So, here's the thing. I bought my EVO at Radio Shack. 2 days after having it, I dropped it and it scratched the screen and marked up the bezel a little bit. I was going to just go get the screen repaired for 35 dollars and then return it at RS since I'm within the 30 days, but Sprint won't fix it cause it's a cosmetic issue, not a functionality thing. I don't want to purposefully break the screen just to get that fixed. If I was to sell the phone for 200 before the end of the 30 days and pay the 200 dollar ETF, would that be possible or would Sprint try to charge me retail for the phone (because the 30 days isn't up).
You can ask.
I read this as "I scratched my phone and now I don't want it."
Call a sprint store anon, and tell them exactly what happened, what you want to do, and how to best handle the situation. I find honesty will get you the best advice.
Close. I scratched the phone when considering current and upcoming phones (Nexus S and Optimus 2X).
thetakara said:
So, here's the thing. I bought my EVO at Radio Shack. 2 days after having it, I dropped it and it scratched the screen and marked up the bezel a little bit. I was going to just go get the screen repaired for 35 dollars and then return it at RS since I'm within the 30 days, but Sprint won't fix it cause it's a cosmetic issue, not a functionality thing. I don't want to purposefully break the screen just to get that fixed. If I was to sell the phone for 200 before the end of the 30 days and pay the 200 dollar ETF, would that be possible or would Sprint try to charge me retail for the phone (because the 30 days isn't up).
Click to expand...
Click to collapse
i dont see why sprint wouldnt replace the screen...
maybe take it to a different sprint store.
dtr145r said:
i dont see why sprint wouldnt replace the screen...
maybe take it to a different sprint store.
Click to expand...
Click to collapse
I was told that it was cosmetic. Since it doesn't affect the functionality, then they won't. It's not a crack, just some heavy scratches.
thetakara said:
I was told that it was cosmetic. Since it doesn't affect the functionality, then they won't. It's not a crack, just some heavy scratches.
Click to expand...
Click to collapse
Then crack the screen and have a woman take it in there. I bought my mom an evo and 1st day she dropped it caused a thin split down the middle. We also got it from radio shack. She said she walked in sprint store told them what happ and they offered to fix it for free. But when I called they told me I have to use my insurance. Moral of the story is boobs always win no matter how old lol.
Sent from my PC36100 using Tapatalk
dirkyd3rk said:
Then crack the screen and have a woman take it in there. I bought my mom an evo and 1st day she dropped it caused a thin split down the middle. We also got it from radio shack. She said she walked in sprint store told them what happ and they offered to fix it for free. But when I called they told me I have to use my insurance. Moral of the story is boobs always win no matter how old lol.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I lol'd. Or maybe if I threaten to cancel service.. >.>
thetakara said:
I lol'd. Or maybe if I threaten to cancel service.. >.>
Click to expand...
Click to collapse
Just have a woman do it and watch the magic, threats don't always work. Grandmas mothers girlfriends strippers anything with out a wenis will work.
Sent from my PC36100 using Tapatalk
You might want to call radioshack and talk to them... I doubt they would take back a refurbished phone when they gave you a brand new phone. I believe the charge if the phone isn't in like new condition and you are returning it should be $35 anyhow..... but there you have a good reason to get your phone from a sprint store (or whatever brand you go with) instead of radioshack/best buy.
tangstang said:
You might want to call radioshack and talk to them... I doubt they would take back a refurbished phone when they gave you a brand new phone. I believe the charge if the phone isn't in like new condition and you are returning it should be $35 anyhow..... but there you have a good reason to get your phone from a sprint store (or whatever brand you go with) instead of radioshack/best buy.
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Click to collapse
I've never heard of that. >.>
So, I went to RS and talked with them. They won't take the phone since it's scratched. I also went to Sprint and was told if I cancel my service, I will be charged the full price of the phone since I'm within the 30 day period. If I wait until after the 30 days is up, will they charge me the ETF and not the full price?
thetakara said:
I've never heard of that. >.>
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Click to collapse
We've had scratched phones returned at my store before, light cosmetic damage. Maybe radioshack if different. What city are you in?
tangstang said:
We've had scratched phones returned at my store before, light cosmetic damage. Maybe radioshack if different. What city are you in?
