Help. nexus 4 can't connect to att - Nexus 4 Q&A, Help & Troubleshooting

I had a dumb phone on att before this with no data plans. I got a new sim card recently from att, but for some reason the phone won't recognize my sim card and I don't know why. I tried my sister's sim card and it worked. She has an iPhone 4s. Does anyone know what the problem is?

Sounds like you may need to add a data plan or head to an AT&T store and have them help you sort out these issues. Did you put in the proper APN setting?
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Ajfink said:
Sounds like you may need to add a data plan or head to an AT&T store and have them help you sort out these issues. Did you put in the proper APN setting?
Sent from my cm_tenderloin using xda app-developers app
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Yeah. I've tried a couple of different apns. Doesn't seem to be making a difference.

gsleh123 said:
Yeah. I've tried a couple of different apns. Doesn't seem to be making a difference.
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I have a friend also experiencing this problem with a new sim from ATT. ATT Customer service is telling him it's the phone.
Let us know if you figure anything out.

Donteventrii said:
I have a friend also experiencing this problem with a new sim from ATT. ATT Customer service is telling him it's the phone.
Let us know if you figure anything out.
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Call AT&T and tell them you have a new unlocked LTE phone. It appears that if your account isn't provisioned for LTE, then your phone is stuck in 3G only speeds (1mbit up and 1mbit down), or worse, no connection at all.
Easy way to tell is : If you only get service through the "wap.cingular" APN, and no connection through either "pta" or "phone" APNs, your line is not provisioned correctly.

I'd say you need to get a data plan. No settings or SIM card is going to change that since you're coming from a "dumb" phone plan.

krhainos said:
Call AT&T and tell them you have a new unlocked LTE phone. It appears that if your account isn't provisioned for LTE, then your phone is stuck in 3G only speeds (1mbit up and 1mbit down), or worse, no connection at all.
Easy way to tell is : If you only get service through the "wap.cingular" APN, and no connection through either "pta" or "phone" APNs, your line is not provisioned correctly.
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Click to collapse
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.

I know the Nexus 4 isn't LTE. AT&T doesn't. Your handset won't be able to access anything beyond HSDPA if your account isn't provisioned for LTE when using unlocked handsets that AT&T doesn't sell.
It has something to do with how they do IMEI detection now. My data plan was switched to dumbphone data within an hour of me switching my SIM to the Nexus 4 as they don't have it on their IMEI database and assumed it was a dumbphone.
Sent from my Nexus 4 using xda app-developers app

I had the same problem, they are incompetent and when I called the first time they put me on some Blackberry data plan that worked for a day and then stopped working completely. Then I called again and asked to be provisioned for APN "phone" I just told them my phone is 4G/LTE and to just do it. With the settings from this thread, my phone now works fine on HSPA+, getting 3-6Mbps/1Mbps at home where the signal is mediocre.

Phoenixtx said:
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.
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Click to collapse
Woah Woah I put my sim from my one X into my Nexus and HSPA data works just fine I didn't have to change anything on my account even though the sim is provisioned for LTE
Sent from my Nexus 4 using xda app-developers app

Phoenixtx said:
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.
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Click to collapse
THAT sounds like APNs, or a newer SIM incompatible with the Inspire.
Sent from my Nexus 4

deleted

Ajfink said:
THAT sounds like APNs, or a newer SIM incompatible with the Inspire.
Sent from my Nexus 4
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Yeah, to access the HSPA+ speeds, you need to be on either the "pta" or "phone" APN.
The "wap.cingular" APN will top out at ~1mbit up and down. To have access to either of those APNs your account needs to be provisioned for LTE.

Out of curiosity, what's the difference between APN "pta" and "phone"? When I asked AT&T tech support I was told "pta is not supported, you get provisioned on phone" - whatever that means. But I went to an AT&T store and looked at the APN settings for the old HTC One X and it's set to "pta", while the new HTC One X+ released a week or so ago is set to "phone". Both LTE, both gave about the same speedtest results.

