Phone won't connect to sprint? - EVO 4G General

Hey All,
Having an odd problem. My phone won't connect to sprint service, it will connect to 4g though, So basically i'm roaming on verizon for cell + 1x but on sprint for wimax? I've tried to reboot my phone, battery pull, no idea whats up here lol.

eck0728 said:
Hey All,
Having an odd problem. My phone won't connect to sprint service, it will connect to 4g though, So basically i'm roaming on verizon for cell + 1x but on sprint for wimax? I've tried to reboot my phone, battery pull, no idea whats up here lol.
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Might be stupid to say but
Have you tried to update your PRL?

Are you rooted? What rom are you on? Have you called sprint and have them refresh your phone?

Everything above is a good question. Did you mess with the PRLs?

Same thing here. The good news is that I am getting like 2mbps instead of the 70kbps from Sprint. My phone has been going crazy....shows fulls bars...but with triangle (roaming) icon above it. When I emailed c/s they said nothing wrong with towers....but when I called they said there were problems all over with the 3g service....and then the nightly news actually had a feature on why Sprint's service for phone calls were failing. They first blamed it on the electric company saying they weren't supplying enough power to their towers....then said it was because too many people were using smart phones and overloading there bandwidth...
Another crazy thing...I went to use QIK....and it loads up with T-Mobile...not even the same category....my phone it using a rooted stock version with all the latest updates....
Also...checked my online account...it does show a little roaming but not as much as it should...so I guess since my speed have improved 100 times...I won't complain....I know Sprint and Verizon in my area both lease space on the same tower....so not sure why Sprint's speed is so much slower than when roaming on Verizon....if I go to a 4g area....I get about 10mbps....

Related

My 3g LITERALLY doesn't work

I was trying to do a speedtest, and it didn't budge at all. This has been happening for quite some time and I actually had a chance to try 3g since it wasn't switching at all. WELL it didn't work and there was almost a halt of data until 3.5 g kicked in.
Any ideas? And while we are on the topic, for some reason when i tried flashing the radio update image from modaco via RA, it gave me the android out of the box every time.
Bump. I'm on T-Mobile 3g.
where do you live?
if it didnt budge, do you even have an internet plan? like can you browse the web and stuff?
follow the wiki's... theres not much more to be said about flashing things... they are as straight forward as it gets... if you cannot figure them out you really should not be messing with your phone...
I am so pissed with this phone and Google's support,my 3G is worse than ever,right now I have a G1 and this **** called Nexus One on the table,the Nexus' 3G signal is sooooo bad,it does fluctuate so much and so often....if I turn it upside down the 3g signal becomes more stable.
I called Google customer service and they tell me to dial *#*#4636#*#* and go through some of the settings,it did not do any better,they guy ended up apologizing and saying....well you have 14 days to test the device otherwise you can return it....what an advice from Mr Google.
And this is the company that is going to release this piece of art for other cell companies and networks,hope they do a better job.I can see a bunch of these phones for sale all over....unless they do something.I have had the phone for 24hrs with the new OTA update.
yes. It works fine on EDGE and 3.5 G (H) I really have no idea how to fix it

[Q] identical phones but problem with 4g

So my girlfriend and I both bought samsung epics. They are both stock 2.1 no mods have been done to them. However her phone picks up a 4g signal mine does not. The phones are side by side. Any ideas what the problem could be?
An update, my uncle brought his htc evo over and turned on 4g and it worked for him as well. So out of 3 4g phones mine is the only one that won't connect.
zombiematt said:
So my girlfriend and I both bought samsung epics. They are both stock 2.1 no mods have been done to them. However her phone picks up a 4g signal mine does not. The phones are side by side. Any ideas what the problem could be?
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On your phone, go into Settings > About Phone > System Updates and update your PRL and profile so that your phone will know to pick up on the new towers.
The PRL is the Preferred Roaming List. It tells your phone where the towers are. Maybe your phone doesn't have the latest PRL
i called sprint customer service and talked to them about the problem. my representative spoke poor english and told me that 4g is not in my area. even though the 3 other phones in my house at the time were on 4g. they also told me that the "official release" of 4g in my area will be 11-28-10.
i also tried the prl and profile updates. and that didnt work either. so i guess my next day off ill go into a sprint store and see what they can do. I love my phone though, its plenty fast and apps and gps and calls work great. i just feel that since i have to pay the $10 extra for premium data , i should have access to it.
I had the same issue with my phone, 4G just wouldn't turn on completely. It would be stuck in the "turning on" mode until I'd do a battery pull. Either way, they'll hard reset your phone at the store, see if that fixes it (it shouldn't) and then replace it for you.

