Database Users

[Q] Nexus 4 LTE in Canada - Stopped Working

Hello,
I have a Nexus 4, my carrier is Telus. I have had my phone for 3 weeks now. When I first got it, I used the *#*#4636#*#* trick to get LTE on my phone. It worked great! According to speed test I was getting 27mbps download, whereas on HSPA+ i got 7mbps.
In the last two days, for some reason my phone will not work on the LTE network. I get full bars but they are grey. Also, when the connection used to work, there would be flashing up and down arrows on the signal bars. Now, there is only a flashing up arrow (no down arrow).
I called telus tech support and had them reset the connection to my phone, I also bought a new micro sim card, neither worked.
I do not require LTE by any means, but it is disappointing that I cannot figure this out. Has anyone had a similar problem? I spent the last few days checking other posts and there doesn't seem to be anything similar posted. If there is, I apologize, I am a noob, and I watched the noob video.
Take care
N

swift101 said:
Hello,
I have a Nexus 4, my carrier is Telus. I have had my phone for 3 weeks now. When I first got it, I used the *#*#4636#*#* trick to get LTE on my phone. It worked great! According to speed test I was getting 27mbps download, whereas on HSPA+ i got 7mbps.
In the last two days, for some reason my phone will not work on the LTE network. I get full bars but they are grey. Also, when the connection used to work, there would be flashing up and down arrows on the signal bars. Now, there is only a flashing up arrow (no down arrow).
I called telus tech support and had them reset the connection to my phone, I also bought a new micro sim card, neither worked.
I do not require LTE by any means, but it is disappointing that I cannot figure this out. Has anyone had a similar problem? I spent the last few days checking other posts and there doesn't seem to be anything similar posted. If there is, I apologize, I am a noob, and I watched the noob video.
Take care
N
Click to expand...
Click to collapse
Hey there. Fell Canadian (and TELUS customer) here. I live in British Columbia, and I just checked my LTE and it seems to be working. Are you using a custom ROM? What Baseband version do you have? I'm on M9615A 2.0.1700.33. Hope this helps.

Sobai said:
Hey there. Fell Canadian (and TELUS customer) here. I live in British Columbia, and I just checked my LTE and it seems to be working. Are you using a custom ROM? What Baseband version do you have? I'm on M9615A 2.0.1700.33. Hope this helps.
Click to expand...
Click to collapse
Hi,
Thanks for the reply. I am not using a custom rom and we have the same baseband version

That's strange. What part of Canada are you in?
Sent from my Nexus 4 using xda premium

Sobai said:
That's strange. What part of Canada are you in?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I am in Toronto. I told google that my device makes a buzzing noise (which it does) and they are sending me a replacement. Hopefully the new phone won't have the same connectivity issues.

Did you try changing your APN settings? I know for Rogers customers, there is a specific/different APN to use when you want to use their LTE network on your Nexus 4.

does it work without LTE? if you go back into the settings and change it back to the default, does it work on HSPA+ or 3g?

My LTE works, and is really really fast. download is about 90mbits/s and upload is about 75. I am in Barrie Ontario, on Koodo.
However, the speedtest app will not work, no matter what I do. So I have to use some other crappy app. Anyone else?

Lte/3g dropping issue fix

For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!

kwazytazz said:
For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
Click to expand...
Click to collapse
U cant
Sent from my SM-N910P using XDA Premium HD app

pbedard said:
U cant
Sent from my SM-N910P using XDA Premium HD app
Click to expand...
Click to collapse
Can't what?

reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO

00_MACKIE_00 said:
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
Click to expand...
Click to collapse
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.

kwazytazz said:
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
Click to expand...
Click to collapse
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.

DarkManX4lf said:
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
Click to expand...
Click to collapse
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues

I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks

tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
Yes that's pretty good.
------------------------------------------------------------
Hit the thanks button if I was helpful!
Sent from Sprint Note 4

kwazytazz said:
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
Click to expand...
Click to collapse
I went to a sprint store and was told that they don't have any loose sim cards for the Note 4 and it only comes with the phone.
They tried to make me believe the sim card for the Note 4 is different than what's used on S5 or note 3....
I'll try to call sprint and see what I can get.

tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
The bars are wrong for one. Use Signal Check lite or pro to see what is really going on.

If you are given a hard time about a new SIM, just tell them that you are buying a Nexus 5 on Googe's website and you need a SIM.. assuming that takes the same size

tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
I TOO..get very little bars on my connection.. 90%of the times.. I barely get 1 bar.. rarely do I get a full scale bar.
Im in St Louis...
Is there anything I can do?? thanks alot!

I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app

dmisselh said:
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
The sim handles lte connection. Without the sim the phone will only connect to 3g and 1x.
Yes I'm connecting to all 3 bands wherever available. Before swapping out the sim card it would drop connection to 3g and even when on 3g it would lose connection to no signal and connect back to 3g.
There would be times it would connect to b41 but if it goes idle for a few seconds the connection will drop to 3g. This has been my experience with 3 note 4s that I received from amazon. Each after replacing the sim card will fix the connection issue.
I may have gotten a bad batch of sim cards..who knows but the areas I frequent with my nexus 5 all had strong b41 signals in the NYC market. So I know it's not my area that's the problem.