Not sure, but I know PTA is ostensibly for LTE.
Sent from my Nexus 4

sirxdroid said:
Out of curiosity, what's the difference between APN "pta" and "phone"? When I asked AT&T tech support I was told "pta is not supported, you get provisioned on phone" - whatever that means. But I went to an AT&T store and looked at the APN settings for the old HTC One X and it's set to "pta", while the new HTC One X+ released a week or so ago is set to "phone". Both LTE, both gave about the same speedtest results.
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From what I can tell -- there is no difference on HSPA+.
Ajfink said:
Not sure, but I know PTA is ostensibly for LTE.
Sent from my Nexus 4
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mine stopped connecting to T-mobile. After 3 restores and swapping sims, and adding and deleting APNs, tmobile deemed my device as defected by fault of the radio. I also flashed stock rom through w/fastboot just out of curiousity and still doesnt work.
Could be a similar issue with the OPs

Mine stops connecting to AT&T sometimes too, it seems to happen when I transition from the home wifi to AT&T data. The phone status still shows that it's connected to HSPA, good signal but it can't send/receive any data. Luckily so far a reboot has solved the problem. Not sure if it's an N4 problem or a problem on the AT&T side.

IMEI Is the Key
Phoenixtx said:
The Nexus 4 isn't LTE.
On AT&T they have to provision the sim for the proper data plan. As an example, when I put my iphone5 sim (with LTE data) in my Inspire (an HSPA phone like the Nexus 4) I don't have any data connectivity even though I can make/receive calls and texts.
Click to expand...
Click to collapse
I had a similar issue. I gave my upgrade to my wife for the new iPhone 5 and got a new sim card for the Nexus 4. Called AT&T and said that the problem was that the iPhone's IMEI was on my line; they added my IMEI. Rebooted my phone and voila! I am now connected to their HSPA network. Hope this helps.

Related

HSDPA data connection not working on all sim cards.

I found this kinda interesting. I was playing around with the APN's and on my sim card iam able to use both .wap and HSDPA data connections with my sim card I upgraded with. But I took a sim card out of a BlackBerry Bold 9700 and I was only able to use the. .wap apn to connect to data, the HSDPA apn wouldn't connect.
Sent from my MB860 using XDA App
Its working as intended
Just got off the phone with AT&T business because of network issues I am having today, and I asked about SIM cards since there are so many conflicting reports on what works.
I was told that any 3G SIM card which has the fireball logo does not need to be upgraded, as it will work as intended with the pseudo 4G network. If you have an older 3G SIM card, it will require replacement.
Also, I was told when I asked about us getting "4G" speed, that no towers in my area, (10 miles W of Boston), or where I work, (10 miles NW of Boston), are at the moment being upgraded for this capability. No dates show in the AT&T system for any of the towers in either location. I was told that if at all possible, everyone will have 4G speeds by the end of the year, which she told me would be 20mbps down. She also told me that some of the towers in my area are not even 3G capable.
We shall see as time moves on!
RPK925 said:
I found this kinda interesting. I was playing around with the APN's and on my sim card iam able to use both .wap and HSDPA data connections with my sim card I upgraded with. But I took a sim card out of a BlackBerry Bold 9700 and I was only able to use the. .wap apn to connect to data, the HSDPA apn wouldn't connect.
Sent from my MB860 using XDA App
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BBs also use a different dataplan so the APN may not be one allowed through that plan.
When I was on the phone with att they said I had HSPA+ enabled on my account/sim card, thought this might be a the issue. Has anyone bought a Atrix outright (without upgrade or new contract) have problems using data when conne ted to hspa data connection?
dLo GSR said:
BBs also use a different dataplan so the APN may not be one allowed through that plan.
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Unstable network connection (AT&T)

