So I got stuck in a heavy rain storm and my S4 got a little wet. Didn't notice until later that my phone wasn't charging, after totally drying off. The charging port got really hot.
Wouldn't charge a little bit ago either. So I put in an insurance claim for replacement. Plugged it in literally 5 minutes later and it charges again. Will Asurion cancel the claim and refund me the $150 bucks or do I just have to eat it? Kinda annoyed that it just started charging again.
Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta
GiantJay said:
Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta
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They already charged me. Where do I go on the site? All I see is tracking when I go to the site.
agentfazexx said:
They already charged me. Where do I go on the site? All I see is tracking when I go to the site.
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Call their 1800 number its the fastest.
It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?
agentfazexx said:
It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?
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The only drawback is the verbage when you authorized...it clearly states there is no reversing the claim beyond that point.
Sent from my HTC One using xda app-developers app
Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.
miketucky350 said:
Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.
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I dunno if they'd refund the charge or not. I wouldn't even be able to talk to anyone as it is since their number is just an automated hotline. Seems pretty shady business to me if you can't even talk to anybody. I guess I'll just have to talk to my bank about disputing the charges since they give no way of contacting anybody.
Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent
ifly4vamerica said:
Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent
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So they don't cover water damage even though it's an option for replacement on their site? Uhhh....
Also, the number they have on the Contact Us page has no option to speak with anyone. Do you have a link for the live chat thing?
You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent
ifly4vamerica said:
You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent
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Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?
Usually if it gets wet and you turn it off and dry it completely you can get them to work fine. Not always though especially if something shorts out while it is wet. Just call and talk to them maybe they will do something for you. Sometimes it depends on who you talk to and their mood. It doesn't hurt to ask them. Good luck.
SGS4 Sent
agentfazexx said:
Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?
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Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: because of what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium
squshy 7 said:
Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: not the mere presence of liquid, but what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium
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Yeah I'm going to keep the claim for that reason. Was thinking basically the same thing. I am running CM10.1. Are they going to get pissy because I flashed CWM via Odin? Download mode shows that things have been flashed. Didn't know if there's a way to clear that after restoring the stock ROM...
What about the evidence of Odin flashing seen in download mode?
This is why I suggest getting phones from Best buy with their Geek Squad protection. No deductible and infinite replacements, covers everything but lost/stolen devices.
Sent from my SPH-L720 using Tapatalk 4 Beta
Best buy is the way to go went thru like 5 evo 3ds with them and never had problems
Sent from my SPH-L720 using xda app-developers app
agentfazexx said:
What about the evidence of Odin flashing seen in download mode?
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asurion could care less what you did to your phone once you pay the deductible.
Related
Thought I would share my experiences with you guys to hopefully settle some stomachs.
I got my first incredible the day they were released. About a month after i got it, it started randomly rebooting and shutting off. It would run great for days, then have a fit of reboots. I used it like that for quite a while until root was released. I rooted it, then shortly after installed some of the leaked roms. I hoped that updating everything would help with the reboots.. nope.
Anyway, long story short. I called VZW and they sent me a replacement device. I sent back the first phone with S-off, rooted, radio updated, and running a cryogen mod.
As soon as I got the replacement phone, I re-flashed it with all the goodies. Last week I ended up bricking it because my kid ran by and pulled it off the USB cable during a flash of sky raider. It would boot into Hboot, but i nothing i did made it work right again. Anyway, I called that day and said "my phone doesnt turn on anymore" they sent me another replacement. I sent that phone back with s-off and radio 2.15 and not booting past the silver HTC screen.
I was wondering wtf, i thought for sure i would get a call or a letter or SOMETHING. i have a buddy that works at the VZW warehouse so I asked him. He said all they do is open the box, verify that the numbers on the phone match the numbers on the return order and move on. They get 1,000s of phones a day from warranty exchange. Nobody "checks them". Hes just a lowly worker but I think hes right.
