I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
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I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.
nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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should be
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j0e_ahm said:
Also would it be free for a warrenty exchange?
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Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.
They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
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Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Lol too funny!!!
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Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
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Related
So I'm confused as to how the warranty works for the mytouch. I've read a few things about the t mobile warranty but looked in the handbook that came with the phone and it said that there was no such warranty. How long are the htc and tmobile warranties and which do you think is easier to claim? I read that the t mobile one allowed you to keep your phone which would be preferable. Btw I'm trying to replace my phone because there is dust under the screen. Thanks for any information.
Sent from my HTC Glacier using XDA App
HTC charges freight one way and turns warenty work in a week or so. T-Mobile is an online claim Co. They charge 75 if you don't return the phone, least that's what they told me when I swapped out my wife's g1 for a g2 after she dropped it and broke the screen. There was also s 100 dollar deductible for the swap but it beats a new contract ...
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knothead said:
HTC charges freight one way and turns warenty work in a week or so. T-Mobile is an online claim Co. They charge 75 if you don't return the phone, least that's what they told me when I swapped out my wife's g1 for a g2 after she dropped it and broke the screen. There was also s 100 dollar deductible for the swap but it beats a new contract ...
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Do you know how long the warranty for t mobile is?
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Jacezo said:
Do you know how long the warranty for t mobile is?
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1 year.
Tapatalk
Hello, I traded my vibrant for a mytouch 4g on craigslist this week and I noticed the colors seemed really dull compared to my vibrant. Although I realize the vibrant has a much better screen, I have become aware of the bad displays that a lot of mytouchs have. My question is can i get a replacement from tmobile or am i stuck with this screen?
Since you didnt buy the phone from tmobile, you'll be able to replace it but not for free. You will have to pay a deductable.
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The only phone u can replace or even talk to T-Mobile about is the one u purchased from them...phones bought on eBay/Craigslist/anything else won't work....its the phone u put insurance on
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coupetastic-droid said:
Since you didnt buy the phone from tmobile, you'll be able to replace it but not for free. You will have to pay a deductable.
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oh i see. any idea what the deductible might cost?
coupetastic-droid said:
Since you didnt buy the phone from tmobile, you'll be able to replace it but not for free. You will have to pay a deductable.
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What I think that couptastic was referring to was that HTC provides warranty service on their products. They're easy to deal with and straight forward with you.
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Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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evank001 said:
Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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It's a sad day for you
This is why I got my 1 year warranty from Bestbuy. They cover it regardless of what I flash.
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
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evank001 said:
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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You can purchase the Best Buy PSP (their black tie service plan) up until the day you can return your Xoom for a refund (30 days / 45 if you are a silver rewards member). With the Best Buy PSP you can literally trash your Xoom and they'll give you another one (stupid policy IMO). This includes rooting/hacking/flashing/doing whatever the hell you want to it.
dynexell said:
Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
Send by my Motorola Xoom using Tapatalk
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You're making a smart decision. Unless you are 110% comfortable with development tools I would always advice against rooting and flashing custom software on your Xoom. In almost every single instance where I've seen someone come post about their bricked Xoom it was obvious that they didn't have the first CLUE what they were doing.
It was bricked by clockwork SD partition for some reason now they say they can't fix it
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To OP, sorry to hear that. I had the same issue as you and the whole process from the day I called to the day I received the new Xoom was 7 days. I was kinda suprised, was thinking that I might have to pay for the repair. Maybe too many bricked Xoom sent in for repair with the same issue.
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How bout that, homeowners covers it with a 50$ deductible, I guess ill be more careful next time
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Does it turn on at all? I mean i am assuming it to be stuck in boot loop or something.
Might you try flashing with RSDlite?
evank001 said:
It was bricked by clockwork SD partition for some reason now they say they can't fix it
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Can't or won't?
I wonder if it would be worth your while calling Motorola and explaining exactly what has happened, mention that you'd be willing to pay for a repair subject to cost? It would be a real shame if they can't help you out.
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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evank001 said:
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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At this point if you got it covered under homeowners whats the point.
PS: I'd like to know how you got it covered for only a $50 deductable. Is there an addon to your insurance that covers electronics?
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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Cool, who's your insurance with, I'm interested.
evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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So you were hoping they would honor a voided warranty cause sales are weak? Don't want to be dickish but thats the risk we run rooting and flashing. It's like if i bought a new car put a blower on it and blew the motor. I couldn't take it back and say fix it. But glad to hear you found a way to get a xoom.
Not honoring a voided warranty is one thing; we all take on that responsibility the moment we unlock the device. Refusing to repair the device even if you are willing to PAY for the repairs is quite another. Hard to believe the thing is just a throw-away.
I have liberty mutual insurance, I sent it to Motorola not expecting anything but it can't hurt to try, I work in the auto business and we warranty a lot of things that are or should void the warranty but in order to keep happy customers and no bad press we just warranty it, I figured they might just fix it like they have for others, oh well, maybe ill post a YouTube video of it stuck at the MOTO screen and use it for Target practice Haha, or even start a site called WWW.trashmyxoom.com. Haha only thing to do now is laugh it off ....oh and don't do it again!
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Send it to Blendtec and see if it will blend
Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
Ditto...my phone always acts up with the keys...
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d0gan said:
Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
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Yeah I got a replacement with that issue. It's quite annoying.
mackster248 said:
Yeah I got a replacement with that issue. It's quite annoying.
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Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
Yeah they are still sending out mt4g I recently got a replacement.
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d0gan said:
Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
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Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
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cbutt said:
Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
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You got a replacement for saying the keys are unresponsive???
I2IEAILiiTY said:
You got a replacement for saying the keys are unresponsive???
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I've gotten one for failed emmc, hardware buttons wearing out on the next, so much dust I couldn't see half the **** on the screen, I cracked the screen on one and now I have one with the bad chip and screen. So that's what, 5? Haha
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Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
cbutt said:
Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
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Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
I2IEAILiiTY said:
Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
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Depends in whether or not they have this phone in stock. Sometimes, if you're lucky enough, you could get an upgrade...
-Team MS
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No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
cbutt said:
No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
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Well I might flash a stock rom and pretend I have problems with it tomorrow lol
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My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
cbutt said:
My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
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I went about an hour ago and they said I'd have to go through two more replacements (cause I've already been through one) before I can get a "warranty exchange"
But off topic, they just tried to hire me cause I know so much about the phones and stuff and some guy wanted his iphone 4 on t-mobile but they didn't know what to do about it, so i jumped in the conversation and told him exactly what he needed to do.
Anyone know what the replacement would be through T-Mobile/insurion since they no longer make this phone?
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Good question, I'd be curious too.
I probably call and find out, my girlfriend lost her phone and I pay for the insurance so i figure I might as well use it... SSG2... yeh right I wish lol
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King350z said:
Anyone know what the replacement would be through T-Mobile/insurion since they no longer make this phone?
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Recently people have reported they have been given options of sensation, lg mytouch and mytouch 4g slide. Guess it all depends on when you call and how nice they are.
I just got a warrantly replacement for a mt4g, the guy said they had plenty in the Warehouse. i asked for a sensation offer and he said he had none.
I talked to them about a month ago and they offered me the choice of another mytouch or the lg g2x.
I was offered a MT4G or a ****ty sidekick, turned down both because my phone was still functional. And probably better than the crap that they would send me anyway
I recently had my MT4G replaced about 4 times, so they should have plenty available, but the down side is that, all of them came with a badscreen and a bad emmc chip, so...