[Q] 3G Problems

Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
danbriggs said:
Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
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Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
aimbdd said:
Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
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i hope this is what's happening.
Not having problems in philly today, buy had tons of trouble last week. Maybe its related to areas? I'm south/south west philly.
Sent from my PC36100 using XDA App
Phoenix is in the ****ter right now. .02mbs average speedtest...
GatoEnFuego said:
Phoenix is in the ****ter right now. .02mbs average speedtest...
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Click to collapse
new york as well, one thing that seems to fix some issues (not all of em) is going into the keypad, dial ##3282# press Edit Mode enter your msl then go into data profile, press the menu key and press reset, that seems to help a little...
if u need ur msl code download msl reader from the market (free app)
Thanks for the feedback... For now at least my connection is solid. Today was the first time I've ever experienced this issue.
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
skillzo1 said:
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
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Thats pretty much how im starting to feel at this point. I just keep thinking if im going to switch I need to go ahead and do it while they still have the unlimited data. Trying to see when the Thunderbolt is going to drop.. I see a lot of people saying Feb some time.
Im lucky that I live in KC where the sprint campus is. Our service is always running great. Except the building I work in sucks for signal. Walk outside and I go from no bars to full bars.
The data network has been complete **** in Idaho for a month! Its driving me nuts!
Sent from my PC36100 using XDA App
Anyone feel like reporting this issue to.engadget? Feels.like.maybe that is the only way we will get some real answers on wtf is going on.
I'm northwest of Philly, Gwynedd to be more precise. I just just got .26 Mbps down and .48 Mbps up. I think that is pretty sucky and I have to tether my iPad all day to that speed.
Im in philly (west) & Im ok. 4g is a lil slower than i originally experienced, 3g is just ok. Either way it has been a slight "slow down" since i first got my phone. I kinda have just been tolerating it....
I agree with philly. When I first got my evo I was amazed at the speed of everything. Especially 4g. When ur 4g speed tests start to match your t-mobile buddies 3g speed test there is a problem. It seems to have dropped quality over the last month here in Austin tx as well. Hopefully Feb 7th is good news. I just upgraded two of my lines with two year sa.
Sent from my rooted HTC EVO using the xda app!

