i had my phone shut off and just turned it back on and i have this huge white out spot on my lcd near where the keyboard pops up. you can plainly see it on a white background. i know it didn't get wet because it is in a body glove case.
anyways i pulled the back cover off and there is no water damage sticker on the phone at all, just on the battery. and it doesn't show it got wet at all. are new phones shipping without them because i may have to take this back for an exchange and i don't want to be accused of getting it wet.
also what is the latest 2.2 version these phone ship with, so i can run the RUU if need be.
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Systemfraud said:
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
well i just bought the phone 2 days ago so im sure i can go in an exchange it. the area is large, it wasn't there when i shut my phone off earlier. my issue is my phone does not have a water indicator sticker on the body itself.
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
JUST2SUAVE said:
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
fixxxer2008 said:
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
Click to expand...
Click to collapse
if the phone is two days old, go return it... they shouldn't have a problem taking it back
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
latoso said:
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
Click to expand...
Click to collapse
good to know, maybe they stopped doing it? i know there's one on the battery. anyways it seems to be a bit worse, it looks horrid, the bottom half of my lcd is brighter than the top half.
does anybody know what version of droid these ship with? like the latest shipped sprint RUU so i can flash it in the morning and unroot?
i hate dealing with sprint, took me alot to get my evo, if they give me **** ill just sell the darn thing as is or replace the lcd myself. maybe i just wont say a word and return it and get an epic instead. i know how sprint corporate stores can be.
Mine came with software version 3.29
latoso said:
Mine came with software version 3.29
Click to expand...
Click to collapse
thanks. im trying to decide what to do tomorrow. my god a replacement lcd is like $100 on ebay, no way.
ill just do my 30 day exchange. im just worried about that sticker not being there.
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
latoso said:
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
Click to expand...
Click to collapse
seems alot of these phones have issues. im just worried they are going to try to blame me for this. i just have a sticky "no water" screen protector on it. i may just call sprint and have them ship me out a new replacement.
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
latoso said:
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
Click to expand...
Click to collapse
i am i just upgraded 2 days ago.
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
latoso said:
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
Click to expand...
Click to collapse
i got it at a sprint corporate store. so they didn't check out the hero for damage at all? every store is different.
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
latoso said:
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
Click to expand...
Click to collapse
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Threaten to cancel and they cant. They have that thirty day worry free, remember?
fixxxer2008 said:
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Click to expand...
Click to collapse
Wow
Sent from my PC36100 using XDA App
Related
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
... and they cleaned the dust/ replaced your broken stuff for free, right? ive been trying to get my phone's dust removed, but it seems like all these stores say that they've never heard of it, or it counts as cosmetic.
gmelchert said:
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
Click to expand...
Click to collapse
It depends on the store. If they actually take a look at your phone and the tech's feeling grumpy, he'll tell you you're screwed. It's usually safer to just take it back to stock before turning it in for repair work.
Also, if you had an 8gb SD card make sure the one they replaced it with is the same class. If you had a class 6 card, you might be using a class 4 now.
Technically I don't think you're supposed to be eligible for an upgrade as soon as you start your account, but who knows? It might be some new marketing thing Sprint has come up with. I've been with Sprint for 12 years now, so I miss out on the new stuff.
gmelchert said:
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
Click to expand...
Click to collapse
most techs don't care as ive met a few with rooted hero's.
justinisyoung said:
... and they cleaned the dust/ replaced your broken stuff for free, right? ive been trying to get my phone's dust removed, but it seems like all these stores say that they've never heard of it, or it counts as cosmetic.
Click to expand...
Click to collapse
totally free
U can upgrade at any time but youll get 75 credit on a new phone after a year and 150 after 2 years
smw6180 said:
Also, if you had an 8gb SD card make sure the one they replaced it with is the same class. If you had a class 6 card, you might be using a class 4 now.
Click to expand...
Click to collapse
yeah I had a class 2 and got a class 2 lol I was hoping they might give me a class 4 or 6.. haha
I bought a class 10 16gb a few months ago, but even though it was "SDHC" not "SDXS" or whatever it's called, it was still classified as "SD 3.0". the hero only has support for 2.0... I am hoping that the EVO supprts 3.0 because that card cost me $100. stupid I know.
98classic said:
U can upgrade at any time but youll get 75 credit on a new phone after a year and 150 after 2 years
Click to expand...
