Database Users

does the hero over heat?

Had mine for 2 weeks now and the leds have just packed up I know others have had this problem. I have noticed that this phone can get v hot esp when browsing maybe this has killed the leds

Mines ok. It gets a little warm when charging but never when browsing.
spacecat said:
Had mine for 2 weeks now and the leds have just packed up I know others have had this problem. I have noticed that this phone can get v hot esp when browsing maybe this has killed the leds
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Seems cooler than my old diamond which had the same processor.

mine seems fine heat wise and since the LED issue is (almost) always connected to the headphone issue, which is a software problem 100%, i would say heat has nothing to do with it :/
try to plug in your headphones and play something, if they don't work, you're one of us

using data and GPS on mine makes for a very hot handset. LEDS are fine so far...

Mine has been sent back to htc . Crappy tmobile would not exchange despite only having for 10 days . Tech guy said it was defo a hardware issue reset didnt work

spacecat said:
Mine has been sent back to htc . Crappy tmobile would not exchange despite only having for 10 days . Tech guy said it was defo a hardware issue reset didnt work
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Let us know what they say about it...

spacecat said:
Mine has been sent back to htc . Crappy tmobile would not exchange despite only having for 10 days . Tech guy said it was defo a hardware issue reset didnt work
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IANAL, but I think you'll find that T-Mobile may have breached your statutory rights in this situation. I'm pretty certain that you should be entitled to an exchange rather than a repair, given that such a short period of time has elapsed. However, I can't find anything on the web regarding your statutory rights which gives an explicit time frame.
Regards,
Dave

The person i spoke to said after 7 days they do not swap they send back to the manufacturer. Basically they are robots

If you're in the EU then your contract is with tmobile and not HTC. You have 2 years (yes 2 years) warrenty from tmobile. Its up to them to sort it out with HTC but they should have either given you a replacement or a temporary handset while they resovle the issue.
spacecat said:
The person i spoke to said after 7 days they do not swap they send back to the manufacturer. Basically they are robots
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spacecat said:
The person i spoke to said after 7 days they do not swap they send back to the manufacturer. Basically they are robots
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Click to collapse
What they say, and what they are obliged to do by law are often two completely different things! It might be worthwhile contacting your local Citizens Advice Bureau as they should be able to advise you of your statutory rights and whether or not T-Mobile are in breach of them.
What I do know though is whenever I've been in a similar situation, simply uttering the phrase "breach of statutory rights" is often enough to change the tune I'm hearing.
Looking at the site linked here, http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html#Q2DoIonlyhaverightsfor30orsomeotherfiguredaysafterpurchase, which references the Sale of Goods Act the following paragraph may be of use to you:
Q11. The retailer has said that a repair is "disproportionately costly" and insists I accept a replacement as an alternative. Must I accept this?
Yes, and vice versa if you request a replacement and this is "disproportionately costly". However, remember any remedy has to be carried out "without significant inconvenience" and within a "reasonable time" for the consumer. Remember that you could also seek damages instead.
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Here we're looking at the reverse of the question being asked, but the answer given does reference the vice-versa position. The underlined text I believe is probably particular apposite as if your phone is sent off to HTC for repair you will probably be "significantly inconvenienced for an unreasonable amount of time" by the lack of a phone.
Regards,
Dave

See this too!
http://www.consumerdirect.gov.uk/before_you_buy/thinking_about/mobile-phones/
This seems very cut and dry to me:
If you have only had the phone a few weeks or haven’t had a reasonable opportunity to check it, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement.
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Click to collapse
Regards,
Dave

i guess its too late now as i have signed the form allowing them to send it off to HTC.
if its totally Fubar i guess they will have to send me a new phone anyway, be interesting to see what they say is wrong and whether it can be fixed or not.
I am back on my good old viewty which can at least play a movie without stuttering and take a decent flash photo! and has a good HSDPA connection.
I am very busy with work and life recently become a dad so i cant let myself get all bent out of shape over a phone.
personally i think the Hero was a bit of a rush job which might be showing in these manufacturing problems.
At the end of the day i wont accept a crap phone back though!

