So I've been disappointed with the network speed of my G2, and I confirmed with T-Mobile's coverage map that HSPA+ is live in my town. Went online and chatted with TMO's customer service (which is always great IMO), and he said I need to replace my old sim card with a free new one that is 3G/4G compatible. He put a note on my account and said I just need to stop by one of their stores to switch it out! Going on my lunch break today. Geez, I've had the phone for over a month and this was the problem all along. Will update later, hope this helps anyone in the same boat.
Hey Keith,
Dude the SIM card won't do a thing....They told me the same thing, and it actually made my speed slower the first few days...
As for the HSPA+ speeds, it seems there is a bug witht eh G2. Thesre are other posts in this forum that talk about waiting for another OTA to fix that maybe by the end of the month, maybe Dec. Once the my4g came out it was evident that the G2 was not hitting the speeds available.
I usually get about 2.5 Mbps, but have hit ocasionally the 4's, and once 6 point something...
Hope it helps.
Crey, that sucks but I'm going to try the new simcard anyway
Sent from my T-Mobile G2 using XDA App
Sim card has nothing to do with your hspa speeds. All your sim card does is let the phone know your info. It doesn't control / affect your 3g / hspa speeds. Go for it though. If that makes you feel comfortable its worth the shot then. Just letting you know so you won't be disappointed in the end. Gl bro.
[G2/HTC Vision]
Yeah, I went into the store a few days after getting the phone to get my sim replaced. For some reason whenever I buy a new phone they always take the new sim out of the box and put it behind their counter and take my old sim and put it in the new phone. Hopefully the new sim they gave me is the latest and greatest. Anyone know what the new sims look like?
KeithRVA said:
So I've been disappointed with the network speed of my G2, and I confirmed with T-Mobile's coverage map that HSPA+ is live in my town. Went online and chatted with TMO's customer service (which is always great IMO), and he said I need to replace my old sim card with a free new one that is 3G/4G compatible. He put a note on my account and said I just need to stop by one of their stores to switch it out! Going on my lunch break today. Geez, I've had the phone for over a month and this was the problem all along. Will update later, hope this helps anyone in the same boat.
Click to expand...
Click to collapse
Sent from my T-Mobile G2 using XDA App
luis86dr said:
Sim card has nothing to do with your hspa speeds. All your sim card does is let the phone know your info. It doesn't control / affect your 3g / hspa speeds. Go for it though. If that makes you feel comfortable its worth the shot then. Just letting you know so you won't be disappointed in the end. Gl bro.
[G2/HTC Vision]
Click to expand...
Click to collapse
The TMo rep is full of it then. He said I was getting a "new 3G/4G compatible simcard". Well, it's worth a shot but I'll know not to take the card back if it doesn't work.
Can't remember his name, but there was a user who commented on a previous post similar to this. His sim card was about 8 years old and he was hitting about 7 mb/s with hspa. I think its just your area. I inserted the sim that came with the phone and I get crappy hspa speeds. My area isn't fully supported. I top out at 3.5 mb/s. So its all depending on your area bro. Give it time. Hspa will expand more. Its brand new.
[G2/HTC Vision]
While it won't do much for speeds, getting a new UICC SIM is good as the older sim cars are running into what is known as ' sim exhaustion' from reaching their registration limit (90,000 times) while this may seem like a lot, it doesn't take much with the newer 3G/HSPA towers.
Each time you enter the radius of a new tower, your device registers to it (basic description) - your phone does this a lot each day, especially if you travel a good deal.
The new UICC sim cards do not have a registration limit, and do not reach exhaustion. They are marked on one side of the sim by the numbers TM 9073. If you don't see that, your sim isn't UICC.
Sent from my T-Mobile G2 using XDA App
Got my new simcard, it does have the TM9073 marking, and the gold contact area on the back looks different, its smaller. Ran a speedtest inside the T-Mobile store and got 4mbp down and 3mbp up. Not great but better than I ever got with my old simcard. Back inside my office I ran speedtest again and it was the same as before, a crappy 1.30mbp down and a little better 1.5mbp up. But still a little boost from the old card. Guess it's worth it to get a new free simcard if you have an old one.
