Database Users

"Free" Extended Battery Offer from T-Moe...

If anyone hasn't heard yet or hasn't visited allshadow.com recently, starting on Monday you can call T-Mobile and get a free extended battery with the proper back cover to fit your Shadow.
Some people have been having problems with getting T-Mobile reps to order it for them and most others hasn't had any problems, such as myself. There are a couple threads over at allshadow.com if you would like to read up more on this. Stay Cool ppl. Later....

i ordered mine already its free with ground shiping

Hey,
Ordered the new HTC extended battery on Monday at 2 PM and got it Thursday 11 AM. Talk about fast ground shipping.
I kind of don't like the fact that it's impossible to lock the battery in place without the cover. But who really cares, it's free, and gives me more POWER!!! (Battery Life).
Thanks T-Mobile, now can we get a discounted Shadow 2? I wish

I actually got mine yesterday, everything free! It's alright and not as bulky as i thought, and will definately help improve battery life.

Called and ordered mine on Monday and got it Wednesday. In fact, I got two - one for each color. I don't know why...
Kermit Woodall
Managing Editor
GadgetNutz.com

First time I called everything seemed to go smoothly, the rep went through the script telling me I would get a extended battery and new battery cover, confirmed color, asked what type of shipping and so on. 3 days later I got a regular battery - a little dissapointed. Called back and went the the steps again, rep told me not to worry about sending back the battery I just received, I am tempted to anyway since I will more than likely never use it. 3 days later I received the extended battery with the new cover. Other than the size, I am very happy with the battery. I FINALLY went through an entire day without the battery almost dying. On a normal day my old battery would get down to about 10% remaining by 10pm, this extended battery was at about 60% remaining last night. Awesome.

Supertrooper said:
If anyone hasn't heard yet or hasn't visited allshadow.com recently, starting on Monday you can call T-Mobile and get a free extended battery with the proper back cover to fit your Shadow.
Some people have been having problems with getting T-Mobile reps to order it for them and most others hasn't had any problems, such as myself. There are a couple threads over at allshadow.com if you would like to read up more on this. Stay Cool ppl. Later....
Click to expand...
Click to collapse
WFT?! I dont get it. I called on friday and the rep on the phone told me that they dont carry a bigger battery.

Call back and ask for the smartphone\handheld support dept and then tell them you are calling for the "extended battery replacement program".

Worked great
Thanks for the post!

just got mine like 2 days ago!!
very fast shipping!
the battery is great! been using the music player all day and the WEB!!!
battery bars barely turned yellow!
get this while you can!!!

battery offer
does anyone know if this offer is still valid,icalled and said i need to take my phone to one of their stores and try my battery in their phones ,is this the norm or what ?
txs honda

Battery size?
How much larger is the battery?
does anyone know if this offer is still valid,icalled and said i need to take my phone to one of their stores and try my battery in their phones ,is this the norm or what ?
txs honda
Reply With Quote
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Click to collapse
yes it is still valid. I just ordered mine.

They said I wasn't eligable for this offer, does anyone want to try to order an extra one, or if they no longer use their shadow want to send me their extended battery and cover, I don;t care what color the back cover is...

i just finished ordering mine free 3day shipping also i ordered my shadow a couple of day ago and it didnt come with the extended battery so they said they would send me one and not charge the shipping.

I just got mine in the mail, I also got one in the box with my shadow.SCORE!! Came 3 day shipping UPS with a new back also.

On the phone with T-Mobile Now
They transferred me to blackberry & pda support. Make sure you tell them it is not keeping a charge if they ask. I never put my sim card in this phone, so it did not show up on my account, make suer it registers on T-Network. Tell them its not keeping a charger, order it and you're done. Still on the phone with them, put me on hold, lets see if they finish the order. Now they asked to verify if the Shadow is under warranty, and requested the IMEI number. Was just told the Shadow is not under warranty. Warranty is only good on the original user.
So I asked for a Unlock Code for the Shadow. Will be emailed in 24 hours.
At Least I got something.
Damn't.

