So I bought a used motomaker x from Craigslist.
However, the vibration was borked in it, so I got in touch with Moto who agreed it needed to be replaced...but they couldn't process it without my original order number!
After hours on hold, and getting an email requesting that I call back, a week later they offered me a generic black one...but I would have to send in my phone first (nooooo!)
So I sent a message to the Moto Twitter support...and got through to a great guy who emailed with me, and eventually got me a code to use with the motomaker website for a brand one!
They even let me order an unlocked one to replace the AT&T one that is broken!
So, the moral of the story? The Twitter support is awesome!
(Oh, and I went with white/navy/yellow)
Sent from my XT1058 using Tapatalk
Good story. You are lucky
Sent from my XT1053 using XDA Premium 4 mobile app
So...what exactly made your Moto Customer Service experience awful?
You're lucky they even offered you a replacement...
Just as he said it took him a week to get anywhere with his problem. I had a similar issue getting my moto x activated and shipped.
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masterjay21 said:
Just as he said it took him a week to get anywhere with his problem. I had a similar issue getting my moto x activated and shipped.
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Click to expand...
Click to collapse
For a phone he purchased second hand.
http://motorola-global-portal.custh...GLOBAL WARRANTY-MOBILE PHONES-AUGUST 2011.pdf
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
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Click to collapse
Like I said, he's lucky he's even receiving a replacement.
masterjay21 said:
Just as he said it took him a week to get anywhere with his problem. I had a similar issue getting my moto x activated and shipped.
Sent from my XT1056 using XDA Premium 4 mobile app
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nhizzat said:
For a phone he purchased second hand.
http://motorola-global-portal.custh...GLOBAL WARRANTY-MOBILE PHONES-AUGUST 2011.pdf
Like I said, he's lucky he's even receiving a replacement.
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Yes all in all that is a wonderful customer experience because they did not need to do anything!
Sent from my Nexus 10 using Tapatalk 4
Second hand Moto x. it will varies.
Related
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
Sent from my Nexus 4 using xda premium
If you got the bill. Sure.
Sent from my Nexus 4 using xda premium
No, warranty is non-transferable in normal circumstances. Call Google for clarification, though
It was purchased from a T-Mobile store if that matters
Sent from my Nexus 4 using xda premium
EddyOS said:
No, warranty is non-transferable in normal circumstances
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Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
Sent from my Nexus 4 using xda premium
Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it
I live in the us. Any way to check online?
Sent from my Nexus 4 using xda premium
twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.
Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960
If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
Sent from my Nexus 4 using Tapatalk 2
lucky me! They sent me TWO phones! They got my order right, and sent me one that belongs to "Brian"
So, if anyone in the Medford OR area ordered an X and is missing one hit me up!
I called motorola and they were like WHA??? I guess their going to send me a shipping label to get it back to them. Part of me wishes I never called them!
Sent from my MB886 using XDA Premium 4 mobile app
matt99017d said:
lucky me! They sent me TWO phones! They got my order right, and sent me one that belongs to "Brian"
So, if anyone in the Medford OR area ordered an X and is missing one hit me up!
I called motorola and they were like WHA??? I guess their going to send me a shipping label to get it back to them. Part of me wishes I never called them!
Sent from my MB886 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
did you get an email saying that yours had shipped?
gammite said:
did you get an email saying that yours had shipped?
Click to expand...
Click to collapse
Yep! They just sent me two of them. Mine and someone else's!
Sent from my MB886 using XDA Premium 4 mobile app
lol I'd keep it. Motorolla will do just fine by sending a new one to Brian
I know a Brian! Why don't you just send it to me and I'll make sure he gets it.
finalarcadia said:
lol I'd keep it. Motorolla will do just fine by sending a new one to Brian
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I am sure that they would blacklist the imei and then track the sim number to see who is using it.
I'm sure they would. BOO! I'll just wait till they send me a return label.
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matt99017d said:
I'm sure they would. BOO! I'll just wait till they send me a return label.
Sent from my MB886 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think that legally you are under no obligation to return the device. They mailed it to you, it is now yours.
