Replacement phone...updated Part Number? - G2 and Desire Z General

I just got a replacement G2 from UPS this morning. Hopefully to address my random reboot issue and random signal flakiness. Really I just wanted to see if the new unit had a different part number (as in newer hardware revision). I hadn't seen any posts with part numbers listed from their phones. The part number is located under the battery, btw.
The old phone (recieved Sept 29th - pre order):
P/N: 99HLW021-00 XE
S/N: HT09NR21XXXX
The new phone (got it this morning Oct 28th):
P/N: 99HLW021-01 A
S/N: HT0A4R21XXXX
Maybe that last "01" is a revision number?? It looks to me the replacement I recieved is BRAND NEW, not a refurb. At least it appears that way. I think it would be pretty hard to reinstall those plastic pieces between the screen and keyboard, on the keyboard itself, and on the screen that come when it ships new. Of course they stripped it of the battery and back cover.
My old hinge was very tight, and this was also appears to be tight. Although it may have a little less wobble to it. I need to reload all my stuff and give it a test run.
I'll report back on any differences I note.

I see you're in the same area as me, I was wondering what kind of speeds have you gotten around both St.Pete and Tampa. I can't seem to get anything better than 4 mbps at most for download.

pak256 said:
I see you're in the same area as me, I was wondering what kind of speeds have you gotten around both St.Pete and Tampa. I can't seem to get anything better than 4 mbps at most for download.
Click to expand...
Click to collapse
I'm getting around 3-4Mbps d/l most of the time. I've seen as high as 9Mbps near my job, though. Icot area off of Ulmerton.
Make sure you check your part number when you get a chance and vote in the poll at the top. I'm curious about this part number revision thing.

99HLW021-00 from pre-order. Thinking about getting it switched out if there is a new revision out. My hinge is very loose but no reboot issues.

mayurolla said:
99HLW021-00 from pre-order. Thinking about getting it switched out if there is a new revision out. My hinge is very loose but no reboot issues.
Click to expand...
Click to collapse
I haven't even powered up my new one yet. I just put on my screen protector and I'm letting it dry thoroughly before powering it back up. I'll probably wait to mess with it tonight when I'm at work.

I actually have 2 -00's so if anyone wants to change the poll? My wife's was received 2 days ago brand new in box from Asurion. Both have tight and identical hinges and no issues. Mine is 2 weeks old.

just received my replacement order yesterday from preorder and they both have P/N: 99HLW021-00 XE.
but this hinge seems to be tighter than the first one. but i am sure it will get loose over time. It seems i get worst signal than the first one. still no 3G in my house with G2. I get it all day with my Blackberry 9700...*sigh may have to sell the G2 and get the new 9780

Anyone getting the replacements getting a brand new in box phone? Cause I am going to demand that I think when I call about my phone...

yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange

fryrice8850 said:
yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange
Click to expand...
Click to collapse
nope mine was from the mail... so I am going to get screwed once again by CS sending me a referbed one.... I have the extended warranty on the thing too... ugh...

fryrice8850 said:
yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange
Click to expand...
Click to collapse
they gave you a brand new box is because ur still under the 14 days grace period. After the 14 days grace period, most replacement handset are just the phone itself no back cover or the battery.

scottch699 said:
nope mine was from the mail... so I am going to get screwed once again by CS sending me a referbed one.... I have the extended warranty on the thing too... ugh...
Click to expand...
Click to collapse
i was talking to a rep they did tell me that the phone is so new there isn't any referb phone to give out. my issue was cuz i work for tmo i can't return my phone so i can only get exchanges...
i really wish i didnt get the g2...so many issues with it. hoping to get the Blackberry 9780

fryrice8850 said:
i was talking to a rep they did tell me that the phone is so new there isn't any referb phone to give out. my issue was cuz i work for tmo i can't return my phone so i can only get exchanges...
i really wish i didnt get the g2...so many issues with it. hoping to get the Blackberry 9780
Click to expand...
Click to collapse
Sorry to hear that

sorry for getting off topic but do u guys know how to fix when sending an mms issue where the signal gets dropped and comes back up

how much crap did they put you through (testing of the device) before they agreed to send you a replacement?