If you can get a new SIM card, it'll be worth it. Though I doubt it will have any influence on network speed, I know I had to get a new one. Mine was running on seven years old!
Sent from my T-Mobile G2 using XDA App
After reading this thread, I called T-Mo as well and the 2nd tech i talked to saw that I had the old G1 card in my phone and arranged a free one to be picked up at a local store (this after the first time i called was told that it was the cookies in my browser causing the internet speed to be slow and wanted to remotely delete them (they can do that?) I was like WHOA!!! I LIKE MY COOKIES!! she then told me it was because i needed to pull the battery once a week and because i had not been doing that, that also was causing the slow data..lol hung up on her and called back) even though i didn't see any increase in my office, i did see an increase on the street..nyc.
Related
So after having problems with the new Radio i called up t mobile to just give them BS and they were like maybe it is your 7 year old SIM card causing you the problems. I didn't think it mattered that much at all. So they told me to go get a new SIM card in the store. Free of charge. After getting the new SIM card, i have full 3G all the time no matter where i am at in the twin cities in MN. Not sure why the new SIM card fixed it but it did.
Thats cool. I had the same problem with my g1 the sim just died 2 nights ago. I went into the store they told me $20. But I had 2 old sim cards at home. I called them up actived it and it was free
Wow, that is one old sim card...I didn't even know tmobile has been in the usa that long. Mine is 3 years old and has not had any 3G issues.
well i have been with t-mobile since they were called voicestream. which if i remember right means i have been with them for over 7 years now.
Prod1702 said:
So after having problems with the new Radio i called up t mobile to just give them BS and they were like maybe it is your 7 year old SIM card causing you the problems. I didn't think it mattered that much at all. So they told me to go get a new SIM card in the store. Free of charge. After getting the new SIM card, i have full 3G all the time no matter where i am at in the twin cities in MN. Not sure why the new SIM card fixed it but it did.
Click to expand...
Click to collapse
In general, the SIM card does very little, but it does have some info on it, and so forth. ie, AT&T 3G only works if you have an AT&T 3G sim card... I do not know the technical reasons behind it, but old sim cards can cause issues, especially with 3G.
I too have been with them for 7 years now, and I get 3G. But now I am wondering if I'm not getting it in certain areas, or getting less than perfect connection because of my old sim card?
Prod1702 said:
well i have been with t-mobile since they were called voicestream. which if i remember right means i have been with them for over 7 years now.
Click to expand...
Click to collapse
I have been, too. And it's really annoying that it says "Vstream" in the carrier field on the lock screen...
Does yours do that?
My last two phones (SE P900 and SE P1i) both were smart enough to pull the actual carrier information and displayed T-Mobile (or whoever I was roaming on)... how can this phone not see that?
I've been pulling my hair out trying to figure out what file in the ROM translates the carrier info to the text.. where the hell does it pull that from?
I'm assuming if I go over to Tmobile I can get a new SIM that will have the proper carrier info, but... hell... I'm lazy and I'm not having any 3G issues... and I dont' want them to charge me.
Any ideas? So far you're the only other person I've seen that's also been a Vstream member.
Oh and.. yes... I started with Voice Stream by importing the very first color phone (AFAIK).. the SE T68i. I bought it in spring 2002 right when it came out http://www.phonescoop.com/phones/phone.php?p=116
So... I've had this sim card for just shy of 8 years.
mikebeatrice said:
I have been, too. And it's really annoying that it says "Vstream" in the carrier field on the lock screen...
Does yours do that?
My last two phones (SE P900 and SE P1i) both were smart enough to pull the actual carrier information and displayed T-Mobile (or whoever I was roaming on)... how can this phone not see that?
I've been pulling my hair out trying to figure out what file in the ROM translates the carrier info to the text.. where the hell does it pull that from?
I'm assuming if I go over to Tmobile I can get a new SIM that will have the proper carrier info, but... hell... I'm lazy and I'm not having any 3G issues... and I dont' want them to charge me.
Any ideas? So far you're the only other person I've seen that's also been a Vstream member.