Click to collapse
it says I am eligible for $150 upgrade. They also told me I don't have to renew when I upgrade because I just did to get a corp discount
gmelchert said:
it says I am eligible for $150 upgrade. They also told me I don't have to renew when I upgrade because I just did to get a corp discount
Click to expand...
Click to collapse
Ahhh corp account explains it, my old account was like that, didnt have to wait for the credit but they were all phones for workers so their phones were worth like 49.99 lol
yeah dust is a known issue we will clean it out for free unless you are annoying about it...there are some people that are like SUCH A DUMB PHONE LETS DUST GET UNDER THE SCREEN...and they are really picky about like 3 specs of dust at the bottom of the screen...its not something we have to do, its cosmetic so just be nice to the repair guys.
98classic said:
Ahhh corp account explains it, my old account was like that, didnt have to wait for the credit but they were all phones for workers so their phones were worth like 49.99 lol
Click to expand...
Click to collapse
I just got the corp upgrade though, and I've had the $150 upgrade status since I got the Hero in November. Plus they still have the Pre and and moment and other phones like that on the list. Evo here I come! haha
Go and upgrade the phone. I've done this a few times. Then send me your old hero
So they can replace the silver section with the home/arrow/menu buttons on it? Mine is starting to chip but thought I might have to just deal.
srb7215 said:
So they can replace the silver section with the home/arrow/menu buttons on it? Mine is starting to chip but thought I might have to just deal.
Click to expand...
Click to collapse
yup! I didn't even ask em too. it was nice.
jerry43812 said:
Go and upgrade the phone. I've done this a few times. Then send me your old hero
Click to expand...
Click to collapse
haha when the evo comes out sure!*
*at the expense of $200 lol
gmelchert said:
I just got the corp upgrade though, and I've had the $150 upgrade status since I got the Hero in November. Plus they still have the Pre and and moment and other phones like that on the list. Evo here I come! haha
Click to expand...
Click to collapse
Did you buy your Hero at Best Buy? I got mine at Best Buy and have always had the $150 discount available on the Sprint website. My wife got hers at a Sprint store and doesn't have the discounted upgrade option.
Digitaltigre said:
Did you buy your Hero at Best Buy? I got mine at Best Buy and have always had the $150 discount available on the Sprint website. My wife got hers at a Sprint store and doesn't have the discounted upgrade option.
Click to expand...
Click to collapse
Yeah I did get mine at bestbuy. thats weird. you would think they would advertise that haha
gmelchert said:
Yeah I did get mine at bestbuy. thats weird. you would think they would advertise that haha
Click to expand...
Click to collapse
I got mine as Best Buy and it did indeed use my upgrade price, which removed it from the site.
wish i had your tech, my mini usb port charges sometimes and ive totally lost audio through it. ive gone 3 different times hoping to get a different tech or person helping me and everytime i have gone they tell me A. it has a headphone jack, you dont need audio from your ExtUSB and B. it shows it charges now, so it works. They recommended I borrow a phone from a friend until i can afford to buy a new one...
Im cancelling my contract and going back to ATT, its not worth it to save money on my bill if I have to constantly dish out money for new phones.
i wouldnt do that.. come on. you ave the evo coming out in a couple months.
Sent from my MatrixROM using the XDA mobile application powered by Tapatalk
so your saying i can take my phone in and get my phone fixed. end button paint off and also alot of dust.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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Sent via the XDA Tapatalk App
I'm using a refurb from about 2 months ago and no issues here at all.
It's probebly just a fluke, I wouldn't worry.
sandboxlove said:
sounds to me like the previous owner was a smoker...
Click to expand...
Click to collapse
?! wtf lol what was he smoking cubans in a box?? that would be ridiculous! lol
sandboxlove said:
p.s. i really like your sn, thatdudepoops. people should be MUCH more open with perfectly normal body functions. im thinking of changing my sn to "sandboxpoop"
you know, the little seagull turds you find in the sand. my sister ate one once.
Click to expand...
Click to collapse
well hopefully not TOO open haha giggidy
LOL and wow thats awesome, she ate ur poo lol i wish i had those bragging rights
Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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Sent via the XDA Tapatalk App
rejectedkid said:
Lol. You guys are funny. But the great thing about this situation is that now they are going to replace my replacement in which building my case stronger for them to just switch me to an evo haha (only in my dreams).
