If my G2 doesn't work, can I still return it for a new phone in the 14 day trial period?
U have a warranty regardless
Sent from my HTC Vision using XDA App
Yes... as far as I know if you are within the 14 day you can return it for whatever reason you want.
Actually,i had problems with hinge & they gave me a hard time saying if I wanted it replaced I needed to call with in 3 days from recieving phone. I finally spoke with a mngr,he confirmed what the rep said but decided 2 exchnge 4 me saying just this once. I think it depends who u talk 2 over the phone.
Sent from my T-Mobile G2 using XDA App
They messed with you, as long as you are within the 14 days(30 in cali), you can return it for any reason....
Sent from my T-Mobile G2 using XDA App
what about returning after 14(30) days period - i have "no sevice error after unlocking"?
i'm tired to wait for radio s-off...
deathofdemigod said:
what about returning after 14(30) days period - i have "no sevice error after unlocking"?
i'm tired to wait for radio s-off...
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If they provided the code yes it can be returned. I did it.
Yeah just called them and tell them tha problem that ur having with it and they will exchange it ...that's wut I did after like 2 month and now I'm wating for my new phone' .had problems with network signal and phone is not getting update as well so sending it back...hope it helps
Sent from my T-Mobile G2 using XDA App
What if you're off contract (ie bought off ebay, are you able to return or send in for any kind of repairs?)
Thanks.
if u bught it from ebay I don't think tmobile will help u because u gotta be in a contract with them in order for them to help u and give u a new phone..hope it helps
Sent from my T-Mobile G2 using XDA App
Related
I have a Vibrant that was not purchased from T-mobile . It was brand new in the box. The phone is now having issues , (not from rooting etc...). Anyone have any luck getting a warranty exchange or do they look up your purchase records. T-mobile knows that I use the Vibrant.
Thanks
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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crazy25000 said:
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
Sent from my SGH-T959 using XDA App
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I bought it from a third party not T-mobile , there will be no record.
ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I see no reason why you simply cannot call T-Mobile and ask. The phone's factory warranty should be honored providing you can show proof of purchase, and that whomever you bought it from purchased it legitimately. Even though the factory warranty is covered by Samsung, T-Mobile is the go-to for warranty issues within the first year. They will have records of the initial purchase.
I bought my old cliq off of craigslist and tmobile replaced it twice. Try calling them, it cant hurt.
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Hey if that doesnt work call samsung. I did and they replaced and fix my phone twice with no problem. About a week turn around.
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ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I bought my from Ebay and exchanged my no question asked. Just give a try first.
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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mr2t32 said:
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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I agree. You should definitely call and say it's your phone.
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I bought mine off cl and when I called I asked for tech support my replacement will be here fri it has been back ordered for 2 weeks
I bought mine from Amazon it was subsidized by Tmo and I have gotten a warranty replacement.
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If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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Ok Great . Thanks for all the reply's. Calling them now...
will update post
jphilpot said:
If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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I never had a warranty the phone comes with a one year warranty I thought
nomadrider123 said:
I never had a warranty the phone comes with a one year warranty I thought
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The phone has a 30 day in-store exchange policy (Radioshack)
And a 1 year Samsung Warrant
Just tried T-mobile , no Joy.. The rep couldn't find a phone on the account so no warranty replacement. Guess I will try Samsung tomorrow
I too have done it when I had tmobile acouple of months back. Once you have used the phone on your account it registers on the network so you will not have amy problems doing it.
Sent from my SPH-D700 using XDA App
Have you used the phone at all on your account?
Sent from my SPH-D700 using XDA App
mikel719 said:
Have you used the phone at all on your account?
Sent from my SPH-D700 using XDA App
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yes for a week
They should have record of it being used on the account then. Call tech support and have them go through the trouble shooting steps and if it fails to fix tour problem they should then issue you a warranty replacement.
Sent from my SPH-D700 using XDA App
What if I didn't get the best buy protection and I don't have a T-Mobile either.....how do I exchange my phone after the 30 days or once u lose receipt... like do I call T-Mobile or go back to Best Buy..
Sent from my Nexus S using XDA App
ElMeR09 said:
What if I didn't get the best buy protection and I don't have a T-Mobile either.....how do I exchange my phone after the 30 days or once u lose receipt... like do I call T-Mobile or go back to Best Buy..
Sent from my Nexus S using XDA App
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gotta deal with BBY and their BS
+10 characters
What if it's after the 30 days
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ElMeR09 said:
What if it's after the 30 days
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Tmobile doesnt even sell the device, so anything you wanna do about an exchange or return gotta do it with best buy, but if it is a defect you can call samsung
After 30 days you're out of the return/exchange period unless you are a premiere member, you have 45 days. So you would have to deal with Samsung unless you have insurance with whomever you got it with.
