Unstable network connection (AT&T) - Nexus 4 Q&A, Help & Troubleshooting

Hey guys so I love my nexus 4 I've had it for about three weeks now. One thing that is very frustrating is that my network connection is constantly going on and off. On the status bar it goes from full blue bars with an H and then all of a sudden I try to use an app and it says no network connection and the blue bars turn grey and it just goes on and off every couple seconds. It has done it probably 10 times as I'm writing this. Anyone else have this problem? Help!
Sent from my Nexus 4 using xda app-developers app

I'm in central Arkansas, on Straight Talk (ATT) and it does the same thing.
Sent from my Nexus 4 using Tapatalk 2

I'm in the Chicago area and I get the same thing every so often. I downloaded an app called fresh network and it helps. When I get that fluctuating signal, I run the app and it connects me to a better tower and the issue goes away.
Sent from my Nexus 7 using xda premium

Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app

I have the same issue when I won't get my work emails and would have to disable/enable my "Data" connection in order to get my emails sync right away which is a little annoying.
Another issue that I have for example is that I can't run the "speedtest" App on my phone using the default APN from AT&T so after looking around I switched from WAP to PHONE (unfortunately I am on my company plan and don't know what kind of plan I have) and speedtest is now working fine.
And finally, I followed "gotzaDroid" and downloaded the "Fresh Network App" and my download speed spikes to 5Mbps (still using the PHONE APN instead of WAP) when it usually spikes at 2.7Mbps. As of right now, after playing with it for 5 minutes I can say that I am happy with this App.

i'm down here in houston and i was having the same problem. i have a grandfather plan from when the iphone first came out. dropped my sim card in and was barely even getting 2g speeds. couldn't even do a speed test. from what i've heard from other members on the forum is that AT&T doesn't recognize the N4 as an official smartphone in their database. you'd have to call them and get them to redirect their 4G data plan to your phone. there's a specific IMEI number you give them (not the one on your phone or else it'll turn up nothing in their database). if i find it, i'll post it here. once that's done, you should get the high speed data. but for me, i was done paying my grandfathered plan, over $100/month. i switched over to t-mobile's monthly plan and it's been awesome. got up to 15 MB/s even though sometimes is says 3G rather than H.

Similar issue. I have full bars, but its just the data connection which keeps flapping. (The H for HSPA keeps appearing disappearing) I am on the original iphone unlimited 4g data plan.
This happens only when using the "phone" APN (http://mmsc.mobile.att.net). But when i use the wap.cingular APN, no such issue. But obviously, with this APN, the speeds are unknown (speedtest app reports connectivity issue, but data works fine across all apps. And from feel, its definitely hspa with a H in the display)
EDIT: located in bay area.

I have also found today that sometimes toggling airplane mode on and off clears it up too
Sent from my Nexus 4 using xda premium

I have the same problem, but on Tmobile. I believe a lot of people are having this issue on tmo, there are several threads on it and one in tmo's forum too.
No one knows what's going on yet..
Transmission sent from my badass Nexus 4.

I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.

backtoreality15 said:
I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.
Click to expand...
Click to collapse
Yeah I have that problem in the same bay area.
Reboot (not very practical) or making a call fix it. I'm on a n4 imei with the 4G (hspa not lte) unlimited personal smartphone plan.

godefoy said:
Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You certainly can, with actual service..

for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.

phermey said:
for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.
Click to expand...
Click to collapse
My internet sucks. I can't even YouTube a video on high quality. Signal even shows "4g" and 4 bars but nope.. I wish there was a fix.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Related

Anyone Running Their Nexus 4 On AT&T MediaNet?

