Database Users

HTC and Unlocked bootloader Swap

Hello. I just wanted to get some insight on some people who have successfully SWAPPED their phone with an unlocked bootloader because of a manufacturing defect.
My phone originally did not have dust under the screen and I unlocked it. Within 2 weeks it accumulated a TON of dust, called HTC, let them know I was unlocked with dust under the screen, and got my swap going. That was 3-4 weeks ago. I have my new phone (unlocked, however the bottom casing has a sliver of plastic chipped off and the screen isn't flush).
Today I got an email saying my estimated repair bill was $196.00 else I had to pay a triage fee to get my old phone back ( I'm not sure if they will charge the $560.00 for the swap phone as well.) I called and talked to a rep. All he said was that my MB needed to be replaced and shouldn't be charged. He issued and escalation and hopefully I can have this taken care of soon.
If anyone else has had a similar experience, or like stated, SWAPPED an unlocked phone no problem, please let me know how and if you had to ream HTC untill you got what you needed.
PS. My philosophy is if I brick a phone, tough ****. Its my fault. However manufacturing defects as such I have had are unacceptable on a nearly $600.00 unsubsidized phone. I wouldn't mind paying 30-40$ even. But 200 is just outrageous.
Thanks everyone.
Hitorii

LOL, it seems like HTC is saying peoples MB are broken a lot lately.

I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.

cekle said:
I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.
Click to expand...
Click to collapse
Is your ticket closed?

McFroger3 said:
LOL, it seems like HTC is saying peoples MB are broken a lot lately.
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Click to collapse
my thoughts exactly... i wonder if they are doing this strictly to people that have unlocked bootloader...

Just a heads up. I PM'ed swetland and he forwarded my message to google's side of HTC and Nexus one, perhaps this will help my cause.
Worst case scenario I'd like my old phone back and pay the 28$ triage fee and send back the one the Swapped phone ( as not to be charged the $560 for the POS scratched up phone they sent me as a "swap"). That's not unreasonable, is it?
Hopefully though someone will get back to me and let me know whats up and see to get it fixed. As a note, my current Nexus One is not unlocked.
Keep the comments rolling. I'd really like tips to deal with customer service, and it's better to have real world proof of someone actually doing this as it set the precedent. Ay?
Hitorii

Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T

DJFliX said:
Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T
Click to expand...
Click to collapse
Ouch. Mine doesn't even say MB or anything, just a $196.00 USD repair charge. No charge for labor or delivery... I really want this to get fixed today.

I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.

lazaro17 said:
I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.
Click to expand...
Click to collapse
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.

McFroger3 said:
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.
Click to expand...
Click to collapse
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol

lazaro17 said:
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol
Click to expand...
Click to collapse
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.

Hitorii said:
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.
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Click to collapse
Not yet I had to escalate my ticket again just to get a price quote on how much it'll be to fix the dead pixel itself (not replacing the whole motherboard).
I have a thread started with my whole story and updates here
http://forum.xda-developers.com/showthread.php?t=644838
They are being super stern about having an unlocked bootloader and voided warranty no matter what I say. So it looks like I'll have to pay one way or the other.
As a last glimmer of hope I messaged swetland as well to see if he'd be able to help any.
P.S. I thought about doing a swap without telling them I was rooted but I was afraid they would later charge me $196 for MB replacement + $530 for new phone.

[Experience] Dust under screen, unlocked bootloader and repaired without issue.

Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9

Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.

What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?

I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.

Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.

My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App

Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.

@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.

Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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Click to collapse
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.

~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Click to collapse
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.

Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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Click to collapse
I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.

Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?

I would expect it to be out of warranty buy now if it came from a Googler.

I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC

I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.

£30? That's bloody good!

I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.

warranty process journal

So my phone decided to start rebooting at random times all the time. No matter what ROM was on there, or if it was charging or not, it would reboot.
I called HTC and the tech asked me what I had done/tried and after a bit he told me that the sensor that detects overheating was faulty (referreed to it as the hardware watchdog) which was causing a reboot. He said that it was entirely possible that my phones memory was also borked but was not going to commit to that. He did mention that the fact it is unlocked may have negative consequences as they could blame software for the hardware failure.
I was xferred to warranty dept and opted for the "mail me a shipping label and I will mail my phone back" option rather than a swap. They told me to keep the battery, sd card, sim card, phone back plate and take off any screen protectors.
I will update this threat with what I experience so others can see what to expect.
My poor Nexus...it has treated me well.
Off goes an AT&T non SLCD model...here's hoping I get back the same

Sent mine in Thursday for dust under the screen and the sound muffled, came back in Monday fully repaired and no dust to speak of.
Good luck, sometimes 2 weeks is the wrong expected timeframe. =)

Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.

Ticket Information
Status: Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.
Service Type: Repair
Issue Description: rebooting - (possibly overheating?)
----------------------
now to wait for it to return to me. who wants to bet nothing was done to it

player911 said:
Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.
Click to expand...
Click to collapse
If your trying to warranty exchange the att unit, then I'm pretty sure you won't get the slcd unit! They stopped manufacturing the att units before manufacturing the slcd units. Anyone who swaps the att unit are only swapping for recycled refurbished att units.

Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App

I sent mine in for power button repair on Monday using the prepaid label. they got it yesterday morning and when I checked this morning, the status says its repaired. Hopefully it'll arrive by saturday.

I just got my phone delivered. Exactly 5 business days - mailed it on Monday and arrived today. I'm certain that its my original N1 because I made an inscription before sending it in. The power button is fixed and very responsive. I'm wondering how they are able to lock it. I had rooted my N with Cyanogen 6.1 on it. Gotta start all over again.

Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!

I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.

quarq said:
I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.
Click to expand...
Click to collapse
Did u do the swap option or did you send in your Zune?

timchoi89 said:
Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!
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Click to collapse
Well HTC seems fair with their warranty policy. Never had to deal with them, but from what I read, if the issue is not caused by unlocking the bootloader (and I am almost 100% positive paint chipping did not start by changing the ROM ) they will honor the warranty. Look up all those posts with people with failing power button and an unlocked bootloader, getting it exchanged under warranty.

deprecate said:
Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App
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Click to collapse
Are you sure your bootloader is relocked? When I sent mine in for rebooting I got the same phone back... same serial no and imei sticker under the battery, but when I connect to adb it's a different serial number. I'm guessing they swapped out the motherboard but left everything else the same (including amoled screen) which would on turn give you a locked bootloader.

HTC can lock the bootloader again, they can also set your HBOOT to S-OFF, which is probably how they lock it.

How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks

CentralWARMK said:
How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks
Click to expand...
Click to collapse
lol, if you don't know what you have, then what do you care what you get back?

I'm glad you got a laugh out of it. At least someone is happy today.
But, yes I would like to know. Do you know?

The only way to tell is with your eyes. In a dark room, bring up a mostly black screen. On an AMOLED it will be black, on SLCD you'll get backlight bleed.

Thanks Rusty It looks like its a AMOLED screen! yee ha HTC was fast on sending a Nexus one on the swap. Only four days since I called.

Atrix Fingerprint and Camera issues --- ATT says too bad, so sad

I've had my Atrix for about 6 months and suffered through the normal issues without complaining (occasional random reboots & lockups, flaky fingerprint scanner, etc).
Recently my fingerprint scanner stopped working completely. In the past I've been able to get it started again by removing the battery, that doesn't help anymore -- it's completely dead. I've see some posts about cleaning the scanner pad, I may have to try that.
Additionally I now have a black spot in my photos and videos. There's apparently some debris under my camera lens; the spot moves around but it's always there.
I called the ATT handset warranty center expecting them to swap it out for a refurb unit; this isn't ideal but better than what I have. Instead here's the answer I got:
Fingerprint Scanner: "Motorola tells us this isn't a warrantable concern, you have alternate methods to unlock your screen". You can call Motorola directly to see if they'll do anything for you.
Debris inside the camera lens: "Oh, that voids your warranty." I advised the lens is a sealed unit and the debris must have been in there since day one. Their argument is that since I just noticed it now (i.e. it just loosened up and moved into an area where it's noticeable) it is not a warrantable concern and by the way it also voids my phone's warranty.
I'm floored by both answers and pretty shocked. The customer service agent was very matter-of-fact and I know she's reciting the company line.
Anbody have a similar experience?

buschman69 said:
I've had my Atrix for about 6 months and suffered through the normal issues without complaining (occasional random reboots & lockups, flaky fingerprint scanner, etc).
Recently my fingerprint scanner stopped working completely. In the past I've been able to get it started again by removing the battery, that doesn't help anymore -- it's completely dead. I've see some posts about cleaning the scanner pad, I may have to try that.
Additionally I now have a black spot in my photos and videos. There's apparently some debris under my camera lens; the spot moves around but it's always there.
I called the ATT handset warranty center expecting them to swap it out for a refurb unit; this isn't ideal but better than what I have. Instead here's the answer I got:
Fingerprint Scanner: "Motorola tells us this isn't a warrantable concern, you have alternate methods to unlock your screen". You can call Motorola directly to see if they'll do anything for you.
Debris inside the camera lens: "Oh, that voids your warranty." I advised the lens is a sealed unit and the debris must have been in there since day one. Their argument is that since I just noticed it now (i.e. it just loosened up and moved into an area where it's noticeable) it is not a warrantable concern and by the way it also voids my phone's warranty.
I'm floored by both answers and pretty shocked. The customer service agent was very matter-of-fact and I know she's reciting the company line.
Anbody have a similar experience?
Click to expand...
Click to collapse
I have stuff under my front facing camera ,it looks like dust and it is very noticeable. The camera on the back i can see a smudge that is under the lense. You can see it when you go to take a picture. It was caused when i was at Red Lobster, my dad spilled water on my phone and the water leaked under the glass but now it is all gone and it has left behind dust. I have also been experiencing the screen doing things by itself , uncontrolable movement causing me to have to lock and relock the device for it to become usable again. I called ATT and told them everything and NONE of the water circles that determine water damage have changed colors , they are all white. Att said it would cost 150$ for a new phone. Basiclly with me paying 5$ a month for insurance for my phone and then when i have a problem it costs 150$ for a new one? or even a used one i don't see the point in having insurance !

firefox3 said:
Att said it would cost 150$ for a new phone. Basiclly with me paying 5$ a month for insurance for my phone and then when i have a problem it costs 150$ for a new one? or even a used one i don't see the point in having insurance !
Click to expand...
Click to collapse
Not any more. Check with AT&T again. The warranty cost went up a month or so ago, and the deductible for the Atrix is now $199. I think it went up in October if I remember correctly.

yea my fp scanners dead

This is why I don't bother with buying insurance on my phones anymore. Most of the time you're just paying a monthly fee for nothing, and when something does go wrong, you get screwed anyway.

