Has anyone received a replacement device after the 14 days, if so was it a new phone. My phone started acting up the night of the 14 days. I went to the store that morning and was told the phone would be mailed as a like new device due to the warranty and since the phone is only 2 weeks, a new device will be sent out. I know this is not true but wanted to check with you guys.
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
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bigv5150 said:
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
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It will be delivered today and will post my finding.
So it was a refurbished phone, so I called the store and asked my did they wast my time and theirs bow making if 3 days past the 14 day return policy. They apologized and said they will exchange for a new phone in the store.
No idea what you are saying with all of those autocorrect errors. Yikes. You might want to consider changing to a different keyboard...
But if they are going to replace in store, that is good.
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What if I didn't get the best buy protection and I don't have a T-Mobile either.....how do I exchange my phone after the 30 days or once u lose receipt... like do I call T-Mobile or go back to Best Buy..
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ElMeR09 said:
What if I didn't get the best buy protection and I don't have a T-Mobile either.....how do I exchange my phone after the 30 days or once u lose receipt... like do I call T-Mobile or go back to Best Buy..
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gotta deal with BBY and their BS
+10 characters
What if it's after the 30 days
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ElMeR09 said:
What if it's after the 30 days
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Tmobile doesnt even sell the device, so anything you wanna do about an exchange or return gotta do it with best buy, but if it is a defect you can call samsung
After 30 days you're out of the return/exchange period unless you are a premiere member, you have 45 days. So you would have to deal with Samsung unless you have insurance with whomever you got it with.
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with samsung, a repair can last anywhere from 7-14 business days says the rep lady.
I don't know about you guys but on the receipt when I bought mine, it says that all gift purchases have an extended return/extended policy until January 31st... hope it works for this.
I know but u know how fones have aa one yr warranty... lets say down the year like
In the summer something goes wrong ... so its Samsung I should call.??? Like I know T-Mobile when a phones starting to mess up they troubleshoot it and send another one...who or where would I have to do this after my 30 days...sorry if I'm not that clear on it
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Register the phone with Samsung: http://www.samsung.com/us/support/account/regist
Then you wait until there's actually a problem before you start worrying.
So I received my nexus 4 about a week ago, and have been loving it ever since. Just the other day (I believe it was Thursday) I wake up and check my phone, and notice a dead pixel! So later that day I call Google inquiring about a RMA, but since I bought the device off of Swappa and was not the original owner, I could not get the RMA. I contacted the seller of my phone and he called Google, the lady on the phone/email told him that a "specialist" was working on my case, and this was two days ago. So basically what I'm asking, has anyone gone through something similar? Any ETA on when this specialist's work will be done?
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It happened to me with a nexus 10 I got it from Craigslist but all they ask me was for the Original email that unit was bought it took like a week to get the replacement but they will put a hold on your Google wallet when they receive the device they release the founds sorry but English is not my language I hope it helps
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Alright , I called Google again and they didn't know anything of it, is there anyway I can transfer ownership without involving the seller?
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Be patient mine took like 3 weeks but it was my fault since I didn't call them for a week after they ignored me.they require some info about the original owner they asked for name email and order number the eBay seller I bought from was cool to give me the info. They contacted him I think to make sure if he OK with the transfer. Even if Google deny u RMA lg should cover you
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Who do I contact to do this as I'd like to change my ownership too
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FraserCarter said:
Who do I contact to do this as I'd like to change my ownership too
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You have to call Googles RMA number and they will redirect you to the RMA specialtists who will then contact you through email for the necessary info and then they'll send you a link to buy the RMA. The whole process to change ownership and buy the RMA took one day and the RMA shipped the next morning, overall it was a surprisingly smooth process.
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The guy that sold me a nexus ignored all my communications. Google will not do anything to help you in this situation. They only transfer ownership of you have the original purchasers info.
I ended up sending it to LG for repair and had to go out and buy a GS3 as a temporary phone in the mean time. (~2 weeks to get your phone back from LG )
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I bought my LG G2 exactly 30 days ago (11/23/13) from this local store http://www.cltcellrepair.com/?noredirect , they advertised it as brand new on Craigslist, I paid $450, about the same price as if I buy from Ebay, since it is local store with good Google reviews, so I went with them.
The phone works very well, really love the phone. After exactly 30 days, this afternoon the phone stopped working, it won't register to Tmobile network. I rebooted it a couple times, still won't work. After I called Tmobile, they asked me where I bought it, they said the previous owner stopped paying Tmobile , so the IMEI was being blocked.
I pulled out the receipt, it has a 30 days warranty on parts and labor. I called the shop, they closed for the holiday until Friday
Did anyone else have similar experience? Am I scammed by this shop? What shall I do if the shop refuse to cooperate?
Thanks for your suggestions.
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First thing I would do is file a police report at the Charlotte n.c. police department. Next I would have the officer go their with you to try and resolve the issue. You will need something in writing from tmobile or some type of proof. The seller will probably cooperate.
