I have scroll down questions and answers for a while and I didn't see this question yet ,sorry if has been post before but I was wondering what insurance most of you got ?
pros and cons ?
BTW I'm on T-Mobile ,(not sure if it makes a difference)
I know most new phones are fragile not just the N4 so Im really thinking of getting insurance for this phone..
Thanks a lot
Sent from my Nexus 4 using xda app-developers app
I don't get any. I never drop my phone and I'm responsible so it doesn't get left at bars or restaurants.
If you're doing something where your phone has a chance of getting damaged like working out, running, playing basketball, etc., just leave it at home.
Sent from my iPad 4
Trust me , I over protect my investment as well , just got rid of my gs3 that I paid full retail price since the release date and it didn't have not one scratch NO where on the phone ,never dropped and clean it at least once a week ,but accidents do happen and to be honest I didn't really enjoy my s3 that way I should of cause I was really worried to drop it or scratch it so I always had a screen protector and a case so of course it made my display look different as well as the phone .
Sent from my Nexus 4 using xda app-developers app
Unfortunate Event
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(
Razius said:
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(
Click to expand...
Click to collapse
What insurance do you have ?
Sent from my Nexus 4 using xda app-developers app
I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
Sent from my Nexus 4 using xda app-developers app
3dupunk said:
I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app
Found some info... thanks everyone ..
Sent from my Nexus 4 using xda app-developers app
I over protect my investment as well
g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Got mine from Google but I also have T-Mobile insurance
Sent from my Nexus 4 using xda premium
simonb255 said:
Got mine from Google but I also have T-Mobile insurance
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
Sent from my Nexus 4 using xda app-developers app
hufqnjhu said:
I over protect my investment as well
Click to expand...
Click to collapse
What insurance do you have?
Sent from my Nexus 4 using xda app-developers app
g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Google
Sent from my Nexus 4 using xda app-developers app
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
g2uzer said:
Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
They must have changed their policy because I got insurance on my phone and I bought it through Google. Also, I was never told that it was an extended warranty nor was it even brought up in our conversation.
Sent from my Nexus 4 using xda app-developers app
Let me tell a tale regarding the insurance... I bought the insurance on my last phone, a Vibrant, and will never, ever buy it again.
About 6 months into having my Vibrant, I get a text one day saying something to the effect of: "please return the damaged hardware in order to avoid charges on your phone bill." I call T-mobile and tell them about the text, they say they don't know about the text (turns out they were correct - Asurion sends out the texts), and assure me that it was probably a mistake and that should be the end of it. Two months later, I open up my T-mobile bill and there are TWO charges for 275.00 a piece. This begins a nightmare of epic proportions. Some low life scum had somehow gotten my insurance info and had managed to file two claims on my insurance and had in essence purchased 2 Vibrants for 125 bucks a piece. After literally HOURS on the phone with both T-mobile and Asurion, I finally managed to get the charges wiped and things cleared up, but not before T-mobile threatened to send the outstanding charges to creditors. I thought the story was over - I even used the insurance to replace my Vibrant that had fallen on the pavement and shattered the screen.
Then, about 6 months later, it happened again. And not just once, but FOUR times. I begged and pleaded with Asurion to set some sort of alert on my account so that any new claims would be verified with me (btw it is incredibly easy to make a false claim against the insurance with basic account information. The kicker is that you can have the replacement phone shipped to ANY address simply by using the online claim form) after the first of the four false claims. They said there was nothing they could do. With each new claim, I had to spend hours on the phone. This was made doubly frustrating by the fact that I had indeed made the only legitimate claim against the insurance. Because T-mobile and Asurion are two completely separate companies, I got minimal cooperation to occur between the two. I will say that T-mobile was always patient and understanding throughout, but I think that had largely to do with the fact that I have been a Powertel/T-mobile customer since the mid-90s.