Got it ordered! Don't know if it was worth that phone call though.
Why is it always a pain in the butt to talk to Tmobile support???? Took 5 minutes just to authorize my account and then he hung up trying to transfer me to PDA support. I called back finally after 10 minutes I got someone in PDA support. She could not find any info on which phones I had. She said half of the form for my account is blank. 10 minutes of hearing her type and then finally she said o here it is. We will send it out today. Then her head set started shorting out when she was reading the end user agreement. Can you hear me?? Hello are you there?? Say again? What? JUST SAY YES!!! Yes. Thanks sir have a good day....

Doesn't have to be PDA support, customer service can order the battery for you too.... is what i've heard.... but I had the same trouble, warranty not verified.
warranty be damned, I need a battery. extended one at that.

Got it ordered AGAIN
They sent me a normal replacement battery. Called them back and was told there is only one battery made for the shadow. I directed him to a couple websites and forums showing otherwise. He checked with a few of his fellow employees and searched around on his system and finally after 15 minutes he said he found it. So we will wait and see what I get this time.

Just got my battery yesterday. It adds ~5 mm to the size of the phone, but it makes it easier to hold with one hand IMHO. I haven't had much time to test the better battery life yet, but it seems to deplete charge much slower than it used to (as expected).

New Battery Info

Warning: Take this with a grain of salt. I got this info from a sales rep at a corporate t-mobile store.
So I went to a t-mobile store over the weekend, I had a issue with my back cover, and asked about any new batteries. The guy gave me a new back cover and a 2nd battery to hold me over until the new ones came out. He told me starting next week, the new G1s will be shipping with a better extended battery, and should be starting a replacement program for current g1 owners. I just hope its true.

lol i just bought an extended 2200mAh battery ><
ah well, only cost me £15. sure hope i get another one though

Meltus said:
lol i just bought an extended 2200mAh battery ><
ah well, only cost me £15. sure hope i get another one though
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I doubt tmobile uk would ever do anything like this... it was meant to be happening in us

Meltus said:
lol i just bought an extended 2200mAh battery ><
ah well, only cost me £15. sure hope i get another one though
Click to expand...
Click to collapse
Care to share where you've ordered it for 15 quid? I want one too...

good old ebay
but unfortunatly the seller has closed his ebay account for whatever reason which is a shame. damn good battery too.
heres his account anyway http://myworld.ebay.co.uk/bestpower-uk

Meltus said:
good old ebay
but unfortunatly the seller has closed his ebay account for whatever reason which is a shame. damn good battery too.
heres his account anyway http://myworld.ebay.co.uk/bestpower-uk
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Click to collapse
I am sure you can still find his email if you used paypal and pass it over to him. just an idea.

his e-mail (or the company's email) is [email protected] good old paypal
also, the battery as £10 with £5 delivery.
delivery time was a bit ****.

I doubt this.
I know that randomly you can get some quick help from T-mo stores when it comes to extra phone parts laying around, but I was having issues with my phone back (grey one) fading to some brownish color.
I called to see if they would cover it under warranty and I was told that they do not stock any battery covers for warranty replacements.
IF they were to warranty a phone, they would have you send them the phone and that I would keep the battery and battery cover.
Since this would not fix my problem, they said they would have to replace the whole phone.
(Since my phone is rooted), I did not want to do this so I told them it was poor service to make me send in my whole phone for a battery back cover which I could get from HTC (which was in stock) for 15.00 + S&H.
So the Rep at the PDA support spoke with his supervisor and credited my account with the cost of replacing the battery back.
Long story short, if they can't even replace the battery or phone w/o sending the WHOLE phone back, then why would they even have extra of either laying around.
P.S. I went with the black back, no point in it fading again. It also looks kinda like a Storm Trooper now.

I walked in and showed them the back of my phone, and they grabbed a replacement back cover for me. But I did got to a corporate store.

the battery replacment program may not be too far off. when i had my wing a new battery got sent to me by T-Mo...........saying that some had experienced overheating problem and such.
the pacakge arrived out of no where.........all i had to do to not be charged was send back the old battery.
so it may come to fruition for our G1's

aad4321 said:
yeah, but they replaced the battery because it was like catching fire, not because the life sucks
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well my battery is like heating oven... especially when connected and im using it.. omg! i can get burned with that thing.