Hey guys so I love my nexus 4 I've had it for about three weeks now. One thing that is very frustrating is that my network connection is constantly going on and off. On the status bar it goes from full blue bars with an H and then all of a sudden I try to use an app and it says no network connection and the blue bars turn grey and it just goes on and off every couple seconds. It has done it probably 10 times as I'm writing this. Anyone else have this problem? Help!
Sent from my Nexus 4 using xda app-developers app
I'm in central Arkansas, on Straight Talk (ATT) and it does the same thing.
Sent from my Nexus 4 using Tapatalk 2
I'm in the Chicago area and I get the same thing every so often. I downloaded an app called fresh network and it helps. When I get that fluctuating signal, I run the app and it connects me to a better tower and the issue goes away.
Sent from my Nexus 7 using xda premium
Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app
I have the same issue when I won't get my work emails and would have to disable/enable my "Data" connection in order to get my emails sync right away which is a little annoying.
Another issue that I have for example is that I can't run the "speedtest" App on my phone using the default APN from AT&T so after looking around I switched from WAP to PHONE (unfortunately I am on my company plan and don't know what kind of plan I have) and speedtest is now working fine.
And finally, I followed "gotzaDroid" and downloaded the "Fresh Network App" and my download speed spikes to 5Mbps (still using the PHONE APN instead of WAP) when it usually spikes at 2.7Mbps. As of right now, after playing with it for 5 minutes I can say that I am happy with this App.
i'm down here in houston and i was having the same problem. i have a grandfather plan from when the iphone first came out. dropped my sim card in and was barely even getting 2g speeds. couldn't even do a speed test. from what i've heard from other members on the forum is that AT&T doesn't recognize the N4 as an official smartphone in their database. you'd have to call them and get them to redirect their 4G data plan to your phone. there's a specific IMEI number you give them (not the one on your phone or else it'll turn up nothing in their database). if i find it, i'll post it here. once that's done, you should get the high speed data. but for me, i was done paying my grandfathered plan, over $100/month. i switched over to t-mobile's monthly plan and it's been awesome. got up to 15 MB/s even though sometimes is says 3G rather than H.
Similar issue. I have full bars, but its just the data connection which keeps flapping. (The H for HSPA keeps appearing disappearing) I am on the original iphone unlimited 4g data plan.
This happens only when using the "phone" APN (http://mmsc.mobile.att.net). But when i use the wap.cingular APN, no such issue. But obviously, with this APN, the speeds are unknown (speedtest app reports connectivity issue, but data works fine across all apps. And from feel, its definitely hspa with a H in the display)
EDIT: located in bay area.
I have also found today that sometimes toggling airplane mode on and off clears it up too
Sent from my Nexus 4 using xda premium
I have the same problem, but on Tmobile. I believe a lot of people are having this issue on tmo, there are several threads on it and one in tmo's forum too.
No one knows what's going on yet..
Transmission sent from my badass Nexus 4.
I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.
backtoreality15 said:
I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.
Click to expand...
Click to collapse
Yeah I have that problem in the same bay area.
Reboot (not very practical) or making a call fix it. I'm on a n4 imei with the 4G (hspa not lte) unlimited personal smartphone plan.
godefoy said:
Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
You certainly can, with actual service..
for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.
phermey said:
for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.
Click to expand...
Click to collapse
My internet sucks. I can't even YouTube a video on high quality. Signal even shows "4g" and 4 bars but nope.. I wish there was a fix.
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AT&T Setup for Nexus 4