By the time I actually used the insurance, I was only saving 100 bucks off what a Vibrant would have cost me on Craigslist. I would have gladly paid 100 bucks to make all that trouble and frustration go away. Never again.
Related
You guys know how much Sprint replacing our Epic4Gs for w/ insurance these days? $100?
Also, you think they'd let me switch phones instead? I'm trying to wait out thus galaxy S3 but my severely cracked screen is bothering me.
Sent from my SPH-D700 using XDA
Yep replacement will be 100
And its a maybe depending on your rep... but most likely no.
Sent from my SPH-D710 using Tapatalk
Gotta love bestbuy. Free replacements all day.
Sent from my SPH-D700 using xda premium
I dont get how you end out paying that much. Ive only had to pay $35 for a replacement and i didnt have a warranty or anything.
Sent from my Galaxy Tab 10.1
|| Acer || said:
I dont get how you end out paying that much. Ive only had to pay $35 for a replacement and i didnt have a warranty or anything.
Sent from my Galaxy Tab 10.1
Click to expand...
Click to collapse
OP has a cracked screen - that and water damage takes deductible to $100 with asurion. If the phone (ie a replacement) is still under its 1 year warranty, and doesn't have one of the above 2 issues then Asurion will swap it for free.
My space bar is split down the middle (still works just annoying), my battery won't hold a charge, every now and then while charging several battery widgets showed the batter charged but loosing power, one of those 3 triangle things (where the battery is, the part that touches the gold squares on the batter) is bent.
Will I have to pay $100 or can I get a new epic free? I had this phone since February 2011 (or 2010 I forget but it was the february after the phone came out)
Sent from my SPH-D700 using Tapatalk
Take a pick and press in on one of the ext antenna port. This will kill you signal and they will say hardware and replace it for $35. If you have water or broken screen, no luckat all. Simple.
Sent from my SPH-P100
XtaC318 said:
Gotta love bestbuy. Free replacements all day.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
They wouldn't replace mine when I lost it. Signed up for Sprint insurance and now it's only $100.
Its a waste of a $100. Hopefully the Nexus comes out at a good price.
Quicksand Jesus said:
They wouldn't replace mine when I lost it. Signed up for Sprint insurance and now it's only $100.
Click to expand...
Click to collapse
They don't replace lost phones that's why we never used bestbuy
Sent from my SPH-D700 using xda premium
Fire n mage said:
They don't replace lost phones that's why we never used bestbuy
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Or that's why you be responsible and don't misplace your phone.
Sent from my SPH-D700 using xda premium
Just dropped my phone and cracked the screen. Should I file for a replacement or get one off of eBay?
younggangsta_s said:
Just dropped my phone and cracked the screen. Should I file for a replacement or get one off of eBay?
Click to expand...
Click to collapse
Almost the same money in all ways. If you didnt brake the screen and just the glass, youll prob break it trying to replace it. Also it wont feed the same after you get it that far apart. I would say Ebay and switch the board out. Insurance if you got it. Like I said tho, about the same money. Global Direct is the best place for parts. A few bucks higher than ebay but 100% genuine and will have the adhesive made for it. PM me if you need a price, they hide them.
Sent from my SPH-P100 using Tapatalk 2
Alright well I had these opening on the side of my epic form dropping it so much and one day I had it in the bathroom while the shower was running and I think the steam killed the screen. it slowly "Faded to black" literally it took like two days lol. It's been two weeks and Im finally calling it quits and getting a new one. Im considering sending it out if anyone wants to play with it, if you fix it I may be able to buy it from you at a reasonable price. But my main question is, does anyone want it?
stop!
Just wannna make sure you know how assurion works:
1. report a phone as broken
-required to send in device
-100 dollar deductible
2. report devices as lost
-phone blacklisted from all further sprint services, bad esn
-100 dollar deductible
3. report device as stolen
-require police report
-100 dollar deductible
-black listed esn.
