Database Users

Treo Pro Body Cracks

I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm

roydok said:
I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm
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it gives me goosebumps!!!!

Mine is cracked.... in 3 zones.....one month of life......

Same here...a little crack near WiFi button. Have no clue where did it come from...

Same here....i have a crack above the volume button and one that started at the wifi button and is now all around in the front by the end button (WITHOUT DROPPING IT). It seems that a second crack is starting by the wifi as well!!! I am sooo disapointed in the build quality and after spending 500$$ and 2 months of ownership i am looking for my next phone...PALM----> very disapointed

Mine is cracked in 1 zone, bad product, 1 month
I found another split underneath the button of the volume
:'(

I had a crack from the display to the volume button and from there to the back, separating the small bar left of the volume bar. You could easily lift it with a fingernail. Unfortunately i dropped mine two times (on the street >.<) so it was pretty torn, but sending it back for repair to amazon, complaining about the crack and hinting at the reports about these cracks, they gave me a full refund and i took that and bought a htc touch 3g...i am much happier with that phone, 100+ better ootb experience...

Palm Treo Pro: say no to cracks!!!
I purchased my Palm Treo Pro on March 15th, 2009. Like many of you, I was excited to purchase this phone. Also like many of you, during my research of the phone, I came across numerous sites listing the spontaneous body cracks which appeared on the phone after a disturbingly short period of time.
I thought to myself, "I'm very careful with my phones...surely my being cautious will prevent any cracks from developing on the phone, unless I drop it, sit on it, Doc Brown distracts me and I accidentally leave it on top of the DeLorean as I approach 88 MPH, etc."
So as I'm leaving work yesterday, I pull my phone out of the case...and there are two cracks! Both cracks are located right above the send & end buttons. I couldn't believe it.
Now, many people say they baby this phone, and I am no different. It wasn't even a month! I contacted my retailer who, very nicely, pointed me towards contacting Palm directly. After getting transferred a couple of times, I was finally connected to a Palm CSR named Laura.
Since I was in customer service many years ago, I know how tough it can be and I didn't want to lay into her. I know firsthand how much it sucks to deal with pissed-off customers when you personally can't control what happened to them, nor the company rules which you have to abide by. So I was nice!
Laura asked for my name, if I had contacted Palm previously, the serial number of the phone, etc. She then said my phone would be repaired under warranty, but that it would take 3 ( as in the number directly following "2") weeks to get my phone back. Three weeks! Naturally I was taken aback and asked, "why is it going to take that long?!??!" She said that Palm is currently in the process of upgrading their repair capabilities and that, unfortunately, was the reason for the delay.
After talking to her for a bit longer, I realized that I wasn't going to get to anything further from her. She said Palm would send me an email within 24hours on the return instructions.
I have an older back-up phone in case of emergencies, but Palm doesn't know this, and many people don't have the luxury of a back up phone. Clearly I had enough money to buy a high-end phone in the first place, so it's not the end of the world that my smartphone has cracks in it. On the other hand, I'm not wealthy and I worked hard & saved so I could buy this phone. My last smartphone - not the backup I mentioned - was a T-Mobile Dash. I loved that phone and it sucked that it got stolen from the gym. I sat on, dropped, & accidentally stepped on the Dash, and the only visible damage was a few scuffs on the battery cover. And this is after 2 years of use. Now, I've had the Treo Pro for less than a month, have babied it, and cracks have already developed on the body?!?!? That's not right.
I'm going to contact Palm again today and see if I can't get higher up the corporate chain to speed up the repair/replacement process. I'm also debating whether or not this is even worth my time since I may receive a replacement with the same faults.

I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.

Buyer beware?
acidhax said:
I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.
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I was reading on another major Treo site that it seems certain batches of the Treo Pro are suffering the most cracks. I'd have to conduct my own research before I'd call that the gospel truth, but it doesn't seem too far fetched. As far as TP's in Canada, I'm not sure what batch/week number they are, so hopefully Palm had already weeded out the design flaw with Bell's Treo Pros - and I feel it's safe to call it a design flaw at this point with the dozens of compelling testimonials I've read.