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
hey if u come up there and complain enough they might! my brother had like a $200 phone i want to say it was a palm, but he went thru like 4 phones, they upgraded him to there most expensive phone (which was the htc uhh...with winmo) he had 4 upgrades over a year for free cus sprint couldnt give him a solid phone they didnt **** up!
rejectedkid said:
Ok I got my replacement hero today. Sprint overnight shipped it (impressed). After I activated it I immediately rooted and flashed my favorite rom. Phone is running great until I notice that the screen has a dingy yellow tint to it! I called sprint and had them document the issue. I am now going to return to stock 1.5 and walk my butt into the Sprint store and ask for another replacement. Anyone else have this issue?
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.
demand a new phone, not another used one. i find it bull**** that sprint gives us refurbs anyways.
Click to expand...
Click to collapse
Yea I think I will.
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Sent via the XDA Tapatalk App
rejectedkid said:
Yea I think I will.
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
it works trust me, just don't let them give you any mumbo jumbo bull**** talk.
Well I took my phone to sprint, they also noticed the yellow tint. They replaced it on the spot. So now I have my third hero everythings great until 3 hours what do I see? DUST UNDER THE SCREEN! You can never win I guess. I suppose I will give it a few weeks then call sprint and demand a different phone (evo)
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Sent from my HERO200
sandboxlove said:
i guess i should PROBABLY say something ontopic haha. i definatly wouldnt let sprint jerk me around, i remember they gave me a hard time about switching from the moment to the hero, WITHIN MY 30 DAYS! oh man did i bust a nut.
Click to expand...
Click to collapse
Most people i know don't use the phrase "bust a nut" to mean QUITE what you seem to. In fact, in my state, if you walked in to the sprint store and "busted a nut" all over the place, they would take you to jail (as opposed to giving you a new phone). They may even make you purchase any phones that receive...um....collateral damage?....from your nut-busting.
WOAH WOAH WOAH! I did NOT revive this corpse! I just commented on it's attire. The poster above me brought this one back from the dead.
Yep it was me lol.. I was updating my situation. My bad
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Sent from my HERO200
No need to apologize! Glad it all worked out for you! I've got terrible dust, but I don't want to return to stock to get it fixed. Silly ain't I?
well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//
Act like the ETF is no big deal, and ask for the cancelation papers. Theyll fold.
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Sent via the XDA Tapatalk App
i tried that over the phone and they said when do u want ur service terminated and will send u the bill....i havent tried the store but wath about if they bring out the cancellation papers and wath do i do i just renewed 3 lines 2 months ago???
In person theyre likely to back down, especially if you have a high bill.
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Sent via the XDA Tapatalk App
well just bought ma hero 2 months ago from bestbuy and guess wath my phone was self ressetting well unrooted and back to stock 30 min later phone still self resseted and screen went black i could here sound but no visual..than like 2 hrs phone just died today i went to sprint repair center thinking am getting a replacement (new)phone since mine was just 2 months old guess wath..
technician tells me usb port is bad and they need to replace with refurbi got pissed but they managed to convince me to take refurb after activation i noticed phone is all acratched up and the power button dont work most of the time,,i tell the mananger he tells me he will order a new refurb for saturday i tellem hell no another refurb no..he says waths wrong with a refurb i say this is wath wrong with a refurb,,,he laughed and said is either a refurb or nothing use these phone as a loaner and wait for saturday for ur refurb..so here i am waiting for sat for ma refurb i made like 6 call techs,supervisors,cancel my servive representatives and they said its card policy after 30days ull get refurb no matter wath..
any ideas am just pissed//
Click to expand...
Click to collapse
Take a different approach. Be nice but firm. You are unhappy obviously. But I have found with sprint or anyone else for that matter is that if you are rude they will treat you the same way you are treating them. Customer service is not what it used to be.
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Sent from my HERO200
i was acutally polite i talked to the store manager for like 20 min i work like 5 blocks from the store and the manager said it was policy he even gave me my repair ticket and wrote replacement should arrive sat 5\16
before 3pm
and his signature..
catually sat is ma due day to pay my bill u think i should go with money on hand ask to speak to him handem my last bills money and tellem that i want my account terminated ..my bill is not that high $140 for 3 lines everything unlimited,,
they advised to call htc
\
I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App
Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.
Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App
My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.
jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
Click to expand...
Click to collapse
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
Click to expand...
Click to collapse
Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way
I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
Click to expand...
Click to collapse
Did you unroot your phone before exchanging it or did you leave it rooted?
dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
Click to expand...
Click to collapse
Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry
ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
Click to expand...
Click to collapse
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
Click to expand...
Click to collapse
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
Click to expand...
Click to collapse
Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.