I have a screen laying around. I'll totally grab it from you and fix it. PM me if your serious buddy.
Sent from my SPH-D700 using XDA
Fire n mage said:
Alright well I had these opening on the side of my epic form dropping it so much and one day I had it in the bathroom while the shower was running and I think the steam killed the screen. it slowly "Faded to black" literally it took like two days lol. It's been two weeks and Im finally calling it quits and getting a new one via asurion. Im considering sending it out if anyone wants to play with it, if you fix it I may be able to buy it from you at a reasonable price. But my main question is, does anyone want it?
Click to expand...
Click to collapse
I have one of these too. But I don't have insurance since the phone isn't worth the deductible. Just bought another. And it was cool watching it fade.
Sent from my SPH-D700 using Tapatalk 2
b16flybye said:
I have a screen laying around. I'll totally grab it from you and fix it. PM me if your serious buddy.
Sent from my SPH-D700 using XDA
Click to expand...
Click to collapse
Eh I think I toasted it now, don't dip your phone in 91% rubbing alcohol? Lol I figured I'd try it since I was getting a new phone anyways. Now theres a blotch of rainbow in the middle lmao. Thanks for the offer though.
I replaced basically my whole phone for 48 bux.
http://www.ebay.com/itm/230779485447
And, new screens can be had for $37.50.
http://www.ebay.com/itm/300695619788
On another note, I would love to take the phone, i'll even pay shipping!
Kitteh298 said:
I replaced basically my whole phone for 48 bux.
http://www.ebay.com/itm/230779485447
And, new screens can be had for $37.50.
http://www.ebay.com/itm/300695619788
On another note, I would love to take the phone, i'll even pay shipping!
Click to expand...
Click to collapse
Nice job hahaha, and thanks for the links, I think ill give it up though, but I do warn you, I think it is toasted. The phone does still power up and I know it functions fully, but the screen is black, and there's a blotch of rainbow now (in the light) from a "alcohol bath"
Sent from my SPH-D700 using xda premium
Fire n mage said:
Nice job hahaha, and thanks for the links, I think ill give it up though, but I do warn you, I think it is toasted. The phone does still power up and I know it functions fully, but the screen is black, and there's a blotch of rainbow now (in the light) from a "alcohol bath"
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Well I could so use it for the glass mines spider webbed and wouldn't mind taking if you want to help a brother out
Sent from my SPH-D700 using Tapatalk 2
rulyskull said:
Well I could so use it for the glass mines spider webbed and wouldn't mind taking if you want to help a brother out
Sent from my SPH-D700 using Tapatalk 2
Click to expand...
Click to collapse
I could do that, there's not any noticable blemishes on it. If you honestly need it I think that takes priority over just having it. No offense Kitteh .
Sent from my SPH-D700 using xda premium
You can't replace just the glass bro... but if you want it, You can has. I have a epic with a shattered screen. I figured the main board out of this one would be good. I would love to have it
Sent from my Samsung Epic using Tapatalk 2
Kitteh298 said:
You can't replace just the glass bro... but if you want it, You can has. I have a epic with a shattered screen. I figured the main board out of this one would be good. I would love to have it
Sent from my Samsung Epic using Tapatalk 2
Click to expand...
Click to collapse
Crap that's right I did remember reading that the touch screen and screen its self is almost impossible to get apart, so if kitteh wants he he can't have it I don't mind
Sent from my SPH-D700 using Tapatalk 2
Well then, how do you want to do this? I could PayPal you some cash to ship.
Hmm, paypal sounds good, I have to setup my own account I've been meaning to lol I'm only 17 so I haven't needed one ill let you know when I got it all setup
Sent from my SPH-D700 using xda premium
Sounds good, I just turned 17, 8 days ago.
Sent from my Samsung Epic using Tapatalk 2
Kitteh298 said:
Sounds good, I just turned 17, 8 days ago.
Sent from my Samsung Epic using Tapatalk 2
Click to expand...