Oh and.. yes... I started with Voice Stream by importing the very first color phone (AFAIK).. the SE T68i. I bought it in spring 2002 right when it came out http://www.phonescoop.com/phones/phone.php?p=116
So... I've had this sim card for just shy of 8 years.
Click to expand...
Click to collapse
Holy Crap I remember that phone!
pjcforpres said:
In general, the SIM card does very little, but it does have some info on it, and so forth. ie, AT&T 3G only works if you have an AT&T 3G sim card... I do not know the technical reasons behind it, but old sim cards can cause issues, especially with 3G.
Click to expand...
Click to collapse
I can tell you that you don't need a "3G" USIM to use the AT&T UMTS network. They way you're supposed to build a 3g network is by requiring 64K or better encryption on SIM cards. 2G Sims are 32K. AT&T, being the lazy cheapskates they are hacked it into their deployment so that they didn't have to give everyone new cards. It's stupid because they tell all their front line staff to give people new cards anyway.
In my years working for them, I can count on one hand the number of people who have had 3G issues "caused" by a 2G card. In all of those cases it was probably a coincidence. I. Fact I never had any reception issue fixed by a new card. OTA updates? Yes, of course. You don't need to waste your time fetching a new card. Just a phone call and it's done.
So if you're concerned, have a customer service agent update your SIM profile. A new card is a waste of time, the only time you might see a benefit is when changing a card triggers the OTA sim update.
ATnTdude said:
I can tell you that you don't need a "3G" USIM to use the AT&T UMTS network. They way you're supposed to build a 3g network is by requiring 64K or better encryption on SIM cards. 2G Sims are 32K. AT&T, being the lazy cheapskates they are hacked it into their deployment so that they didn't have to give everyone new cards. It's stupid because they tell all their front line staff to give people new cards anyway.
In my years working for them, I can count on one hand the number of people who have had 3G issues "caused" by a 2G card. In all of those cases it was probably a coincidence. I. Fact I never had any reception issue fixed by a new card. OTA updates? Yes, of course. You don't need to waste your time fetching a new card. Just a phone call and it's done.
So if you're concerned, have a customer service agent update your SIM profile. A new card is a waste of time, the only time you might see a benefit is when changing a card triggers the OTA sim update.
Click to expand...
Click to collapse
Interesting... I know that SIMs very rarely are the true source, and the only time I had heard of it being so was when people had a 2G SIM when using a 3G device; ie the 32K versus 64K encryption. I thought there was no way around it, for technical reasons beyond my knowledge base. My limited understanding was that the 32K SIMs were missing certain technical protocol for a 3G network to recognize them as part of the 3G network, essentially.
I work for a carrier, btw, and am one of the few sales agents in my area that even knows how to refresh services and what not... actually, I used to have to call up CS and explain to them what needed to be done until my manager gave me the power to do it myself.
pjcforpres said:
Interesting... I know that SIMs very rarely are the true source, and the only time I had heard of it being so was when people had a 2G SIM when using a 3G device; ie the 32K versus 64K encryption. I thought there was no way around it, for technical reasons beyond my knowledge base. My limited understanding was that the 32K SIMs were missing certain technical protocol for a 3G network to recognize them as part of the 3G network, essentially.
I work for a carrier, btw, and am one of the few sales agents in my area that even knows how to refresh services and what not... actually, I used to have to call up CS and explain to them what needed to be done until my manager gave me the power to do it myself.
Click to expand...
Click to collapse
I stopped in Tmobile today and they replaced my SIM for free since it was nearly 8 years old (and was saying Vstream, which was annoying). Pretty sure it was a 32k sim. I didn't think I was having 3G/2G connectivity issues, but I'm pretty sure after I got the new SIM in there it started locking onto 3G signals faster and stays there steadily. I noticed it mainly on my train ride home where I would regularly drop to 2G... seemed like it didn't happen nearly as much.
mikebeatrice said:
... Oh and.. yes... I started with Voice Stream by importing the very first color phone (AFAIK).. the SE T68i. I bought it in spring 2002 right when it came out http://www.phonescoop.com/phones/phone.php?p=116
So... I've had this sim card for just shy of 8 years.
Click to expand...
