Database Users

Has anyone that was rooted had their N1 replaced?

It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?

My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.

I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.

many people on these forumns have without issue.

they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though

zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
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Click to collapse
What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?

nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha

zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
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Click to collapse
I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?

I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?

Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.

Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)

digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
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Click to collapse
The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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Click to collapse
the inquiry is what they send you in the email. its basically a summary of the repair and the cost

Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.

hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
Click to expand...
Click to collapse
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...

andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
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Click to collapse
The battery wasn't replaced as I confirmed with them as it wasn't the battery.

hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
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Click to collapse
Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
:\

Evo Charging Problem

I have a loose micro usb port on my evo, it only charges a certain way..have to position it just right and wrap the cord around the phone. You can imagine how annoying this becomes...
Im afraid to switch to a new evo because im rooted...And really would not want to go through the process of rooting a new model..i hear its a hassle really..to get s-off.
So im thinking of using a service online to get my evo repaired...
What do you guys suggest D:?

I had the sane issue and took mine in and got a replacement. If you have insurance its free or at the most it will be $35. Its a sure bet while the online repair is not.
I feel like a new root will be out before you know it.
Sent from my PC36100 using XDA App

dakidobf said:
I had the sane issue and took mine in and got a replacement. If you have insurance its free or at the most it will be $35. Its a sure bet while the online repair is not.
I feel like a new root will be out before you know it.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Problem is i cant stand sense >___>;

Looks Like I am headed for a replacement myself.

XxsydenxX said:
Problem is i cant stand sense >___>;
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Click to collapse
I'm in the same boat in not really liking Sense. If all else fails, you can install the stock 2.2 launcher and use that rather than Sense instead of rooting. You'll still have some Sense elements, but it isn't nearly as in your face.

Yeah I had the exact same problem with my 1st evo but after awhile it stopped charging all together so don't wait to long to replace it mine was such a hassle to get a new one the reps kept saying I damaged it but called sprint and they ordered a new one for me the next day
Sent from my PC36100 using XDA App

My charging port just went bad, took it up the sprint store and they said it was physical damage and i have to pay 100, iv had the evo since release day, i didn't do anything wrong and it started going bad, call sprint and talked to like 3 reps and a supervisor and they said if the sprint store said it was physical damage then you will have to pay 100 for a new one, I think this is more wear and tear or manufacture defect. I bought an external battery charger until next pay day but I think sprint should replace it for free, I have total protection insurance and I'm a premier customer

I've heard many, many people getting it fixed for free, as it is a fairly widely known defect affecting some EVOs. I'd try another repair center, or else go to a independent store, they're usually more lenient, especially for intermittent issues.
If they insist it's user damage, ask them how they differentiate that from the defective connector/solder joint issue plaguing many models in your hw rev? Unless you have obvious massive, smashed damage to your port, they can't, and they're just shirking off shoddy manufacturing onto you.

TheMatrixx said:
I've heard many, many people getting it fixed for free, as it is a fairly widely known defect affecting some EVOs. I'd try another repair center, or else go to a independent store, they're usually more lenient, especially for intermittent issues.
If they insist it's user damage, ask them how they differentiate that from the defective connector/solder joint issue plaguing many models in your hw rev? Unless you have obvious massive, smashed damage to your port, they can't, and they're just shirking off shoddy manufacturing onto you.
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Click to collapse
+1 sounds like you need to try another sprint store. I have a feeling they vary from place to place. Take for instance me, I dropped my evo and got some gashes in the face plate but all else is fine. I went to a repair center near me and the guy told me he didn't have the parts to fix it but he could just order me another one. I said no thanks I didn't want to change it, went to another place and they said it will cost me 35 bucks to fix because it is cosmetic damage and not covered under the protection plan.
Sent from my Evo while i should be working

9th exchange, at the very least.

Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.

The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App

They can offer to give you a different phone all together. Like the g2 or galaxy 4g. Just ask
Sent from my HTC Glacier using XDA Premium App

Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App

I agree with coupetastic-droid and also after your 5th replacement you should get a different phone if u want for ur replacement. Try for a g2 or even a g2x!

coupetastic-droid said:
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I tried that last time.
They no longer do warranty exchanges in store.

Sfkn2 said:
I tried that last time.
They no longer do warranty exchanges in store.
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Click to collapse
Yep, that courtesy ended with a new policy about 3-4 weeks ago and it can't be overridden.

TJBunch1228 said:
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
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Click to collapse
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.

cappyone said:
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
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Click to collapse
Im on my 4th right now. 2 power buttons and 1 with dust under screen. All good displays tho. All within a month and a week of getting it
Sent from my HTC Glacier using XDA Premium App

Sfkn2 said:
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
Click to expand...
Click to collapse
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.

On my 3rd mt4g and I'm about ready to go back to iPhone most androids have to many hardware issues.
Sent from my HTC Glacier using XDA App

Phateless said:
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
Click to expand...
Click to collapse
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.

