Database Users

Why can't I get internet with my 4G sometimes?

when I am at work or around outside at my work I cannot connect to the 4G network. No wireless is around, so 4G is on. I try to browse a site like this one, nothing happens. it just loads and never gets to the next page.
yet I pick up my phone right now and it instantly works using browser.

Most likely the room operator try another sim card and operator

Wixej said:
Most likely the room operator try another sim card and operator
Click to expand...
Click to collapse
what does that mean?
I was able to get 4G at work fine today, watched youtube.
is my phone defect? why would internet get stuck loading?

4G is still a new system. It's buggy and the signal is awkward. You're fine in one spot but move two steps to the left and you won't have it anymore. Just gotta hope that where you're standing has reception.

I don't actually understand how you get internet at all if it's not wireless. I suppose I could wikipedia that.
anyway, can I go down to 3G or 2G if I am not getting internet on 4G?

Yea, just turn off the 4g option. You'll go to 3g.

I bet it's verzion the most, "Verizon Wireless has the nation’s fastest, most reliable 4G network". It's starting too make me a bit mad, but any way I hope turning the 4g off works for you.
I have been geting the same crap so yea.

not Verizon it's Rogers. I live in Canada currently.

Hi
Is it clear

Rogers will not work everywhere in canada. It has verrrry low coverage.
Sorry

Verizon customer with 4G issues
I am almost always in 4G areas with Verizon, Fayetteville and Charlotte, NC, and Charleston, SC. The speeds are generally pretty good (varies between 14 Mbps to 6, starting to trend lower more consistently with more customers hopping on). I will generally lose signal on the lower floor of any multi-story building. But there seem to be noticeable outages, both from my phone (Samsung Droid Charge) and from the network.
I can generally tell which one it is by restarting my phone, so that may be a good way to diagnose whether the outages you're experiencing are hardware or network based. I can vouch for the fact that 4G coverage in Fayetteville has almost daily down times that vary from about 5-10 minutes.

Wow I thought 4G freezing was just a SideKick 4G problem.
My fix is to just turn mobile data off then back on.
Sent from the phone everyone has forgotten about!

[Q] Nexus 4 on AT&T

So I bought a Nexus 4 from the T-Mobile store( I know, dont say anything) and I am messing about with the apn settings trying to get a hold of AT&T's HSPA+ network. Right now all I have is HSPA and I know I should be getting faster speeds. If anyone can help me out that would be great!
Thanks

What settings are you using?
Sent from my Nexus 4

Go to the Straight Talk website. I found a page there the other day with all the settings for ATT and Tmo both.

BaronInkjet said:
Go to the Straight Talk website. I found a page there the other day with all the settings for ATT and Tmo both.
Click to expand...
Click to collapse
I cant post links yet but I may have found them.
Edit
Tried them and I still cannot get HSPA+ speeds.

Im using the PTA apn and seeing pretty good speeds, although all I get is the H instead of the H+. How do we get the H+?

I'm getting H+ out the box. But mines is from the play store.
Sent from my Nexus 4 using xda app-developers app

Can someone post the PTA APN?

Mine is also from the play store but only shows H (pretty sure there is no H+), can you post a screen shot of your statusbar showing H+? In my screenshot i am getting HSPAP which is hspa+ but there is no H+ icon on stock vanilla android.
This is the PTA apn
http://forum.xda-developers.com/showpost.php?p=20795291&postcount=2

I was going to start a thread but it seems I've found the answer to my question here: The T-Mobile Nexus 4 data DOES work on AT&T networks w. Now my question to all of you people using a T-MOBILE Nexus 4 on AT&T: what kind of actual download speeds are you getting? I know its dependent on area, coverage etc, but I'm still curious as to peoples experiences.

