Related
Hey guys,
I'm a little curious but, if you're still using your FIRST X1 (Not exchanged, repaired, etc) and it has no build issues (cracks) at all, could you please sign in here?
Despite the prices dropping on Amazon.com (From 799 to 615 USD in less than two weeks), I'm still very curious as to how prevalent this issue really is. So please, show me the light!
Cheers.
i got a crack-free x1 bought in denmark, importet from UK.
a week 48.
QuintusDK said:
i got a crack-free x1 bought in denmark, importet from UK.
a week 48.
Click to expand...
Click to collapse
Quintus,
If you don't mind me asking, how old is it?
Cheers.
PoisonWolf said:
Quintus,
If you don't mind me asking, how old is it?
Cheers.
Click to expand...
Click to collapse
i have used it in about a month now, and bought it used, so a little over a month.
bought it onthe first sunday of feb. dun rememebr date, unlocked, no problems. production date 08w49
Bought mine in November in the UK .. not long after it was released .. nothing wrong with it ..
Mine is crack free...but the battery cover got lots of scratches.
bought x1a from sonystyle.com in November. Still good.
I'm currently still using my first X1 But not for long anymore. Mine will go into repair tomorrow (just finished reverting it back to stock ROM & SPL). I have a crack at the stylus (I could somewhat live with it as it wans't that bad), and since the end of this week a crack at the batterycomponent (which is no longer acceptable).
I noted all the information I could retrieve from the phone (Serial numbers, IMEI, etc) and marked the Micro SD slot with a pen, as that will allow me to easily recognize if I get a new one or that they will simply put a new back cover on my current one
Still using my first Xperia, got it November of last year ..thinking about getting it replaced though 'cause the keyboard's bugging out one me...
Guys,
Thank you for all the information thus far, please, keep em coming!
Cheers.
I bought black X1i used, it's from December I think. When I got it, the keypad already peeled of sporadically and some very very very minor scratches on the battery cover and the edge near the mic hole... But no crack... And judging from the previous owner, he probably a very careful and tidy person... Just taking a wild guess because the X1 have 2 screen protectors.
The keypad peeling off issue is very very minor to me, in fact, I'm in the process of completely peeling off the keypad outer covering myself. I already completely peeled off the leftward keypad and it really is much better without the coating.
If (knock on wood) the crack issue doesn't rear its ugly head on my X1i, I'll probably replace the casing sometimes in the future, when true wear and tear came up... But for now, quite satisfied, considering how cheap I bought it
im still using my first X1. some scratches on the side due to my recklessness.
thinking of sending to repair cos some keys are getting harder to press. slowing down my typing speed...
Got mine since Nov 08, scratch free, crack free, no problems at all. I'm just lovin it. Production - 08w46.....
Had mine since Nov 08, scratch free, crack free. I take the batter cover off all the time messing with roms and still no problems. I do use a PD air case. Production - 08w45
pretty sure its a UK version.
had mine since 1 mth ago, accidently threw my keys and phone into the same pocket... now a bit of the plastic from the dpad is scratched off... its like mona lisa with a massive pimple ><'' and some minor scratches on the battery cover... apart from that, no cracks, 08wk49 one
I'm also still using my first Xperia, and have had no problems whatsoever.
Go for it
I've had more than one silver Xperias to date
No problems so far
But reading other's stories now I undersand why SONY broke up with HTC...
("quality issues" they stated, and 1/3 of the forum seems to proove it)
gtrab said:
I've had more than one silver Xperias to date
No problems so far
But reading other's stories now I undersand why SONY broke up with HTC...
("quality issues" they stated, and 1/3 of the forum seems to proove it)
Click to expand...
Click to collapse
gtrab,
Aye. From the looks of it, purchasing an Xperia will land me a 30%+ chance of obtaining a crack within a month. Considering the fact that the Xperia I intend to purchase is unlocked and without a contract, the costs of repairs will likely not be covered. One way or the other, I foresee SE giving me the big turnaround when it happens.
The risks are so high and the chances so slim to even find a problem-free Xperia. I'll give it a couple more days and see how the votes go. Maybe it'll change.
Cheers.
i bough an x1 from UK first week in november,so 3months old and some days,and i only have a crack where battery is.on the side.it is not anoying.otherwise it is ok,no marks and cracks.i have black xperia,week 48.