I too had the Pro with creaky case syndrome.. that advanced into cracks in the same places ppl have been talking about. I traded it in for a new one... and it started creaking slightly again. So, I bought a frkin case and now i don't think about it... that much. The Seido case is really nice tho.

Mine cracked in several spots after two months of normal use. I sent it back to Palm and they fixed it...bummer it took them 5 weeks Worst customer service experience ever.

I had my palm pro for two months now...If I didnt read this thread I would've never examined my device...In the back of my mind Im thinking not my phone...Well I discovered a hair line fracture above my wifi button...Ive been using an Seidio Innocase II since week one...Im speechless...

Cracks
I am a Treo Pro user from Bell Mobility in Canada and have had it round about a month now. After a good close inspection I find no cracks yet. Hopefully I won't!

Mine cracked after 1 month of use. Near power button.

Cracks on Treo Pro
Palm Support is the most unsupportive support I’ve ever seen. Having a Treo Pro I don’t recommend it.
I found cracks on my Treo Pro device less than in one months after using it. It wasn’t bogging me until the body started piling off next to the cracks and falling apart. Now I have a hole on the body of the phone. I was trying to buy a new shell for my phone from Palm. Guess what? It costs 199$ to get a new shell from Palm. They just do not sell shells. It was a bad choice to buy Palm.

Have you EVER had a cracked Xperia NEW POLL

Have you ever had/got an Xperia that has had a crack in it?
Just to see how many people have suffered from a crack at one point in their X1 History, Have you ever had/have a X1 with a crack?
Unlike the last thread this is if you have ever had a crack not if you have a crack at the moment just so we can see the how many people have suffered from cacking.
Also unlike the last one which was posted in december i am sure lots more people will have started to maybe get the crack

I have my X1 since january: no cracks, no keyboard issue

December 2008 here. No cracks, no issues, no sending for repair, no hardware problems whatsoever.

Had an 08W52 X1a for about 6 months. It cracked on the battery bay sidewall where the little crimp sits. Sent it in for repair to the SE service center in Bloomington and been waiting for over a month now.

rambalu80 said:
Had an 08W52 X1a for about 6 months. It cracked on the battery bay sidewall where the little crimp sits. Sent it in for repair to the SE service center in Bloomington and been waiting for over a month now.
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Dam man thats unlucky did they tell u they wre waiting on spare parts?? 1 Month is really not on though thats ridiclious

Had two cracks, one on the side by the battery to the screen and another from the camera to the power button.. called up o2 and they sent me a new one that arrived the next day so i had two xperia's for a brief period of time. then just posted the old one to them free of charge.

Crack near volume control
My first one is from January and I had a crack near the volume control. Is off to repair/replace right now.
My second one is without any cracks/issues.
Viper

rambalu80 said:
Had an 08W52 X1a for about 6 months. It cracked on the battery bay sidewall where the little crimp sits. Sent it in for repair to the SE service center in Bloomington and been waiting for over a month now.
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Click to collapse
Got mine back earlier this week. They replaced the sidewall, and it is the new "improved" design. Hopefully you'll get yours back soon.

received a crack, actually its a piece of the chrome close to the camera button that fell off this morning...i am selling it, so i cant be bothered...may switch to what i never wanted TP2

Cracked case...sent it in....repaired....recieved phone....cracked again!
Will never buy another xperia! Sony Ericsson South Africa refused to replace the phone after first crack...but replaced the cracked housing...and IT CRACKED AGAIN!