Nickel Dime Bay said:
Mine is also from the play store but only shows H (pretty sure there is no H+), can you post a screen shot of your statusbar showing H+? In my screenshot i am getting HSPAP which is hspa+ but there is no H+ icon on stock vanilla android.
This is the PTA apn
http://forum.xda-developers.com/showpost.php?p=20795291&postcount=2
Click to expand...
Click to collapse
As an At&t customer in central jersey, I get glimpses of hspa+:15 service that never really sticks. At home i get 6d:1.5up and at work I get 3d:1.1up. Don't really know if that is considered hspa+ speeds for the area.. but the phone doesnt really show it. My imei isnt correct on att's end and is still saying I have a note and I don't know if that affects it.
called support and they couldn't identify my imei and wanted to put me on a dumb phone plan, no thanks (unlimited lte plan I am on I will not lose).
does anyone know if the imei matters when connecting to the hspap towers? when will att update their systems to know our phones are smart phones?
I am using the pta apn as that seems to work decently. Is hspa+ service bad in central jersey? I had lte on my note in my areas.

I've been an AT&T customer since 2002, I had a nokia phone before getting the iPhone, then the iPhone 3G, 3Gs, 4, 4s, and finally jumped to Android with the N4. I'm currently on the iPhone Data Pro 4GB plan and just got my N4 yesterday.
I promptly popped the sim card into the phone and I'm able to make voice calls and sometimes use the data. thing is, the browsing on the cell netowork feels slow, and i often get a "No connection" dialogue.
I looked at my phone's status and it says that I have HSPA:10 for my network type.
I tried running speedtest.net, but it keeps timing out.
Any suggestions on how i should proceed from here?

Change your APN, you need the hspa+ one. I think you can only use the PTA if you have a Sim provisioned for LTE (which I have from my S3) and for everyone else they put you on the WAP.Cingular. APN.
Sent from my Nexus 4 using xda premium

I'm using the $30 5GB 4G T-Mobile plan with my Nexus 4. So, my comments are directed at T-Mobile users, and the way the Nexus generally reports it's network status. I've been running speedtests all morning/afternoon around Arlington, VA and Washington, DC. At first, I couldn't figure out why the phone kept saying HSPA when I knew HSPA+ was available. The answer is that the phone automatically bumps up to HSPA+ when you begin to upload/download data, and bumps down to HSPA to save battery. So, when you're idle you'll just see HSPA.
I downloaded Network Signal Info, and watched the net type field as I ran speed tests. Each time, after the test initiated, the speed bumped up to HSPA+21mbit. Once the speed test ends, it goes back to regular HSPA. It appears the application doesn't differentiate between 21 mbit and 42 mbit speeds, as I know I was getting 42 meg speeds in Washington, D.C. In Arlington, I was seeing 3-4 Mbit speeds, but as soon as I got into DC I got speeds of 8-15 Mbit down. T-Mobile also advertises that it has expanded the HSPA+42 service to D.C.
When actively using mobile date, the About > Status shows "HSPA+:15". When you data connection is idle or you're on wifi, you'll see "HSPA:10." You may also notice it changing when the phone appears to be idle, but I assume that's due to background data usage. I hope this is helpful.

kentnish said:
I've been an AT&T customer since 2002, I had a nokia phone before getting the iPhone, then the iPhone 3G, 3Gs, 4, 4s, and finally jumped to Android with the N4. I'm currently on the iPhone Data Pro 4GB plan and just got my N4 yesterday.
I promptly popped the sim card into the phone and I'm able to make voice calls and sometimes use the data. thing is, the browsing on the cell netowork feels slow, and i often get a "No connection" dialogue.
I looked at my phone's status and it says that I have HSPA:10 for my network type.
I tried running speedtest.net, but it keeps timing out.
Any suggestions on how i should proceed from here?
Click to expand...
Click to collapse
I don't have an answer for you but I currently have an iPhone 3gs with an "Data Unlimited for iPhone" plan, would that cover HSPA+ or just UTMS 3g?
---------- Post added at 04:52 PM ---------- Previous post was at 04:45 PM ----------
BaronInkjet said:
Go to the Straight Talk website. I found a page there the other day with all the settings for ATT and Tmo both.
Click to expand...
Click to collapse
Can you post the link, I can't seem to find it.