I've been running phones on medianet unlimited for over 7 years now. In the past I saw threads where the original Nexus and Nexus S were detected by AT&T and were forced to use smartphone plans. Before purchasing this phone I wanted to check if this version of the Nexus was also detected as a smartphone. I've been using an international galaxy Note for a year on the $10 medianet plan and was hoping the Nexus 4 could also work on medianet.
Thanks
No, sorry
Sent from my Nexus 7 using xda app-developers app
There are some that are using medianet with their smartphones.. You need to change the apn settings to whatever they are for medianet.. If I run by the forums with the information I will post it here for you.
Sent from my HTC PH39100 using xda premium
N!ghtgold said:
There are some that are using medianet with their smartphones.. You need to change the apn settings to whatever they are for medianet.. If I run by the forums with the information I will post it here for you.
Sent from my HTC PH39100 using xda premium
Click to expand...
Click to collapse
I think the question is not in th APN used, but if AT&T recognizes IMEI number as smartphone - if it does, it will force data plan on you.
I've been usin Nokia phones for several years across the family and haven't paid more than $10/month for unlimited internet...
Wonder if the same trick will work with Nexus 4...
Anyone n the know - could you please post?
when I get my N4, I plan on switching to medianet $15/month unlimited data. Hopefully they wont recognize the IMEI
Medianet plan does not work with nexus 4..just came from att store..and rep put medianet plan for me..but when i got home..i recived text from att that i have smartphone.
Been running MediaNet all day on my N4, got a smartphone prompt on my GNex a few times...a quick call into customer service fixes it right away.
decepticon said:
Been running MediaNet all day on my N4, got a smartphone prompt on my GNex a few times...a quick call into customer service fixes it right away.
Click to expand...
Click to collapse
That's great! I was wondering if you could report here occasionally for a few weeks to keep us updated on whether you still have medianet or if you got switched. Would be much appreciated!
Sent from my SGH-T999 using xda app-developers app
foehammer92 said:
That's great! I was wondering if you could report here occasionally for a few weeks to keep us updated on whether you still have medianet or if you got switched. Would be much appreciated!
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Will do, I am sure that even if they change it I will be able to get customer service to change it again. Never had a problem with them questioning me.
i call att and got medianet back...does anyone if it runs on HSPA+? any APN setting for it?
pbpatel1981 said:
i call att and got medianet back...does anyone if it runs on HSPA+? any APN setting for it?
Click to expand...
Click to collapse
I'm getting it using wap.cingular
Sent from my Nexus 4 using Tapatalk 2
decepticon said:
I'm getting it using wap.cingular
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
you mean default apn? well that work fine for me too but i am not sure if its HSPA+ or not..
i watch transformer with out any problem.
pbpatel1981 said:
you mean default apn? well that work fine for me too but i am not sure if its HSPA+ or not..
i watch transformer with out any problem.
Click to expand...
Click to collapse
It is, you can find it by going to settings>about phone>status and look under mobile network type.
If your connection is idle it will say HSPA:10 but fire up Pandora or any music service and check, it will say HSPA:15
Just ordered the gn4 for the gf, hopefully the dumb phone data plan will still work for it
Yeah definitely hoping this will not get flagged and continue working. The phone has amazing specs and is dirt cheap. Definitely much cheaper than the HTC One X and has pretty much the same specs but for half the price.
decepticon said:
Will do, I am sure that even if they change it I will be able to get customer service to change it again. Never had a problem with them questioning me.
Click to expand...
Click to collapse
Thanks for the info about calling customer service! What do you usually tell them? I just got flagged on my gnex and will getting my nexus 4 soon. Should I say something along the lines of "I don't have a smart phone."