So, here's the thing. I bought my EVO at Radio Shack. 2 days after having it, I dropped it and it scratched the screen and marked up the bezel a little bit. I was going to just go get the screen repaired for 35 dollars and then return it at RS since I'm within the 30 days, but Sprint won't fix it cause it's a cosmetic issue, not a functionality thing. I don't want to purposefully break the screen just to get that fixed. If I was to sell the phone for 200 before the end of the 30 days and pay the 200 dollar ETF, would that be possible or would Sprint try to charge me retail for the phone (because the 30 days isn't up).
You can ask.
I read this as "I scratched my phone and now I don't want it."
Call a sprint store anon, and tell them exactly what happened, what you want to do, and how to best handle the situation. I find honesty will get you the best advice.
Close. I scratched the phone when considering current and upcoming phones (Nexus S and Optimus 2X).
thetakara said:
So, here's the thing. I bought my EVO at Radio Shack. 2 days after having it, I dropped it and it scratched the screen and marked up the bezel a little bit. I was going to just go get the screen repaired for 35 dollars and then return it at RS since I'm within the 30 days, but Sprint won't fix it cause it's a cosmetic issue, not a functionality thing. I don't want to purposefully break the screen just to get that fixed. If I was to sell the phone for 200 before the end of the 30 days and pay the 200 dollar ETF, would that be possible or would Sprint try to charge me retail for the phone (because the 30 days isn't up).
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i dont see why sprint wouldnt replace the screen...
maybe take it to a different sprint store.
dtr145r said:
i dont see why sprint wouldnt replace the screen...
maybe take it to a different sprint store.
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I was told that it was cosmetic. Since it doesn't affect the functionality, then they won't. It's not a crack, just some heavy scratches.
thetakara said:
I was told that it was cosmetic. Since it doesn't affect the functionality, then they won't. It's not a crack, just some heavy scratches.
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Then crack the screen and have a woman take it in there. I bought my mom an evo and 1st day she dropped it caused a thin split down the middle. We also got it from radio shack. She said she walked in sprint store told them what happ and they offered to fix it for free. But when I called they told me I have to use my insurance. Moral of the story is boobs always win no matter how old lol.
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dirkyd3rk said:
Then crack the screen and have a woman take it in there. I bought my mom an evo and 1st day she dropped it caused a thin split down the middle. We also got it from radio shack. She said she walked in sprint store told them what happ and they offered to fix it for free. But when I called they told me I have to use my insurance. Moral of the story is boobs always win no matter how old lol.
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I lol'd. Or maybe if I threaten to cancel service.. >.>
thetakara said:
I lol'd. Or maybe if I threaten to cancel service.. >.>
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Just have a woman do it and watch the magic, threats don't always work. Grandmas mothers girlfriends strippers anything with out a wenis will work.
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You might want to call radioshack and talk to them... I doubt they would take back a refurbished phone when they gave you a brand new phone. I believe the charge if the phone isn't in like new condition and you are returning it should be $35 anyhow..... but there you have a good reason to get your phone from a sprint store (or whatever brand you go with) instead of radioshack/best buy.
tangstang said:
You might want to call radioshack and talk to them... I doubt they would take back a refurbished phone when they gave you a brand new phone. I believe the charge if the phone isn't in like new condition and you are returning it should be $35 anyhow..... but there you have a good reason to get your phone from a sprint store (or whatever brand you go with) instead of radioshack/best buy.
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I've never heard of that. >.>
So, I went to RS and talked with them. They won't take the phone since it's scratched. I also went to Sprint and was told if I cancel my service, I will be charged the full price of the phone since I'm within the 30 day period. If I wait until after the 30 days is up, will they charge me the ETF and not the full price?
thetakara said:
I've never heard of that. >.>
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We've had scratched phones returned at my store before, light cosmetic damage. Maybe radioshack if different. What city are you in?
tangstang said:
We've had scratched phones returned at my store before, light cosmetic damage. Maybe radioshack if different. What city are you in?
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Cincinnati. But I found a different solution. I'm going to just end service with Sprint after the 30 days and sell the phone for 250. That'll take care of the ETF at least.
How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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nice i heard about that better deal then sprints
reaper24 said:
nice i heard about that better deal then sprints
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Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen
not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
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Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.
assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion
I'll order replacement parts and fix it myself, if possible.
it was brand new outta the box
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3 or 4 months later
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Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.
I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
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If it works being the big word. I had Horrible luck with verizon refurbs...
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Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
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I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...
I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
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Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.
I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen