Database Users

Broken Nexus One

Hi!
I've received my new Nexus One today. I've unpacked it and have charged. Then I turned it on but instead of strting animation I've seen multicoloured pixels began to appear on the screen. Their brightness increased and amount of them increased until they completely filled the screen. As I see by reaction on the keys and usb-activity phone was normally loaded, but only multi-coloured pixels are visible on the screen.
WTF? What I should to do?

Ah this is a bit of a pain given your location, DOA for sure.
Who/where did you buy it from? I would be in contact with the straight away!

I've bought it on eBay, seller is American.

Was it a reseller company or an individual? Many of the reseller companies have doa return policies.
Also if you paid through paypal you can file a grievance through them.

Ebay? You're boned.
Credit card payment I presume?
I don't know how credit cards work in russia, but hopefully they protect you from crap like this. I would get in contact with them.

Looks like individual reseller but with 100% positive feedbacks.
Is it possible to update phone' software without looking?

In theory, yes.
Realistically, no.

spxyz said:
Hi!
I've received my new Nexus One today. I've unpacked it and have charged. Then I turned it on but instead of strting animation I've seen multicoloured pixels began to appear on the screen. Their brightness increased and amount of them increased until they completely filled the screen. As I see by reaction on the keys and usb-activity phone was normally loaded, but only multi-coloured pixels are visible on the screen.
WTF? What I should to do?
Click to expand...
Click to collapse
Well I believe the warranty on the phone might not be voided yet. contact the seller, and inform his ass the phone is not working. Then contact google, is the bootloader is still locked you might be able to get another device.

Okay, I've used eBay for quite some time. So heres what you should do:
File a claim on papal as soon as possible and describe your problem there. Contact the seller as well. And if at any time he does bot seem to want to help, papal should provide you with your buyers protection and refund you the money and or get in contact with your credit card company or bank account and file a chargeback to get your money back.

Brajin said:
Well I believe the warranty on the phone might not be voided yet.
Click to expand...
Click to collapse
Unfortunately the warranty is non-transferable, how well enforced that is I don't know though.
Brajin said:
is the bootloader is still locked you might be able to get another device.
Click to expand...
Click to collapse
Good luck figuring that out with gibberish on the screen

Thank you very much. I will try to talk with the seller.

If you are unable to sort it out let me know and I might buy it off you depending on how much your willing to sell it.

Rusty! said:
Unfortunately the warranty is non-transferable, how well enforced that is I don't know though.
Good luck figuring that out with gibberish on the screen
Click to expand...
Click to collapse
That's absolutely not true! The warranty with HTC is valid for 12 months regardless of whether you're the original buyer of the phone or not! I bought my G1 secondhand on eBay... it had a dead pixel and HTC took care of it for me. Only had to pay shipping one way.

It absolutely IS true, and is the first point in the Nexus One warranty statement:
http://www.google.com/googlephone/nexusone-warranty.pdf

fizzle101 said:
If you are unable to sort it out let me know and I might buy it off you depending on how much your willing to sell it.
Click to expand...
Click to collapse
Just curious, but what would you do with it?

well i have a broken nexus, so i want to use some part of it to fix my one

Rusty! said:
It absolutely IS true, and is the first point in the Nexus One warranty statement:
http://www.google.com/googlephone/nexusone-warranty.pdf
Click to expand...
Click to collapse
I stand corrected. I'm surprised to see that...wonder if the G1 warranty was also non-transferable. I would still call HTC... I'm betting they'll cover it. All they ever ask for over the phone is the IMEI number. I've never been asked for POP.

Hello. I made a video with this problem.
###.youtube.com/watch?v=lgNhBSvABTY

Lmao, nice bootanimation!
No really, that sucks. Try to send it to HTC

Yup screen took a hit, reloading firmware will not fix this. Send it in to HTC.

HTC and Unlocked bootloader Swap

Hello. I just wanted to get some insight on some people who have successfully SWAPPED their phone with an unlocked bootloader because of a manufacturing defect.
My phone originally did not have dust under the screen and I unlocked it. Within 2 weeks it accumulated a TON of dust, called HTC, let them know I was unlocked with dust under the screen, and got my swap going. That was 3-4 weeks ago. I have my new phone (unlocked, however the bottom casing has a sliver of plastic chipped off and the screen isn't flush).
Today I got an email saying my estimated repair bill was $196.00 else I had to pay a triage fee to get my old phone back ( I'm not sure if they will charge the $560.00 for the swap phone as well.) I called and talked to a rep. All he said was that my MB needed to be replaced and shouldn't be charged. He issued and escalation and hopefully I can have this taken care of soon.
If anyone else has had a similar experience, or like stated, SWAPPED an unlocked phone no problem, please let me know how and if you had to ream HTC untill you got what you needed.
PS. My philosophy is if I brick a phone, tough ****. Its my fault. However manufacturing defects as such I have had are unacceptable on a nearly $600.00 unsubsidized phone. I wouldn't mind paying 30-40$ even. But 200 is just outrageous.
Thanks everyone.
Hitorii

LOL, it seems like HTC is saying peoples MB are broken a lot lately.

I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.

cekle said:
I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.
Click to expand...
Click to collapse
Is your ticket closed?

McFroger3 said:
LOL, it seems like HTC is saying peoples MB are broken a lot lately.
Click to expand...
Click to collapse
my thoughts exactly... i wonder if they are doing this strictly to people that have unlocked bootloader...

Just a heads up. I PM'ed swetland and he forwarded my message to google's side of HTC and Nexus one, perhaps this will help my cause.
Worst case scenario I'd like my old phone back and pay the 28$ triage fee and send back the one the Swapped phone ( as not to be charged the $560 for the POS scratched up phone they sent me as a "swap"). That's not unreasonable, is it?
Hopefully though someone will get back to me and let me know whats up and see to get it fixed. As a note, my current Nexus One is not unlocked.
Keep the comments rolling. I'd really like tips to deal with customer service, and it's better to have real world proof of someone actually doing this as it set the precedent. Ay?
Hitorii

Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T

DJFliX said:
Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T
Click to expand...
Click to collapse
Ouch. Mine doesn't even say MB or anything, just a $196.00 USD repair charge. No charge for labor or delivery... I really want this to get fixed today.

I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.

lazaro17 said:
I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.
Click to expand...
Click to collapse
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.

McFroger3 said:
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.
Click to expand...
Click to collapse
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol

lazaro17 said:
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol
Click to expand...
Click to collapse
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.

Hitorii said:
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.
Click to expand...
Click to collapse
Not yet I had to escalate my ticket again just to get a price quote on how much it'll be to fix the dead pixel itself (not replacing the whole motherboard).
I have a thread started with my whole story and updates here
http://forum.xda-developers.com/showthread.php?t=644838
They are being super stern about having an unlocked bootloader and voided warranty no matter what I say. So it looks like I'll have to pay one way or the other.
As a last glimmer of hope I messaged swetland as well to see if he'd be able to help any.
P.S. I thought about doing a swap without telling them I was rooted but I was afraid they would later charge me $196 for MB replacement + $530 for new phone.

What are my rights?

Sorry mods, I didnt know where else to put this. Feel free to move it if this isn't a good place.
Ok, So I sent my phone in for repair (a backlight problem) and they sent it back after 2 weeks, and its still exactly the same.
So Ive sent it back again.
But in all honesty, Im not happy paying my monthly bill for a phone Ive not been using.
So do I have the right to demand a refund/not paying next month?
Also, Can I demand a brand new phone if it comes back broken again this time?
thanks guys

Boinngggggggg

Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?

jakem said:
Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?
Click to expand...
Click to collapse
I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....

lonelykatana said:
I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....
Click to expand...
Click to collapse
OK. I think the first step will be for you to get HTC to agree that there's a problem with the phone. Until that happens you don't really have a leg to stand on because the phone company will simply argue that you're not owed a refund because there's no problem with the phone (and I think they'd be right to say that).
Once you've proven that the phone is faulty you may be able to contact the phone company and ask for a refund. Unfortunately I don't know exactly what your rights are in this case but it seems reasonable that you shouldn't have to pay for the time when you were unable to use your contract phone. Maybe someone with a bit more expertise can jump in and help here.
The main point though is that you need to prove that you have a problem before you can ask for your money back and I don't think you've managed to do that just yet.

but your still using the SIM right?

Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?

quasi_mojo said:
but your still using the SIM right?
Click to expand...
Click to collapse
No because I dont have a backup phone...
Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?
Click to expand...
Click to collapse
No its the oppersit, It doesn't go off....
But thats not what Im asking.

lonelykatana said:
No because I dont have a backup phone....
Click to expand...
Click to collapse
then i'd argue with them till im blue in the face! i dont think you should be paying for a service you cannot use. at the very least they should knock it off your next bill or credit you what you've paid already...

id politely argue the point that you cant use your sim without a working handset and since the one they provided is faulty they either have to provide a backup handset whilst yours is being repaired or credit your account.
not sure how it would all work out but its worth a go.
as for the other stuff... if they keep sending it back saying there isnt a problem then you need to be able to prove that there is.

My experience...
My HD2 is off for repair, and as I haven't got insurance which would have entitled me to a loan hand set, VF UK have credited me with a month’s worth of my line rental. Used that to buy a crappy PAYG Nokia and popped my contract SIM in to it. It has £10 of calls on the PAYG SIM I can keep 'in case of emergency, which means I am actually only £10 down.

in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out

Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
Click to expand...
Click to collapse
That's what they've told me on '3 strikes and you're out', but also that have some HD2's in reserve for situations like this...

There must be a way for you to put your plan on hold so you don't pay the plan since you are not using it... all the matter of coordination and loosing time

Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out
Click to expand...
Click to collapse
Ahh thats made me happy
Im glad to know Ive not been left with no cover.
Thanks guys

3rd Replacement = Damaged Again... What Gives?!