azncber said:
Yeah definitely hoping this will not get flagged and continue working. The phone has amazing specs and is dirt cheap. Definitely much cheaper than the HTC One X and has pretty much the same specs but for half the price.
Click to expand...
Click to collapse
AT&T doesn't seem to know this phone's a smartphone. When I switched my SIM from my Nexus One to the Nexus 4, my 2GB DataPro plan was removed and changed to whatever their dumbphone unlimtied plan was.
It was a pain in ass to get them to switch it back to a 2GB DataPro w/ LTE plan. Without the LTE plan, you don't have access to the HSPA+ APN, so you'll be limited to 1mbit downstream max. People have been getting ~3-5mbit (or higher I think) on the HSPA+ APN.
krhainos said:
Without the LTE plan, you don't have access to the HSPA+ APN, so you'll be limited to 1mbit downstream max. People have been getting ~3-5mbit (or higher I think) on the HSPA+ APN.
Click to expand...
Click to collapse
Where'd you hear that the MediaNET cap is 1Mbps? AFAIK, it's 7Mbps. That's what the GSIII forums say. I can't even run Speedtest.net (says I'm getting 0.8KB/s...) so I can't verify, but I'm pretty sure I'm getting over 1Mbps. In fact, the Galaxy S came from still gets 400KB/s (~3.2Mbps) so I'm pretty sure that MediaNET goes above 1Mbps.
Hung0702 said:
Where'd you hear that the MediaNET cap is 1Mbps? AFAIK, it's 7Mbps. That's what the GSIII forums say. I can't even run Speedtest.net (says I'm getting 0.8KB/s...) so I can't verify, but I'm pretty sure I'm getting over 1Mbps. In fact, the Galaxy S came from still gets 400KB/s (~3.2Mbps) so I'm pretty sure that MediaNET goes above 1Mbps.
Click to expand...
Click to collapse
I didn't hear that MEdiaNet was throttled, but I did experience something similar to your situation. While on "wap.cingular", Speedtest.net would act strange(9kbps downstream, ~1mbit up). I went to the store and got a new MicroSIM I couldn't get anything faster than 1Mbit. I called in, told them the Nexus 4 was an LTE phone so I could get provisioned for the HSPA+ APN's. They told me to power cycle (I just switched APN's from "wap.cingular" to "pta"), and I immediately saw 3Mbit.
So given this, I can only deduce that whatever plan I was provisioned for when I was taken off my 2GB DataPro was capped at 1Mbit. Given your findings, I'm concluding that anyone that had 3G service(MEdiaNet) before they rolled out HSPA+/LTEhad an unthrottled 3G service and anyone that gets it today gets throttled("Featurephone Data").
Also, the fact your Speedtest.net app is acting funny is usually a sign you're on the gimped plan that I got auto-switched to("Featurephone Data").
I can only guess and share my experiences -- since it seems the AT&T monster and their inner workings are far more complex then I gave them credit for. The same wap.cingular APN I was on, doesn't seem to be the same one those GS III guys are on.
Tbh, I don't really care for this thread. I can see that I'm getting HSPA+:15 when I use cellular data, and my transfer speeds are as good as they were with my old phone. I'm only paying $10 for almost 3G (US 3G is the worst 3G...), and ~400KB/s is fast enough for my usage. I can even streaming HD Netflix; I don't, but it's a good benchmark.
Also, the MediaNET plans are not monitored for consumption at all, so I have a true unlimited plan. When I first moved into a new apartment last October, Comcast was being stupid and couldn't get me internet for 3 weeks. I tethered for myself, my roommate, and all of our many daily guests. >10GB down during that time, at least 2GB up, and not a word from AT&T. Until AT&T gets a Nexus 4 variant, I'm not worried about my IMEI being recognized as a smartphone and automatically jacked up to an overpriced 2GB plan with faster speeds but marginal real-world benefit.
krhainos said:
I can only guess and share my experiences -- since it seems the AT&T monster and their inner workings are far more complex then I gave them credit for. The same wap.cingular APN I was on, doesn't seem to be the same one those GS III guys are on.
Click to expand...
Click to collapse
There's something we can wholeheartedly agree on. AT&T, y u so evil?