I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.

Solarenemy68 said:
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
Click to expand...
Click to collapse
I believe there's a international chat or something that you can request a sim from...when the nexus 5 came out that was how people were able to obtain Sims from. Just need to tell them you need a sim card for a Google purchased nexus 5

I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]

pcmanager said:
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
Click to expand...
Click to collapse
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too

kwazytazz said:
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
Click to expand...
Click to collapse
No I did not activate the S4 Sim on Sprint. Com. A message came up when the phone booted saying call sprint star 2. I selected reset cell data and the phone seemed to be doing a hands free activation, when the phone rebooted it seems like it wanted to go through the same hoops again so maybe the sim was never properly activated like you're stating. I might try that later its just getting to be a pain in the ass trying to make a phone operate the way it should out of the box.
Did you activate your S 4 sim on sprint.com?

cannot get 4g on at&T with my nexus 6p?

I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.

Jcomstock said:
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Click to expand...
Click to collapse
Probably a hardware issue but I would do a full reset and try again, if that fails contact their support for RMA

That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.

Jcomstock said:
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Click to expand...
Click to collapse
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.

Do you mean "4g" or LTE because 4g will display as H on this phone?

When I went to AT&T they had to tweak my settings so my apn is set to ATT phone not ATT WAP and I get lte now. You might have to go into a store and have them tweak it for you. At first it shows H but it switches over to lte. I hope this helps you some.

BRYCEFISHER said:
Do you mean "4g" or LTE because 4g will display as H on this phone?
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Click to collapse
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.

dligon said:
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Click to expand...
Click to collapse
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.

Jcomstock said:
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Click to expand...
Click to collapse
You really need to look at your APN and make sure it's ATT phone like Nexus4to6p said. Post a shot of your APN settings here.

For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.

aw1974 said:
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
Click to expand...
Click to collapse
Page down to the section called Correct Data settings and click on Android Devices and change you APN to what they show.
https://www.att.com/esupport/article.html#!/wireless/KB424489?source=redirect

Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
My 6p specifically says 3g, H and lte I was recently on the Moto x pure that had the same settings. Haven't seen the h+ logo in a long time.

it's probably just a provisioning issue if it's not APN related like others have stated.

Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
H displayed for hspa+

I am sure you must have figured it out by now but just throwing it out there in case it helps.
If you simply took out your SIM card from old phone and put it in N6P (not that there is anything is wrong with that) take your phone and SIM card to AT&T ask them to add your phone (IMEI) and activate LTE on this IMEI. Unless something is wrong with your phone hardware wise, this should do it. Try it, you might get lucky and don't have to send your phone back.

I have the same issue and I've tried A few different APN's. Still on H no matter what APN I use. However, what could be wrong is that when I got my 6P I took my SIM card out of my Note 3, had an AT&T store cut it to Nano size so it would fit the 6P ( They were out of SIM cards that day) and went on my way. I later noticed that I only get H anywhere I go. Called AT&T and they said that the IMEI was updated on my account but the SIM card might be damaged from the store cutting it and to go get a new Nano SIM card. (Free at official AT&T stores) So I'm off to try that and I'll report back and see if that solves the issue. I'm rooted on PureNexus ROM and ElementalX Kernel as well.

Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?

AdidasNYR said:
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
Click to expand...
Click to collapse
Well that would be cool if that's all it is! I'm coming from the Samsung Galaxy Note 3.

I promise you that is all this is. I came from an ATT branded note 3 as well. Think about it, your old note never said 3g, because your 3g would show as 4G and when you had LTE it would say 4gLTE. You guys are getting the same exact connection as you used to. Its just the way its displayed to you.
---------- Post added at 11:55 PM ---------- Previous post was at 11:42 PM ----------
http://www.engadget.com/2012/03/14/faux-g-ios-5-1s-4g-indicator-is-the-tip-of-a-standards-icebe/

Oh Ok. So if 4g is shown as H then what does 4G LTE show as? H+? Is there a way to change it with PureNexus Rom, ElementalX Kernel , or Exposed Modules to what I'm use to seeing? Old habits die hard.

Moto G4 4G LTE issue

Hello,
I bought the unlocked Moto G4 from best buy last week to use with ATT. I started the phone initially without any sim card in it. Next time i restarted i put in the sim card and it detected as att sim card and everything seems to work until when I notice that when i am in my office building I only see H and not 4G LTE. I had Nokia 640 earlier which was ATT go phone and i was getting 4G LTE on it in my office building. And I have also got LTE earlier on other phone in same building. I checked the APN settings and they looked ok since I am getting 4G LTE at most of the places. chatted/talked to ATT and they are of no help, they are saying that since its not ATT and unlocked phone, there is no guarantee that you will get lte everywhere and may be the antenna could be weak on the phone. But I am just not sure if I got a faulty piece or what. Since even the lower end lumia 640 was giving me lte in my office building. I am not sure if I should just return and get another piece or just return it for this issue.
Any help is much appreciated..

