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Hey all,
Anyone get a replacement battery from dynapack. They said it was because the old battery was overheating.
Battery Recall
T-mobile sent me not one, but 4 replacement batteries
Blubowtie said:
T-mobile sent me not one, but 4 replacement batteries
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Click to collapse
: O lol nice...
nothing yet for me.
I got one about 2 weeks ago
i got another battery but the battery i already was using is the same one t-mobile sent me
Yep, I got the recall notice sitting here too. I had my Wing back in June of 2007 and I noticed that it would get pretty hot at times. I blamed the Chicago weather of course.
I only received 1 new battery, even though I have a spare Dynapack that T-Mobile also sent me.
got mine yesterday
i was just wondering where you live. I live in Houston, TX and i've yet to recieve mine
No battery for me, I had to buy my own off of ebay because my dynapack overheated so bad it expanded and popped the back cover off. The one I bought was a celxpert.
Does this battery recall apply only to "old" Wing?
I got my wing like 3 weeks ago. Does this mean it has the "replaced" battery?
How to tell if I am affected by this recall or not?
Thanks!
The recall wa for Dynapac units. They are being replaced by Celxpert units. A few bad batches had escaped through the system and they had to recall all of the Dynapacs.
Is there a way to "ask" for this? My friend (and neighbor) received his.. but have yet to see one at my door.
momentarylapseofreason said:
Is there a way to "ask" for this? My friend (and neighbor) received his.. but have yet to see one at my door.
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I'd like to know this too... i've been searching all over and haven't been able to find anything.
I bought mine off ebay with a Dynapack battery so i'm definitely not getting one "automatically", i'd like to know if there is some sort of request form to fill.
Thanks.
momentarylapseofreason said:
Is there a way to "ask" for this? My friend (and neighbor) received his.. but have yet to see one at my door.
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Click to collapse
I read about the recall about 6 weeks ago, so i called and they said they will be sending it out to all T-mobile Wings- and was supposed to expect it end of april.
Last week i called, and they said they have no idea or indication of a recall! There was nothing wrong with the batteries.
then they said that they are only sending it out to "Some" that have the defective battery- so i asked how they know which is defective or not- they said that when people call in and ask or tell them of the defect. So i asked do they want to know of the defect before or after it blows up in my pocket- she said that there was a heating issue in some of the batteries and they dont blow up <which then contradicts her statement of "no recall/no bad batteries">
So eventually i got her to send me one since i got my Wing in Oct and its not holding a good charge at all.
so ask, but be ready to get the run around. im thinking of bloging or brining up this issue of the recall that never was
I've read that people have had many issues such as dust under the screen, phone DOA, etc, while others have had no problems what so ever. I think it would be interesting if we could find a pattern between these problems which appear to be quite common.
If you can, please post where your phone was made in. This information can be found on the sticker on the back of your Nexus One box.
Taiwan...no dust, or any issues with my phone
icon57 said:
Taiwan...no dust, or any issues with my phone
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Same here, Taiwan, no issues at all
taiwan - no dust or issues
HTC is a Taiwanese manufacturer so I would assume all the Nexus One are made in Taiwan.
Taiwan... the lower right corner of my screen wasn't sticking properly when I pulled it out o the box. New one on its way.
Maybe a certain batch/production number on the sticker ?
Was just think the same thing. Perhaps this issue can be isolated to certain serial numbers or something that relates to a certain batch of bad phones.
To be honest the N1 will be my first smartphone. I've been waiting since last year to buy a good modern snapdragon Android phone. Have been so excited after ordering the N1.
Thats until I read about the dust issues. Now I'm dreading opening the box. I'll be on my knees praying!
What even more painful is that my phone was just delivered in the UK today, but I won't actually get it until Monday 24th January. The wait is even more painful.
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
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Click to collapse
I don't think Tmo will be sending you a replacement since you got it through CL. I'd suggest calling up HTC directly and seeing if they can help you.
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
I doubt tmo is going to replace a phone bought from cl, this is a risk you take when buying this way. The hinges on mine do the "auto open/close" thing too but in the month I have had it it has not been an issue. The hinge itself is strong just not spring loaded.... non issue.
Spotty service you can do 1 kof 2 things, 1 temp root and do the manup themed rom I found it more stable or 2 do the ota update I did both and the update is better for service....