[Q] Nexus 4 on AT&T

So I bought a Nexus 4 from the T-Mobile store( I know, dont say anything) and I am messing about with the apn settings trying to get a hold of AT&T's HSPA+ network. Right now all I have is HSPA and I know I should be getting faster speeds. If anyone can help me out that would be great!
Thanks
What settings are you using?
Sent from my Nexus 4
Go to the Straight Talk website. I found a page there the other day with all the settings for ATT and Tmo both.
BaronInkjet said:
Go to the Straight Talk website. I found a page there the other day with all the settings for ATT and Tmo both.
Click to expand...
Click to collapse
I cant post links yet but I may have found them.
Edit
Tried them and I still cannot get HSPA+ speeds.
Im using the PTA apn and seeing pretty good speeds, although all I get is the H instead of the H+. How do we get the H+?
I'm getting H+ out the box. But mines is from the play store.
Sent from my Nexus 4 using xda app-developers app
Can someone post the PTA APN?
Mine is also from the play store but only shows H (pretty sure there is no H+), can you post a screen shot of your statusbar showing H+? In my screenshot i am getting HSPAP which is hspa+ but there is no H+ icon on stock vanilla android.
This is the PTA apn
http://forum.xda-developers.com/showpost.php?p=20795291&postcount=2
I was going to start a thread but it seems I've found the answer to my question here: The T-Mobile Nexus 4 data DOES work on AT&T networks w. Now my question to all of you people using a T-MOBILE Nexus 4 on AT&T: what kind of actual download speeds are you getting? I know its dependent on area, coverage etc, but I'm still curious as to peoples experiences.
Nickel Dime Bay said:
Mine is also from the play store but only shows H (pretty sure there is no H+), can you post a screen shot of your statusbar showing H+? In my screenshot i am getting HSPAP which is hspa+ but there is no H+ icon on stock vanilla android.
This is the PTA apn
http://forum.xda-developers.com/showpost.php?p=20795291&postcount=2
Click to expand...
Click to collapse
As an At&t customer in central jersey, I get glimpses of hspa+:15 service that never really sticks. At home i get 6d:1.5up and at work I get 3d:1.1up. Don't really know if that is considered hspa+ speeds for the area.. but the phone doesnt really show it. My imei isnt correct on att's end and is still saying I have a note and I don't know if that affects it.
called support and they couldn't identify my imei and wanted to put me on a dumb phone plan, no thanks (unlimited lte plan I am on I will not lose).
does anyone know if the imei matters when connecting to the hspap towers? when will att update their systems to know our phones are smart phones?
I am using the pta apn as that seems to work decently. Is hspa+ service bad in central jersey? I had lte on my note in my areas.
I've been an AT&T customer since 2002, I had a nokia phone before getting the iPhone, then the iPhone 3G, 3Gs, 4, 4s, and finally jumped to Android with the N4. I'm currently on the iPhone Data Pro 4GB plan and just got my N4 yesterday.
I promptly popped the sim card into the phone and I'm able to make voice calls and sometimes use the data. thing is, the browsing on the cell netowork feels slow, and i often get a "No connection" dialogue.
I looked at my phone's status and it says that I have HSPA:10 for my network type.
I tried running speedtest.net, but it keeps timing out.
Any suggestions on how i should proceed from here?
Change your APN, you need the hspa+ one. I think you can only use the PTA if you have a Sim provisioned for LTE (which I have from my S3) and for everyone else they put you on the WAP.Cingular. APN.
Sent from my Nexus 4 using xda premium
I'm using the $30 5GB 4G T-Mobile plan with my Nexus 4. So, my comments are directed at T-Mobile users, and the way the Nexus generally reports it's network status. I've been running speedtests all morning/afternoon around Arlington, VA and Washington, DC. At first, I couldn't figure out why the phone kept saying HSPA when I knew HSPA+ was available. The answer is that the phone automatically bumps up to HSPA+ when you begin to upload/download data, and bumps down to HSPA to save battery. So, when you're idle you'll just see HSPA.
I downloaded Network Signal Info, and watched the net type field as I ran speed tests. Each time, after the test initiated, the speed bumped up to HSPA+21mbit. Once the speed test ends, it goes back to regular HSPA. It appears the application doesn't differentiate between 21 mbit and 42 mbit speeds, as I know I was getting 42 meg speeds in Washington, D.C. In Arlington, I was seeing 3-4 Mbit speeds, but as soon as I got into DC I got speeds of 8-15 Mbit down. T-Mobile also advertises that it has expanded the HSPA+42 service to D.C.