5 !
Had 5 or 6 over the period SE sold the X1. Now I have 09W23 and SE changed the inside frame. Anybody with a date later then that with a crack?

comeradealexi said:
Dam man thats unlucky did they tell u they wre waiting on spare parts?? 1 Month is really not on though thats ridiclious
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Well, mine is on its way. I was told it would ship back to me UPS Second Day Air but for whatever reason, they decided to make me wait longer by shipping out UPS 3 Day Select on Wednesday which means, my phone is on a UPS truck from Houston to Lake Jackson which is about 55 miles, but UPS needs approximately 72 hours (between Friday and Monday) to cover the distance.
Initially I was told they were waiting on parts. Then the repair center told me they were waiting on a replacement phone and after requesting it twice in about 10 days, Sony Ericsson wasn't delivering it to them. Finally, after a bunch of BS from the cs reps and cs supervisors and cs managers at SE, they shipped my phone on Aug 06, at least that is what I'm being forced to believe, considering I haven't seen my phone since I sent it out for repair on July 02, 2009.

march and april 2009 NO CRACKS !

wazaaappp said:
march and april 2009 NO CRACKS !
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When I responded to the other polls, I said no cracks until I realized 6 months later that I should have said "No Cracks YET".
Anyway, good luck with both your phones.

I didnt have any cracks for the first couple of months, then i got the one by the volume rocker like every1 else. But the other day i noticed another one had formed further down the same bit of plastic along the side of the battery, right where the metal cover attaches, and now the cover falls off even more. Sorry i cant post a pic, i dont have a camera with fine enough detail.
Does anybody else think they have a similar crack?
I want to send the phone back, but Vodafone have stopped selling this phone so its even more complicated.

markoc84 said:
I didnt have any cracks for the first couple of months, then i got the one by the volume rocker like every1 else. But the other day i noticed another one had formed further down the same bit of plastic along the side of the battery, right where the metal cover attaches, and now the cover falls off even more. Sorry i cant post a pic, i dont have a camera with fine enough detail.
Does anybody else think they have a similar crack?
I want to send the phone back, but Vodafone have stopped selling this phone so its even more complicated.
Click to expand...
Click to collapse
that sounds identical to what i had, i had three in total. the batt cover would not stay clipped on.
Vodafone dont send you a replacement, you need to send it off for repair and the same phone comes back with a new case. contact SE support the number is on that little black card you get with the X1, they will tell you where to send it.

markoc84 said:
I didnt have any cracks for the first couple of months, then i got the one by the volume rocker like every1 else. But the other day i noticed another one had formed further down the same bit of plastic along the side of the battery, right where the metal cover attaches, and now the cover falls off even more. Sorry i cant post a pic, i dont have a camera with fine enough detail.
Does anybody else think they have a similar crack?
I want to send the phone back, but Vodafone have stopped selling this phone so its even more complicated.
Click to expand...
Click to collapse
I had my phone for about 6 months when I saw a little crack appear on the exact same spot as yours, where the cover attaches. After over 5 weeks since I shipped my phone out for repair, it is scheduled to be delivered today.
I guess you should do what Jasand suggests. Contact SE and when you send your phone in, make sure you somehow indicate where the crack is, because sometimes those cracks are easy to miss and SE would just send your phone back.

had to handsets both cracked in the same places (under battery cover on the top left and near stylus port).
on third handset now with new frame so we wait.
ps. my last handset lasted about 6 months till i got a crack, so just because u have had the handset a while does not mean u wont have a crack.
ps2. better to crack whilst in warranty than after (£50+ charge to have it fixed in the uk).

Ganondolf said:
ps. my last handset lasted about 6 months till i got a crack, so just because u have had the handset a while does not mean u wont have a crack.
ps2. better to crack whilst in warranty than after (£50+ charge to have it fixed in the uk).
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+1. I was told that replacement phones will have warranty up to 1 year from the manufacturer date code.