Sfkn2 said:
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
Click to expand...
Click to collapse
Unrooting is as simple as flashing pd15img.zip through hboot. Not that hard.
Definitely try a different rom. As I said I've found cm7 to be much more stable than stock.
Sorry about your car. I never fully got over the 95 GS-R I crashed back in 05. since then I've been driving an ls.
Sent from my HTC Glacier using XDA Premium App

i got pretty bad luck with my phone. finally got a good one after like 9 exchanges and a month later the power button went out. i called them and they told me i couldnt exchange anymore cause i "had too many problems with the phone." so the rep told me that the only thing they could do left is to exchange my phone for a motorola charm.....i was like wtf why the heck would i want to downgrade my phone, which polly cost more then that piece of **** charm and it doesnt even run android...major downgrade.

Dude. That blows. Hard. I'm sorry to see that you're having so many problems with your phone and I'm glad I don't have the same luck as you. I got mine from eBay and it came in perfect condition. Never had dust under the screen, good screen, no faulty hardware, etc.
But in all seriousness, after 5 phones, I wouldn't keep it. I personally think that it's a great phone, but if I had to take it back 9 times, I'd try something else out. Ask if you can switch. It shouldn't cost you anything as long as the retail price is equivalent or lower than the MyTouch 4g, and if I'm not mistaken, it's one of the higher priced ones (rightfully, so). If you don't hate a keyboard, the G2 might be good for you, but I hear the hinge has problems and knowing your luck, the hinge would break apart upon first use. So maybe the Galaxy S 4g? I know Samsung has great hardware, even if their software is crap, as is their update schedules, but that is easily fixed with custom ROMs.
Either that, or wait and return it completely, if you're still within your return time and keep your upgrade for when the better phones come out, i.e HTC Sensation, etc, and just use something affordable off of eBay or Craigslist. Meh
Just my two cents. Sorry if it didn't help much, but I hope your luck gets better. :/

Update:
My luck has gotten worse. I received another replacement phone on April 15th. A week later, April 22nd, I noticed a dead pixel on my screen.
*Sigh* I have no idea what to do now.

You need to move on to a different device. I've never heard of anyone have so many problems with a device.
Sent from my HTC Glacier using XDA Premium App

I called in and spoke to technical support. They asked me to bring the phone to a store so that they can fill out a request for warranty exchange form. However, their tone basically implied something like, "It's impossible that you are getting so many broken phones. We need to verify that your phone is really defective before we do another exchange."
I brought it to a store and the retail sales manager had no idea why technical support sent me there, and basically told me to go call customer service again. He did, however, notate that there were a few dead pixels on the screen and that there was no physical, nor was there water damage.
I then called retentions and the supervisor picks up (without any transferring either). I explained to her exactly what happened, and how technical support had sent me into the store. She told me that she has no idea why because they could have filled out the form for warranty exchange over the phone, just like the other exchanges that I have done so far.
She apologized for what happened and said that I qualify for a multiple exchange (sorry if I got the term wrong!). She said that the manufacturer would exchange my Mytouch 4g for a Motorola Charm..
I explained that it would be a MAJOR downgrade. She then submits the form for the exchange and told me that it would be shipped express free of charge.

So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
Sent from my HTC Glacier using XDA Premium App

coupetastic-droid said:
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Another MyTouch4g.. Hopefully the 10th one's the charm!

Does Asurion think we're stupid...?

I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
Remove the battery
With the battery still out, please key in your 10 digit mobile phone number to your keypad and press the send key three times.
With the battery still out, please press the power button.
Click to expand...
Click to collapse
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up

brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
Click to expand...
Click to collapse
LoL "defective vibrator".

Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
Sent from my SPH-D700 using XDA Premium App

Screw it. .......

brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
Click to expand...
Click to collapse
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.

algorhythm said:
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.
Click to expand...
Click to collapse
I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.

running_the_dream said:
I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.
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Click to collapse
How often do you think people even restart it when told?

squshy 7 said:
Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
Sent from my SPH-D700 using XDA Premium App
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Click to collapse
Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.

algorhythm said:
How often do you think people even restart it when told?
Click to expand...
Click to collapse
I would guess 97-98%?

Lol this is nothing
On the evo forum some guy wanted help cause his kickstand won't stay inside
It was hilarious what they told him to do
take out and put back in battery
Do a factory reset
Buy a new battery
And ton of other stupid stuff
Sent from my super awesomely amazing
Generation
Unsubdued
Nuclear
Drive
Assault
Module

brianhuangbh said:
At least I get a free Micro SD card and an OEM battery every time they mess up
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Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!

Ahhh the world of outsourcing to stupid ass companies LOL If I have ever had to have a phone replaced I go to a Sprint store. I bought and paid for a new phone and if it needs replaced, I get a new phone. Not some used and possibly abused piece of crap that has been quality checked by someone who probably doesn't know his or her head from their ass.