Click to collapse
Its a present then and pft 17 year old I'm turning 16 next week
Sent from my SPH-D700 using Tapatalk 2
Lol thanks. Are you about ready over there?
Sent from my Samsung Epic using Tapatalk 2
Complete Touchscreen and Keyboard Replacements
Alright people, here's the deal. If there's anyone out there with Sprint Samsung Epic 4G/D700s with LCDs which are defective, please PM me as I have the means as well as tools to replace them so you don't have to fork out $100 over to Asurion only to receive a reconditioned device back.
wireless.praying.mantis said:
Alright people, here's the deal. If there's anyone out there with Sprint Samsung Epic 4G/D700s with LCDs which are defective, please PM me as I have the means as well as tools to replace them so you don't have to fork out $100 over to Asurion only to receive a reconditioned device back.
Click to expand...
Click to collapse
A little late now XD but ill be sure to remember you in the future sir haha,
Alright Kitteh, I got my paypal set up, now I just gotta get the package ready n she how much shipping is, so just pm me your address and info when you're ready I suppose
Sent from my SPH-D700 using xda premium
I sent you a pm :3
Sweet, I can't send till Tuesday but ill make sure I have it ready haha
Sent from my SPH-D700 using xda premium
OK so I bought my nexus 7 thru staples yesterday. I usually don't buy store warranties but they suckered me into getting a 1yr warranty with accidental coverage for 40 bucks. He said as long as I don't activate it I can return it. Now I can say my nexus seems fine. No screen lifts or dead spots so I think I lucked out there. I'm just wondering if that warranty is worth holding onto. Will these notorious issues pop up later in ownership? I mean honestly its a piece of mind for like less then 3 bucks a month I guess.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
lunercrab said:
OK so I bought my nexus 7 thru staples yesterday. I usually don't buy store warranties but they suckered me into getting a 1yr warranty with accidental coverage for 40 bucks. He said as long as I don't activate it I can return it. Now I can say my nexus seems fine. No screen lifts or dead spots so I think I lucked out there. I'm just wondering if that warranty is worth holding onto. Will these notorious issues pop up later in ownership? I mean honestly its a piece of mind for like less then 3 bucks a month I guess.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
No one knows. This is googles first tablet and I believed they rushed Asus to produce this in 4 months. Only time will tell.
Sent from my SPH-D710 using XDA
Should have went with a Square trade warranty. They are doing a special right now where you can get 2 years accidental coverage for $40
http://www.squaretrade.com/nexus7?ccode=bs_war_vc_040
Sent from my Nexus 7 using xda app-developers app
hawleyncsu said:
Should have went with a Square trade warranty. They are doing a special right now where you can get 2 years accidental coverage for $40
http://www.squaretrade.com/nexus7?ccode=bs_war_vc_040
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Sweet didn't even think of them. Looks like ill go with that instead since both warranties have no deductible.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
best buy has none any more, here in Va Beach, I JUST found that out when my wife got home from taking my oldest to Best buy with his broken Epic, the forced an upgrade on him so now my wife has a Iphone ( ewwww) and my oldest son has her old HTC evo 3D, but the store manager said they told my wife that the Epic is no longer made and if I break mine I get a free upgrade, only problem in the only Samsung is the SII, other than that its a keyocreia, or a LG optimus, and another phone that I have never heard of So I guess when I do finally decide to upgrade I will have to leave the Epic for dead
Orrrrrrr...be careful and take care of it. I have my original still gotten 2 weeks after release.
Sent from my PantechP4100 using xda premium
6 words:
Otterbox Commuter Case
Zagg Invisible Shield
Sent from my SPH-D700 using xda premium
amateurhack said:
6 words:
Otterbox Commuter Case
Zagg Invisible Shield
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
+1
Not quite my old yellow Nextel i580, but not too shabby.
