Database Users

Would you return your Nexus for one dead pixel?

Just curious.
Sent from my SPH-L710 using Tapatalk 2

Yes for me.
Envoyé depuis ma Nexus 7.

yes. Google's RMA is fast and painless.

Yes I would.

Themes and apps isn't really the right section for this.
It would depend where the pixel is for me.

just noticed I posted in wrong forum. I was using the Tapatalk app and forot which section I was in

If I just bought it, yes. If I've owned it for several months and a single pixel went out I probably would not exchange it for the lottery reburb I would get (assuming they would even warranty it...I don't know what their pixel policy is).
Sent from my Nexus 7 using Tapatalk 2

I did, what sucks is that it was clear until I did the update about an hour after turning it on, rebooted...and there it was, laughing in my face. Got my replacement and the only issue I have now is very slightly raised screen, no problem though, I see there are fixes for that if I really feel like it.
Sent from my HTC_Amaze_4G

Yes. Because it's like AIDS... IT NEVER GOES AWAY!
Sent from my HTC Sensation 4G using xda premium

ROCKSTAR XS said:
Yes. Because it's like AIDS... IT NEVER GOES AWAY!
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
It did for Magic Johnson.
Sent from my Nexus 7 using Tapatalk 2

Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.

ExploreMN said:
It did for Magic Johnson.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, weird right.
Sent from my EVO using xda premium

Yep

robrob777 said:
Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.
Click to expand...
Click to collapse
They can possible fix stuck pixels. Dead is dead...
Sent from my Nexus 7 using Tapatalk 2

I did
Sent from my mopho

I find myself in the same situation.
I ordered online from Futureshop.ca (Canada)
I am about 6 days out of the 14 day exchange policy as I went on vacation and am just now getting to play with the tablet.
I have 1 dead pixel, now that I know it's there it is buging me, I also have screen flicker with low wifi issue, no lifting though.
Called Google, told me to call Asus.
Called Asus and got an RMA but I have to pay for shipping to Asus, I am worried I will get back a tablet with screen lifting!
Going to take my changes and send it in I guess.
oz

No. I have one white pixel but you only notice it if you are actively search for it and only on a complete black screen. Doesn't bother me at all.

I thought I have just one dead pixel, but I found others, on different colors.
I am not able to return my Nexus 7, but I would do it if I could.
Sent from my GT-I9100 using xda premium

for sure i would no way would i accept any new electronic purchases that came with defects
Sent from my Nexus 7 using xda app-developers app

Yep. Why anyone wouldn't is beyond me. Not doing so is basically encouraging less QC to be needed (if your bugging ASUS about RMA's they'll probably learn to make their devices better; whereas not bothering ASUS about issues will probably allow them to lack more and more on QC).

(Q) Nexus 7 broken screen. Warranty!

Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7

Bump
Sent from my Nexus 7

First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.

Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7

I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
Sent from my Nexus 7 using xda premium

Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
Click to expand...
Click to collapse
generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.

Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7

Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Click to expand...
Click to collapse
Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
Sent from my Nexus 7 using Tapatalk 2

Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
Sent from my Nexus 7 using Tapatalk 2

I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app

I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app

What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse

I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
Sent from my Nexus 7 using xda app-developers app

Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:

chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
Click to expand...
Click to collapse
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium

borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault

Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
Sent from my Nexus 4 using xda premium

Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
Sent from my Nexus 4 using xda premium

How the hell do you crack the screen pressing the power button!?

Exactly. But it happened.
Sent from my Nexus 4 using xda premium

N4 ownership transfer....

So I received my nexus 4 about a week ago, and have been loving it ever since. Just the other day (I believe it was Thursday) I wake up and check my phone, and notice a dead pixel! So later that day I call Google inquiring about a RMA, but since I bought the device off of Swappa and was not the original owner, I could not get the RMA. I contacted the seller of my phone and he called Google, the lady on the phone/email told him that a "specialist" was working on my case, and this was two days ago. So basically what I'm asking, has anyone gone through something similar? Any ETA on when this specialist's work will be done?
Sent from my Nexus 4 using xda app-developers app

It happened to me with a nexus 10 I got it from Craigslist but all they ask me was for the Original email that unit was bought it took like a week to get the replacement but they will put a hold on your Google wallet when they receive the device they release the founds sorry but English is not my language I hope it helps
Sent from my Nexus 4 using xda premium

Alright , I called Google again and they didn't know anything of it, is there anyway I can transfer ownership without involving the seller?
Sent from my Nexus 4 using xda app-developers app

Be patient mine took like 3 weeks but it was my fault since I didn't call them for a week after they ignored me.they require some info about the original owner they asked for name email and order number the eBay seller I bought from was cool to give me the info. They contacted him I think to make sure if he OK with the transfer. Even if Google deny u RMA lg should cover you
Sent from my Nexus 4 using xda premium

