I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App
Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.
Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App
My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.
jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
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Click to collapse
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
Click to expand...
Click to collapse
Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way
I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
Click to expand...
Click to collapse
Did you unroot your phone before exchanging it or did you leave it rooted?
dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
Click to expand...
Click to collapse
Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry
ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
Click to expand...
Click to collapse
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
Click to expand...
Click to collapse
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
Click to expand...
Click to collapse
Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.
Related
Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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Sent via the XDA Tapatalk App
I'm using a refurb from about 2 months ago and no issues here at all.
It's probebly just a fluke, I wouldn't worry.
sandboxlove said:
sounds to me like the previous owner was a smoker...
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Click to collapse
?! wtf lol what was he smoking cubans in a box?? that would be ridiculous! lol
sandboxlove said:
p.s. i really like your sn, thatdudepoops. people should be MUCH more open with perfectly normal body functions. im thinking of changing my sn to "sandboxpoop"
you know, the little seagull turds you find in the sand. my sister ate one once.
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Click to collapse
well hopefully not TOO open haha giggidy
LOL and wow thats awesome, she ate ur poo lol i wish i had those bragging rights
Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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rejectedkid said:
Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
hey if u come up there and complain enough they might! my brother had like a $200 phone i want to say it was a palm, but he went thru like 4 phones, they upgraded him to there most expensive phone (which was the htc uhh...with winmo) he had 4 upgrades over a year for free cus sprint couldnt give him a solid phone they didnt **** up!
rejectedkid said:
Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.
demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.
Click to expand...
Click to collapse
Yea I think I will.
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rejectedkid said:
Yea I think I will.
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
it works trust me, just don't let them give you any mumbo jumbo bull**** talk.
Well I took my phone to sprint, they also noticed the yellow tint. They replaced it on the spot. So now I have my third hero everythings great until 3 hours what do I see? DUST UNDER THE SCREEN! You can never win I guess. I suppose I will give it a few weeks then call sprint and demand a different phone (evo)
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Sent from my HERO200
sandboxlove said:
i guess i should PROBABLY say something ontopic haha. i definatly wouldnt let sprint jerk me around, i remember they gave me a hard time about switching from the moment to the hero, WITHIN MY 30 DAYS! oh man did i bust a nut.
Click to expand...
Click to collapse
Most people i know don't use the phrase "bust a nut" to mean QUITE what you seem to. In fact, in my state, if you walked in to the sprint store and "busted a nut" all over the place, they would take you to jail (as opposed to giving you a new phone). They may even make you purchase any phones that receive...um....collateral damage?....from your nut-busting.
WOAH WOAH WOAH! I did NOT revive this corpse! I just commented on it's attire. The poster above me brought this one back from the dead.
Yep it was me lol.. I was updating my situation. My bad
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Sent from my HERO200
No need to apologize! Glad it all worked out for you! I've got terrible dust, but I don't want to return to stock to get it fixed. Silly ain't I?
well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//
Act like the ETF is no big deal, and ask for the cancelation papers. Theyll fold.
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Sent via the XDA Tapatalk App
i tried that over the phone and they said when do u want ur service terminated and will send u the bill....i havent tried the store but wath about if they bring out the cancellation papers and wath do i do i just renewed 3 lines 2 months ago???
In person theyre likely to back down, especially if you have a high bill.
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Sent via the XDA Tapatalk App
well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//
Click to expand...
Click to collapse
Take a different approach. Be nice but firm. You are unhappy obviously. But I have found with sprint or anyone else for that matter is that if you are rude they will treat you the same way you are treating them. Customer service is not what it used to be.
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Sent from my HERO200
i was acutally polite i talked to the store manager for like 20 min i work like 5 blocks from the store and the manager said it was policy he even gave me my repair ticket and wrote replacement should arrive sat 5\16
before 3pm
and his signature..
catually sat is ma due day to pay my bill u think i should go with money on hand ask to speak to him handem my last bills money and tellem that i want my account terminated ..my bill is not that high $140 for 3 lines everything unlimited,,
they advised to call htc
\
i had my phone shut off and just turned it back on and i have this huge white out spot on my lcd near where the keyboard pops up. you can plainly see it on a white background. i know it didn't get wet because it is in a body glove case.
anyways i pulled the back cover off and there is no water damage sticker on the phone at all, just on the battery. and it doesn't show it got wet at all. are new phones shipping without them because i may have to take this back for an exchange and i don't want to be accused of getting it wet.
also what is the latest 2.2 version these phone ship with, so i can run the RUU if need be.
