Database Users

Nexus 4 drops all service when entering HSPA+ area

Hey guys lurker here finally registering to get some help.
I have a nexus 4 with T-Mobile. I bought it unlocked through Google and have it on the same plan I had my G2 on.
My problem is every time I get into a HSPA area my service just drops. Like completely drops. I cannot even make a call. It will come on then off then on then off. It makes the phone useless. When I'm on edge it's perfectly fine.
I went to T Mobile and got a brand new sim car and that did not help my problem.
Much appreciated any help I can get.

Factory reset first and see what happens.
Sent from my Nexus 4 using xda premium

Ok

CobieS said:
Hey guys lurker here finally registering to get some help.
I have a nexus 4 with T-Mobile. I bought it unlocked through Google and have it on the same plan I had my G2 on.
My problem is every time I get into a HSPA area my service just drops. Like completely drops. I cannot even make a call. It will come on then off then on then off. It makes the phone useless. When I'm on edge it's perfectly fine.
I went to T Mobile and got a brand new sim car and that did not help my problem.
Much appreciated any help I can get.
Click to expand...
Click to collapse
That happens when the radio on the N4 switches between 3G and HSPA doing a factory reset won't affect the radio. In other words its the carrier coverage in your area. Try Straight Talk with At&t
Sent from my Nexus 4 using Tapatalk 2

Never had this problem with my g2
Sent from my Nexus 4 using Tapatalk 2

I've got a Nexus 4 on AT&T and i've got HSPA (no +, i've checked in settings). It seems when my phone switches between towers i lose service until i go in and select AT&T from a list of available networks. On other phones in this area i always have Tmobile and AT&T, but with this one i'm getting two AT&T's. I usually select AT&T, but the last few days i've tried selecting "automatically select network." It doesnt appear to have made any changes. Just wanted to see if anyone had any ideas before i factory reset this bad boy.

Factory reset, reflash of the stock ROM using the nexus toolkit, unroot and custom Roms cm10 and paranoid android. Nothing has helped my issue. I have the LTE plan and the WAP APN gives me hspa+. Still getting a signal drop every time I move more than a mile or so.
Sent from my Nexus 7 using Tapatalk 2

Doubt anyone is even watching this, but i called google and the rep says it sounds like a hardware issue. Getting a warranty replacement.

Jrob2k said:
Doubt anyone is even watching this, but i called google and the rep says it sounds like a hardware issue. Getting a warranty replacement.
Click to expand...
Click to collapse
I'm having this exact setting did a replacement help you at all?

i9505G - Google Edition on AT&T -- LTE Working?

The title almost says it all.
Anybody out there with the Google edition running on AT&T have LTE speeds working?
Here in the Atlanta metro area, we are supposed to have LTE on AT&T, but the phone HSPA connects with only about 1Mb down and 0.1Mb up speed tests
How do we make sure the phone is ready to work on AT&T LTE? AT&T rep says "check settings" ..... ummmmmmm she probably has an iPhone.

Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.

I've used this app in the past on AOSP roms and such, and it works great.
https://play.google.com/store/apps/details?id=com.tweakker

ack154 said:
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
Click to expand...
Click to collapse
AT&T is telling me they can not add me to the LTE plan b/c the device is unlocked.

readonlyaccess said:
AT&T is telling me they can not add me to the LTE plan b/c the device is unlocked.
Click to expand...
Click to collapse
That's a load of ****. Did you call or go to a store? I suggest going to a store. And if you can, make sure its a proper corporate store (and not a random reseller or something).

