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Motorola refuses to repair xoom

Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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evank001 said:
Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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It's a sad day for you

This is why I got my 1 year warranty from Bestbuy. They cover it regardless of what I flash.

I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
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evank001 said:
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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You can purchase the Best Buy PSP (their black tie service plan) up until the day you can return your Xoom for a refund (30 days / 45 if you are a silver rewards member). With the Best Buy PSP you can literally trash your Xoom and they'll give you another one (stupid policy IMO). This includes rooting/hacking/flashing/doing whatever the hell you want to it.

dynexell said:
Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
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You're making a smart decision. Unless you are 110% comfortable with development tools I would always advice against rooting and flashing custom software on your Xoom. In almost every single instance where I've seen someone come post about their bricked Xoom it was obvious that they didn't have the first CLUE what they were doing.

It was bricked by clockwork SD partition for some reason now they say they can't fix it
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To OP, sorry to hear that. I had the same issue as you and the whole process from the day I called to the day I received the new Xoom was 7 days. I was kinda suprised, was thinking that I might have to pay for the repair. Maybe too many bricked Xoom sent in for repair with the same issue.
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How bout that, homeowners covers it with a 50$ deductible, I guess ill be more careful next time
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Does it turn on at all? I mean i am assuming it to be stuck in boot loop or something.
Might you try flashing with RSDlite?

evank001 said:
It was bricked by clockwork SD partition for some reason now they say they can't fix it
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Can't or won't?
I wonder if it would be worth your while calling Motorola and explaining exactly what has happened, mention that you'd be willing to pay for a repair subject to cost? It would be a real shame if they can't help you out.

Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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evank001 said:
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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At this point if you got it covered under homeowners whats the point.
PS: I'd like to know how you got it covered for only a $50 deductable. Is there an addon to your insurance that covers electronics?

Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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Cool, who's your insurance with, I'm interested.

evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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So you were hoping they would honor a voided warranty cause sales are weak? Don't want to be dickish but thats the risk we run rooting and flashing. It's like if i bought a new car put a blower on it and blew the motor. I couldn't take it back and say fix it. But glad to hear you found a way to get a xoom.

Not honoring a voided warranty is one thing; we all take on that responsibility the moment we unlock the device. Refusing to repair the device even if you are willing to PAY for the repairs is quite another. Hard to believe the thing is just a throw-away.

I have liberty mutual insurance, I sent it to Motorola not expecting anything but it can't hurt to try, I work in the auto business and we warranty a lot of things that are or should void the warranty but in order to keep happy customers and no bad press we just warranty it, I figured they might just fix it like they have for others, oh well, maybe ill post a YouTube video of it stuck at the MOTO screen and use it for Target practice Haha, or even start a site called WWW.trashmyxoom.com. Haha only thing to do now is laugh it off ....oh and don't do it again!
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Send it to Blendtec and see if it will blend

asus rma compensation?

so i sent my tablet in 3 consecutive times in the last month to fix a screen lift, which turned into more screen lift, then broken touchscreen, it is in for the third time right now and my tablet has devalued quite a lot(since the new 32gb variant came out)
does asus offer any kind of compensation for this? even if its like a tiny extended warranty(i mean seriously, when does a normal RMA last for a whole month and 3 consecutive times..)
does anyone have any experience with this? should i be asking them for a refund now(since theyve had my tablet in for 2 weeks since it got into their hands this time, it's just been sitting there waiting for new parts)

Haha no I highly doubt you will get any compensation.
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brooksyx said:
Haha no I highly doubt you will get any compensation.
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im pretty determined, already made a post on their facebook asking whether or not they offer this sort of thing... will update when they respond(if at all)
since it isnt exactly my fault that their repair center was so incompetent that i have to send the same thing back 3 times in a row to get it fixed(and im not even sure if it'll get fixed when it gets back to me)

Ask for a refund...or tell them to give you a free upgrade. Can't hurt to try. 3 returns for same problem is ridiculous.
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Warrior1975 said:
Ask for a refund...or tell them to give you a free upgrade. Can't hurt to try. 3 returns for same problem is ridiculous.
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posted a little something for them on their facebook, hopefully ill get a reply on monday $
and yes..it was very annoying especially because their reps hangs up on me alot...on top of that i have to ask for a label and wait several days(if not an entire week) for shipping label(only after the first rma)...
its in for the third rma right now and im hoping they will fix it this time-.-(2 weeks since when it got in, theyre waiting for parts apparently)