Who do I contact to do this as I'd like to change my ownership too
Sent from my Nexus 4 using Tapatalk 2

FraserCarter said:
Who do I contact to do this as I'd like to change my ownership too
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
You have to call Googles RMA number and they will redirect you to the RMA specialtists who will then contact you through email for the necessary info and then they'll send you a link to buy the RMA. The whole process to change ownership and buy the RMA took one day and the RMA shipped the next morning, overall it was a surprisingly smooth process.
Sent from my Nexus 4 using xda app-developers app

The guy that sold me a nexus ignored all my communications. Google will not do anything to help you in this situation. They only transfer ownership of you have the original purchasers info.
I ended up sending it to LG for repair and had to go out and buy a GS3 as a temporary phone in the mean time. (~2 weeks to get your phone back from LG )
Sent from my SGH-T999 using Tapatalk 2

Ordered N4 from Amazon, best way to RMA?

I ordered my 16GB Nexus 4 from a seller on Amazon on December 6th last year, when I was desperate to get my hands on this phone, and this seller had it for only $50 more than the Play store brand new.
Well, now I'm having issues with my N4 and I need to have it repaired or have an RMA done, but since I'm not the original owner I'm not sure if it's possible. The seller I bought it from, who is still actively selling on Amazon, just sent me an email after I asked him if there was any way to get the original order number, and if he can send an email stating that he was transferring ownership to me. All I received was a reply in which he simply said "Nope".
So, now I'm extremely frustrated and not really sure what to do. I need a working phone, but it doesn't look like I'm going to get what I need from the original owner. Any ideas?
Anyone else had a similar experience and was able to overcome it?

I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
Sent from my Nexus 4 using xda premium
---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
Sent from my Nexus 4 using xda premium

iTzTrevor said:
I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
Sent from my Nexus 4 using xda premium
---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.

crazyjimbo said:
I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.
Click to expand...
Click to collapse
Are you sure showing them the invoice from Amazon wouldn't suit their purposes?

fenstre said:
Are you sure showing them the invoice from Amazon wouldn't suit their purposes?
Click to expand...
Click to collapse
They won't do anything for me without consent of the original owner.
Sent from my Nexus 7 using xda premium

Strange. I just bought a Nexus 4 on Craiglist (!) a month ago, got its back glass shattered today. I called Google, they told me to call LG. And the LG rep was really nice and gave me a RMA number right away after I gave him the IMEI number. Now I just have to ship the phone to LG and probably pay a hefty sum to have them repair it lol
I guess you can try calling this number that I called: 8007938896
Hope this helps!

If you want to be extreme and really want that RMA you can say that owner passed away. A friend of mine did that and they let the RMA transfer. Not saying you should though.
Sent from my Nexus 4 using xda premium

tuan2195 said:
the LG rep was really nice despite his Mexican accent
Click to expand...
Click to collapse
Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.

Nigeldg said:
Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.
Click to expand...
Click to collapse
I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2

IRX120 said:
I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
Click to expand...
Click to collapse
Probably, either way the post should be edited.

Sent from my Wicked Fast Nexus 4
I don't think I'll do that. I contacted Amazon to see if there is anything they can help me with.

Wow I'm an Asian and just seriously had a hard time understanding his accent. no offense to Mexican people! i will edit my post right away.
also update on my issues: i decided just to pick off the glass around the camera and buy a dbrand skin to stick on the back. Not the most elegant solution but... sure saves a lot of money

"Mexican" is not an accent.
Sent from my Nexus 4 using xda app-developers app

Latin-American then! so sorry!

I'm "mexican" and very offended. :sly:
Sent from my Nexus 4 using xda premium

chrisrozon said:
"Mexican" is not an accent.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Pretty shameful that at this day and age someone should say something like that. SMH
Sent from my Nexus 4 using Tapatalk 2

How do I RMA?

I know its simple to get a device replaced. My n4 has something under the glass on the bottom half of the screen nearest the bezel. It was there from buying it but it's been more than 15 days. What's the best way for me to replace the phone from Google?
Sent from my Nexus 4 using xda app-developers app

Please search the forum for the answer. Too many threads like yours are floating around the internet.
Sent from my Nexus 4 using Tapatalk 2

andybfmv96 said:
I know its simple to get a device replaced. My n4 has something under the glass on the bottom half of the screen nearest the bezel. It was there from buying it but it's been more than 15 days. What's the best way for me to replace the phone from Google?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Hi just click on your order from the email receipt you should have received if you ordered through Google Play. From there it should have a number to call regarding your order. That's the number for the Google play store. Not sure what country you're in but the phone should have a years warranty (I'm in the UK). This should cover it for faults and defects.
Not being mean but it's easy to do. It even said "if you need help with your order call ..."
That was on my order confirmation I got when I ordered my Nexus.
Sent from my Nexus 4