Thank you very much for your help (It means a lot)

Kassassin said:
As an At&t customer in central jersey, I get glimpses of hspa+:15 service that never really sticks. At home i get 6d:1.5up and at work I get 3d:1.1up. Don't really know if that is considered hspa+ speeds for the area.. but the phone doesnt really show it. My imei isnt correct on att's end and is still saying I have a note and I don't know if that affects it.
called support and they couldn't identify my imei and wanted to put me on a dumb phone plan, no thanks (unlimited lte plan I am on I will not lose).
does anyone know if the imei matters when connecting to the hspap towers? when will att update their systems to know our phones are smart phones?
I am using the pta apn as that seems to work decently. Is hspa+ service bad in central jersey? I had lte on my note in my areas.
Click to expand...
Click to collapse
As a former att employee in their tech department the imei number doesn't matter.. it just let then know what plans they can add to the device.. I had a flip phone when my skyrocket died.. it didn't matter as long as your account is provisioned for data. Whether LTE or media net
Sent from my HTC PH39100 using xda premium
---------- Post added at 10:08 AM ---------- Previous post was at 10:05 AM ----------
SeaSeeC said:
I don't have an answer for you but I currently have an iPhone 3gs with an "Data Unlimited for iPhone" plan, would that cover HSPA+ or just UTMS 3g?
---------- Post added at 04:52 PM ---------- Previous post was at 04:45 PM ----------
Can you post the link, I can't seem to find it.
Click to expand...
Click to collapse
You might have to change your plan and get the 4g sim... You will still be able to keep your unlimited data when switching plans. Your are grandfathered in so they can't take it away.. I have switched my data a few times and have kept unlimited data.. make sure you let the person know helping you that you don't want to lose your unlimited data
Sent from my HTC PH39100 using xda premium

I'm having the same problem. Do I just need to find working APN settings?
Sent from my Nexus 4 using Tapatalk 2

Anyone else having issues with the speedtest app? Times out a ton and when it does run, download speeds are always < 5kbps.
My data speed seems good when browsing or downloading but speedtest refuses to work correctly.

dcarpenter85 said:
Anyone else having issues with the speedtest app? Times out a ton and when it does run, download speeds are always < 5kbps.
My data speed seems good when browsing or downloading but speedtest refuses to work correctly.
Click to expand...
Click to collapse
Does it test correctly in the browser?

Simba501 said:
Does it test correctly in the browser?
Click to expand...
Click to collapse
Took me a while to find a speedtest that would work in the browser but the one on dslreports.com reported that I was getting ~3mbps down. Still seems quite a bit lower than the 7mbps I was getting on my Atrix 4G.

[Q] LTE preferred

I have huge LTE issues. The coverage where I live is amazing, but my phone will not prefer LTE no matter what I do. Does the phone software just suck or is there something I can do?
LTE only - works, but then I cannot make or receive calls. All other modes will prefer 5.9 bars of 3G over 5.8 bars of LTE. Which doesn't make any sense.
Btw I am on CloudyPro II but I don't think it is a ROM issue because I never had had the phone prefer LTE even though I have almost max LTE everywhere.
I have also tried with fast dormancy enabled and disabled. It makes no difference.
Is there a way to make this phone prefer LTE?

Same problem here. Even though i got 4g on my place, it will connect on edge or 3g. Sometimes i got no signal at all. I dont have thos problem on JB. Im on rooted stock KK international. Is this a kernel or baseband issue?
Sent from my LG-D802 using XDA Premium 4 mobile app

jefbeck said:
Same problem here. Even though i got 4g on my place, it will connect on edge or 3g. Sometimes i got no signal at all. I dont have thos problem on JB. Im on rooted stock KK international. Is this a kernel or baseband issue?
Sent from my LG-D802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hmmm... I had the same problem on JB stock...

Another thing that I noticed is that if I for instance set this phone to LTE/GSM/WCDMA it will go nuts. Sometimes changing between H and 3G almost every second. Just back and forth.
It is almost as if this phone will poll the network several times each second and then prefer the strongest signal while completely disregarding data speed.

