Database Users

[Q] RMA: Asus or Google?

For those who have had issues with their N7, who did you have to go through to get a new one?
I have a feeling dealing with Asus will be a long and drawn out process but that's just an assumption.
Thanks

Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
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blacktrump1974 said:
Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
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To whom did you send?

I had to send it back to Asus. I purchased it from Sams Wholesale Club they refused to replace it even when I purchased a service plan from them....lesson learned....never by anything electronic from Sams... ! I couldnt go to Google since I didn't purchase it from them...thus leaving the manufacturing company Asus. The sad part is it came today but my FedEx deliverer could not leave it at it my house because Asus required a signature....and I was not home. Well all I can say is thanks Asus!
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---------- Post added at 07:47 PM ---------- Previous post was at 07:43 PM ----------
By the way....always send things via the US Postal Service....they shipped it flat rate package with insurance coverage up to 250 dollars and it got there within 2 days....all for $11.40.
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blacktrump1974 said:
I had to send it back to Asus. I purchased it from Sams Wholesale Club they refused to replace it even when I purchased a service plan from them....lesson learned....never by anything electronic from Sams... ! I couldnt go to Google since I didn't purchase it from them...thus leaving the manufacturing company Asus. The sad part is it came today but my FedEx deliverer could not leave it at it my house because Asus required a signature....and I was not home. Well all I can say is thanks Asus!
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---------- Post added at 07:47 PM ---------- Previous post was at 07:43 PM ----------
By the way....always send things via the US Postal Service....they shipped it flat rate package with insurance coverage up to 250 dollars and it got there within 2 days....all for $11.40.
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Thanks for posting this. I just broke my screen.
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blacktrump1974 said:
Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
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Did you have to pay to have the screen replaced? I just got off the phone with Asus support and they said they want $160 to fix it. Thing is, I bought it off a guy I work with for the same price! I'm kinda in a dilemma.
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nope I did not....I think it is all in what u tell them, how long you had your device and if there are visible marks on the device... Mine had no marks at all on it. Also...they asked me what happened....I explained... And then they sent me the RMA form via email....so it is not like they gave me a price before I sent it....then like I said I got an email saying that my tablet was being shipped back to me a week later.
Sorry I cant be of more help
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blacktrump1974 said:
nope I did not....I think it is all in what u tell them, how long you had your device and if there are visible marks on the device... Mine had no marks at all on it. Also...they asked me what happened....I explained... And then they sent me the RMA form via email....so it is not like they gave me a price before I sent it....then like I said I got an email saying that my tablet was being shipped back to me a week later.
Sorry I cant be of more help
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Hmm that's interesting. I might have to be a bit more vague. And just ask for the form. Thanks.
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Can I RMA my nexus i got from Craigslist

i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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If you got the bill. Sure.
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No, warranty is non-transferable in normal circumstances. Call Google for clarification, though

It was purchased from a T-Mobile store if that matters
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EddyOS said:
No, warranty is non-transferable in normal circumstances
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Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
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Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it

I live in the us. Any way to check online?
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twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.

Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...

Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960

If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
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Google cancelled my order for no reason. Can I do this?

I bought an 8gb and 16gb a month ago. The 8gb arrived. I thought it was broken so I RMA'd it and was waiting for it to arrive so I fixed it. I woke up today to notice my 16gb order has been canceled and RMA has been shipped. Can I keep the RMA and they charge me for it or will they block the IMEI?

Bump.......
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Its a **** thing to do, but yes. They will just charge you.
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mk92595 said:
I bought an 8gb and 16gb a month ago. The 8gb arrived. I thought it was broken so I RMA'd it and was waiting for it to arrive so I fixed it. I woke up today to notice my 16gb order has been canceled and RMA has been shipped. Can I keep the RMA and they charge me for it or will they block the IMEI?
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I'm sure if you just called them and asked them if you can keep it they would be more than willing to charge you for it without having to go through all the hassle of not saying anything and just keeping it.

Censura_Umbra said:
Its a **** thing to do, but yes. They will just charge you.
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Not really since I'm going to pay for it and they canceled my order after 6 weeks
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Yes, but they canceled your order because they are low on stock, probably because of all of these RMAs if never seen so many phones being sent back to the manufacturer.
Like I said, you can do it, and I would probably do it too, but it isn't cool.
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---------- Post added at 01:17 PM ---------- Previous post was at 01:11 PM ----------
From their warranty page:
" As a precondition of replacement, Google may remotely disable the damaged device which is to be returned to Google, "
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Censura_Umbra said:
Its a **** thing to do, but yes. They will just charge you.
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Why? Is Google going to take his returned unit and sell it as new? That would be a **** thing to do. And as far as know they aren't selling refurbs.
OP, If you keep the one you were supposed to send back they will not honor warranty on it in the future. I know because I asked, I wanted to do the same thing and let a friend who is waiting on stock keep my original.

jmejiaa said:
Why? Is Google going to take his returned unit and sell it as new? That would be a **** thing to do. And as far as know they aren't selling refurbs.
OP, If you keep the one you were supposed to send back they will not honor warranty on it in the future. I know because I asked, I wanted to do the same thing and let a friend who is waiting on stock keep my original.
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I'm pretty sure they will "fix" phones and re-sell them not as refurbished (i'm guessing tho)

calanizzle said:
I'm pretty sure they will "fix" phones and re-sell them not as refurbished (i'm guessing tho)
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I'm sure there are laws against that, or else we wouldn't have companies selling refurbished products.

Censura_Umbra said:
Yes, but they canceled your order because they are low on stock, probably because of all of these RMAs if never seen so many phones being sent back to the manufacturer.
Like I said, you can do it, and I would probably do it too, but it isn't cool.
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---------- Post added at 01:17 PM ---------- Previous post was at 01:11 PM ----------
From their warranty page:
" As a precondition of replacement, Google may remotely disable the damaged device which is to be returned to Google, "
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I emailed Google and told them that I am going to keep the device. Lets see what they say.