I have had VZW for just over 10 years now, and have utilized their "exchange 3 times per year" service on almost every phone I have had. I have sent in phones that I broke the screens on, by saying "my phone doesn't work anymore". I have sent in phones i dropped in the water by saying "my phone doesn't work anymore".
The people in the warehouse who check the phones numbers have NO IDEA why you sent it in, or what the tech told you, or why they told you to take it back.
bottom line.. don't stress about it. and take advantage of VZW's service of letting you exchange your phone 3 times per year.
EDIT
Just wanted to add... They give you 10 days to send the phone back, that first incredible i sent back, i kept for over a month. They even posted an equipment charge to my account for not sending it back, but that took them a month. I just called 611 and said "oh gee wow.. i forgot to send that back" lady told me no problem and sent me out a new box and i mailed it back. 3 days later they credited my account the $500+ equipment charge. That was the phone with s-off, radio update, and running cryogen. Hardly stock lol. and honestly.. it was a intermittent reboot problem. what would they do anyway? turn it on and use it for a week to see when it shutdown? lol
That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x
DeeBG said:
That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x
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no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice
msticlaru said:
no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice
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It's how I got my Incredible. Upgraded for free from D Eris. I got a big scratch on my screen somehow. Need a refurb soon. Haha.
I'm not sure if the masses should know any of this.
This is exactly how I got the Incredible from the Moto Droid. 3 times returned (the 3rd time not even for an unfixable problem *oopsie* ) and then they said they would send me an Incredible. I love VZW tech support
Hmmm, that Droid incredible hd sounds pretty cool lol when's it coming out again? Jk jk lol
Edit: this is good to know if something really does go bad with my phone. But I would never take advantage of it.
Sent from my ADR6300 using XDA App
MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!
anothen said:
MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!
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agree...
/10char
Yeah, I'm sure this all-important xda thread would be the first inkling VZW has ever had that some people game their replacement policy (sshhh!)
better shut it down RIGHT AWAY before the sky falls on us.
I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
Why would this thread need to be deleted. If Verizon does crack down good. People with legit problems with then hopefully be helped even better.
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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Click to collapse
1 in 4 people with 2 year contracts could make a full replacement purchase price claim and they'd still have a nice profit, assuming they had to pay full price MSRP for replacements. Wonder how much they'd make by using refurbs as replacements, rejecting claims, etc.
I may be in the wrong business.
Also, delete the thread. That is the best way to restrict information flow.
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
Click to expand...
Click to collapse
Because warranty doesn't cover getting it wet, replacement of lost/stolen, cracked screen, break due to drop or abuse, etc.
Hey, my comment from yesterday got deleted! No fair, it doesn't count for my replies posted either...
Zerotwistknife7 said:
agree...
/10char
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Agreed Its not about VZW finding out its about people abusing it.
actually its not 3x a year its 3x in a period of thirty or sixty days.
that's how i got my dare from a Venus. The Venus always had something wrong and the tech himself told me well if they replace 3 in a month then you can get another phone.
anothen said:
I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.
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Just like there always has to be a Chicken Little or three, I guess. Would you rather I put a broomstick up my ass and found some piously earnest way to express my sincere contempt for those who run around asking for this thread deleted, that information suppressed, mods help us! etc, just to save us from ourselves? OK, then:
Attempting to mold community behavior by restricting the flow of information is a really dumb idea, especially on a hacker forum. And preserving a loophole that lets a knowledgeable few commit warranty fraud by concealing the means & opportunity from the other "hundreds of thousands of people" who read XDA is elitist, self-serving, and morally reprehensible all at once.
Fortunately for the scruple-challenged, my sense is that VZW is well aware of the potential, but just doesn't care--or at least is unwilling to invest in the kind of training and verification overhead that would allow them to examine each claim for legitimacy. So by all means: keep returning those bricked phones for an upgrade, but do stop hiding the Machiavellian ingenuity of your methods under a bushel--let it shine forth unto the ends of the earth! Free replacement phones for all!