I've seen this come up on several threads and I get chats about it all the time. I work for Consumer Data Support at AT&T. This is not an official AT&T statement, just trying to help out my fellow Nexus users. This will only apply if you have an actual AT&T account, not pre-paid service or third party service. When you get your N4, you need to have an AT&T microSIM that is either active or new. Any SIM that was used previously and taken off of an account is no good.
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
The most important part is the next step, the reason everyone's getting crappy speeds is the APN. LG programed the default AT&T APN as wap.cingular, that's an old APN. Use the following settings and restart your phone. You should be all set.
Name: AT&T
APN: phone
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,mms
APN protocol: IPv4
Bearer: Unspecified
*On another note, if you're trying the LTE hack, you will need to have an LTE data plan on your account. Which means you need an IMEI for an LTE phone (one that AT&T will recognize) on your account for them to add the LTE plan. Once you've got that use the same APN settings, but change the APN from 'phone' to 'pta'.
I'll be happy to answer any questions on this, however if you want AT&T policy info or to ***** about your service I'm going to tell you to go to the AT&T website or to call 611.
- Exlipse
Twitter - @ExlipseVII
Nexus 4 - Euroskank Jellybro - Trinity
Nexus S - Jellybro
Hey man...this kicks ass. I'm REALLY hoping this solves my odd network issues. I can surf the web and use Spotify/Pandora, among other things, all day no problem but Facebook rarely works (yet I get notifications...), I can't SEND email (yet I receive it...) and the speedtest app errors out after the ping test.
Can you get me that MMSC? PM...text message...whatever, I don't care. Hoping this would fix these couple issues and make my phone perfect!
thanks so much...i have like 5 apns and i will try this one.:good::good:
Thanks for posting this, it's appreciated! These settings have been floating around the forums though, with some slight differences. For example, the settings I'm currently using came from the "how to get 4g speeds on AT&T" thread in the general section. They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Oh, and the MMSC setting is: http://mmsc.mobile.att.net
Sent from my Nexus 4 using Tapatalk 2
Looking like it's still not working for me with those settings...ideas?
k_nivesout said:
They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Click to expand...
Click to collapse
I don't see the IPv6 making a difference unless you're using something that requires it. As far as the APN type, what I posted is what I've been using, I'm not really sure what function those other types imply.
Oh, and the MMSC setting is: ...
Click to expand...
Click to collapse
Yes! This is the MMSC address. Thanks!
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If you still have the LTE plan on your line, the PTA APN should work fine. I haven't personally tested it though. You can always change it to phone and test it out. The other settings are the same between the two.
gotzaDroid said:
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
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Click to collapse
I did have problems using IPv4/IPv6 as well, that was on StraightTalk. Not sure how it effects devices on AT&T, based on this though I would recommend keeping it on straight IPv4 unless 6 is needed.
Exlipse said:
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
Click to expand...
Click to collapse
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If your previous phone was a skyrocket(LTE capable device), I'm assuming your plan is provisioned for 4g. You do realize you wont get the same speeds with the N4 vs skyrocket no matter what settings you try.
---------- Post added at 10:47 AM ---------- Previous post was at 10:40 AM ----------
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
Click to expand...
Click to collapse
Right, the IMEI must be recognized by the system as HSPA+ / LTE / Etc to get the right plan.
I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
Click to expand...
Click to collapse
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
eep2378 said:
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
eep2378 said:
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
This will definitely work. I certainly didn't tell anyone to do this though =D
Exlipse said:
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
Click to expand...
Click to collapse
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Rmac2 said:
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
Click to expand...
Click to collapse
Well, I would call back and speak to someone else. I'm using the IMEI number from my SGS2(i777) without any issue.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
Click to expand...
Click to collapse
The data tag does not turn colors, it will still be grey on H+ as well.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan...
Click to expand...
Click to collapse
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
To your last question, the answer is simple. Because you didn't buy the phone from ATT and sign another 2 year contract, they could give a crap about wasting energy to properly resolve your issue.
I went through something similar when I first got my N4. A supervisor basically told me, "because the phone wasn't built for their network(didn't buy from them), they could not guarantee results regarding data". WHAT?? I simply told them, it has absolutely nothing to do with whether the phone was "built" for your network, it accepts the SAME bands, as YOUR NETWORK, end of story!!
and domiogy
Exlipse said:
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Click to expand...
Click to collapse
Thanks! I've gotten more information from you than several calls and visits to AT&T. Oddly, I just did a speed test and now I'm getting 5M downloads (matching the One X+ and iPhone 5) so maybe a APN change finally is working for me. I'm using the "phone" settings. I'll be satisfied with these speeds, but it still doesn't resolve a bigger problem that other N4 newbies will experience. I had to create the APN myself... and even knew to check these forums for help... something most customers will never do so they will be stuck with poor data performance on a great phone.

i9505G - Google Edition on AT&T -- LTE Working?