I'm on my 4th Hero now. This one has hot pixels. There's quite a number of them, probably more than my initial estimate of 15.
This gets convoluted now so bear with me. Of those pixels I would say that I see about 6 of them when watching tv in bed at night with my glasses off when the screen is displaying very dark colours. I'm pretty short sighted and put the phone really close to my face to watch stuff. In normal day to day use I don't see them. I might even have difficulty showing you anything but the two worst ones. Even those would require me to bring up a black screen to contrast with. And they're not in the middle of the screen.
Despite these pixels, of the 4 Hero's I've had this is the best one I've had. My last one had a bigger pixel problem, while there were fewer problem pixels they were more noticeable and right in the middle of the screen.
I contacted HTC about it by email and they said to contact them about a repair. I rang them just now to ask about it and the guy on the phone said they could not guarantee no hot pixels after repair and that he thought the best thing to do was get another replacement, he also said that he thought I'd probably get a refurbished phone as opposed to mine being fixed if HTC did it. He said that a new phone is always the best option.
If I could go to a store and swap it then that would be great. But I can't and Orange insist on couriering me a phone over. This means I can't check the phone before giving my old one back. I tried to do this last time and the courier flat out refused to give me the replacement before I had given him the old one. Apparently he had someone take the new phone and then slam the door in his face, meaning they had both phones!
Anyway, If I knew I'd get a better phone, I'd be happy to go for either replacement by Orange or repair by HTC. As it is I feel that the odds are stacked against me (this is my 4th, remember) and that I should maybe just be accepting of what I've got.
For anyone who'd bullishly just demand a replacement until they got a perfect phone I'd suggest that you consider that Orange aren't going to keep replacing the phone and that HTC's man said that they wouldn't guarantee a defect free phone. This could go on forever. Looking at this forum it seems that there are enough hardware problems for my problem to be relatively insignificant. Everything else is fine.
So yeah, what would you do? To sum up: Minor persistent annoyance vs potential for greater annoyance.
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Can't find any pixel issues on mine. And would have it replaced if there were
, as I did with the Tocco a year ago.
Bought mine straight from HTC though.
kam187 said:
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Click to expand...
Click to collapse
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Well... Number five is due tomorrow. Pray for me guys.
Hero number 4 from Mobliefun is due this week and in the interim I have ordered another from Devicewire. I'll have 2 to choose from, so I'll end up sending back either, or both.
Shame I have to go to these lengths just to get a defect free device but to these lengths I shall go.
Dead pixels
Every brand as a dead pixels policy. What HTC's? Some other member posted it at: http://forum.xda-developers.com/showthread.php?p=2909106
a) three dead pixels anywhere on the screen or
b) two continuous dead pixels
If that's the case, you just need to send the phone back and get a new one. If it takes the 6th phone...just ask for a refund and buy it elsewhere. This reminds me of my 1st HDD I bought...the store replaced it for 5 times only to find out that the entire box was filled with damaged HDD's.
What I want to know is what exactly is the problem with the manufacturing process on these handsets? If you get a good one, it's amazing but how few and far between are they?
Dead pixels, gaps etc... you shouldn't be getting that on a high end device.
The last time I had problems like this was dust under the screen on my SE P800!
tatwamasi said:
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Click to expand...
Click to collapse
The whole transaction is for the contract AND phone. Efectively you have not received a working phone yet. They have replaced it and replaced it. The 7 days deadline doesnt really apply here. The goods they supplied were faulty and you have full legal rights to ask for a replacement, use your waranty, or ask for a total refund for upto 2 years in fact in the EU.. and 6 years in the UK.
The crucial point is the goods were defective at the point of sale.
I'm fairly certain that the contract doesn't include the handset which is why the people who recently got out of their Orange contracts early didn't have to return their handsets. Thanks all the same though.
It definitely is. The people who got out of their contract took advantage of the terms and conditions/law regarding contracts, and the changing/breach of that contract.
Yeah it definatly includes the handset.
The reason they were allowed to keep their handset was because of the terms of the contract. It was set that way because after purchase the handset belongs to you regardless of the contract term. Its legally dificult for them to tie the contract month by month to the handset because then it would become a kind of lease/purchase asset. This is also the reason why you can request a FREE unlock code after the first x months. The fee is just an admin charge, they're not actually alowed to charge you for the unlock code itself.