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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Well, I suppose it's terribly old-fashioned to suggest that your conscience might trouble you if you went that route... But ethics aside, if you lost the phone outright, or smashed it to tiny bits, you could still need that insurance. The VZW workers might be inattentive and uncaring, but I'm guessing even they might notice an empty box, or a phone that arrives in a sandwich bag with no one fragment larger than 30 mesh!
Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?
If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.
Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
Perfect time to download the new gingerbread keyboard...lmao
man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.
ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Click to collapse
This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App
Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App
Same exact thing happened to me. They swapped mine though because I had insurance.
i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube
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xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Click to collapse
Are you seriously soliciting a bribe?
xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Click to collapse
soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.
ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App
jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
Click to expand...
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.
I've been having issues with my charging port for some time now. I've had intermittent issues where the port would not charge and then today, it finally broke off apparently. The Sprint corporate store said they could not fix it and to call Asurion. I'm sure I have the same issue a lot of Evo users have had in that I'm sure they are going to want to charge me the $100 deductible.
How can they call this physical damage to the phone? Plugging it in is a normal activity and there are plenty of documented cases of the charge port coming loose or breaking.
All I want is for Sprint to replace my Evo so I can be on my way. I'm having nothing but bad luck in my endeavor. Has anybody successfully gotten Sprint to replace their phone without going through Asurion? What did you do or say?
I have the same issue. Your phone is probably covered under manufacturer warranty still. Contact HTC. Takes two weeks.
I haven't sent mine in yet. I purchased a battery charger and spare batteries until I figure out how to live with my phone.
Good luck!
Sent from my PC36100 using XDA App
hgelpke said:
I've been having issues with my charging port for some time now. I've had intermittent issues where the port would not charge and then today, it finally broke off apparently. The Sprint corporate store said they could not fix it and to call Asurion. I'm sure I have the same issue a lot of Evo users have had in that I'm sure they are going to want to charge me the $100 deductible.
How can they call this physical damage to the phone? Plugging it in is a normal activity and there are plenty of documented cases of the charge port coming loose or breaking.
All I want is for Sprint to replace my Evo so I can be on my way. I'm having nothing but bad luck in my endeavor. Has anybody successfully gotten Sprint to replace their phone without going through Asurion? What did you do or say?
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Click to collapse
I've heard of Sprint doing that, claiming it's 'physical damage' and and that they refuse to fix it. Asurion, if you have it, is actually quick, you'll have your phone in a day or two. However, you get dinged with the $100 deductible. If you are unsuccessful at getting Sprint to replace it, I gaurantee you that you could find an electronics repair place and have them re-solder the charging port. Supposedly, for someone who knows how to do that type of thing, it's a simple and quick task to do. I'm sure it would be far less than 100 bucks to have it re-soldered. Also, I was reading a thread about this very topic, where someone who did have a lot of electronics experience, said that the solder joints on the charging port are terrible, and a poor overall design to boot.
I wonder... being that any sort of plugging in of a cable puts stress on that charging port, do you suppose that a charging cradle is better or worse for the phone? I'd guess better.....?
FYI- I had the same exact issue and the Sprint Corporate store replaced it for me no questions asked. I wasn't even able to unroot because the battery died.
Sent from my PC36100 using XDA App
Mine broke also and they gave me a new one. But it couldve been that it was during my first month.
Sent from my PC36100 using XDA Premium App
If you don't have tep sprint doesn't care what happens to your phone...they won't replace it.
cbradberry said:
FYI- I had the same exact issue and the Sprint Corporate store replaced it for me no questions asked. I wasn't even able to unroot because the battery died.
