I bought a slightly used Nexus 4 from a guy I bumped into yesterday morning. This afternoon, I wanted to flash a factory image (occam) but no matter what I do, my computer won't recognize my phone. This computer can see my Nexus 7 without a problem, but no go with the phone. The phone just charges.
I have uninstalled the adb devices, samsung and lg devices as well, all purged from the computer but nothing when I connect the N4.
Am I eligible to call in for an rma?
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Call Google and see what they say. They will ask for the IMEI of the phone and the email address used when that phone was ordered. So you may need to bump into whoever sold you the phone again.
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---------- Post added at 05:46 AM ---------- Previous post was at 05:44 AM ----------
Oh yeah, and they send the RMA info to the email address used when the phone was ordered. So you'll probably need access to that.
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Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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jamesc760 said:
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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I had a problem that was very similar. (Daughter board failure) and the guy that sold me the phone stopped answering and refused to communicate.
I ended up having to send the phone to LG for repair. It was covered by the manufacturer warranty, but I had to be without a nexus for 2 weeks. (LG refuses to send a phone pre emptively like Google.
That's one reason to avoid the gray market and stick to ordering from Google directly.
Your only hope is if the original owner bought it from Google and transfers the info over to you.
Sent from my Nexus 4 using Tapatalk 2
You can get the warranty transferred from the original guy to you. My buddy had to do this, he bought a used one and it went bad. Just contact the guy and call the Google play store and tell them you want the warranty transferred. 3 days later you will get a new N4, then of course ship the old one back.
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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jamesc760 said:
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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All nexus 4's are unlocked...
Sent from my iPad 4
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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jamesc760 said:
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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I don't know if lg will care about the bootloader or not, but there's an app in the play store that will relock it, iirc.
Sent from my iPad 4
So, just received an email message from LG, states that in-warranty service must be go through the same place where you bought it. Only out of warranty service can be performed by LG.
How do you get LG to provide service on your nexus 4?
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I think the out of warranty work they are referring to would be something like a cracked screen, which isn't covered under the standard warranty.
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so, a borked usb port on the phone is covered under warranty service but a cracked screen isn't??? makes no sense to me, but whatever. I'm just going to sell it on ebay. so sick of this non-sense.
LG sux. Eggs. One more reason to stay away from LG products. Never had problems with Samsung, ever. I had to get a Galaxy Nexus sent in to Samsung for warranty repair, actually it had a bad usb port, just like the N4, Samsung repaired it under warranty. Didn;t give me any problem. LG sux. Eggs. Another mental note--stay away from LG products.
Related
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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If you got the bill. Sure.
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No, warranty is non-transferable in normal circumstances. Call Google for clarification, though
It was purchased from a T-Mobile store if that matters
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EddyOS said:
No, warranty is non-transferable in normal circumstances
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Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
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Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it
I live in the us. Any way to check online?
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twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.
Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960
If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
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So I got my nexus 4 from eBay it was sealed and is perfect no issues. My question is those that bought the phone from the play store got a certain letter. Does this letter register the phone with Google ? Is my phone registered by signing in or is there a step I need to take ?
sent from one of the NEXUS twins 4 or 7.....
What letter? There wasn't a letter included! Only paper is the receipt unless you're talking about the login when you first boot up the device. Should be able to just start it without any problems
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zephiK said:
What letter? There wasn't a letter included! Only paper is the receipt unless you're talking about the login when you first boot up the device. Should be able to just start it without any problems
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Ahh that's just a Google play receipt. Now I see. Yes I obviously don't have it that shouldnt be a problem right? Phone is mint
No issues at all
sent from one of the NEXUS twins 4 or 7.....
Well no receipt no warranty as eBay won't be classed as proof of purchase even tho phone is in warranty
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just have the seller transfer the warranty to you.
You still have the 1 year warranty from LG but not from google/play store. You have to contact LG for any warranty work. I have no idea if you need to register or not. I never registered the phone and was still able to get a warranty replacement but I bought from the play store.
I got mine from eBay when i tried to RMA they denied it first cause it was not purchased derectley from them then i claimed that it was a gift i contacted the eBay seller and he was able to transfer the ownership to me so its YMMV thingy good luck
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Can you describe how to do this warranty transfer? Guy from ebay said that he is going to give me delivery note from google play and this is enough for me to get warranty if needed.
So I received my nexus 4 about a week ago, and have been loving it ever since. Just the other day (I believe it was Thursday) I wake up and check my phone, and notice a dead pixel! So later that day I call Google inquiring about a RMA, but since I bought the device off of Swappa and was not the original owner, I could not get the RMA. I contacted the seller of my phone and he called Google, the lady on the phone/email told him that a "specialist" was working on my case, and this was two days ago. So basically what I'm asking, has anyone gone through something similar? Any ETA on when this specialist's work will be done?
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It happened to me with a nexus 10 I got it from Craigslist but all they ask me was for the Original email that unit was bought it took like a week to get the replacement but they will put a hold on your Google wallet when they receive the device they release the founds sorry but English is not my language I hope it helps
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Alright , I called Google again and they didn't know anything of it, is there anyway I can transfer ownership without involving the seller?
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Be patient mine took like 3 weeks but it was my fault since I didn't call them for a week after they ignored me.they require some info about the original owner they asked for name email and order number the eBay seller I bought from was cool to give me the info. They contacted him I think to make sure if he OK with the transfer. Even if Google deny u RMA lg should cover you
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Who do I contact to do this as I'd like to change my ownership too
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FraserCarter said:
Who do I contact to do this as I'd like to change my ownership too
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You have to call Googles RMA number and they will redirect you to the RMA specialtists who will then contact you through email for the necessary info and then they'll send you a link to buy the RMA. The whole process to change ownership and buy the RMA took one day and the RMA shipped the next morning, overall it was a surprisingly smooth process.
