Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7
Bump
Sent from my Nexus 7
First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
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Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
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generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
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Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
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Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
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I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
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I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
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Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
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was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
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This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
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borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
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sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault
Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
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Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
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How the hell do you crack the screen pressing the power button!?
Exactly. But it happened.
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Related
Just curious.
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Yes for me.
Envoyé depuis ma Nexus 7.
yes. Google's RMA is fast and painless.
Yes I would.
Themes and apps isn't really the right section for this.
It would depend where the pixel is for me.
just noticed I posted in wrong forum. I was using the Tapatalk app and forot which section I was in
If I just bought it, yes. If I've owned it for several months and a single pixel went out I probably would not exchange it for the lottery reburb I would get (assuming they would even warranty it...I don't know what their pixel policy is).
Sent from my Nexus 7 using Tapatalk 2
I did, what sucks is that it was clear until I did the update about an hour after turning it on, rebooted...and there it was, laughing in my face. Got my replacement and the only issue I have now is very slightly raised screen, no problem though, I see there are fixes for that if I really feel like it.
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Yes. Because it's like AIDS... IT NEVER GOES AWAY!
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ROCKSTAR XS said:
Yes. Because it's like AIDS... IT NEVER GOES AWAY!
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It did for Magic Johnson.
Sent from my Nexus 7 using Tapatalk 2
Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.
ExploreMN said:
It did for Magic Johnson.
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Yeah, weird right.
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Yep
robrob777 said:
Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.
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They can possible fix stuck pixels. Dead is dead...
Sent from my Nexus 7 using Tapatalk 2
I did
Sent from my mopho
I find myself in the same situation.
I ordered online from Futureshop.ca (Canada)
I am about 6 days out of the 14 day exchange policy as I went on vacation and am just now getting to play with the tablet.
I have 1 dead pixel, now that I know it's there it is buging me, I also have screen flicker with low wifi issue, no lifting though.
Called Google, told me to call Asus.
Called Asus and got an RMA but I have to pay for shipping to Asus, I am worried I will get back a tablet with screen lifting!
Going to take my changes and send it in I guess.
oz
No. I have one white pixel but you only notice it if you are actively search for it and only on a complete black screen. Doesn't bother me at all.
I thought I have just one dead pixel, but I found others, on different colors.
I am not able to return my Nexus 7, but I would do it if I could.
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for sure i would no way would i accept any new electronic purchases that came with defects
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Yep. Why anyone wouldn't is beyond me. Not doing so is basically encouraging less QC to be needed (if your bugging ASUS about RMA's they'll probably learn to make their devices better; whereas not bothering ASUS about issues will probably allow them to lack more and more on QC).
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
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Ouch nobody? Haha
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chuckenfoot said:
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium
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Asus should cover it. But you will have to send it to them and hope they deem it was a manufacturing defect and Hope they don't say it was your fault.
chuckenfoot said:
Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium
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Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
SoHaunted said:
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
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I didn't try any fix.. I didn't know I had an issue for very long until it cracked.... I'd own up to it if it was me
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But seriously... Does anyone know who to contact about this?
Sent from my Galaxy Nexus using xda premium
You have to contact Asus directly if not purchased from the Google Play Store.
Sent from my Nexus 7 using xda premium
LOOK AT YOUR WARRANTY CARD!!!!!!! It's in the box!
Then let me know what they say when you call/email
cracked my screen on my nexus 7 which i kinda expected once i received it, I saw the build quality was pretty crappy and I didn't buy a case yet.
I wanted to just buy a replacement screen and fix it myself. I live internationally so I can't be arsed with Asus costumer support and i hear its pretty bad anyway.
anyone have a clue when and were i can get a hold of screen replacement? cant seem to locate one. i'm not in a rush, i just bought a galaxy tab 2 instead.
sonikot said:
cracked my screen on my nexus 7 which i kinda expected once i received it, I saw the build quality was pretty crappy and I didn't buy a case yet.