There are several good apps on Play that show you cell signal strengths and such. Do a search in Play for "cell signal info" and try one of those apps. It will at least give you a place to start and a comparison tool to compare phones.
Sent from my SM-T530NU using XDA-Developers mobile app

I own a G3 and a Moto X Pure, I am on AT&T and have noticed the past few days LTE seems very... umm, weak I guess... at least in the Minneapolis/St Paul area, and my phone was falling back to HSPA+ way more often than "normal" this week (I travel here every week). I thought I was crazy but maybe there is more too it than that. I do know that AT&T has been doing lots of upgrades recently and rolling out LTE-A, or at least some kind of LTE upgrade, in some areas. Back home my LTE speeds consistenyl went from 20Mbps to 70Mbps down and 5Mbps to 25Mbps up in the last couple of weeks.
Best thing to do would be get a signal strength app, like LTE Discovery or Network Signal Info, and compare it to another phone on the same carrier in the same area and band (LTE Discovery will tell you the LTE Band you are using). Remember that not all phones report it the same, it can be wildly different, but it might give you some insight.
My point is, it may not be your hardware... and Moto's in general are known for really good signal reception. Just do some due diligence before returning it, but if you feel it is hardware, but all means exchange it.

thanks guys..will try it out..

Maybe I am being paranoid, but sometimes I wonder if cell carriers some how optimize their LTE signal to work better with their own phones. I have noticed this on T-Mobile when I always seem to get a stronger signal with a T-Mobile branded phone than with a third party unlocked device.

heap1 said:
Maybe I am being paranoid, but sometimes I wonder if cell carriers some how optimize their LTE signal to work better with their own phones. I have noticed this on T-Mobile when I always seem to get a stronger signal with a T-Mobile branded phone than with a third party unlocked device.
Click to expand...
Click to collapse
LOL... No, carriers have the ROM modified to make the icon show more bars on their subsidized phones. They can't actually throttle 3rd party phones on the same plan as a carrier branded ones, legally at least.
Sent from my Motorola XT1575 using XDA Labs

acejavelin said:
LOL... No, carriers have the ROM modified to make the icon show more bars on their subsidized phones. They can't actually throttle 3rd party phones on the same plan as a carrier branded ones, legally at least.
Sent from my Motorola XT1575 using XDA Labs
Click to expand...
Click to collapse
That's what I thought., although I still wonder why I usually get a better LTE signal with T-Mobile branded phones. This seems to be especially noticeable since I have upgraded to Marshmallow. Recently, I have or have owned a T-Mobile LG G4, an LG G3, an Axon Pro, and a Moto X Pure. As a rule I have noticed the signal strength being stronger on the T-Mobile branded phones.

heap1 said:
That's what I thought., although I still wonder why I usually get a better LTE signal with T-Mobile branded phones. This seems to be especially noticeable since I have upgraded to Marshmallow. Recently, I have or have owned a T-Mobile LG G4, an LG G3, an Axon Pro, and a Moto X Pure. As a rule I have noticed the signal strength being stronger on the T-Mobile branded phones.
Click to expand...
Click to collapse
Actual signal strength or the icon? LTE Discovery usually shows the truth...
Sent from my XT1575 using Tapatalk

This is based on readings from LTE Discovery, not the number of bars the phone is displaying. I suppose you could also come to the conclusion that LG phones have a stronger radio signal than other phones.

I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?
kevin347 said:
Hello,
I bought the unlocked Moto G4 from best buy last week to use with ATT. I started the phone initially without any sim card in it. Next time i restarted i put in the sim card and it detected as att sim card and everything seems to work until when I notice that when i am in my office building I only see H and not 4G LTE. I had Nokia 640 earlier which was ATT go phone and i was getting 4G LTE on it in my office building. And I have also got LTE earlier on other phone in same building. I checked the APN settings and they looked ok since I am getting 4G LTE at most of the places. chatted/talked to ATT and they are of no help, they are saying that since its not ATT and unlocked phone, there is no guarantee that you will get lte everywhere and may be the antenna could be weak on the phone. But I am just not sure if I got a faulty piece or what. Since even the lower end lumia 640 was giving me lte in my office building. I am not sure if I should just return and get another piece or just return it for this issue.
Any help is much appreciated..
Click to expand...
Click to collapse

AlexanderJohn said:
I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?
Click to expand...
Click to collapse
Yeah well I ended up keeping the phone. Someone else in the same building also reported lower quality signal with even Iphone and moto g4, all other areas we are getting lte so guess, i took my chances.

AlexanderJohn said:
I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?
Click to expand...
Click to collapse
Using "nxtgenphone" APN? Sometimes LTE doesn't work unless you do
Sent from my Motorola XT1575 using XDA Labs

I ended up calling att and they provisioned my line for lte. Fixed both phones.
Sent from my SM-N900V using Tapatalk

Horrible signal new S10+ on sprint

Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device

My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
Sent from my SM-G975U using Tapatalk

Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.

dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
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Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
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Click to collapse
johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk
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I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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Click to collapse
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.

winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
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They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
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Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/

Strange I get signal better than I did on my note 9

Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet

dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
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Click to collapse
I have the sprint version purchased from S

Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.