Sent from my SPH-D700 using Tapatalk 2
Best buy also offers you the full retail value towards the purchase of another phone. So whatever it was at the time of purchase for you it may be $500 towards a new phone off contract.
Even without a case, it's still somewhat of a tank. I dropped mine at least 5 times and it's fine. And before me my dad had it while putting up billboards.
Sent from my SPH-D700 using Tapatalk 2
jeffreyjicha said:
Even without a case, it's still somewhat of a tank. I dropped mine at least 5 times and it's fine. And before me my dad had it while putting up billboards.
Sent from my SPH-D700 using Tapatalk 2
Click to expand...
Click to collapse
+1! I've dropped mine numerous times, once even into the snow (screwed up the charging port for a couple of days) and this phone just keeps going.
Kinda disappointed, I'd love to have a free upgrade... oh well.
Mine hit Walmart's hard floor 3 times in 2 years. Battery one way, cover another...and hardly a scuff on it.
Sent from my PantechP4100 using xda premium
kennyglass123 said:
Mine hit Walmart's hard floor 3 times in 2 years. Battery one way, cover another...and hardly a scuff on it.
Sent from my PantechP4100 using xda premium
Click to expand...
Click to collapse
I've estimated I've dropped my phone on hard floor/concrete about 25 times, no joke, had some clumsy moments, but my baby is still going.
Sent from my SPH-D700 using Tapatalk 2
I got my Zagg invisible shield professionally installed right after I got my epic, and put it in the commuter case right after. A couple weeks ago, I had the invisible shield replaced under the lifetime warranty after a knife in my pocket had gouged it. When I took the case and screen protector off, my epic looked brand new. The only part that is worn at all is the keyboard, and it is _very_ worn. =)
Sent from my SPH-D700 using xda premium
Lol upgrade to a photon q.
Sent from my SPH-D700 using xda app-developers app
InfDaMarvel said:
Lol upgrade to a photon q.
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
I thought that was technically a downgrade in some aspects, lol
Sent from my SPH-D700 using xda app-developers app
Best KB phone out and on Sprint. Its just not the best phone. But in reality it'll perform great.
Sent from my Galaxy Nexus using xda app-developers app
InfDaMarvel said:
Lol upgrade to a photon q.
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
It may have its shortcomings and limitations compared to other phones currently available, but the photon q runs circles around the Epic.
I love my epic, and I love cm9, and I'm not jumping ship yet, but come on.
Sorry, it's just the facts of the matter. Newer faster technology, better screen, and I really prefer the photon q's keyboard. 'Nuff said.
Sent from my SPH-D700 using xda premium
I drop my phone everyday...hell yesterday I was pissed cuz my phone fell into the train tracks and it was still playing the episode I was watching lol....I concede to samsungs build quality..my iPod shattered from one 4 foot drop.
I've had my phone since October of 2010 BTW...never put a case on it or screen protector.
Sent from my SPH-D700 using xda app-developers app
oddly i just dropped my phone from a height of about 6 inches. now its like a ferrari running on one cylinder. ive dropped the damn thing all the time and it decides its had enough i guess. ive been waiting on boot animation for over fifteen minutes after odin. its chugging along at about 2 fps.
---------- Post added at 05:03 PM ---------- Previous post was at 04:50 PM ----------
eh. I was wrong. i rebooted and its fine again... ive only been able to kill the epic twice. once from mass amounts of vomit. once from the drunk girl.
I wish every time my car acted up I could just shut it off and restart it to make it work right.
kennyglass123 said:
Best buy also offers you the full retail value towards the purchase of another phone. So whatever it was at the time of purchase for you it may be $500 towards a new phone off contract.
Click to expand...
Click to collapse
Wait wut please clarify...I upgraded from my Hero on october 6 of 2010 at bestbuy, but I signed a 2 year contract (I believe it was $250 at the time lol) so if I were to stick with best buy and upgrade again, they will deduct the epics full retail value from back when I got it from an unlocked phone? I still hve the original receipt and upgrade papers/contract..