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Systemfraud said:
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
well i just bought the phone 2 days ago so im sure i can go in an exchange it. the area is large, it wasn't there when i shut my phone off earlier. my issue is my phone does not have a water indicator sticker on the body itself.
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
JUST2SUAVE said:
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
fixxxer2008 said:
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
Click to expand...
Click to collapse
if the phone is two days old, go return it... they shouldn't have a problem taking it back
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
latoso said:
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
Click to expand...
Click to collapse
good to know, maybe they stopped doing it? i know there's one on the battery. anyways it seems to be a bit worse, it looks horrid, the bottom half of my lcd is brighter than the top half.
does anybody know what version of droid these ship with? like the latest shipped sprint RUU so i can flash it in the morning and unroot?
i hate dealing with sprint, took me alot to get my evo, if they give me **** ill just sell the darn thing as is or replace the lcd myself. maybe i just wont say a word and return it and get an epic instead. i know how sprint corporate stores can be.
Mine came with software version 3.29
latoso said:
Mine came with software version 3.29
Click to expand...
Click to collapse
thanks. im trying to decide what to do tomorrow. my god a replacement lcd is like $100 on ebay, no way.
ill just do my 30 day exchange. im just worried about that sticker not being there.
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
latoso said:
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
Click to expand...
Click to collapse
seems alot of these phones have issues. im just worried they are going to try to blame me for this. i just have a sticky "no water" screen protector on it. i may just call sprint and have them ship me out a new replacement.
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
latoso said:
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
Click to expand...
Click to collapse
i am i just upgraded 2 days ago.
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
latoso said:
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
Click to expand...
Click to collapse
i got it at a sprint corporate store. so they didn't check out the hero for damage at all? every store is different.
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
latoso said:
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
Click to expand...
Click to collapse
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Threaten to cancel and they cant. They have that thirty day worry free, remember?
fixxxer2008 said:
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Click to expand...
Click to collapse
Wow
Sent from my PC36100 using XDA App
How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
nice i heard about that better deal then sprints
reaper24 said:
nice i heard about that better deal then sprints
Click to expand...
Click to collapse
Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen
not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
Click to expand...
Click to collapse
Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.
assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion
I'll order replacement parts and fix it myself, if possible.
it was brand new outta the box
Click to expand...
Click to collapse
3 or 4 months later
Click to expand...
Click to collapse
Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.
I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
Sent from my PC36100 using XDA App
If it works being the big word. I had Horrible luck with verizon refurbs...
Sent from my PC36100 using XDA Premium App
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...
I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
Click to expand...
Click to collapse
Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.
I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
They can offer to give you a different phone all together. Like the g2 or galaxy 4g. Just ask
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Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
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I agree with coupetastic-droid and also after your 5th replacement you should get a different phone if u want for ur replacement. Try for a g2 or even a g2x!
coupetastic-droid said:
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
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I tried that last time.
They no longer do warranty exchanges in store.
Sfkn2 said:
I tried that last time.
They no longer do warranty exchanges in store.
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Click to collapse
Yep, that courtesy ended with a new policy about 3-4 weeks ago and it can't be overridden.
TJBunch1228 said:
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
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TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
cappyone said:
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
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Im on my 4th right now. 2 power buttons and 1 with dust under screen. All good displays tho. All within a month and a week of getting it
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Sfkn2 said:
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
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First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
On my 3rd mt4g and I'm about ready to go back to iPhone most androids have to many hardware issues.
Sent from my HTC Glacier using XDA App
Phateless said:
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
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Click to collapse
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
Sfkn2 said:
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
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Click to collapse
Unrooting is as simple as flashing pd15img.zip through hboot. Not that hard.
Definitely try a different rom. As I said I've found cm7 to be much more stable than stock.