CaelanT said:
Not any more. Check with AT&T again. The warranty cost went up a month or so ago, and the deductible for the Atrix is now $199. I think it went up in October if I remember correctly.
Click to expand...
Click to collapse
They just dropped the atrix 4g down to a tier 2 device so the deductible is $125 now according to at&ts website.
I've switched back to my nexus one for now because my atrix was giving me too many issues. 4-5 battery pulls a day because of screen freezes. Touch screen firing erratically, overheating and shutting down, random reboots, wifi unable to connect unless I restart. It occurs regardless of what rom or kernel including stock everything (it started before I started flashing so I actually thought it was stock issues). Debating which course of action to take with it but I don't have insurance and its bootloader unlocked which may or may not cause issues if I go to Motorola (always a case by case basis i suppose)

lostinbeta said:
I've switched back to my nexus one for now because my atrix was giving me too many issues. 4-5 battery pulls a day because of screen freezes. Touch screen firing erratically, overheating and shutting down, random reboots, wifi unable to connect unless I restart. It occurs regardless of what rom or kernel including stock everything (it started before I started flashing so I actually thought it was stock issues).
Click to expand...
Click to collapse
I've never had such a thing happen to my phone.
knock wood.
Sent from my MB860 using XDA App

lostinbeta said:
They just dropped the atrix 4g down to a tier 2 device so the deductible is $125 now according to at&ts website.
Click to expand...
Click to collapse
I stand corrected! Funny how they changed the Atrix back after only a couple of weeks. Wonder how many people were stuffed with the $199 in that time period!
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf

CaelanT said:
I stand corrected! Funny how they changed the Atrix back after only a couple of weeks. Wonder how many people were stuffed with the $199 in that time period!
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Click to expand...
Click to collapse
I still would never pay 125 for a new atrix ! i would rather buy a nexus s ! or save up for a galaxy nexus

firefox3 said:
I still would never pay 125 for a new atrix ! i would rather buy a nexus s ! or save up for a galaxy nexus
Click to expand...
Click to collapse
Interesting, but I certainly wouldn't take a rebadged Galaxy S in preference to an Atrix, even if they were released at a similar time!

CaelanT said:
I stand corrected! Funny how they changed the Atrix back after only a couple of weeks. Wonder how many people were stuffed with the $199 in that time period!
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Click to expand...
Click to collapse
Thanks for linking the document. I only knew the information because a few days prior to reading this thread I was looking up insurance information for a friend of mine and I happened to look down in curiosity to what it would be for the Atrix. I didn't have time to find it and link it when I replied here though.
AT&T is shifty!

just call back in, say you are having constant reboots and force closes, tell them you did a hard reset, still no change, and they should send you out a warranty unit
once they get your unit back, they won't actually use the phone so there's no way to tell there aren't resets [and besides, you will send it to them in a factory reset anyways so it will load up with a blur sign up menu]

firefox3 said:
I still would never pay 125 for a new atrix ! i would rather buy a nexus s ! or save up for a galaxy nexus
Click to expand...
Click to collapse
Ya - well hopefully this never happens to me...bet the galaxy nexus can't run my laptop dock and multimedia dock.

I thought it was common knowledge that AT&T sucks. Send your phone to Motorola, they will fix it. AT&T is full of **** saying moto says its not covered by warranty, why would they tell you to contact moto directly then!! AT&T can blow me, they charge for premium and give sub standard.
Sent from my MB860 using xda premium

Sass86 said:
I thought it was common knowledge that AT&T sucks. Send your phone to Motorola, they will fix it. AT&T is full of **** saying moto says its not covered by warranty, why would they tell you to contact moto directly then!! AT&T can blow me, they charge for premium and give sub standard.
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Motorola will fix my device for free?
Sent from my MB860 using XDA App

firefox3 said:
Motorola will fix my device for free?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Depends on if they consider the problems to be fixable under warranty. A lot of companies try to weasel out of it though. If your device has scratches, dents or dings they might try to say you dropped it and that caused the problems. Or if you are bootloader unlocked they can claim you voided your warranty because you may have installed software that jacked up your phones hardware. I don't know how Motorola is with this, and you won't know unless you submit it for warranty repair and find out.

firefox3 said:
Motorola will fix my device for free?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Sry for the late response. I'm saying I unlocked my bootloader, reflashed stock gingerbread firmware, then sent in my atrix for repair of digitizer and fps for free.
Sent from my MB860 using xda premium

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.