Warranty Issue

Hey xda,
Just wanted to share my experience on a warranty repair with unlocked bootloader. Incase any of you are about to go through this.
I've had to recently send in my phone on a warranty repair for a dead pixel and also getting static interference on my phone speaker when the ringtone is sounding on a incoming call.
Upon calling them they offered a exchange but after I told them I had an unlocked bootloader they said they can only do a repair job on it.
So I ship my phone and 2 days later I get a repair quote for $196.00. I call them to find out specifics and they said I need a new motherboard. My phones been in it's sleeve since I first got it a few weeks ago and absolutely has never been dropped. Which means a failing motherboard came with my phone from the beginning. Now they are telling me that an unlocked bootloader voids my warranty. I have pointed out to them that I know of plenty of people with unlocked bootloaders & clear hardware malfunctions who were able to get a warranty repair or even a warranty exchange!
Now my ticket is being escalated and I will hear back from the higher ups in 48-72 business hours.
Any helpful advice guys?
Thanks,
-L

All you can do is wait... I'd bet that the escalation people will approve the repair under warranty. If not, then everyone needs to be on notice and my prediction has come true.

Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?

britoso said:
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
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I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked. So I figured I'd tell them for the sake of good karma...I'm really not trying to hustle HTC here.
Yes every couple of calls when my phone rings, the ringtone would be accompanied by a lot of static. I've tried playing back music and trying to recreate the problem but I couldn't get any static out of it on my own. Just randomly happens on it's own during incoming calls. Didn't matter what ringtone I was using or what radio I was on.

lazaro17 said:
I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked.
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The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.

cekle said:
The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
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Yea I know its just a temporary hold but I thought they inspect your old phone upon arrival. Guy on phone told me they can't do anything with unlocked bootloader phones on exchanges which is why it was out of the question. I was just afraid that my old phone would get there and they realized it was unlocked...would've been a more complicated situation then since they are holding my $529.

Where you from? need put $529 for deposit? Being charge $196.00 a bit high, so poor you.
Then service center in Singapore is better, no need any deposit, mine one also root and dead completely and they fix for me FOC.

I'm in Miami, Florida. Had to send it in to HTC in Texas I think.
I will wait and see when they get back to me from the ticket escalation. Hopefully there's a kind soul there!

May god bless you, wish you all the best
Get it replace FOC

Mother board replacement to fix dead pixel
HTC charged me £128.00 to repair signal fault on my N1. They told me that it needs a new mother board as i've unlock the bootloader.
I think they riping peoples of who ever unlocked there bootloader and send for warranty.

I don't understand you, a new motherboard for the issue with the faulty signal?, or the motherboard is to lock the bootloader?

Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.

Seems HTC will 'change' the motherboard for anything.
When I thought I would be stuck on ERE36B for ever, I anonymously asked them if there was a way to get it regressed to official firmware. As you may have guessed, they told me they would have to replace the motherboard at a cost of £105
When I sent them my phone for a cosmetic issue, it came back with ERE27 and the same IMEI, so my original motherboard.
Sounds like they're just trying to scam people to be honest.

I've read elsewhere that HTC doesn't repair motherboards. Their fix for everything seems to be just to replace the motherboard.
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
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I agree but I really thought the build quality on a $500 dollar phone was going to outlast 3 weeks before I had to send it in. You have to see both sides of the story here. Sure it protects HTC but what if on the other hand there's a lot of faulty hardware out there and it actually starts working in their favor. As we're all noticing here now their "repair" process seems to just be an automatic new motherboard. Sounds like a rip off.

So after the escalation they still don't want to cover it with warranty. The rep on the phone says that replacing the motherboard could reinstate the factory warranty. Basically it looks like they are trying to do all these MB replacements on rooted phones so that you have a locked bootloader again & warranty...at the cost of $196.
I asked if i can get a quote for just a repair on the dead pixel and was put on hold for 10 minutes. Finally the agent gets back on the phone to tell me he needs to escalate the ticket in order to get a price quote for just the screen. So now I won't hear back from them until Monday (the earliest) in order to find out how much it is to fix a dead pixel issue.
This is the second time my ticket has been escalated and going onto a week without my phone. It seems like the escalating thing is a nicer way of them saying "don't call us back for a few days."
Getting very frustrated at this point.

I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.

deekjx said:
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
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Click to collapse
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?

lazaro17 said:
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
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Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.

