at it. Or, try another android phone and see if you have the same problem, that'll tell you whether or not it's the phone, if it's the phone, get a warranty replacement, might be a problem with the radio hardware.
[email protected] said:
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
Click to expand...
Click to collapse
It isn't even possible for the G2 to reach speeds that high..
Sent from my Nexus 4 using Tapatalk 2
[email protected] said:
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
Click to expand...
Click to collapse
same happened to me, its because they've been refarming their 3g network towers. just call T-Mobile customer service and tell them your 3g/4g data isn't working anymore and tell them the address where its not working and they'll fix it. it took a couple days
Sent from my Nexus 4 using xda app-developers app
hmm, data service is fine here. getting around 12-14 down and 1 up...
if its not the sim and your APN seems fine, try contacting Tmo and see if its on thier end. If not maybe its simply a defected device =/
I cut my SGSII simcard and it works perfectly, it is because of the G2 using an older version simcard.
Cut my SIM card they gave me earlier this year when I switched from AT&T with my Galaxy Nexus. Also works fine. Also, you shouldn't have to mess with the APN settings. At all. Should do it automatically.
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Jcomstock said:
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Click to expand...
Click to collapse
Probably a hardware issue but I would do a full reset and try again, if that fails contact their support for RMA
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Jcomstock said:
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Click to expand...
Click to collapse
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Do you mean "4g" or LTE because 4g will display as H on this phone?
When I went to AT&T they had to tweak my settings so my apn is set to ATT phone not ATT WAP and I get lte now. You might have to go into a store and have them tweak it for you. At first it shows H but it switches over to lte. I hope this helps you some.
BRYCEFISHER said:
Do you mean "4g" or LTE because 4g will display as H on this phone?
Click to expand...
Click to collapse
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
dligon said:
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Click to expand...
Click to collapse
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Jcomstock said:
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Click to expand...
Click to collapse
You really need to look at your APN and make sure it's ATT phone like Nexus4to6p said. Post a shot of your APN settings here.
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
aw1974 said:
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
Click to expand...
Click to collapse
Page down to the section called Correct Data settings and click on Android Devices and change you APN to what they show.
https://www.att.com/esupport/article.html#!/wireless/KB424489?source=redirect
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
My 6p specifically says 3g, H and lte I was recently on the Moto x pure that had the same settings. Haven't seen the h+ logo in a long time.
it's probably just a provisioning issue if it's not APN related like others have stated.
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
H displayed for hspa+
I am sure you must have figured it out by now but just throwing it out there in case it helps.
If you simply took out your SIM card from old phone and put it in N6P (not that there is anything is wrong with that) take your phone and SIM card to AT&T ask them to add your phone (IMEI) and activate LTE on this IMEI. Unless something is wrong with your phone hardware wise, this should do it. Try it, you might get lucky and don't have to send your phone back.
I have the same issue and I've tried A few different APN's. Still on H no matter what APN I use. However, what could be wrong is that when I got my 6P I took my SIM card out of my Note 3, had an AT&T store cut it to Nano size so it would fit the 6P ( They were out of SIM cards that day) and went on my way. I later noticed that I only get H anywhere I go. Called AT&T and they said that the IMEI was updated on my account but the SIM card might be damaged from the store cutting it and to go get a new Nano SIM card. (Free at official AT&T stores) So I'm off to try that and I'll report back and see if that solves the issue. I'm rooted on PureNexus ROM and ElementalX Kernel as well.
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
AdidasNYR said:
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
Click to expand...
Click to collapse
Well that would be cool if that's all it is! I'm coming from the Samsung Galaxy Note 3.
I promise you that is all this is. I came from an ATT branded note 3 as well. Think about it, your old note never said 3g, because your 3g would show as 4G and when you had LTE it would say 4gLTE. You guys are getting the same exact connection as you used to. Its just the way its displayed to you.
---------- Post added at 11:55 PM ---------- Previous post was at 11:42 PM ----------
http://www.engadget.com/2012/03/14/faux-g-ios-5-1s-4g-indicator-is-the-tip-of-a-standards-icebe/
Oh Ok. So if 4g is shown as H then what does 4G LTE show as? H+? Is there a way to change it with PureNexus Rom, ElementalX Kernel , or Exposed Modules to what I'm use to seeing? Old habits die hard.
Is anyone using this phone with AT&T?
Currently, the OnePlus 3 IMEI is not registering with AT&T as an LTE device. As a result, the phone only connects to H if the IMEI is updated on AT&T's end.
I am hoping this is not the case with this phone. I pick mine up from Best Buy tomorrow.
