Motorola refuses to repair xoom - Xoom General

Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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evank001 said:
Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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It's a sad day for you

This is why I got my 1 year warranty from Bestbuy. They cover it regardless of what I flash.

I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
Send by my Motorola Xoom using Tapatalk

evank001 said:
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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You can purchase the Best Buy PSP (their black tie service plan) up until the day you can return your Xoom for a refund (30 days / 45 if you are a silver rewards member). With the Best Buy PSP you can literally trash your Xoom and they'll give you another one (stupid policy IMO). This includes rooting/hacking/flashing/doing whatever the hell you want to it.

dynexell said:
Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
Send by my Motorola Xoom using Tapatalk
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You're making a smart decision. Unless you are 110% comfortable with development tools I would always advice against rooting and flashing custom software on your Xoom. In almost every single instance where I've seen someone come post about their bricked Xoom it was obvious that they didn't have the first CLUE what they were doing.

It was bricked by clockwork SD partition for some reason now they say they can't fix it
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To OP, sorry to hear that. I had the same issue as you and the whole process from the day I called to the day I received the new Xoom was 7 days. I was kinda suprised, was thinking that I might have to pay for the repair. Maybe too many bricked Xoom sent in for repair with the same issue.
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How bout that, homeowners covers it with a 50$ deductible, I guess ill be more careful next time
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Does it turn on at all? I mean i am assuming it to be stuck in boot loop or something.
Might you try flashing with RSDlite?

evank001 said:
It was bricked by clockwork SD partition for some reason now they say they can't fix it
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Click to collapse
Can't or won't?
I wonder if it would be worth your while calling Motorola and explaining exactly what has happened, mention that you'd be willing to pay for a repair subject to cost? It would be a real shame if they can't help you out.

Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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evank001 said:
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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Click to collapse
At this point if you got it covered under homeowners whats the point.
PS: I'd like to know how you got it covered for only a $50 deductable. Is there an addon to your insurance that covers electronics?

Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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Cool, who's your insurance with, I'm interested.

evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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So you were hoping they would honor a voided warranty cause sales are weak? Don't want to be dickish but thats the risk we run rooting and flashing. It's like if i bought a new car put a blower on it and blew the motor. I couldn't take it back and say fix it. But glad to hear you found a way to get a xoom.

Not honoring a voided warranty is one thing; we all take on that responsibility the moment we unlock the device. Refusing to repair the device even if you are willing to PAY for the repairs is quite another. Hard to believe the thing is just a throw-away.

I have liberty mutual insurance, I sent it to Motorola not expecting anything but it can't hurt to try, I work in the auto business and we warranty a lot of things that are or should void the warranty but in order to keep happy customers and no bad press we just warranty it, I figured they might just fix it like they have for others, oh well, maybe ill post a YouTube video of it stuck at the MOTO screen and use it for Target practice Haha, or even start a site called WWW.trashmyxoom.com. Haha only thing to do now is laugh it off ....oh and don't do it again!
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Send it to Blendtec and see if it will blend

Related

Epic for sale?