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Click to collapse
Cincinnati. But I found a different solution. I'm going to just end service with Sprint after the 30 days and sell the phone for 250. That'll take care of the ETF at least.
Related
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
Click to expand...
Click to collapse
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.
I had a similar situation, I called tm and made sure the person sounded nice and friendly. If they sounded like they hated their job I hung up. Usually if a guy thats polite answers that would be the best choice.
Now, just aks him/her if you can add the insurance to your phone. If they say its to late ask them what are your options because you want the insurance.
I was able to get hem to BACK date my purchse date and they added the insurance for me.
Add the TEP protection to your plan, wait a month and file a claim...not sure if you'll have to pay the deductible however that's one way
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Sent via the XDA Tapatalk App
Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...
If you paid by credit card, ie AMEX, you could file a claim through them possibly. Most credit cards automatically extend your warranty by one year.
catpunt said:
Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...
Click to expand...
Click to collapse
That wouldn't work since the HD2 screen doesn't have the capacitive buttons. Call HTC and byte the bullet.
1. If you bought with AMEX, you get 90 days of accidental warranty and +1 year of extended warranty.
2. Commit insurance fraud, sign up for Sprint TEP, file a claim after your 30 day return period is up.
3. Buy a replacement Evo/possibly HD2 screen off ebay/net.
I seem to remember from the teardown pix that the buttons are a different component altogether and that the lcds are identical. Also it's probably only that glass that is shattered right? The glass screen is separate from the actual lcd underneath.
Thanks for all the great advice, it will definitely come in handy when I stop crying and set out to resolve this
I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.
timkdodson said:
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.
Click to expand...
Click to collapse
You bought both sets of insurance are you serious?
I have 2 Visas that have a 90 day protection.
Call the credit card that you used to buy the phone, if you used one. I had an iPhone replaced for free once after I dropped it on concrete. Good Luck.
Man, I'm never going to have kids.
mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
Click to expand...
Click to collapse
Check with Sprint, I know At&t gives you 30days to enroll in the insurance from the time of purchase.
This is why I keep my 1 year-old far, far away from my EVO.
-------------
Sent from my HTC EVO 4G using Tapatalk Pro.
Fess up.
I never buy insurance on anything under $1000. If it breaks I will bow my head in disgust. Then I will go buy one at full price.
6 years of smart phones with no insurance x $7/mo x 12mo/yr = $504 saved.
Hopefully I didn't curse myself.
qu1nn
Put in Microwawe
You have 1 year warranty just put in microwave for 5 sec it will fry the board and most likely screen. No more then 5 sec. You have 1 year warranty take it to the store and say what the hell its not working.
Get TEP and pay the $100 deductible for accidental damage. Best option you have!
I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.
Click to expand...
Click to collapse
Yup you got 30 days from purchase date so just call them and add it.
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i had my phone shut off and just turned it back on and i have this huge white out spot on my lcd near where the keyboard pops up. you can plainly see it on a white background. i know it didn't get wet because it is in a body glove case.
anyways i pulled the back cover off and there is no water damage sticker on the phone at all, just on the battery. and it doesn't show it got wet at all. are new phones shipping without them because i may have to take this back for an exchange and i don't want to be accused of getting it wet.
also what is the latest 2.2 version these phone ship with, so i can run the RUU if need be.
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Systemfraud said:
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
well i just bought the phone 2 days ago so im sure i can go in an exchange it. the area is large, it wasn't there when i shut my phone off earlier. my issue is my phone does not have a water indicator sticker on the body itself.
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
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JUST2SUAVE said:
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
fixxxer2008 said:
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
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Click to collapse
if the phone is two days old, go return it... they shouldn't have a problem taking it back
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
latoso said:
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
Click to expand...
Click to collapse
good to know, maybe they stopped doing it? i know there's one on the battery. anyways it seems to be a bit worse, it looks horrid, the bottom half of my lcd is brighter than the top half.
does anybody know what version of droid these ship with? like the latest shipped sprint RUU so i can flash it in the morning and unroot?
i hate dealing with sprint, took me alot to get my evo, if they give me **** ill just sell the darn thing as is or replace the lcd myself. maybe i just wont say a word and return it and get an epic instead. i know how sprint corporate stores can be.