Sent from my PC36100 using XDA App
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Same deal for me.my charger port broke while rooted.I just took it to a repair store not the corporate one, they looked at it then pulled up my account information then activated an evo they had behind the counter and I walked out, that easy! Sorry your having problems, if I was you I'd try a different store. I used the store in Tavares, Florida so you can look them up to see exactly what type of store they are. Good luck to ya!
easy answer: its physical damage, if something is broken then it is not covered by warranty. doesnt matter how it happened, if its broke you did it. use asurion.
real answer: its a grey area. sometimes these ports do break off, and while yes technically it is not covered by warranty or esrp, generally if the phone shows no other signs of physical damage a tech will replace the phone for you. keep in mind that the letter of the law states it is not covered though, so if that store choses not to replace it they are properly doing their job. the techs and stores have repair quotas, and exchanging those phones does cost sprint a lot of money.
if the port is just lose it would have been fine, but its its completely off the board its considered physical damage because it could have been from normal wear and tear or you could have used a pair of pliers and pulled it out. you can try htc but its gonna take for ever and you still have to pay for the parts.
sprint fixed mine in jan...no 35.00 charge (i dont have insurance) it broke again this past week. The ordered a replacement phone. Will be here monday...no 35.00 charge.
Guess it just depends
I took mine in the day after it started acting up - not rooted. I just took it to the Sprint store closest to me. I have insurance & was past my 30 days. I told the guy, he didn't even ask questions about it. He filed it through Asurion and told me to come back the next day after 2:00. It didn't cost anything. But then again... he was flirting with me, so that could have something to do with it.
I'd just try another store, I think it depends on who you get behind the counter with stuff like this. And if you know any pretty girls that will go for you - try that. I've had 3 EVOs and didn't pay for any of my replacements.
kellybrf said:
easy answer: its physical damage, if something is broken then it is not covered by warranty. doesnt matter how it happened, if its broke you did it. use asurion.
real answer: its a grey area. sometimes these ports do break off, and while yes technically it is not covered by warranty or esrp, generally if the phone shows no other signs of physical damage a tech will replace the phone for you. keep in mind that the letter of the law states it is not covered though, so if that store choses not to replace it they are properly doing their job. the techs and stores have repair quotas, and exchanging those phones does cost sprint a lot of money.
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Sorry, but I have to call BS on most of this (not what you are saying, but rather Sprint's policy)
These devices have a 1yr manufacturers warranty. Sprint should take the hardware for the customer and swap it with HTC....so it shouldn't be costing Sprint a dime (except for labor, which is payed for already).
And frankly if Sprint doesn't want to be the middleman for manufacturer swaps then they need to stop putting their name on the hardware.
Its the same issue I have with the different Corporate vs Franchise Sprint stores...seriously, if you put a sign saying "Sprint" on your store, then you should be prepared to represent them 100% by offering the same services. Sometimes its like showing up to a McDonalds and being told that only the real locations have fries.
[/rant]
Sent from my device.
I've had my Evo since launch day and my charge port was having the same issues.
Called HTC about the warranty and they said it would not be covered.
Took it to Sprint and they swapped it out for the $35 fee since the device was still under the manufacturer's warranty period. I think some stores know this is a recurring issue with this phone and are not putting up much of a fuss over replacing them.
My advice, keep trying different stores until you find one that does it.
ramiss said:
Sorry, but I have to call BS on most of this (not what you are saying, but rather Sprint's policy)
These devices have a 1yr manufacturers warranty. Sprint should take the hardware for the customer and swap it with HTC....so it shouldn't be costing Sprint a dime (except for labor, which is payed for already).
And frankly if Sprint doesn't want to be the middleman for manufacturer swaps then they need to stop putting their name on the hardware.
Its the same issue I have with the different Corporate vs Franchise Sprint stores...seriously, if you put a sign saying "Sprint" on your store, then you should be prepared to represent them 100% by offering the same services. Sometimes its like showing up to a McDonalds and being told that only the real locations have fries.
[/rant]
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Exactly!
DEMAND a repair or exchange.
Sent from my device.
Sent from my PC36100 using Tapatalk
Call customer service and ask for Account Services. Tell them your situation, and how this IS a manufacturer defect. Tell them you will cancel your account if they dont do anything about it. They will either send you one, or put a note on your account for the store to replace it.