Hello all, I'm looking for a Samsung epic for sale between 150 & 200$ if anyone has one or has seen a deal like that would you kindly tell me? I love my hero but its about time to upgrade to bigger and better things,
Sent from my HERO200 using XDA App
There's this website called eBay.com that might have what you're looking for.
Good luck with your phone buying goals for 2011 OP!
Also try craigslist for your location.
I've looked on eBay, way outta my price range, and no one is selling the epic on Craigslist for my area
Sent from my HERO200 using XDA App
You're not going to find one for that price unless something is wrong with
Don't know why someone would sell you one for that price when they can easily get more for it on ebay or CL.
Sent from my SPH-D700 using XDA App
Got mine for $200 a few months back off of Ebay. It is difficult to find them for that price, but not impossible.. The good news is there are a lot of people in this forum who want to stick it to Samsung, maybe they will do what they keep saying they are going to do and sell.
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socos25 said:
Got mine for $200 a few months back off of Ebay. It is difficult to find them for that price, but not impossible.. The good news is there are a lot of people in this forum who want to stick it to Samsung, maybe they will do what they keep saying they are going to do and sell.
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Click to collapse
Yeah, I'm sure that's how someone would stick it to Samsung, sell their phone for less than half of what it's supposedly worth and then can't buy another phone.... If you're that dumb you deserved to be screwed by Samsung!
If you are up for an upgrade through sprint then I believe that the epic is selling on amazon for $99. Not sure if it works with an upgrade or if it is only for new customers but it might be worth checking out
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I would consider a trade... Only for a pristine, mint evo... Black, not white
Ill have to look at amazon for that, and if already had the evo I wouldn't be trying to get an epic though I would trade if I did, I like the epic more lol I wouldn't want the black evo ne way white is so much better IMO
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cpcormier3 said:
Yeah, I'm sure that's how someone would stick it to Samsung, sell their phone for less than half of what it's supposedly worth and then can't buy another phone.... If you're that dumb you deserved to be screwed by Samsung!
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With all the angry people on this site you should be able to find someone. But, If they sell their phone what would they have to complain about anymore. I'm just puzzled why they didn't take their phones back within the 30 day refund period? Well good luck. I hope you read all the threads before you buy one so you know what your getting. I have eb13 and my phone runs great. I still think this is the best phone I have had so far. Just my $.02
Yeah I hear its a great phone, and its everything I want in a phone, great size all around awesome keyboard brilliant display, all that, granted Samsung might not be the best, but they can make a damn sexy phone and to the amazing Guy, my upgrade is in November, and thru radioshack its 150 so ill prolly have to wait till then, unless I can find a better deal,
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[Q] Unroot Sprint Samsung Epic 4g from SD card

Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
systemhalter said:
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
Click to expand...
Click to collapse
Check out this video:
http://www.youtube.com/watch?v=32dOsaIrdEc
Same problem here, I try to conect my epic to odin and it just won't appear no matter what I do
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You can unroot by following the method in qbking77's video but remember it will not change your modem. If you have the EC05 modem you are good. If you have a leaked GB modem and wish to go to Sprint hope for a lazy tech that won't check your baseband.
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http://forum.xda-developers.com/showthread.php?t=1027904
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here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
Click to expand...
Click to collapse
Really, you can speak for all of sprint people?
I had to go through Asurion and pay $100 because they wouldn't work with my rooted phone when it had a physical defect un-related to any software issue.
I'll be more than happy to work with you to get my $100 back, other than that don't tell people it's ok.
What was the issue you might ask? My phone stopped communicating with any computer, same as OP. They blamed it on me flashing/rooting and therefore wouldn't work with it.
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squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
Click to expand...
Click to collapse
You must mean after Sprint makes them pay the $100 deductible. We were talking about warranty repairs which of course are considered void on a rooted phone.
Sent from my SPH-D700 using XDA App
It worked, thanks for the video, getting a new phone in a few days.
I've said this several times, so please take it to heart.
As service and repair technicians, our M&P (methods and procedures) states that rooted and modified phones DO NOT void any sort of warranty. This was just recently changed several months ago. It wast publicly announced for obvious reasons. Manufacturer warranty, I can't speak for that. But if you pay for TEP, being rooted DOES NOT void your TEP extended warranty.
Any sprint rep or tech who tells you otherwise and refers you to asurion is WRONG or MISINFORMED or LAZY. Please tell them and their manager to refer to their phone triage M&P.
Sent from my SPH-D700 using XDA Premium App
Actually, a point of clarification, our M&P never explicitly states anything regarding warranty, rather they hide that fact in verbage.
It states how to troubleshoot and repair a rooted device, and what "tier" it falls into (a quick fix/a free fix if you have TEP or 35 if you dont/a fix that needs claimed with asurion if you have TEP or screwed if you don't). Rooted devices (so long as there's no liquidd damage or accidental damage) fall into tier 2, which means a free fix at the S&R location if you have TEP or $35 if you don't.
Sooo...put 2 and 2 together..this means (implicitly) that root is does not void the terms of your extended warranty through TEP.
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Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
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kennyglass123 said:
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
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Click to collapse
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
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squshy 7 said:
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
Sent from my SPH-D700 using XDA Premium App
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Click to collapse
Makes me want to keep the Epic forever...lol.

Just some [Q] about T-Mobile.

