Database Users

[Q] Warranty exchange t-mobile , not purchased T-mobile

I have a Vibrant that was not purchased from T-mobile . It was brand new in the box. The phone is now having issues , (not from rooting etc...). Anyone have any luck getting a warranty exchange or do they look up your purchase records. T-mobile knows that I use the Vibrant.
Thanks

Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
Sent from my SGH-T959 using XDA App

crazy25000 said:
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I bought it from a third party not T-mobile , there will be no record.

ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
Click to expand...
Click to collapse
I see no reason why you simply cannot call T-Mobile and ask. The phone's factory warranty should be honored providing you can show proof of purchase, and that whomever you bought it from purchased it legitimately. Even though the factory warranty is covered by Samsung, T-Mobile is the go-to for warranty issues within the first year. They will have records of the initial purchase.

I bought my old cliq off of craigslist and tmobile replaced it twice. Try calling them, it cant hurt.
Sent from my SGH-T959 using XDA App

Hey if that doesnt work call samsung. I did and they replaced and fix my phone twice with no problem. About a week turn around.
Sent from my SGH-T959 using XDA App

ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
Click to expand...
Click to collapse
I bought my from Ebay and exchanged my no question asked. Just give a try first.

Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
Sent from my SGH-T959 using XDA App

mr2t32 said:
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I agree. You should definitely call and say it's your phone.
Sent from my SGH-T959 using XDA App

I bought mine off cl and when I called I asked for tech support my replacement will be here fri it has been back ordered for 2 weeks

I bought mine from Amazon it was subsidized by Tmo and I have gotten a warranty replacement.
Sent from my SGH-T959 using XDA App

If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
Sent from my SGH-T959 using XDA App

Ok Great . Thanks for all the reply's. Calling them now...
will update post

jphilpot said:
If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I never had a warranty the phone comes with a one year warranty I thought

nomadrider123 said:
I never had a warranty the phone comes with a one year warranty I thought
Click to expand...
Click to collapse
The phone has a 30 day in-store exchange policy (Radioshack)
And a 1 year Samsung Warrant

Just tried T-mobile , no Joy.. The rep couldn't find a phone on the account so no warranty replacement. Guess I will try Samsung tomorrow

I too have done it when I had tmobile acouple of months back. Once you have used the phone on your account it registers on the network so you will not have amy problems doing it.
Sent from my SPH-D700 using XDA App

Have you used the phone at all on your account?
Sent from my SPH-D700 using XDA App

mikel719 said:
Have you used the phone at all on your account?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
yes for a week

They should have record of it being used on the account then. Call tech support and have them go through the trouble shooting steps and if it fails to fix tour problem they should then issue you a warranty replacement.
Sent from my SPH-D700 using XDA App

Motorola refuses to repair xoom

Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
Sent from my PC36100 using XDA Premium App

evank001 said:
Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
It's a sad day for you

This is why I got my 1 year warranty from Bestbuy. They cover it regardless of what I flash.

I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
Sent from my PC36100 using XDA Premium App

Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
Send by my Motorola Xoom using Tapatalk

evank001 said:
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
You can purchase the Best Buy PSP (their black tie service plan) up until the day you can return your Xoom for a refund (30 days / 45 if you are a silver rewards member). With the Best Buy PSP you can literally trash your Xoom and they'll give you another one (stupid policy IMO). This includes rooting/hacking/flashing/doing whatever the hell you want to it.

dynexell said:
Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
Send by my Motorola Xoom using Tapatalk
Click to expand...
Click to collapse
You're making a smart decision. Unless you are 110% comfortable with development tools I would always advice against rooting and flashing custom software on your Xoom. In almost every single instance where I've seen someone come post about their bricked Xoom it was obvious that they didn't have the first CLUE what they were doing.

