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is it just me or do smartphones love to kill sim cards?! When I bought my g1 in late 2008 I needed a new sim card 3 days later. Last year the sim died again. Tonight looks like sim card is dead on my 3wk old HD2. I'm glad I have a few extras at home since the t-mobile store likes to charge 25 dollars for a new one. I was on a call before I went into the gym and when I got out I went to resume a call and no service, I'ts been an hour 3 resets later and no service.
Sim cards suck!!
I've been using the same SIM for the last 3 years with no problems, so must be just you. And you should stop going to the store that charges you $25, T-mobile will replace them for free if they are faulty.
The original that was replaced after i bought the g1 was 5yrs old. It's been less than a year and half and I've had to replace 3 sim cards. I have the one that came with the HD2 I'll take up to the store tomorrow and have it replaced. I put my wife's sim card in the phone and service fired right so I now know it's the sim.
I have never had one fail. I have had the same one for several years as well. One I used to use even had a huge dent in it that almost past through it.
ive never heard of a sim card failing, not just out of the blue. Ive had my current sim about 5/6 years. Maybe you should review your sim card insertion and extraction process! hehe
I had 3 cards fail in my BB 8320. They just failed out of the blue. One of them failed right after I got off a call. T-mobile replaced them all for free though. The person who replaced one of them commented that they were replacing a lot of SIM cards in 8320s. My wife never had to replace her SIM card in the exact same phone, it is now happily in her HD2.
make sure u power phone off when u r trying to replace sim
jimmy_wg said:
make sure u power phone off when u r trying to replace sim
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Yes I do power it off before that, considering you have to remove the battery to remove the sim.
This is strange.
My wife and I have the same SIM cards that we got four years ago when moving to Austin.
Her sister is now using her second one, not sure if she changed it due to a problem or what though.
Oh, and I have used the same card in 8 different phones over the years, that I can recall.
I dont know if you guys know this but HTC is replacing the stock 16gb cards that came with the HD2 due to a freezing problem for a New Samsung 16GB Class 2 Card for FREE. Just call them up and Press 1 and then Press 2 for HD2 and speak to a representative. Tell him your calling about your HD2 freezing when your using the storage card and he will know what you are talking about. He will ask for your serial and IMEI number and your info to ship it to you. So you will have a New 16gb Class 4 and your original Class 2.
Here is the number
1(888)356-2375
Call ASAP we dont know how long this will last
Just called and spoke to Megan in cust svc .. she said she has been getting calls about this .. THEY ONLY REPLACE THE SAME SIZE AND SAME CLASS if needed.
I asked if i could trade in the class 2 16gb card for class 4 of ANY size.
She said no ...
z
I dont know who is right. The guy I spoke to told me about the class 4. One of the representatives is wrong. I will keep you guys posted when I recieve my cards.
I just called.....
Well the Rep I spoke with was a big help and she told me that it will be a 16GB card and she didn't know the class.
Weird. Where did you hear this information? Do we have to send our current SD cards in?
PoisonWolf said:
Weird. Where did you hear this information? Do we have to send our current SD cards in?
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+1
I called the number as well... was told that there is no SD Recall?
Just called and ordered. It is Backordered as of 11:30 PST.
Here is the information I got from the HD2 Android Forum:
"Just wanted all to know, HTC has recently acknowledged an issue with the 16GB SD card that shipped with the US T-Mobile HD2. T-Mobile issued an internal bulletin to this effect and provided a US number (888.356.2375) to call to arrange to have the SD card replaced, from Level 2 to a Level 4 SD card. Alot of HD2's had the Level 2 card installed and this card was found to cause the phone to freeze. The Level # is indicated by a circle with a numeral in the middle of it. Usually on the upper right hand side of the SD card. When you call the number HTC provided they will want you to have the HD2 in front of you with IMEI and S/N ready. The unique thing is HTC has rescinded their policy to send the 'bad' SD card back so if they send you a replacement Level 4 card you will end up with 2 SD cards. (I'm sure that Level 2 card could be reused somewhere) This info is probably even more useful to owners that have installed Android Froyo 2.2 on their HD2 as I have. The ROM's are usually contained on the SD card itself and not flashed internally. HTC does indicate a backorder on the replacement SD cards (up to 2 weeks or so) Hope this helps some of you with the freezing condition."
I called 888.356.2375 and told the rep that I bought an HD2 which came with a class 2 card and its causing freezes on my phone. I then told her that my friend mentioned that HTC knows about this issue and is sending replacement class 4 cards. She said yes and then took my phone's S/N, confirmed that it is an HD2 and placed the order for the new card.
Called this morning - took IMEI and SN and said will ship the card via FEDEX in the next few days - no indication of card type - just 16Gb.
Rep wanted to know the approximate date of purchase and where. Also wanted to know the problem.
i just did it right now, and i will be getting my new card in 2 weeks as well! thanks for the great find and tip!!!