I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
Sent from my HTC Glacier using xda premium
I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.
nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
should be
Sent from my HTC Glacier Sense 3.5 using xda premium
j0e_ahm said:
Also would it be free for a warrenty exchange?
Click to expand...
Click to collapse
Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.
They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
Sent from my HTC Glacier using xda premium
j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
Sent from my HTC Glacier Sense 3.5 using xda premium
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
Sent from my HTC Glacier using xda premium
Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
Sent from my HTC Glacier using xda premium
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Click to collapse
Lol too funny!!!
Sent from my HTC Glacier using xda premium
Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
Sent from my HTC Glacier using xda premium

Women!!

So just got home and found out the wife dropped her phone and broke the gorilla glass. It was in a Seido Active X case.
She took it to a repair center and they said no insurance, buy a new phone.
Haven't several people on here gotten this issue fixed for like $35? Contract not up for like a year, so full price not an option.
Sent from my SPH-D700 using Tapatalk
frostedunit said:
So just got home and found out the wife dropped her phone and broke the gorilla glass. It was in a Seido Active X case.
She took it to a repair center and they said no insurance, buy a new phone.
Haven't several people on here gotten this issue fixed for like $35? Contract not up for like a year, so full price not an option.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
$35 if you have TEP
XxLostSoulxX said:
$35 if you have TEP
Click to expand...
Click to collapse
I didn't, and it cost me $35 for a replacement.
Should be free with TEP $35 w/o ...
but i believe recently sprint has changed their view on this and no longer replacing screens so cheap
iSaint said:
Should be free with TEP $35 w/o ...
but i believe recently sprint has changed their view on this and no longer replacing screens so cheap
Click to expand...
Click to collapse
LOL ... Love the New Banner , iSaint
​
Yeah the $35 is not for accidental damage. That is exactly what the insurance is for....sorry. You can find one on Ebay for about $125.
Sent from my SAMSUNG-SGH-I717 using xda premium
Actually, if the crack is more than an inch they dont have to touch it. I just replaced my glass and i have TEP. Charged me the $100 deductible because it was more than an inch. Trust me i went round and round trying to get it done for free.
Sent from my GT-P7310 using XDA
Thanks guys. I knew somebody had gotten theirs done w/o TEP.
Wife just called her cousin's husband who works for Sprint and he said they've cracked down on replacing Epic hardware. He is gonna check to see what he can do tomorrow so I'm crossing my fingers.
If nothing else, it's back to the Rumor 2 for her!!
Sent from my SPH-D700 using Tapatalk
frostedunit said:
Thanks guys. I knew somebody had gotten theirs done w/o TEP.
Wife just called her cousin's husband who works for Sprint and he said they've cracked down on replacing Epic hardware. He is gonna check to see what he can do tomorrow so I'm crossing my fingers.
If nothing else, it's back to the Rumor 2 for her!!
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
That'll learn her...lol. Good luck. I hope he gets it fixed for her...hate to see an Epic go down like that.
Sent from my SPH-D700 using xda premium
kennyglass123 said:
That'll learn her...lol. Good luck. I hope he gets it fixed for her...hate to see an Epic go down like that.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
It's not like she made use of it, what with it being bone stock and all.
I thought about adding a line and getting myself a new phone, but the development for the other phones is awful!!
Sent from my SPH-D700 using Tapatalk
I would check out indy cellular repair... h t t p : / / indycrc . c o m /
they can give you an idea on cost vs buying a new or used phone. You can mail it to them or if you are in indy you can drop it off.
TexasEpic4G said:
LOL ... Love the New Banner , iSaint
​
Click to expand...
Click to collapse
Haha thanks bro .. It's a real team btw
https://twitter.com/#!/tt_android
Umm assurion $100 maybe only $50 now
jbadboy2007 said:
Umm assurion $100 maybe only $50 now
Click to expand...
Click to collapse
He had no insurance Jbad.
Sent from my SAMSUNG-SGH-I717 using xda premium
kennyglass123 said:
He had no insurance Jbad.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Sorry op I missed that. I'm not really flaming you but to own a $500 phone and not insure it for $7 a mth is idiocy
jbadboy2007 said:
Sorry op I missed that. I'm not really flaming you but to own a $500 phone and not insure it for $7 a mth is idiocy
Click to expand...
Click to collapse
Yeah I keep saying I need insurance, but between the 2 of us, we've had 9 phones over the last 10 years and this is the first one that has ever been broken (other than warranty issues).
Sent from my SPH-D700 using Tapatalk
frostedunit said:
Yeah I keep saying I need insurance, but between the 2 of us, we've had 9 phones over the last 10 years and this is the first one that has ever been broken (other than warranty issues).
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
So you saved $1680. You can afford the repair or to buy a used one and still smile at your savings.
Sent from my SAMSUNG-SGH-I717 using xda premium
jbadboy2007 said:
Umm assurion $100 maybe only $50 now
Click to expand...
Click to collapse
100$ for smart phone only 50$ for non smart phone
tell her to live with it and think about her poor defenseless phone every time she makes a phone call.. Or worse case, buy her a flip phone..
or you could try buying a bad ESN phone off ebay and see about switching the glass.. Maybe you could find a tutorial somewhere.. Either way.. good luck
Samsung does repairs too. Might call them and see how much.
Sent from my SPH-D700 using XDA

