Database Users

Fixed Slow Nexus S Data w/ call to Tmobile!

Just jumped from the N1 with an unlimited Android Data plan.I've been scratching my head ever since I purchased my off-contract phone, as to why I was getting ridiculously slow speedtest results (58 kb/s /38 kb/s with full green bars) avg. I'm not sure if everyone did what I did but I took the sim card out of my N1 and activated the phone w/ T-mobile by calling in the IMEI. Turns out my N1 data plan (according to the service rep) was for the 3g service and the NS apparently uses a newer 4g service.The rep made the change and told me it should go into effect in about 2 hours and I've just rec'd a text stating that my web plan has been changed. Going to wait to run the test a bit later tonight to see if I can pull in faster speeds with speedtest. If you aren't getting the speeds you think you should here in the US with optimal signal, a call to Tmobile to verify that you the correct. Going to activate the sim card that came with the phone just to be on the safe side too. Hope this helps anyone out there reading this
UPDATE! Man I feel stupid lol but that seems to have done the trick. Just pulled 1542 kbps/ 376kbps. Should I expect higher? Just looked at the Tmobile website and Android Mobile Web - Unlimited has been changed to 4G Web- Unlimited.

Just a note: NS can not use 4G

Ulukita said:
Just jumped from the N1 with an unlimited Android Data plan.I've been scratching my head ever since I purchased my off-contract phone, as to why I was getting ridiculously slow speedtest results (58 kb/s /38 kb/s with full green bars) avg. I'm not sure if everyone did what I did but I took the sim card out of my N1 and activated the phone w/ T-mobile by calling in the IMEI. Turns out my N1 data plan (according to the service rep) was for the 3g service and the NS apparently uses a newer 4g service.The rep made the change and told me it should go into effect in about 2 hours and I've just rec'd a text stating that my web plan has been changed. Going to wait to run the test a bit later tonight to see if I can pull in faster speeds with speedtest. If you aren't getting the speeds you think you should here in the US with optimal signal, a call to Tmobile to verify that you the correct. Going to activate the sim card that came with the phone just to be on the safe side too. Hope this helps anyone out there reading this
UPDATE! Man I feel stupid lol but that seems to have done the trick. Just pulled 1542 kbps/ 376kbps. Should I expect higher? Just looked at the Tmobile website and Android Mobile Web - Unlimited has been changed to 4G Web- Unlimited.
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Click to collapse
i get an average of 4500-6500kbps here in brooklyn.

mazodude said:
Just a note: NS can not use 4G
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Click to collapse
From what I understand, it can benefit from 4G to the extent the 3G network it would otherwise use is slower than what it is internally capable of handling, it just can't take full advantage because its hardware antenna is limited to a 7.2 mbps transfer rate.

Back again
I just did the same test and now I'm pullin in 400kbps/ 376 kbps. I guess I'm just not in a good area Will try again tomorrow in a different part of the house. TY for the info everyone.

mazodude said:
Just a note: NS can not use 4G
Click to expand...
Click to collapse
Not entirely correct. While it doesn't boast full hspa its capable of higher than standard 3G speeds by using the 4g network. However unless using a custom rom you won't be able to see when it's on hspa.
Sent from my Nexus S using XDA App

I can pull 1840/590 frequently.
Sent from my Nexus S using XDA App

The Nexus One can also pull data off the HSPA+ data network (mine was averaging 4Mb/s after T-Mo upgraded my area).
My Nexus S can't seem to pull nearly that amount though. I need to pull out my N1 and test both in the same location to see if network performance has deteriorated in my area overall, or if the NS just isn't hauling the load properly.
Others have reported success in increasing data speeds with a call to T-Mo and changing to 4G account type in other threads here, so the theory is sound, assuming you're on an old account with some bad data plan. I clearly wasn't, based on my N1's performance, but the N1 was my first T-Mo phone/sim.

