Database Users

Has anyone that was rooted had their N1 replaced?

It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?

My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.

I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.

many people on these forumns have without issue.

they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though

zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
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What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?

nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha

zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
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I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?

I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?

Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.

Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)

digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
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The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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the inquiry is what they send you in the email. its basically a summary of the repair and the cost

Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.

hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
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Click to collapse
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...

andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
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The battery wasn't replaced as I confirmed with them as it wasn't the battery.

hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
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Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
:\

[Resolved] Rooted Nexus One Dust Replacement

It seems quite a few people have had questions about getting a replacement phone due to a dust issue on an original rooted phone. Here is my experience:
I called HTC and began the replacement process, but did not mention my phone was rooted. Three days later I received another Nexus One with no battery and no battery cover. My observations on the differences between the old phone and the new phone can be found here: http://forum.xda-developers.com/showthread.php?t=655966
I removed the battery cover and battery from my original phone and shipped it to HTC in Texas with the packaging and shipping label they supplied.
Approximately 5 days later (today), I received an email from HTC saying "We have completed our diagnostic tests. To review the results and confirm this quotation please visit our service site." I went to the site and there was an option to pay a $196 service fee or to pay $28 for the return shipment of my original phone (without any servicing).
I called up HTC to find out more information. The service representative pulled up my file and immediately asked me if my phone had been rooted. I had little choice at this point so I said my phone had indeed been rooted. The representative told me my options are to:
a) Pay the $196 to replace the motherboard in the phone (does this mean Goolge/HTC also do not know how to relock the bootloader?), keep the replacement phone they sent, and not receive back my original phone. This is the worst case scenario where I pay $196 to get a brand new replacement N1 with no dust issue.
b) Pay the $28 shipping charge to return my old phone, and return the replacement phone. This would bring me back to square one, with having my original rooted phone with the same dust issue.
c) Pay the $28 shipping charge to return my old phone with the same dust issue. Now I would own two full priced N1s, one that is brand new, and a second that still has a dust issue.
Most importantly, and my only hope really for coming out on top, the representative mentioned that I should call back tomorrow before 5PM EST and speak to a supervisor that has the ability to declare that rooting the phone has no impact on the dust manufacturing issue, and I could keep the replacement phone at no charge. The representative said that there is a 50/50 chance the supervisor would do this.
If the supervisor will not honor the warranty and let me keep the replacement phone for no charge, I will just return the replacement phone, get my old phone back, disassemble the phone, clean the dust out and reseal the phone with RTV or something similar.
I will call them up again tomorrow and report back what happens.
It has been difficult to resist rooting the replacement phone.
UPDATE: Through the help of a google employee, I was pointed towards this form: http://google.com/support/android/bin/request.py?contact_type=refund
If you start a ticket with this form, the Google sales team will work to help resolve voided warranty issues from an unlocked bootloader when exchanging or servicing the N1 due to a manufacturing defect.
I called HTC today and they said I was no longer going to be charged $196 because of my unlocked bootloader, and my warranty would be honored. The representative on the phone seemed to have no idea why the ticket status had changed.
I am very pleased with the outcome, and give many thanks to the Google employees that go out of their way to support their loyal customers. It is nice to know that the passion we have for Android is acknowledged and supported by the Google team.
Time to root the new N1.

I wonder if they make a distinction between rooting and an unlocked bootloader?
Because it is possible to un-root. So for other people returning phones, they could un-root, and if they ask if it's rooted, they could say no.

Paul22000 said:
I wonder if they make a distinction between rooting and an unlocked bootloader?
Because it is possible to un-root. So for other people returning phones, they could un-root, and if they ask if it's rooted, they could say no.
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Valid point, but I think the issue is voiding the warranty by unlocking the bootloader.

How do you expect HTC to honor a warranty which you clearly and willingly voided?

JD914 said:
How do you expect HTC to honor a warranty which you clearly voided willingly?
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Click to collapse
Welcome to XDA.
I don't necessarily expect HTC to honor my voided warranty, but I am optimistic that HTC will fix my $580 defective phone from a manufacturing defect that is in no way related to rooting.
Like the representative I spoke with said, there's about a 50/50 chance it will work out. No harm in trying.