The title almost says it all.
Anybody out there with the Google edition running on AT&T have LTE speeds working?
Here in the Atlanta metro area, we are supposed to have LTE on AT&T, but the phone HSPA connects with only about 1Mb down and 0.1Mb up speed tests
How do we make sure the phone is ready to work on AT&T LTE? AT&T rep says "check settings" ..... ummmmmmm she probably has an iPhone.
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
I've used this app in the past on AOSP roms and such, and it works great.
https://play.google.com/store/apps/details?id=com.tweakker
ack154 said:
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
Click to expand...
Click to collapse
AT&T is telling me they can not add me to the LTE plan b/c the device is unlocked.
readonlyaccess said:
AT&T is telling me they can not add me to the LTE plan b/c the device is unlocked.
Click to expand...
Click to collapse
That's a load of ****. Did you call or go to a store? I suggest going to a store. And if you can, make sure its a proper corporate store (and not a random reseller or something).
Mine works fine on T-Mobile LTE. As understand at&t and T-Mobile use the same AWS technology for LTE, just different spectrum.
Sent from my GT-I9505G using xda app-developers app
Sorry, not in Atlanta. But, here in Hawaii I've got LTE on AT&T. It even shows the LTE next to the signal bars.
jodvova said:
Mine works fine on T-Mobile LTE. As understand at&t and T-Mobile use the same AWS technology for LTE, just different spectrum.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
Did you just swap your sim from one phone to another?
I am curious because on another forum LTE is not working.
Your phone has the LTE icon in the status bar?
thanks
Had the same issue yesterday when I received the phone. Spent an hour at the att store swapping Sim cards, changing imei numbers and trying different apns. Finally did a factory reset and it worked. We felt stupid. Not sure if thats the case with yours but give it a try.
EDIT
Also came across another thread with the same issue and another person said they had to change the IMEI on the account to a demo model. We also did the same with mine just before the reset. Here's the quoted text.
Solved. I went to the ATT store copied down the IMEI of a demo LTE phone. Called support, gave them the IMEI and that allowed them to add an LTE plan.
Click to expand...
Click to collapse
spridell said:
Did you just swap your sim from one phone to another?
I am curious because on another forum LTE is not working.
Your phone has the LTE icon in the status bar?
thanks
Click to expand...
Click to collapse
Yes I just swapped the sim and it works.
I do have LTE sign in the right top of the screen.
I have $60 prepaid plan (no contract) with T-Mobile.
Sent from my GT-I9505G using xda app-developers app
jodvova said:
Yes I just swapped the sim and it works.
I do have LTE sign in the right top screen.
I do have $60 prepaid plan with T-Mobile.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
Thanks for the response
I have the same plan and want to do the same thing. Just wanted to make sure that it works.
gruuvin said:
The title almost says it all.
Anybody out there with the Google edition running on AT&T have LTE speeds working?
Here in the Atlanta metro area, we are supposed to have LTE on AT&T, but the phone HSPA connects with only about 1Mb down and 0.1Mb up speed tests
How do we make sure the phone is ready to work on AT&T LTE? AT&T rep says "check settings" ..... ummmmmmm she probably has an iPhone.
Click to expand...
Click to collapse
Go to this thread and try this method to get LTE back.
http://forum.xda-developers.com/showthread.php?t=2356483
Cheers
ack154 said:
Does your current data plan actually support LTE? Have you had an LTE phone previously?
It usually only comes down to 2 things.
1) APN settings. You can verify by going to Settings (she was right, sort of), More (under Wireless & Networks), then Mobile Networks and APNs. You should be using one named AT&T LTE with an APN name of just "phone".
2) Make sure your data plan specifically says 4G LTE for Smartphones. If it doesn't say LTE, you need to get AT&T to change it.
Click to expand...
Click to collapse
Thanks everybody for the replies.
We tried all sorts of APN settings, but there seems to be a larger issue here causing problems on many or all Google Edition S4 phones on AT&T's network, and that is the IMEI numbers of these Google Edition phones register with AT&T as not supporting LTE and therefore AT&T's data plan doesn't have LTE enabled for those devices. Many owners of Google Edition phones are having this issue, and are solving it by getting the IMEI number in the system to register as a demo with slightly different numbers. Not all people with Google Edition phones are having this issue, because they are just using a SIM card from a previous AT&T phone that was already properly registered with LTE capabilities.
Seems like AT&T just isn't ready for these new Google Edition phones, and the customer service reps are not usually tech. savvy enough to figure this out.