Mine works fine on T-Mobile LTE. As understand at&t and T-Mobile use the same AWS technology for LTE, just different spectrum.
Sent from my GT-I9505G using xda app-developers app

Sorry, not in Atlanta. But, here in Hawaii I've got LTE on AT&T. It even shows the LTE next to the signal bars.

jodvova said:
Mine works fine on T-Mobile LTE. As understand at&t and T-Mobile use the same AWS technology for LTE, just different spectrum.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
Did you just swap your sim from one phone to another?
I am curious because on another forum LTE is not working.
Your phone has the LTE icon in the status bar?
thanks

Had the same issue yesterday when I received the phone. Spent an hour at the att store swapping Sim cards, changing imei numbers and trying different apns. Finally did a factory reset and it worked. We felt stupid. Not sure if thats the case with yours but give it a try.
EDIT
Also came across another thread with the same issue and another person said they had to change the IMEI on the account to a demo model. We also did the same with mine just before the reset. Here's the quoted text.
Solved. I went to the ATT store copied down the IMEI of a demo LTE phone. Called support, gave them the IMEI and that allowed them to add an LTE plan.
Click to expand...
Click to collapse

spridell said:
Did you just swap your sim from one phone to another?
I am curious because on another forum LTE is not working.
Your phone has the LTE icon in the status bar?
thanks
Click to expand...
Click to collapse
Yes I just swapped the sim and it works.
I do have LTE sign in the right top of the screen.
I have $60 prepaid plan (no contract) with T-Mobile.
Sent from my GT-I9505G using xda app-developers app

jodvova said:
Yes I just swapped the sim and it works.
I do have LTE sign in the right top screen.
I do have $60 prepaid plan with T-Mobile.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
Thanks for the response
I have the same plan and want to do the same thing. Just wanted to make sure that it works.

gruuvin said:
The title almost says it all.
Anybody out there with the Google edition running on AT&T have LTE speeds working?
Here in the Atlanta metro area, we are supposed to have LTE on AT&T, but the phone HSPA connects with only about 1Mb down and 0.1Mb up speed tests
How do we make sure the phone is ready to work on AT&T LTE? AT&T rep says "check settings" ..... ummmmmmm she probably has an iPhone.
Click to expand...
Click to collapse
Go to this thread and try this method to get LTE back.
http://forum.xda-developers.com/showthread.php?t=2356483
Cheers

ack154 said:
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
Click to expand...
Click to collapse
Thanks everybody for the replies.
We tried all sorts of APN settings, but there seems to be a larger issue here causing problems on many or all Google Edition S4 phones on AT&T's network, and that is the IMEI numbers of these Google Edition phones register with AT&T as not supporting LTE and therefore AT&T's data plan doesn't have LTE enabled for those devices. Many owners of Google Edition phones are having this issue, and are solving it by getting the IMEI number in the system to register as a demo with slightly different numbers. Not all people with Google Edition phones are having this issue, because they are just using a SIM card from a previous AT&T phone that was already properly registered with LTE capabilities.
Seems like AT&T just isn't ready for these new Google Edition phones, and the customer service reps are not usually tech. savvy enough to figure this out.
I might add that I myself am on the T-Mobile network (this post was for my friend on AT&T), and I generally get LTE speeds in excess of 30Mb down and 20Mb up here at work where I get 3 out of 4 bars of signal. In the AT&T store nearby, I got 2/4 bars signal and my speed tests still beat the pants off the demo model AT&T had, which got 3/4 bars signal. I say this because I am paying only $100/month for unlimited everything on TWO 4GLTE phones with T-Mobile, while my wife was paying $120/month for the same with AT&T for only ONE phone. The way AT&T garners exclusive deals on phone model variants that we should all be able to purchase and jacks up the prices of service to double that of the competitors, it's time for people to jump ship and force them to become more competitive.

gruuvin said:
Many owners of Google Edition phones are having this issue, and are solving it by getting the IMEI number in the system to register as a demo with slightly different numbers. Not all people with Google Edition phones are having this issue, because they are just using a SIM card from a previous AT&T phone that was already properly registered with LTE capabilities.
Seems like AT&T just isn't ready for these new Google Edition phones, and the customer service reps are not usually tech. savvy enough to figure this out.
Click to expand...
Click to collapse
I'm in the same boat. My previous phone (Galaxy Nexus) was not LTE-capable, so after getting a new SIM card for my new i9505g, it's only connecting at HSPA speed. Online chat with AT&T rep wasn't very fruitful. They are saying that the phone is showing up as "unrecognized device" and is causing the issue, and there's nothing they can do about that.
I am about to take a trip to an actual store to see if they have more knowledgeable staff there. Any tips or tricks (or super-secret handshakes) I should know about while talking to them?