Sent from my SPH-D700 using xda app-developers app
A_Flying_Fox said:
Wait wut please clarify...I upgraded from my Hero on october 6 of 2010 at bestbuy, but I signed a 2 year contract (I believe it was $250 at the time lol) so if I were to stick with best buy and upgrade again, they will deduct the epics full retail value from back when I got it from an unlocked phone? I still hve the original receipt and upgrade papers/contract..
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
I am talking about Black Tie insurance. If you have it and your phone breaks and is no longer available, then they give you the retail credit towards a new phonesnfull retail value.
Sent from my PantechP4100 using xda premium
You can occasionally find good phones on cowboom.com. I got into the Samsung Epic because I found it on CraigsList and the ESN wasn't bad -- but it was locked to someone else's account (gr!). Had to port it to cricket, since it was basically stolen.
Talked to a few of the cricket flasher people -- and they said you can find GOOD phones on cowboom. So, I searched Cowboom and got another Epic. The trick to getting a good one (mine said it was covered in scratches -- it was pretty much brand new) is to look for one that has nearly everything included with it as far as accessories. Mine showed as a poor quality, but it was flawless.
Search fairly often and you should be able to find one. Like the others said, get a case and a screen protector. I use a Seidio Active and love it.
Is RMA like swapping out a faulty device for a new one through Google? How does it work? If my screen just one day doesn't turn on after having the phone for 6 months will they replace it for free? Do they send you a new device then you send your faulty one back? Or vice versa?
Sent from my Nexus 4 using xda app-developers app
Use the search bar.
Sent from my Nexus 4 using Tapatalk 2
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
N10AP said:
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
Click to expand...
Click to collapse
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app
hegemytouch said:
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
No problem mate
EDIT: I should add that they will allocate the full cost of the handset until they receive the old one back. Then they will release that "hold" on that amount within 14 days (In reality they have released the hold on all three of my RMA devices before they even received the device back)
If you have got a cracked back for example, they will still exchange it, but they will bill you the cost of the smashed glass back.
Little chips and scratches they are not bothered about as the phones go to be refurbed, so as long as the back and front are "unsmashed" you will get all your money no sweat.
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Doubt it.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 11:01 AM ---------- Previous post was at 10:59 AM ----------
RussianCode said:
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
Click to expand...
Click to collapse
There are a lot of elitists here but way more helpful folks. Luck of the draw really.
Sent from my Nexus 4 using Tapatalk 2
myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
Vanhoud said:
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
Click to expand...
Click to collapse
You just called them for a "replacement'? I mean without the phone having any problem/issue?
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
+100
filthykid said:
You just called them for a "replacement'? I mean without the phone having any problem/issue?
+100
Click to expand...
Click to collapse
No, my USB port was acting faulty on the one I have now.
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
filthykid said:
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
Click to expand...
Click to collapse
The 15 day policy is for a refund. Then a 1yr replacement policy.
Sent from my Nexus 4 using xda premium
Yeah 1 year Warranty is standard on almost every electronic device
Sent from my Nexus 4 using Tapatalk 4 Beta
Vanhoud said:
Yeah 1 year Warranty is standard on almost every electronic device
Sent from my Nexus 4 using Tapatalk 4 Beta
Click to expand...
Click to collapse
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
Sent from my Nexus 4 using xda app-developers app
aanonymoushuman said:
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
True I thought I was going to get a refurb but I guess not, I'm not complaining lol
Sent from my Nexus 4 using Tapatalk 4 Beta
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
Sent from my Nexus 4 using xda app-developers app
aanonymoushuman said:
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Call them up for a replacement, they are really good
Help with rma
i have a set i need to rma casue of sound issues and the button
but i dont live in the states, google says needs soemone in the states i need to send to this phoen and they will do the return to the persona dn then i can get it..