IF by chance that doesnt work, email [email protected]. That's the Executive Offices, the same people you would talk to if you were to file a complaint with the BBB, only this takes a day to respond, not weeks like the BBB.
fix it yourself
i had this same problem. i took it in a week earlier when the port was just wiggly and the store said they couldnt do anything.
a week later the phone wouldnt charge at all. i take the phone and and the tech takes it
he took the port out of the phone and taped it to the reciept and said that the phone was damaged beyond repair.
i ended up calling sprint form the parking lot and found a sprint person who would setup an invoice to send me a new phone and id mail back the broken one. however the tech at the store refused to take the "damaged beyond repiar" tag off my phone.
after 2 hours on the phone and at the store it ended up getting replaced.
i was massively pissed.
tl;dr: try a different store.
sitlet said:
Call customer service and ask for Account Services. Tell them your situation, and how this IS a manufacturer defect. Tell them you will cancel your account if they dont do anything about it. They will either send you one, or put a note on your account for the store to replace it.
IF by chance that doesnt work, email [email protected]. That's the Executive Offices, the same people you would talk to if you were to file a complaint with the BBB, only this takes a day to respond, not weeks like the BBB.
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Click to collapse
What a bad mentality to have... Account services will do everything in their power to help resolve your issue, however they have no ability whatsoever to send a replacement device, they will need to contact a store or tech support to have your device fixed/exchanged. If they deem the device unrepairable, you will have to use insurance or go through the manu warranty.
DirtyShroomz said:
What a bad mentality to have...
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Yes I agree, but sometimes it is unfortunately a last resort that works. :/ But to put this all to rest just try another store and keep trying. Its worked for me and countless others. Some people just dont give two $h!ts about anyone or there problems and wont go above and beyond to help.
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
Remove the battery
With the battery still out, please key in your 10 digit mobile phone number to your keypad and press the send key three times.
With the battery still out, please press the power button.
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This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
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LoL "defective vibrator".
Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
Sent from my SPH-D700 using XDA Premium App
Screw it. .......
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
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Click to collapse
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.
algorhythm said:
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.
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I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.
running_the_dream said:
I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.
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How often do you think people even restart it when told?
squshy 7 said:
Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
Sent from my SPH-D700 using XDA Premium App
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Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.
algorhythm said:
How often do you think people even restart it when told?
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I would guess 97-98%?
Lol this is nothing
On the evo forum some guy wanted help cause his kickstand won't stay inside
It was hilarious what they told him to do
take out and put back in battery
Do a factory reset
Buy a new battery
And ton of other stupid stuff
Sent from my super awesomely amazing
Generation
Unsubdued
Nuclear
Drive
Assault
Module
brianhuangbh said:
At least I get a free Micro SD card and an OEM battery every time they mess up
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Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
Ahhh the world of outsourcing to stupid ass companies LOL If I have ever had to have a phone replaced I go to a Sprint store. I bought and paid for a new phone and if it needs replaced, I get a new phone. Not some used and possibly abused piece of crap that has been quality checked by someone who probably doesn't know his or her head from their ass.
Its def 100
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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Sent from my SPH-D700 using XDA App
running_the_dream said:
I would guess 97-98%?
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Yep.....that sounds ALOT more accurate .....lol
Sent from my SuperEpic4g using XDA App
XxLostSoulxX said:
Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.
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Click to collapse
I got a crack in my screen and they fixed it next day.
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
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Click to collapse
LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.
bjhill2112 said:
LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.
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Haha, the worst part is that they don't let you call in from the phone you need support from. They automatically hang up on you after the dreadful 10 minute process. I ended up calling them off google voice...on my phone.
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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Hmm. I talked to the Sprint rep and they offered to pay the deductible.
The other phone they sent me (my second replacement phone in a week) had issues with the touch buttons on the front. There seems to be a problem with their refurbishing process for this phone...
Well, as long as I'm scoring free overnight shipments of new phones to unbox with free batteries, 16GB memory cards, and chargers, I'm cool.
running_the_dream said:
I would guess 97-98%?
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ROFL!
I just spit my soda everywhere.
Couldn't help it, that post and 25 years in IT support, and I just couldn't help it
IMO, if you hit 40%, you are having a miracle day
LOL
TEP has been great for me, replaced one with a broken usb for free, & one that got lost for $100
All pretty much hassle free
This Epic post brought to you via Tapatalk
I wonder how many people in this thread that bash Asurion know that they are the insurance provider for all of the top 4 carriers...
