i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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If you got the bill. Sure.
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No, warranty is non-transferable in normal circumstances. Call Google for clarification, though
It was purchased from a T-Mobile store if that matters
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EddyOS said:
No, warranty is non-transferable in normal circumstances
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Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
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Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it
I live in the us. Any way to check online?
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twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.
Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960
If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
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Related
So I got my nexus 4 from eBay it was sealed and is perfect no issues. My question is those that bought the phone from the play store got a certain letter. Does this letter register the phone with Google ? Is my phone registered by signing in or is there a step I need to take ?
sent from one of the NEXUS twins 4 or 7.....
What letter? There wasn't a letter included! Only paper is the receipt unless you're talking about the login when you first boot up the device. Should be able to just start it without any problems
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zephiK said:
What letter? There wasn't a letter included! Only paper is the receipt unless you're talking about the login when you first boot up the device. Should be able to just start it without any problems
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Ahh that's just a Google play receipt. Now I see. Yes I obviously don't have it that shouldnt be a problem right? Phone is mint
No issues at all
sent from one of the NEXUS twins 4 or 7.....
Well no receipt no warranty as eBay won't be classed as proof of purchase even tho phone is in warranty
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just have the seller transfer the warranty to you.
You still have the 1 year warranty from LG but not from google/play store. You have to contact LG for any warranty work. I have no idea if you need to register or not. I never registered the phone and was still able to get a warranty replacement but I bought from the play store.
I got mine from eBay when i tried to RMA they denied it first cause it was not purchased derectley from them then i claimed that it was a gift i contacted the eBay seller and he was able to transfer the ownership to me so its YMMV thingy good luck
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Can you describe how to do this warranty transfer? Guy from ebay said that he is going to give me delivery note from google play and this is enough for me to get warranty if needed.
Hello everyone.
I am about to get a nexus 4 off craigslist. What are some of the things I should look out for before I fork over my cash. Is there any issues I should be aware off? Thanks.
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vseslija said:
Hello everyone.
I am about to get a nexus 4 off craigslist. What are some of the things I should look out for before I fork over my cash. Is there any issues I should be aware off? Thanks.
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To be honest most of the issues people have aren't really common with nexus's? But make sure the common thing works. Like phone, camera data and etc. But make sure you ask for the order number and email he used to purchase it from google play to transfer warranty over.
vseslija said:
Hello everyone.
I am about to get a nexus 4 off craigslist. What are some of the things I should look out for before I fork over my cash. Is there any issues I should be aware off? Thanks.
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Well may sure you can make calls and get data, no visible damages. Anything else you are covered by warranty. Yes the warranty is based on the phone (serial number), not based on who bought it.
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kirdroid said:
Well may sure you can make calls and get data, no visible damages. Anything else you are covered by warranty. Yes the warranty is based on the phone (serial number), not based on who bought it.
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No it isnt. Google Play requires the email and order number if you're transfering it over from someone else. Because for replacements they add a "bill on your account" because they send you over a new phone then after send you another back.
I bought a slightly used Nexus 4 from a guy I bumped into yesterday morning. This afternoon, I wanted to flash a factory image (occam) but no matter what I do, my computer won't recognize my phone. This computer can see my Nexus 7 without a problem, but no go with the phone. The phone just charges.
I have uninstalled the adb devices, samsung and lg devices as well, all purged from the computer but nothing when I connect the N4.
Am I eligible to call in for an rma?
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Call Google and see what they say. They will ask for the IMEI of the phone and the email address used when that phone was ordered. So you may need to bump into whoever sold you the phone again.
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---------- Post added at 05:46 AM ---------- Previous post was at 05:44 AM ----------
Oh yeah, and they send the RMA info to the email address used when the phone was ordered. So you'll probably need access to that.
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Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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jamesc760 said:
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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I had a problem that was very similar. (Daughter board failure) and the guy that sold me the phone stopped answering and refused to communicate.
I ended up having to send the phone to LG for repair. It was covered by the manufacturer warranty, but I had to be without a nexus for 2 weeks. (LG refuses to send a phone pre emptively like Google.
That's one reason to avoid the gray market and stick to ordering from Google directly.
Your only hope is if the original owner bought it from Google and transfers the info over to you.
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You can get the warranty transferred from the original guy to you. My buddy had to do this, he bought a used one and it went bad. Just contact the guy and call the Google play store and tell them you want the warranty transferred. 3 days later you will get a new N4, then of course ship the old one back.
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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jamesc760 said:
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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All nexus 4's are unlocked...
Sent from my iPad 4
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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jamesc760 said:
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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I don't know if lg will care about the bootloader or not, but there's an app in the play store that will relock it, iirc.
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So, just received an email message from LG, states that in-warranty service must be go through the same place where you bought it. Only out of warranty service can be performed by LG.
How do you get LG to provide service on your nexus 4?
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I think the out of warranty work they are referring to would be something like a cracked screen, which isn't covered under the standard warranty.
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so, a borked usb port on the phone is covered under warranty service but a cracked screen isn't??? makes no sense to me, but whatever. I'm just going to sell it on ebay. so sick of this non-sense.