When actively using mobile date, the About > Status shows "HSPA+:15". When you data connection is idle or you're on wifi, you'll see "HSPA:10." You may also notice it changing when the phone appears to be idle, but I assume that's due to background data usage. I hope this is helpful.
kentnish said:
I've been an AT&T customer since 2002, I had a nokia phone before getting the iPhone, then the iPhone 3G, 3Gs, 4, 4s, and finally jumped to Android with the N4. I'm currently on the iPhone Data Pro 4GB plan and just got my N4 yesterday.
I promptly popped the sim card into the phone and I'm able to make voice calls and sometimes use the data. thing is, the browsing on the cell netowork feels slow, and i often get a "No connection" dialogue.
I looked at my phone's status and it says that I have HSPA:10 for my network type.
I tried running speedtest.net, but it keeps timing out.
Any suggestions on how i should proceed from here?
Click to expand...
Click to collapse
I don't have an answer for you but I currently have an iPhone 3gs with an "Data Unlimited for iPhone" plan, would that cover HSPA+ or just UTMS 3g?
---------- Post added at 04:52 PM ---------- Previous post was at 04:45 PM ----------
BaronInkjet said:
Go to the Straight Talk website. I found a page there the other day with all the settings for ATT and Tmo both.
Click to expand...
Click to collapse
Can you post the link, I can't seem to find it.
Thank you very much for your help (It means a lot)
Kassassin said:
As an At&t customer in central jersey, I get glimpses of hspa+:15 service that never really sticks. At home i get 6d:1.5up and at work I get 3d:1.1up. Don't really know if that is considered hspa+ speeds for the area.. but the phone doesnt really show it. My imei isnt correct on att's end and is still saying I have a note and I don't know if that affects it.
called support and they couldn't identify my imei and wanted to put me on a dumb phone plan, no thanks (unlimited lte plan I am on I will not lose).
does anyone know if the imei matters when connecting to the hspap towers? when will att update their systems to know our phones are smart phones?
I am using the pta apn as that seems to work decently. Is hspa+ service bad in central jersey? I had lte on my note in my areas.
Click to expand...
Click to collapse
As a former att employee in their tech department the imei number doesn't matter.. it just let then know what plans they can add to the device.. I had a flip phone when my skyrocket died.. it didn't matter as long as your account is provisioned for data. Whether LTE or media net
Sent from my HTC PH39100 using xda premium
---------- Post added at 10:08 AM ---------- Previous post was at 10:05 AM ----------
SeaSeeC said:
I don't have an answer for you but I currently have an iPhone 3gs with an "Data Unlimited for iPhone" plan, would that cover HSPA+ or just UTMS 3g?
---------- Post added at 04:52 PM ---------- Previous post was at 04:45 PM ----------
Can you post the link, I can't seem to find it.
Click to expand...
Click to collapse
You might have to change your plan and get the 4g sim... You will still be able to keep your unlimited data when switching plans. Your are grandfathered in so they can't take it away.. I have switched my data a few times and have kept unlimited data.. make sure you let the person know helping you that you don't want to lose your unlimited data
Sent from my HTC PH39100 using xda premium
I'm having the same problem. Do I just need to find working APN settings?
Sent from my Nexus 4 using Tapatalk 2
Anyone else having issues with the speedtest app? Times out a ton and when it does run, download speeds are always < 5kbps.
My data speed seems good when browsing or downloading but speedtest refuses to work correctly.
dcarpenter85 said:
Anyone else having issues with the speedtest app? Times out a ton and when it does run, download speeds are always < 5kbps.
My data speed seems good when browsing or downloading but speedtest refuses to work correctly.
Click to expand...
Click to collapse
Does it test correctly in the browser?
Simba501 said:
Does it test correctly in the browser?
Click to expand...
Click to collapse
Took me a while to find a speedtest that would work in the browser but the one on dslreports.com reported that I was getting ~3mbps down. Still seems quite a bit lower than the 7mbps I was getting on my Atrix 4G.

