I have a Vibrant that was not purchased from T-mobile . It was brand new in the box. The phone is now having issues , (not from rooting etc...). Anyone have any luck getting a warranty exchange or do they look up your purchase records. T-mobile knows that I use the Vibrant.
Thanks
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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crazy25000 said:
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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I bought it from a third party not T-mobile , there will be no record.
ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I see no reason why you simply cannot call T-Mobile and ask. The phone's factory warranty should be honored providing you can show proof of purchase, and that whomever you bought it from purchased it legitimately. Even though the factory warranty is covered by Samsung, T-Mobile is the go-to for warranty issues within the first year. They will have records of the initial purchase.
I bought my old cliq off of craigslist and tmobile replaced it twice. Try calling them, it cant hurt.
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Hey if that doesnt work call samsung. I did and they replaced and fix my phone twice with no problem. About a week turn around.
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ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I bought my from Ebay and exchanged my no question asked. Just give a try first.
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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mr2t32 said:
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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I agree. You should definitely call and say it's your phone.
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I bought mine off cl and when I called I asked for tech support my replacement will be here fri it has been back ordered for 2 weeks
I bought mine from Amazon it was subsidized by Tmo and I have gotten a warranty replacement.
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If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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Ok Great . Thanks for all the reply's. Calling them now...
will update post
jphilpot said:
If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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I never had a warranty the phone comes with a one year warranty I thought
nomadrider123 said:
I never had a warranty the phone comes with a one year warranty I thought
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The phone has a 30 day in-store exchange policy (Radioshack)
And a 1 year Samsung Warrant
Just tried T-mobile , no Joy.. The rep couldn't find a phone on the account so no warranty replacement. Guess I will try Samsung tomorrow
I too have done it when I had tmobile acouple of months back. Once you have used the phone on your account it registers on the network so you will not have amy problems doing it.
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Have you used the phone at all on your account?
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mikel719 said:
Have you used the phone at all on your account?
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yes for a week
They should have record of it being used on the account then. Call tech support and have them go through the trouble shooting steps and if it fails to fix tour problem they should then issue you a warranty replacement.
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Related
What if I didn't get the best buy protection and I don't have a T-Mobile either.....how do I exchange my phone after the 30 days or once u lose receipt... like do I call T-Mobile or go back to Best Buy..
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ElMeR09 said:
What if I didn't get the best buy protection and I don't have a T-Mobile either.....how do I exchange my phone after the 30 days or once u lose receipt... like do I call T-Mobile or go back to Best Buy..
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gotta deal with BBY and their BS
+10 characters
What if it's after the 30 days
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ElMeR09 said:
What if it's after the 30 days
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Tmobile doesnt even sell the device, so anything you wanna do about an exchange or return gotta do it with best buy, but if it is a defect you can call samsung
After 30 days you're out of the return/exchange period unless you are a premiere member, you have 45 days. So you would have to deal with Samsung unless you have insurance with whomever you got it with.
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with samsung, a repair can last anywhere from 7-14 business days says the rep lady.
I don't know about you guys but on the receipt when I bought mine, it says that all gift purchases have an extended return/extended policy until January 31st... hope it works for this.
I know but u know how fones have aa one yr warranty... lets say down the year like
In the summer something goes wrong ... so its Samsung I should call.??? Like I know T-Mobile when a phones starting to mess up they troubleshoot it and send another one...who or where would I have to do this after my 30 days...sorry if I'm not that clear on it
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Register the phone with Samsung: http://www.samsung.com/us/support/account/regist
Then you wait until there's actually a problem before you start worrying.
I got my epic before the nexus s 4g came out so I just looked up here one day and bam. There of was perfect directions on how to root and do everything. Everyone has been so helpful especially the ACS team. If you wanna know how to get a free nexus through sprint pm me and ill tell ya how I did it. PS. Hope you get gingerbread soon.
All I can say is thanx this workefd in like 15 mins
Imma try tonite. When y'all called, did you mention the nexus by name, or just tiptoe around until they offered it?
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All I did was I called Sprint *****ed about the epic and said that I wanna get on a new phone the lady said that's OK and she gave me a few to choose from and the nexus s 4g was one. I am using it right now rooted and all ****s amazing.
That's what I did sorry I can't respond to all to everyone I did not exspect to get over 200 inbox messages. Hahahaha. I did have 3 people that it worked for already
Was the photon n option?
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nom303 said:
Was the photon n option?
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No nexus evo shift and some other ****y phone
What's the secret here??? Call and ***** about the phone being a pile.
Did u had to return the epic?
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Why not just post how this is accomplished??
Hypnotic2010 said:
Why not just post how this is accomplished??
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Did u even read all the post?? Seriously????
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lol i guess its a secret
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
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lepapirriky said:
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
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OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
Here's the Secret,
1. Sign up for TEP
2. Use the phone for two calls
3. Brick your phone on purpose by erasing the bootloader
4. send it in for TEP and request a Nexus S
lynyrd65 said:
OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
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Click to collapse
Like you never done anything shady and unethical
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Hypnotic2010 said:
Why not just post how this is accomplished??
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He wants the attention
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
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austin420 said:
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
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Got the same answer, I'm wondering if the op been thru repair center before and that's why they gave the ns4g but oh well..I'm still thinking if I wanna go thru all this trouble :S
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Im sure it wasnt as easy as it sounded , any phone company giving you a free phone there will be a catch to it ..ohh well at least some ppl got their nexus 4g
well im already on my second replacement epic. so im gonna try and hopefully have some success ... eeeeek
I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
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I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.
nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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should be
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j0e_ahm said:
Also would it be free for a warrenty exchange?
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Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.
They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
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Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Lol too funny!!!
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Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
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i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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If you got the bill. Sure.
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No, warranty is non-transferable in normal circumstances. Call Google for clarification, though
It was purchased from a T-Mobile store if that matters
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EddyOS said:
No, warranty is non-transferable in normal circumstances
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Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
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Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it
I live in the us. Any way to check online?
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twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.
Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960
If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
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persheshhater said:
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lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
persheshhater said:
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I would guess technically they could block any IMEI number they wanted. Sort of like MAC filtering on a network.
username8611 said:
lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
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Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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Yes the phone can be blacklisted. Tmo and Att are suppose to have a database so phones , with Verizon and. Sprint joining the database later this year
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I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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Yes but i was expecting this to be about the illegal LTE usage.
jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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That is a good idea actually.
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Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
persheshhater said:
Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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Definitely. Swappa and eBay are also good sources. Just make sure to use a bit of good logic and common sense and there shouldn't be a problem with either. Hell, I bought my mint N4 off swappa, got it in 2 days, and it was as mint as mint gets. Same goes for when i bought my galaxy nexus, except that was on ebay.
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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illgodson said:
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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It goes for $280 brwnd new nexus 16gb on CL. Playstore costs 399.
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dEris said:
Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
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What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
y2k1ltd said:
any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
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Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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dark_sat said:
What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
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The seller sold me a working phone, few days later reported it stolen. So he profited off me and also got a new N4 for a small deductible.
[LG NEXUS⁴] [CARBON] [MATR1X]
illgodson said:
Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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They killit immediately once insurance reports to them that your phone was declared lost. Law.
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persheshhater said:
They killit immediately once insurance reports to them that your phone was declared lost. Law.
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Yeah with a police report. That's law here in PA at least. I assure you of that, had a phone stolen out of my business last year, called T-Mobile...wouldn't even replace it on my insurance without a police report.
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jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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A receipt and signature will not stop someone from reporting the phone stolen and getting it blacklisted.
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