My Alcatel idol 3 was the same way. I called att and had them update their system with my imie on my account.
Sent from my 6045I using XDA Premium HD app
Recon Freak said:
My Alcatel idol 3 was the same way. I called att and had them update their system with my imie on my account.
Sent from my 6045I using XDA Premium HD app
Click to expand...
Click to collapse
So you're saying your idol 3 was only receiving H once the IMEI was updated in the system?
I had problems dropping all data connection. Called tech support did the usual reboot and all that crap. Then they manually updated my imie after explaining it was an unlocked device not purchased from them.
Sent from my 6045I using XDA Premium HD app
Looks like I'll play it safe and not say anything to AT&T then. Unfortunate they have to be so difficult when using unlocked devices.
AT&T and Axon 7 works ... for me
biglilsteve said:
Looks like I'll play it safe and not say anything to AT&T then. Unfortunate they have to be so difficult when using unlocked devices.
Click to expand...
Click to collapse
I think you may have misunderstood. I was having issues before I called them. They solved the problem for me I'm pretty sure.
itsmeinarizona said:
AT&T and Axon 7 works ... for me
Click to expand...
Click to collapse
Mine works as intended as well!
Recon Freak said:
I think you may have misunderstood. I was having issues before I called them. They solved the problem for me I'm pretty sure.
Click to expand...
Click to collapse
Thank you!
scottbronder said:
Mine works as intended as well!
Click to expand...
Click to collapse
Did you call AT&T and update the IMEI? Or did the you just insert the sim and use the phone?
I inserted the card when I received the device. I called them a couple days later after the dropping data connection issue.
Sent from my 6045I using XDA Premium HD app
Works perfectly for me, but I have a BYOD SIM, not a SIM taken from a contract phone. Put in my SIM before first boot of the phone. LTE immediately.
I'm on At&t and have no problems with LTE.
When I'm at work, my signal bars only show 2 bars whereas before, I had full bars...But my speed is better in that same area. I realize At&t branded phones sometimes make it appear to be a stronger connection, so this is probably "actual" signal. At home, I normally only have 1-2 bars, I have a steady 2 bars and better reception - even in the back of my house, where I usually drop signal on most of my past phones.
Also, I never have any issues with At&t when I want to register a new IEMI on my account, even though it still shows I'm making payments on an HTC M9 I got about a year ago. I've had about 6 or 7 phones in that time, they haven't said anything yet.
Recon Freak said:
I inserted the card when I received the device. I called them a couple days later after the dropping data connection issue.
Sent from my 6045I using XDA Premium HD app
Click to expand...
Click to collapse
celticchrys said:
Works perfectly for me, but I have a BYOD SIM, not a SIM taken from a contract phone. Put in my SIM before first boot of the phone. LTE immediately.
Click to expand...
Click to collapse
tele_jas said:
I'm on At&t and have no problems with LTE.
When I'm at work, my signal bars only show 2 bars whereas before, I had full bars...But my speed is better in that same area. I realize At&t branded phones sometimes make it appear to be a stronger connection, so this is probably "actual" signal. At home, I normally only have 1-2 bars, I have a steady 2 bars and better reception - even in the back of my house, where I usually drop signal on most of my past phones.
Also, I never have any issues with At&t when I want to register a new IEMI on my account, even though it still shows I'm making payments on an HTC M9 I got about a year ago. I've had about 6 or 7 phones in that time, they haven't said anything yet.
Click to expand...
Click to collapse
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?
biglilsteve said:
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?
Click to expand...
Click to collapse
Isn't 4G another name for LTE ?
djona12 said:
Isn't 4G another name for LTE ?
Click to expand...
Click to collapse
Back in 2011-2012 in the US, AT&T and T-Mobile began marketing HSPA+ (which is technically a 3G technology) as "4G" in order to compete with carriers (Verizon, MetroPCS) that were rolling out actual LTE. They've both since rolled out LTE, marketed as "4G LTE", but keep referring to HSPA+ as "4G".
Oh i see... Thanks.
Here it's not like that. HSPA+ is branded 3G+ and LTE is either LTE or 4G
I'll have to drop by the ATT store this morning and see what they can do. Maybe a new SIM will help.
biglilsteve said:
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?
Click to expand...
Click to collapse
On AT&T, LTE persists after reboot for me.
I stopped by the ATT store this morning and had a new SIM provisioned. When they used the A7's IMEI, I didn't get any data service. I had them re-enter the IMEI from my Nexus 6 and the phone works perfectly fine now...even after reboots.