Do you think the new card will have all of the apps & files that the original came with?
*edit*
that was quick & painless
its not a recall. you gotta say you were having trouble with the old one.
ddgarcia05 said:
its not a recall. you gotta say you were having trouble with the old one.
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When I first read this post, I thought you were advocating fraud. I went back and read the rest of the thread and realized it was simply out of context.
I have had no problems with my card, despite running Android on it, so I won't be calling in. This is, however, a great resource for those who are having issues.
It just goes to show what a great company HTC is in addressing this issue and making the fix available to their customers without needing a lawsuit to get them started (*cough* Apple *cough*).
thanks for the tip just called and they said i will get it in 2 weeks because they are backorderd
Snarksneeze said:
When I first read this post, I thought you were advocating fraud. I went back and read the rest of the thread and realized it was simply out of context.
I have had no problems with my card, despite running Android on it, so I won't be calling in. This is, however, a great resource for those who are having issues
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I read about the card issue in the NRG rom thread. Lets hope HTC will address the internal memory problem that the G2 appears to have.
Hello again my fellow HD2 owners Haven't been around this section in weeks! Good to see you all again...
Anyway, I just called the 866-356-2375 number and within 5 minutes they had me setup and a new SD card is on the way...I didn't ask about what class it is but I'll post back here when it arrives. I just told them that the card had been causing the phone to lock up and I haven't been using it as a result, and she took my IMEI and that was it.
Great find Eroc162, thanks!!
short and simple, took only 5 minutes.
damn I love HTC
I just called the number, and the CSR said they are not replacing microSD cards since it's a software issue.
called the number and got a free class 4 replacement.
richteralan said:
called the number and got a free class 4 replacement.
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What did you say? I don't understand why I was shot down?
This is good. My SD card transfers at 1.4MB/s
...my MT4G was purchased from Craigslist? I know HTC will as long as it's still under warranty. The reason I ask is because once HTC takes in my device for repair or replacement, my warranty will only be good up to 60 or 90 days and they will only accept another exchange or repair if I run into the same problem.
The reason for wanting an exchange is because I can't transfer any files from my MT4G to my PC when I'm in Disk Mode. I've tried three different SD cards because I thought the one that came with this phone was defective but it's apparently the device itself.
To make matters worse, my buttons making noises and I have the inferior screen. The hardware imperfections do not really bother me as much as not being able to transfer files in Disk Mode since my MacBook doesn't have an SD card slot.
By the way, I'm new to the MT4G forums. My previous smartphone was an HD2.
Bump
Sent from my HTC Glacier using Tapatalk
T-Mo will not help you AFAIK. It will be "return it to the point of sale". I had to pull some teeth to get customer service on the phone to let me swap my wife's phone when the retail T-Mo store we bought it at refused to because we did not have the cardboard sleeve for the box it came in (and they would not just swap handset bodies). Lucky for me, retentions department came through for me and felt it was pretty lame of the store to treat us how they did.
I just got off of the phone with AT&T tech support. I am having an issue with the buttons on my Focus randomly pressing themselves and so I called. They ran me through the usual procedures (restarting phone, updating etc) and then connected me to the Warranty dept to exchange my phone. Then they asked if I had ever used a MicroSD card, to which I replied yes. She went on to tell me using the MicroSD card, even if you were no longer using it, constitutes damage to the phone and voids its warranty.
I argued with her for a while, about how the phone CAME WITH instructions on how to use the slot and that it wasn't mentioned anywhere that it would void my warranty. She told me I could get a new phone at full price, or contact Samsung.
Was anyone else aware of this?
What should I do?
Same thing happened to me.
I even referenced the page in the online manual that states the Sandisk MicroSD Class 2 8GB card is supported, which I was using. They were absolutely no help at all and very rude about the whole thing.
The rep I talked to told me I had infected my phone with a virus because of the card. It's clear that they are quite ignorant and are following what must be a corporate mandate to void all focus that have any problems with SD card.
Bottom line people: if they ask if you use an SD card....the answer should always be: "NO, I have never put in an SD card."
Fortunately, Samsung was quite pleasant and fixed the phone for me. Only bummer was no phone for 3 weeks and their tracking system never worked so I had no idea what was happening with my phone until it showed up on my doorstep. The replaced the main circuit board. I think some have bad nand chips.
If you paid for your repair I would take this up with the store people and possible phone support escalating it each time until you get some relief.