Interesting.
I think it's kind of crappy that unlocking the bootloader voids your hardware warranty too. I mean, if your phone has an obvious physical defect like this, completely unrelated to the firmware, then they should honor the warranty.

Comon, HTC, be reasonable! There is dust under the screen and nothing else is bad! That is obviously not related to rooting in any way. $196 to replace the motherboard? Yeah right! More like press a button on the computer and relock it.

i don't know if he is still around here anymore, but swetland works for google, and when the n1 came out, he was going to be an advocate for us, and if you were having obvious manufacturing defects (such as dust under the screen), he could pull strings to get it fixed for you.
i say pm him, and see if you get a response.

GldRush98 said:
Interesting.
I think it's kind of crappy that unlocking the bootloader voids your hardware warranty too. I mean, if your phone has an obvious physical defect like this, completely unrelated to the firmware, then they should honor the warranty.
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They should but in the real world they don't have to and more than likely wont. Most people don't, but if you read the literature that comes with electronic devices you'll see why they do what they do as far as warranties go.

And this is why I keep saying repeatedly, stop sending your device back people. A few specs of dust isn't worth the hassle. Just sent it back at 364 days. THEN it's worth it.

Paul22000 said:
And this is why I keep saying repeatedly, stop sending your device back people. A few specs of dust isn't worth the hassle. Just sent it back at 364 days. THEN it's worth it.
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I had excessive dust, more than 30 specs.

irishrally said:
I had excessive dust, more than 30 specs.
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30 specs?
The only way it'd be worth it to send it back is when you have so much dust you can't even COUNT the specs.

Paul22000 said:
30 specs?
The only way it'd be worth it to send it back is when you have so much dust you can't even COUNT the specs.
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No, dust is really annoying and is frustrating to have considering the price we paid for this thing. The more HTC has to refurbish, the more they learn their lesson and make sure that no dust gets in.

OP, get back to us and let us know what happens

Good news - this issue has been resolved and will be charged nothing for my rooted phone with dust defect exchange. See OP for details.
Many thanks to the dedicated Google team that supports their loyal customers.

irishrally said:
Good news - this issue has been resolved and will be charged nothing for my rooted phone with dust defect exchange. See OP for details.
Many thanks to the dedicated Google team that supports their loyal customers.
Click to expand...
Click to collapse
Congrats!
Any chance you can update the link in the OP?
It's linked as "google.com/support/android/bi...ct_type=refund" with the dots, which leads to a dead page of course

Paul22000 said:
Congrats!
Any chance you can update the link in the OP?
It's linked as "google.com/support/android/bi...ct_type=refund" with the dots, which leads to a dead page of course
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Click to collapse
Thanks. OP updated.

JD914 said:
How do you expect HTC to honor a warranty which you clearly and willingly voided?
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Click to collapse
Here in the US, a warranty termination because of a any fine print violation will not stand up in court unless the warranty violation had a direct impact on a defect in question. Automakers have tried that kind of bologna with aftermarket parts, and they've failed. They can't refuse to honor a warranty just because a car was serviced by others, and they can't refuse to warranty an alternator because someone put on an aftermarket exhaust system, unless they can prove that those actions had a direct impact on the defect.
This does not mean HTC is obligated to bail someone out who has bricked their phone, but hardware issues like dust under the digitizer or faulty microphones or the like clearly can't be tied to unlocking the bootloader. I expect HTC or any other company to honor the laws wherever their products are marketed, and it seems that's exactly what they are doing.
I hope this ends your confusion, and really wish more slack was allowed by some for people who unlock the boot loader and then end up with hardware issues requiring service.

attn1 said:
I hope this ends your confusion, and really wish more slack was allowed by some for people who unlock the boot loader and then end up with hardware issues requiring service.
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Click to collapse
I hope someone figures out how to re-lock the bootloader.

I'm really suspicious about the rooting voiding your warranty. I mean you paid damn near 577 for the device..well i know I Did... Why can't you root your own ****..its known as a google dev phone if I'm wrong correct me..But isn't android open source? why can't we try and help it be a better Operating system? They want us to sit on 2.1 until google puts something out? Why not dev with our phones and help google help itself? I mean damn... I could see if you were under a contract with tmobile..but I bought my phone brand new unlocked for the full price give me some damn use of my phone..