It was bricked by clockwork SD partition for some reason now they say they can't fix it
Sent from my PC36100 using XDA Premium App

To OP, sorry to hear that. I had the same issue as you and the whole process from the day I called to the day I received the new Xoom was 7 days. I was kinda suprised, was thinking that I might have to pay for the repair. Maybe too many bricked Xoom sent in for repair with the same issue.
Sent from my PC36100 using XDA App

How bout that, homeowners covers it with a 50$ deductible, I guess ill be more careful next time
Sent from my PC36100 using XDA Premium App

Does it turn on at all? I mean i am assuming it to be stuck in boot loop or something.
Might you try flashing with RSDlite?

evank001 said:
It was bricked by clockwork SD partition for some reason now they say they can't fix it
Click to expand...
Click to collapse
Can't or won't?
I wonder if it would be worth your while calling Motorola and explaining exactly what has happened, mention that you'd be willing to pay for a repair subject to cost? It would be a real shame if they can't help you out.

Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
Sent from my PC36100 using XDA Premium App

evank001 said:
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
At this point if you got it covered under homeowners whats the point.
PS: I'd like to know how you got it covered for only a $50 deductable. Is there an addon to your insurance that covers electronics?

Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
Sent from my PC36100 using XDA Premium App

evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Cool, who's your insurance with, I'm interested.

evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
So you were hoping they would honor a voided warranty cause sales are weak? Don't want to be dickish but thats the risk we run rooting and flashing. It's like if i bought a new car put a blower on it and blew the motor. I couldn't take it back and say fix it. But glad to hear you found a way to get a xoom.

Not honoring a voided warranty is one thing; we all take on that responsibility the moment we unlock the device. Refusing to repair the device even if you are willing to PAY for the repairs is quite another. Hard to believe the thing is just a throw-away.

I have liberty mutual insurance, I sent it to Motorola not expecting anything but it can't hurt to try, I work in the auto business and we warranty a lot of things that are or should void the warranty but in order to keep happy customers and no bad press we just warranty it, I figured they might just fix it like they have for others, oh well, maybe ill post a YouTube video of it stuck at the MOTO screen and use it for Target practice Haha, or even start a site called WWW.trashmyxoom.com. Haha only thing to do now is laugh it off ....oh and don't do it again!
Sent from my PC36100 using XDA Premium App

Send it to Blendtec and see if it will blend

Can I RMA my nexus i got from Craigslist

i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
Sent from my Nexus 4 using xda premium

If you got the bill. Sure.
Sent from my Nexus 4 using xda premium

No, warranty is non-transferable in normal circumstances. Call Google for clarification, though

It was purchased from a T-Mobile store if that matters
Sent from my Nexus 4 using xda premium

EddyOS said:
No, warranty is non-transferable in normal circumstances
Click to expand...
Click to collapse
Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
Sent from my Nexus 4 using xda premium

Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it

I live in the us. Any way to check online?
Sent from my Nexus 4 using xda premium

twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.

Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...

Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
Sent from my Nexus 4 using xda premium

twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960

If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
Sent from my Nexus 4 using Tapatalk 2

Insurance

I have scroll down questions and answers for a while and I didn't see this question yet ,sorry if has been post before but I was wondering what insurance most of you got ?
pros and cons ?
BTW I'm on T-Mobile ,(not sure if it makes a difference)
I know most new phones are fragile not just the N4 so Im really thinking of getting insurance for this phone..
Thanks a lot
Sent from my Nexus 4 using xda app-developers app

I don't get any. I never drop my phone and I'm responsible so it doesn't get left at bars or restaurants.
If you're doing something where your phone has a chance of getting damaged like working out, running, playing basketball, etc., just leave it at home.
Sent from my iPad 4

Trust me , I over protect my investment as well , just got rid of my gs3 that I paid full retail price since the release date and it didn't have not one scratch NO where on the phone ,never dropped and clean it at least once a week ,but accidents do happen and to be honest I didn't really enjoy my s3 that way I should of cause I was really worried to drop it or scratch it so I always had a screen protector and a case so of course it made my display look different as well as the phone .
Sent from my Nexus 4 using xda app-developers app

Unfortunate Event
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(

Razius said:
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(
Click to expand...
Click to collapse
What insurance do you have ?
Sent from my Nexus 4 using xda app-developers app

I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
Sent from my Nexus 4 using xda app-developers app

3dupunk said:
I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app

Found some info... thanks everyone ..
Sent from my Nexus 4 using xda app-developers app