There's only a few situations where Asurion even needs to be involved:
Crack in the screen that is longer than 1 inch (yes the policy did recently change, shattered screens are not covered in the stores anymore)
Water damage or other physical damage (run over with car, chewed up by dog, etc)
Lost or Stolen (Use the protection app or another locator app to try and track it down and save a deductible, and maybe expel some aggression towards the schmuck that took your phone.)
Anything else should go to a tech store for them to fix or replace it.
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
The refurb process is a little strange; some refurbs I have received from Asurion or Sprint repair stores have been great with no issues, and some have been back to the store in less than a couple weeks with issues, and I've had quite a few Sprint devices since 2002.
Sprint has a "30 Day Bounce" policy meaning if you get a refurb that has a legitimate issue (nothing software related) then they need to send it back to Asurion or wherever to have them re-refurb it and get you another refurb.
I don't see why people are so afraid of refurbs, they are just as likely to have issues as the new phones, but are put through more testing than the new phones. My refurb Epic is holding up great so far compared to the new one, but maybe I just got lucky.
monkeyracer said:
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
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its acually more like 196 dollars. dont forget your monthly payment as well as the deductible.
you can buy an epic on ebay for less than 200 dollars also.
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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Click to collapse
So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk
As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
MultiDev said:
As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
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Click to collapse
Sprint will replace
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Khilbron said:
So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk
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That doesn't make any sense.
The best busy insurance is useless.
You're better off using the warranty because either way you're going to be without a phone for multiple weeks.
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
Indirect said:
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
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Click to collapse
I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
tgruendler said:
I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
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Click to collapse
Furthermore, if you actually took the time to read and/or inquire about the battery replacements when you signed up, you would know that this is standard procedure.
Sent from my PC36100 using Tapatalk
bjb_nyj101 said:
you would know that this is standard procedure.
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Click to collapse
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
Click to expand...
Click to collapse
Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk
HSadler93 said:
Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk
Click to expand...
Click to collapse
I was referring to warranty concerns, not physical damage concerns.
That's what TEP is for.
Battery replaced on site, phone replaced within a day if service cannot be performed, deductible only if you damage the phone.
A lot better than paying $10 a month and having to wait a week [or up to three] to have a phone. [Which is just what the HTC warranty is like]
LexLuger82 said:
Sprint will replace
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Click to collapse
From the warehouse, which usually takes a day or two.
Sunsparc said:
From the warehouse, which usually takes a day or two.
Click to expand...
Click to collapse
Sprint replaces batteries on site
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mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
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Click to collapse
I never said that the OP wasn't right for advocating against black tie. I'm replying to this:
Indirect said:
I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it?
Click to expand...
Click to collapse
Not just this black tie insurance, but everything you sign up for in general; You should know what services you are signing up & paying for. Period. There should never be any surprises. *Even if* you "assume" that you'll be able to get something fixed/replaced/etc, it seems like common sense to call in before hand to make sure, rather than wast an hour of your time.
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
Click to expand...
Click to collapse
Don't use "Best Buy" at all.
blizzard1017 said:
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
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Click to collapse
The sad thing is, I wanted to work with geeksquad last year but then I found out the severe lack of knowledge in that group in general and I was appaled I have an extensive knowledge of windows and linux as well as the ability to remove just about every peice of malware by hand and I hate people that just scan with different tools that will eventually pick up something. Guess what best buy does to remove malware? Throw scans at it. I would much rather do all of it by hand so I figured I can do freelance virus removal for the time being and it has worked out wonderfully. I'm gonna try to convince my dad to just get me the sprint TEP plan and go from there. Atleast then I can find someone intelligent to fix my issues that I can't fix myself.
fenixjn said:
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
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Click to collapse
yeah, don't think I ever see batteries at Best Buy....you gotta read the small print when buying all that extra stuff from stores....especially when it involves them replacing something for free....