[Q] Recent Radio Problems

Is anyone having any major radio problems recently? I heard a few days ago something happened with Sprints network, but haven't verified it.
I'm currently running CM7-n94 and the past few days my 3g speeds using speed test are in the double digits! O_O I mean to say like 87b/s. It's worthless for me to even use the browser now if I'm not using wifi.
I'm flashing back to Froyo STOCK right now, (leaving it S-OFF) and calling sprint to complain.
Two Questions:
1.) Anyone else recently having really piss poor (more than usual) data speeds with 3G?
2.) Can I update to the OTA the from Froyo stock with S-OFF and still be rooted?
mintee said:
Is anyone having any major radio problems recently? I heard a few days ago something happened with Sprints network, but haven't verified it.
I'm currently running CM7-n94 and the past few days my 3g speeds using speed test are in the double digits! O_O I mean to say like 87b/s. It's worthless for me to even use the browser now if I'm not using wifi.
I'm flashing back to Froyo STOCK right now, (leaving it S-OFF) and calling sprint to complain.
Two Questions:
1.) Anyone else recently having really piss poor (more than usual) data speeds with 3G?
2.) Can I update to the OTA the from Froyo stock with S-OFF and still be rooted?
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1. There are some cities that are subject to some slow speeds. Where are you located?
2. As long as your radio is s-off you're good to go.
About 5 miles from Center City Philadelphia.
mintee said:
About 5 miles from Center City Philadelphia.
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Haven't ever read any complaints from anyone in Pennsylvania.
Try updating your prl and data profile.
Maybe call Sprint as well.
You could also completely unroot back to 3.70 and then reroot and see if it might help.
Also, updating your radios to the latest.
There's a thread in the development section.
I'm mobile or I'd give you a link.
Oh, ya, been there and done all that. This is even my 3rd EVO and I've never been able to break the 250-300k/bs limit on any of them, but this 87 is just getting ridiculous.
So sprint is sending me an Airave, but the guy said it's most likely not going to fix my problem. My next solution is to argue my way out of the contract and go with a more reliable carrier... Sadly there are no other phones out I want right now.
mintee said:
So sprint is sending me an Airave, but the guy said it's most likely not going to fix my problem. My next solution is to argue my way out of the contract and go with a more reliable carrier... Sadly there are no other phones out I want right now.
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Click to collapse
"reliable carrier" changes per the area you live.
If you make a note of the issue and it isn't fixed within a reasonable amount of time they will waive your ETF as they are technically violating the contract.
Akron, Ohio here and my data speeds have been crap all day. Phone keeps pulsing between 0 and 2 bars, but never seems to lock on to the tower reliably.
Akron, Ohio here and my data speeds have been crap all day. Phone keeps pulsing between 0 and 2 bars, but never seems to lock on to the tower reliably.
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Could just be a temporary area issue.
Personally, my data speeds absolutely SUCKED on the 05.02 radio. Ive since flashed back to 04.08 and all is well.
It's been a while, but one evening a 6 pack of beer and I sat down and flashed every single radio, and did 3 speed tests on each radio combo. Took about 2 hours all done and said, but there never was a huge difference.
The sprint rep said my location should have full coverage (I live in NJ, right outside of Philadelphia. Every carrier has full coverage here). I asked him what the average 3G speeds were, and he said I should be getting anywhere between 600kb/s and 1.2Mb/s.
I've never seen either of those numbers except when I use 4G. Keep in mind that I've used this phone everywhere from Utah, Colorado, NC, VA, DC, NYC, Philly, Trenton, etc and it's all the same. I, as the Spring rep, would like to blame the hardware, but this is the 3rd Evo I've had in a year.
My 4G speeds are usually about 2.5Mb/s. Friend of mine has the Atrix and he's getting 2.5Mb/s on 3G as AT&T hasn't rolled their 4G network out yet. I also have a friend with a Thunderbolt, and he's getting ~22Mb/s average. (Yes, that's Twenty Two)
So, again, as far as I'm concerned, the Evo is the best phone on the market still, however the service is a deal breaker for me.
I'm going to try this Airave thing out, but if it doesn't work I'm going to be shopping/waiting for the next LTE phone assuming Verizon gets a phone that's worth half a crap.
In addition...
This won't help at all but I need to add that I've switched from T-mobile to Sprint, and the 3G speed of T-mobile was incredibly fast in NYC. Sprint was bareable, but since the update it's been speeds of 0.19Mbs d/l and around 0.15Mbs up. It sucks because at my job I'm indoors with no 4G around so I'm confined to 3G. But at school when I have 4G full blast it's almost close to fiber optic speed.

Stuck in 1x mode?

Hello everyone.
I just got my phone back from Samsung after it wouldn't power on, then had trouble getting it to stay connected long enough to activate. So, I brought it in to town, hooked in to wifi, and had no issues. Got the phone activated, waited for a while, updated the PRL and Profile, and waited around to see if it would start working for me. Unfortunately, it was still not working very well. Put on the 1x/3g mod to see if it was actually getting 3g. Found that it was not... Finally, I contacted sprint to see if they could help on tech support. He said he would contact the network people...
I was like, hmm... at different location now, checked at the sprint store, updated one of their phones PRLs, and it seemed to start running slowly too... so I downgraded my PRL to see if that would help, it did not. Finally, I put on the 00001 PRL really quickly to see if I could get 3g... seems it didn't leave sprint or the 1x.
So, put it back to the original... was wondering if anyone has some advice?
Thanks much.
UPDATE: So, the radio has been flickering on and off for data reception, went up to Green Bay today and it went into 4g, then 3g, then nothing for a while, then back again...
Right now it is on 4g again.
Is there any way to check if the radios may have something not working? I would say maybe it is just network upgrades, (really, really hoping this is the case), but then I would think that Sprint would have said something when I contacted them about there being upgrades....
Thanks.
Take it to a store and ask them to test the radios. They could be faulty.
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Snazarian said:
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
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It's sprints fault, not samsung. I have the same data drop problems, especially around NYC/NJ. I've had the same issue on my previous S3. My GF has no such issues on her S4 or her previous S3, but she has AT&T. Chances are Sprint is doing something with the network in your area currently.
Try this
1 - update profile
2 - update prl
3 - open the dialer and enter ##72786#
Your phone will reboot and go thru the activation process
If that does not help, call sprint and find out if there are any network vision enhancements in progress for your area. Unfortunately when Sprint does their updates it gets REALLY BAD until they are done
Sent from my SPH-L720 using xda app-developers app

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