Sorry about your car. I never fully got over the 95 GS-R I crashed back in 05. since then I've been driving an ls.
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i got pretty bad luck with my phone. finally got a good one after like 9 exchanges and a month later the power button went out. i called them and they told me i couldnt exchange anymore cause i "had too many problems with the phone." so the rep told me that the only thing they could do left is to exchange my phone for a motorola charm.....i was like wtf why the heck would i want to downgrade my phone, which polly cost more then that piece of **** charm and it doesnt even run android...major downgrade.
Dude. That blows. Hard. I'm sorry to see that you're having so many problems with your phone and I'm glad I don't have the same luck as you. I got mine from eBay and it came in perfect condition. Never had dust under the screen, good screen, no faulty hardware, etc.
But in all seriousness, after 5 phones, I wouldn't keep it. I personally think that it's a great phone, but if I had to take it back 9 times, I'd try something else out. Ask if you can switch. It shouldn't cost you anything as long as the retail price is equivalent or lower than the MyTouch 4g, and if I'm not mistaken, it's one of the higher priced ones (rightfully, so). If you don't hate a keyboard, the G2 might be good for you, but I hear the hinge has problems and knowing your luck, the hinge would break apart upon first use. So maybe the Galaxy S 4g? I know Samsung has great hardware, even if their software is crap, as is their update schedules, but that is easily fixed with custom ROMs.
Either that, or wait and return it completely, if you're still within your return time and keep your upgrade for when the better phones come out, i.e HTC Sensation, etc, and just use something affordable off of eBay or Craigslist. Meh
Just my two cents. Sorry if it didn't help much, but I hope your luck gets better. :/
Update:
My luck has gotten worse. I received another replacement phone on April 15th. A week later, April 22nd, I noticed a dead pixel on my screen.
*Sigh* I have no idea what to do now.
You need to move on to a different device. I've never heard of anyone have so many problems with a device.
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I called in and spoke to technical support. They asked me to bring the phone to a store so that they can fill out a request for warranty exchange form. However, their tone basically implied something like, "It's impossible that you are getting so many broken phones. We need to verify that your phone is really defective before we do another exchange."
I brought it to a store and the retail sales manager had no idea why technical support sent me there, and basically told me to go call customer service again. He did, however, notate that there were a few dead pixels on the screen and that there was no physical, nor was there water damage.
I then called retentions and the supervisor picks up (without any transferring either). I explained to her exactly what happened, and how technical support had sent me into the store. She told me that she has no idea why because they could have filled out the form for warranty exchange over the phone, just like the other exchanges that I have done so far.
She apologized for what happened and said that I qualify for a multiple exchange (sorry if I got the term wrong!). She said that the manufacturer would exchange my Mytouch 4g for a Motorola Charm..
I explained that it would be a MAJOR downgrade. She then submits the form for the exchange and told me that it would be shipped express free of charge.
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
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coupetastic-droid said:
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
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Another MyTouch4g.. Hopefully the 10th one's the charm!
My gf and I both have atrix phones and I'm on my 2nd one. it's been fine so far, it runs ICS etc etc
well, she is on her 3rd one and this one is having problems already
1st one the digitizer stopped working
2nd one speaker wasn't working
3rd one the notification bar keeps disappearing. factory reset does not fix it
I don't want to root her phone or anything so she wants to keep it stock (and she should)
We talked to motorola and they told us to factory reset. told them we did, and they pretty much said do it again... wtf #1
after I told her to call AT&T and they told her the same thing. We told them it was already factory reset once about an hour ago, and they said to take it back to the service center and get a 4th one.... problem is, she can't this week because this was her only day off. (I guess they forget we can't keep going back to the service center because we work) they also suggested when we get the 4th one to play around with it for about an hour at the place so we know it works.... seriously?
3 phones and 2 of them broke within a week (the notification bar happens about 10 mins after starting the phone)
does anyone have any suggestions on this problem we're having? We can go back and get a 4th one, but jeez... 4 phones? I think it's time they give her something else
Thanks for the suggestions everyone
Hmm... it seems like you just have bad luck.
What you could try to do is ask AT&T to give you both new Atrix 2's free of charge.