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The guy that sold me a nexus ignored all my communications. Google will not do anything to help you in this situation. They only transfer ownership of you have the original purchasers info.
I ended up sending it to LG for repair and had to go out and buy a GS3 as a temporary phone in the mean time. (~2 weeks to get your phone back from LG )
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I ordered my 16GB Nexus 4 from a seller on Amazon on December 6th last year, when I was desperate to get my hands on this phone, and this seller had it for only $50 more than the Play store brand new.
Well, now I'm having issues with my N4 and I need to have it repaired or have an RMA done, but since I'm not the original owner I'm not sure if it's possible. The seller I bought it from, who is still actively selling on Amazon, just sent me an email after I asked him if there was any way to get the original order number, and if he can send an email stating that he was transferring ownership to me. All I received was a reply in which he simply said "Nope".
So, now I'm extremely frustrated and not really sure what to do. I need a working phone, but it doesn't look like I'm going to get what I need from the original owner. Any ideas?
Anyone else had a similar experience and was able to overcome it?
I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
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---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
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iTzTrevor said:
I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
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---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
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I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.
crazyjimbo said:
I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.
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Are you sure showing them the invoice from Amazon wouldn't suit their purposes?
fenstre said:
Are you sure showing them the invoice from Amazon wouldn't suit their purposes?
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They won't do anything for me without consent of the original owner.
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Strange. I just bought a Nexus 4 on Craiglist (!) a month ago, got its back glass shattered today. I called Google, they told me to call LG. And the LG rep was really nice and gave me a RMA number right away after I gave him the IMEI number. Now I just have to ship the phone to LG and probably pay a hefty sum to have them repair it lol
I guess you can try calling this number that I called: 8007938896
Hope this helps!
If you want to be extreme and really want that RMA you can say that owner passed away. A friend of mine did that and they let the RMA transfer. Not saying you should though.
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tuan2195 said:
the LG rep was really nice despite his Mexican accent
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Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.
Nigeldg said:
Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.
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I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
IRX120 said:
I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
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Probably, either way the post should be edited.
Sent from my Wicked Fast Nexus 4
I don't think I'll do that. I contacted Amazon to see if there is anything they can help me with.
Wow I'm an Asian and just seriously had a hard time understanding his accent. no offense to Mexican people! i will edit my post right away.
also update on my issues: i decided just to pick off the glass around the camera and buy a dbrand skin to stick on the back. Not the most elegant solution but... sure saves a lot of money
"Mexican" is not an accent.
Sent from my Nexus 4 using xda app-developers app
Latin-American then! so sorry!
I'm "mexican" and very offended. :sly:
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chrisrozon said:
"Mexican" is not an accent.
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Pretty shameful that at this day and age someone should say something like that. SMH
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So yesterday evening I sent in my Nexus 4 to get a replacement due to my battery dying on me out of no where. The phone was rooted with aokp installed. I tried everything to try and boot it up and get it into fast boot to unroot but there was no luck there. So my question is have any nexus 4 owners that have had to get an RMA send there's in rooted? If so was Google able to get your phone up therefore causing you to pay for the replacement?
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every device that ive ever sent back to google to get rma'd has been bootloader unlocked, root, custom rom/kernel. never a problem. last one was my nexus 7, stopped charging. generally, if its hardware related, theyll take care of it.
simms22 said:
every device that ive ever sent nack to google to get rma'd has been bootloader unlocked, root, custom rom/kernel. never a problem. last one was my nexus 7, stopped charging. generally, if its hardware related, theyll take care of it.
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Thank you for the reply! Makes me feel a lot better about the situation.
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It's a Nexus..
I highly doubt Google will notice or care.. :good:
I don't see you having an issue it's a hardware fault.
raqball said:
It's a Nexus..
I highly doubt Google will notice or care.. :good:
Click to expand...
Click to collapse
At least 1 person has already been denied RMA because they unlocked the bootloader, so they care.
threeclaws said:
I don't see you having an issue it's a hardware fault.
At least 1 person has already been denied RMA because they unlocked the bootloader, so they care.
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I find that rather odd... I wonder if there was more to the story..
In the past I have sent Google unlocked, rooted, and custom ROM'd Nexus 7, a Galaxy Nexus, and a Nexus 10...
Never heard a peep from them..
raqball said:
I find that rather odd... I wonder if there was more to the story..
In the past I have sent Google unlocked, rooted, and custom ROM'd Nexus 7, a Galaxy Nexus, and a Nexus 10...
Never heard a peep from them..
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Click to collapse
I can't find the thread (guy probably deleted it) but basically the guy told the rep he unlocked the phone and he was then referred to some other department that then denied his RMA.
g.corro96 said:
So yesterday evening I sent in my Nexus 4 to get a replacement due to my battery dying on me out of no where. The phone was rooted with aokp installed. I tried everything to try and boot it up and get it into fast boot to unroot but there was no luck there. So my question is have any nexus 4 owners that have had to get an RMA send there's in rooted? If so was Google able to get your phone up therefore causing you to pay for the replacement?
Sent from my GT-P3100 using xda app-developers app
Click to expand...
Click to collapse
In case you missed it, you might find this post useful or informative..
http://www.xda-developers.com/xda-tv-2/your-warranty-is-not-void-xda-tv/
Say that I got approved for a RMA and when they receive my phone they don't spot any problem? Will I need to pay the full price of the new phone they send to me?
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Imppy said:
Say that I got approved for a RMA and when they receive my phone they don't spot any problem? Will I need to pay the full price of the new phone they send to me?
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they put a hold on you credit card, of the price of the phone, until they get the old one back.
Sorry for the noon question but whats RMA? Does good replace faulty phones for free?
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