Anyway I'm not saying you _should_ send it all back, but that you _can_ if you want to.
It must be a faulty batch. I have only ever had 1 dead pixel on an HTC phone before, the original I-Mate Jam, and Expansys sent me a replacement immediately I mentioned it.
I got my second Hero yesterday (dropped my first in a coffee, dont ask..) and thankfully both of them were defect free. White, unbranded, no screen gap, build quality or LED issues.
Of course, I got mine as an import here in Hong Kong, so the sourcing batch is likely to be very different from Expanys UK or any UK Telco.
Bottom line as other people have said is that the phone does not work as advertised, it is not defect free. You wouldnt accept a new car or CD Player with a big scratch down the side. This is just the same, except worse, as the screen is not just aesthetics, but an integral part of the experience.
Get it replaced until it is right.
Huge pain, I know, and so frustrating.. I really sympathise.
2 hot pixels, gap above the screen and new for phone number 5: backlight bleed at the edges of the screen.
Go HTC!
Send it back mate. Consider buying outright or switching provider at least, that batch is goosed for sure.
I'm awaiting my 4th, should be here in the next couple hours.
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
If any sub standard handsets are making it in to the hands of consumers any company worth its salt should be concerned and by the same token be prepared to do something about it.
It may be worth highlighting the fact that they are receiving some bad press on a very reputable forum within the smartphone community as nothing travels faster than word of mouth!
Just got my 4th. I have 1 hot pixel which actually may be a speck of dust, it's hard to tell., but it's practically invisible. Also have a screen gap- the tiny variety which isn't noticeable until you get a bright light reflecting off that copper component at the right angle.
Still not perfect but I'll wait and see what the other one I'm waiting for is like. I'll keep the best one. I'm starting to wonder if almost the whole UK batch is dodgy...
To those who have perfect (white sim-free) handsets please tell me where you got them?
crash_194 said:
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
Click to expand...
Click to collapse
I'd love to, anyone know how to address them? There's no point contacting the phone numbers or support addresses on their website as the guys there have no power to do anything but say "why not try resetting your phone? If that doesn't work, return it to Orange or we can repair it for you"
Ha! Now that I examine Hero number 4 in the evening out of bright sunlight, the screen is splattered with dust or stuck pixels. There is also light bleeding out from the screen gap.
Hero number 5 soon...
I'm getting pretty pissed off. What's most annoying is that I'll send back 100 Heros before I settle for a different handset!
How come you guys are on your 4th and 5th handsets? It soley down to the dead pixels? I had 2 and neither had any dead pixels
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Click to expand...
Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
Click to expand...
Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
Click to expand...
Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched
Anyone out there on Bell having the problem of dust under the screen?
I know it doesn't affect function now, but it will definitely be a major problem with time if something isn't done about it.
I called Samsung Canada but they told i have to call Bell.
I called bell and they told me Samsung does't repair such issues so there is nothing they can do about it.
In other countries at least from a forum on modaco. So if there are a number of us facing the same problem here maybe we can put together a petition and get it repaired by samsung. Since from the forum on modaco it is definitely a defect in the manufacturing that is causing the problem rather than improper use or care.
yeah, it realy seems to be a problem!! i am lucky! 5months no dust ohh mine is unlocked-unbranded from singapore,maybe that has something to do with it?
FIREONHIGH said:
yeah, it realy seems to be a problem!! i am lucky! 5months no dust ohh mine is unlocked-unbranded from singapore,maybe that has something to do with it?
Click to expand...
Click to collapse
Yea maybe. For all you know samsung used cheap parts since Bell probably wanted it cheap. Interesting to know that yours has no dust issues. Lucky you.
I have also dust under screen after 4 months. Mine is from orange, and many many peoples from my country have the same problem. I wrote to samsung an they say that if dust is located near bottom left corner it will be fixed for free under warranty.
Yep.i also have dust under the screen.mine's from t-mobile.i'll pay the t-mobile shop a visit soon.
spaz3r said:
I have also dust under screen after 4 months. Mine is from orange, and many many peoples from my country have the same problem. I wrote to samsung an they say that if dust is located near bottom left corner it will be fixed for free under warranty.
Click to expand...