My email to HTC about dust under my screen etc..

Hi, I had my Nexus One for about 4 weeks when I discovered dust under the screen. I rang the service centre who said because my phone was over 2 weeks old I couldn’t have a replacement only a repair. I sent it in for repair and it came back a week later.
I checked the phone over and it looked fine. Then 3 days later I noticed that the dust had come back again. Naturally I was very unhappy as the repair was obviously not carried out correctly or there was a fault with phone.
I then contacted the service department again to tell them I was very unhappy with the repair and what could I do to escalate the issue. I was told by Lee after he had spoken to an escalations manager that I could have a doorstep exchange. That was supposed to happen on the Wednesday.
I waited in all day for the replacement and it never arrived. I rang the service department again to ask where my phone was and was told that a doorstep exchange was not available in the UK and should not have been promised to me. They said that I had to send the phone in again for repair. I explained to them that I was not happy with the service I was getting and that I wanted to take it further. All they could offer was to have the phone looked at again and see if they could replace it.
So I sent it in again for repair and after they had had it for 4 days I rang to see what was happening as I had heard nothing. I was told that I could have a brand new replacement phone and I would receive it Friday. It came Friday and I was happier now I had a phone without dust under the screen. That was until I used it when the lighting in the room was low. I then noticed that the soft key lights were not illuminating. I really could not believe this from a supposedly brand new phone.
So yet again I rang the service department explained my problem to Sebastian and he said that the service I had received was not good enough and he would pass it onto his escalations manager and that he would ring me Monday morning which is today. He didn’t ring Dominic did and said that my phone would have to go for repair again.
At this stage I am now that fed up with the whole thing I could not be bothered arguing anymore, as over the weekend the phone had got dust under the screen just like my last one had. So today I am sending my phone in again. It also means that the service centre has had the phone longer in their possession than I have had since owning it.
I like the phone just not the quality of the build of it and also the outcome of service from the service centre.
I would like someone to contact me and explain why I have had so many problems and also insurance that I will have a working phone eventually.

johnboywilson said:
Hi, i had my Nexus One for about 4 weeks when i discovered dust under the screen. I rang the service centre who said because my phone was over 2 weeks old i couldnt have a replacement only a repair. I sent it in for repair and it came back a week later. I checked the phone over and it looked fine. Then 3 days later i noticed that the dust had come back again. Naturally i was very unhappy as the repair was obviously not carried out correctly or there was a fault with phone. I then contacted the service department again to tell them i was very unhappy with the repair and what could i do to escalate the issue. I was told by Lee after he had spoken to an esculations manager that i could have a doorstep exchange. That was supposed to happen on the Wednesday. I waited in all day for the replacement and it never arrived. I rang the service department again to ask where my phone was and was told that a doorstep exchange was not available in the UK and should not have been promised to me. They said that i had to send the phone in again for repair. I explained to them that i was not happy with the service i was getting and that i wanted to take it furthur. All they could offer was to have the phone looked at again and see if they could replace it. So i sent it in again for repair and after they had had it for 4 days i rang to see what was happening as i had heard nothing. I was told that i could have a brand new replacement phone and i would receive it Friday. It came Friday and i was happier now i had a phone without dust under the screen. That was until i used it when the lighting in the room was low. I then noticed that the soft key lights were not illuminating. I really could not believe this from a supposedley brand new phone. So yet again i rang the service department explained my problem to Sebastian and he said that the service i had received was not good enough and he would pass it onto his escalations manager and that he would ring me Monday morning which is today. He didnt ring Dominic did and said that my phone would have to go for repair again. At this stage i am now that fed up with the whole thing i could not be bothered arguing anymore, as over the weekend the phone had got dust under the screen just like my last one had. So today i am sending my phone in again. It also means that the service centre has had the phone longer in their possession than i have had since owning it.
I like the phone just not the quality of the build of it and also the outcome of service from the service centre.
I would like someone to contact me and explain why i have had so many problems and also an insurance that i will have a working phone eventually.
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Click to collapse
HOLY SH!!!!!!
Ever heard of PARAGRAPHS?