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Intub8 said:
First thing I would do is file a police report at the Charlotte n.c. police department. Next I would have the officer go their with you to try and resolve the issue. You will need something in writing from tmobile or some type of proof. The seller will probably cooperate.
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Thanks for the suggestion. I will try that if they wont cooperate. Also, I can print out IMEI block list report.
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So I bought a used motomaker x from Craigslist.
However, the vibration was borked in it, so I got in touch with Moto who agreed it needed to be replaced...but they couldn't process it without my original order number!
After hours on hold, and getting an email requesting that I call back, a week later they offered me a generic black one...but I would have to send in my phone first (nooooo!)
So I sent a message to the Moto Twitter support...and got through to a great guy who emailed with me, and eventually got me a code to use with the motomaker website for a brand one!
They even let me order an unlocked one to replace the AT&T one that is broken!
So, the moral of the story? The Twitter support is awesome!
(Oh, and I went with white/navy/yellow)
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Good story. You are lucky
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So...what exactly made your Moto Customer Service experience awful?
You're lucky they even offered you a replacement...
Just as he said it took him a week to get anywhere with his problem. I had a similar issue getting my moto x activated and shipped.
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masterjay21 said:
Just as he said it took him a week to get anywhere with his problem. I had a similar issue getting my moto x activated and shipped.
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For a phone he purchased second hand.
http://motorola-global-portal.custh...GLOBAL WARRANTY-MOBILE PHONES-AUGUST 2011.pdf
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
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Like I said, he's lucky he's even receiving a replacement.
masterjay21 said:
Just as he said it took him a week to get anywhere with his problem. I had a similar issue getting my moto x activated and shipped.
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nhizzat said:
For a phone he purchased second hand.
http://motorola-global-portal.custh...GLOBAL WARRANTY-MOBILE PHONES-AUGUST 2011.pdf
Like I said, he's lucky he's even receiving a replacement.
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Yes all in all that is a wonderful customer experience because they did not need to do anything!
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Second hand Moto x. it will varies.
On dark backgrounds or pages, sort of low on the screen, I always see a blueish blob apart from the rest of the screen. I've read that could be from pressure but I'm not very sure.. Any ideas? It's fairly annoying.
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succumbtothegreater said:
On dark backgrounds or pages, sort of low on the screen, I always see a blueish blob apart from the rest of the screen. I've read that could be from pressure but I'm not very sure.. Any ideas? It's fairly annoying.
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I had this on both my Nexus 5 and Nexus 7. Those are generally caused by too much pressure on the screen. And apparently happened from the back side of the phone also Did your phone arrived like this?
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Mine just started doing it. My spot is redish/pink. It's about a millimeter or 2 in diameter. Can't take my eyes off of it!!!!
TrenchKato said:
I had this on both my Nexus 5 and Nexus 7. Those are generally caused by too much pressure on the screen. And apparently happened from the back side of the phone also Did your phone arrived like this?
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I've had the phone for a month and I just noticed it a few days ago, so I'm not quite sure if it arrived like this
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What did you end up doing? I have a replacement coming. Thing that sucks is it only appears once in a while and I've had issues with refurbished phones in the past, not from Motorola.
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jiggyb21 said:
What did you end up doing? I have a replacement coming. Thing that sucks is it only appears once in a while and I've had issues with refurbished phones in the past, not from Motorola.
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I tried chatting with a Moto rep online a week or so ago, told me to email him and I did, nothing back. I'm gonna call today and actually talk to someone. For me it's always there and it's a deal breaker. I've not heard about many others having this issue so I'm sure it's scant among devices but I'm worried about a refurbished phone having issues. But I'm gonna try calling and see what I can do. Do you have the regular manufacturer warranty or Moto Care?
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Regular warranty and I "resolved" it in 10 minutes via a chat session. I just explained the issue and they offered me a replacement right away. I paid $25 for expedited replacement which entails them sending me a refurbished (shipped in 5-6 days) with a $300 hold on my CC and then I have 5 days to return busted phone. That was on the night of the 20th. I'm giving them the benefit of business days and the weekend and hopefully it ships within a few days. I too am Leary of a refurbished phone.
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jiggyb21 said:
Regular warranty and I "resolved" it in 10 minutes via a chat session. I just explained the issue and they offered me a replacement right away. I paid $25 for expedited replacement which entails them sending me a refurbished (shipped in 5-6 days) with a $300 hold on my CC and then I have 5 days to return busted phone. That was on the night of the 20th. I'm giving them the benefit of business days and the weekend and hopefully it ships within a few days. I too am Leary of a refurbished phone.
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I never got around to calling but, tomorrow I will call, hopefully I'll be able to get a refurbished device. If it at least works as a supposed to, refurbished shouldn't be that bad.
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No it shouldn't be at all. In another thread I posted that I had 2 LG G4's in a row with radio issues that left a bad taste in my mouth.
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jiggyb21 said:
No it shouldn't be at all. In another thread I posted that I had 2 LG G4's in a row with radio issues that left a bad taste in my mouth.
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Question - was yours previously rooted before sending it in? I don't know if having an unlocked bootloader can screw with warranty claims but if you know, that'd be really helpful
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