These companies deal with thousands of RMAs every year. No offense but one person crying about it isn't going to get you any money.
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brooksyx said:
These companies deal with thousands of RMAs every year. No offense but one person crying about it isn't going to get you any money.
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What makes you think that? That's why they have customer service...much bigger companies with more products listen to their customers. If everyone thought. Like you these companies would.**** all over consumers. They are wrong and they should do something for him.
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Warrior1975 said:
What makes you think that? That's why they have customer service...much bigger companies with more products listen to their customers. If everyone thought. Like you these companies would.**** all over consumers. They are wrong and they should do something for him.
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Haha you guys crack me up. If you get a penny out of Asus I will eat my words.
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Not saying he will but its worth a shot. I've received things from companies when they screwed up. I had a heated seat short out in my BMW. Had to wait 3 weeks for a seat from Germany. Car was driveable but I coukdnt adjust my seat. Not a big deal at all. They paid my lease for the month. I have a few other stories like that and know plenty of people that have been treated fairly. Ever heard the saying "the squeaky wheel gets oiled"
Doing something would also include giving a refund. I'm not saying just pay him money. Return, free upgrade to 32gb, even a free case.
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brooksyx said:
Haha you guys crack me up. If you get a penny out of Asus I will eat my words.
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i thought of that, which is why i asked for help on their facebook page, instead of their hotline
big companies like this one cares a lot about their public image..imagine seeing people complaining about 1 month rmas on their facebook page, sales will definitely drop

AznDud333 said:
i thought of that, which is why i asked for help on their facebook page, instead of their hotline
big companies like this one cares a lot about their public image..imagine seeing people complaining about 1 month rmas on their facebook page, sales will definitely drop
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Baby wanna bottle? A big baby bottle!
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slimdizzy said:
Baby wanna bottle? A big baby bottle!
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most intelligent and useful post ive seen in my life
./end sarcasm

Ebay or Craigslist...

Which site is the best site to sell a Nexus 7 tablet now that the Market is closed?
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oneders65 said:
Which site is the best site to sell a Nexus 7 tablet now that the Market is closed?
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I have always heard some good experiences with ebay although I cannot speak on the amount of money you would get based on how you configure your sale. I personally always go for craig's list because it allows you to work out an arrangement that you both can agree on instead of settling. Works best if you use the built in auto forward email feature so that you do not have to disclose your email address to potential buyers and leave the possibility of being bothered later when the Nexus is long gone. Good luck!
Regards,
Strassern
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Craigslist for me too, so I can deal locally and in cash. If you have a problem on eBay there's nothing eBay will do to help and you will be out either your money or the device...
I sold my HTC flyer within 2 days on craigslist. While there are still crooks on cl, by dealing locally and in cash, I've never had any problem. I also use the email forwarder and provide no personal details until I can smell that all is on the up and up...
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Craigslist if you can. Ebay if you have to.
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<><><><><><><><><><><><>
Nexus 7
Clean ROM 3.0 - MKernel+ a21

I think eBay will get you more money as far as "hey, I sold it for $175" but then when you pay the fees and the shipping you end up with $125 in your pocket. Craigslist will give you cash instantly (no gaming playing with PayPal), and you will probably get more in the end if you sell it for less money.

ExploreMN said:
I think eBay will get you more money as far as "hey, I sold it for $175" but then when you pay the fees and the shipping you end up with $125 in your pocket. Craigslist will give you cash instantly (no gaming playing with PayPal), and you will probably get more in the end if you sell it for less money.
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I sold my 8GB nexus 7 on ebay for $175 and walked away with a check for around $168. I've never used craigslist so I can't speak for it.
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Is it 32gb?
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Swappa!
I highly recommend Swappa. I have bought and sold there. Good android community sale site.

lscotte said:
Craigslist for me too, so I can deal locally and in cash. If you have a problem on eBay there's nothing eBay will do to help and you will be out either your money or the device...
I sold my HTC flyer within 2 days on craigslist. While there are still crooks on cl, by dealing locally and in cash, I've never had any problem. I also use the email forwarder and provide no personal details until I can smell that all is on the up and up...
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Umm im not sure what u you mean by eBay won't do anything but I have had nothing but great experience selling on eBay. Ebay will totally stand behind you and make sure everything goes as planned. Of course u always run the risk of sum1 not paying but that's about it...
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SPreston2001 said:
Of course u always run the risk of sum1 not paying but that's about it...
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Exactly the reason I don't like eBay. Never actually had that happen, but it scares me.

Every one from here are at celltraderonline.com you can try there...
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TheAtheistReverend said:
Exactly the reason I don't like eBay. Never actually had that happen, but it scares me.
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Yeah but its not like you'll be out of anything besides time. You don't send the product until they pay. Some jerks will bid on a item with no intentions to pay but its not like you take a loss financially. Ebay will refund all fees associated with listing the item if the buyer doesn't pay. But it does suck if you have to go thru the hassle of relisting it again lol.
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32gb
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How old is it? Any issues, damage?
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TheAtheistReverend said:
I highly recommend Swappa. I have bought and sold there. Good android community sale site.
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I second this.

my vote goes towards Amazon. this is where i sold my Asus TF101.
and 2nd to Swappa.

I go craigslist. But if you use craigslist post a number if you actually want to sell. Myself and everybody I know skip over adds that don't post a number, when I actually want to buy something I want to talk to you now not wait for you to ignore my email because your to lazy to take 30 seconds and delete your add (which really is that easy from an android phone) after a sell like a previous reply implied.