same 00 xe is my part number, and I got it on Pre-Order.

scottch699 said:
how much crap did they put you through (testing of the device) before they agreed to send you a replacement?
Click to expand...
Click to collapse
advise technical support you have perform multiple master reset on the phone and you receive random reboots

I got mine from the T-mobile store yesterday. I am taking it back today. Floppy hinge, won't even connect to edge where I used to get 3G with my G1. I really like the phone but until a radio update and new hinge I will go back to my G1. Or wait till next week and try the my touch.

i picked mine up a week ago in fort lauderdale, part# 99hlw021-00 xf

I also received a replacement today with P/N: 99HLW021-01 A. It was a brand new phone. Maybe it is a new batch because I ordered a replacement last thursday and it took a week to get here, normally it only takes 2 days. I am located in NYC. I noticed that the new phone has a different color in the back. My original has like a brownish color and the new one is grey. Also the Hinge feels sturdier when is closed and when is open as well. I will take a picture of the both phones so you guys can see what i am talking about the colors

Related

gutted, scratched a faulty hd2 that i planned to send back,

Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Click to expand...
Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
Click to expand...
Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
Click to expand...
Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched

For all returning their phone because of screen separation

I have an HW 003 Novatech EVO built on May 19th.
Like many others I want to return my phone for a new one because of the light leakage and screen separation issues.
However, after reading a few posts and confirming my thesis, there is no point in returning your phone now as the replacement will more than likely have the same defects.
I spoke to a Sprint representative today and she recommended doing this: wait until HTC announces they have shipped newer HW models such as 004, or just a new batch with fixed screens.
Again, save yourself the trouble of unrooting, returning, rooting, etc...
Update: HTC has said they have partnered with several different vendors including Sony to make the screens for the new batch of EVOS. You can read an article about the EVO shortages on Buzzbox. I am not allowed to post the link here..
Hmm, I guess perhaps I should not plan on getting another Evo within the next few weeks. I'm reading a lot of bad stories about the Samsung Galaxy, I don't like the look of the Droid X and this iPhone 4 I just got has a small screen that just doesn't do it for me like the Evo's large screen. But I def do not want to get another Evo and have screen issues again. Oh what to do, what to do......
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
Plancy said:
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
Click to expand...
Click to collapse
My launch day Evo had leakage from day one but the screen wasn't rising until about week later. Now When I last cleaned the screen I could feel movement that I hadn't felt in the beginning. The big deal for me is that I don't want to use an Evo for many months and then the glue problem starts and then the device has the chance of becoming something I can't sell on ebay and would probably not want to give away to friends or family with a faulty screen. It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
AshMa said:
It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
Click to expand...
Click to collapse
Indeed this would be nice. However, HTC is notorious for not responding to the real issues even though they are aware of them.
As we know, not every EVO has these issues; furthermore, not every EVO has these issues right out of the box. My EVO had no problems until about a 2 weeks after use.
I would recommend playing it safe and just waiting for a newer batch from HTC and then exchange your phone.
We will all probably end up better off
These threads really are not helping my O.C.D.
Hope you guys get everything squared away with your phones. Sucks to hear that the problems can occur even a few weeks down the road
Thats why i'm glad I have an accidental damage warranty. My screen has no separation issues but if it ever does I have a feeling I might accidentally drop this one.
I as well am paying for the warranty, 7$ a month. There is still a 100$ deductible on the new phone.
I've heard screen separation a lot with the novs
Sent from my PC36100 using XDA App
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
If you have screen separation issues, try gently heating the edges of the screen with a hairdryer while pressing down.
dehelflix said:
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
Click to expand...
Click to collapse
Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Phone 1 Bad Earpiece speaker
Phone 2 None functioning headphone jack
Phone 3 Screen kept shutting off, but still could recieve calls so it was not a lockup, bad screen maybe?
Phone 4. Ok so far except for light leakage at the bottom. Every one of my replacements had light leakage though, so i wouldnt be returning your phone at this point if light leakage is your only problem. Remember these phones have a 1 year warranty, so if the screen seperates you will get a new phone (refurb)
I dont think HTC as addressed the screen issue, its still very hit and miss with people getting phones that are perfect, and the ones who are, sounds like some are having the issues after a couple weeks use. My newest phone was built on 6-21, and when i got my newest replacement, my brother joined my plan with an evo and both phones had light leakage. My buddy works at sprint, and every employee there that has an evo has light leakage.
Getting a refurb too may be even better, because if they replace the screen, maybe the new screen will be installed properly with a new type of glue, but who knows.
Deleted
10 char
My Sprint repair store replaced the screen... HTC is sending screens to key repair centers. I ended up fighting til I got a new phone though.
chaoticallysweet said:
Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Click to expand...
Click to collapse
called them back today, had to escalate call 3x, got a order number should get new phone in 3-5 days, thanks.
I picked my EVO on launch day, it was a 002 with a nova screen. Exchanged it 29 daya later due to the light leak / screen separation problem. I got a 003 with an Epson screen and no problems in the last week and a half that I've had it.
Return was done at the Sprint store I purchased it from.
Posted via XDA Android app from Evo
My Google I/O EVO has always had it. I am going to try the hair dryer trick, and if that doesn't work I will just wait for a new hardware revision.
-------------
Sent from my HTC EVO 4G using Tapatalk Pro.
It's easy as heck to fix, most all phones suffer from this it's just more noticeable on the EVO due to the lights but when you hear reports of dust under the screen etc on other phones its usually from the same thing. The adhesive doesn't have time to properly set during the initial huge runs of these phones so some of them will dry with the screen not secured as flat as possible. All you have to do is use a heat gun (blow dryer will work just takes longer) run it around the edges that are lifted long enough for the adhesive to melt then push the screen down flat and hold it long enough for the adhesive to set and you have a perfectly flat screen with no seperation.
It's a pretty common thing, I do this with every new phone I purchase and even with some laptops to make sure the screens are sealed properly to avoid problems down the road even if I don't see any problems initially. Better safe than sorry!
Hey guys I have had zero issues with mine. It’s a 003 Novatec screen....it’s too bad some of you have had so much trouble. I’m just curious since many of you have actually exchanged your phones. Can you just call and do an over the phone exchange?...When I had t-mobile this is what I always did. Sometimes for really stupid issues, but was always nice to get a scratch less replacement. They ship you a new one and you just ship it back? I also have the TEP plan but I would rather not pay 100 bucks if I do run into an issue since I think these should be warranty claims.