I over protect my investment as well

g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Got mine from Google but I also have T-Mobile insurance
Sent from my Nexus 4 using xda premium

simonb255 said:
Got mine from Google but I also have T-Mobile insurance
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
Sent from my Nexus 4 using xda app-developers app

hufqnjhu said:
I over protect my investment as well
Click to expand...
Click to collapse
What insurance do you have?
Sent from my Nexus 4 using xda app-developers app

g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Google
Sent from my Nexus 4 using xda app-developers app
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
g2uzer said:
Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
They must have changed their policy because I got insurance on my phone and I bought it through Google. Also, I was never told that it was an extended warranty nor was it even brought up in our conversation.
Sent from my Nexus 4 using xda app-developers app

Let me tell a tale regarding the insurance... I bought the insurance on my last phone, a Vibrant, and will never, ever buy it again.
About 6 months into having my Vibrant, I get a text one day saying something to the effect of: "please return the damaged hardware in order to avoid charges on your phone bill." I call T-mobile and tell them about the text, they say they don't know about the text (turns out they were correct - Asurion sends out the texts), and assure me that it was probably a mistake and that should be the end of it. Two months later, I open up my T-mobile bill and there are TWO charges for 275.00 a piece. This begins a nightmare of epic proportions. Some low life scum had somehow gotten my insurance info and had managed to file two claims on my insurance and had in essence purchased 2 Vibrants for 125 bucks a piece. After literally HOURS on the phone with both T-mobile and Asurion, I finally managed to get the charges wiped and things cleared up, but not before T-mobile threatened to send the outstanding charges to creditors. I thought the story was over - I even used the insurance to replace my Vibrant that had fallen on the pavement and shattered the screen.
Then, about 6 months later, it happened again. And not just once, but FOUR times. I begged and pleaded with Asurion to set some sort of alert on my account so that any new claims would be verified with me (btw it is incredibly easy to make a false claim against the insurance with basic account information. The kicker is that you can have the replacement phone shipped to ANY address simply by using the online claim form) after the first of the four false claims. They said there was nothing they could do. With each new claim, I had to spend hours on the phone. This was made doubly frustrating by the fact that I had indeed made the only legitimate claim against the insurance. Because T-mobile and Asurion are two completely separate companies, I got minimal cooperation to occur between the two. I will say that T-mobile was always patient and understanding throughout, but I think that had largely to do with the fact that I have been a Powertel/T-mobile customer since the mid-90s.
By the time I actually used the insurance, I was only saving 100 bucks off what a Vibrant would have cost me on Craigslist. I would have gladly paid 100 bucks to make all that trouble and frustration go away. Never again.

Anyone buy their 4 from best buy?

Ok so had the HTC one...nice phone but some things bothered me....I returned It am I'm planning on getting the 4...I'm a little concerned on how much I'm hearing the 4 is laggy...I loved my 3 so I hope it won't disappoint...anyways in case it does, does best buy charge a return fee like att does?...Im still really not sure what to go with in the end so I'd like to play around with the 4 a while...plus I know it's probably not worth it but depending on price best buys mobile insurance seems a bit nicer then the att one....
Sent from my HTC One X using xda app-developers app

lunercrab said:
Ok so had the HTC one...nice phone but some things bothered me....I returned It am I'm planning on getting the 4...I'm a little concerned on how much I'm hearing the 4 is laggy...I loved my 3 so I hope it won't disappoint...anyways in case it does, does best buy charge a return fee like att does?...Im still really not sure what to go with in the end so I'd like to play around with the 4 a while...plus I know it's probably not worth it but depending on price best buys mobile insurance seems a bit nicer then the att one....
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
No, Best Buy does not have a restocking fee. You can return/exchange within 15 days for a different phone if you don't like the S4

Apoyyo said:
No, Best Buy does not have a restocking fee. You can return/exchange within 15 days for a different phone if you don't like the S4
Click to expand...
Click to collapse
Sweet maybe I'll go there...only thing is not due for upgrade til may 8th...can get early upgrade on may 1st from att...wonder if I can do the same from bb
Sent from my HTC One X using xda app-developers app

lunercrab said:
Sweet maybe I'll go there...only thing is not due for upgrade til may 8th...can get early upgrade on may 1st from att...wonder if I can do the same from bb
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
You can, all you need to do is have them call AT&T and they can do it over the phone.