So what makes you think they canceled it? I ordered a nexus 7 and the order disappeared on wallet so I thought it was canceled and they shipped it and charged me anyways.
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joshnichols189 said:
So what makes you think they canceled it? I ordered a nexus 7 and the order disappeared on wallet so I thought it was canceled and they shipped it and charged me anyways.
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It says canceled and they sent me an email that my order has been canceled.

if you've always wanted the 16gb but only have the 8gb then its a sneaky good way to get 'another' upgraded 16gb nexus phone if it goes through, RMA the 8gb one and just keep it and hopefully they send you the 16gb version! (of course you'll be paying for BOTH the phones) but a good way to get another phone fast!:good:

cobyman7035 said:
if you've always wanted the 16gb but only have the 8gb then its a sneaky good way to get 'another' upgraded 16gb nexus phone if it goes through, RMA the 8gb one and just keep it and hopefully they send you the 16gb version! (of course you'll be paying for BOTH the phones) but a good way to get another phone fast!:good:
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Why would they send him a more expensive phone? Does that make any sense at all?
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How does the RMA process work?

I bought a slightly used Nexus 4 from a guy I bumped into yesterday morning. This afternoon, I wanted to flash a factory image (occam) but no matter what I do, my computer won't recognize my phone. This computer can see my Nexus 7 without a problem, but no go with the phone. The phone just charges.
I have uninstalled the adb devices, samsung and lg devices as well, all purged from the computer but nothing when I connect the N4.
Am I eligible to call in for an rma?
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Call Google and see what they say. They will ask for the IMEI of the phone and the email address used when that phone was ordered. So you may need to bump into whoever sold you the phone again.
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---------- Post added at 05:46 AM ---------- Previous post was at 05:44 AM ----------
Oh yeah, and they send the RMA info to the email address used when the phone was ordered. So you'll probably need access to that.
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Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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jamesc760 said:
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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I had a problem that was very similar. (Daughter board failure) and the guy that sold me the phone stopped answering and refused to communicate.
I ended up having to send the phone to LG for repair. It was covered by the manufacturer warranty, but I had to be without a nexus for 2 weeks. (LG refuses to send a phone pre emptively like Google.
That's one reason to avoid the gray market and stick to ordering from Google directly.
Your only hope is if the original owner bought it from Google and transfers the info over to you.
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You can get the warranty transferred from the original guy to you. My buddy had to do this, he bought a used one and it went bad. Just contact the guy and call the Google play store and tell them you want the warranty transferred. 3 days later you will get a new N4, then of course ship the old one back.

The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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jamesc760 said:
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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All nexus 4's are unlocked...
Sent from my iPad 4

Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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jamesc760 said:
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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I don't know if lg will care about the bootloader or not, but there's an app in the play store that will relock it, iirc.
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So, just received an email message from LG, states that in-warranty service must be go through the same place where you bought it. Only out of warranty service can be performed by LG.
How do you get LG to provide service on your nexus 4?
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I think the out of warranty work they are referring to would be something like a cracked screen, which isn't covered under the standard warranty.
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so, a borked usb port on the phone is covered under warranty service but a cracked screen isn't??? makes no sense to me, but whatever. I'm just going to sell it on ebay. so sick of this non-sense.

LG sux. Eggs. One more reason to stay away from LG products. Never had problems with Samsung, ever. I had to get a Galaxy Nexus sent in to Samsung for warranty repair, actually it had a bad usb port, just like the N4, Samsung repaired it under warranty. Didn;t give me any problem. LG sux. Eggs. Another mental note--stay away from LG products.

[Q] RMA for the nexus 4

Is RMA like swapping out a faulty device for a new one through Google? How does it work? If my screen just one day doesn't turn on after having the phone for 6 months will they replace it for free? Do they send you a new device then you send your faulty one back? Or vice versa?
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Use the search bar.
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I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
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OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty

N10AP said:
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
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I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
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hegemytouch said:
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
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No problem mate
EDIT: I should add that they will allocate the full cost of the handset until they receive the old one back. Then they will release that "hold" on that amount within 14 days (In reality they have released the hold on all three of my RMA devices before they even received the device back)
If you have got a cracked back for example, they will still exchange it, but they will bill you the cost of the smashed glass back.
Little chips and scratches they are not bothered about as the phones go to be refurbed, so as long as the back and front are "unsmashed" you will get all your money no sweat.

hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
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This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.

I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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Doubt it.
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---------- Post added at 11:01 AM ---------- Previous post was at 10:59 AM ----------
RussianCode said:
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
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There are a lot of elitists here but way more helpful folks. Luck of the draw really.
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow

Vanhoud said:
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
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You just called them for a "replacement'? I mean without the phone having any problem/issue?
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
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+100

filthykid said:
You just called them for a "replacement'? I mean without the phone having any problem/issue?
+100
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No, my USB port was acting faulty on the one I have now.

^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!

filthykid said:
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
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The 15 day policy is for a refund. Then a 1yr replacement policy.
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Yeah 1 year Warranty is standard on almost every electronic device
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Vanhoud said:
Yeah 1 year Warranty is standard on almost every electronic device
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But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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aanonymoushuman said:
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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True I thought I was going to get a refurb but I guess not, I'm not complaining lol
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I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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aanonymoushuman said:
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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Call them up for a replacement, they are really good

Help with rma
i have a set i need to rma casue of sound issues and the button
but i dont live in the states, google says needs soemone in the states i need to send to this phoen and they will do the return to the persona dn then i can get it..