Of course, its absolutely not the right thing to do...especially with a pair of companies you are in an ongoing relationship with (who you have alerted to the problem). Would probably just get the IMEI locked out or something and be left with a useless brick and bad karma.
ottothecow said:
I think that legally you are under no obligation to return the device. They mailed it to you, it is now yours.
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I have heard this before but I have never seen anyone back it up with any case law.
ottothecow said:
I think that legally you are under no obligation to return the device. They mailed it to you, it is now yours.
Of course, its absolutely not the right thing to do...especially with a pair of companies you are in an ongoing relationship with (who you have alerted to the problem).
Click to expand...
Click to collapse
legally obligated? how about not being an asshole and be certain Brian gets the phone he is no doubt longing for.
anotherdroid said:
legally obligated? how about not being an asshole and be certain Brian gets the phone he is no doubt longing for.
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Click to collapse
Yeah that's why I'm doing it....sigh. I'd be pissed as hell if someone kept mine. Patiently waiting.
Sent from my XT1058 using XDA Premium 4 mobile app
matt99017d said:
Yeah that's why I'm doing it....sigh. I'd be pissed as hell if someone kept mine. Patiently waiting.
Sent from my XT1058 using XDA Premium 4 mobile app
Click to expand...
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You're a good man, Charlie Brown.
gammite said:
I have heard this before but I have never seen anyone back it up with any case law.
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Click to collapse
http://www.consumer.ftc.gov/articles/0181-unordered-merchandise
The rules exist more to stop companies form sending something you didn't order and then billing you for it (or sending a collections agency after you). It is designed to stop scams and fraud, but it still applies to honest mistakes and accidental shipments. Basically if you receive something in the mail that you didn't order, it is considered a gift and is yours to keep.
I'm not saying he should keep it (he absolutely shouldn't), but just pointing out the rules.
Interestingly enough, while this applies to physical goods, it is not really true for money. If your employer accidentally cuts you an extra paycheck, or your bank makes an error that leaves an extra $100 in your account, that money is not yours to keep. Your employer has a number of rights enabling them to recover the money (varying by state) and banks have a very long time to figure out that they made a mistake and take it back from your account (and come after you if there's not enough left in the account).
If you do the right thing in either situation, you can't really be harmed. I saw a story once where some woman ordered an ipad from best buy, accidentally got 5 ipads, reported it, and they opted to let her keep them all in the spirit of the holidays!
ottothecow said:
http://www.consumer.ftc.gov/articles/0181-unordered-merchandise
The rules exist more to stop companies form sending something you didn't order and then billing you for it (or sending a collections agency after you). It is designed to stop scams and fraud, but it still applies to honest mistakes and accidental shipments. Basically if you receive something in the mail that you didn't order, it is considered a gift and is yours to keep.
I'm not saying he should keep it (he absolutely shouldn't), but just pointing out the rules.
Interestingly enough, while this applies to physical goods, it is not really true for money. If your employer accidentally cuts you an extra paycheck, or your bank makes an error that leaves an extra $100 in your account, that money is not yours to keep. Your employer has a number of rights enabling them to recover the money (varying by state) and banks have a very long time to figure out that they made a mistake and take it back from your account (and come after you if there's not enough left in the account).
If you do the right thing in either situation, you can't really be harmed. I saw a story once where some woman ordered an ipad from best buy, accidentally got 5 ipads, reported it, and they opted to let her keep them all in the spirit of the holidays!
Click to expand...
Click to collapse
thanks for the info.
gammite said:
thanks for the info.
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Click to collapse
If I don't get a shipping label, its mine! All I can say is I tried. Maybe I'll donate it to Dan R for hacking!!!????!!!
Sent from my XT1058 using XDA Premium 4 mobile app
Pics or it didn't happen
Sent from my Nexus 4 using Tapatalk 2
Superpopsss said:
Pics or it didn't happen
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Green one is mine!
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Lol
Sent from my Nexus 4 using Tapatalk 2
That'd be free game to me, but that's just me.
Sell it on eBay, keep half, donate the other half to some charity in your area.
Sent from my Nexus 4 using Tapatalk 2
Seriously,I messaged them and they told me it's on Motorola's end. This is hard to believe I'm getting very irritated with the lateness of kit Kat
Sent from my XT1056 using xda app-developers app
I check the forums everyday just to see if it's out. I'm not patient at all.