Sent from my T-Mobile G2 using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
grex49 said:
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
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I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
I bought a motorola cliq on craigslist 2 months after the person had purchased it. But it still had the 1 year manufacture warranty from first purchase date. I dont know if the border will be an issue but the purchase will not be an issue. They have the record from the IMEI number.
drm916 said:
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
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Get the mytouch. The g2 iz amazing, I loved it. But I think the mytouch iz all around better
Sent from my HTC Glacier using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
ddgarcia05 said:
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
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I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
K
Crey23 said:
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
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Couldn't have said this better, kudos to you, man the hinges are defective! Seriously I can't believe the people who agree that its a feature lmao, yea let toyota said the break issue was a feature too, only imagine... lmaoooo. But its just a phone who cares right let people pay their money and that's it, yea iight I want this hinge issue solve by htc or tmo I'm sending it back htc so they can put stronger magnets on the device. In case y'all didn't know someone found weak magnets on the G2 with a paper clip I think on the sides of the keyboard I read this on a tmo forum like three people found the magnets. Well I guess ima send their piece if ****ty hinge G2 for a fix and they better put stronger magnets
Tmo has been a total disappointment on this device for me. Can't believe they're trying to be like apple with the iphone 4 as they refused to admit it was a design defect/flaw and the phone just wasn't been hold the right way lmaoooo. Things like mass production of defective device can happen guys just because the majority of G2 got this problem doesn't mean it was ment to be like this. Look at toyota, do you think the break issue was a feature?
That's cool that's a lovely feature a car that has a not always functional break, yea and they targeted for crazy people if a normal people buys it and they don't like our new feature they can return their car. Its the spontanious break feature, your breaks may not work at times and at times it will, enjoy our new feature it is targeted for people who love to die
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
K
....Tmo has been a total disappointment on this device for me.....
Sent from my T-Mobile G2 using XDA App
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No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
Crey23 said:
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
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Wow how does the delivery day count as day one SMFH you still was on your remorse period is just been 14 days since you got the device they are so full of it, if this was to happen to me all I would've lost it even worst than you did
All I can say is
1.they really messed up badly on this device: hinges are crap, nothing they can do about that for those who already have the crappy hinges but exchange for crappier or better hinges
2. They're trying to cover their **** up by brainwashing people to believe the hinges are built that way, I feel bad for those who were brainwashed.
3. Tmo badly fail to explain the storage to people before they realese the phone. It does have a 4gb internal mem but the thing is due to froyo the memory has a limit for downloading apps, mytouch 4g and galaxy s phones are also showing the 1.15 gb available mem even tho they obviously come with much more. Damn was that really hard to explain before the device launch! But they better learn from this.
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
5. Could've they avoid this? Yes maybe if they explain storage, and made sure device was better built on hinges they wouldn't be experiencing these issues. Some even found magnets on the device on the sides of the keyboard, this means that they used the wrong magnets.
Sent from my T-Mobile G2 using XDA App
I think this hinge issue is crazy, I mean yea what a great feature so it was basically made so it opens easily LOL I makes me imagine tmo making cars and me buying a car that has loose doors that would open on a turn lmao, and the excuse for that would be: this is a brand new feature that will allow you to open your car door easier than ever, no need to sturggle opening your door just barely pull the handle and it'll smoothly open lmfao, I only laugh at the people who believe tmo on this. That's a lovely feature
Sent from my T-Mobile G2 using XDA App
thanks for the responses guys, the seller agreed to refund me the money. I'm wondering if I should get another g2 after seeing all these complains
To everybody including PandaBanana I agree there's a hinge issue. Except in my case probably not that serious. I don't hold my phone upside down and when I do to show people the problem it barely hangs down as much as other people. Its unfortunate but I would rather this then the phone be even more bulkier if they would've went with a regular slider mechanism. Especially since I was an original iphone user I can say I'm mostly satisfied. Battery and the android keyboard is my only concerns. I like the hacker friendliness with the OS and I must say besides the hinges which is not bad on mine I'm really satisfied with the build quality. If anybody doesn't believe me about the hinge problems I can take pics and show y'all.
Sent from my T-Mobile G2 using XDA App
You mean you hinges are tight and they don't pop open when they're held upsidedown?....
Lucky Guy...........
Regarding the spring thing. Is there really some visible spring in sight?
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
I think it's HTC, it's not all T-Mobile's fault. After all this phone is marketed as the desire z in europe. What a shame this phone is in my opinion. I will be selling it soon. Such a great build quality: brushed aluminum with silicon coated plastic, but with loose, wobbly hinges. I find using the hardware keyboard too uncomfortable for daily use because of the hinges. I'll continue my wait for the perfect android phone. Or perhaps if the iphone does come to t mobile, I'll settle for it.
Sent from my T-Mobile G2 using XDA App
t3rabyte said:
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
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You win the "retard of the day" award, I say day and not week because I'm confident you'll top this one shortly.
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
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Click to collapse
LOL too bad you got a dud but the truth the G2 is a successful phone and another win for HTC. What are you basing this speculation on? I doubt very much that the return rate is above what to be expected for a new smart phone. Here's advice for androidfeen809 - get an iPhone - no hinge problem!
hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??
Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.
xspyda said:
Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.
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Click to collapse
no dust ... as off yet.... i outright bought my phone... PAYG T-Mobile UK
Unlocked, but if i lose this handset ill have to ork out another 40 quid to get it unlocked
Where the hell did you manage to fine one on PAYG ?
fkofilee said:
hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??