I might add that I myself am on the T-Mobile network (this post was for my friend on AT&T), and I generally get LTE speeds in excess of 30Mb down and 20Mb up here at work where I get 3 out of 4 bars of signal. In the AT&T store nearby, I got 2/4 bars signal and my speed tests still beat the pants off the demo model AT&T had, which got 3/4 bars signal. I say this because I am paying only $100/month for unlimited everything on TWO 4GLTE phones with T-Mobile, while my wife was paying $120/month for the same with AT&T for only ONE phone. The way AT&T garners exclusive deals on phone model variants that we should all be able to purchase and jacks up the prices of service to double that of the competitors, it's time for people to jump ship and force them to become more competitive.
gruuvin said:
Many owners of Google Edition phones are having this issue, and are solving it by getting the IMEI number in the system to register as a demo with slightly different numbers. Not all people with Google Edition phones are having this issue, because they are just using a SIM card from a previous AT&T phone that was already properly registered with LTE capabilities.
Seems like AT&T just isn't ready for these new Google Edition phones, and the customer service reps are not usually tech. savvy enough to figure this out.
Click to expand...
Click to collapse
I'm in the same boat. My previous phone (Galaxy Nexus) was not LTE-capable, so after getting a new SIM card for my new i9505g, it's only connecting at HSPA speed. Online chat with AT&T rep wasn't very fruitful. They are saying that the phone is showing up as "unrecognized device" and is causing the issue, and there's nothing they can do about that.
I am about to take a trip to an actual store to see if they have more knowledgeable staff there. Any tips or tricks (or super-secret handshakes) I should know about while talking to them?
Chahk said:
I'm in the same boat. My previous phone (Galaxy Nexus) was not LTE-capable, so after getting a new SIM card for my new i9505g, it's only connecting at HSPA speed. Online chat with AT&T rep wasn't very fruitful. They are saying that the phone is showing up as "unrecognized device" and is causing the issue, and there's nothing they can do about that.
I am about to take a trip to an actual store to see if they have more knowledgeable staff there. Any tips or tricks (or super-secret handshakes) I should know about while talking to them?
Click to expand...
Click to collapse
Yeah put your sim in an LTE capable att device, have them add the imei and you'll get the LTE plan. You should be good after that. Othwerwise, have them add a dummy imei or one from a display phone. Good luck at the store as this will probably blow their mind.:good:
cdd543 said:
Yeah put your sim in an LTE capable att device, have them add the imei and you'll get the LTE plan. You should be good after that. Othwerwise, have them add a dummy imei or one from a display phone. Good luck at the store as this will probably blow their mind.:good:
Click to expand...
Click to collapse
Thanks for the tips!
It went surprisingly well. The rep knew exactly what the problem was (he figured it was a phone shipped from overseas) and went the dummy IMEI route. Within 10 minutes I had LTE.
Nice one. Glad you got someone that knew what's up!
Sent from my GT-I9505G using Tapatalk 2
finally got LTE on AT&T
Hey all! I have been scouring the internet trying to get my LTE to work for the past two days I have used every APN I could find as well as downloaded ther notification toggle app to try to enable LTE.
at one point I did have a LTE data plan but I guess not anymore...
anyways I went on the my att.com account and I somehow got to two different technical support chat windows. The first time I gave him my real IMEI# from my I9505G and he couldn't add the LTE plan because it was not recognized as an ATT phone. I then got a friends ATT phone she is no longer using that has/had LTE on it and after telling me it didn't work, then finally on the third time using 'technical support' she didn't ask for any IMEI number at all just told me it worked.
(I think it was the live chat I found on the support section of my AT&T or something) I am only mentioning this because of the three times I was on live chat I got one texct survey this morning (I was on live chat last night 3x)
I gave all 1's out of 10 (worst possible) but mentioned the chat person was friendly and that I was just unhappy with AT&T.
AT&T then called me this afternoon about the survey and asked if I wanted them to fix the issue..... Was this a real question?
I said yes and now I have LTE working great using the default phone APN that was on the phone from the factory.
Hope this helps some ATT users!!!
Nice minimalistic home screen you have.
Sent from my GT-I9505G using xda app-developers app
jodvova said:
Nice minimalistic home screen you have.
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
haha I just went to a screen that was empty