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Blitzpwnage said:
Seriously,I messaged them and they told me it's on Motorola's end. This is hard to believe I'm getting very irritated with the lateness of kit Kat
Sent from my XT1056 using xda app-developers app
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Click to collapse
Very hard to believe seeing as how Verizon was on it, next day T-Mobile gets updated and where is Sprint at?? The Sprint Galaxy Nexus was updated before any carrier, which was awesome but now the Moto X update to Kit Kat, not a word any where. I so wish my contract with Sprint was up because after being a 16 year Sprint customer, I am ready to jump ship with these fools. The network gets worse and worse everyday, it seems. It should not take this long for our Moto Xs to be updated!
Why are people still on sprint? It's no cheaper than any other carrier, and it has the worst signal. I get if you're stuck in a contract, but there are some that willingly sign a new one with them.
Could be Moto holding the update until a bug fixer is available for the rest of us. There are some bugs in Kit Kat that need attention.
Dude, US Cellular doesn't have it either... Doesn't matter how much we try. When it comes it comes.
Sent from my XT1055 using XDA Premium 4 mobile app
aooga said:
Why are people still on sprint? It's no cheaper than any other carrier, and it has the worst signal. I get if you're stuck in a contract, but there are some that willingly sign a new one with them.
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Sprint service is actually amazing where I live compared to Verizon, so having unlimited data is very nice. T-Mobile and att are non existent
Sent from my XT1056 using Tapatalk
mwedemeier11 said:
Sprint service is actually amazing where I live compared to Verizon, so having unlimited data is very nice. T-Mobile and att are non existent
Sent from my XT1056 using Tapatalk
Click to expand...
Click to collapse
Wow, thats a first! lol. Well, you have it good then.
aooga said:
Wow, thats a first! lol. Well, you have it good then.
Click to expand...
Click to collapse
I'd much rather be with T-Mobile though so there's that.
Sent from my XT1056 using Tapatalk
Us Rogers moto x owners are also waiting for kitkat update, I would assume by next week the updates should start rolling out again
Sent on my Moto X
If you really want to get involved with participating previews of the update you have to join the Motorola Forums... Here's a link to help. (Must go back to stock if rooted. I believe stock unlocked boot loader is fine too) link: https://forums.motorola.com/posts/77d4221775 Joining this though and participating involves rules like here. Fightclub rule number 1? Code of silence people...register, you'll be emailed with a survey and wait for them to reply when they're ready. Don't email them back.
Sent from my XT1055 using XDA Premium 4 mobile app
Maybe they're just waiting for 4.4.1 to be released?
Sent from my XT1056 using Tapatalk
Something to do with Google wallet and Google voice integration. That being said, it doesn't make the situation any less frustrating...
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Soon .
Sent from my XT1056 using xda app-developers app
Some people are experiencing hissing noises during calls that seems to only affect Sprint Moto Xs; other carrier Xs don't seem to have the issue and other phones in the same area of service for Sprint also don't exhibit this issue. This could also be a source for the delay.
Sprint is now saying January
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modmouse78 said:
Sprint is now saying January
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Click to expand...
Click to collapse
Ouch...anywhere from 1.5 to 2.5 months later than the other 3 major US carriers. That's almost as bad as historical Verizon status.
modmouse78 said:
Sprint is now saying January
Sent from my XT1056 using Tapatalk
Click to expand...
Click to collapse
I'm not even on sprint, but source for that?
aooga said:
I'm not even on sprint, but source for that?
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I called them and got to about five people up in management and they told me after christmas or early january it would be out. Not saying it is the truth, but that is what i was told.
modmouse78 said:
I called them and got to about five people up in management and they told me after christmas or early january it would be out. Not saying it is the truth, but that is what i was told.
Click to expand...
Click to collapse
Good Lord I'm not even furious, I'm just taken aback. I'll be contacting Moto and Sprint to get some more solid info too. Honestly I would rather have a nice build of kit Kat than one with bugs!