Click to collapse
Off-topic but LOL. SE T68i... I still have mine as a "backup" phone (SIM unlocked). It's small and it still works... Was actually a great phone.
Cheers,
Kermee
Kermee said:
Off-topic but LOL. SE T68i... I still have mine as a "backup" phone (SIM unlocked). It's small and it still works... Was actually a great phone.
Cheers,
Kermee
Click to expand...
Click to collapse
I gave mine to my friend when I picked up the P900. He's gone through another phone since then (treo 650... he managed to put it in the clothes washer within 6 months of getting it) and is now back on the T68i.
Those SE phones are REALLY solid. I've always had a great experience with them, I just got sick of importing them to the US (and in the case of the P1i, not working on Tmob's 3G network.. bastard)... of course they announce the X10 coming to the US on Tmob like a week after I get the Nexus... ah well.
But.. yea.. T68i... one tough little bastard of a phone. The original battery is finally starting to not hold as good of a charge. Not too shabby for an 8 year old phone that's been used almost every day.
Before i even bought this phone i called att and asked point blank if i bought this phone would faster data speeds? The person "said" she looked at a map and said i was in hspda coverage speeds area. So i bought the attic about 10 days ago and since then I have gotten horrible data download speeds. I talked to att and even went into the store again asking about their supposed hspda/ higher data speed network, and got every response from " yourselves need to change to a 4g sim card", to "there is no point at all to buy a hspda/4g phone right no matter where you are". But iam getting pretty much the same data speeds as my tilt2. So the last time I went to the store they said that only the 4g phones, inspire, iphone 4, and the attic could get the higher hspda/4g data speeds, so I thought maybe it is guess worth it if later I will get higer data speeds, because it is a pretty nice phone, ill give it that. But I aS looking at the specs of the htc tilt 2, and it says it also supports HSPDA speeds. I think now I have pretty much heard every lie att can tell someone.!
Sent from my MB860 using XDA App
RPK925 said:
Before i even bought this phone i called att and asked point blank if i bought this phone would faster data speeds? The person "said" she looked at a map and said i was in hspda coverage speeds area. So i bought the attic about 10 days ago and since then I have gotten horrible data download speeds. I talked to att and even went into the store again asking about their supposed hspda/ higher data speed network, and got every response from " yourselves need to change to a 4g sim card", to "there is no point at all to buy a hspda/4g phone right no matter where you are". But iam getting pretty much the same data speeds as my tilt2. So the last time I went to the store they said that only the 4g phones, inspire, iphone 4, and the attic could get the higher hspda/4g data speeds, so I thought maybe it is guess worth it if later I will get higer data speeds, because it is a pretty nice phone, ill give it that. But I aS looking at the specs of the htc tilt 2, and it says it also supports HSPDA speeds. I think now I have pretty much heard every lie att can tell someone.!
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Spell check would have made that easier to read.
I agree... I had a hard time trying to understand the OP...
That said, keep in mind that there are many factors that affect DL speeds... your location, the time of day, the alignment of Jupiter and Mars (LOL), etc... Also there is another post where ATT admits to having the HSUPA disabled right now and that they will turn it on in the future, whatever that means... Taking that into account, perhaps you're in an area where they are still attempting to upgrade HSDPA speeds and haven't even started the backhaul crap. I dunno.
If you aren't happy with the phone send it back before it's too late. If you are happy with it EXCEPT the DL speed, maybe its the phone... Do you have an ATT store you can go to and compare your unit with a display unit to determine? Take all this with a grain of salt; I'm usually full of it. Good luck.
Don
Chatted with some tmobile agent online today. Regarding the gps issue, he suggested I replace my sim card because the one I have right now is 2G. Whatever the hell that means. Apparently it's a new trouble shooting step now. I can replace it for free at a tmobile store. Question is, it sounds like fresh dung. Has anyone else tried this?
Sent from my T959 using XDA App
sam-san said:
Chatted with some tmobile agent online today. Regarding the gps issue, he suggested I replace my sim card because the one I have right now is 2G. Whatever the hell that means. Apparently it's a new trouble shooting step now. I can replace it for free at a tmobile store. Question is, it sounds like fresh dung. Has anyone else tried this?