Help. nexus 4 can't connect to att

I had a dumb phone on att before this with no data plans. I got a new sim card recently from att, but for some reason the phone won't recognize my sim card and I don't know why. I tried my sister's sim card and it worked. She has an iPhone 4s. Does anyone know what the problem is?
Sounds like you may need to add a data plan or head to an AT&T store and have them help you sort out these issues. Did you put in the proper APN setting?
Sent from my cm_tenderloin using xda app-developers app
Ajfink said:
Sounds like you may need to add a data plan or head to an AT&T store and have them help you sort out these issues. Did you put in the proper APN setting?
Sent from my cm_tenderloin using xda app-developers app
Click to expand...
Click to collapse
Yeah. I've tried a couple of different apns. Doesn't seem to be making a difference.
gsleh123 said:
Yeah. I've tried a couple of different apns. Doesn't seem to be making a difference.
Click to expand...
Click to collapse
I have a friend also experiencing this problem with a new sim from ATT. ATT Customer service is telling him it's the phone.
Let us know if you figure anything out.
Donteventrii said:
I have a friend also experiencing this problem with a new sim from ATT. ATT Customer service is telling him it's the phone.
Let us know if you figure anything out.
Click to expand...
Click to collapse
Call AT&T and tell them you have a new unlocked LTE phone. It appears that if your account isn't provisioned for LTE, then your phone is stuck in 3G only speeds (1mbit up and 1mbit down), or worse, no connection at all.
Easy way to tell is : If you only get service through the "wap.cingular" APN, and no connection through either "pta" or "phone" APNs, your line is not provisioned correctly.
I'd say you need to get a data plan. No settings or SIM card is going to change that since you're coming from a "dumb" phone plan.
krhainos said:
Call AT&T and tell them you have a new unlocked LTE phone. It appears that if your account isn't provisioned for LTE, then your phone is stuck in 3G only speeds (1mbit up and 1mbit down), or worse, no connection at all.
Easy way to tell is : If you only get service through the "wap.cingular" APN, and no connection through either "pta" or "phone" APNs, your line is not provisioned correctly.
Click to expand...
Click to collapse
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.
I know the Nexus 4 isn't LTE. AT&T doesn't. Your handset won't be able to access anything beyond HSDPA if your account isn't provisioned for LTE when using unlocked handsets that AT&T doesn't sell.
It has something to do with how they do IMEI detection now. My data plan was switched to dumbphone data within an hour of me switching my SIM to the Nexus 4 as they don't have it on their IMEI database and assumed it was a dumbphone.
Sent from my Nexus 4 using xda app-developers app
I had the same problem, they are incompetent and when I called the first time they put me on some Blackberry data plan that worked for a day and then stopped working completely. Then I called again and asked to be provisioned for APN "phone" I just told them my phone is 4G/LTE and to just do it. With the settings from this thread, my phone now works fine on HSPA+, getting 3-6Mbps/1Mbps at home where the signal is mediocre.
Phoenixtx said:
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.
Click to expand...
Click to collapse
Woah Woah I put my sim from my one X into my Nexus and HSPA data works just fine I didn't have to change anything on my account even though the sim is provisioned for LTE
Sent from my Nexus 4 using xda app-developers app
Phoenixtx said:
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.
Click to expand...
Click to collapse
THAT sounds like APNs, or a newer SIM incompatible with the Inspire.
Sent from my Nexus 4
deleted
Ajfink said:
THAT sounds like APNs, or a newer SIM incompatible with the Inspire.
Sent from my Nexus 4
Click to expand...
Click to collapse
Yeah, to access the HSPA+ speeds, you need to be on either the "pta" or "phone" APN.
The "wap.cingular" APN will top out at ~1mbit up and down. To have access to either of those APNs your account needs to be provisioned for LTE.
Out of curiosity, what's the difference between APN "pta" and "phone"? When I asked AT&T tech support I was told "pta is not supported, you get provisioned on phone" - whatever that means. But I went to an AT&T store and looked at the APN settings for the old HTC One X and it's set to "pta", while the new HTC One X+ released a week or so ago is set to "phone". Both LTE, both gave about the same speedtest results.
Not sure, but I know PTA is ostensibly for LTE.
Sent from my Nexus 4
sirxdroid said:
Out of curiosity, what's the difference between APN "pta" and "phone"? When I asked AT&T tech support I was told "pta is not supported, you get provisioned on phone" - whatever that means. But I went to an AT&T store and looked at the APN settings for the old HTC One X and it's set to "pta", while the new HTC One X+ released a week or so ago is set to "phone". Both LTE, both gave about the same speedtest results.
Click to expand...
Click to collapse
From what I can tell -- there is no difference on HSPA+.
Ajfink said:
Not sure, but I know PTA is ostensibly for LTE.
Sent from my Nexus 4
Click to expand...
Click to collapse
mine stopped connecting to T-mobile. After 3 restores and swapping sims, and adding and deleting APNs, tmobile deemed my device as defected by fault of the radio. I also flashed stock rom through w/fastboot just out of curiousity and still doesnt work.
Could be a similar issue with the OPs
Mine stops connecting to AT&T sometimes too, it seems to happen when I transition from the home wifi to AT&T data. The phone status still shows that it's connected to HSPA, good signal but it can't send/receive any data. Luckily so far a reboot has solved the problem. Not sure if it's an N4 problem or a problem on the AT&T side.
IMEI Is the Key
Phoenixtx said:
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.
Click to expand...
Click to collapse
I had a similar issue. I gave my upgrade to my wife for the new iPhone 5 and got a new sim card for the Nexus 4. Called AT&T and said that the problem was that the iPhone's IMEI was on my line; they added my IMEI. Rebooted my phone and voila! I am now connected to their HSPA network. Hope this helps.