I went to the store and specifically asked about a memory card for my phone. I showed them the sticker on the back and said that the phone MUST show it is logo'd for Windows Phone 7 and they pulled out and handed me a 16GB Class 2 memory stick. I proceeded to tell them that the phone manual said bad things could happen etc... and that it HAD to be compatible with my phone and they said "There will be no problem with this card, it will work in your phone"
If that doesnt convince you they are full of $hit then maybe this will:
http://www.wireless.att.com/cell-ph...TM)+-+Black&q_sku=sku4980540#fbid=mDVcGxoCjhm
Scroll down just under the phone pic and click the "Compatible Accessories" link. Near the middle of the page is a 16GB SH card that they freaking SELL for as compatible with the device. Changing course mid stream when you have a problem is a load of crap and they need to be called on it.
Everyone should call and say that they bought the phone becaue it had expansion capabilities and the phone was misrepresented and what is AT&T going to do about it?
hx4700 Killer said:
If you paid for your repair I would take this up with the store people and possible phone support escalating it each time until you get some relief.
I went to the store and specifically asked about a memory card for my phone. I showed them the sticker on the back and said that the phone MUST show it is logo'd for Windows Phone 7 and they pulled out and handed me a 16GB Class 2 memory stick. I proceeded to tell them that the phone manual said bad things could happen etc... and that it HAD to be compatible with my phone and they said "There will be no problem with this card, it will work in your phone"
If that doesnt convince you they are full of $hit then maybe this will:
http://www.wireless.att.com/cell-ph...TM)+-+Black&q_sku=sku4980540#fbid=mDVcGxoCjhm
Scroll down just under the phone pic and click the "Compatible Accessories" link. Near the middle of the page is a 16GB SH card that they freaking SELL for as compatible with the device. Changing course mid stream when you have a problem is a load of crap and they need to be called on it.
Everyone should call and say that they bought the phone becaue it had expansion capabilities and the phone was misrepresented and what is AT&T going to do about it?
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yeah I totally argued with her about how I wouldn't have bought the phone if I knew that the expansion capabilities would void the warranty. And im not going through Samsung, they freaking suck. Not being phoneless for three weeks over a glitch that I can deal with, and I'm not paying for it either.
I asked if there was a way that I could file a complaint about this and the chick on the phone said no. I think that I am just going to call and ask for a supervisor. Or maybe I should go into a store? Everytime I ask somebody at a store about something like this they just tell me to call tech support...
pwnnoobies said:
yeah I totally argued with her about how I wouldn't have bought the phone if I knew that the expansion capabilities would void the warranty. And im not going through Samsung, they freaking suck. Not being phoneless for three weeks over a glitch that I can deal with, and I'm not paying for it either.
I asked if there was a way that I could file a complaint about this and the chick on the phone said no. I think that I am just going to call and ask for a supervisor. Or maybe I should go into a store? Everytime I ask somebody at a store about something like this they just tell me to call tech support...
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I would just call and ask for a supervisor and if you have to even say they sold you the damn card at the store. Tell them you asked if it was upgradeable and they gave you that card and you bought it.
How can they argue with that?
pwnnoobies said:
yeah I totally argued with her about how I wouldn't have bought the phone if I knew that the expansion capabilities would void the warranty. And im not going through Samsung, they freaking suck. Not being phoneless for three weeks over a glitch that I can deal with, and I'm not paying for it either.
I asked if there was a way that I could file a complaint about this and the chick on the phone said no. I think that I am just going to call and ask for a supervisor. Or maybe I should go into a store? Everytime I ask somebody at a store about something like this they just tell me to call tech support...
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YA KNOW, WHEN I PURCHASED MY FOCUS IN THE FAYETTEVILLE, AR. STORE. tHEY ACTUALLY REMOVED MY 8G SCANDISK CARD. ( NOT CERTIFIED ) AND INSTALLED IT FOR ME. I HOPE YOU GOT HER NAME, BECAUSE YOU CAN STIR UP SOME STINK OVER HER CUSTOMER SERVICE SKILLS. i HAVE A CLOSE FRIEND THAT WORKS FOR ATT CUSTOMER SERVICE AND I THINK SHE WOULD LIKE TO HEAR THIS. IM GOING TO PRINT THIS OUT FOR HER TO READ. DO YOU HAVE A PROBLEM WITH ME DOING THIS ?
MRWRANGLERS1 said:
YA KNOW, WHEN I PURCHASED MY FOCUS IN THE FAYETTEVILLE, AR. STORE. tHEY ACTUALLY REMOVED MY 8G SCANDISK CARD. ( NOT CERTIFIED ) AND INSTALLED IT FOR ME. I HOPE YOU GOT HER NAME, BECAUSE YOU CAN STIR UP SOME STINK OVER HER CUSTOMER SERVICE SKILLS. i HAVE A CLOSE FRIEND THAT WORKS FOR ATT CUSTOMER SERVICE AND I THINK SHE WOULD LIKE TO HEAR THIS. IM GOING TO PRINT THIS OUT FOR HER TO READ. DO YOU HAVE A PROBLEM WITH ME DOING THIS ?
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Yeah you can totally print this out. If she can help me out, let me know.
Sure glad I haven't had any issues like this. I have a rev1.3 model. Using a 16gb class 4 generic SDHC card. Put it in, it configured, and I now have 22GB total memory. I was mad to find that I had to buy an extra battery online somewhere. They looked at me like I was crazy at AT&T when i asked for another one. They have a million different iPhone accessories, but none for anyone else. Their stores are garbage and full of useless people who do not know squat about their phones.
I was also unaware of using a microSD card would void my warranty though. It's the reason I bought this phone...b/c at the time, there were no other new phones with that ability. Got mine late 2010. Samsung should post something about this on their site though, because this would piss me off if i had issues and needed my warranty to replace the phone.
clarify with them
They are probably confused with the surround which will void the warranty. Explain to them that you read the manual in the book it states that adding an expansion microsd card does not void the warranty. Also explain to her that the slot is user accessible.
I too was told that putting an sd card in my focus voided my warranty. I sent it into Samsung to get reflashed. Never got nodo or pre-nodo update notifications I tried all possible hacks to get it to update. Att rep was a jerk. I even talked to a supervisor. Showed them on att.com the 16gb sdcard that I bought that's certified. And they still said nothing they could do.
Sent from my SGH-i917 using XDA Windows Phone 7 App
My Focus bricked itself so I got a warranty replacement. I specifically told the woman on the phone that I had never used a memory card in my phone, even though I did for about 5 months. I had read this thread and didn't want to pay $415 for a new phone that I didn't even break.
Will they be able to tell that I was using one, even though the phone is completely bricked? The people in the AT&T store actually tried putting a card into my phone and turning it on when I brought it in, I'll just blame them.
phone was working fine, I updated to 4.5.5 after reboot the phone would not connect to a mobile network said emergency calls only. spoke to OnePlus suspiciously instantly telling me to contact my provider. I did, said everything was fine on there end, tried my SIM in another phone same emergency calls only. Got a different SIM to work on my oneplus so gave the benefit of the doubt. got my lazy butt down to the store to get a replacement SIM, it worked then about an hour ago stopped again. When I called back to tell them the new one was also broken they tried to fob I me off with 'have you spoke to your carrier's no matter what I want a new phone as this one is defective. I spoke to a manger the turn around is going to take all week! I offered to purchase a new one but they can't assure me it will ship tomorrow even if I pay the extra shipping. of the 2 packages I ordered the quickest was 4 days with the expedited shipping, I'm just outside london. should I get another brand? I do like the PHONE the service is poor. others have had similar issues appently, which means when they told me to speak to the carrier they where deceiving me. Ok just wrote that and now it's back up again, rebooted and gone again..... Can't be asked to inform OnePlus they do not seem to care.
So new phone or replace this OnePlus 5? Not impressed with the level of sevice
infineite said:
phone was working fine, I updated to 4.5.5 after reboot the phone would not connect to a mobile network said emergency calls only. spoke to OnePlus suspiciously instantly telling me to contact my provider. I did, said everything was fine on there end, tried my SIM in another phone same emergency calls only. Got a different SIM to work on my oneplus so gave the benefit of the doubt. got my lazy butt down to the store to get a replacement SIM, it worked then about an hour ago stopped again. When I called back to tell them the new one was also broken they tried to fob I me off with 'have you spoke to your carrier's no matter what I want a new phone as this one is defective. I spoke to a manger the turn around is going to take all week! I offered to purchase a new one but they can't assure me it will ship tomorrow even if I pay the extra shipping. of the 2 packages I ordered the quickest was 4 days with the expedited shipping, I'm just outside london. should I get another brand? I do like the PHONE the service is poor. others have had similar issues appently, which means when they told me to speak to the carrier they where deceiving me. Ok just wrote that and now it's back up again, rebooted and gone again..... Can't be asked to inform OnePlus they do not seem to care.
So new phone or replace this OnePlus 5? Not impressed with the level of sevice
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I`am running 2 sim cards and i`am running 4.5.5 and no issue so far. All working flawless. Have you tried other simcards (friends or family) to see if the issue remains?
I did try in other devices. I am only using 1 SIM slot, it has broken 2 different SIM cards in the same slot. Sorry I am poo at explaining things
infineite said:
I did try in other devices. I am only using 1 SIM slot, it has broken 2 different SIM cards in the same slot. Sorry I am poo at explaining things
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Sounds like a hardware issue to me, i'd suggest you visit a OnePlus authorized service center and get that checked out. Replace the slots maybe? And if it's not a possibility then replace the phone.
Thanks for the replies. I have decided to return the phone and get something different. The customer service was nothing but deceitful, they knew others where having similar issues and tried to blame the carrier 3 times. If they where honest from the start I would get a new one. Thanks for the second opinion have a lovely day guys