Someone on this forum scammed me with a broken phone on ebay. What should I do?

I received the phone today and when I powered it on the screen was locked and wouldn't let me unlock it. When I would press the volume button it would prompt me to press "Cancel" and then "Unlock" but the screen was completely unresponsive. I did a hard reset and once it got to the calibrate screen it won't do anything at all. Completely unresponsive to touch.
The Seller assures me that it worked and they did a hard reset before shipping it.
It looks like the phone has been opened because the screw with the VOID sticker on has been tampered with and one of the screws is missing the head. It has to be someone on here because it has SPL-1.56.OliNex and a cooked 6.1 ROM. The phone was insured for the shipping and they offered to help with repair costs
"I suggest you could go to the local repair shop to see what is wrong with it.
Another way is to contact those guys:
http://www.drcellphone.com/shop/home.php?cat=580
And if they can repair it for reasonable price, I will refund you for repair price."
What do you guys suggest I do about this?

I found the person on the Forum who sold me the phone
I did a search and found the seller on here. I checked his past posts and he was having problems with the screen not responding. I don't know what to do, it seems as if I was scammed by someone here = (
Should I ask for a partial refund that would bring the transaction cost down to what Blackstones are going for that need the LCD and Digitizer replaced?

DanRo80 said:
What do you guys suggest I do about this?
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Name the user so we can publicly berate them on this forum....I hate fckers that do this sort of crap......sure it was going, thats why it had been opened....probably been flashed a gazillion times also.
Nothing but a full refund and apology would satisfy me, if they don't want to do the honorable thing, get in contact with ebay and ask them what your options are, which is probably very little apart from leaving bad feedback....but they may be able to suggest something.
Who's comments are in red?

gerryjoson said:
Who's comments are in red?
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That was his comment back when I sent him a message through ebay about it not working. This was his first reply back "I'm not sure what is happening here. I just did hard reset before I sent it to you to clean any personal info and I was able to go into regular calibration screen.
It may be damaged during shipment, although I packed it well"
and "I do not know either. It was working device when I sent it. You can file post office damage claim, I insured this phone for the whole amount of $430." He probably insured it because he knew it didn't work and would count on me using the insurance and not thinking that I would find him on here. Should I really demand a full refund or partial? What do others think. I am pretty irritated ! !

If you paid by paypal, just go through the procedure to claim the money back and send the device back to them, as it's obviously been incorrectly described or missold. If you didnt pay by paypal, you're screwed, unless the person selling it is decent. But it sounds like they lied in the first place chances of that are slim to none, and you will probably have to sort the device out yourself. On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high). If they have already lied about the device once, chances are they'll never pay for any repairs (which you will have to do yourself if it's been voided), even if they say they will.
For future reference, make sure any pictures of a device you are bidding on, on ebay, shows the screen on and working. I'd say this was a basic requirement for people putting phones on there. At least that's what I do when I sell them. Good luck.

stuntdouble said:
On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high).
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Yeah, It's the exchange rate messing with ya. The HD2 goes for $700 USD

This is the latest from him
"Dan,
I had this issue with the phone and sent it to HTC for diagnostics. It has been completely fixed and I used it till now.
The phone I sold you was in working condition. There was no reason for me to put non-working phone on eBay, because whoever buys it will definitely and immediately see that it is not working phone.
If you want to proceed with refund, please follow PayPal dispute procedure on paypal.com. Once I receive the phone back with all accessories I'll issue you full refund for original transaction amount."

A PITA, but at least you get your money back hopefully.

Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.

cybermaus said:
Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.
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Well, I just bought this one now. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=260583496466
Others that I have watched go for around $300-$450 depending all what is combined in the auction and if it is unlocked or already have HSPL done.