Mine came with software version 3.29
latoso said:
Mine came with software version 3.29
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Click to collapse
thanks. im trying to decide what to do tomorrow. my god a replacement lcd is like $100 on ebay, no way.
ill just do my 30 day exchange. im just worried about that sticker not being there.
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
latoso said:
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
Click to expand...
Click to collapse
seems alot of these phones have issues. im just worried they are going to try to blame me for this. i just have a sticky "no water" screen protector on it. i may just call sprint and have them ship me out a new replacement.
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
latoso said:
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
Click to expand...
Click to collapse
i am i just upgraded 2 days ago.
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
latoso said:
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
Click to expand...
Click to collapse
i got it at a sprint corporate store. so they didn't check out the hero for damage at all? every store is different.
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
latoso said:
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
Click to expand...
Click to collapse
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Threaten to cancel and they cant. They have that thirty day worry free, remember?
fixxxer2008 said:
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Click to expand...
Click to collapse
Wow
Sent from my PC36100 using XDA App
Well, on January 19th I cracked the screen on my Epic when it fell off my truck. It's been at best buy since then, well they finally called me today to tell me they're junking it out and they have a replacement ready for me.
Well, I live in upstate NY and have been in Chicago all week, so hearing that voicemail today I got all excited and went straight to the store to pick up my new Epic (Ready to throw my old stand in Hero against the wall). I get to the store and they don't have any in stock! Idiots...so after 30 minutes on the phone, i'm going to another store aobut 15 miles away to pick up a new Epic...FINALLY!
Just would advise anyone thinking of Best Buy as your insurer to think twice...I know I'll most likely cancel this service as soon as I receive my new Epic. I'm sure many people have had great experiences with them, but this has totally turned me off...geek squad is a joke as they don't know what they are doing and they each seem to have their own take on what their policy is.
well, i'll shut up and look forward to getting back into the fun with my Epic again....I miss this sooo much!
Chris
Over a month for a replacement? LOL
Thanks for the heads up on Best buy. I'm on my third Epic and the turn around at the Sprint store was always one day.
Dude stick with the sprint insurance. I went through 2 phones and both times got them the very next day.
Definitely going the Sprint route next time around. BB is a joke, the Geek Squad in store staff is terrible as they don't even know their own policy...One of the PT girls in the mobile department was the one who told me to call their 800 number because they should be replacing the phone after 30 days. It bothers me that the only person who is of help is a college girl who I imagine works part time...I'm definately going to find the store manager and her mobile manager to thank her for her help....as for their geek sqaud, they can eat it!
Chris....oh yeah, can I start up sprint insurance at this point? Not getting the phone from sprint?
I cracked my screen too a couple days ago at 6pm I made my insurance claim. I had a new phone at my door by 10 am. So fn nice.
Epic 4g
At least you got a brand new phone. I love the price and turn around on my Sprint insurance, but I'm about to recieve my 3rd refurb because the previous two had hardware defects. At this point I'd wet myself if someone told me I could have and actual, new phone.
Sent from my SPH-D700 using XDA App
After the fourth you can.
styckx said:
Over a month for a replacement? LOL
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Click to collapse
That's what I was thinking....wow. I have never bought a cellphone from best buy but is this normal for them? I have only bought computers from them. Just from my experience with best buy and a laptop I use to have I will never let geak squad touch anything of mine and won't buy their insurance
Sent from my EB13 Samsung Epic
The thing to realize about the best buy "black tie" insurance is that no matter what you do to your phone they'll either repair it or give you a new one no questions asked or fees charged, one month turn around excluded it's a pretty great idea.
The idea is great, but the execution is extremely poor...as in the right hand doesn't know what the left is doing.
I store near me seems to be one of the worst, from reviews I've read of the location.
I stopped by their store on monday to see, since that was the day AFTER it was promised to be ready on my invoice...nothing. BUT they promised to escalate with an email (more on that later).
The next day I left for Chicago to visit some family, and the first thing I did on wednesday morning was stop by a local best buy out there, heck there were 2 within 2 miles of where I was staying.
The store I stopped into was somewhat helpful, more so than my home store...they geek that looked at my info said he could escalate the case, but couldn't exchange in their store since the work order wasn't generated in their store...when he offered to escalate with an email I told him that was done 2 days ago...he pulled up the screen and said nothing was in the system, and generated an email to escalate.
Even after calling their 800 number minutes later to get clarification on their policy of handsets being replaced in the homestore, the lady on the phone pulled up the file and said "oh you were just in our chicago store" noting the excalation...I asked her if there was one from my home store, she said nope!
A-holes!
On paper this plan is well worth it, the problem is execution!
Chris
I guess the question then is, do the new epics come loaded with eb13 or di18?
this is a little off topic but best buy insurance sucks i had a laptop that stayed there for a month and got it back and half of the problems sitll there they fixed my screen but i had no sound though the audio ports and battery lasted for 10 mins... so i just ordered the parts (ebay) myself and fixed it myself
Black tie definitely sucks! My wife and I both have epics, she has black tie and I have the TEP. Well she dropped her phone a while back and cracked the screen, took it to best buy for repair. It took them over a month for it to get repaired. The idiots sent it off with the wrong serial number, so the repair shop sent it right on back. She sent it off in November and didn't get it until past the new year...
If you need a loaner phone from them while it gets repaired, you'll have to pay a $100 to use that loaner phone. Sure you'll get it back when you return the phone but what's the point of paying 10 a month?
I on the other hand, had issues with my headphone jack, went into the sprint store and right then and there they tried fixing my phone. It coudln't be fixed on site, so they just gave me a new phone. I was in the store for just about an hour. It's the way to go.
One more thing the TEP covers that Black Tie doesn't is lost or theft. If you lose your phone, your screwed under black tie. Under the TEP, you'll have to pay the $100 deductible, but at least you won't have to rebuy the phone at full price. She's switching over to TEP for sure now. Just like the previous poster stated, great idea, poor execution...
cswee1932 said:
Definitely going the Sprint route next time around. BB is a joke, the Geek Squad in store staff is terrible as they don't even know their own policy...One of the PT girls in the mobile department was the one who told me to call their 800 number because they should be replacing the phone after 30 days. It bothers me that the only person who is of help is a college girl who I imagine works part time...I'm definately going to find the store manager and her mobile manager to thank her for her help....
Click to expand...
Click to collapse
Was she hot?
Jayavarman said:
Was she hot?
Click to expand...
Click to collapse
Actually she is! But she also was more help than the people who should know more than her!
On a side note, the store is near the state university, that should also answer your question.
Chris
Jayavarman said:
Was she hot?
Click to expand...
Click to collapse
Actually she is! But she also was more help than the people who should know more than her!
On a side note, the store is near the state university, that should also answer your question.
Chris
063_XOBX said:
After the fourth you can.
Click to expand...
Click to collapse
Is this directed at me? Please do explain!
I have had the bb black tie for years now any issues with any phone they just give me a new one. Plus I got my epic for 10.24 the cost of the black tie. For me its been great kind of like getting upgraded phones for free. And im still up for a sprint 2 year upgrade on 11-11-11.
Sent from my SPH-D700 using XDA App
How many of you get pretty mad when you spent 400 to 250 on your evo and it was brand new outta the box and you babied it and then you had the light bleed or b spot effect on your screen 3 or 4 months later and when you take your phone in they swap it out calling it a new one thats a refurb kinda wish they give you a brand new one that had all the issues fixed dont you for the amount you paid for?
what do you guys think?
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
nice i heard about that better deal then sprints
reaper24 said:
nice i heard about that better deal then sprints
Click to expand...
Click to collapse
Much better. Plus with buy back bestbuy will give me like 40-50% of original($650) after a year when my upgrade comes up. Only bad thing is they don't replace phone if its list it stolen
not all ways true last phone i had they never replaced it just wanted to keep sending it out and have it fixed and handing me a pos loaner
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
therealjimshady said:
my first evo started to restart randomly, first thing the sprint rep did was do a hard reset and format the sd. I had a feeling that would not fix it and in fact the problem only got worse. When I took my EVO back the second time, they ordered me a "new" phone. The next week I was able to go pick it up. Soon as i got home i noticed 4 b-spots 3 of them are horribly distracting. Im procrastinating going back to the store cuz i am tired of the run around every time i go in. One thing that is weird to me is that i supposedly have hardware version 4. shouldnt the b spots be fixed by now on this version?