You can explain how it's not your fault that all of this is happening and that they should value that you are their customer.
It's worth a shot and I think you have a good chance at convincing them to do this. You'll probably need to sign a new 2-year contract though.
I would tell AT&T you are tired of Motorola and the problems with the phones and aske for a Skyrocket to replace them with. Worth a shot if you want to upgrade and get away from Motorola.
Mine was sent once cos digitizer stopped working, then month later I had random reboots even on stock. They send me new one and its fine. I dont mind as long as they offer replacement.
Sent from my MB860 using Tapatalk
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
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My first Atrix never worked out of the box. Sent in for repair, didn't work. Sent in again, worked for a week, something else broke.
Got a NEW replacement from Motorola after much *****ing and escalating to BBB & executive customer service and have not had any problems yet, except it came with a non-working factory battery that was replaced after two months of being ignored.
I'm hesitant to buy another Motorola because their support team makes it a nightmare to get your phone fixed or replaced.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
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Click to collapse
yep. had 4 Atrix already... the more att replaced my phone, the worse it got.
New atrix -> bluetooth audio stream keeps disconnecting --> Moto said, go get it replaced because it should not do that...
1st replacement -> refurbished... same problem... called Moto again and att service center --> go get it replaced.
2nd replacement -> refurbished... same bluetooth problem, with additional random reboot. i check phone to look at time, press power button -> reboots.... a lot... --> replacement time... but wait... "we cannot replicate the problem" says att service center representative, "thus we cannot replace it"...
me: it is "RANDOM"... they played with it for 5 mins and could not replicate the problem..
att service center representative told me to call att replacement center who said "why wouldn't they replace it? all we're going to do is the same thing they would, which is replace the phone".. att service center: "our policy is, if we cannot replicate problem, we do not replace"
with much frustration, finally got a hold of someone higher up who was willing to replace phone...
3rd replacement coming from so called higher up -> refurbished... status bar disappears... cannot answer calls, bluetooth problems, wrong battery gauge... out of att options... last option, send it in for repairs at Moto... will be getting phone back tomorrow.. will see how phone works... crossed fingers, it would work as it should...
Yeah, the motorola phones boast a lot of features, but even with the motorola razor in the past, I remember disliking it due to unreasonable security restrictions and random bgs.
i have been with att for many years and dealt with alot of **** and like our friend the att rep said its a refurbished device so it had problems before so its bound to again, see i got the atrix with the 99 cent deal and after one with one problem i called moto and att and i got a new atrix to replace my old one, which had a chip in the fingerprint reader and no rubber around the camera lens, call and beg plead and lie it works every time lol take it from someone who has been through 20 phones in 4 years if its the phone they provided you with they will replace it, alos only 3 or 4 out of that 20 i actually broke the rest were refurbs and refurbs of a different make and model, good luck OP you should get it right eventually
It isn't just Motorola. I have had the same problems with HTC, Sony, and Nokia. My son had 4 iphones replaced. It is a refurb problem. Just keep complaining and eventually you might get one that lasts.
i have just received back my phone from motorola... and guess what... FAIL! my phone has not be repaired! they did not input the problem i told them about so all they did was flash the software.
I'd been on the phone with them for a good 3-4 hrs to get my phone replaced/repaired. In order for motorola to "replace" the phone, they need to verify with ATT that the phone had been replaced at least 3 times. They need the Serial no. or IMEI no. of the phones that had been replaced, and they cannot guarantee that I will receive a new phone. problem is, I do not keep the serial numbers/IMEI numbers of the phone I get, so I advice you guys to write it down or something just in case stupid things like this happen
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
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same here. my digitizer went bad, refurb had messed up contacts for sdcard and wouldn't see it. Next refurb the screen was not aligned good, could see light bleed around the edges. I fixed the contacts on the second one and sent the last one back. Oh yea the phone also had the drop bluetooth problem, but that seems to have been fixed after flashing.
About puked when i first turned on the phone on and saw all that att bloat crap on there.
sdlopez83 said:
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium
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hmm, i never knew what that white dot signify. thought it was some kind of special phone if it has a different color.