Jasand said:
that sounds identical to what i had, i had three in total. the batt cover would not stay clipped on.
Vodafone dont send you a replacement, you need to send it off for repair and the same phone comes back with a new case. contact SE support the number is on that little black card you get with the X1, they will tell you where to send it.
Click to expand...
Click to collapse
Thanks for the advice, I will def contact SE directly, just a shame i'm going to be without a phone for a month or maybe more :-( or do they send you a replacement while your one is away, this is used for work so i need a phone,

(2010 JAN 05 UPDATE) Thin layer of coating coming off the HD2 hardware buttons edges

Please look at the photo.
I just wonder is this just the protective layer of paint or some coating that I should peel off, any other user's experience the same ?
i have reported to HTC, waiting for reply... But I m not in the country that I ve bought the phone now... I wonder can I swap it like 6 months later if it's manufacturing defect.
Update 03/01/2010:
I got a reply from HTC:
__________________________________________________________________
According to the picture you provide, there should be slight appearance abrase in the button. Taking of this small layer of plastic would not affect the function of the phone. you may either leave it as it is or take it off. Thank you for your cooperation.
__________________________________________________________________
Update 04/01/2020:
I follow HTC instruction and peel/scratch away the coating of the HOME button only with finger nails.
The metallic effect's gone, and become just a normal black plastic key.
There are lots of micro lines on the button which cannot be seen on the photo.
It is still acceptable, just that I m not happy about a flag ship device's paint/coating came off so easily.
These are the photos
http://picasaweb.google.com/uccoffee.forum/20100104#
The button actually look nice without the coating in the photo comparing with the one next to it which the coating is coming off.
I m thinking should/can I ask for buttons replacement, or it is just a waste of time cos those buttons coating will eventually come off after excessive use.
i still love my HD2 , just a bit sad about so many problems
Update 05/01/2020:
i got HTC reply, nothing much they can help since I m not in Hong Kong.
Anyway, the girl from HTC said there was no one complain about the key's paint coming off.... I just wonder can those people who 's got problem and voted yes, would you mind at least send a complain letter to HTC please.
http://www.htc.com/hk-en/CS_Mail.aspx

yep my button is peeling too I had it 4 2 weeks

no problems here. hd2 is 6 weeks old ...

It's the metallic coating, if scratched away, it looks very plastic. ...

Simililar things have happened to my keypad in less than 2 weeks, and I always put it in its pouch. Guess we aren't lucky

not yet
I only use my HD2 since ~10 days, and do not have this exact problem, yet.
With my previous device (HTC Touch Pro) however, I had a lot of problems with peeling off coating (in TP case it was the plack paint peeling off the housing).
I also have the problem, that I use to buy my devices in Europe with WWE roms, and then take them with me to Japan, where I currently live.
This constellation is a nightmare for warranty return/repair with HTC, as they ask you to sent your device to where you bought it.
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
As soon as my HD2 starts loosing paint or coating, it will contact HTC global rapair in Taiwan again, but this time I will not accept to pay for the repair but push for good will.
The world gets smaller and smaller, customers do not stay in regions where they purchase devies. It is time for companies like HTC to adapt.
My girlfriend bought an Apple iBook in the US. In the menatime we moved to UK, Belgium and now to Japan.
She had warranty repair done to her iBook in all of those contires without an problem, so it should also be possible for HTC, if they just were a little bit more end customer oriented, but now that they try to market HTC as a brand, maybe it will come.
As a customer paying 500+ EUR for their products, I will not take NO for an answer.

Mine is actually worse than the photo in this post. I thought it was a temporary cover when it started to come away, like some buttons/screens have when a phone is brand new.

max1274, how bad is it? post some pic if possible
I only had my HD2 for 30 days....

I use my hd2 for five weeks, no problems so far. Hope to stay that way.

Its not even that bad, but yes very thin layers go off around the edges

Snap
Same here pal, it happened on my diamond as well.
**** happens i suppose

6 weeks... no problem

Damn.. Seeing things like these makes me want to go back to the shop and return it! Mine doesn't have anything but I am "EXTRA" careful with it but if it has happened to so many people it will probably happen to mine to. I cant stand paying 669€ (Portuguese value) for a phone that doesn't keep it together!
I get mad with these kind of problems!

Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.

Mines fine as well. But you know, the early batches of the HD had surface coating scratch, crack and chip problems. I bought my HD2 a month after they were first offered in the US, hoping to avoid the common problems, which were mostly ROM, but now I think maybe I dodged the bullet on this as well.

aro said:
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
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Actually I would like to know.