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Click to collapse
There is a thread for little questions. But ok: screens are not supposed to get apart from the phone. It's faulty. Send it back for a new one.
If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.
fkofilee said:
If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.
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carphonewarehouse currently have no payg deals due to the shortage. the only option is to buy the phone for £498. It also sounds like you had one from the first batch. I was in carphonewarehouse yesterday - they had stock, but they confirmed that it had been in there system since 18th October, but only recently delivered to the store. The phone showed the classic signs - gap between sim cover, camera lens below centre and a gap at the top of the screen.
All of these items have been discussed i other threads. My advice - get a replacement.
Yes, mine has in the top right corner, waiting for the store I got my phone from to get some stock in and mine is being replaced.
It's as if the bonding has failed, it creaks in that corner!
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
They can offer to give you a different phone all together. Like the g2 or galaxy 4g. Just ask
Sent from my HTC Glacier using XDA Premium App
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
I agree with coupetastic-droid and also after your 5th replacement you should get a different phone if u want for ur replacement. Try for a g2 or even a g2x!
coupetastic-droid said:
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I tried that last time.
They no longer do warranty exchanges in store.
Sfkn2 said:
I tried that last time.
They no longer do warranty exchanges in store.
Click to expand...
Click to collapse
Yep, that courtesy ended with a new policy about 3-4 weeks ago and it can't be overridden.
TJBunch1228 said:
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
cappyone said:
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
Click to expand...
Click to collapse
Im on my 4th right now. 2 power buttons and 1 with dust under screen. All good displays tho. All within a month and a week of getting it
Sent from my HTC Glacier using XDA Premium App
Sfkn2 said:
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
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First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
On my 3rd mt4g and I'm about ready to go back to iPhone most androids have to many hardware issues.
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Phateless said:
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
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Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
Sfkn2 said:
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
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Unrooting is as simple as flashing pd15img.zip through hboot. Not that hard.
Definitely try a different rom. As I said I've found cm7 to be much more stable than stock.
Sorry about your car. I never fully got over the 95 GS-R I crashed back in 05. since then I've been driving an ls.
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i got pretty bad luck with my phone. finally got a good one after like 9 exchanges and a month later the power button went out. i called them and they told me i couldnt exchange anymore cause i "had too many problems with the phone." so the rep told me that the only thing they could do left is to exchange my phone for a motorola charm.....i was like wtf why the heck would i want to downgrade my phone, which polly cost more then that piece of **** charm and it doesnt even run android...major downgrade.
Dude. That blows. Hard. I'm sorry to see that you're having so many problems with your phone and I'm glad I don't have the same luck as you. I got mine from eBay and it came in perfect condition. Never had dust under the screen, good screen, no faulty hardware, etc.
But in all seriousness, after 5 phones, I wouldn't keep it. I personally think that it's a great phone, but if I had to take it back 9 times, I'd try something else out. Ask if you can switch. It shouldn't cost you anything as long as the retail price is equivalent or lower than the MyTouch 4g, and if I'm not mistaken, it's one of the higher priced ones (rightfully, so). If you don't hate a keyboard, the G2 might be good for you, but I hear the hinge has problems and knowing your luck, the hinge would break apart upon first use. So maybe the Galaxy S 4g? I know Samsung has great hardware, even if their software is crap, as is their update schedules, but that is easily fixed with custom ROMs.
Either that, or wait and return it completely, if you're still within your return time and keep your upgrade for when the better phones come out, i.e HTC Sensation, etc, and just use something affordable off of eBay or Craigslist. Meh
Just my two cents. Sorry if it didn't help much, but I hope your luck gets better. :/
Update:
My luck has gotten worse. I received another replacement phone on April 15th. A week later, April 22nd, I noticed a dead pixel on my screen.
*Sigh* I have no idea what to do now.
You need to move on to a different device. I've never heard of anyone have so many problems with a device.
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I called in and spoke to technical support. They asked me to bring the phone to a store so that they can fill out a request for warranty exchange form. However, their tone basically implied something like, "It's impossible that you are getting so many broken phones. We need to verify that your phone is really defective before we do another exchange."
I brought it to a store and the retail sales manager had no idea why technical support sent me there, and basically told me to go call customer service again. He did, however, notate that there were a few dead pixels on the screen and that there was no physical, nor was there water damage.
I then called retentions and the supervisor picks up (without any transferring either). I explained to her exactly what happened, and how technical support had sent me into the store. She told me that she has no idea why because they could have filled out the form for warranty exchange over the phone, just like the other exchanges that I have done so far.
She apologized for what happened and said that I qualify for a multiple exchange (sorry if I got the term wrong!). She said that the manufacturer would exchange my Mytouch 4g for a Motorola Charm..
I explained that it would be a MAJOR downgrade. She then submits the form for the exchange and told me that it would be shipped express free of charge.
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
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coupetastic-droid said:
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
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Another MyTouch4g.. Hopefully the 10th one's the charm!