I had sort of the same issue. I was on a mytouch 3g data plan with my nexus s for 3 weeks and one day the data on my phone stopped working but I could still make calls. I called T-Mobile and the rep upgraded me to the 4g plan and its been working ever since.
Sent from my Nexus S using Tapatalk

distortedloop said:
The Nexus One can also pull data off the HSPA+ data network (mine was averaging 4Mb/s after T-Mo upgraded my area).
My Nexus S can't seem to pull nearly that amount though. I need to pull out my N1 and test both in the same location to see if network performance has deteriorated in my area overall, or if the NS just isn't hauling the load properly.
Click to expand...
Click to collapse
I am both happy and sad to report that after some minimal testing, my Nexus S is getting the same download speeds as my Nexus One when using the same sim card in the same location off the same speedtest.net servers. I am getting around 2990Kb/s on both phones down, 2000 up. This is happy since it shows no hardware issues with the NS as I had originally thought.
It is sad because T-Mo used to serve up around 3800-4000Kb/s in this area. Not that in most real world uses, even tethering, that there's much difference.

the Nexus S just cant pull higher than 7.2 down HSPA+ is more about the backend

I have thought about making the call but I'm afraid that tmobile might make me switch to the "third party phone" plan for $30 when I pay $25 for unlimited data with my G1 plan. plus I would have to add a text plan and I would end up pay about $20 more than I do now.

I've been getting 3mb down since they upgraded my area and I'm on android unlimited web plan.
I just called T-mobile for the second time and asked to add the 4G web plan and the rep. told me that my device was not a 4G device and for that reason the 4G plan could not be added.
Is there really a difference between Android web and 4G web? or is it just name? I'm going to find out. Tomorrow I will borrow my brother's SIM card (from his G2), and do some speed tests.

simms22 said:
i get an average of 4500-6500kbps here in brooklyn.
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Click to collapse
Wtf? The most I've gotten was 3Mbps in Brooklyn.

Noob Q about AT&T and APNs

Hey guys, I have the galaxy note and am in freaking LOVE with it, best $700 Ive spent (excluding that time with Babmi, but i digress)..anyway....I bought a real 4g ATT monthly plan for like $70/month with employee discount...i put the SIM in and had to manually put in the APN to get data. Ive tried a couple of different APN and the DL speeds range from crap to like 6-7MBS ON THE SAME APN, like its totally random. My Q is, are the APN 'all or nothing?'...meaning if the APN works is it fully functional, full H+ speeds etc, or are some of the APN 'limited' in their speed? Hope the Q makes sense, thanks in advance.

i would check at&t's 4 g map to make sure you are in the dark blue zone to help determine what speeds you should be getting. i am actually coded for a 4g plan with them but since i am not in a 4g area the best i csn do is around 3mbs.
Sent from my GT-N7000 using XDA App

There are only two apn settings for AT&T. Right now they both give the same service, but it's possible that in the future they'll limit the non-4g dumbphone one. If you're on the 4g smartphone plan and were able to get 6-7Mbps even for a second, your settings are correct and you can't do any better. It's all up to AT&T's coverage now.

And once I have the right settings, do I have to change them from time to time? Or should it be good for the remainder?

That would be about right for real world H+ speeds. Standard hsdpa 3g on ATT(not Plus) will give you about 3,000-4,000 kbps down and about 1,000 kbps up. hsdpa+ is only 2 times as fast down(real world), and about the same up.
While that's not very good when you compare it to LTE, it's really good when you compare to to other "3G' speeds. It's really "good" 3G, but it's still 3G, don't let them fool you.

Unstable network connection (AT&T)

Hey guys so I love my nexus 4 I've had it for about three weeks now. One thing that is very frustrating is that my network connection is constantly going on and off. On the status bar it goes from full blue bars with an H and then all of a sudden I try to use an app and it says no network connection and the blue bars turn grey and it just goes on and off every couple seconds. It has done it probably 10 times as I'm writing this. Anyone else have this problem? Help!
Sent from my Nexus 4 using xda app-developers app

I'm in central Arkansas, on Straight Talk (ATT) and it does the same thing.
Sent from my Nexus 4 using Tapatalk 2

I'm in the Chicago area and I get the same thing every so often. I downloaded an app called fresh network and it helps. When I get that fluctuating signal, I run the app and it connects me to a better tower and the issue goes away.
Sent from my Nexus 7 using xda premium

Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app

I have the same issue when I won't get my work emails and would have to disable/enable my "Data" connection in order to get my emails sync right away which is a little annoying.
Another issue that I have for example is that I can't run the "speedtest" App on my phone using the default APN from AT&T so after looking around I switched from WAP to PHONE (unfortunately I am on my company plan and don't know what kind of plan I have) and speedtest is now working fine.
And finally, I followed "gotzaDroid" and downloaded the "Fresh Network App" and my download speed spikes to 5Mbps (still using the PHONE APN instead of WAP) when it usually spikes at 2.7Mbps. As of right now, after playing with it for 5 minutes I can say that I am happy with this App.

i'm down here in houston and i was having the same problem. i have a grandfather plan from when the iphone first came out. dropped my sim card in and was barely even getting 2g speeds. couldn't even do a speed test. from what i've heard from other members on the forum is that AT&T doesn't recognize the N4 as an official smartphone in their database. you'd have to call them and get them to redirect their 4G data plan to your phone. there's a specific IMEI number you give them (not the one on your phone or else it'll turn up nothing in their database). if i find it, i'll post it here. once that's done, you should get the high speed data. but for me, i was done paying my grandfathered plan, over $100/month. i switched over to t-mobile's monthly plan and it's been awesome. got up to 15 MB/s even though sometimes is says 3G rather than H.