Click to collapse
Right, good to know. How interesting to know that samsung says its covered under warrenty in some countries but in others its not. i am guessing you are in the UK since yours is from orange. Maybe i should also send an email instead of calling. Thanks for sharing this info
Mine from Starhub (Singapore). I also face same problem, dust under screen. I already went to their service center and they said they will take 2 days for that cleaning. Too bad!!
I got the same We dont cover that issue
Hammanu said:
I got the same We dont cover that issue
Click to expand...
Click to collapse
was your reply from Bell or samsung?
It is really getting worse n my phone by the day and now the entire left side of the screen on my phone has dust. and there are dusts diagonally up to the middle of the screen.
Well for me thats it with both Bell and Samsung.
I am never going to buy any other Samsung product in my life. And i am going to try and get someone to take over my contract from Bell then i will certainly move to another carrier. If i dont find someone to take over i will pay that ECF.
leventero said:
Yep.i also have dust under the screen.mine's from t-mobile.i'll pay the t-mobile shop a visit soon.
Click to expand...
Click to collapse
wel mine's fixed under garantee.they replaced the complete screen.i have the 2GB version and they replaced it with a 8GB cover LOL.
I have Samsung Omnia i8000, even I see some dust under my Screen...
How can Samsung be so careless...
Screen Dust - Don't bother repairing!
I had paid "Bell" to have mine cleaned and the dust returned within days. Lost cause unless someone can suggest/explain how to clean it yourself and seal it properly!
Afternoon all,
Last week i had to put in my phone for repair, fine cracks had appeared on the LED under the gorrila glass, thus making my screen blank and none responsive.
I wasnt holding my breath as i thought that it would come back with this answer, they came back saying this (this is though phones4u as that is who i purchased the phone with):
Unfortunately your phone appears to be Out of Warranty so we have raised the following estimate.
So i gave them a call to see how it could be out of warranty and they said even though it is inside the 12months as it is a cracked screen it isnt covered by the wrranty, this is classed as accidental damage.
Now this phone has never been dropped, it was got last april and is pretty much in perfect condition and have no idea how the cracks on the LED appered, after explaining all this i was told the same, it isnt covered as there is no way to prove it wasnt dropped or had extreme pressure put on it.
They gave me a quote of £71.99 to repair the phone and get it back to me, which i am paying. If i had cracked the screen by fault of my own i would think this a good price as i have seen replacement screens on ebay,ect for alot more.
I feel a little hard done by as i know nothing has happened to break my phone, i was just wondering how others feel. Do you think with the size and popularity of Samsung phones they should be offering something like apple loyalty replacement or something similar? or has anyone had better luck going though a different vendor?
Should have contacted Samsung directly instead of going through one of the rip off merchants.
Intratech said:
Should have contacted Samsung directly instead of going through one of the rip off merchants.
Click to expand...
Click to collapse
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
Click to expand...
Click to collapse
They probably would have given it a more close inspection, as to signs of possible drops or accidents.
That sucks. I'll be sure and steer clear of phones4u in the future, thanks for the heads up.
Crucio_ said:
I was told by the man in phones4u that it was being sent to Samsung but it seems to have gone to their repair people. :/
Do you think going to sammy direct would have gotten me a different answer or cheaper repair?
Click to expand...
Click to collapse
Dunno but I find it easier to deal directly with the manufacturer than the rip off merchants. When my tab had some dust under the screen within a few weeks of purchase PC World refused to exchange it and said I may need to pay for the repair. Told them to where to stick it and called Samsung directly and they sent a prepaid jiffy bag for the device and a form to fill and send it back to them. They repaired it free of charge and I got it back within a week of sending it off.
Thanks for the input Intratech, think this is a case of lesson learnt for any future problems (hoping there isnt any).
You are in that very difficult position accidental damage by user who of course claims not .Versus phone broke by itself
You could claim against the seller but after six months its up to you to provide the proof that its a manufacturing fault .
As said Samsung may well have been the best route as they will have a higher margin and better trained staff than retail outlets .
jje
Although I prefer to use the S2 as my daily phone, I also own an iPhone 4.
One thing I really love about Apple is their warranty. Pretty much no questions asked. I guarantee if I went in with a cracked LCD (not screen) they would have replaced it on the spot.