I wanted to just buy a replacement screen and fix it myself. I live internationally so I can't be arsed with Asus costumer support and i hear its pretty bad anyway.
anyone have a clue when and were i can get a hold of screen replacement? cant seem to locate one. i'm not in a rush, i just bought a galaxy tab 2 instead.
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Trolling or just stupid?
sonikot said:
cracked my screen on my nexus 7 which i kinda expected once i received it, I saw the build quality was pretty crappy and I didn't buy a case yet.
I wanted to just buy a replacement screen and fix it myself. I live internationally so I can't be arsed with Asus costumer support and i hear its pretty bad anyway.
anyone have a clue when and were i can get a hold of screen replacement? cant seem to locate one. i'm not in a rush, i just bought a galaxy tab 2 instead.
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Someone please lock this thread, it serves absolutely no purpose.
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Cool story bro.
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JD914 said:
Someone please lock this thread, it serves absolutely no purpose.
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How does this not serve a purpose? This is the Q&As and hes asking were he can find a screen replacement. Maybe u should stop trolling
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stumpyz9 said:
How does this not serve a purpose? This is the Q&As and hes asking were he can find a screen replacement. Maybe u should stop trolling
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The reference to another tablet makes me suspicious he is just posting this to hate on the N7 and talk up his other tab.
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LOL, relax guys i think i put to much info my bad..I just want to know the average time for screen replacements to become available for devices that just hit the market?
Is RMA like swapping out a faulty device for a new one through Google? How does it work? If my screen just one day doesn't turn on after having the phone for 6 months will they replace it for free? Do they send you a new device then you send your faulty one back? Or vice versa?
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Use the search bar.
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I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
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OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
N10AP said:
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
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I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
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hegemytouch said:
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app
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No problem mate
EDIT: I should add that they will allocate the full cost of the handset until they receive the old one back. Then they will release that "hold" on that amount within 14 days (In reality they have released the hold on all three of my RMA devices before they even received the device back)
If you have got a cracked back for example, they will still exchange it, but they will bill you the cost of the smashed glass back.
Little chips and scratches they are not bothered about as the phones go to be refurbed, so as long as the back and front are "unsmashed" you will get all your money no sweat.
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
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This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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Doubt it.
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---------- Post added at 11:01 AM ---------- Previous post was at 10:59 AM ----------
RussianCode said:
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
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There are a lot of elitists here but way more helpful folks. Luck of the draw really.
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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Click to collapse
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
Vanhoud said:
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
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You just called them for a "replacement'? I mean without the phone having any problem/issue?
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
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+100
filthykid said:
You just called them for a "replacement'? I mean without the phone having any problem/issue?
+100
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No, my USB port was acting faulty on the one I have now.
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
filthykid said:
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
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The 15 day policy is for a refund. Then a 1yr replacement policy.
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Yeah 1 year Warranty is standard on almost every electronic device
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Vanhoud said:
Yeah 1 year Warranty is standard on almost every electronic device
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But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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aanonymoushuman said:
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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True I thought I was going to get a refurb but I guess not, I'm not complaining lol
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I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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aanonymoushuman said:
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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Click to expand...
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Call them up for a replacement, they are really good
Help with rma
i have a set i need to rma casue of sound issues and the button
but i dont live in the states, google says needs soemone in the states i need to send to this phoen and they will do the return to the persona dn then i can get it..
So I broke my screen in my Nexus 4 from Google Play Store. I don't exactly have the money to repair it right now especially considering it costs damn near what a new 8gb costs. Anyways I have the 16gb version and am wondering if there are any users here that need the main board for a replacement of a bad one in their device. I would be willing to give the broken phone to whoever needs it at no charge. I just feel like someone should get some use out of it . The phone turns on and boots up fine it is just unusable due to the screen.
I understand that buying and selling devices is not allowed here anymore but technically I am donating my device to new home for rehab. If this is not allowed I apologize and will remove the post.
By the way the screen is the only broken part on the phone. Back glass is just fine.
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Dibs. You have a pm message
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i dont know why im here but yeah ...
another samaritan ^^
I could definitely use it to fix my wife's
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