First, why are creating new threads when already exist similar topics? Do you read old topics? Maybe it has contained answer
http://forum.xda-developers.com/showthread.php?t=2474244
Gnarfsan said:
Another thing that I noticed is that if I for instance set this phone to LTE/GSM/WCDMA it will go nuts. Sometimes changing between H and 3G almost every second. Just back and forth.
It is almost as if this phone will poll the network several times each second and then prefer the strongest signal while completely disregarding data speed.
Click to expand...
Click to collapse
And what could it possibly do? You prefer it to connect to some 5miles fay away LTE cell only if it's speed is faster but your modem will then constantly drop packet and reestablish connection to drain the battery? Or should phone grab a nearest and most powerful signal from 3G cell?
And third, wait for Kitkat, it contains a newer 190084 baseband, maybe it will relieve your pains
Then again, why do you complain here instead of going straight to you operator office? It surely is their fault to tweak their cell wrongfully. We can't change their settings
---------- Post added at 04:15 PM ---------- Previous post was at 04:14 PM ----------
Almost forgot, read this http://forum.xda-developers.com/showthread.php?t=2660471

Billy Madison said:
Then again, why do you complain here instead of going straight to you operator office? It surely is their fault to tweak their cell wrongfully. We can't change their settings
Click to expand...
Click to collapse
I have tried with different basebands and in case you didn't read my first post I have full LTE signal (6 of 6 bars) if I force it to pick LTE only. If I don't, it will pick 6 Bars H/3G.
I have also tried many different ROMs and I have checked the settings of the Sim card. It is set to prefer LTE.
Btw, did you read the last post in the thread that you linked to?

With LTE i get a ping of 34 ms and 15/5 Mbps. But the phone will pick a HSDPA connection with 47 ms ping and 6/1 Mbps.
And I am on the stock KitKat baseband but like I said I had the same issue on JB
If I force it in my office downtown I get up to 70 Mbps. And as soon as I switch back to default settings (if I boot) I go back to good old HSDPA if the phone is in a good mood. Otherwise I get 3G.
Sent from my LG-D802 using xda app-developers app

I have the same issue, I don't get why WCDMA preferred exists and not an LTE preferred (in *#*#4636#*#*). I'm running stock everything, only thing I've done is rooted, and I'm updated to the lastest firmware with Knockcode that T-Mobile pushed out.
Best way to discribe it is the phone gets "stuck" on whatever band it falls on. If my LTE is weak, it will fall back on 3G or 2G and just stay there - it seems like networks aren't prioritized. The phone should (in a perfect world) look for 1) LTE, 2) WCDMA, and then 3) GSM in that order and only pass one over if weak or doesn't exist, and should it pick up a higher ranked connection it should switch back. It seems the LG G2's just don't... If it falls back on 2G it's perfectly happy staying there until force it back to something else (default mode LTE/GSM/WCDMA) and it's rather annoying. LTE only is viable only when T-Mobile enables VoLTE on the G2's, but as of right now it stops all calls from happening, and I can't even change my phone to only use LTE/WCDMA, because where I work we just got a tower upgrade to LTE and they took the 3G offline, so calls still won't go through since it has to fall back to 2G.
I'll give Samsung some credit when I had my S3 and S4 on AT&T they would always follow the pecking order of what I stated above (in a perfect world) and I never had an issue, but the G2 blows the S4 out the water in performance in my opinion.

cannot get 4g on at&T with my nexus 6p?

I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.

Jcomstock said:
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Click to expand...
Click to collapse
Probably a hardware issue but I would do a full reset and try again, if that fails contact their support for RMA

That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.

Jcomstock said:
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Click to expand...
Click to collapse
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.

Do you mean "4g" or LTE because 4g will display as H on this phone?

When I went to AT&T they had to tweak my settings so my apn is set to ATT phone not ATT WAP and I get lte now. You might have to go into a store and have them tweak it for you. At first it shows H but it switches over to lte. I hope this helps you some.

BRYCEFISHER said:
Do you mean "4g" or LTE because 4g will display as H on this phone?
Click to expand...
Click to collapse
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.

dligon said:
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Click to expand...
Click to collapse
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.