AT&T Setup for Nexus 4

I've seen this come up on several threads and I get chats about it all the time. I work for Consumer Data Support at AT&T. This is not an official AT&T statement, just trying to help out my fellow Nexus users. This will only apply if you have an actual AT&T account, not pre-paid service or third party service. When you get your N4, you need to have an AT&T microSIM that is either active or new. Any SIM that was used previously and taken off of an account is no good.
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
The most important part is the next step, the reason everyone's getting crappy speeds is the APN. LG programed the default AT&T APN as wap.cingular, that's an old APN. Use the following settings and restart your phone. You should be all set.
Name: AT&T
APN: phone
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,mms
APN protocol: IPv4
Bearer: Unspecified
*On another note, if you're trying the LTE hack, you will need to have an LTE data plan on your account. Which means you need an IMEI for an LTE phone (one that AT&T will recognize) on your account for them to add the LTE plan. Once you've got that use the same APN settings, but change the APN from 'phone' to 'pta'.
I'll be happy to answer any questions on this, however if you want AT&T policy info or to ***** about your service I'm going to tell you to go to the AT&T website or to call 611.
- Exlipse
Twitter - @ExlipseVII
Nexus 4 - Euroskank Jellybro - Trinity
Nexus S - Jellybro
Hey man...this kicks ass. I'm REALLY hoping this solves my odd network issues. I can surf the web and use Spotify/Pandora, among other things, all day no problem but Facebook rarely works (yet I get notifications...), I can't SEND email (yet I receive it...) and the speedtest app errors out after the ping test.
Can you get me that MMSC? PM...text message...whatever, I don't care. Hoping this would fix these couple issues and make my phone perfect!
thanks so much...i have like 5 apns and i will try this one.:good::good:
Thanks for posting this, it's appreciated! These settings have been floating around the forums though, with some slight differences. For example, the settings I'm currently using came from the "how to get 4g speeds on AT&T" thread in the general section. They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Oh, and the MMSC setting is: http://mmsc.mobile.att.net
Sent from my Nexus 4 using Tapatalk 2
Looking like it's still not working for me with those settings...ideas?
k_nivesout said:
They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Click to expand...
Click to collapse
I don't see the IPv6 making a difference unless you're using something that requires it. As far as the APN type, what I posted is what I've been using, I'm not really sure what function those other types imply.
Oh, and the MMSC setting is: ...
Click to expand...
Click to collapse
Yes! This is the MMSC address. Thanks!
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If you still have the LTE plan on your line, the PTA APN should work fine. I haven't personally tested it though. You can always change it to phone and test it out. The other settings are the same between the two.
gotzaDroid said:
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I did have problems using IPv4/IPv6 as well, that was on StraightTalk. Not sure how it effects devices on AT&T, based on this though I would recommend keeping it on straight IPv4 unless 6 is needed.
Exlipse said:
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
Click to expand...
Click to collapse
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If your previous phone was a skyrocket(LTE capable device), I'm assuming your plan is provisioned for 4g. You do realize you wont get the same speeds with the N4 vs skyrocket no matter what settings you try.
---------- Post added at 10:47 AM ---------- Previous post was at 10:40 AM ----------
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
Click to expand...
Click to collapse
Right, the IMEI must be recognized by the system as HSPA+ / LTE / Etc to get the right plan.
I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
Click to expand...
Click to collapse
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
eep2378 said:
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
eep2378 said:
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
This will definitely work. I certainly didn't tell anyone to do this though =D
Exlipse said:
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
Click to expand...
Click to collapse
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Rmac2 said:
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
Click to expand...
Click to collapse
Well, I would call back and speak to someone else. I'm using the IMEI number from my SGS2(i777) without any issue.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
Click to expand...
Click to collapse
The data tag does not turn colors, it will still be grey on H+ as well.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan...
Click to expand...
Click to collapse
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
To your last question, the answer is simple. Because you didn't buy the phone from ATT and sign another 2 year contract, they could give a crap about wasting energy to properly resolve your issue.
I went through something similar when I first got my N4. A supervisor basically told me, "because the phone wasn't built for their network(didn't buy from them), they could not guarantee results regarding data". WHAT?? I simply told them, it has absolutely nothing to do with whether the phone was "built" for your network, it accepts the SAME bands, as YOUR NETWORK, end of story!!
and domiogy
Exlipse said:
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Click to expand...
Click to collapse
Thanks! I've gotten more information from you than several calls and visits to AT&T. Oddly, I just did a speed test and now I'm getting 5M downloads (matching the One X+ and iPhone 5) so maybe a APN change finally is working for me. I'm using the "phone" settings. I'll be satisfied with these speeds, but it still doesn't resolve a bigger problem that other N4 newbies will experience. I had to create the APN myself... and even knew to check these forums for help... something most customers will never do so they will be stuck with poor data performance on a great phone.