Im sorry to hear this bro :-( that's sad how customer service was handled very poorly. That's one heck of a luck you got.
@Paul LOL you think after all this guy has been through, he cares bout paragraphs? I probably be typing with CAPS.

Paul22000 said:
HOLY SH!!!!!!
Ever heard of PARAGRAPHS?
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haha agreed... i had to follow along with a finger..
in any note.. my debacle is this... had everyone gotten the N1 for say the upgrade price of 179, would there be as much commotion over things. I think part of the unhappiness comes from spending so much on such a fine piece of tech. Dont get me wrong i agree with the OP 100% and would be just as ticked off, but I think that there comes a time when it is fine to say, screw this, just tell me what I need to do in order to make you guys work for my benefit.
let us know how the situation pans out.

you are not the only one here... i got dust, and sent to be replaced. then, the same one came back.. whats worse, the phone rattled. so, i sent it back for refund. heard nothing from them during the following 10 days after the delivery was made. i called back. they told me the phone was lost. FTW. the only solution they have now is ESCALATION...
Still waiting..

Hope you get a resolution soon.
Just out of info where are you returning the phone to? Are the service centres in the UK?

Sorry it was paragraphed in my original email. Had to copy and paste into note pad and forget to check it before posting.
I really only posted to see if anyone else had as many issues as i did.
Yes i could very nearly have typed it all in CAPITAL LETTERS!!! I was mad..

redmongoose said:
Hope you get a resolution soon.
Just out of info where are you returning the phone to? Are the service centres in the UK?
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Click to collapse
Yes UK Milton Keynes.

palosjr said:
haha agreed... i had to follow along with a finger..
in any note.. my debacle is this... had everyone gotten the N1 for say the upgrade price of 179, would there be as much commotion over things. I think part of the unhappiness comes from spending so much on such a fine piece of tech. Dont get me wrong i agree with the OP 100% and would be just as ticked off, but I think that there comes a time when it is fine to say, screw this, just tell me what I need to do in order to make you guys work for my benefit.
let us know how the situation pans out.
Click to expand...
Click to collapse
Yes this is the first time i have bought a phone out of conract.
Maybe i have learnt a lesson!

w00yee said:
you are not the only one here... i got dust, and sent to be replaced. then, the same one came back.. whats worse, the phone rattled. so, i sent it back for refund. heard nothing from them during the following 10 days after the delivery was made. i called back. they told me the phone was lost. FTW. the only solution they have now is ESCALATION...
Still waiting..
Click to expand...
Click to collapse
Oh crickey, i feel a little better now reading your post..

Do you by any chqnce have a picture of the dust under the screen? Id really like to see what this is all about

Check here:
http://forum.xda-developers.com/showthread.php?t=613115

johnboywilson said:
Hi, i had my Nexus One for about 4 weeks when i discovered dust under the screen....
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Click to collapse
Holly sh..* I would start to hate this phone ..actually, after that I don´t even dare to search for any dust .....

JoshHart said:
Do you by any chqnce have a picture of the dust under the screen? Id really like to see what this is all about
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Click to collapse
Its away for repair again!

w00yee said:
you are not the only one here... i got dust, and sent to be replaced. then, the same one came back.. whats worse, the phone rattled. so, i sent it back for refund. heard nothing from them during the following 10 days after the delivery was made. i called back. they told me the phone was lost. FTW. the only solution they have now is ESCALATION...
Still waiting..
Click to expand...
Click to collapse
I'd be disputing the purchase charge with my card issuer if I were you!