Similar issue. I have full bars, but its just the data connection which keeps flapping. (The H for HSPA keeps appearing disappearing) I am on the original iphone unlimited 4g data plan.
This happens only when using the "phone" APN (http://mmsc.mobile.att.net). But when i use the wap.cingular APN, no such issue. But obviously, with this APN, the speeds are unknown (speedtest app reports connectivity issue, but data works fine across all apps. And from feel, its definitely hspa with a H in the display)
EDIT: located in bay area.

I have also found today that sometimes toggling airplane mode on and off clears it up too
Sent from my Nexus 4 using xda premium

I have the same problem, but on Tmobile. I believe a lot of people are having this issue on tmo, there are several threads on it and one in tmo's forum too.
No one knows what's going on yet..
Transmission sent from my badass Nexus 4.

I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.

backtoreality15 said:
I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.
Click to expand...
Click to collapse
Yeah I have that problem in the same bay area.
Reboot (not very practical) or making a call fix it. I'm on a n4 imei with the 4G (hspa not lte) unlimited personal smartphone plan.

godefoy said:
Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You certainly can, with actual service..

for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.

phermey said:
for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.
Click to expand...
Click to collapse
My internet sucks. I can't even YouTube a video on high quality. Signal even shows "4g" and 4 bars but nope.. I wish there was a fix.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

AT&T Setup for Nexus 4

I've seen this come up on several threads and I get chats about it all the time. I work for Consumer Data Support at AT&T. This is not an official AT&T statement, just trying to help out my fellow Nexus users. This will only apply if you have an actual AT&T account, not pre-paid service or third party service. When you get your N4, you need to have an AT&T microSIM that is either active or new. Any SIM that was used previously and taken off of an account is no good.
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
The most important part is the next step, the reason everyone's getting crappy speeds is the APN. LG programed the default AT&T APN as wap.cingular, that's an old APN. Use the following settings and restart your phone. You should be all set.
Name: AT&T
APN: phone
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,mms
APN protocol: IPv4
Bearer: Unspecified
*On another note, if you're trying the LTE hack, you will need to have an LTE data plan on your account. Which means you need an IMEI for an LTE phone (one that AT&T will recognize) on your account for them to add the LTE plan. Once you've got that use the same APN settings, but change the APN from 'phone' to 'pta'.
I'll be happy to answer any questions on this, however if you want AT&T policy info or to ***** about your service I'm going to tell you to go to the AT&T website or to call 611.
- Exlipse
Twitter - @ExlipseVII
Nexus 4 - Euroskank Jellybro - Trinity
Nexus S - Jellybro

Hey man...this kicks ass. I'm REALLY hoping this solves my odd network issues. I can surf the web and use Spotify/Pandora, among other things, all day no problem but Facebook rarely works (yet I get notifications...), I can't SEND email (yet I receive it...) and the speedtest app errors out after the ping test.
Can you get me that MMSC? PM...text message...whatever, I don't care. Hoping this would fix these couple issues and make my phone perfect!

thanks so much...i have like 5 apns and i will try this one.:good::good:

Thanks for posting this, it's appreciated! These settings have been floating around the forums though, with some slight differences. For example, the settings I'm currently using came from the "how to get 4g speeds on AT&T" thread in the general section. They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Oh, and the MMSC setting is: http://mmsc.mobile.att.net
Sent from my Nexus 4 using Tapatalk 2

Looking like it's still not working for me with those settings...ideas?

k_nivesout said:
They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Click to expand...
Click to collapse
I don't see the IPv6 making a difference unless you're using something that requires it. As far as the APN type, what I posted is what I've been using, I'm not really sure what function those other types imply.
Oh, and the MMSC setting is: ...
Click to expand...
Click to collapse
Yes! This is the MMSC address. Thanks!

I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.

Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium

Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If you still have the LTE plan on your line, the PTA APN should work fine. I haven't personally tested it though. You can always change it to phone and test it out. The other settings are the same between the two.

gotzaDroid said:
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I did have problems using IPv4/IPv6 as well, that was on StraightTalk. Not sure how it effects devices on AT&T, based on this though I would recommend keeping it on straight IPv4 unless 6 is needed.

Exlipse said:
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
Click to expand...
Click to collapse
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?

Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If your previous phone was a skyrocket(LTE capable device), I'm assuming your plan is provisioned for 4g. You do realize you wont get the same speeds with the N4 vs skyrocket no matter what settings you try.
---------- Post added at 10:47 AM ---------- Previous post was at 10:40 AM ----------
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.

Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
Click to expand...
Click to collapse
Right, the IMEI must be recognized by the system as HSPA+ / LTE / Etc to get the right plan.
I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
Click to expand...
Click to collapse
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.

eep2378 said:
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.

eep2378 said:
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
This will definitely work. I certainly didn't tell anyone to do this though =D

Exlipse said:
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
Click to expand...
Click to collapse
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.

Rmac2 said:
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
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Click to collapse
Well, I would call back and speak to someone else. I'm using the IMEI number from my SGS2(i777) without any issue.

Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
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The data tag does not turn colors, it will still be grey on H+ as well.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan...
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Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
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Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.

Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
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To your last question, the answer is simple. Because you didn't buy the phone from ATT and sign another 2 year contract, they could give a crap about wasting energy to properly resolve your issue.
I went through something similar when I first got my N4. A supervisor basically told me, "because the phone wasn't built for their network(didn't buy from them), they could not guarantee results regarding data". WHAT?? I simply told them, it has absolutely nothing to do with whether the phone was "built" for your network, it accepts the SAME bands, as YOUR NETWORK, end of story!!

and domiogy
Exlipse said:
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
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Thanks! I've gotten more information from you than several calls and visits to AT&T. Oddly, I just did a speed test and now I'm getting 5M downloads (matching the One X+ and iPhone 5) so maybe a APN change finally is working for me. I'm using the "phone" settings. I'll be satisfied with these speeds, but it still doesn't resolve a bigger problem that other N4 newbies will experience. I had to create the APN myself... and even knew to check these forums for help... something most customers will never do so they will be stuck with poor data performance on a great phone.

[Q] Go Smart Mobile Web Issue in California

Hello Everyone
I switched from Straight talk to Gosmartmobile $45 plant to my nexus 4. But since day 1 data is not active and i called their customer service and they said they are having problem in whole California.
Also i see once you insert your sim card phone has default APN setting from T-Mobile which shows H on signal bar but no actitivity but in real that is not the APN for go smart mobile. Then i modify APN according to their website and no data at all.
I call them again and they said wait till Monday if it doesn't resolve we look into it.
are there any other people having same issue?

sansang1981 said:
Hello Everyone
I switched from Straight talk to Gosmartmobile $45 plant to my nexus 4. But since day 1 data is not active and i called their customer service and they said they are having problem in whole California.
Also i see once you insert your sim card phone has default APN setting from T-Mobile which shows H on signal bar but no actitivity but in real that is not the APN for go smart mobile. Then i modify APN according to their website and no data at all.
I call them again and they said wait till Monday if it doesn't resolve we look into it.
are there any other people having same issue?
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good thing about gosmart is that it is prepaid
change it for now and once gosmart data problem in California is over than take it back again

mat jonson said:
good thing about gosmart is that it is prepaid
change it for now and once gosmart data problem in California is over than take it back again
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Actually data started working since monday and i am happy with it.

Anybody else using the Nexus 4 with Go Smart Mobile? This op is the only person I've seen and I'm curious to know if there are others.

They market data as 3G, which means the throttle your HSPA+42 connection from the very first bite of data.
My old 3G Nexus S HSPA 7.2 was getting about 5.5 Mbps down, and I have read GoSmart is around 1 Mbps down.
No thanks, there are plenty MVNO's with better (4G) data speeds.

jgolf said:
Anybody else using the Nexus 4 with Go Smart Mobile? This op is the only person I've seen and I'm curious to know if there are others.
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I'm using it with the unlimited everything plan, download and upload speeds are around 100kb/s max. Otherwise it is the same as the tmobile 30/month plan.

biscuitownz said:
I'm using it with the unlimited everything plan, download and upload speeds are around 100kb/s max. Otherwise it is the same as the tmobile 30/month plan.
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Thanks. Would that be .8 Mbps/sec? Is that the 2G or 3G plan? If 2G, that would be quite speedy for 2G isn't it?