Click to expand...
Click to collapse
Only Novatek screens exhibit the "b spots", and H/W 0004 has been using Novatek screens along with Epson. So some unlucky 0004 owners have the crappy LCD panels.
assurion
I bought my evo around christmas, I was in a bad accident feb 1st that thrashed my phone, I placed a order with assurion and it took them three weeks to get my phone because it was on" back order", so I assumed the phone was gonna be new but when I went to activate it on sprint.com in the description of the phone said "refurb unit" which means I waited three weeks for a refurbished phone paid a $100 insurance fee and the the phone came with a scratch out the box!!! thanks assurion
I'll order replacement parts and fix it myself, if possible.
it was brand new outta the box
Click to expand...
Click to collapse
3 or 4 months later
Click to expand...
Click to collapse
Keywords: WAS new, broke 3-4 MONTHS later.
Yes, I completely agree that it sucks getting a refurb. But the truth is, your phone is NOT NEW ANYMORE. It's 3-4 months old, making it USED. Sprint should NOT have to give you a brand new phone to replace your USED one.
That being said though, I have had a few bad refurb evo's. But, I just take it back to sprint store, or call CS. I explain that while I understand I will get a refurb, the phone should be in good physical and working condition, as my last phone was. Then they either give me another refurb, or a new model for the inconvenience.
I don't mind as long as it works and I've had no problems with mine. I too am normally nervous about refurbs, only because I've had bad - and numerous - refurb issues with electronics. But as long as it works I couldn't care less.
Sent from my PC36100 using XDA App
If it works being the big word. I had Horrible luck with verizon refurbs...
Sent from my PC36100 using XDA Premium App
Papa Smurf151 said:
I buy my phones from bestbuy and use their insurance so if my phone messes up then they just replace it with brand new one. They don't use referbs. Just fyi for later buys. They also have buy back program. So basically when I upgrade next Jan they will be paying me for my next phone.
Click to expand...
Click to collapse
I don't know what planet you're from but that's never the case with Best Buy. They will ALWAYS try to repair your phones which means sending it in for 2 weeks while you get stuck with a crappy loaner for the mean time. If it is not repairable, then they'll provide you with a new unit as long as they don't have something that has been returned to them in working condition.
Sprint will at least attempt to fix your phone on the spot so you're not wasting so much time and then send you a refurb (some times new devices).
I have recently had bad experiences with Sprints refurbs but kept exchanging it until I was 100% happy (3rd try) with no questions asked.
BTW, Best Buy's insurance is $10 a month, while Sprint's is $7 (30% less). Also, BB's insurance DOES NOT cover lost/stolen phones (not even if paying $100 deductible), Sprint does.
Done...
I talked to the manager at the sprint location I did my warranty swap at and told him I only wanted a new evo. Explained my side, waiting in line on opening day, etc., etc. and he agreed. So there are other ways....even at Sprint.
Sent on the go from my HTC EVO
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
akarol said:
He was nice, because he certainly doesn't have to.
Personally, I don't care if I'm the 5th owner of this phone as long as it is flawless cosmetically and functioning as it should.
Click to expand...
Click to collapse
Likewise..
My last replacement was a refurb with a cracked case and a weird bright spot on the screen.
I called 15 minutes after opening the box and Asurion promptly sent me a brand new one.
I wanted a brand new one too and Asurion could not guarantee it. I got a refurb and often wonder if it has been better than my original would have been. I had my original 3 weeks and cracked the screen
Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
Sent from my SPH-D700 using XDA App
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
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I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html
zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
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Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
sceptor said:
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
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Policies have changed since then.
Sent from my perfect epic
zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
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Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
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Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
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They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic
Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.
Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
Sent from my SPH-D700 using XDA App
you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?
Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.
I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.
What's the 4 dollar service plan get you if no deductible?
Sent from my SPH-D700 using XDA App
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
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Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).