Thanks for the suggestions.
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I would try another tech forum like Hard OCP or Anandtech or similar. Both have established markets with few incidents. Make sure the user can verify themselves, uses Heatware, etc. If that failed, I'd try Craigslist, meet publicly, cash-only, etc. The hits from either Paypal or Ebay alone is OK but NOT both. I only sell things on ebay if I know I can't sell it elsewhere (needs bigger market, niche item).

Can the t-mobile nexus 4 get blacklisted?

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persheshhater said:
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lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong

persheshhater said:
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I would guess technically they could block any IMEI number they wanted. Sort of like MAC filtering on a network.

username8611 said:
lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
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Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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Yes the phone can be blacklisted. Tmo and Att are suppose to have a database so phones , with Verizon and. Sprint joining the database later this year
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I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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Yes but i was expecting this to be about the illegal LTE usage.

jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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That is a good idea actually.
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Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]

persheshhater said:
Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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Definitely. Swappa and eBay are also good sources. Just make sure to use a bit of good logic and common sense and there shouldn't be a problem with either. Hell, I bought my mint N4 off swappa, got it in 2 days, and it was as mint as mint gets. Same goes for when i bought my galaxy nexus, except that was on ebay.

I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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illgodson said:
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.

zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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It goes for $280 brwnd new nexus 16gb on CL. Playstore costs 399.
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dEris said:
Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
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What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.

y2k1ltd said:
any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
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Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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dark_sat said:
What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
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The seller sold me a working phone, few days later reported it stolen. So he profited off me and also got a new N4 for a small deductible.
[LG NEXUS⁴] [CARBON] [MATR1X]

illgodson said:
Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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They killit immediately once insurance reports to them that your phone was declared lost. Law.
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persheshhater said:
They killit immediately once insurance reports to them that your phone was declared lost. Law.
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Yeah with a police report. That's law here in PA at least. I assure you of that, had a phone stolen out of my business last year, called T-Mobile...wouldn't even replace it on my insurance without a police report.
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jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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A receipt and signature will not stop someone from reporting the phone stolen and getting it blacklisted.
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[Q] Samsung 200$ trade in?

Is anyone doing the pre order your note 4,turn in your old phone get the difference up 200 back from Samsung?

Is it going to take 6-8 months for a check to come in ? Or is there an instant nature to this ?

xManMythLegend said:
Is it going to take 6-8 months for a check to come in ? Or is there an instant nature to this ?
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If you pre-order from Best Buy then it is instant, but through any other carrier/retailer you'll wait like 8 weeks.
Here's a thread: http://forum.xda-developers.com/note-4/help/200-trade-promotion-t2883637

xManMythLegend said:
Is it going to take 6-8 months for a check to come in ? Or is there an instant nature to this ?
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6-8 weeks once its confirmed. Who knows how long it will take to confirm. I will assume it is probably 3-4 months to get the check.

Still odd why no specifics if this deal covers full price or not. The wording is vague and that is being kind.

The bb deal says trade in value may vary, so you could just get $10 for that $10 phone.
The Samsungish promotion is fishy.
sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.

I called two local Best Buys and was told you simply get whatever the value of your trade in is. I'm trading in an HTC Evo 4G, I get $22.00 off of a Note4.
EDIT: But buying through Sprint, their website says Samsung will "match" your trade in value up to $200.00.
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schlepprock said:
I called two local Best Buys and was told you simply get whatever the value of your trade in is. I'm trading in an HTC Evo 4G, I get $22.00 off of a Note4.
EDIT: But buying through Sprint, their website says Samsung will "match" your trade in value up to $200.00.
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So what are u saying? BB has no 200 promo on the note 4?
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borijess said:
So what are u saying? BB has no 200 promo on the note 4?
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Well I called "two" BBs and neither knew anything about it. One guy even put me on hold for like three minutes come back and said he checked all his resources and couldn't find anything but the trade in for phone value deal. If anyone checks and gets other wise by all means let us know. Facts only though guys, be sure to check deep if you hear that so and so said..
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schlepprock said:
Well I called "two" BBs and neither knew anything about it. One guy even put me on hold for like three minutes come back and said he checked all his resources and couldn't find anything but the trade in for phone value deal. If anyone checks and gets other wise by all means let us know. Facts only though guys, be sure to check deep if you hear that so and so said..
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These employees must not be well informed.
http://www.bestbuy.com/site/searchp...t=n&iht=y&usc=All+Categories&ks=960&st=note+4
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Link doesn't work.
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borijess said:
These employees must not be well informed.
http://www.bestbuy.com/site/searchp...t=n&iht=y&usc=All+Categories&ks=960&st=note+4
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A historical first for Best Buy employees...

Is the link working for everyone? I can't get it to work.
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schlepprock said:
Is the link working for everyone? I can't get it to work.
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Make sure if viewing on phone to change to desktop view.
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schlepprock said:
Is the link working for everyone? I can't get it to work.
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Works for me on my PC. Earlier this afternoon a BB employee and me couldn't get the site to come up on our phones and we were standing in the middle of the store!

I had to switch to Web view to get it working on my phone.
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