Chahk said:
I'm in the same boat. My previous phone (Galaxy Nexus) was not LTE-capable, so after getting a new SIM card for my new i9505g, it's only connecting at HSPA speed. Online chat with AT&T rep wasn't very fruitful. They are saying that the phone is showing up as "unrecognized device" and is causing the issue, and there's nothing they can do about that.
I am about to take a trip to an actual store to see if they have more knowledgeable staff there. Any tips or tricks (or super-secret handshakes) I should know about while talking to them?
Click to expand...
Click to collapse
Yeah put your sim in an LTE capable att device, have them add the imei and you'll get the LTE plan. You should be good after that. Othwerwise, have them add a dummy imei or one from a display phone. Good luck at the store as this will probably blow their mind.:good:

cdd543 said:
Yeah put your sim in an LTE capable att device, have them add the imei and you'll get the LTE plan. You should be good after that. Othwerwise, have them add a dummy imei or one from a display phone. Good luck at the store as this will probably blow their mind.:good:
Click to expand...
Click to collapse
Thanks for the tips!
It went surprisingly well. The rep knew exactly what the problem was (he figured it was a phone shipped from overseas) and went the dummy IMEI route. Within 10 minutes I had LTE.

Nice one. Glad you got someone that knew what's up!
Sent from my GT-I9505G using Tapatalk 2

finally got LTE on AT&T
Hey all! I have been scouring the internet trying to get my LTE to work for the past two days I have used every APN I could find as well as downloaded ther notification toggle app to try to enable LTE.
at one point I did have a LTE data plan but I guess not anymore...
anyways I went on the my att.com account and I somehow got to two different technical support chat windows. The first time I gave him my real IMEI# from my I9505G and he couldn't add the LTE plan because it was not recognized as an ATT phone. I then got a friends ATT phone she is no longer using that has/had LTE on it and after telling me it didn't work, then finally on the third time using 'technical support' she didn't ask for any IMEI number at all just told me it worked.
(I think it was the live chat I found on the support section of my AT&T or something) I am only mentioning this because of the three times I was on live chat I got one texct survey this morning (I was on live chat last night 3x)
I gave all 1's out of 10 (worst possible) but mentioned the chat person was friendly and that I was just unhappy with AT&T.
AT&T then called me this afternoon about the survey and asked if I wanted them to fix the issue..... Was this a real question?
I said yes and now I have LTE working great using the default phone APN that was on the phone from the factory.
Hope this helps some ATT users!!!

Nice minimalistic home screen you have.
Sent from my GT-I9505G using xda app-developers app

jodvova said:
Nice minimalistic home screen you have.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
haha I just went to a screen that was empty

cannot get 4g on at&T with my nexus 6p?

I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.

Jcomstock said:
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Click to expand...
Click to collapse
Probably a hardware issue but I would do a full reset and try again, if that fails contact their support for RMA

That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.

Jcomstock said:
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Click to expand...
Click to collapse
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.

Do you mean "4g" or LTE because 4g will display as H on this phone?

When I went to AT&T they had to tweak my settings so my apn is set to ATT phone not ATT WAP and I get lte now. You might have to go into a store and have them tweak it for you. At first it shows H but it switches over to lte. I hope this helps you some.

BRYCEFISHER said:
Do you mean "4g" or LTE because 4g will display as H on this phone?
Click to expand...
Click to collapse
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.

dligon said:
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Click to expand...
Click to collapse
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.

Jcomstock said:
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Click to expand...
Click to collapse
You really need to look at your APN and make sure it's ATT phone like Nexus4to6p said. Post a shot of your APN settings here.