Although I love Sammy (S1 & S2) their warranty stinks. Also, no official invoice means no warranty.
Sent from my GT-I9100T
Thanks for the replies folks.
I also love what apple do for the customers warranty wise, being able to look up the age of a model instore is amazing.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
How hard would it be to incorporate this service in to the generic phone shops (CPW,Phones4u,ect).
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
Crucio_ said:
Thanks for the replies folks.
Do you think that sammy should introduce something like this due to how much they are competing with apple now?
Yes and charge the premium that Apple charge for the phone .
jje
Click to expand...
Click to collapse
i work in mobile sales, and i see this allllll the time, now i do believe you when you say that it was probably a manufacturing fault with the screen, but you have to keep in mind that probably 97% of the time with customers, it is the their own fault, and about 85% of those people will downright lie about it, ive had a customer come into my store shouting and screaming that it wasnt her fault the screen was cracked, that it was made badly and that she always was super careful about it, until her 5/6 year old son says 'but wait mommy, i saw you throw it up against the wall when you were shouting...'
fact is, people lie about it, all the time, same with water damage! 'sorry sir but its water damaged, theres not alot i can do about it'
'it hasnt been anywhere near water! it must be the humidity, or condensation, but it most defiantly hasnt gotten wet'
'but look sir... that looks alot like milk to me'
'ah...'
im sure if people were honest all the time, your phone would have been fixed no problem, but no, they arnt :/
sorry about the rant!
Gizoman said:
The cracks maybe related to temperature differentiation? From very hot ambiance to very cold one? It is good to know this kind of stuff.
Click to expand...
Click to collapse
This was something that had crossed my mind, before it happened i was at my mums all warm lovely, then i went out and it was freezing was out for about 30min before i noticed what had happened.
I saw that article about how the s2 can work at low low temps the other day, but i dont think it said anything about the effect of a quick change in temps.
JJEgan said:
Yes and charge the premium that Apple charge for the phone.
jje
Click to expand...
Click to collapse
Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
Crucio_ said:
Just using o2.co.uk as an example (i know there are a lot of different prices out there i just used a popular place), our s2 is £449.99 on p&g and the ip4s is £499.99.
The £50 difference isn't much more of a premium for how long most people keep there phones for.
Click to expand...
Click to collapse
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
Click to expand...
Click to collapse
Mine was free on £40 p/m contract, i got it the day after it was released tho it has been in a silicone case from day one. I don't doubt that shopping around will find you our phone cheaper. i just think the majority of people would use a place like o2 or other retail chains.
jonny68 said:
I suppose im lucky in the sense in that when i purchased my phone on eBay it came with a 2 year warranty and (touch wood) ive had no trouble with it at all and i have it 8 months now and it's running fine, ive heard some bad reports about Phones4U too, their sales assistants are seriously pushy as well the minute you step into one of their shops they are all over you like a rash firing questions at you desperate to make a sale, any wonder i rarely ever go there anymore when im in the UK.
Click to expand...
Click to collapse
I don't think that i will be using them again, i didn't get really get any bad service and the staff were as helpful as they could be. I just want to move away from the whole tied to a contract thing, im signed up for 24 months and i regret that now. I will probably aim to do something like in your sig and go on gif gaf if they are still as good in 15months time.
O2 PAYG £405 first day of release
unlocked out of the box and a Giffgaff PAYG Sim .
jje
sean is here. said:
I scored mine for 275GBP including an extra battery, and a silicone case. 2 months old (used) not a scratch, delivered to my door (through pure coincidence). Sammobile.com claims that factory warranty runs until Sept 2013.
Click to expand...
Click to collapse
Yeah my warranty card states that the device has a warranty of 24months starting from date of purchase. So Sept 2013 for me also lol
I saw warranty on SamMobile and it was of 1 year and 10 months from the date of purchase but the Samsung guy says he will only give it till 1 year from the date of purchase
P.S yesterday I got my screen replaced and my proximity sensor is not working
Such an idiot guy,I have to go again to service center tomorrow because today is Sunday and its closed
Sent from my GT-I9100 using Tapatalk
Warranty may be dependant upon area of sales .
Usual in the UK with Samsung mobiles is that Samsung offer a limited warranty for twenty four months .
That is outside of the sellers responsibility for the phone which is usually a twelve month warranty .
jje