Anybody have AT&T APN settings that work well?

I'm trying to find usable APN settings for AT&T and my Nexus 4. I'm using an iPhone 5 LTE data plan, so that's not an issue. When I use the official APN that's installed on the SIM card from AT&T, I get really poor speed test results. When I use the APN settings in THIS THREAD, I get good speed results, but I can't send or receive MMS messages.
Anybody have a solution that'll give me good download speeds as well as keep MMS working?
Try these settings. They work for me.
Name:att
And phone under APN type.
The rest is in the screenshot.
Let me know if that works! I get about 6 down and 1 up in Houston with Att.
Sent from my Nexus 4 using xda app-developers app
Ieatnoobs said:
Try these settings. They work for me.
Name:att
And phone under APN type.
The rest is in the screenshot.
Let me know if that works! I get about 6 down and 1 up in Houston with Att.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Your MMS messages are working without a hitch, as well?
Also, should I delete the default APN, or doesn't it matter if it's there or not? I'm new to this. =/
In trying these settings, my MMS is working. I'm still only achieving download speeds of 2Mbps or less, while my girlfriend's iPhone 4S, in the same room as I am, is getting 5Mbps download speeds and 2Mbps upload speeds.
Any ideas?
I use the settings as seen in this thread.
http://forum.xda-developers.com/showthread.php?t=2139537
It's given me 6mb down and 495 kb up.
Edit: I'm in Madison, WI and I will also say that my MMS is working, both to send and receive.
The upload will vary I guess. My uploads are pretty constant here in Houston so its probably a network issue where you are.
Also you can delete the original APN with no problem
Sent from my Nexus 4 using xda app-developers app
AGeleff said:
I'm trying to find usable APN settings for AT&T and my Nexus 4. I'm using an iPhone 5 LTE data plan, so that's not an issue. When I use the official APN that's installed on the SIM card from AT&T, I get really poor speed test results. When I use the APN settings in THIS THREAD, I get good speed results, but I can't send or receive MMS messages.
Anybody have a solution that'll give me good download speeds as well as keep MMS working?
Click to expand...
Click to collapse
I think it's gonna be your iPhone Data plan. I work for AT&T and the SOC code for iPhone's data plan is always different to those of Android/Windows LTE data plan. Meaning, when you register the iPhone 5 it completely changes the code and from my experience that plan doesn't work well with Android devices. When an Android is register with LTE the SOC code is universal and doesn't matter which Android device you use. I left the iPhone 5 and registered the Galaxy S3 that I owned and haven't had any issues. If you're gonna be using an unlocked device the best idea is to have an Android device registered to your line because iPhone's always have their own codes. Hope that helps.
Ivizoid said:
I think it's gonna be your iPhone Data plan. I work for AT&T and the SOC code for iPhone's data plan is always different to those of Android/Windows LTE data plan. Meaning, when you register the iPhone 5 it completely changes the code and from my experience that plan doesn't work well with Android devices. When an Android is register with LTE the SOC code is universal and doesn't matter which Android device you use. I left the iPhone 5 and registered the Galaxy S3 that I owned and haven't had any issues. If you're gonna be using an unlocked device the best idea is to have an Android device registered to your line because iPhone's always have their own codes. Hope that helps.
Click to expand...
Click to collapse
Thanks for the tip. I'll find an IMEI of an LTE Android device, or I'll just hold out and wait for the HTC One's launch. I plan on buying one of those anyway.

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