For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.

aw1974 said:
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
Click to expand...
Click to collapse
Page down to the section called Correct Data settings and click on Android Devices and change you APN to what they show.
https://www.att.com/esupport/article.html#!/wireless/KB424489?source=redirect

Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
My 6p specifically says 3g, H and lte I was recently on the Moto x pure that had the same settings. Haven't seen the h+ logo in a long time.

it's probably just a provisioning issue if it's not APN related like others have stated.

Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
H displayed for hspa+

I am sure you must have figured it out by now but just throwing it out there in case it helps.
If you simply took out your SIM card from old phone and put it in N6P (not that there is anything is wrong with that) take your phone and SIM card to AT&T ask them to add your phone (IMEI) and activate LTE on this IMEI. Unless something is wrong with your phone hardware wise, this should do it. Try it, you might get lucky and don't have to send your phone back.

I have the same issue and I've tried A few different APN's. Still on H no matter what APN I use. However, what could be wrong is that when I got my 6P I took my SIM card out of my Note 3, had an AT&T store cut it to Nano size so it would fit the 6P ( They were out of SIM cards that day) and went on my way. I later noticed that I only get H anywhere I go. Called AT&T and they said that the IMEI was updated on my account but the SIM card might be damaged from the store cutting it and to go get a new Nano SIM card. (Free at official AT&T stores) So I'm off to try that and I'll report back and see if that solves the issue. I'm rooted on PureNexus ROM and ElementalX Kernel as well.

Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?

AdidasNYR said:
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
Click to expand...
Click to collapse
Well that would be cool if that's all it is! I'm coming from the Samsung Galaxy Note 3.

I promise you that is all this is. I came from an ATT branded note 3 as well. Think about it, your old note never said 3g, because your 3g would show as 4G and when you had LTE it would say 4gLTE. You guys are getting the same exact connection as you used to. Its just the way its displayed to you.
---------- Post added at 11:55 PM ---------- Previous post was at 11:42 PM ----------
http://www.engadget.com/2012/03/14/faux-g-ios-5-1s-4g-indicator-is-the-tip-of-a-standards-icebe/

Oh Ok. So if 4g is shown as H then what does 4G LTE show as? H+? Is there a way to change it with PureNexus Rom, ElementalX Kernel , or Exposed Modules to what I'm use to seeing? Old habits die hard.

Please comment on AT&T compatibility

Is anyone using this phone with AT&T?
Currently, the OnePlus 3 IMEI is not registering with AT&T as an LTE device. As a result, the phone only connects to H if the IMEI is updated on AT&T's end.
I am hoping this is not the case with this phone. I pick mine up from Best Buy tomorrow.

My Alcatel idol 3 was the same way. I called att and had them update their system with my imie on my account.
Sent from my 6045I using XDA Premium HD app

Recon Freak said:
My Alcatel idol 3 was the same way. I called att and had them update their system with my imie on my account.
Sent from my 6045I using XDA Premium HD app
Click to expand...
Click to collapse
So you're saying your idol 3 was only receiving H once the IMEI was updated in the system?

I had problems dropping all data connection. Called tech support did the usual reboot and all that crap. Then they manually updated my imie after explaining it was an unlocked device not purchased from them.
Sent from my 6045I using XDA Premium HD app

Looks like I'll play it safe and not say anything to AT&T then. Unfortunate they have to be so difficult when using unlocked devices.

AT&T and Axon 7 works ... for me

biglilsteve said:
Looks like I'll play it safe and not say anything to AT&T then. Unfortunate they have to be so difficult when using unlocked devices.
Click to expand...
Click to collapse
I think you may have misunderstood. I was having issues before I called them. They solved the problem for me I'm pretty sure.

itsmeinarizona said:
AT&T and Axon 7 works ... for me
Click to expand...
Click to collapse
Mine works as intended as well!