[Experience] Dust under screen, unlocked bootloader and repaired without issue.

Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9
Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.
What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.
Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.
My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App
Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Click to expand...
Click to collapse
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
Click to expand...
Click to collapse
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Click to expand...
Click to collapse
I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.
Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?
I would expect it to be out of warranty buy now if it came from a Googler.
I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC
I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.
£30? That's bloody good!
I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.

Have any of you had to send it back?

I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App
Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.
Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App
My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.
jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
Click to expand...
Click to collapse
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
Click to expand...
Click to collapse
Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way
I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
Click to expand...
Click to collapse
Did you unroot your phone before exchanging it or did you leave it rooted?
dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
Click to expand...
Click to collapse
Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry
ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
Click to expand...
Click to collapse
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
Click to expand...
Click to collapse
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
Click to expand...
Click to collapse
Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.

Who gets mad about having to get your first evo phone replaced by a refurb?

How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
nice i heard about that better deal then sprints
reaper24 said:
nice i heard about that better deal then sprints
Click to expand...
Click to collapse
Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen
not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
Click to expand...
Click to collapse
Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.
assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion
I'll order replacement parts and fix it myself, if possible.
it was brand new outta the box
Click to expand...
Click to collapse
3 or 4 months later
Click to expand...
Click to collapse
Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.
I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
Sent from my PC36100 using XDA App
If it works being the big word. I had Horrible luck with verizon refurbs...
Sent from my PC36100 using XDA Premium App
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...
I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
Click to expand...
Click to collapse
Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.
I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen

Categories

Resources