Warranty claims and turnaround

I recently opened a ticket with Samsung regarding apparent corrosion/flaking under the corner of my screen. Has anyone had any luck getting them to send a replacement before mailing the defective device in? I don't really like the idea of being phone
less for 10 days. I'm assuming they'd need to place a hold on a credit card.

richardpwnsner said:
I recently opened a ticket with Samsung regarding apparent corrosion/flaking under the corner of my screen. Has anyone had any luck getting them to send a replacement before mailing the defective device in? I don't really like the idea of being phone
less for 10 days. I'm assuming they'd need to place a hold on a credit card.
Click to expand...
Click to collapse
Samsung is a multi-billion dollar company. They won't not return your device, ruining their reputation because of this. One Note 3 is mere trash to them. It won't benefit them in any way unlike a typical small company where they can just keep the phone forever.

nicholaschum said:
Samsung is a multi-billion dollar company. They won't not return your device, ruining their reputation because of this. One Note 3 is mere trash to them. It won't benefit them in any way unlike a typical small company where they can just keep the phone forever.
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Click to collapse
Sorry if it was unclear--I'm not worried about losing the phone, I'm just reluctant to send it in before I have a replacement given how much I rely on it in my day-to-day life. I was just curious as to whether anyone else had been able to finesse a replacement out of them before sending the defective unit in (presumably by placing a hold on a credit card--I doubt they'd take my word, bond though it may be).

richardpwnsner said:
Sorry if it was unclear--I'm not worried about losing the phone, I'm just reluctant to send it in before I have a replacement given how much I rely on it in my day-to-day life. I was just curious as to whether anyone else had been able to finesse a replacement out of them before sending the defective unit in (presumably by placing a hold on a credit card--I doubt they'd take my word, bond though it may be).
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Click to collapse
Oh then now I get it.
My carrier issued a substitute while my phone was in repair (It was a Blackberry if I remember) back in the days when I owned an iPhone 4. Samsung won't do this at all costs.

nicholaschum said:
Oh then now I get it.
My carrier issued a substitute while my phone was in repair (It was a Blackberry if I remember) back in the days when I owned an iPhone 4. Samsung won't do this at all costs.
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Yeah, just spoke with them, and they wouldn't budge. Understandable enough. I'm on the T-Mobile jump program, but I'm not sure they'd replace it given that it's apparently a manufacturing defect. I just hope there's no quibbling over whether it's user damage--a quick search yielded several pictures of the exact same problem, but in my case it seems to have eaten out to the bezel.

richardpwnsner said:
Yeah, just spoke with them, and they wouldn't budge. Understandable enough. I'm on the T-Mobile jump program, but I'm not sure they'd replace it given that it's apparently a manufacturing defect. I just hope there's no quibbling over whether it's user damage--a quick search yielded several pictures of the exact same problem, but in my case it seems to have eaten out to the bezel.
Click to expand...
Click to collapse
if ur on tmobile, this one that I have is my 2nd replacement, not including my original...
call tmobile, and they will send u a replacement 1st, then u send in ur phone in the same box and it has a mailing attachment for u to send it back to them,
all u do is pay $5, because the jump program u pay $10 is also insurance...
call tmobile, not Samsung...

mdiaz33685 said:
if ur on tmobile, this one that I have is my 2nd replacement, not including my original...
call tmobile, and they will send u a replacement 1st, then u send in ur phone in the same box and it has a mailing attachment for u to send it back to them,
all u do is pay $5, because the jump program u pay $10 is also insurance...
call tmobile, not Samsung...
Click to expand...
Click to collapse
Wow, really? Why did you need to swap it? $5?! That's awesome.

richardpwnsner said:
Wow, really? Why did you need to swap it? $5?! That's awesome.
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Click to collapse
I installed an efs backup from the playstore, and it eff up my imei, serial # and modem, i couldn't recover from it, so under the warranty plan, to swap out a phone they charge $5..

mdiaz33685 said:
I installed an efs backup from the playstore, and it eff up my imei, serial # and modem, i couldn't recover from it, so under the warranty plan, to swap out a phone they charge $5..
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Click to collapse
Thanks for this. Quick and easy--the replacement is already out for delivery. The rep did warn that the reconditioned devices are occasionally wonky--"better the devil you know, sometimes" were his words IIRC--so I'll report back if there are any issues.

richardpwnsner said:
Thanks for this. Quick and easy--the replacement is already out for delivery. The rep did warn that the reconditioned devices are occasionally wonky--"better the devil you know, sometimes" were his words IIRC--so I'll report back if there are any issues.
Click to expand...
Click to collapse
if u have a problem with that replacement, happened to me on 1 of the replacements within a months time, let them know its defective and they wont charge u for the next replacement,
hey reconditioned, refurbished, they warranty the devices so it should be good... :silly:

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.