Recon Freak said:
I think you may have misunderstood. I was having issues before I called them. They solved the problem for me I'm pretty sure.
Click to expand...
Click to collapse
Thank you!
scottbronder said:
Mine works as intended as well!
Click to expand...
Click to collapse
Did you call AT&T and update the IMEI? Or did the you just insert the sim and use the phone?

I inserted the card when I received the device. I called them a couple days later after the dropping data connection issue.
Sent from my 6045I using XDA Premium HD app

Works perfectly for me, but I have a BYOD SIM, not a SIM taken from a contract phone. Put in my SIM before first boot of the phone. LTE immediately.

I'm on At&t and have no problems with LTE.
When I'm at work, my signal bars only show 2 bars whereas before, I had full bars...But my speed is better in that same area. I realize At&t branded phones sometimes make it appear to be a stronger connection, so this is probably "actual" signal. At home, I normally only have 1-2 bars, I have a steady 2 bars and better reception - even in the back of my house, where I usually drop signal on most of my past phones.
Also, I never have any issues with At&t when I want to register a new IEMI on my account, even though it still shows I'm making payments on an HTC M9 I got about a year ago. I've had about 6 or 7 phones in that time, they haven't said anything yet.

Recon Freak said:
I inserted the card when I received the device. I called them a couple days later after the dropping data connection issue.
Sent from my 6045I using XDA Premium HD app
Click to expand...
Click to collapse
celticchrys said:
Works perfectly for me, but I have a BYOD SIM, not a SIM taken from a contract phone. Put in my SIM before first boot of the phone. LTE immediately.
Click to expand...
Click to collapse
tele_jas said:
I'm on At&t and have no problems with LTE.
When I'm at work, my signal bars only show 2 bars whereas before, I had full bars...But my speed is better in that same area. I realize At&t branded phones sometimes make it appear to be a stronger connection, so this is probably "actual" signal. At home, I normally only have 1-2 bars, I have a steady 2 bars and better reception - even in the back of my house, where I usually drop signal on most of my past phones.
Also, I never have any issues with At&t when I want to register a new IEMI on my account, even though it still shows I'm making payments on an HTC M9 I got about a year ago. I've had about 6 or 7 phones in that time, they haven't said anything yet.
Click to expand...
Click to collapse
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?

biglilsteve said:
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?
Click to expand...
Click to collapse
Isn't 4G another name for LTE ?

djona12 said:
Isn't 4G another name for LTE ?
Click to expand...
Click to collapse
Back in 2011-2012 in the US, AT&T and T-Mobile began marketing HSPA+ (which is technically a 3G technology) as "4G" in order to compete with carriers (Verizon, MetroPCS) that were rolling out actual LTE. They've both since rolled out LTE, marketed as "4G LTE", but keep referring to HSPA+ as "4G".

Oh i see... Thanks.
Here it's not like that. HSPA+ is branded 3G+ and LTE is either LTE or 4G

I'll have to drop by the ATT store this morning and see what they can do. Maybe a new SIM will help.

biglilsteve said:
Thanks for your responses. I just got the phone this evening. Pulled the SIM from my OP3 and placed in the A7 prior to first boot. It immediately connected to LTE upon first boot.
However, once I rebooted my phone I lost connectivity to LTE. Only receiving "4G" now. What gives?? Have you all been able to maintain LTE connectivity across reboots?
Click to expand...
Click to collapse
On AT&T, LTE persists after reboot for me.

I stopped by the ATT store this morning and had a new SIM provisioned. When they used the A7's IMEI, I didn't get any data service. I had them re-enter the IMEI from my Nexus 6 and the phone works perfectly fine now...even after reboots.

Horrible signal new S10+ on sprint

Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
Click to expand...
Click to collapse
i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device

My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
Sent from my SM-G975U using Tapatalk

Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.

dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
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Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk
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I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.

winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
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They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
Sent from my SM-G975U using Tapatalk

Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/

Strange I get signal better than I did on my note 9

Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet

dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
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I have the sprint version purchased from S

Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.