LG sux. Eggs. One more reason to stay away from LG products. Never had problems with Samsung, ever. I had to get a Galaxy Nexus sent in to Samsung for warranty repair, actually it had a bad usb port, just like the N4, Samsung repaired it under warranty. Didn;t give me any problem. LG sux. Eggs. Another mental note--stay away from LG products.
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persheshhater said:
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lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
persheshhater said:
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I would guess technically they could block any IMEI number they wanted. Sort of like MAC filtering on a network.
username8611 said:
lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
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Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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Yes the phone can be blacklisted. Tmo and Att are suppose to have a database so phones , with Verizon and. Sprint joining the database later this year
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I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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Yes but i was expecting this to be about the illegal LTE usage.
jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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That is a good idea actually.
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Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
persheshhater said:
Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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Definitely. Swappa and eBay are also good sources. Just make sure to use a bit of good logic and common sense and there shouldn't be a problem with either. Hell, I bought my mint N4 off swappa, got it in 2 days, and it was as mint as mint gets. Same goes for when i bought my galaxy nexus, except that was on ebay.
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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illgodson said:
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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It goes for $280 brwnd new nexus 16gb on CL. Playstore costs 399.
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dEris said:
Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
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What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
y2k1ltd said:
any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
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Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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dark_sat said:
What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
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The seller sold me a working phone, few days later reported it stolen. So he profited off me and also got a new N4 for a small deductible.
[LG NEXUS⁴] [CARBON] [MATR1X]
illgodson said:
Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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They killit immediately once insurance reports to them that your phone was declared lost. Law.
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persheshhater said:
They killit immediately once insurance reports to them that your phone was declared lost. Law.
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Yeah with a police report. That's law here in PA at least. I assure you of that, had a phone stolen out of my business last year, called T-Mobile...wouldn't even replace it on my insurance without a police report.
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jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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Click to collapse
A receipt and signature will not stop someone from reporting the phone stolen and getting it blacklisted.
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So today I called at my local staples , I live o in Montreal and asked them if they had any 2013 nexus 7 in store , they said yes so I went to buy one.
A sales guy told me that if I get a replacement plan, in 1 year I could come back to the store, tell that the item doesn't suits my needs anymore and they would give me a gift card of the value that I paid the tablet.
I was very on my guard and asked the guy many time if it would work, he said yes, and told me that's what he do with his camera , so he get a new one each year.
Finally I paid for the replacement plan and at the cash he gave me the tablet with the warranty info.
Back home was reading the warranty and there no mention of replacement the way he told me.
My question is, have any of v you had any luck with this replacement plan and does it work the way he told me?
If not I will go back to the store to get a refund , i will go back to the store to get a refund.
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https://www.staplesesp.ca/default.asp?language=en
https://www.staplesesp.ca/terms/computer_policy.asp?language=en
Username invalid said:
https://www.staplesesp.ca/default.asp?language=en
https://www.staplesesp.ca/terms/computer_policy.asp?language=en
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I know all that,
That's the warranty terms.
But did anyone had any luck to get it replace by a gift card after one year?
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I was told the same thing but I decided to not take it.
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Matrix_19 said:
I was told the same thing but I decided to not take it.
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I guess they say that to everybody,
But is it true that you can do so, that's another thing.
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jonathanxx1 said:
I guess they say that to everybody,
But is it true that you can do so, that's another thing.
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yeah, that's the question
I think it was close to 75$ with taxes.........
I didn't want to leave the store with $360+ total on my bill and get an answer the next year
Call and ask to talk to the store manager. Get it in writing since it is not there, if they are going to do what you were told.
goofball2k said:
Call and ask to talk to the store manager. Get it in writing since it is not there, if they are going to do what you were told.
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Good idea, but until then should I use the tablet or leave it in the box, cuz now I have a brand new nexus 7 and it's killing me to not use it.
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Use it, you have 14 days to decide if you want to keep it. The clock is ticking! Don't open it like it's a christmas present though!
Matrix_19 said:
yeah, that's the question
I think it was close to 75$ with taxes.........
I didn't want to leave the store with $360+ total on my bill and get an answer the next year
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I did not paid 75 , I paid 35 for the basic coverage but the guy told me about that replacement thing, 75 dollars is when you take the basic coverage plus if you drop it, liquid on it and things like that your covered.
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goofball2k said:
Use it, you have 14 days to decide if you want to keep it. The clock is ticking! Don't open it like it's a christmas present though!
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Do you think I could get a refund only for the replacement plan while keeping the tablet?
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Only 35$ for the basic and you can return it next year?
I thought it was only with the full (75$)
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jonathanxx1 said:
Do you think I could get a refund only for the replacement plan while keeping the tablet?
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You should be able to go back within the 14 days and get a refund.
Matrix_19 said:
Only 35$ for the basic and you can return it next year?
I thought it was only with the full (75$)
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That's what I was told, and I asked him so many times.
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I found that on the net : http://f.redflagdeals.com/archive/index.php/t-1208244.html?mobile_type=touch
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