Ibb1982 said:
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Click to expand...
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I was wrong! I checked my phone at night, and guess I couldn't see the minor peeling I have on the home button. Now I've seen in proper daylight I can see mine is peeling.
This sucks big time. Anyone have any feedback from HTC?
I've also sent a support request via email from the HTC website via http://www.htc.com/uk/CS_Mail.aspx , hope they get back to all of us soon.

Got a response from HTC
HTC are quick, within 2 hours I received a response to the peeling issue:
"We are very surprised to hear that you have an issue with our HTC handset.
If you are within 30 days of purchase, you can book our handset for a DOA (Dead on Arrival) via the retailer. Everything that came with the phone including the box will need to be returned. A DOA can only be booked if there is no mis-use or damage found on the handset.
If you are outside of 30 days, please call us in order to book a repair service.
http://www.htc.com/europe/CA_Hotline.aspx
Please note that the repair centre will need to see the device before diagnosing whether the fault is covered by the Warranty or not. We can not specify a cost until the repair centre has seen it first.
Please see full DOA/Exchange Procedure below if you are within 30 days of purchase:
We can have the device repaired for you, however if you wish to exchange the device and it is less than 30 days old, please return it to the point of purchase for exchange.
The retailer may not be willing to exchange your device depending on the terms of sale you have agreed with them, this is their right and HTC cannot intervene on your behalf.
If an exchange is refused by your retailer then we can still arrange a repair for the device, but we cannot exchange it.
In the event that a repair becomes necessary and you do not wish to arrange it with your retailer please call quoting your reference number (e2e ref) if you have one.
Thank you.
-If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
HTC Customer Support Team "

Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.

sunking101 said:
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
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Until they see them though, they're not going to think its a problem. Catch 22 all the way!

Where was your Nexus One made in?

I've read that people have had many issues such as dust under the screen, phone DOA, etc, while others have had no problems what so ever. I think it would be interesting if we could find a pattern between these problems which appear to be quite common.
If you can, please post where your phone was made in. This information can be found on the sticker on the back of your Nexus One box.

Taiwan...no dust, or any issues with my phone

icon57 said:
Taiwan...no dust, or any issues with my phone
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Same here, Taiwan, no issues at all

taiwan - no dust or issues

HTC is a Taiwanese manufacturer so I would assume all the Nexus One are made in Taiwan.

Taiwan... the lower right corner of my screen wasn't sticking properly when I pulled it out o the box. New one on its way.

Maybe a certain batch/production number on the sticker ?

Was just think the same thing. Perhaps this issue can be isolated to certain serial numbers or something that relates to a certain batch of bad phones.
To be honest the N1 will be my first smartphone. I've been waiting since last year to buy a good modern snapdragon Android phone. Have been so excited after ordering the N1.
Thats until I read about the dust issues. Now I'm dreading opening the box. I'll be on my knees praying!
What even more painful is that my phone was just delivered in the UK today, but I won't actually get it until Monday 24th January. The wait is even more painful.

Screen Quality & Build Quality?

hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??

Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.

xspyda said:
Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.
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no dust ... as off yet.... i outright bought my phone... PAYG T-Mobile UK
Unlocked, but if i lose this handset ill have to ork out another 40 quid to get it unlocked

Where the hell did you manage to fine one on PAYG ?

fkofilee said:
hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??
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Click to collapse
There is a thread for little questions. But ok: screens are not supposed to get apart from the phone. It's faulty. Send it back for a new one.

If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.

fkofilee said:
If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.
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carphonewarehouse currently have no payg deals due to the shortage. the only option is to buy the phone for £498. It also sounds like you had one from the first batch. I was in carphonewarehouse yesterday - they had stock, but they confirmed that it had been in there system since 18th October, but only recently delivered to the store. The phone showed the classic signs - gap between sim cover, camera lens below centre and a gap at the top of the screen.
All of these items have been discussed i other threads. My advice - get a replacement.

Yes, mine has in the top right corner, waiting for the store I got my phone from to get some stock in and mine is being replaced.
It's as if the bonding has failed, it creaks in that corner!