Sent from my Nexus S using XDA App
with samsung, a repair can last anywhere from 7-14 business days says the rep lady.
I don't know about you guys but on the receipt when I bought mine, it says that all gift purchases have an extended return/extended policy until January 31st... hope it works for this.
I know but u know how fones have aa one yr warranty... lets say down the year like
In the summer something goes wrong ... so its Samsung I should call.??? Like I know T-Mobile when a phones starting to mess up they troubleshoot it and send another one...who or where would I have to do this after my 30 days...sorry if I'm not that clear on it
Sent from my Nexus S using XDA App
Register the phone with Samsung: http://www.samsung.com/us/support/account/regist
Then you wait until there's actually a problem before you start worrying.
Anyone successfully return a broken phone to a bestbuy and get it replaced 10 months after the purchase? I really don't want to send it away for 6 to 10 days to get repaired.
Sent from my Htcclay's SuperCM7 G2 using XDA App
It's probably under warranty, meaning they just give you a refurbished one.
You think they still got g2s? I couldn't even find the G2 on tmobile website.
Sent from my Htcclay's SuperCM7 G2 using XDA App
So I'm guessing you've missed the news from a month or 2 ago that the G2 was discontinued?
When I had a mytouch 3g I had to send it off for repair. What a horrible experience. Very thankful for turn best buy warranty/service plan since it is better than the carrier's warranty but it isn't likely to be a 6-10 day repair. They had mine for over a month during which I called them several times a week. I eventually was given a new phone and was upgraded into a mytouch 3g slide, then finally a g2. A friends phone had to be sent back recently.and it also took close to a month to get back. Most I can say to you is to get comfortable and hopefully you have another phone laying around that you can use. Best buy's loaners are pricey. I had a Nokia for loaner that cost 200 (refunded of course) but still.
Sent from my T-Mobile G2 using XDA Premium App
Best buy wouldn't take it back because I didn't buy one of their warranties but I went to the tmobile stand and they said I could just have them send me a new phone then I send mine back. I saw that the G2 was disscontinued but they still have refurbs.
Sent from my T-Mobile G2 using XDA App
Good to hear, still can't believe they have discontinued the G2 already. Its such a good phone...
nivlac978 said:
Best buy wouldn't take it back because I didn't buy one of their warranties but I went to the tmobile stand and they said I could just have them send me a new phone then I send mine back. I saw that the G2 was disscontinued but they still have refurbs.
Sent from my T-Mobile G2 using XDA App
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Ya exactly, not new but a refurb
Sent from my T-Mobile G2 using XDA App
I just ordered a warranty replacement from Tmobile. Has anyone done this recently? If so, did anyone get it with gingerbread on it? We still can't root a G2 with stock gingerbread on it right?
nivlac978 said:
I just ordered a warranty replacement from Tmobile. Has anyone done this recently? If so, did anyone get it with gingerbread on it? We still can't root a G2 with stock gingerbread on it right?
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I've seen people still getting 2.3 or 2.2 its a real luck of the draw. Most likely if the refurb has been sitting in the bin for awhile its most likely 2.2, but w/e either way ull be able to downgrade and swap with whatever os u want
Sent from my T-Mobile G2 using XDA App
That's a relief.
Sent from my T-Mobile G2 using XDA App
I just got a replacement g2 last week. It ended up being a brand new phone that still had the 1.34 Android 2.2 on it. Even if it does come back with 2.3, there is a root method via downgrade so you'll be flashing custom roms in no time either way
Sent from my HTC Vision using XDA App
I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
Sent from my HTC Glacier using xda premium
I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.
nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
Sent from my HTC Glacier using xda premium
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should be
Sent from my HTC Glacier Sense 3.5 using xda premium
j0e_ahm said:
Also would it be free for a warrenty exchange?
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Click to collapse
Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.
They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
Sent from my HTC Glacier Sense 3.5 using xda premium
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Lol too funny!!!
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Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
Sent from my HTC Glacier using xda premium
Has anyone received a replacement device after the 14 days, if so was it a new phone. My phone started acting up the night of the 14 days. I went to the store that morning and was told the phone would be mailed as a like new device due to the warranty and since the phone is only 2 weeks, a new device will be sent out. I know this is not true but wanted to check with you guys.
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
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bigv5150 said:
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
Sent from my XT1585 using XDA Premium 4 mobile app
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It will be delivered today and will post my finding.
So it was a refurbished phone, so I called the store and asked my did they wast my time and theirs bow making if 3 days past the 14 day return policy. They apologized and said they will exchange for a new phone in the store.
No idea what you are saying with all of those autocorrect errors. Yikes. You might want to consider changing to a different keyboard...
But if they are going to replace in store, that is good.
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