Verizon Note 3 on Straight Talk

So my 2 year contract through Verizon finally ended thank God, and I decided to switch to Straight Talk through their BYOP Activation Kit at Walmart. I followed all the steps through the kit and found on the Web just to be safe and got it running on the T-Mobile sim. My only problem is that I cannot get 4G LTE. I get 3G but it will not let me do anything on 3G and when I try to do something involving data or messaging it switches to H+ just long enough to do these things. I have rooted the phone and ensured that Band 4 is activated through the Service Mode on my phone and still nothing. I have even tried multiple APNs. Is it maybe just that there is little to no T-Mobile 4G around here? Running Android 4.4.2 by the way.
Sent from my SM-N900V
Bukimari said:
So my 2 year contract through Verizon finally ended thank God, and I decided to switch to Straight Talk through their BYOP Activation Kit at Walmart. I followed all the steps through the kit and found on the Web just to be safe and got it running on the T-Mobile sim. My only problem is that I cannot get 4G LTE. I get 3G but it will not let me do anything on 3G and when I try to do something involving data or messaging it switches to H+ just long enough to do these things. I have rooted the phone and ensured that Band 4 is activated through the Service Mode on my phone and still nothing. I have even tried multiple APNs. Is it maybe just that there is little to no T-Mobile 4G around here? Running Android 4.4.2 by the way.
Sent from my SM-N900V
Click to expand...
Click to collapse
Try this Apn setting :
Switch to Global
Name : TmobileMMs
Apn. : fast.t-mobile.com
And leave everything else empty had a friend said it worked for him.
Just tried this, nothing works at all. Had to switch back to the Straight Talk APN. Oh I guess posting my APN might help.
Name: STRAIGHT_TALK
APN: wap.tracfone
MMSC: (http)://mms(.)tracfone(.)com
**remove the parentheses, being a new user I cannot post links.**
MMC: 310
MNC: 260
APN Type: default,mms,supl,hipri
*All other fields are blank or default.
Sent from my SM-N900V
I am having a similar issue. It's the Verizon Note 3 on Straight Talk AT&T sim. I get H+ but no LTE. I am running stock 4.4.2 not rooted. I really like this phone but if I can't get my 4G LTE working on it I will sell or trade for a AT&T branded note 3 unlocked. I know what part of the problem is. It's the way Verizon sets up their phones. They are LTE capable yes, but Vzw makes sure those capable bands are with their sim cards and frequencies.
I'll have to do some searching on XDA but I think I remember seeing something about rooting the phone, getting into the hidden menu, and changing the bands to the st att sim will get 4G LTE. If someone could chime in here to verify this and point me in that direction it would be great.
On mine with root access I can get into Service mode and apparently by default since one of the latest updates from Verizon their Note 3 has Band 4 enabled. I know if you have AT&T you can select different bands through service mode as well however with my T-Mobile sim changing this simply makes it not work. Could that be what you're referring to?
Sent from my SM-N900V
Yes but it's not working for me. I found out the ONLY way to get the Verizon note 3 to work on Straight Talk AND get LTE is to use the cmda part of the phone, I:E call ST, give them a cdma activation code, and have them switch your service over to the cdma part of the phone.
Well it looks like that's what I'll be doing then because H+ just isn't cutting it. Although it is better than Verizon 3G, considering I hardly got 4G through Verizon anyway.
Sent from my SM-N900V
yeah I hear ya. H+ is ok, but 4G LTE it is NOT!....lol. Keep in mind Straight Talk still doesn't "Guaranty" 4G LTE service. Like most people, I have found that Straight Talk LOVES to quid pro quo themselves out of any responsibility for their service faults. They will blame it on your phone, your area, heck, they will even blame your lack of signal on you when they can saying you did something to your phone to make it not work.
Their customer service is their biggest downfall. But like most companies that have truck loads of money they can afford to not really care.
straight talk lte
Bukimari said:
So my 2 year contract through Verizon finally ended thank God, and I decided to switch to Straight Talk through their BYOP Activation Kit at Walmart. I followed all the steps through the kit and found on the Web just to be safe and got it running on the T-Mobile sim. My only problem is that I cannot get 4G LTE. I get 3G but it will not let me do anything on 3G and when I try to do something involving data or messaging it switches to H+ just long enough to do these things. I have rooted the phone and ensured that Band 4 is activated through the Service Mode on my phone and still nothing. I have even tried multiple APNs. Is it maybe just that there is little to no T-Mobile 4G around here? Running Android 4.4.2 by the way.
Sent from my SM-N900V
Click to expand...
Click to collapse
Straight talk now has Verizon LTE Sim cards. Switch to the Straight Talk Verizon network and purchase their LTE Sim card and you will get a better Verizon coverage and get LTE working.
patrickpingpong said:
Straight talk now has Verizon LTE Sim cards. Switch to the Straight Talk Verizon network and purchase their LTE Sim card and you will get a better Verizon coverage and get LTE working.
Click to expand...
Click to collapse
Well that's good to know. I ended up calling ST after making this thread and when I told them it was a Verizon phone they acted like it was impossible to activate 4G even after I explained it was a world phone. Once I requested to speak to a supervisor they told me they would "work on it and give me a call back". A few days later my phone mysteriously started getting 4G LTE haha.
Sent from my SM-N900V

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