Sent from my XT1056 using xda app-developers app
On dark backgrounds or pages, sort of low on the screen, I always see a blueish blob apart from the rest of the screen. I've read that could be from pressure but I'm not very sure.. Any ideas? It's fairly annoying.
Sent from my XT1575 using XDA Free mobile app
succumbtothegreater said:
On dark backgrounds or pages, sort of low on the screen, I always see a blueish blob apart from the rest of the screen. I've read that could be from pressure but I'm not very sure.. Any ideas? It's fairly annoying.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
I had this on both my Nexus 5 and Nexus 7. Those are generally caused by too much pressure on the screen. And apparently happened from the back side of the phone also Did your phone arrived like this?
Sent from my XT1575 using Tapatalk
Mine just started doing it. My spot is redish/pink. It's about a millimeter or 2 in diameter. Can't take my eyes off of it!!!!
TrenchKato said:
I had this on both my Nexus 5 and Nexus 7. Those are generally caused by too much pressure on the screen. And apparently happened from the back side of the phone also Did your phone arrived like this?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I've had the phone for a month and I just noticed it a few days ago, so I'm not quite sure if it arrived like this
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What did you end up doing? I have a replacement coming. Thing that sucks is it only appears once in a while and I've had issues with refurbished phones in the past, not from Motorola.
Sent from my XT1575 using XDA Free mobile app
jiggyb21 said:
What did you end up doing? I have a replacement coming. Thing that sucks is it only appears once in a while and I've had issues with refurbished phones in the past, not from Motorola.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
I tried chatting with a Moto rep online a week or so ago, told me to email him and I did, nothing back. I'm gonna call today and actually talk to someone. For me it's always there and it's a deal breaker. I've not heard about many others having this issue so I'm sure it's scant among devices but I'm worried about a refurbished phone having issues. But I'm gonna try calling and see what I can do. Do you have the regular manufacturer warranty or Moto Care?
Sent from my XT1575 using XDA Free mobile app
Regular warranty and I "resolved" it in 10 minutes via a chat session. I just explained the issue and they offered me a replacement right away. I paid $25 for expedited replacement which entails them sending me a refurbished (shipped in 5-6 days) with a $300 hold on my CC and then I have 5 days to return busted phone. That was on the night of the 20th. I'm giving them the benefit of business days and the weekend and hopefully it ships within a few days. I too am Leary of a refurbished phone.
Sent from my XT1575 using XDA Free mobile app
jiggyb21 said:
Regular warranty and I "resolved" it in 10 minutes via a chat session. I just explained the issue and they offered me a replacement right away. I paid $25 for expedited replacement which entails them sending me a refurbished (shipped in 5-6 days) with a $300 hold on my CC and then I have 5 days to return busted phone. That was on the night of the 20th. I'm giving them the benefit of business days and the weekend and hopefully it ships within a few days. I too am Leary of a refurbished phone.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
I never got around to calling but, tomorrow I will call, hopefully I'll be able to get a refurbished device. If it at least works as a supposed to, refurbished shouldn't be that bad.
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No it shouldn't be at all. In another thread I posted that I had 2 LG G4's in a row with radio issues that left a bad taste in my mouth.
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jiggyb21 said:
No it shouldn't be at all. In another thread I posted that I had 2 LG G4's in a row with radio issues that left a bad taste in my mouth.
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Click to expand...
Click to collapse
Question - was yours previously rooted before sending it in? I don't know if having an unlocked bootloader can screw with warranty claims but if you know, that'd be really helpful
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Has anyone received a replacement device after the 14 days, if so was it a new phone. My phone started acting up the night of the 14 days. I went to the store that morning and was told the phone would be mailed as a like new device due to the warranty and since the phone is only 2 weeks, a new device will be sent out. I know this is not true but wanted to check with you guys.
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
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bigv5150 said:
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
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Click to expand...
Click to collapse
It will be delivered today and will post my finding.
So it was a refurbished phone, so I called the store and asked my did they wast my time and theirs bow making if 3 days past the 14 day return policy. They apologized and said they will exchange for a new phone in the store.
No idea what you are saying with all of those autocorrect errors. Yikes. You might want to consider changing to a different keyboard...
But if they are going to replace in store, that is good.
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