I had a similar issue. i tried purchasing aNexus with my Paypal Card but since it was over $500, it was declined by paypal since i had some limitations!
then i used my bank accounts debit card and tried to purchase the phone again, the shopping cart showed me 1 Nexus one phone. very good, i went through with the purchase and a few hours later i receive an automatic email stating the first purchase has been re initiated since the card was changed.
So now i had purchased 2 phone after various emails and complains, the only solution they told me was to send one of them back without opening it. and so i did. a max of 14 days was expected for the refund.
i called Several times in between those days ad said the payment should be coming soon, 16 days passed and nothing so i called again and sent google and email and i received a refund of $521 and not the $560 i paid. i emailed google and told them that the item was never opened and they told me i would get charged for restocking fees either and that it was never my fault to have purchased 2 phones rather than one.........
2 weeks later i receive the remaining refund of $40. a total of 1 month to get everything settled and i AM NOT RICH TO HAVE $600 taken for that long of a time.....
Not to mention, the other phone which i kept had the dust issue too, sent it back and received a brand new one cuz it was under the 14 days. but it had the same dust issue too. i just decided to keep it and every once in a while i get a piece of computer paper or note cards and clean it with it! YUP! thats what i do. UGhhhhh

Rusty! said:
I'd be disputing the purchase charge with my card issuer if I were you!
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Click to collapse
Well thats another story which i dare not go into

minogue said:
I had a similar issue. i tried purchasing aNexus with my Paypal Card but since it was over $500, it was declined by paypal since i had some limitations!
then i used my bank accounts debit card and tried to purchase the phone again, the shopping cart showed me 1 Nexus one phone. very good, i went through with the purchase and a few hours later i receive an automatic email stating the first purchase has been re initiated since the card was changed.
So now i had purchased 2 phone after various emails and complains, the only solution they told me was to send one of them back without opening it. and so i did. a max of 14 days was expected for the refund.
i called Several times in between those days ad said the payment should be coming soon, 16 days passed and nothing so i called again and sent google and email and i received a refund of $521 and not the $560 i paid. i emailed google and told them that the item was never opened and they told me i would get charged for restocking fees either and that it was never my fault to have purchased 2 phones rather than one.........
2 weeks later i receive the remaining refund of $40. a total of 1 month to get everything settled and i AM NOT RICH TO HAVE $600 taken for that long of a time.....
Not to mention, the other phone which i kept had the dust issue too, sent it back and received a brand new one cuz it was under the 14 days. but it had the same dust issue too. i just decided to keep it and every once in a while i get a piece of computer paper or note cards and clean it with it! YUP! thats what i do. UGhhhhh
Click to expand...
Click to collapse
Oh god im hearing some stories now ive posted this!
I have another story regarding the buying of it which is also a nightmare

Has anyone that was rooted had their N1 replaced?

It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?

My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.

I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.

many people on these forumns have without issue.

they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though

zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
Click to expand...
Click to collapse
What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?

nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha

zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
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Click to collapse
I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?

I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?

Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.

Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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Click to collapse
First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)

digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
Click to expand...
Click to collapse
The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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Click to collapse
the inquiry is what they send you in the email. its basically a summary of the repair and the cost

Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.

hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
Click to expand...
Click to collapse
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...

andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
Click to expand...
Click to collapse
The battery wasn't replaced as I confirmed with them as it wasn't the battery.

hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
Click to expand...
Click to collapse
Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
:\

Replacement phone...updated Part Number?

I just got a replacement G2 from UPS this morning. Hopefully to address my random reboot issue and random signal flakiness. Really I just wanted to see if the new unit had a different part number (as in newer hardware revision). I hadn't seen any posts with part numbers listed from their phones. The part number is located under the battery, btw.
The old phone (recieved Sept 29th - pre order):
P/N: 99HLW021-00 XE
S/N: HT09NR21XXXX
The new phone (got it this morning Oct 28th):
P/N: 99HLW021-01 A
S/N: HT0A4R21XXXX
Maybe that last "01" is a revision number?? It looks to me the replacement I recieved is BRAND NEW, not a refurb. At least it appears that way. I think it would be pretty hard to reinstall those plastic pieces between the screen and keyboard, on the keyboard itself, and on the screen that come when it ships new. Of course they stripped it of the battery and back cover.
My old hinge was very tight, and this was also appears to be tight. Although it may have a little less wobble to it. I need to reload all my stuff and give it a test run.
I'll report back on any differences I note.