Sent from my T959 using XDA App
Click to expand...
Click to collapse
I've had them tell me the same thing for other network issues they had. I think it is just a way to get you into the store so they can try to sell you an upgrade. When I got to the store to trade my 2G SIM for a 3G SIM for T-Mobile network issues they tried to tell my I would have to pay for it. Even though they told me it would be free. 45 min's later with T-Mobile on the phone and they finally agreed to switch them.
Either way, it didn't do a damn thing, and If I had not stopped at the store 2 mins before closing I know for sure they would have tried to sell me a different phone since I have never been to a T-Mobile store where they didn't, aside from this last one.
Raistline, I'm sorry for you that you had such a negative experience with the T-Mobile store. I've been lucky I guess, I've ALWAYS had excellent service from them. In fact, I got the same advice from T-Mobile tech support regarding 3G, so I went to the T-Mobile store, and within 15 minutes had a new, 3G capable SIM card. No hassles, no pressure, no cost, just quick and pleasant customer service. Did the 3G SIM do anything for GPS? Of course not, and it was never suggested to me that it might. Maybe I'm lucky with the service I get because I live in the Portland, OR area, I dunno, but I'm not complaining.
What else is new with the 3g card?
My old sim card will not hold email or home address, just name and number.
Can you hold that in the new 3g Sim Cards?
I tried to look for this problem, but couldn't find anything relevant...
finally got my unlocked nexus 4 in the mail today!
was super excited, cut my existing t-mobile sim card (I'm on a contract with them) and was able to connect to their network (can make calls and receive texts). When I try to connect to 4G, it takes ages to load a page. it takes the same page about 10 times as fast to load on 2G when i force 2G. Sometimes the page would time out and not load at all..
has anyone else experienced this problem?
Get a real microsim card, those cut sims don't work very well. They're free. I got one from tmobile and I have no problems with my 4g connection, blazing fast.
the sim worked fine on my t-mobile G2, but i guess i'll try to order a real micro anyways.
Did you set up the proper APNs? Check into that before anything else.
Sent from my Nexus 4
Ajfink said:
Did you set up the proper APNs? Check into that before anything else.
Sent from my Nexus 4
Click to expand...
Click to collapse
was the first thing i checked. got info from here
MusicMan374 said:
Get a real microsim card, those cut sims don't work very well. They're free. I got one from tmobile and I have no problems with my 4g connection, blazing fast.
Click to expand...
Click to collapse
Makes no difference. I cut my own sim. What makes a difference is OP had a G2 and the sim cards have since been updated and he needs a newer sim card.
[email protected] said:
the sim worked fine on my t-mobile G2, but i guess i'll try to order a real micro anyways.
Click to expand...
Click to collapse
See above, OP
Sent from my Nexus 4 using Tapatalk 2
I tried to find a way to order a microsim online, and failed. So, I went to the t-mob online chat support, waited about 15 min, and the guy told me that i had to call in or go to a store and that a replacement would not be free of charge.
So, I called in, waited about 15 seconds, and the guy sent a microsim my way for free..
I believe magic is at work here..
will let you know if the new sim solves the problem
Yes! please let us know, im having the same issue!
silvioalcan said:
Yes! please let us know, im having the same issue!
Click to expand...
Click to collapse
when i bought my nexus 4 from a tmobile store, the sim card that came with the phone which was also activated at purchase only let me have speeds of ~39kbps download and ~9kbps upload. this lasted me for about 2 hours and i returned to the store and complained. they swapped it out with a new sim card and i've been getting about 8mbps download and 1.2mbps upload here in Salt Lake City.
not real sure what my point is, but, sim replacement is fairly easy and would be my suggestion after my experience.
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
[email protected] said:
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
Click to expand...
Click to collapse
Might be a localized problem with the tower, call t-mobile, and they'll have technicians come out and look at it. Or, try another android phone and see if you have the same problem, that'll tell you whether or not it's the phone, if it's the phone, get a warranty replacement, might be a problem with the radio hardware.
[email protected] said:
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
Click to expand...