Hitorii said:
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
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Ah crap. I've missed the 14 day insurance period by a couple of a days. I had no idea they offered it.

i know it's not related to the above issues but...
got dinged for 55 bucks for dust under the screen since i had an unlocked bootloader.
also pissed because the guy on the phone told me the bootloader would also be relocked as per my request. going to give them a call about that monday...

where to find InternalSD or motherboard for i9000m?

simpe as the question states, where can i find a internalSD or a motherboard to fix my bricked galaxy s?. im looking around ebay, and kijiji but with failed results. Anyone know a a place such as a supplier that would sell them?
thanks

Call Samsung Canada and tell them Bell wont take it back because you dont have a receipt and would like to know where to fix your phone as it is faulty!
They should tell you where and do it for free or for cost.
Report back!

rmanaudio said:
Call Samsung Canada and tell them Bell wont take it back because you dont have a receipt and would like to know where to fix your phone as it is faulty!
They should tell you where and do it for free or for cost.
Report back!
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Nope samsung were assholes to me. they kept saying take it to bell. bla bla bla...when clearly this issue of internal sd cards dying is at the manufacturers fault. Just because they have a contract with cell companies...it just makes it that much harder for me, people who bought the phone 2nd hand.
HOWEVER
http://cellphonetoronto.ca/
this company in missausaga, said they maybe able to fix my phone for $80. some sort of Full Flash that they have. I am going to go to them tuesday and see what happens. wish me the best haha

jark99 said:
Nope samsung were assholes to me. they kept saying take it to bell. bla bla bla...when clearly this issue of internal sd cards dying is at the manufacturers fault. Just because they have a contract with cell companies...it just makes it that much harder for me, people who bought the phone 2nd hand.
HOWEVER
http://cellphonetoronto.ca/
this company in missausaga, said they maybe able to fix my phone for $80. some sort of Full Flash that they have. I am going to go to them tuesday and see what happens. wish me the best haha
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$80 for flashing...that is a rip off! And it will probably happen again.

rmanaudio said:
$80 for flashing...that is a rip off! And it will probably happen again.
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i dont know what software they use or anything. if they can fix my phone, its hell alot worth it instead of paying the 450 that people are selling them for. or buying it through rogers or bell.
my guess is they have specialized software flash program andmaybe some other hardware, as their technician has worked all over with various cell companies. I only pay if i see my phone working. so yeah....worth a shot.

If I were to experience a serious issues like these...
I would ditch the phone and get me a NexusOne or something...
Instead of going through all these hassles.
What doyou think?

xxgg said:
If I were to experience a serious issues like these...
I would ditch the phone and get me a NexusOne or something...
Instead of going through all these hassles.
What doyou think?
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agreed. but right now my plan is to go tuesday see if i they can fix it (hopefully they can) if they cant. Ill buy a Capitivate or some other phone outright from Rogers, so this way ill make sure to have warranty. Never ever 2nd hand again...ive learned my mistake. Hopefully this store can fix my phone
** the store probably uses RIFF or SPT boxes which costs like $250.....its official ones that samsung uses. im hoping the store uses those for phones.

let me know how it works out
i got 2 phones sitting here with dead internal SD due the lag fix from the USA members that needs fixing and damn Bell will not accept it because they don't have an invoice, even when we are willing to pay for the repairs
which is totally and absolutely ridiculous i really hope the class action goes through

AllGamer said:
let me know how it works out
i got 2 phones sitting here with dead internal SD due the lag fix from the USA members that needs fixing and damn Bell will not accept it because they don't have an invoice, even when we are willing to pay for the repairs
which is totally and absolutely ridiculous i really hope the class action goes through
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i got a trainee kid and he gave me the receipt (prinout) now they WONT RETURN it cause its not UNDER MY NAME!!!! WTFFFFFFFFFFF
now i have receipt but not under my name WTFF

Unblock Desire HD

Ok, so as dodgy as this is going to sound to some people, its the truth....
I lost my DHD a few months back and got an insurance claim to replace the phone (thank god, id be lost without it)
So.... 2 days ago my friend was cleaning out their car and found it down the back of the seat (where they promised they had checked before) and gave it back to me.
I went to the shop where I filed the insurance claim (Carphone Warehouse) and tried to hand it back to them, they got the manager who said "This doesn't happen much, we can't take it back, just keep it"
But the phone is blocked, only from calls, it can still be used to access the Android Market etc. Is there any way around this block so I can sell/give it away.
P.S. I promise this isn't a lie and because I tried to give it back, I'm pretty sure its not illegal either.

There would be no legal way for you to unblock it as far as I know, they lock the phone out with it's IMEI number.

sjta3b said:
Ok, so as dodgy as this is going to sound to some people, its the truth....
I lost my DHD a few months back and got an insurance claim to replace the phone (thank god, id be lost without it)
So.... 2 days ago my friend was cleaning out their car and found it down the back of the seat (where they promised they had checked before) and gave it back to me.
I went to the shop where I filed the insurance claim (Carphone Warehouse) and tried to hand it back to them, they got the manager who said "This doesn't happen much, we can't take it back, just keep it"
But the phone is blocked, only from calls, it can still be used to access the Android Market etc. Is there any way around this block so I can sell/give it away.
P.S. I promise this isn't a lie and because I tried to give it back, I'm pretty sure its not illegal either.
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It has nothing to do with carphone warehouse, if you return the device to working order, you will be defrauding there insurance company! Imo you should just throw it away.
Sent from my R800i using Tapatalk

shakadamus is correct. Once blocked they cannot be legally unblocked.
I'm pretty sure it would be blocked to most of Western Europe now as well, as databases are now shared.
EDIT: Read your insurance documentation, I'm pretty sure it will mention "if you find your phone, return it to us, as legally we now own it" or words to that effect.

My phone stopped working around New Year, after many weeks of new SIM's, sending for repairs etc it turned out that someone else had lost their phone, but T-Mobile blocked MY IMEI number. Although it was their mistake it took several weeks to get them to reactivate the phone, so it can be done, but it was not straight forward. As the insurance company has already paid out on your handset, they might not even entertain reactivating it, but it's worth a go, you have nothing to lose in trying.

Keep it for spare battery and covers/other parts
It would be a loss to just throw it away not to mention stupid.
If WIFI still works and they don't wanna take it back maybe you could still sell it or use it for urself.

Thanks for the advice guys, ill ring the insurance company in the morning to see what they say, other than that, ill probably just keep the battery and chuck the handset, no1 is going to pay anything for a blocked phone and it really is no use to me at all.

if the insurance company say you can keep it, just stick it on ebay or something, as long as you are clear that it is a black listed handset you should have no problems, you might be surprised a what some people will pay for some things on there.

sjta3b said:
Thanks for the advice guys, ill ring the insurance company in the morning to see what they say, other than that, ill probably just keep the battery and chuck the handset, no1 is going to pay anything for a blocked phone and it really is no use to me at all.
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That's what I'd do, I'd strip the covers, battery and even attempt to remove the main board from the unibody case then sell it all as spares, minus the main board.
EDIT: was missing the bolded key word

Throwing it away is pretty stupid lol, like the others said strip it for parts ..
Sent from my Desire HD using XDA App

sjta3b said:
Thanks for the advice guys, ill ring the insurance company in the morning to see what they say, other than that, ill probably just keep the battery and chuck the handset, no1 is going to pay anything for a blocked phone and it really is no use to me at all.
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i will buy it off u mate.. would u sell it ?

If wifi etc works, use it as a mini laptop for around the house? *stirring*Or use it for all those times we have to put our DHD's on the charger!!!*stirring*

Hand it over to the Rom developers as a test rig ;-)
Sent from the powers of my mind, using the XDA App o_0

I will sell this to anyone who wants wants to buy it, contact me via PM if you're interested, but it would have to go on ebay for safety/security reasons, I wouldnt sell via a forum (im sure its against the rules too).
Or if anyone can find me a high profile dev who will put it to good use they're more than welcome to it, tell them to contact me again via PM.
I live in the UK so would rather post it to someone not too far from the UK or Ireland, esp if its a dev as I wont be asking money.

I would buy it, if I know its not locked on my operator. But I don't have money right now.
Sent from my Desire HD using XDA Premium App

An Outrage. Samsung will NOT be replacing my malfunctioning Note

Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance

Android 4.9 Marshmallow said:
Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance
Click to expand...
Click to collapse
Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium

Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.

joshua said:
Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Are you suggesting that there can be gained some kind of profit from me(other that transporting expenses to the couriers)? No that's not the case if that is what you are implying; my guarantee makes all repair costs free.
So how would they gain from me?