Its def 100
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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Sent from my SPH-D700 using XDA App

running_the_dream said:
I would guess 97-98%?
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Yep.....that sounds ALOT more accurate .....lol
Sent from my SuperEpic4g using XDA App

XxLostSoulxX said:
Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.
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I got a crack in my screen and they fixed it next day.

brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
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LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.

bjhill2112 said:
LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.
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Haha, the worst part is that they don't let you call in from the phone you need support from. They automatically hang up on you after the dreadful 10 minute process. I ended up calling them off google voice...on my phone.
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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Hmm. I talked to the Sprint rep and they offered to pay the deductible.
The other phone they sent me (my second replacement phone in a week) had issues with the touch buttons on the front. There seems to be a problem with their refurbishing process for this phone...
Well, as long as I'm scoring free overnight shipments of new phones to unbox with free batteries, 16GB memory cards, and chargers, I'm cool.

running_the_dream said:
I would guess 97-98%?
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ROFL!
I just spit my soda everywhere.
Couldn't help it, that post and 25 years in IT support, and I just couldn't help it
IMO, if you hit 40%, you are having a miracle day
LOL
TEP has been great for me, replaced one with a broken usb for free, & one that got lost for $100
All pretty much hassle free
This Epic post brought to you via Tapatalk

I wonder how many people in this thread that bash Asurion know that they are the insurance provider for all of the top 4 carriers...
There's only a few situations where Asurion even needs to be involved:
Crack in the screen that is longer than 1 inch (yes the policy did recently change, shattered screens are not covered in the stores anymore)
Water damage or other physical damage (run over with car, chewed up by dog, etc)
Lost or Stolen (Use the protection app or another locator app to try and track it down and save a deductible, and maybe expel some aggression towards the schmuck that took your phone.)
Anything else should go to a tech store for them to fix or replace it.
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
The refurb process is a little strange; some refurbs I have received from Asurion or Sprint repair stores have been great with no issues, and some have been back to the store in less than a couple weeks with issues, and I've had quite a few Sprint devices since 2002.
Sprint has a "30 Day Bounce" policy meaning if you get a refurb that has a legitimate issue (nothing software related) then they need to send it back to Asurion or wherever to have them re-refurb it and get you another refurb.
I don't see why people are so afraid of refurbs, they are just as likely to have issues as the new phones, but are put through more testing than the new phones. My refurb Epic is holding up great so far compared to the new one, but maybe I just got lucky.

monkeyracer said:
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
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its acually more like 196 dollars. dont forget your monthly payment as well as the deductible.
you can buy an epic on ebay for less than 200 dollars also.

Asurion Question

So I got stuck in a heavy rain storm and my S4 got a little wet. Didn't notice until later that my phone wasn't charging, after totally drying off. The charging port got really hot.
Wouldn't charge a little bit ago either. So I put in an insurance claim for replacement. Plugged it in literally 5 minutes later and it charges again. Will Asurion cancel the claim and refund me the $150 bucks or do I just have to eat it? Kinda annoyed that it just started charging again.

Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta

GiantJay said:
Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta
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They already charged me. Where do I go on the site? All I see is tracking when I go to the site.

agentfazexx said:
They already charged me. Where do I go on the site? All I see is tracking when I go to the site.
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Call their 1800 number its the fastest.

It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?

agentfazexx said:
It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?
Click to expand...
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The only drawback is the verbage when you authorized...it clearly states there is no reversing the claim beyond that point.
Sent from my HTC One using xda app-developers app

Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.

miketucky350 said:
Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.
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I dunno if they'd refund the charge or not. I wouldn't even be able to talk to anyone as it is since their number is just an automated hotline. Seems pretty shady business to me if you can't even talk to anybody. I guess I'll just have to talk to my bank about disputing the charges since they give no way of contacting anybody.

Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent

ifly4vamerica said:
Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent
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So they don't cover water damage even though it's an option for replacement on their site? Uhhh....
Also, the number they have on the Contact Us page has no option to speak with anyone. Do you have a link for the live chat thing?

You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent

ifly4vamerica said:
You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent
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Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?

Usually if it gets wet and you turn it off and dry it completely you can get them to work fine. Not always though especially if something shorts out while it is wet. Just call and talk to them maybe they will do something for you. Sometimes it depends on who you talk to and their mood. It doesn't hurt to ask them. Good luck.
SGS4 Sent

agentfazexx said:
Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?
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Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: because of what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium

squshy 7 said:
Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: not the mere presence of liquid, but what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium
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Yeah I'm going to keep the claim for that reason. Was thinking basically the same thing. I am running CM10.1. Are they going to get pissy because I flashed CWM via Odin? Download mode shows that things have been flashed. Didn't know if there's a way to clear that after restoring the stock ROM...

What about the evidence of Odin flashing seen in download mode?

This is why I suggest getting phones from Best buy with their Geek Squad protection. No deductible and infinite replacements, covers everything but lost/stolen devices.
Sent from my SPH-L720 using Tapatalk 4 Beta

Best buy is the way to go went thru like 5 evo 3ds with them and never had problems
Sent from my SPH-L720 using xda app-developers app

agentfazexx said:
What about the evidence of Odin flashing seen in download mode?
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asurion could care less what you did to your phone once you pay the deductible.