Click to collapse
It isn't even possible for the G2 to reach speeds that high..
Sent from my Nexus 4 using Tapatalk 2
[email protected] said:
well.. I got my new sim card last night and realized that the speeds have nothing to do with my sim card, but probably with the local tower. before i got the new sim card, I sometimes got decent speeds (~4mbps) and sometimes it wouldnt connect. When I got the new sim card, the speedtest gave me 4 kbps.. about 10 miles away from here I got 5 mbps.
So the old sim card behaved exactly as the new one =/
I never had this problem with the G2, though. And I would get speeds up to 20 mbps on the same network..
So this is still very upsetting and confusing
Click to expand...
Click to collapse
same happened to me, its because they've been refarming their 3g network towers. just call T-Mobile customer service and tell them your 3g/4g data isn't working anymore and tell them the address where its not working and they'll fix it. it took a couple days
Sent from my Nexus 4 using xda app-developers app
hmm, data service is fine here. getting around 12-14 down and 1 up...
if its not the sim and your APN seems fine, try contacting Tmo and see if its on thier end. If not maybe its simply a defected device =/
I cut my SGSII simcard and it works perfectly, it is because of the G2 using an older version simcard.
Cut my SIM card they gave me earlier this year when I switched from AT&T with my Galaxy Nexus. Also works fine. Also, you shouldn't have to mess with the APN settings. At all. Should do it automatically.
For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
kwazytazz said:
For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
Click to expand...
Click to collapse
U cant
Sent from my SM-N910P using XDA Premium HD app
pbedard said:
U cant
Sent from my SM-N910P using XDA Premium HD app
Click to expand...
Click to collapse
Can't what?
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
00_MACKIE_00 said:
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
Click to expand...
Click to collapse
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
kwazytazz said:
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
Click to expand...
Click to collapse
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
DarkManX4lf said:
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
Click to expand...
Click to collapse
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
Yes that's pretty good.
------------------------------------------------------------
Hit the thanks button if I was helpful!
Sent from Sprint Note 4
kwazytazz said:
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
Click to expand...
Click to collapse
I went to a sprint store and was told that they don't have any loose sim cards for the Note 4 and it only comes with the phone.
They tried to make me believe the sim card for the Note 4 is different than what's used on S5 or note 3....
I'll try to call sprint and see what I can get.
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
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The bars are wrong for one. Use Signal Check lite or pro to see what is really going on.
If you are given a hard time about a new SIM, just tell them that you are buying a Nexus 5 on Googe's website and you need a SIM.. assuming that takes the same size
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
I TOO..get very little bars on my connection.. 90%of the times.. I barely get 1 bar.. rarely do I get a full scale bar.
Im in St Louis...
Is there anything I can do?? thanks alot!
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
dmisselh said:
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
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Click to collapse
The sim handles lte connection. Without the sim the phone will only connect to 3g and 1x.
Yes I'm connecting to all 3 bands wherever available. Before swapping out the sim card it would drop connection to 3g and even when on 3g it would lose connection to no signal and connect back to 3g.
There would be times it would connect to b41 but if it goes idle for a few seconds the connection will drop to 3g. This has been my experience with 3 note 4s that I received from amazon. Each after replacing the sim card will fix the connection issue.
I may have gotten a bad batch of sim cards..who knows but the areas I frequent with my nexus 5 all had strong b41 signals in the NYC market. So I know it's not my area that's the problem.
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
Solarenemy68 said:
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
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Click to collapse
I believe there's a international chat or something that you can request a sim from...when the nexus 5 came out that was how people were able to obtain Sims from. Just need to tell them you need a sim card for a Google purchased nexus 5
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
pcmanager said:
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
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Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
kwazytazz said:
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
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No I did not activate the S4 Sim on Sprint. Com. A message came up when the phone booted saying call sprint star 2. I selected reset cell data and the phone seemed to be doing a hands free activation, when the phone rebooted it seems like it wanted to go through the same hoops again so maybe the sim was never properly activated like you're stating. I might try that later its just getting to be a pain in the ass trying to make a phone operate the way it should out of the box.
Did you activate your S 4 sim on sprint.com?