I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?

Bingoig11 said:
I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?
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Click to collapse
probably yes, if its bought for less than a week.

skillz9669 said:
Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.
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Click to collapse
I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.

musashiro said:
probably yes, if its bought for less than a week.
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Click to collapse
You wont get one though..You'll get a new wheel
It doesn't even make sense to me that someone would expect a new car if the wheel failed..Even if it was a mile from the lot you bought it from.
Android 4.9 Marshmallow said:
I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.
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Click to collapse
Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.

"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!

I feel for you dude.... You buy a brand new device expecting it to work, not having to send it back and forth to fix a problem on a brand new product.
But things happen and personally I don't mind getting it fixed if it's guaranteed. At least it's still the one you bought and not a refurbished unit from someone else.
Of course you have the right to be angry. Anyone would after all that you've described.

MrDSL said:
Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.
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I sent it to Samsung. Samsung has a company here in Greece that fixes them. They send it there for repairs. Now they saw the condition my phone was in, and they made a poor diagnosis(In my view it was a hasty/irresponsible diagnosis in order to get rid of me) that it was a faulty battery. They didn't even bother to check my phone if it was ok after they "fixed" it as it turns out.
Now with Samsung that's the problem, they delegate and compartmentalize their company as much as it is required to shift responsibility and make you feel lost and frustrated.
I hate that kind of shadowy situation they have built around themselves so they won't have to admit "yes we don't give a **** about the consumer, we just want to sell", and that's why i decided to not take from them anymore.

+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker

skillz9669 said:
"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!
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Click to collapse
The employee of the eshop called them today and was firm on replacing the device, the problem is that they were firm themselves about NOT replacing it.
What can i do against a big company like them?
If they decide i don't get another phone what the hell can i do?

drkalo said:
+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker
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Click to collapse
I bought it from a small electronics online shop here in Greece. They buy the phones from Germany and the guarantee is linked to the German Market. If all else fails i have to take my case there.
But they employee tells me that it's the company's policy(as well as many others besides Apple) that they don't replace devices, end of story.
So again, even though my guarantee is solid, the COMPANY is NOT.

So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
Sent from my GT-N7000 using Tapatalk 2

liltennisdudexx said:
So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
Sent from my GT-N7000 using Tapatalk 2
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Nobody has made any talk about extra charges, that is covered by the guarantee.
If that was the case i might be convinced to move legally against them.

Its simple, cost of part and installing cheaper then replacement of whole phone then replace part. Logic no?
Sent from my GT-N7000 using Tapatalk 2

This is not a Samsung specific issue all phone manufactures work like this. Next replacing the motherboard is more or less getting a new phone as the phone is roughly motherboard + screen and very little else.
Sent from my GT-N7000 using XDA

It might be different in other countries but i work for Ford in the uk and know alittle about the way guarantees and warranty work my note is on contract with 02 and to date i have had 3 new notes from 02 two because i scratched them and just said there was problems with the software on them. Also you have a 28 day no quibble returns policy in the u.k with electronic things. Also if ya good at blagging you can get anything of big companys i upgraded to a nexus in january and the software went into bootloop before i even had time to root it so i kicked off and this happened twice so ended up kicking off and telling them i wanted a note otherwise i was going to trading standards cos they werent fit for purpose and guess what i got a brand new note 3 months after an upgrade. I was always told shy kids get no sweets so try ya luck
Sent from my GT-N7000 using xda premium

Interesting this .I myself have just taken in my note 3 ( I brought direct from Samsung) which is completely dead into a Samsung approved repair centre. They told me the phone needs to be sent away for a motherboard replacement which will take between 7-10 days. I am a little putout as to the time without my Note but I suppose at least I'll get it back fully functional.
Now last year I took my wife's Iphone into one of there Genius centres with a problem (dead phone again) and guess what we were given a nice new shiny replacement there and then.
They do say you only know how good a manufacture is when you need them most !
Think Samsung may need to up there game.
You pay top dollar or a phone it should come with top dollar service