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Can I RMA my nexus i got from Craigslist

i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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If you got the bill. Sure.
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No, warranty is non-transferable in normal circumstances. Call Google for clarification, though

It was purchased from a T-Mobile store if that matters
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EddyOS said:
No, warranty is non-transferable in normal circumstances
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Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
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Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it

I live in the us. Any way to check online?
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twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.

Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...

Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960

If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
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N4 ownership transfer....

So I received my nexus 4 about a week ago, and have been loving it ever since. Just the other day (I believe it was Thursday) I wake up and check my phone, and notice a dead pixel! So later that day I call Google inquiring about a RMA, but since I bought the device off of Swappa and was not the original owner, I could not get the RMA. I contacted the seller of my phone and he called Google, the lady on the phone/email told him that a "specialist" was working on my case, and this was two days ago. So basically what I'm asking, has anyone gone through something similar? Any ETA on when this specialist's work will be done?
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It happened to me with a nexus 10 I got it from Craigslist but all they ask me was for the Original email that unit was bought it took like a week to get the replacement but they will put a hold on your Google wallet when they receive the device they release the founds sorry but English is not my language I hope it helps
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Alright , I called Google again and they didn't know anything of it, is there anyway I can transfer ownership without involving the seller?
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Be patient mine took like 3 weeks but it was my fault since I didn't call them for a week after they ignored me.they require some info about the original owner they asked for name email and order number the eBay seller I bought from was cool to give me the info. They contacted him I think to make sure if he OK with the transfer. Even if Google deny u RMA lg should cover you
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Who do I contact to do this as I'd like to change my ownership too
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FraserCarter said:
Who do I contact to do this as I'd like to change my ownership too
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You have to call Googles RMA number and they will redirect you to the RMA specialtists who will then contact you through email for the necessary info and then they'll send you a link to buy the RMA. The whole process to change ownership and buy the RMA took one day and the RMA shipped the next morning, overall it was a surprisingly smooth process.
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The guy that sold me a nexus ignored all my communications. Google will not do anything to help you in this situation. They only transfer ownership of you have the original purchasers info.
I ended up sending it to LG for repair and had to go out and buy a GS3 as a temporary phone in the mean time. (~2 weeks to get your phone back from LG )
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[Canada] Where to send broken screen N4?

My Nexus 4 took a nose dive today when grabbing it from my pocket, never thought I'd be making this thread.
But does anyone know where to send the device? LG USA doesn't support our phone (since I'm in Canada) and LG Canada dont have repair centers.
Google Play Store told me to contact LG. I have no clue where to send this device!!! I'm currently trying to get a refund or repair cost covered by my Visa Card.

LG Electronics Canada
20 Norelco Drive
Toronto m9l 2x6
(647) 253-6300
Canada
This is if you haven't already called, of course.
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rickytenzer said:
LG Electronics Canada
20 Norelco Drive
Toronto m9l 2x6
(647) 253-6300
Canada
This is if you haven't already called, of course.
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Any luck with this? I'm in a similar situation
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Nexus 4 Screen Fixed CANADA (Solved, kinda)
Deleted

I went through this process recently. I called LG Canada and they directed me to 2 authorized service centres:
All Tech Neek
320 Brunel Rd, Miss
905-629-9321
Futuretel Service Centre
570 Alden Rd
905-415-2388
I went with FutureTel and they charged me $150+tax (~$170) to replace the glass and digitizer. I sent it to them via Canada Post (with tracking) and they sent it back via Purolator. It took about a week to provide me with an estimate, and another week to fix and return the device.
Hope that helps others who have to get this fixed in Canada!

Can the t-mobile nexus 4 get blacklisted?

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persheshhater said:
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lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong

persheshhater said:
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I would guess technically they could block any IMEI number they wanted. Sort of like MAC filtering on a network.

username8611 said:
lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
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Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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Yes the phone can be blacklisted. Tmo and Att are suppose to have a database so phones , with Verizon and. Sprint joining the database later this year
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I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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Yes but i was expecting this to be about the illegal LTE usage.

jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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That is a good idea actually.
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Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]

persheshhater said:
Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
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How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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Definitely. Swappa and eBay are also good sources. Just make sure to use a bit of good logic and common sense and there shouldn't be a problem with either. Hell, I bought my mint N4 off swappa, got it in 2 days, and it was as mint as mint gets. Same goes for when i bought my galaxy nexus, except that was on ebay.

I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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illgodson said:
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
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any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.

zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
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It goes for $280 brwnd new nexus 16gb on CL. Playstore costs 399.
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dEris said:
Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
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What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.

y2k1ltd said:
any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
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Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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dark_sat said:
What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
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The seller sold me a working phone, few days later reported it stolen. So he profited off me and also got a new N4 for a small deductible.
[LG NEXUS⁴] [CARBON] [MATR1X]

illgodson said:
Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
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They killit immediately once insurance reports to them that your phone was declared lost. Law.
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persheshhater said:
They killit immediately once insurance reports to them that your phone was declared lost. Law.
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Yeah with a police report. That's law here in PA at least. I assure you of that, had a phone stolen out of my business last year, called T-Mobile...wouldn't even replace it on my insurance without a police report.
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jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
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A receipt and signature will not stop someone from reporting the phone stolen and getting it blacklisted.
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Replacement device

Has anyone received a replacement device after the 14 days, if so was it a new phone. My phone started acting up the night of the 14 days. I went to the store that morning and was told the phone would be mailed as a like new device due to the warranty and since the phone is only 2 weeks, a new device will be sent out. I know this is not true but wanted to check with you guys.

I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
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bigv5150 said:
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
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It will be delivered today and will post my finding.

So it was a refurbished phone, so I called the store and asked my did they wast my time and theirs bow making if 3 days past the 14 day return policy. They apologized and said they will exchange for a new phone in the store.

No idea what you are saying with all of those autocorrect errors. Yikes. You might want to consider changing to a different keyboard...
But if they are going to replace in store, that is good.
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