Jcomstock said:
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Click to expand...
Click to collapse
You really need to look at your APN and make sure it's ATT phone like Nexus4to6p said. Post a shot of your APN settings here.

For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.

aw1974 said:
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
Click to expand...
Click to collapse
Page down to the section called Correct Data settings and click on Android Devices and change you APN to what they show.
https://www.att.com/esupport/article.html#!/wireless/KB424489?source=redirect

Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
My 6p specifically says 3g, H and lte I was recently on the Moto x pure that had the same settings. Haven't seen the h+ logo in a long time.

it's probably just a provisioning issue if it's not APN related like others have stated.

Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
Click to expand...
Click to collapse
H displayed for hspa+

I am sure you must have figured it out by now but just throwing it out there in case it helps.
If you simply took out your SIM card from old phone and put it in N6P (not that there is anything is wrong with that) take your phone and SIM card to AT&T ask them to add your phone (IMEI) and activate LTE on this IMEI. Unless something is wrong with your phone hardware wise, this should do it. Try it, you might get lucky and don't have to send your phone back.

I have the same issue and I've tried A few different APN's. Still on H no matter what APN I use. However, what could be wrong is that when I got my 6P I took my SIM card out of my Note 3, had an AT&T store cut it to Nano size so it would fit the 6P ( They were out of SIM cards that day) and went on my way. I later noticed that I only get H anywhere I go. Called AT&T and they said that the IMEI was updated on my account but the SIM card might be damaged from the store cutting it and to go get a new Nano SIM card. (Free at official AT&T stores) So I'm off to try that and I'll report back and see if that solves the issue. I'm rooted on PureNexus ROM and ElementalX Kernel as well.

Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?

AdidasNYR said:
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
Click to expand...
Click to collapse
Well that would be cool if that's all it is! I'm coming from the Samsung Galaxy Note 3.

I promise you that is all this is. I came from an ATT branded note 3 as well. Think about it, your old note never said 3g, because your 3g would show as 4G and when you had LTE it would say 4gLTE. You guys are getting the same exact connection as you used to. Its just the way its displayed to you.
---------- Post added at 11:55 PM ---------- Previous post was at 11:42 PM ----------
http://www.engadget.com/2012/03/14/faux-g-ios-5-1s-4g-indicator-is-the-tip-of-a-standards-icebe/

Oh Ok. So if 4g is shown as H then what does 4G LTE show as? H+? Is there a way to change it with PureNexus Rom, ElementalX Kernel , or Exposed Modules to what I'm use to seeing? Old habits die hard.

Lg g6 problems please help

I got my lg g6 G600k and there are couple issue which is really drive me nuts! First one is "hd voice roaming is unavailable" keeps showing on my screen frequently. Second, the phone can only do 3G instead of Lte and I am an att user. I really like the phone and the hifi. Plz someone help!

You bought a foreign model phone for use with ATT in USA? Sounds like it's not 100% compatible. Q
Sent from my LG-H872 using Tapatalk

I also use the Korean model and I also have the HD Roaming message. But I'm currently using the phone in an area with REALLY lousy ATT coverage. I'm taking 1 bar and 3g service only. A short drive away from here I get full coverage and LTE speed. Never get the message when I have good signal strength.

xphyle1971 said:
I also use the Korean model and I also have the HD Roaming message. But I'm currently using the phone in an area with REALLY lousy ATT coverage. I'm taking 1 bar and 3g service only. A short drive away from here I get full coverage and LTE speed. Never get the message when I have good signal strength.
Click to expand...
Click to collapse
Ya and I don't know what I did and the message disappeared and the signal switched to lte

I get this problem with my 600S with Fido in Canada. I have strong LTE signals at where i live and it is funny that when I set my phone to LTE only via the KR service menu trying to eliminate this problem, I would get no signal instead of GSM/3G/LTE(from time to time).

Tim007super said:
Ya and I don't know what I did and the message disappeared and the signal switched to lte
Click to expand...
Click to collapse
u mind sharing what u did or do u not remember... i have lg v20 and have this problem.