Sprint Epic4g repair/replace

You guys know how much Sprint replacing our Epic4Gs for w/ insurance these days? $100?
Also, you think they'd let me switch phones instead? I'm trying to wait out thus galaxy S3 but my severely cracked screen is bothering me.
Sent from my SPH-D700 using XDA
Yep replacement will be 100
And its a maybe depending on your rep... but most likely no.
Sent from my SPH-D710 using Tapatalk
Gotta love bestbuy. Free replacements all day.
Sent from my SPH-D700 using xda premium
I dont get how you end out paying that much. Ive only had to pay $35 for a replacement and i didnt have a warranty or anything.
Sent from my Galaxy Tab 10.1
|| Acer || said:
I dont get how you end out paying that much. Ive only had to pay $35 for a replacement and i didnt have a warranty or anything.
Sent from my Galaxy Tab 10.1
Click to expand...
Click to collapse
OP has a cracked screen - that and water damage takes deductible to $100 with asurion. If the phone (ie a replacement) is still under its 1 year warranty, and doesn't have one of the above 2 issues then Asurion will swap it for free.
My space bar is split down the middle (still works just annoying), my battery won't hold a charge, every now and then while charging several battery widgets showed the batter charged but loosing power, one of those 3 triangle things (where the battery is, the part that touches the gold squares on the batter) is bent.
Will I have to pay $100 or can I get a new epic free? I had this phone since February 2011 (or 2010 I forget but it was the february after the phone came out)
Sent from my SPH-D700 using Tapatalk
Take a pick and press in on one of the ext antenna port. This will kill you signal and they will say hardware and replace it for $35. If you have water or broken screen, no luckat all. Simple.
Sent from my SPH-P100
XtaC318 said:
Gotta love bestbuy. Free replacements all day.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
They wouldn't replace mine when I lost it. Signed up for Sprint insurance and now it's only $100.
Its a waste of a $100. Hopefully the Nexus comes out at a good price.
Quicksand Jesus said:
They wouldn't replace mine when I lost it. Signed up for Sprint insurance and now it's only $100.
Click to expand...
Click to collapse
They don't replace lost phones that's why we never used bestbuy
Sent from my SPH-D700 using xda premium
Fire n mage said:
They don't replace lost phones that's why we never used bestbuy
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Or that's why you be responsible and don't misplace your phone.
Sent from my SPH-D700 using xda premium
Just dropped my phone and cracked the screen. Should I file for a replacement or get one off of eBay?
younggangsta_s said:
Just dropped my phone and cracked the screen. Should I file for a replacement or get one off of eBay?
Click to expand...
Click to collapse
Almost the same money in all ways. If you didnt brake the screen and just the glass, youll prob break it trying to replace it. Also it wont feed the same after you get it that far apart. I would say Ebay and switch the board out. Insurance if you got it. Like I said tho, about the same money. Global Direct is the best place for parts. A few bucks higher than ebay but 100% genuine and will have the adhesive made for it. PM me if you need a price, they hide them.
Sent from my SPH-P100 using Tapatalk 2

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