So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/

akarol said:
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
Click to expand...
Click to collapse
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.

mattykinsx said:
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
Click to expand...
Click to collapse
I thought Asurion sends out refurbs sometimes though?

ffolkes said:
I thought Asurion sends out refurbs sometimes though?
Click to expand...
Click to collapse
I've only received brand new replacements.
I've never heard of them sending out refurbs.

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!

akarol said:
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
Click to expand...
Click to collapse
That's about the setchiest thing I've ever read lol

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
All depends on stock. They will most certainly send out Refurbs. But they send new too.
Dust under screen doesn't sound so bad now, does it.

mswlogo said:
Dust under screen doesn't sound so bad now, does it.
Click to expand...
Click to collapse
Dust under the screen means that the screen is coming apart.
Eventually that will lead to touchscreen failure or something of the kind.
Getting that fixed is more preventative.
Plus, you pay $200 + for a device, you don't deserve to have a sub-standard device.

OT: what exactly made the guy a thug?
Sent from the void...

wuclan48 said:
OT: what exactly made the guy a thug?
Sent from the void...
Click to expand...
Click to collapse
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?

akarol said:
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
Click to expand...
Click to collapse
Lol.
He must have been from the dirty south. I've called a lot of times and have gotten funny characters.
What he told you is BS. Why would a. authorized retailer such as Best Buy take a new phone out of their inventory and give it to you?
Sent from my PC36100 using XDA App

I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...

wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
OP. Just edit your post to ''ghetto''.
Sent from my PC36100 using XDA App

wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
Well, apparently he might just be a criminal according to the sketchiness of this situation and his alleged connections with stores. I guess the term would apply then.
I don't see thug as being derogative anyways. Have you not watched TV much? It's everywhere.
Anyways, if I give someone that works for Sprint and has access to their system my eTicket number, do you think they might be able to explain what it means and how it would be handled at their store?!

OP: I understood, and I LOL'd
Taking offense at ignorance just confirms it....

Back on topic...
Welcome to the world of refurbs.
Call customer service, ask to talk to Account Services. Tell them you will cancel your account if you dont get a brand new replacement. Tell them you are tired ot dealing with crappy refurbs, and dont have the time to keep going back to the store.

Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!

DirtyShroomz said:
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.

akarol said:
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
Click to expand...
Click to collapse
The eTicket tells everybody how many times the phone has been checked or submitted to be checked so when customers call and say "I've had this phone replaced 3 times!!!" Sprint can say "No you haven't". They will ALWAYS have to look at/troubleshoot the phone before any exchanges are made.

I've had mine replaced twice and was able to get a new phone. But Jesus Christ was it difficult. They will only give you a brand new phone if the store agrees to it (they have to be reimbursed by Sprint) or if Sprint themselves, agree which is usually a special case.
Here's what you do:
Call up Sprint customer service, explain to them the situation. Don't expect it to go anywhere. Just keep escalating the issue. After you get as high as you can go, call Sprint's Executive Hotline Number: 703-433-4401
Tell them the same thing. 99% chance they will tell you that they can't just give you a brand new Evo. Ask them for a case number and then write it down somewhere. Then, email [email protected] telling them what's going on, and be sure to include your number, account PIN, and the case number (if you have one). This is Dan Hesse's email addresses. He reads the emails, but they are mostly answered by his secretaries. They will call you back on a weekday probably during the same week. You'll get a call from "_________, from the Office of Dan Hesse". Explain to them the situation and be sure to detail your frustration with getting the issue solved and how this is not how a company should handle things.
Also, one of them women that called me back said that refurbished doesn't necessarily mean that the phone is opened up, gutted, and the parts are replaced with working ones. She said that some of the phones are just those that are returned because of the 30 day guarantee and then just put back on shelves. She also said that the only things that are fixed are the things that are written down by the repair specialist in the store, which is stupid because they only write down 1 problem even if there are multiple issues with the phone. Obviously, there is an issue with quality control.
It will take a while, but this is what I went through, and they were able to work with the store near my house to give me a brand new Evo, in exchange for the store getting 2 refurbished phones from Sprint. It's a white 0004 with no issues at all. They will probably tell you that you need to take the phone to a repair center again to have it looked at (the one you have on you), but tell them you've spent way too much time on this issue and you just want it fixed ASAP. If you have a preferred store, let them know which one it is.
PS: Ask for a new white one. Because the white ones were initially only offered at Best Buy, so the ones that are in the Sprint stores now are mostly 0004s, and they have no issues.
Hope this helps,
Frederick

Phone can't go into download mode bad keyboard, Sprint Service center giving me BS

Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?

If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.

Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.

Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700

Perfect time to download the new gingerbread keyboard...lmao

man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App

Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App

Same exact thing happened to me. They swapped mine though because I had insurance.

i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube

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xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Are you seriously soliciting a bribe?

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'

Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.

akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App

jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.