I see you're in the same area as me, I was wondering what kind of speeds have you gotten around both St.Pete and Tampa. I can't seem to get anything better than 4 mbps at most for download.

pak256 said:
I see you're in the same area as me, I was wondering what kind of speeds have you gotten around both St.Pete and Tampa. I can't seem to get anything better than 4 mbps at most for download.
Click to expand...
Click to collapse
I'm getting around 3-4Mbps d/l most of the time. I've seen as high as 9Mbps near my job, though. Icot area off of Ulmerton.
Make sure you check your part number when you get a chance and vote in the poll at the top. I'm curious about this part number revision thing.

99HLW021-00 from pre-order. Thinking about getting it switched out if there is a new revision out. My hinge is very loose but no reboot issues.

mayurolla said:
99HLW021-00 from pre-order. Thinking about getting it switched out if there is a new revision out. My hinge is very loose but no reboot issues.
Click to expand...
Click to collapse
I haven't even powered up my new one yet. I just put on my screen protector and I'm letting it dry thoroughly before powering it back up. I'll probably wait to mess with it tonight when I'm at work.

I actually have 2 -00's so if anyone wants to change the poll? My wife's was received 2 days ago brand new in box from Asurion. Both have tight and identical hinges and no issues. Mine is 2 weeks old.

just received my replacement order yesterday from preorder and they both have P/N: 99HLW021-00 XE.
but this hinge seems to be tighter than the first one. but i am sure it will get loose over time. It seems i get worst signal than the first one. still no 3G in my house with G2. I get it all day with my Blackberry 9700...*sigh may have to sell the G2 and get the new 9780

Anyone getting the replacements getting a brand new in box phone? Cause I am going to demand that I think when I call about my phone...

yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange

fryrice8850 said:
yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange
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Click to collapse
nope mine was from the mail... so I am going to get screwed once again by CS sending me a referbed one.... I have the extended warranty on the thing too... ugh...

fryrice8850 said:
yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange
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they gave you a brand new box is because ur still under the 14 days grace period. After the 14 days grace period, most replacement handset are just the phone itself no back cover or the battery.

scottch699 said:
nope mine was from the mail... so I am going to get screwed once again by CS sending me a referbed one.... I have the extended warranty on the thing too... ugh...
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i was talking to a rep they did tell me that the phone is so new there isn't any referb phone to give out. my issue was cuz i work for tmo i can't return my phone so i can only get exchanges...
i really wish i didnt get the g2...so many issues with it. hoping to get the Blackberry 9780

fryrice8850 said:
i was talking to a rep they did tell me that the phone is so new there isn't any referb phone to give out. my issue was cuz i work for tmo i can't return my phone so i can only get exchanges...
i really wish i didnt get the g2...so many issues with it. hoping to get the Blackberry 9780
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Sorry to hear that

sorry for getting off topic but do u guys know how to fix when sending an mms issue where the signal gets dropped and comes back up

how much crap did they put you through (testing of the device) before they agreed to send you a replacement?

same 00 xe is my part number, and I got it on Pre-Order.

scottch699 said:
how much crap did they put you through (testing of the device) before they agreed to send you a replacement?
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advise technical support you have perform multiple master reset on the phone and you receive random reboots

I got mine from the T-mobile store yesterday. I am taking it back today. Floppy hinge, won't even connect to edge where I used to get 3G with my G1. I really like the phone but until a radio update and new hinge I will go back to my G1. Or wait till next week and try the my touch.

i picked mine up a week ago in fort lauderdale, part# 99hlw021-00 xf

I also received a replacement today with P/N: 99HLW021-01 A. It was a brand new phone. Maybe it is a new batch because I ordered a replacement last thursday and it took a week to get here, normally it only takes 2 days. I am located in NYC. I noticed that the new phone has a different color in the back. My original has like a brownish color and the new one is grey. Also the Hinge feels sturdier when is closed and when is open as well. I will take a picture of the both phones so you guys can see what i am talking about the colors